CARMEN C.

GARCIA
(703) 550-0226
ccgarcia6280@yahoo.com
PROFILE Goal-oriented administrator with 20 years experience in banking & title
industry. Knowledgeable in areas of title issues in conjunction with
state and federal guidelines. Experience with pre and post closing
procedures, including
• Real Estate Procedures
• Refinance & Sale
• 1031 Exchange
• Satisfaction of Agreement of Sale
• Fee & Leased-fee Conversions
• Projects

HIGHLIGHTS

• Excellent customer service orientation including customer needs assessment, meeting

quality standards for services and evaluation of customer satisfaction.
• Dedicated trainer teaching staff of diverse multicultural backgrounds on subjects
related to “Post-Closing Department Automated Database System – Disbursements
of Funds ” utilizing a variety of teaching methods and techniques, including lecture,
discussion and workshop.
• Strong organizational skills with ability to make effective decisions and remain calm
under pressure.
• Dedication to professionalism and code of ethics.

TECHNICAL PROFICIENCY

۠LANDTECH Real Estate Software SoftPro · IMPACT · AVALON · FPS aka SUMMIT ·
PROFESSIONAL WRITE · FLORIDA · CATS · Customer Relationship Management CRM ·
HUD1 Forms · Relocate EZE · YARDI SYSTEMS · PROPERTY MANAGER software ·
MS OFFICE 2003 · MS OUTLOOK

EXPERIENCE
SELF-EMPLOYED
Primary Caregiver 2007 to 06/2009

GENUINE TITLE LLC Owings Mills, MD

Post Closer/Policy Department 2006 to 2007
Developed a specialized base of experience in title operations for company
recognized as a “One Stop Shop” specializing in Purchasing, Re-financing and
Commercial Real Estate. Specifically prepared Mortgage Deed of Trust, Deed
and Power of Attorney for Recordings. Reviewed abstracts and cleared titles.
Verified tax payments information and obtained payoff information. Audited
 outstanding escrow balances and reconciled the charges against prior reports and
the claims database.
Selected accomplishments:
• Enhanced organization reputation by accepting ownership for
accomplishing new and different requests related to title clearance.

CHICAGO TITLE Las Vegas , NV

Escrow Assistant/Real Estate Settlement 2004 to 2005
Responsible for training staff on HOA procedures and title insurance process to
effectuate a smooth closing. Liaised extensively with Production Staff and
ensured that quality file flow is completed timely. Cleared conditions for
closing. Obtained funding and disbursed funds to appropriate parties.
Warehoused and delivered all closed loan packages to lenders. Sent documents to
appropriate counties for recording. Facilitated scheduling of closings.
Selected accomplishments:
• Authorized to sign Trust Account for Chicago Title.

K-FORCE TEMPORARY SERVICES Las Vegas, NV

Escrow Assistant/Real Estate Settlement 2004
Prepared documents for closing and handled the complete disbursement and follow-up of
all escrow transactions.

GATEWAY TITLE COMPANY Colton, CA

Payoff Processor 2003 to 2004
Provided total quality customer service interfacing with escrow and sales representatives
calling on payoff demands. Performed pre-closing and closing out files to ensure files are
processed timely accessing AVALON software systems.

ONSTAFF McLean, VA
Title Settlement Processor Assistant 2002 to 2003
Prepared documents for closing and handled the complete disbursement and follow-up of
all escrow transactions.

ACACIA FEDERAL SAVINGS BANK Falls Church, VA

Title Processor 2001 to 2002

CHEVY CHASE BANK Mclean, VA

Insurance-Repossession Specialist 2000 to 2001

TITLE GUARANTY Honolulu, HI

Title Representative 1998 to 1999

THE MONEY STORE Honolulu, HI

Loan Account Executive Assistant 1997 to 1998

CITYBANK Honolulu, HI
Loan Processor-Credit Inquiry Clerk-Encoder Specialist 1993 to 1997

EDUCATION
 BANK OF HAWAII Honolulu, HI
Training & Support Center – “Teller Certificate” 04/29/1999

LEEWARD COMMUNITY COLLEGE Waipahu, HI

Certificate: Windows 95; Word 7 Windows 95 1998

AMERICAN INSTITUTE OF BANKING Honolulu, HI

Certificate: Principles of Banking 06/1995
Certificate: Residential Mortgage Lending 06/1994

CASTLE HIGH SCHOOL Honolulu, HI

Diploma

AFFILIATIONS
TRIPLER ARMY MEDICAL CENTER; Honolulu, HI; 1997 to 1999; 2008
The Army Exceptional Family Member Program (EFMP)
Worked with special needs children teaching and reinforcing socially acceptable
behaviors, as well as worked with parents and guardians determining priorities and
evaluating progress. Generated and prepared reports accessing word processing
systems, while simultaneously maintaining strict client confidentiality protocol.

TRIPLER ARMY MEDICAL CENTER; Honolulu, HI; 1994 to 1997

Clinical Support Division
Provided support services to psychiatrists, social workers and vocational rehabilitation specialists.
Referred visitors, patients and delivery persons to appropriate locations in eight-wing hospital or
26 outlying buildings using hospital and ground maps.