Course No(s)
MM ZG522
Credit Units
Credit Model
Content Authors
Rajiv Gupta
Course Objectives
No
CO1
CO2
CO3
To develop an appreciation for the cost of quality and the issues with
measurement
CO4
CO5
CO6
Text Book(s)
T1
R2
Learning Outcomes:
No
Learning Outcomes
LO1
LO2
LO3
LO4
Analyze processes for the purposes of improving them using simple tools
LO5
LO6
LO7
LO8
Academic Term
Course Title
Course No
MM ZG522
Content Developer
Rajiv Gupta
Glossary of Terms:
1. Contact Hour (CH) stands for a hour long live session with students conducted
either in a physical classroom or enabled through technology. In this model of
instruction, instructor led sessions will be for 20 CH.
a. Pre CH = Self Learning done prior to a given contact hour
b. During CH = Content to be discussed during the contact hour by the course
instructor
c. Post CH = Self Learning done post the contact hour
2. RL stands for Recorded Lecture or Recorded Lesson. It is presented to the
student through an online portal. A given RL unfolds as a sequences of video
segments interleaved with exercises
3. SS stands for Self-Study to be done as a study of relevant sections from
textbooks and reference books. It could also include study of external
resources.
4. LE stands for Lab Exercises
5. HW stands for Home Work will consists could be a selection of problems from
the text.
Week
No.
1
2
3
4
Learning Objectives
Topic
Definition, History,
Framework and Benefits
of TQM
Characteristic and roles of
a successful quality leader,
Vision and Mission
Demings System of
Profound Knowledge,
Demings 14 points
Systems, Customer focus,
Understanding who is the
Customer, Voice of
Introduction
T1-Ch.1
Leadership
T1-Ch.2
Customer Satisfaction
T1-Ch.3
Week
No.
Learning Objectives
Topic
Processes, Problem
Solving, Juran Trilogy,
PDSA, Kaizen, Six-sigma
Process Improvement,
Managing Change,
Performance Measures,
Cost of Quality
Problem Solving
T1-Ch.5
Process Improvement
T1-Ch. 5
T1-Ch.7
Employee involvement,
teamwork, performance
appraisal and rewards
Benchmarking, Types of
Benchmarking,
Benchmarking Steps,
Cultural Implications
Affinity diagram,
interrelations digraph, tree
and matrix diagrams
Employee Involvement
T1-Ch.4
Benchmarking
T1-Ch.8
T1-Ch.17
T1-Ch.18
T1-Ch.18
Design of Experiments
Design of Experiments
Class Notes
T1-Ch.19
14
Quality Function
Deployment
T1-Ch.12
15
Methodology and
documentation, Risk
ISO 9000+ certifications,
quality audits, ISO14000+
certifications
T1-Ch.14
Customer
5
6
7
8
10
11
12
13
16
Introduction
RL 1 and RL 2
RL 3 and RL 4
T1-Ch.10 and Ch 11
RL 5 and RL 6
RL 7 and RL 8
RL 9
RL 10 and RL 11
RL 12 and RL 13
RL 14 and RL 15
Notes:
Syllabus for Mid-Semester Test (Closed Book): Topics in Contact Hours : 1 to 8
Syllabus for Comprehensive Exam (Open Book): All topics (Session Nos. 1 to 16)
Evaluation Scheme:
Legend: EC = Evaluation Component; AN = After Noon Session; FN = Fore Noon Session
No
Name
Type
Durati Weigh Day, Date, Session, Time
on
t
EC-1
Quiz-I/ Assignment-I
Online
8%
7%
2
hours
35%
3
hours
50%
Quiz-II
EC-2
Mid-Semester Test
Closed
Book
EC-3