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Discrimination and Well-Being: Perceptions of Refugees in Western Australia

Author(s): Farida Fozdar and Silvia Torezani


Source: International Migration Review, Vol. 42, No. 1 (Spring, 2008), pp. 30-63
Published by: The Center for Migration Studies of New York, Inc.
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Discrimination

and Well-Being:

Perceptions ofRefugees in

Western Australia
Farida

Fozdar

Sociology

and Community

Development,

Murdoch

University

Silvia Torezani
Murdoch

University

This paper reports the apparent paradox of high levels of discrimination


experienced by humanitarian migrants toAustralia, in the labor market
and everyday life,yet simultaneous reporting of positive well-being. How
can
people feel discriminated against, yet still be relatively satisfiedwith
life?The study draws on quantitative and qualitative data from a study of
theMiddle East, and Africa.
150 refugees from the former Yugoslavia,
Possible reasons for the level ofwell-being are explored, including "relative
as
as various resiliency and
deprivation theory," well
mitigating factors,
and social supports. The notion of eudaimonic well
personal
including
?
- is
being whereby experiences of difficulty produce positive well-being
also applied to the findings. The negative experiences and perceptions
appear

to

onto

map

low-level

dissatisfaction

specifically directed or contained

dissatisfaction

life

with

generally,

or

disappointment,
orientation

and

disgruntlement,

rather than serious


or

to Australia,

negative

subjective well-being.

REFUGEE PERCEPTIONS
SATISFACTION1
The Australian
Australia
intakes,

OF DISCRIMINATION

Context

is often seen as privileged in that despite increasingly diverse settler


it has,

more

than

many

other

conflict and extreme anti-immigration


Australia

AND LIFE

is an

attractive

destination

immigrant

avoided

nations,

and racist ideologies


for

immigrants

due

ethnic

(Jupp, 2002).

to

its economic

research is funded by an Australian Research Council Discovery Grant. Chief investigators


on
the project, entitled "Refugees and Employment:
The Effect of Visible Difference
are Val Colic-Peisker,
Farida Fozdar, and Nonja
Peters. The three-year project
Discrimination,"
ran from 2004 to 2006.

This
on

30

2008 by theCenter forMigration Studies ofNew York. All rights reserved.


DOI:
10.1111 /j. 1747-7379.2007.00113.x

IMR Volume 42 Number 1 (Spring 2008):30-63

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of Refugees

Perceptions

inWestern

Australia

31

prosperity, political stability, and temperate climate. Its permanent migration


program,

about

currently

and

130,000

rising,

consists

of

streams:

three main

skilled, family, and humanitarian


immigration. While
historically it has
over
the last three decades the intake has
preferredWhite European migrants,
diversified (DIAC, 2007), although echoes of the "White Australia policy" are
still clearly audible (Hage, 1998; Jupp, 2002; Jayasuriya,
Walker, and Gothard,
2003). At the beginning of the 21st century themain source countries were
New Zealand and theUK (both about 12,000 migrants), China (about 6,600),
India (about 6,000), and South Africa (about 4,600). From the 1970s Asia
was

source

the main

for humanitarian

entrants,

many

entrants.

most

The

recent

humanitarian

intakes

from Vietnam,

coming

and in the 1980s and 1990s countries of theMiddle

East also provided


have

been

from

such

African

nations.

Australia aims to be tolerant of the diversity produced by its immigration


? for
program
example, a governmentWeb site identifies the following as rights
associated with multiculturalism inAustralia:
have the right to express their own culture and beliefs and have a
to respect the
to do the same. . . .All Australians
reciprocal obligation
right of others
are entitled to equality of treatment and opportunity.
Social equity allows us all
to contribute
to the social,
life of Australia,
free from
and economic
political
on the
discrimination,
including
grounds of race, culture, religion, language, location,
. . .All Australians
or
benefit from productive diversity, i.e. the
place of birth.
gender
economic dividends arising from the diversity of our
significant cultural, social and
2006)
(DIMA,
population. Diversity works for all Australians.
all Australians

to

guard against racial discrimination in


immigration policies, employment and other local practices. The Australian
of 1975, for instance, entitles
Racial Discrimination Act (Commonwealth)
Australian residents to equality of access to facilities, housing, and provision of
Legislation

and

goods
race,

color,
While

that

some

mentators

exists which

as well

services,
or national

that

in the

country

to

employment,

origin.2
to ensure
a warmer

encounter

migrants
the

as access

or ethnic
attempt

policies

agree

government,

is designed

last
has

equity

regardless

and

ten years,

under

retreated

from

acceptance,
than

welcome

the
the

others.

conservative
overt

and

of

persons

it is clear
Most

com

Coalition
celebratory

multiculturalism of the late 1980s to early 1990s Qupp, 2002; Jamrozik, 2005),
(2005) suggest that this perception of negativity is
although Goot andWatson

2Section

15; see <http://www.austlii.edu.au/au/legis/cth/consol_act/rdal975202/>.

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32

Migration

International

overstated.3

attitudes

Negative

toward

Review

seekers

asylum

and

discrimination

against

Eastern appearance" demonstrate the ongoing xenophobia


2004; Jupp
among Australians (Ang, Poynting and Noble, 2004; HREOC,
et al, 2007). Recent evidence includes a Sydney academic publicly warning
"those ofMiddle

are less
against accepting Black African refugees since they
intelligent, violent,
and crime prone (Fraser, 2005; Roberts, 2006) and racial violence between
"Lebanese Muslim youth" and the "surfingcommunity" (WhiteAnglo-Australian)
on Sydney's southern beaches inDecember 2005.
Negative attitudes have lately
been focused around skilled migrants being brought in from the Philippines
and other countries tomeet the trade skills' labor shortage. Challenges to the
value of diversity have increased over the past decade, especially in connection
with

"the

terrorist

threat,"

those

with

eastern

"ofMiddle

the target

appearance"

of streetdiscrimination and vilification (Humphrey, 2002; Castles and Miller,


2003:108, 204-205; Ang, Poynting, and Noble, 2004; HREOC,
2004).
Humanitarian

migrants

are often

the focus

of

this

negativity,

due

to the

perception that they are less likely to assimilate into "Australian" lifebecause of
their

cultural

distance

in terms

of

values,

language,

and

practices.

We

have

argued elsewhere that refugees toAustralia, despite high levels ofwork-relevant


skills, and despite legislation designed to eliminate discrimination, experience

both personal and institutional discrimination in the employment market


(Tilbury and Colic-Peisker, 2006; Colic-Peisker and Tilbury, 2007; 2006). The
result is pockets of "niche" employment in the secondary labor market, low
income levels, lack of opportunity, and perceptions of discrimination. Thus we

might expect refugees to feel relativelydissatisfied with their lives inAustralia.


However, we found that reported life satisfaction or well-being, though lower
than

the national

average,

and

that

reported

in other

studies

of

migrants,

is not

as low as one
might expect. Before exploring the dimensions and possible
reasons for this, it is relevant to
explore aspects ofwell-being as defined through
the various constructs used by social scientists, in order to understand how
high
levels of discrimination and well-being can coexist. After discussing quality of
life research generally, we briefly explore the literature on well-being and
discrimination,

generally

and

employment and well-being.

among

migrants,

and

the

relationship

3Most recent evidence

between

name in
comes from the
for the retreat from multiculturalism
change in
of the Department
of Immigration and Multicultural
Affairs to the Department
of
a new direction
on
and Citizenship,
and
Immigration
indicating
citizenship
focusing
of a new citizenship test has also
integration, rather than celebrating diversity. Implementation
been seen as a retrograde step.
early 2007

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of Refugees

Perceptions

inWestern

Australia

33

FACTORS AFFECTING QUALITY OF LIFE/LIFE SATISFACTION/


WELL-BEING - RESOURCES AND RELATIVITY
Well-being

is a popular notion

to measure

makers

increasingly used by psychologists and policy

of

quality

life

and

interventions for various populations


usually

measured

quantitatively,

to

argue

for

(Veenhoven, 2000;

through

a number

or

social

economic

It is

Sointu, 2005).

of different

constructs,

are
including "well being," "quality of life," and "life satisfaction."4 These
are
"umbrella terms" (Veenhoven, 2000; Young, 2001) which
treated as
measures of individual or social "happiness." Life satisfaction isusually referred
to as an indicator of quality of life.
There are two basic approaches tomeasuring quality of life: the individual
oriented measurement "subjective well-being," determined through questions
such as "how satisfied are you with your life as a whole?" or statements such as
"I feel happy most of the time"; and the population-oriented approach, which
focuses

on material

well-being
to secure

resources

necessary

using
one's

objective
welfare

as access

measures

such

"money,

property,

to the

knowledge,

so on" (Rapley,
psychic and physical energy, social relations, security and
?
or lifestyle indicators such as lifeexpectancy, mortality rate, crime
2003:5)
rate, GDP,

rate, unemployment

poverty

rate,

school

attendance,

suicide

rate,

access to health, safety,and so forth (Trewin, 2001). Critics of the subjective


approach

argue

between

material

that

individual

evaluations

are

related

to

aspirations,

and

are

counter to this is that ultimately this is a measure


of happiness, and happiness is a subjective notion. Certainly, the relationship
therefore not reliable. The
resources

and well-being

is

complex,

and

evidence

does

not

indicate a simple positive correlation between the two variables (Veenhoven,


2000; Cummins etal, 2005).5
The problem with the subjective measure is that notions of satisfaction
are culture bound (Kleinman and Good,
or
1985; see
subjective well-being

and Kitayama,
Keith, Heal, and Schalock, 1996; Uchida, Norasakkunkit,
2004, for reviews), and like the study of the conceptual equivalence of
emotions across cultures (Wierzbicka, 1999), qualitative and quantitative
researchers have found both uniformities and uniquenesses in studies ofwell
collectivist
being. Differences have been found between individualist and

the paper, to indicate both the


be used
throughout
interchangeably
of the terms, and the various ways inwhich different authors use them.
in poor countries, but less so in rich ones
5For example, happiness varies with personal wealth

4These

terms will

ambivalence

(Veenhoven,

1997:12;

Rapley,

2003:17).

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34

Migration

International

cultures ? subjective well-being


American

cultural

for

contexts,

Review

is related to personal achievement


in East

whereas

example,

Asian

inNorth
it is

contexts,

more closely related to interpersonal connectedness (Uchida, Norasakkunkit,


and predictors of
The meanings, motivations,
and Kitayama, 2004:223).
well-being
There

across

differ

cultures.

some

is also

contention

about

the

of

comparability

results

from

measures of satisfaction orwell-being across cultures. Young (2001) found that


Salvadoran refugees in Canada had consistently lower general quality of life
than themainstream population, and Lau, Cummins, and McPherson
(2005)
suggest cultural response bias to explain the consistently lower levels of life
satisfaction in their sample of Hong Kong Chinese compared toAustralians.
However, in an attempt to account for the relative stability of theirwell-being
measures

across

times,

cultures,

and

material

objective

circumstances,

et al. (2005:1) offer the concept of "subjectivewellbeinghomeostasis,"


something they argue is biologically determined, which produces relatively
fixed levels ofwell-being ? generally 75 points on a 100-point scale (variation
between 60 and 90 is standard).6 Itmight as easily be argued that rather than
a
artifact - people will generally see
biological effect, this is a methodological

Cummins

as

themselves

average,

and

equate

this

to about

the

on

mark

three-quarter

scale ? and it is this that accounts for its relative stability.


White and Pettit (2004) recognize that

any

is a complex notion with many different dimensions whose definition is


the concept irreducibly normative, concerned
disputed. The "well" qualifier makes
with values and assessment. Its focus on "being" suggests attention to states; not only
of body and material endowments,
but also of mind and subjective perceptions.
[It
also includes] a third, social or process dimension,
shows how subjective
which
are constituted
perceptions and objective welfare outcomes
through social interaction
well-being

and cultural meanings.

researchers
Increasingly,
will
be
measure,
dependent
theory

that

recognizes

subjective,

relative

have
upon

satisfaction

comparisons:

come

to

relative
results
"people's

agree

reactions

on their
subjective comparisons"

relation

to

past

the

experiences,

objective

"Relative

comparisons.
not from absolute

depend

as a

that life satisfaction,

to

subjective

deprivation"

characteristics

objective

but

circumstances

(Walker and Smith, 2002:1),


circumstances

of others,

in

individual

aspirations, and expectations (Clark, 2001). Relative deprivation requires not


only that people perceive differences but that they perceive such differences in
6Well-being

measures

usually

use

10-point

scale, which

is then multiplied

percentage.

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to

produce

of Refugees

Perceptions

inWestern

Australia

35

material circumstances as being unfair and resent them (Pettigrew, 2002:368).


notes

Pettigrew

to pay

it is necessary

that

attention

to

of

Harrell

has it that experiences of discrimination produce

self-esteem,

well-being,

states

eloquently

gratification"

those

AND WELL-BEING

DISCRIMINATION
Received wisdom

"relative

themselves with

the situation where people compare


(2002:354),
worse off, and feel relatively gratified as a result.

and
that

life satisfaction,
"racism

can

or worse,

traumatize,

actual

low levels

anxiety

or stress.

humiliate,

hurt,

enrage,

confuse, and ultimately prevent optimal growth and functioning of individuals


and communities"
(2000:42),
leading to negative physical, psychological,
social, functional, and spiritual health.
Early sociological work explored the negative psychosocial effects of

as "other" by the dominant group. Gunar Myrdal (1944)


being constructed
demonstrated how the notion of "separate but equal" encouraged feelings of
a
inferiorityamong African Americans. Franz Fanon (1970) took psychoanalytic
stance toward this inferiority,arguing racism generates harmful psychological
effects that both blind Blacks to their subjection and simultaneously alienate
from

them

self-consciousness.

recent review of 138 empirical quantitative research reports on the


effectsof self-reported racism and health found negative health outcomes were
andWilliam
related to self-reported racism (Paradies, 2006; see alsoWilliams
and Harris-Reid
etal (1997) andWilliams
Morris, 2000). Further,Williams
A

(1999) demonstrated that forBlacks, Mexican Americans, and Asian Americans,


racial discrimination and psychological distress are linked.
A positive effect that is counterintuitive is that reported by Ryff,Keyes,
and Hughes
(2003). They found a consistent positive relationship between
status
and "eudaimonic well-being." This is a form of well-being
minority
associated with human potential and functioning (or humanistic and existential

well-being)
mastery,

such

as

purpose

self-acceptance,

and

in life,
personal
positive

growth,
with
relations

autonomy,
others.

environmental

They

argue

that

as discrimination, may contribute to a deeper


adversity and challenges, such
sense of meaning and purpose. Those with higher levels of education have
Whites. They argue
higher eudaimonic well-being compared with equal-status
"educational

attainment

. . .
may

contribute

differentially

to the

life purpose

or

autonomy of those with assigned minority status" (Ryff,Keyes, and Hughes,


to help deal with
2003:286),
by providing cognitive and emotional skills
a
needs further
which
is
this
but
racism,
complex relationship
they argue

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36

International

Review

Migration

a
exploration. In review of the evidence, Vega and Rumbaut (1991) conclude
that the link between discrimination and various positive or negative psycho
logical

remains

consequences

unclear.

AND WELL-BEING AMONG MIGRANTS

DISCRIMINATION
AND REFUGEES

Few studies explore the effects of discrimination on migrants and refugees


et al. (1997) andWilliams
and Harris-Reid
specifically. Studies byWilliams
as
Mexican
Americans
Asian
that
and
well as Blacks,
Americans,
(1999) found

experience psychological distress as a result of racial discrimination. Earlier


works which are directed at more serious mental health effects include
a
Liebkind's (1996) study of Vietnamese
refugees in Finland, which found
correlation

between

discrimination

stress

and

and

symptoms,

Rumbaut's

a
study of large sample of immigrant children in theUS, which found
discrimination
correlated with depressive symptoms. A study of
perceived
educated Iranian refugees in theNetherlands (Werkuyten and Nekuee, 1999)
(1995)

found

that ethnic

identification, "acculturation attitude," self-esteem, life


and
satisfaction,
perceptions of discrimination are complexly related. The
authors report that positive affect and life satisfaction are predicted by sense of
mastery, not by identification with minority status, perceived discrimination,
or acculturation

attitude.

The

authors

out

point

most

that whereas

research

on

life satisfaction of refugees tends to focus on the traumatic contexts fromwhich


the
themselves
come,
they have
refugees
on.
contexts
to move
and want

tend

EMPLOYMENT

AND WELL-BEING

Research

indicates

complex

relationship

and

the causal

to focus

between

on

their

lives

in the new

and measures

employment

ofwell-being. Work is often regarded as themeans by which tomake a major


contribution to society, aswell as enhancing skills, social networks, and identity
(Trewin, 2001). Using cross-sectional data, Judge and Watanabe
(1993)
demonstrate that there is a relatively strong positive relationship between job
and

life satisfaction,

that

direction

appears

to be

reciprocal,

i.e.,

life satisfaction and job satisfaction significantly influence each other. Levels of
expectations

were

also

found

to be

important.

Employment has long been considered vital for successful settlement of


1987; Valtonen, 1999; 2004; Rydgren,
migrants and refugees (McSpadden,
2004), and certainly migrants and refugees identify gaining a job within their

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of Refugees

Perceptions

inWestern

Australia

37

level of expertise and skills as a high priority (McSpadden,


1987; Valtonen,
1999; 2004; Rydgren, 2004; Tilbury, 2007). Valtonen
(1999) found that
economic aspects of resettlementwere given the highest priority byVietnamese
refugees in Finland and Canada, as they helped fulfill collectivist obligations
to thewider family and kin network ? reflected in
higher levels ofwell-being.
Self-identified resettlement goals included financial stability, a stable live
in a study of Ethiopian refugees in the
lihood, and a good job. McSpadden,
US, found employment was seen as hugely important for life satisfaction
"almost 100% of the refugees put jobs as the most important factor, in a
Discrimination was
satisfying, happy life for themselves" (1987:809-810).
not identified as a factor
influencing life satisfaction.
The research outlined above indicates that there is a complex relationship
between well-being, discrimination, and employment, and that the assumption
that lack of discrimination and secure employment are associated with higher
levels ofwell-being may be inaccurate.

THE RESEARCH
current study sought to ascertain the degree to which, if any, poor
employment outcomes for "visiblydifferent"migrants from refugeebackgrounds
could be attributed to racism and discrimination in theWest Australian job
market. It targeted refugee communities who are "visibly different" to varying
degrees (through accent, name, physical features, religion, and culture) from
The

the mainstream

and

population

were

who

the main

groups

to

arrive

in

Australia under its humanitarian program during the 1990s and early 2000s
(DIMIA, 2005), and their potential employers.
The data presented in this paper were collected in 2004 through a survey
of

150

refugees.

Fifty

interviews

face-to-face

questionnaire-based

were

by bicultural interviewers with people of working age who had


to difficulties
professional or trade qualifications, and reasonable English. Due
were
the
snowball
of accessing
sampled from each
sampling frame, participants
was
of the three broad refugee groups.7 The sample
designed to be indicative
a
on
rather than representative, enabling
focus
refugeeswith relatively high
levels of human capital who should therefore be more likely to have positive
conducted

7More

detailed

"Refugee
Research

information

and Employment:
Project

Report,

on

sample

characteristics

Investigating
December
2006,"

visible_difference_report.pdf>

can be

the Effect of Visible

(Colic-Peisker

available

at

and Tilbury,

found

in the project report,


on Discrimination

Difference

<http://www.cscr.murdoch.edu.au/
2006). There was some internal

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38

International

employment
Australia
demographic

outcomes. The

for an average

of seven

characteristics,

Migration

respondents
years.

The

job-seeking

Review

in the current study had been in


questionnaire
practices,

covered
and

their

respondents'
experiences

within the job market. It also included questions concerning general satisfaction
with settlement and social and emotional well-being. Quantitative
responses
were
supplemented by qualitative comments, provided by three-quarters of
respondents,

and

a series

of seven

follow-up

interviews

and

four

focus

groups

to clarify some of the issues raised.


Data are presented which indicate respondents' experiences of negative
life events associated with employment and discrimination, which
might lead
one to
predict negative effectson life satisfaction generally.These are difficulty
in gaining employment, discrimination in employment, and discrimination
generally.8

Of the total sample, 62% reported experiencing difficulties in finding


inAustralia, with Middle Easterners themost
likely to report difficulty
(78%), followed by Ex-Yugoslavs (58%) and Africans (52%). These difficulties
included requirements for local work experience (62%) or local referees (41%)

work

in the samples, as follows:


Age (ex-Yugoslavs average age 44 years; African and Middle
37 and 38 years respectively); Gender
(ex-Yugoslavs female 58%; Africans and Middle
Easterners
28%
Africans
and
each); Education
(32%
university-educated;
ex-Yugoslavs
Middle-Easterners
68%
and 66%
often
with
and
26%
respectively,
postgraduate
degrees
self-assessed written
20%);
proficiency (ex-Yugoslavs 66% very good or fluent;
English-language
Africans 68%; Middle
Easterners 88%); and self-assessed
same
English good enough to do the
as before
to Australia
Easterners
52%; Africans 84%; and Middle
job
coming
(ex-Yugoslavs
variation

Eastern,

80%).
with
were

Thus
theAfrican and Middle
Eastern samples were farmore similar, more educated, and
better self-assessed English
than the ex-Yugoslavs. Two-thirds
of the ex-Yugoslav sample
from Bosnia, over three-quarters of theMiddle
East sample were from Iraq, and over half

the African sample were from Somalia.


8The questions asked and the choice of answers were
as follows:
phrased
38. "Have you experienced difficulties finding a job? i. No;
Question

ii. Yes

(please provide

examples)."
44. "Have you had experiences in the job market (while
Question
working, while looking for
work, or while applying for promotion) where you think you have been discriminated
against?
i.Yes (please circle as many answers as
appropriate): a. difference in language ability; b. difference
in accent; c. difference in name; d. difference in appearance;
e. difference in
customs
religious
such as dress or prayer requirements. Please describe your
experiences; ii.No (any comments?)."
45. "Have you experienced any of the following barriers to employment? a. problems
Question
c.
getting qualifications
recognized; b. requirements for work experience inAustralia;
require
ments for work referees in Australia;
d. lack of opportunities
for work experience
in refugee
life; f. difficulties in getting promoted; g. necessity of having a car;
camps; e. break inworking
h. other (please specify). If you circled any of the above,
please provide examples."

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of Refugees

Perceptions

Proportion

of Sample Who

inWestern

1
TABLE
Experienced Discrimination
Ex-Yugoslav

(N = 49/50)

toDifference in
i Language Ability
toDifference iinAccent
toDifference inName
toDifference inAppearance
toDifference inReligious Customs
(Dress or Prayer Requirements)

Due
Due
Due
Due
Due

Australia

39

in the JobMarket

African

(N = 46/50)

(Percentages)

MidEast

Total

(N = 47/50)

Yes
48.0
42.0
40.0
18.0
8.0
0.0

40.0
52.046.7
8.0 16.0
22.0
28.0
29.0
32.0
28.0 23.3
24.0
28.0
28.0 21.3
22.0
12.0 11.3

No
50.0

52.0

(N = 142/150)

42.0
48.0

and problemswith local recognitionof qualifications (31%). Lack of transport,breaks


inworking life,and inability towork while in refugee camps were less important.
Many also reported discrimination as a barrier to employment. Table 1
indicates that around half the sample reported experiencing discrimination in
the job market, most commonly because of accent (a third), followed by name,

(all between 21% and 23%), with a smaller


proportion identifyingreligious practice as a form of discrimination experienced.
language ability, and appearance
was

ability

Language

particular

for

problem

ex-Yugoslavs,

but was

reported

as barely an issue forAfricans and those from theMiddle East. It isdifficult to


know the extent towhich this is simply a difference in attribution by respondents,
or a real difference in discrimination.
appearance
difference

was

significantly
an obvious

being

more
point

For Africans and Middle

important
of concern.

than

for

Religious

Easterners,

ex-Yugoslavs
were
customs

physical
also more

problematic forAfrican and Middle Eastern respondents than ex-Yugoslavs.


A feature of the questionnaires completed by the participants was the
individual stories of discrimination provided in response to the open-ended
questions.

which

simple

content

focused on

analysis

of

qualitative

answers

to

the question

employment and discrimination revealed that of 150


respondents 78 commented that they had been discriminated against in the
workplace and/or while looking for work, and these were spread evenly
between the three groups. For the question which asked about difficulties
a
were 80 negative comments (28
ex-Yugoslavs, 21 Africans,
finding job, there
and 31 Middle Easterners), many ofwhich also focused on discrimination; and

for the question about general barriers to employment therewere 86 negative


comments (24 ex-Yugoslavs, 26 Africans, 36 Middle Easterners). The slightly
to
higher levels among theMiddle Eastern sample reflect issues related Muslim
religious

common

practice,

problem.

names,

and

appearance.

For

the Africans,

accent

was

So significant numbers of refugees felt they had been

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40

International

Migration

Review

discriminated against in the employment market, with each group experiencing


difference not somuch in the quantity of discrimination, but the type.
comments

provide detailed evidence of the ways in which


structural and individual factors producing discrimination are interconnected,
both in the workplace and in the employment market. A thematic content
analysis of thisqualitative data indicated the following themes asmost significant:
nonrecognition of qualifications; lack of local experience; lack of recognition
of overseas experience; lack of local referees; accent and language ability;
stereotyping; inappropriate workplace practices which stigmatize particular
ethnic groups or individuals, resulting in the need formigrants to doubly prove
themselves; the perception of a lack ofwill by employers to recognize skills and
abilities and help migrant workers; and outright racism in interactionswith the
public inworkplaces (most often, taxi driving). The evidence is of both overt
These

covert

and

discrimination,

and

personal

as well

as

structural

discrimina

tion.A selection of direct quotes about discrimination in employment isprovided


below

as

illustration.9

in real estate industry I was verbally abused by my


my work experience
in
front
of
the
other
staff. Even my juniors took liberty to make remarks
colleagues
about my accent. I was told I do not suit enough and was
given wrong instructions
I had to work twice harder than others
intentionally to look that I underperformed.
and stillwas not equally treated as
tomy
I complained
English speaking staff.When
I have realized that only ifyou
manager, he told me, "I am giving you firstwarning."
work twice as hard as the rest you can survive. Meanwhile
you have to be quiet. If you
- Croatian woman
try to stand up for yourself, you will make itworse.
During

I felt that employers do not trust I have abilities.


Simply
woman
It hurts all the time. ?
Bosnia-Herzegovina

they do not want

to try or

help.

Iwas made uncomfortable


in very subtle ways. Iwas shunned by
colleagues, reported
for small things and for tasks that I am not in any way
was even called
responsible. I
names by
man
Somali
colleagues.
In one occasion,
was turned down because was told my
I applied for factory
job and
- Somali woman
Islamic traditional dress was not appropriate for this kind of
job.
I applied for jobs many times, Iwas asked to
name if Iwant
change my
the job. Sometimes
Iwas asked in the interview if I pray five times a
day, which
Somali man
part of the interview.

When

to get
is not

in this paper come from


and from
responses quoted
9Qualitative
open-ended
questions
interviews or focus groups. Interviews and focus groups were transcribed verbatim, and written
not been corrected. Pauses in
English has
speech are indicated with ..., and where sections have
been

removed from transcript or written quotes

for brevity, these are indicated with

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[ ].

of Refugees

Perceptions

inWestern

Australia

41

A feature of the responses was that respondents described a suspicion that


were
they
being discriminated against, but acknowledged that theyhad no real
or definitive evidence to support this suspicion. Thus it remained a vague
proof
sense

rather

than

an

It is very difficult
applications
They
above

absolute

fact.

to substantiate,

leaves one

but failing
suspecting discrimination.

to secure a
out of all the
single job
man
Ethiopian

can not be ruled out. There may not be


explicit discrimination,
factors are there implicitly.
Liberian woman

but all of the

I have not experienced explicit discrimination while looking forwork, but I believe
not recognizing overseas qualifications
is an implicit discrimination. - Ethiopian man
...

it is hard to recognize

- Bosnian
them, but I felt left out.

woman

Many
jobs I did apply, but I feel that I fit for that job, but they don't
?
woman
Iraqi

give

me

chance.

In the questionnaire, relativelyhigh proportions of respondents also reported


they had
we
used

been
to

treated
indicate

unpleasantly
"in
general

as a result

the

street"

of their
racism,

refugee

status,

rather

than

the measure

workplace

or

seems to be more of an issue


employment market discrimination.10 While this
forAfricans, with 56% within the "sometimes" or "often" categories, itwas also
of concern for around a third of the other groups (ex-Yugoslavs 32%, Middle

Easterners 34%). Only a quarter of the total sample reported never having
ex
was
significantly higher for
experienced such treatment, although this
? 68% had
or
never
been
treated
than
the
other
groups
rarely
Yugoslavs
as
refugees. Once again this indicates that physical and cultural
unpleasantly
some of the discrimination those
similarity may protect ex-Yugoslavs from
more "visibly" different experience (Table 2; see also Colic-Peisker, 2005).

_Proportion

Treated

Ex-Yugoslav

(N = 50)

Sometimes
Not

at

as Refugees

African

(N = 49/50)
8.08.0
48.0
26.0
44.0
26.0
20.0
18.0

(Percentages)_
Total
MidEast

(N = 49/50)

(N = 148/150)

32.7
32.7
26.0

covered by question 53: "Were you ever treated in an unpleasant


a. yes, often; b. sometimes; c. rarely; d. not at all."
migrant/refugee?

10This was
a

Often
Yes,8.0
24.0
28.0
Rarely
All
40.0

TABLE 2
in an Unpleasant Way

way because

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you are

42

Migration

International

Review

While we did not include a qualitative response section for thisquestion,


follow-up interviews indicated the types of everyday prejudice encountered.
From

the numerous

stories, which

were

often

examples

of

two

Islamophobia,11

illustrative examples have been selected. The first comes from an Iraqi woman
who described harassment on public transport due to her religious dress, and
her husband's advice to simply ignore such events.
One day, when I get off from the train, [ ] there was a very well dressed
Respondent:
he wasn't
man, business suit, holding his bag, business bag and was in his middle-age;
young, very young. And he says, "excuse me," I thought he wants to pass because it
was so crowded.
I'm doing a survey, are you from
[ ]He said, "are you from Al Qaida?
Iwas so angry.
Al Qaida?"
And he passed very quickly [she laughs], oh my goodness!
all the day that day.
I'm laughing now, but I was so angry. ... I was in a bad mood
You can't believe, Iwas SO angry. I couldn't say anything because he passed so quick,
I, you know, got back to the home in that night, in that evening,
[ ]And when
tome, Iwas so angry. And he was saying,
I was telling my husband what happened
I have
"oh, just ignore them." He's
I, you know, when
always saying that when
or experience
always saying, "Just ignore them.
something
something outside. He's
Just, don't
know.

say anything and don't be angry. Just pretend

that nothing happened,"

you

so many
Iwas walking in the shopping
just this experience,
things. Once,
[ ]And there is some people passing and saying, "oh there is a lot those shit
was
at me. I'm sure that he was like,
people here these days." [Laughing] He
looking
he meant me and not other people because
I'm putting the scarf and he was like
at me and
to his friends.
looking
talking
But itwasn't
centre.

Interviewer:
Respondent:

So, were you angry then?


Iwas

but there is nothing

to do.

second example is from a Southern Sudanese man who completed


his training inAustralia as a commercial pilot but cannot find a job in his field.
He has held many jobs, including driving a taxi,which is the context inwhich
he describes the various forms of verbal abuse he has received. He notes that
he has simply learned not to let these events affecthim.
The

I have obviously been there, you know, "You black swine. Why don't you go back to
your country?" And you know, "Now you came down here at least you have a job"
or "Why don't you go back?" And you know, all these sort of
at the end
things but
of the day one thing you have to think of, you know, to put some food on the table
first.You leave alone all these insults because they don't cut thewounds on your body.
All you have to do is just, you know, there is that feeling whereby you can just block
it out and letwhatever
is said to you just bounce back and don't worry about it.

11
See also HREOC

(2004)

formany

similar examples.

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Perceptions

of Refugees

inWestern

Australia

43

GENERAL SATISFACTION WITH LIFE


Given

in everyday life and in the


these experiences of discrimination
one
to feel that life in their
employment market,
might expect refugees
adopted
homeland is less than satisfactory, that they are alienated and disconnected
from

mainstream

that

society,

not valued

they

are

not made

to feel welcome

and

are

(in fact, disvalued), cannot reach their potential in terms of work


opportunities, and are relatively poorer off than the rest of the population,
and thus that their levels of life satisfaction/quality of life/well-being would

be significantly lower than the general population's. We


was

satisfaction

lower,

not

but

as

low

as

be

might

found that indeed

expected.

Despite close to 40% of respondents reporting experiencing general


discrimination (in the form of unpleasant treatment as a refugee), and almost
in the job market, respondents reported
47% reporting discrimination
on the
of
based
life,
generally positive quality
following questions: "Are you
at themoment?" and "Do you feel your life is
satisfied
with
life
your
generally
'back

to normal'?"

On

over

scale,

4-point

three-quarters

reported

being

entirely ormostly satisfiedwith their lives (76.7%), with only 4% reporting not
at
our respondents also
being satisfied all.Most of
reported that lifewas "back
a

to normal,"
and

refugee

significant

of a return

feature

situations

resettlement

to

in

for those

well-being

have

who

often

undergone

migrant

protracted

or
periods of disruption in their lives,with 72.6% agreeing entirely mostly, and
not
at
means
occur
all. Table 3 shows the
around the 3-point mark
only 8.7%
{i.e.,

"mostly")
To

on

produce

a
a

4-point
"refugee

scale.
satisfaction

the two

score,"

items

satisfac

(general

tion and life being back to normal) were aggregated. On a 4-point scale the
mean hovered around the "mostly satisfied" mark (2.94), which if converted
to a

percentage

equates

to 64.7%,

somewhat

lower

than

the

standard

quality

of life score formost Western countries, which stands at 75% (Rapley; 2003;
Cummins et ai, 2005). Other research has produced variable results regard
ing

satisfaction

among

various

(Composite Score)

of migrants.

TABLE 3
Life Satisfaction

(N

Richardson

etal.

found

Range

Ex-Yugoslav
Mean (SD)

150)_
African
Mean (SD)

1-4
1-4

3.12 (0.98)
3.06 (1.07)

2.92 (0.73)
2.80 (0.68)

1-4

3.09

2.86 2.865

_Refugee

General Satisfaction
Life Back toNormal
Refugee Life Satisfaction

categories

MidEast Total
Mean (SD)
Mean
2.93 (0.52)
2.80 (0.68)
2.94

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(SD)

2.99 (0.77)
2.89 (0.87)

44

International

Migration

Review

of humanitarian migrants who arrived in Australia in 1999/2000


reported being "satisfied" or "very satisfied"with their lives (2004:76), and Ang
et al. (2002:45) found that 79% of those from
non-English-speaking back
were "satisfied" or "very satisfied"with their lives (close to the
grounds
general
that 93%

Australian
to a

of 81%).

average
is

percentage

to the bluntness

due

problematic,

in our

conversion

The

research
of the

of a
original

scale

4-point

so

measure,

it isdifficult to determine the significance of the 16 percentage point differ

ence

our

between

sample's

"refugee

life satisfaction"

and

the Australian

average,

or even to
begin comparison with the unusually high finding of Richardson and
colleagues. Thus it ismore meaningful to focus on themean of 2.94, which
indicates a reasonable level of satisfaction with life, close to 3 on the 4-point
which

scale,

There

was

are

the
some

satisfied"

"mostly
differences

mark.

between

groups.

Ex-Yugoslavs

scored

3.09

around 0.2 or 8 percentage points higher than Africans, at 2.86


(62%), and those from theMiddle East, 2.865 (62.2%). While thisgroup had
on average been here
a
longer, and had higher proportion ofwomen respondents
and slightly older age profile (both factors tend to produce higher levels of
1994; Ogasawara,
2004;
reported life satisfaction; see Tran and Nguyen,
et al., 2005), itmay be that this once
Cummins
again reflects the effect of
(69.7%),

visible difference. Indeed, although ex-Yugoslavs experienced the greatest


and Tilbury, 2007), they reported
downgrading in their jobs (^^Colic-Peisker
less "street" discrimination and higher life satisfaction than those from the

East and Africa, indicating that perhaps lower levels of racial and
cultural "visibility" may result in higher general satisfaction. Alternatively, it
may be that the African and Middle Eastern refugees, having arrived more

Middle

recently and perhaps with different expectations, stillhave higher expectations


than

the

who

ex-Yugoslavs,

appeared

from

the

evidence

qualitative

to be more

accepting of their lot in life.Another possibility is that the finding is related to


employment

status

of our

sample,

ex-Yugoslavs

had

an

unemployment

rate

of 14% compared to 32% for those from theMiddle


East and 38% for
Africans; and for ex-Yugoslavs, well-being was found to be correlated with
employment

status.12

the means for a number of domains indicating


levels
of
satisfaction
with life inAustralia (the scales for the last three
general
Table

4 summarizes

of the team has demonstrated


that predictors of life satisfaction
12Elsewhere, one member
were
financial
and
social
satisfaction,
satisfaction,
job
support, each as subjectively measured
(Colic-Peisker, 2006), although job satisfaction was only a predictor of general life satisfaction
for the ex-Yugoslav

sample.

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of Refugees

Perceptions

inWestern

Australia

45

TABLE 4

Descriptive

for Life Satisfaction


Indicators,
=
_Discrimination Experiences (N
150)_

Statistics

Indicators of Life Satisfaction


and Discrimination
Aus Are Friendly
Aus Are
Fair
Different as Refugee
Is
Aus
Home
Don't Regret Coming toAus
Don't Plan toReturn
Don't Exp Discrimination

Range

Ex-Yugoslav
Mean (SD)

1-4
1-4
1-4
1-4
1-4
1-4
1-4

3.04 (0.77)
3.02(0.90)
2.76(1.12)
2.78(1.06)
3.08 (1.04)
3.50(0.89)
3.02(1.00)

African
Mean (SD)
2.88

(0.67)
2.78(0.71)
2.40(1.01)
2.48(0.82)
3.48 (0.89)
1.96(1.02)
2.55(0.84)

including
MidEast
Total
Mean (SD)
3.04 (0.68)
3.19(0.67)
2.96(0.73)
2.88(0.70)
3.51 (0.86)
3.06(1.02)
2.63(0.91)

Mean

(SD)

2.99

(0.70)
2.99(0.78)
2.71(0.99)
2.71(0.88)
3.35 (0.94)
2.84(1.17)
2.74(0.94)

TABLE 5

Matrix: General Discrimination


Score and Eight Variables
(Seven Dimensions of
and "At-Hqmeness," and Education Level) for the Total Refugee Sample (N = 150)

Correlation
Satisfaction

General Discrimination
Unlikelihood of Return 0.167*
Aus Are (Not) Friendly 0.215**
Aus Are (Not) Fair 0.026
Difficult to Be Refugee 0.146
Aus Is (Not) Home
0.034
0.130
Regret Coming toAus
Refugee Life-Satisfaction Score 0.088
Education Level
?0.092
Notes: * significanceat p < .05 level;**p< .01 level;***p< .001.

domains have been reversed).Most


of satisfaction

and

"at home-ness"

are close to 3,
indicating reasonable levels
in Australia.

The following correlation table indicates that very few life-satisfaction


factors are predicted by discrimination, with only the (un)likelihood of return
to one's home country and perceptions thatAustralians are friendly being
to lower levels of discrimination experiences. However, the
significantly related
relationship is close to significance for the measures of "difficulty being a
toAustralia" (Table 5).
refugee inAustralia" and "regret in coming
It is

important

to note

the counterintuitive

finding

that

there was

no

correlation between general experiences of discrimination and life satisfaction


(0.088),13 a result this paper seeks to explore.14
13Once again, caution should be used
factors outlined.

in making

too much

of the statistical data, due

to the

sampling

and both general


l4However, using a t test, a relationship was found between job discrimination
in one's job is related to lower levels of satisfaction) and
(0.031)
(i.e., discrimination

satisfaction
"refugee
(0.013)

< .01), and a sense of regret about


to Australia
(0.006)
(p
coming
< .05) (those
were more
to
want
to
discrimination
return).
likely
reporting
(p
life satisfaction"

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46

International

Review

Migration

TABLE 6
_Proportion

Feel Australia

Who

Ex-Yugoslav
=
_(N 50/50)_(N
38.0
32.0
Mostly
Somewhat
26.0
at
All
Not
6.0

Entirely

Is a Fair Country

African
=
49/50)_(N
8.0
30.0
68.0
56.0
8.0
14.0
8.0
2.05.3

(Percentages)_
MidEast
=
48/50)_(N
25.3
52.0
16.0

Total
=
147/150)

Clearly, experiences of general discrimination did not influence the


perception thatAustralia is generally a fair country, indicating that refugees
interpret

discrimination

as

specific,

contextual,

personal

events,

rather

than

reflecting general national attributes.While a quarter of respondents felt itwas


entirely a fair country, over 75% saw it as mostly or entirely fair.Only 5% felt
itwas not at all fair,despite many more providing examples in theirqualitative
responses ofways inwhich they had been treated unfairly in the job market or

generally.Not surprisingly,general refugee life satisfaction correlated highlywith


the perception thatAustralia is a fair country (0.329***) (p < .001) (Table 6).
As outlined, the literature indicates that thosewho feel a sense ofmastery
or control over their lives have
higher levels of well-being, particularly where
they are members of minority groups which experience discrimination
(Werkuyten and Nekuee, 1999; Ryff,Keyes, and Hughes 2003). This sense of
mastery

is

implied

in a number

of measures

we

used

in the current

study.

For

example, the degree towhich refugees feel they understand and can adapt to
theAustralian way of life, as well as the extent towhich they feelAustralia is a
fair country, where they can feel at home, and where it is not too difficult to

be

migrant

Australia
well-being.

or

refugee,

as a new home
The

all measure

and

sense

of

comfort

and

connection

to

imply self-efficacy, thus impacting overall

first two of these measures,

acculturation

and

adaptation,

have

been dealt with elsewhere (Colic-Peisker, 2006). Only 12.6% of the sample
reported that they "entirely" or "mostly" had problems adapting to the
Australian way of life,with 26.6% reporting that they had some
degree of
the
Australian
of
life.
almost
40% of
However,
way
difficulty understanding
the total sample felt itwas difficult to be a refugee, and this did have a
significant impact on their quality of life (0.261***), although itwas not
< .1) related to
statistically significantly (p
experiences of discrimination
=
(r 0.146) (Table 7).
The African sample reported finding itdifficult to be amigrant or
refugee
significantly more frequently (66%) than ex-Yugoslavs (36%) and Middle
Easterners (16%). This may be the result of greater cultural differenceswhich

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of Refugees

Perceptions

_Proportion

Who

Feel

it isDifficult

TABLE 7

to be a Migrant

African

Ex-Yugoslav

(N = 50/50)

(N = 48/50)

22.0
Entirely
14.0
Mostly
Somewhat
34.0
All
32.0

Not at

inWestern

14.0
52.0
8.0
22.0

Australia

or Refugee

47

(Percentages)_

MidEast
Total

(N = 49/50)

(N = 147/150)

6.0
14.0
10.0
25.3
64.0
35.3
18.0
24.0

require day-to-day negotiation or greater "visibility" due to racial difference


from theWhite majority, which is not explicitly seen as discrimination.15

MITIGATING

FACTORS

that there are a number of mitigating factors which soften the


on
potentially negative effectof discrimination
refugees'well-being. Below we
discuss these under the following sections: personality factors; social support
It appears

and

factors;

relativity

effects.

Personality Factors
Personality factorswhich provide resiliencemay be important for refugeewell
? a combination of
"indomitability" and stoicism. These factorsmay be
being
associated with refugee status, and include a lust for life,positive outlook, and
no control (Jayasuriya,
ability to overlook things over which one has
Sang, and
in
As
the
those
who
outlined
literature
review,
1992;
Fielding,
Ingleby, 2005).
refuse to see themselves as victims tend to have higher levels of well-being
(Ruggireo and Taylor,

likely

that

who

refugees

1997; Williams

have

made

andWilliam-Morris,

it this far refuse

2000),

to see themselves

and it is

as victims.

as well as education and


high levels of acculturation and adaptation,
are
also
protective.
English proficiency, of the sample
Each of the comments below illustrates themechanism by which this
resiliencemay work, indicating thatwhile discrimination has been encountered it

The

is either

not

seen

as

general,

or

it is seen

as

something

to be overcome

positively,

should not be allowed to "get you down." The extracts demonstrate


how refugees "learn to ignore or not take to heart" people's "difficultyaccepting

which

15However,
questions,
and more

such differences may also reflect cultural norms in terms of responses to such
sees Middle
a
Easterners reluctant to criticize
imperative that
politeness
particularly
to
further
(discussed
shortly).
likely
provide positive responses

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48

International

as a

multiculturalism
"do not want

to

give

reality." They

the

opportunity

Review

Migration

see themselves
to some

as "tolerant,"
to have

people

and

consciously
impact

negative

on

their lifehappiness." They see the discrimination as a challenge to be overcome


byworking harder, one which theymeet with "time and dedication" to "prove
their abilities."

They

recognize

it is a "survival"

mechanism

to "learn

not

to worry

about it."A furtherprotection isofferedby balancing thenegative experienceswith


a

general

recognition

that

"there

are many

who

do

me

appreciate

for who

I am."

As a taxi driver, I have been meeting all sorts of people, and yes, I have been treated
in unpleasant way as a migrant with accent, many times. The fact that I am a migrant
or have an accent is the first
customers notice and ask questions about.
thing thatmy
I have learned to ignore it or not to take it tomy heart, as I do understand
that some
as a
as
see
to accept multiculturalism
reality and still
people find it difficult
migrants
a
not pay much attention to them. I know they do not see
working class only. I do
me as an
to themselves, but I know there are many who
equal member of this society
do appreciate me forwho I am. - Bosnian man
life inAustralia, I have had a few unpleasant experiences with people
me as a person who can
a better
deliberately hurt
barely speak English and have
or
so I am
more than they are. Or the other example: "How on earth
position
job,
paid
?
freedom and lifewith my
you can be JP?" I am grateful forwhat Australia gave me
a
to
in
I do not want to give the
life.
safe
live
normal
country, opportunity
family
some
on my life and my
to have a
opportunity to
people
negative impact
happiness.
I am a very tolerant person, I can take people's
however some people
comments,
?
cannot. It can have a
woman
Bosnian
huge, negative impact in self confidence.
In 12 years ofmy

who

I did not take "comments" seriously because was prepared


skills.
Bosnian woman

for that and waited

to prove

my practical

I have to work
case. I
accepted

hard to prove my abilities; nobody even suggested promotion


inmy
it as survival method and learnt not toworry about it.- Bosnian woman

that all of the quotes come from Bosnians. Africans and Middle
Easterners were less forgiving. Few African respondents rationalized their
situations in a positive way, and were farmore likely to attribute difficulties
to discrimination. Only one made a
general comment about the difficulties
Note

in the

labor market,

noting

that he

chooses

not

to focus

on

the negatives.

the taxi thing you know, you get nice people, you get bad people, but I've,
you know, with that one, also one good thing with me I, after living in a foreign land
for a while, I've learned not to absorb whatever
is said to me and not to go and start
more than what, you know, what
analysing it because itwould probably disturb me
I have at hand to do. - South Sudanese man

Oh with

Itmay be that the ex-Yugoslavswere more likelyto accept thisdiscrimination


stoically because theyhave been inAustralia longer and thereforearemore able

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of Refugees

Perceptions

to

to or

adjust

rationalize

their

inWestern

situation,

or

that

Australia

their

49

were

expectations

lower

to begin with. Social factorsmay be more important for


maintaining quality
of life for theAfrican and Middle Eastern samples.
Social psychologists have demonstrated the amazing ability of people to
recover from
negative life events (Branscombe, Schmitt, and Harvey, 1999).
by externalizing the causes of

People protect their self-esteem and well-being


negative
treated

If one

events.
as a

can maintain
by

"nonperson"

society,

one's
one

sense

of

self-worth,

despite
being
a remarkable
resilience

demonstrates

(Franklin and Boyd-Franklin, 2000). These positive outlooks reflect the


"eudaimonic well-being" which is associated with human potential and
functioning (Ryff,Keyes, and Hughes, 2003). Itmay be that refugees use their

experiences of discrimination in a positive way, to develop this resiliency.


This approach was evident in some of the qualitative responses of
or structural barriers as
participants. Some recognized institutional
being
not the personal responsibility of employers, and therefore they
but
frustrating
held little ill-will or personal upset in response. They seem able to understand
their experiences of discrimination from the point of view of Australian
or work
employers, recognizing that not having Australian qualifications
an
would
be
and
reasonable
Those
from
the
experience
objective
disadvantage.
formerYugoslavia were particularly notable in this respect. Such recognition
may

serve

to rationalize

experiences

of discrimination

and

the

challenges

of

as not necessarily the result of their own personal inadequacies or


finding work
of individual employer prejudices but as fair requirements on the part of
employers,

them

enabling

to maintain

a sense

of "mastery"

in their

lives.

to work as an
is not good enough at the moment
My main barrier is English, which
to
accountant. The other obstacle
ismy age. I find it difficult and time consuming
reach English proficiency to the level required to do the job I am qualified for. I do
? Bosnian woman
not see it as discrimination.

An employed Bosnian man, when asked ifhis job was appropriate, above
or below his qualifications, wrote, "I realized that inAustralia themost important
to prove that you can do the job you are paid for regardless towhat
thing is
qualifications

you

have.

appreciate

that very much."

Similarly, a Bosnian woman, when asked if she had had difficulties


as a normal thing in a
a
finding job inAustralia, commented, "I considered it
new

country

with

no

experience.

Work

experience

is

important

and without

it, it is hard to get a job."


Respondents fromAfrica and theMiddle East also recognized the require
ments of the employment market, and often justified their experiences as

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50

International

Review

Migration

to their lack of local experience, qualifications, or cultural


legitimate exclusions due
extracts indicate both acceptance and pragmatism.
knowledge. The following
seems to be
I think that my overseas experience
by the Australian
unrecognized
assume they
Australian degree.
prefer people with local experience and

I
companies.
woman
Iraqi

have the right to re


to the cultural,
language, and other factors many employers
arts
one interview, I felt
subject. In
ject my application especially when you deal with
that I need to understand the art culture inAustralia before I apply for job.
Iraqi man

Due

is a very competitive market, so I experience that and I continue because as


to
to build a
gain
good network of client, business, retailer
self-employed you need
man
to do so. I
time
in
therefore
need
business,
stability
Iraqi

Australia

the job
who

When

candidate

many people
suitable qualification
?
Somali man
candidate.

have

white

Australian

take the best


apply it and employers
and they prefer the
and experience

is advertised

I realized that getting a job in Engineering would be difficult as senior graduates were
still looking when I graduated. I therefore took up taxi driving to support myself and
- Tanzanian
man
my partner.

Some suggested that discrimination


to be

from

given

expected,

ment

service
a

events,

worker

said,

where

country

The

their

this

experiences
sort

"Iraqis

is simply a normal part of life, and


home.

of expect

For

example,

an
?

discrimination

Iraqi
they

settle
come

is rife."

examples provided

including

back

indicate a certain approach

discrimination.

appear

Respondents

to

to negative
choose

life

either

to

on the positive aspects of their experiences,


ignore the discrimination and focus
or

they

choose

not

to "see"

the discrimination

directed at them personally. These

as

something

approaches would

unfair,

or as

being

protect well-being.

Social Effects
(1996) has argued that
support is significant for refugees. Cummins
intimacy is themost significant determinant of quality of life,and community
and safetyare also important inmaking theworld meaningful and manageable.
More
recently, in a study of well-being around Australia, he found that
(Cummins et al, 2005:2).
community connection determines well-being
and Kitayama
Uchida, Norasakkunkit,
(2004) report a number of studies
Social

indicate that the well-being of those from "collectivist" cultures is


determined by their interpersonal connectedness and thewell-being of others.
et al (2003) recognize the importance of social networks for young
Brough
a
refugees, suggesting that they combine personal resilience factors (including

which

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of Refugees

Perceptions

_Proportion

inWestern

TABLE 8
Are Happy with Their Private

Who

Australia

Social Network

(N = 50/50)

(N = 49/50)
24.0
68.0
4.0
2.02.04.0

34.0
Entirely
38.0
Mostly
22.0
Somewhat
at
8.0Not
All

(Percentages)_

MidEast
Total

African

Ex-Yugoslav

51

(N = 49/50)
16.0
58.0
22.0

(N = 148/150)

24.7
54.7
16.0

TABLE 9
Find Australians

Who

_Proportion

Generally

Ex-Yugoslav
=
(N 48/50)

Somewhat

(Percentages)_

Total
MidEast
(N = 49/50)

14.0
24.0
60.0
54.0
22.0
20.0
2.00.00.7

30.0
40.0Mostly
26.0
at
0.0Not
All

Entirely

Friendly and Accepting

African
=
(N 49/50)

(N

146/150)

22.7
51.3
22.7

sense of optimism about the future)with strength taken from their community
to overcome stressand ensure positive well-being. McSpadden
(1987) similarly
for refugees.
found social networks significant indicators of well-being
resources
Likewise, Young (2001 ) reports personal and social
mitigate against
the
Thus

negative
we can

effects

of migration

assume

that social

stress
support

Salvadorean

among
may

mitigate

in Canada.

refugees

against

the

negative

possible

effectsof discrimination.
Over 75% of our sample was entirely ormostly satisfiedwith theirprivate
social network {see Table 8), presumably finding a sense of support and
one in twenty overall) felt completely
intimacy from them.Very few (less than

dissatisfied with their social network, indicating thatmost


lived
ships

in Australia
which

for more

provide

than

two years

the necessary

have

emotional,

refugeeswho have

to

relation

develop
and
social

managed
material,

supports

are a
required to live a fulfilling life. It is likely that these social networks
positive factor in refugees' lives and affect theirwell-being.
In addition

to their

support

personal

networks,

believe thatAustralians generally are good people, who


go."

Thus

while

they

agree

that

some

our

sample

appeared

to

try to give others "a fair

discrimination

exists,

they

appear

to

believe that it isnot widespread. As Table 9 indicates, of the total sample, 74%
found Australians entirely or mostly friendly and accepting, with only one
person
them

not

Australians

from the African sample (and none from the other groups) finding
at all
friendly
only

and

"somewhat"

accepting.
friendly

However,
and

quarter

of the sample

accepting.

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found

52

_Proportion

Who

TABLE
Feel at Home

10
inAustralia

(Percentages)_
MidEast
=
49/50)_(N
16.7
48.0
22.0

African
=
48/50)_(N
16.0
4.0

Ex-Yugoslav
=
_(N 50/50)_(N
30.0
Entirely
34.0
Mostly
20.0
Somewhat
at
16.0
All

Not

Review

Migration

International

54.0
22.0
16.0

Total
= 147/150)

56.0
24.0
2.0
11.3

a mean of 2.99 it is clear thatmost of our sample findAustralians


a sense thatAustralia is "home"
was
This
friendly.
significantly correlated with
not
with
life
satisfaction
(0.427**),
finding
generally (0.259**), and with
it difficult to be a refugee (0.352**). Those more likely to see Australians as
friendly and accepting were less likely to report experiencing discrimination
With

but the descriptive statistics in Table 10 clearly demonstrate


(0.215**),
that at least a quarter of the sample had experienced discrimination but also
found Australians friendly and accepting.
The

fact

that

general

are

of discrimination

experiences

not

correlated

with whether refugees feel Australia is home nor with a sense of regret in
coming toAustralia again indicates an apparent relative lack of importance of
discrimination

in the resettlement

process.

Of our sample, those who feel "at home" inAustralia are more likely to
seeAustralians as friendly (0.427***) and to seeAustralia as fair (0.527***), and
were less likely to have experienced difficulty as a
are less
refugee (0.414***),
likely to plan to return (0.287***), reported fewer problems understanding
theAustralian way of life (0.364***), and had fewer problems adapting to

the Australian

way

of

life (0.456***).

was

"at-homeness"

However,

once

again

not correlated with experiences of discrimination or education level.16


The high proportions of theAfrican and Middle Eastern sample who
do not regret coming toAustralia (Table 11) indicate a relativity effect - a

recognition that they are better off than friends and family back home or in
refugee

ever,

camps,
the

fact

and
that

recognition
same
these

of the relative
groups,

opportunities

particularly

in Australia.

the Africans,

are

How
far more

likely to consider returning than the ex-Yugoslavs is interesting (Table 12).


It indicates they are not so settled inAustralia as to feel unable tomove, and
possibly that they don't quite belong, or at least feel they belong better
elsewhere. Likelihood of returnwas related to education level (0.252**), and
16See also Ang et al. (2002), who found that while
they had the highest levels of well-being.

35%

of Somalis

did not consider Australia

home,

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of Refugees

Perceptions

_Proportion

Who

11
TABLE
Regret Coming to Australia
African
=
(N 46/50)

Ex-Yugoslav
=
(N 49/50)

Not at

Often
Yes,8.0
24.0 Mostly
18.0
Somewhat
All48.0

_Proportion

2.05.3
6.0
6.0
16.0
64.0

Considering

Australia

(Percentages)_
Total
MidEast
=
(N 47/50)

(N = 50/50)

to
Yes, I Plan6.0
8.0
16.0
70.0

53

(N = 142/150)

16.0
15.3
8.0
14.0
68.0
60.0

12
TABLE
Returning to Home Country

Ex-Yugoslav

Probably, If the Situation Improves


There in theNear Future
Perhaps Later onWhen I Retire
Not Considering Returning

inWestern

African

(N = 48/50)

(Percentages)_
MidEastTotal

(N = 48/50)

(N = 146/150)

38.06.0 16.7
28.0 25.3
40.0
16.0
6.0 12.7
12.046.0
42.7

to their home
qualitative data indicate that the highly educated hope to return
countries ultimately to help to rebuild them.
Social networks and a coherent meaning system provided by religious
commitment also act as resilience factors (Berger and Luckmann,
1996;
McMichael,
2002; Forman, 2003) which may dampen the negative effect on
or resiliencymay
well-being of discrimination. General well-being protection
also be provided by particular cultural or religious approaches to acceptance of
one's lot in life certainly those fromMuslim backgrounds emphasized this as
a feature of their belief system in their qualitative responses {see also Tilbury,
2007).

Additionally, participants felt a sense of satisfaction and pride attendant


upon being able to provide financial assistance to relatives in need back
home or elsewhere (56% ex-Yugoslavs, 86% Africans, and 60% of theMiddle
East sample ? thus 67.3% of the total sample ? sent remittances to family
overseas, and 43.3% supported relatives inAustralia). Their ability to provide
this type of support may be a significant mitigating factor against the effects
of discrimination on theirwell-being.

RelativityEffects
notion of relative gratification (as opposed to deprivation) provides
another insight into the surprisingly high levels ofwell-being. Obviously those

The

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54

International

Review

Migration

see discrimination as annoying, but not life-threatening,


fleeing bullets may
and a low price to pay for perceived freedom and opportunity. They may thus
feel relatively satisfiedwith their lives overall. Instead of comparing themselves
to the
general population, and finding themselves relatively poorer off, they
appear tomeasure their lifequality in relation to that of those back home or
their life before coming toAustralia. To explain a similar finding, Ang et al.
(2002) suggest that the reason their Somali sample had the highest reported
satisfactionwith life inAustralia isbecause theyhave relatively recentmemories
of exile and compare their life here with that in theirwar-torn country of
? a relative
et al (2004) also found
origin
gratification effect. Richardson

humanitarian

entrants

more

satisfied

than

other

streams

migrant

due

to

comparisons of their current situations with those of theirpast or those of their


elsewhere.

compatriots

Refugees

certainly

place

more

value

on

opportunities

for their children, so their current conditions may be less important determinants
ofwell-being than prospects for future potential. Expectations and aspirations
? those
are also a
not expect to be able
significant influence
refugeeswho did
to work

in the same

occupation

and

at the same

level

as

in countries

were less likely to feel dissatisfied with their lives inAustralia.17

of

origin

to come to Australia.
I applied
I did not have high
Safety was my priority when
a
not have many
expectations about getting
job inmy field, but I believed I would
?
to find a
as Australia
a rich and
is
Bosnian
country.
problems
developed
laboring job
man
I came here to save my kids and myself from war; we ran away to safetywith no ex
. . .
or
are not
someone is
plans beforehand.
Refugees
thinking of that. If
to save your life- you do not have time to think or ask for
from
bullets
away
running
- Bosnian woman
anything. Another day another dollar.

pectations

I don't want to push myself so hard with the taxi


Though
thing. I just try to, you
know, and what can put food on the table and pay my rent and the rest I am putting
iton, you know, the community thing.We
just help here and there. South Sudanese
man (interview)
Interviewer: And still, why do you think that people will declare
their level of
satisfaction as being quite high inAustralia,
and yet, you know, feel discriminated
. .?
against or.

17Some of the comments

to answers to questions 24 and 25 of the survey. These are:


correspond
"Before coming to Australia did you expect to find a job in your area of expertise? i. yes,
a
quickly; ii. yes, but possibly with
significant delay; iii. no; iv. I didn't know"; and 25. "Before
toAustralia did you have
information about the job market inAustralia? i. yes;
coming
adequate
ii. no."
24.

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Perceptions

of Refugees

inWestern

Australia

55

because Australia
isvery peaceful, that's why people are satisfied,
Respondent: Maybe
you know. But ifyou live in other place, maybe, you may have everything but yet [are]
not sure of what's
to
the next minute
going
happen;
they going to come and kill
to a
at least there is
ifyou compare
you. Then
place where
security, then people
one reason, I think, that
will definitely be satisfied with
that. That's
people
to where
come from.
would declare;
they're going to be satisfied compared
they
? Sierra
Leonean man

CONCLUSION

AND POLICY IMPLICATIONS

This paper began with a discussion ofwell-being measures and issues around
objective versus subjective measures. The above analysis indicates the utility of
a
qualitative approach with a quantitative one, with the transcripts
combining
manner inwhich discrimination is understood and
revealing something of the
dealt with, and themitigating factorswhich may soften its influence on well
being. However, they also indicate the ways inwhich refugees do perceive a
relationship between discrimination and theirwell-being, a relationship which
does not show up in correlational analyses of the quantitative data.18 This
relationship was made explicit in a follow-up interviewwith an African lawyer

who

hopes

ultimately

in Australia,

to return

home.

He

suggests

the more

that

the

longer

refugees

stay

their health and well-being will be affected by


to feel different, and by the presumption that
made
discrimination, by being
come
to
here
"make it rich."
they have
it not been for thewar, most Africans would have not
Yes, Africa is full of life.Had
come here. [ ] Discrimination
affects the health. If you compare the Africans that
come here, you know, [?recently?] they tend to have better health than those who have
been longer and stayed here. The more your health deteriorates,
that's because
Because when you feel discriminated
and you don't feel
[ ] of discrimination.
think we come
[ ] I mean, people
part of the society, you don't feel you belong.
in terms of money. There's
here to look for, there's nothing,
have
nothing. We
we don't have is peace. That's what we want to create
everything. The only thing
there.

Certainly qualitative results indicate a fairly high level of bitterness


among refugees resulting from their experiences of discrimination.19 Since the

18However,

the

influence

of sampling

constraints

on

the quantitative

findings

cannot

be

overstated.
it is important to acknowledge methodological
influences here. The bitterness of the
19Again,
stories told may be related to the questions
the researcher was asking. We have no indication of
the degree towhich such stories are a significant part of their lives, or themanner by which they
might

influence theirwell-being.

See also Tilbury,

2007.

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56

the various

capture

are quantitative and relatively blunt, they are unlikely to

measures

well-being

respondents'
are
cultures

of

dimensions

data cannot

qualitative

Review

Migration

International

answers

to

experience

shed light
quantitative
and

problematic,

on

refugees

even

But

the influence of cultural factors in


Measures

questions.

that we

indicates

research

encounter.

across

of

well-being
assume
cannot

equiv

alence. Additionally, our Middle Eastern respondents clearly took a particular


approach to answering the questions. They brought culture-bound rules of
politeness to the research process (seeTilbury, 2006). Consider the following

same project. When


asked about their experience of the
findings from the
are tasked with
services
which
government-funded
helping them to find
different
appraisals, with 52% of
employment, respondents provided massively
Middle

Eastern

respondents

as excellent

these

evaluating

or

good,

when

only

8% of ex-Yugoslavs and 10% ofAfricans used these categories. Only a small


proportion of such differences could be explained by actual differences in
services provided (given that participants were using the same service providers);
therefore these findings indicate the propensity of those from theMiddle
to rate

East

from Africa

their experiences,
or the former

on

numeric

Yugoslavia,

who

scales

at least, more

show much

more

highly
similar

than

those

response

patterns.

We
sees

those

have further evidence of this cultural "politeness imperative" which


from

some

cultures

not

wanting

to

openly

criticize

others.

In a focus

group with the bicultural assistants after they had conducted the survey
Eastern researchers who works in the area
interviews, one of theMiddle
of Iraqi refugee settlement gave the following insight into his approach to the
research:
I did not even mention
the questionnaire]
the word "research."
conducting
to answer
everything positively, that's what they are used to: "everything
are afraid if
[the government welfare
They
they criticize Centrelink
agency] they will somehow find out. Iraqis do not want to criticize anyone. They
means
think ifyou're seen as positive, it keeps the relation alright.
Negative
[having]
a critical
position.
[When

They have
is excellent."

for me is different from employment.


I need to go home and find my
family happy and then I'm happy. Even if I do not have job but have enough to secure
2 months,
I'm happy.
If I ask them about
3 months,
my family for a month,
employment but they talk about general things. And they would never say anything
Happiness

against
This
tables

above,

the government.
extract
and

also
probably

indicates
relevant

the

evident
factor,
gratitude
to some extent for the entire

in many
sample,

which

of

the
sees

refugees grateful to the host country for being given refuge and provided with

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of Refugees

Perceptions

inWestern

Australia

57

services (Richardson et al, 2004), which may produce more positive responses.
It must be acknowledged, however, that while some of their quantitative
seem

responses

the Middle

anomalous,

Eastern

were

sample

very

forthcoming

with critical comments in the open-ended questions.


issues, the question which we have
Finally, in terms of methodological
as
discrimination
which
did not correlate with levels
(and
interpreted
general
of well-being) was based on asking whether people had "been treated in an
as a

way

unpleasant

Itmay

refugee."

be

that

were

respondents

of other

thinking

aspects of their life, apart from discrimination. However, given thatwe asked
a separate question
itwas "difficult to be a
about whether
refugee in
we

Australia,"

are

confident

reasonably

of discrimination?which

with levels ofwell-being.

that

this

did

measure

perceptions

leads us back to the question why this isnot correlated

Harrell (2000) argues that the impact of discrimination is variable and


influenced by a number of factors, and Cummins
(2000) and Rapley (2003)

have

warned

against

cross-cultural

simplistic

of measures

applications

of

quality of life.Therefore it is vital that the complexity of the position of the


refugeewho is living in conditions of relative advantage compared to compatriots
back home, but who experiences discrimination, be studied in a more holistic

way. Ryff,Keyes, and Hughes (2003) have provided some evidence that not all
those exposed to negative life events, such as discrimination, will be damaged
by the experience, and thatmany may actually flourish despite (or even because

these experiences, developing resilience which manifests as eudaimonic


well-being. Factors which may influence such outcomes include personality
of)

social

factors,

support,

religion,

relative

intelligence,

and

comparisons,

so forth,

factorswe have also found to be related to positive well-being. Refugees


who have survived difficult circumstances and managed to find theirway to
a country which ostensibly
provides opportunities may be more likely to carry
the personality featureswhich enable this ironically positive effect. Since our
were relativelywell-educated,
it is likely that theywere able tomake
sample
use

positive
less

of their

experiences
for a less-educated

likely
It may

that

be

refugees

of discrimination
sample.
who

Thus

more

experience

such

an outcome

research

may

be

is necessary.

discrimination

manage

the

negative affect or feelings which itmight be expected to produce through a


number of strategies including perceiving the discrimination as an individual
aberration

which
Major,

rather

than

widespread,

they are a member


1989),

or as

or

as

something

directed

at

the group

of

rather than to them as an individual (Crocker and

something

which

is structural

and

therefore

unfortunate,

but not requiring of action. Alternately itmay be that discrimination

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All use subject to JSTOR Terms and Conditions

is seen in

58

International

relative
that

and

as a

terms,
other

Migration

to

low price
as social
such

relatively

factors,

Review

for

pay

in a safe environment,

living

support,

and

stability,

security,

are

of

greater relative importance in determining quality of life.This reflects a


"relative gratification" effect (Pettigrew, 2002) which sees refugees being
satisfiedwith their lives because the points of comparison are somuch worse.
At a more personal level, fundamental "satisfaction dispositions" (Judge and
Watanabe,
1993) or "well-being homeostasis" (Cummins et al, 2005) may
mean that
levels of
regardless of negative life events, refugees maintain
the

around

well-being

average

mark.

three-quarters

it may

Alternatively

be

that refugees are simply appreciative and happy to be part of a process they
see as beneficial
(e.g., processes designed to aid settlement), regardless of
outcome
the particular
for them as individuals (White and Pettit, 2004);
or that a sense of mastery or level of control over their lives is sufficient to

produce positive well-being, despite discrimination (Ryff,Keyes, and Hughes,


2003).
A major concern is the policy implications of the
findings outlined above.
These findings may give support to arguments that since neither lack of

employment opportunities nor experiences of discrimination have a strongly


negative impact on the general well-being of refugees, no policy action should
be

taken

to

either

improve

of

these

social

realities.

we

However,

would

argue

otherwise. Firstly,we know that the effectof racism isvariable depending on a


number

of antecedent

factors

including

race/ethnicity,

age,

gender,

language,

psychical characteristics, sociopolitical context, location, SES, family char


acteristics, and racial socialization; the sources of stress such as individual or
group

racism,

nation,

and

acteristics

stresses

status-related
Stressors;

generic

coping

styles;

the

effect

such

sexism,

factors

of

perceptions

as

of mediators

sociocultural

self-esteem),

(e.g.,
and

values,

other

racism;

such
such

and

discrimi
religious
as
char
personal

as

cultural
identity,
resources
external
such

as social supports
1991; Harrell, 2000). It is therefore
(Vega and Rumbaut,
difficult to determine precisely the interaction of these factors with the par
ticular

Given

of the

experiences

in our

refugees

sample.

Further

research

is necessary.

that the qualitative data indicate very clearly that discrimination is felt
negatively by respondents, it is difficult to know what this lack of correlation
measures

in the
quantitative

means.

Secondly,

itmay

be

that

refugees

would

have even higher levels ofwell-being, over and above theAustralian average,
ifnot for the effects of discrimination. Even ifwe are to discount effects on
well-being,

there

are

for refugees which


ensuring

social

arguments

for

revolve around

ensuring

improved

employment

the effective use of human

cohesion.

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outcomes

capital and

of Refugees

Perceptions

inWestern

Australia

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