Curtis Amburn 6556 N.

Kite Ln,
Coeur d Alene, ID 83815
(208) 416-1880
cnamburn@gmail.com
SUMMARY
Accomplished Data, Systems and Functional Analysts with over 12 years of experience in
Desktop computing support. Extensive experience in an Enterprise IT organization supporting a
Global Aerospace company. Provided 3rd level support to users of Windows NT/2000/XP/Vista
platforms, and Enterprise-wide Business Systems including Oracle/PeopleSoft, Hyperion,
Plumtree Portal applications, as well as in-house developed systems. Excellent diagnostic,
customer service, and leadership skills required for understanding business requirements and
identifying technological solutions. Clear understanding of development technologies and
processes; including the Systems Development Life Cycle with a focus on Information on
security.

TECHNOLOGIES
Windows OS’s Python Rational
MS Office JavaScript Plumtree Portal
Citrix HTML XML CSS Hyperion
Networking Protocols VBScrip Data Reporting
Wireless Networking Oracle DOS
Security PeopleSoft Ghost
Java SQL VPN Networks
C Terradata UNIX / Linux

STRENGTHS
• Understand Business processes
• Strong Research Skills
• Strong written and verbal Communication skills
• The Best Customer Service and Support
• Identify areas for Process Improvement and Cost savings
• Understand and implement LEAN processes
• Implementing Information Security Technology and Processes.
• PC Hardware, Network Topology and protocol

PROFESSIONAL EXPERIENCE
THE BOEING COMPANY February 2000 - Present
Systems and Data Analyst (June 2005 - Present)
• Provide 3rd level support for enterprise employee self-help portal based on
Plumtree Portal technology
• Support enterprise-reporting tool, a Hyperion product that interfaces with a
Teradata database. Develop custom reports and assist customers in development
and maintenance of reports to support their own business needs.
• Implemented new report reducing company Tuition Assistance program costs by
over $1.5 million per year
• Support web based applications accessible through enterprise Employee portal
that interfaces with Oracle/Peoplesoft databases.
• Identify obscure issues because of diverse knowledge and understanding of
business processes and systems including Active Directory, Role Based Access
Controls, and Remote access tools.
• Support implementation of new Oracle/PeopleSoft Modules
• Support enterprise Survey tool, designing custom surveys and assisting users in
development of surveys and reporting of survey results.
 • Contribute to Knowledge base providing solutions for Tier1 Support agents to
assist customers resolve array of issues.
• Work with Business Unit stakeholders, Developers, and Analysts to identify and
implement Change Requests and modifications to improve application usability and
streamline processes.
• Participated in Security Awareness Effort as part of a team sharing Information
Security issues and concerns to IT Teams.

Employee Portal Functional Analyst (November 2004 –June 2005)

• Functional Analyst with a team supporting the Employee self help portal, a
Plumtree Portal Application.
• Worked with Business Units / Stakeholders who want to offer services and tools
within the portal to determine business requirements and collaborate with developers
to schedule and implement new tools or introduce change requests.
• Support customers having problems with the Portal. Identified root causes and
solutions that ranged from local IT support issues to changes in the application or
modifications of business processes to meet requirements.
• Participated in implementation of LEAN processes to accelerate development of
applications and reduce costs.

Applications Analyst (Feb 2000 –November 2004)

• Provided Support for HR and Payroll department in the use of Client/Server
based Peoplesoft/Oracle HRS.
• Prepared and formatted Daily reports on previous evening’s batch process
failures and worked with a team to identify causes and solutions. Streamlined the
report development process from a 3 hour daily process to a 15 minute process by
designing and implementing DOS and UNIX scripts along with Excel Macros.
• Provided password reset support for many systems including PeopleSoft/Oracle
and UNIX.

Deutche Financial Services, Saint Louis, MO September 1998 - November 1999

IT Support Technician
• Provided technical support for local offices. Used tools such as Ghost and Batch
scripting to backup data and install new Operating systems on 300 + end user systems.
Upgraded hardware and software in support of efforts to prepare for Y2K
• Provided sole support for team of up to 80 developers contracted to review code for Y2K
at temporary location. Responsibilities included installation and maintenance (hardware
and software) of servers, desktop systems, and all peripheral devices.
• Participated on several projects to upgrade, repair, and assist remote users, such as
sales and marketing employees.

National Computer Resources, Wichita, KS August 1997 – June 1998

PC Sales and Support,

• Customer Sales Representative
• PC Repair Technician

EDUCATION
University of Phoenix
• BSIT/ISS, (Information Systems Security), 2009
• Currently Pursuing Masters Information Systems through UoP
COMPTIA
• A+ Certification