Leslie D.

Jacobs
4337 Walsh Lane. Grand Prairie, TX. 75052
817-305-6770
Llez_ly@yahoo.com

Profile I am interested in exploring opportunities with your

organization. I consistently exceed goals and customer service
expectations. I have experience in handling international public;
I’m skilled in implementing standard policies and procedures. I
am highly organized, motivated and feel my talents can be
utilized by your organization to our benefit.

Education May 1997

May 2005
Irving High School,
September
High Tech Institute 2007
Aladdin Beauty College September
Ogle school of beauty 2009

Career
History

April 2008-Sept
Nafta Traders, Online sports store, Irving TX. 2009
Data Research Agent/Billing Rep.
• Exceed work goals.

• Consistently earn highest rating in customer service

quality.
• Assures that product is uploaded, developed and
maintained to ensure quality marketing for of the
consumer and company.
• Grasps the essence of new information; masters new
technical and business knowledge; recognizes own
strengths and weaknesses; pursues self-development.
Seeks feedback from others and opportunities to
master new knowledge.

Transportation Security Administration, Large Sept 2004-Feb

Government Security Department, DFW-Airport. 2008
• Security Officer
• Exceed work goals each year

• Work with a number of teams to serve a large volume

of passengers.
• Consistently earn highest rating in customer service
 quality.
• Assures that effective controls are developed and
maintained to ensure the integrity of the
organization. Holds self and others accountable for
rules and responsibilities. Can be relied upon to
ensure that projects within areas of specific
responsibility.
• Identifies and take steps to prevent potential
situations that could result in unpleasant
confrontations. Manages and resolve conflicts and
disagreements in a positive and constructive manner
to minimize negative impact.
• Grasps the essence of new information; masters new
technical and business knowledge; recognizes own
strengths and weaknesses; pursues self-development.
Seeks feedback from others and opportunities to
master new knowledge.

Neighbor Care, A Pharmaceutical Laboratory, March 2005 –

Carrollton, TX. May 2005
Pharmacy Technician
Assist a number of pharmacists in technical procedures
including restituting, filling prescriptions, data entry,
and inventory control, stocking.

Customer Service Representative June 1999

Verizon, A Phone Company, Irving, TX. – Jan. 2000
• Balanced interests of a variety of clients; readily
readjusts priorities to respond to pressing and
changing client demands. Anticipates and meets the
need of clients; achieves quality end-products; is
committed to continuous improvement of service.
• Served business and other commercial customers.

• Receives, attends to, interprets, and respond to verbal

messages and other cues such as body language in
ways that are appropriate to listeners and situation.