INTRODUCTION LETTER

CHERYL L. MC KENZIE
HC 77 BOX 159
Laguna, NM 87026
505-730-2282 CELL

To Whom It May Concern:

I am seeking a job, Data Entry Coding Checks,

or Bank Teller, Loan Processor

I would be interested in working

7:00am to 3:00pm or 8:00am to 5:00am

Hope to here from you real soon.

 RESUME

CHERYL L. MC KENZIE
HC 77 BOX 159
LAGUNA, NEW MEXICO 87026
505-780-2282
E-MAIL CL4545@HUGHES.NET

_______________________________________________________________________

SEEKING CHALLENGING POSITIONS IN THE AREAS OF

CALL CENTER CUSTOMER SERVICE & PROBLEM RES. REP II, MEDICAL GROUP
SCHEDULER, DATA ENTRY, ACCOUNTS RECEIVABLE, BANK TELLER

______________________________________________________________________________________

WORK EXPERIENCE

Convergys 08/08
To Now
Albuquerque, New Mexico

Customer Service & Problem Res. Rep. II

• Soft bill collections
• Took Call Center Calls
 • Answer phones solve customer issues
• Set up payment arrangements
• Take payments

Southwest Federal Credit Union 02/07 -

05/08
Albuquerque, New Mexico

M S R Teller

• Took in deposits
• Cashed Checks
• Set up New Accounts
• Took Call Center Calls

Motel 6
09/01 - 10/06
Albuquerque, New Mexico

Night Auditor and Cashier

• Balance all shifts and corrected errors

• Rented rooms
• Took Reservations
• Balanced credit cards and closed out the batch at end of shift
• Ran Night Audit Report at end of shift, Made sure everything balanced
before running Night Audit Report
Pronto Mart II 11/00
- 03/01
Laguna, New Mexico

Sales Clerk and Cashier

• Ran store alone on my shift

Cream Land Dairy 11/98

- 06/00
Albuquerque, New Mexico

Data Entry Clerk

• Keyed ice-cream and milk orders

• Keyed Baskin & Robbins orders
• Operated system & ran reports for all departments
United Way Family Service Center 07/85 -
04/96
Houston, Texas

Assistant Office Manager

• Supervised 7 Therapist, & 1 Senior Aide Volunteers

• Manager Office Operations
• Monitored all office correspondence

Secretary For Central And Pasadena Office

• Responsible For Office Typing

• Managed EAP Contracts and Reports
• Typed Child Protective Reports
• Child Protective organized administrative support for
• Set up a six day conference, to include hotel reservations, money collection,
and ordered food, prepared reports and summaries
• Typed up Certificates

Accounts Receivable Clerk

 • Performed data processing/ entry for 13 offices
• Balanced and posted to general ledgers
• Managed end-of-month statements and aging reports
• Tallied bank deposits for Central Office
• Established new accounts in master files and updated schedules
• Completed office modernization from IBM Baby 36 to IBM-PC with Lotus
and WordPerfect for Office Groups

EDUCATION

LaGrange Senior High School

Graduated
Lake Charles, Louisiana

Curriculum Studied

Basic High School Curriculum

Additional Credit Study in Accounting

EDUCATION

Lamar University
Completed
Beaumont, Texas

Curriculum Studied
Completed Two Semesters Of Accounting I & II

Convergys NOW Pay $10.00 to

$10.65
6301 Jefferson St., Albuquerque, NM 87109
505-344-4163

Reason for leaving: Reduction of work force

Southwest Federal Credit Union Pay $10.50 to

$10.66
6100 J Coors Blvd. NW
Albuquerque, New Mexico 87114
505.248.8645 Mark Gonzales, Manager

Reason for leaving: No room for advancement

Motel 6 Pay $7.00 to $8.90

5701 Iliff Rd. NW
Albuquerque, New Mexico 87105
505.831.8888 Justin Trumbull, General
Manager
Reason for leaving: Needed to seek daytime
work

Pronto Mart II Pay $6.00 to $6.00

Rt 6
Laguna, New Mexico 87026
505.869.3113 Owners Mohamed or Jasmine

Reason for leaving: Owners sold store to New

Owners
Cream Land Diary Pay $8.00 to $8.50
P. O. Box 25067
Albuquerque, New Mexico 87125
505.247.721Dorothy Lejia, Supervisor

Reason for leaving: Took leave of absence to

take care of invalid mother

United Way Family Service Center Pay $8.00 to $10.35

4625 Lillian
Houston, Texas 77007
713.861.4849 Becky Rusnak, Manager

Reason for leaving: Relocated to

Albuquerque, New Mexico
 REFERENCES

Lourden Rivera Motel 6 CSR 505-831-8888

5510 Winchester Rd. SW, Albuquerque, NM
87121

Ana McGuinness Motel 6 CSR 505-831-8888

Bobbie MacKenzie Diaster Relief 505-839-

4897
6260 Apache Plume Rd NE, Rio Rancho, NM
87144

Lee MacKenzie Gardner Zemke 505-822-

8858
57 Pino Ave. NE, Albuquerque, NM 87109
Norma Gonzales Focus Receivable
Management Collections 505-220-1943 1732
Desert Breeze Dr. SW,Albuquerque, NM 87121

Therese Pesce Southwest Federal Credit Union

505.890.4753 8604 Hillshire Pl NW,
Albuquerque, NM 87114

Patrick MacKenzie US Army 301-631-5880

Equipment

Data entry numeric 9000 key strokes alpha

8000

NCR Posting Machine

10 Key By Touch

Xerox Machine & Fax Machine

IBM Posting Machine & Coding Machine

Printing Machine Folder & Separator

Key Punch Check Coding Machine

Console 30 lines or more extensions

Flex System