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Erix Pizano

Tampa, FL 33624
erix.pizano@gmail.com

(727) 251 3985

Innovative Technology Leader Executive


with proven track record of delivering
award winning, easy to use, secure
and large scale performing products

Looking forward to complement a talented team by providing leadership, drive and motivation to all technology areas
for the development of world class products.
10+ years in a technology leadership role responsible for creating, implementing, and maintaining commercial and
enterprise software products and applications, providing strategic technology advantages that result in high productivity
and significant cost savings. Harmonizing established and cutting edge technologies such as MS SQL, SSIS, SSRS, PBIX, BI,
Linux, Unix, Apache, Tomcat, Eclipse, Java, JavaScript, Ruby on Rails, Angular, Bootstrap, C++, C#, .NET, Oracle Enterprise,
Web Services, SOA, Cloud Computing, MQ, SAP Sybase Unwired Platform, SQLite, Nokia Qt, OpenSSL, Open Source
Programming, Data Engineering and Mining, Windows, Biometric Framework.

Unique Strengths Offered

Facilitates close collaboration between the technology and business areas by nurturing solid, effective working
relationships across the entire organization. Interacting with vendors, customers, partners and investors globally.
Brings forward reasons behind architectures, design and functionality, uncovering and justifying schedules,
challenges and risk factors, creating and delivering timely quality products that embody technology
advantages constantly improving productivity and lowering costs.
Natural ability to find and play to each team members key strengths driving a positive culture and work
environment that pushes for innovation. Leading by example, administrating formal, periodic, meaningful
performance reviews that inspire team members to give their all.
Proven track record of overcoming complex technology roadblocks under pressure turning limitations into
achievements perceived by executive leadership.

Work Experience
Manager - IT Software Engineering (Telecom)
Reporting to OVP of Customer Care, Sales, Operations and Technology
10/2011 Present HSN, St Petersburg FL

Provided leadership to handpicked teams of highly talented Business Analysts, Telecommunication


Engineers, Software Engineers, DB Engineers and Quality Assurance Engineers to gather requirements,
design, build and deploy the new generation of technology solutions for HSNs Interactive Voice Response
system (IVR). HSNs IVR is simply considered the best in the world servicing over 100K calls a day, placing
over $1.3 Billion in orders a year.
Works closely with HSN executives and Sales and Service Stake-Holders Providing clear visibility for status,
plan and Business Intelligence that determines Technology Strategies and road map that shape up the
future of the Remote Retail Industry.
Responsible for all Sales & Service Call Center Applications development that supports HSNs high volume
TV-Phone driven Sales Operations.

Key competencies: Call Center, Telecom, ITIL, Customer Care, Sales, Program Management, Project
Management, Team Leadership, SDLC Management, Agile, Scrum, Executive Presentations, Data Analytics,
Application Development, QA, Release and Change Control, Network Administration, PCI Compliance, Retail
Order Management System, e-Commerce, Mobile.

Technologies: MS SQL, SSIS, SSRS, PBIX Linux, Unix, Apache, Tomcat, Eclipse, Java, JavaScript, Ruby on
Rails, Angular, Bootstrap, C++, C#, .NET, CheckPoint Firewalls, Convergys, Avaya, Genesys, Oracle, Web
Services, SOA, Cloud Computing, MQ, SAP Sybase Unwired Platform.
Tools: SharePoint, TFS, Project Server, Enterprise Manager, SAS, PVCS, Bug Tracker, Visual Studio,
Eclipse, Visio, Power BI, Excel, Word, Power Point, Adobe CS6, BMC, Oracle Enterprise.

Director of Technology
Reporting to COO/CEO
9/2004 9/2011 Ceelox, Inc. Tampa FL

Works with the executive team, marketing and stake-holders (customers, investors, partners) to determine
product strategy and roadmap. Creates from concept to final design the architecture of the Ceelox
biometric security product suite. Provides planning, implementation, tracking and continuous improvement
for the full development lifecycle processes. Products released in 2008 were featured in SC Magazine
reviews rating with excellence. Currently holds credit as listed inventor for more than 8 U.S. issued patents.
Provides leadership to all in-house and offshore employees in the technology areas, requiring and
rewarding world class performance. Maximizes product capability and quality while minimizing time-tomarket, costs and risk. Manages a yearly budget ranging $1.2M+.
Develops, ensures and maintains close technological partnerships with key vendors, resellers and
distributors. Creates strategies and plans for building software and manufacturing hardware combining inhouse and offshore resources.
Drives the introduction of biometric information security technology to key customers in the Financial, Utility
Authority, Health Care, and Government industries.
Ceelox products featured in scmagazine:

Ceelox wins Frost & Sullivan 2009 Global Emerging Company of the Year Award

Key competencies: Biometrics, Artificial Intelligence, Encryption, Steganography, Citrix Certification, Cero
footprint Device Drivers, ODMs, Storage Area Networks, Rugged Hardware Design, FIPS-140, FFIEC, PCI,
PKI, Software Patenting, Hardware Patenting, Sales Support, Customer Care, Sales, Program Management,
Project Management, Team Leadership, SDLC Management, Agile, Scrum, Executive Presentations, Data
Analytics, Application Development, QA, Release and Change Control, Network Administration, PCI
Compliance, e-Commerce, Hardware Integration, Enterprise Software Integration.
Technologies: C++, C#, .NET, MS SQL, SQLite, Nokia Qt, Open Source Frameworks, GNU, Linux, Unix,
Apache, Tomcat, Eclipse, Java, JavaScript, Windows( CE, XP Embedded), Windows Biometric Framework,
CheckPoint Firewalls, Cisco Firewalls, Oracle, Web Services, Cloud Computing.
Tools: SharePoint, TFS, Project Server, Enterprise Manager, SAS, PVCS, Bug Tracker, Visual Studio,
Eclipse, Visio, Excel, Word, Power Point, Adobe CS6, SAP, POMS.

Director of Software Engineering


Reporting to VP of Products/CTO
9/2002 9/2004 Intelladon, Inc. Tampa, FL

Key contributor to the design, architecture, implementation and full lifecycle management for Intelladons
e-learning commercial software product the ALP (Advanced Learning Platform).
The ALP was awarded best product by Brandon Hall in 2003 over competitor products from Macromedia
and Adobe.
Architected the Integration of Intelladons LMS with Webex.

Designed and led the necessary modifications for the ALP to become SCORM conformant. Created a set of
technological solutions that enable the ALP, to seamlessly integrate any e-learning course (SCORM
conformant or not), to its platform.
Provided successful maintenance, service, and customization procedures to current ALP solutions used by
fortune 500 companies like UPS, GE Medical Systems, Raytheon, AAA National, and Siemens among many
others.

e-Learning and Multimedia Consultant


Self Employed Managing Offshore Resources
4/2002 9/2002 Tricycle Studios, Tampa, FL Platinum Interactive, Tampa, FL

Working with Tricycle Studios Inc, In coordination with a team of international talent, led the multilingual
development part of a Multimedia Health Care Computer Based Training application for Johnson and
Johnson laboratories (Apr 2002 Jun 2002).
Working with Platinum Interactive Inc, analyzed business and code, debugged, reprogrammed, redesigned
and designed new web based instructional solutions to salvage and achieve the satisfactory delivery of the
home and professional printing sales force Web based training application for IBM (Apr 2002 July2002).

Producer/ Project Manager


Reporting to Senior VP of Software Development then to President/CEO
3/2000 - 4/2002 JRL Enterprises, Inc, Tampa, FL Office w/ Corporate at New Orleans, LA

Designed, architected, planned and then led the execution for a $+250K budget internationally
coordinated project that involved offshore and national vendors in order to redesign and rebuild the
complete ICANLearn line of products into a fully Bilingual (English-Spanish) one.

Collected existing assets, re-designed, architected, planned and then led the entire development of the
Interactive LEAP to Success product from the ICANLearn trademark. The Interactive LEAP to Success is
currently used throughout Louisiana state in all schools that have ICANLearn classrooms to help students
get prepared for the LEAP test in the most exciting and fun manner. With Interactive LEAP to Success
children in Louisiana now even look forward to engage and sign up for the LEAP test.

Teaching Experience
2002/2003 Professor for Basic and Advanced Programming and Multimedia Design at the International Academy of
Design and Technology Tampa, FL
2001/2002 3D Computer Graphics Generation Modeling and Animation (3DSMax) Instructor at the ITT-Tech Maitland
(Orlando), FL

Education

1998 Autonomous Mexican Institute of Technology (ITAM), Mexico, DF Master's Degree (Incomplete)
Information Technologies and Business Administration Masters Degree.

1996 Autonomous Mexican Institute of Technology (ITAM), Mexico, DF Post Graduated Degree (Certification)
Marketing Management Diploma

1994 Monterrey Institute of Technology (ITESM), Mexico, Mex Bachelor's of Science


Electronic Systems Engineering
The Technological Institute of Monterrey is accredited by the Southern Association of Colleges and Schools since 1950.

1988 Lyce Franco-Mexicain, Mexico, DF Electronics Technological Bachelor Valedictorian Degree


Granted by the French Ministry of Education
(ITFM 1988 F2 Elctronique Avec la Mention Assez Bien)

Recommendations and References


Steve White OVP of Customer Care Operations and Technology at HSN
Erix balances an exceptional technical mind with the compassion to nurture and develop those who work for him. He
came on board midstream in a large system rewrite project and, with minimal transition, he owned the project and built
relationships with employees and vendors that ensured success. Technical professionals recognize and value Erix' ability to
manage with respect and his sincerity brings difficult situations to conclusion leaving everyone feeling a winner. If you are
a visionary, then Erix' style complements perfectly as he is the bridge to connect with highly technical teams leading them
to outperform.
-Steve White (813) 348 8412
Sean Duane Business Analyst at HSN
I had the privilege of working for Erix for 4 years (2011-2015) on HSN's Telecom Applications Development team. Erix is a
dedicated, selfless leader that cares deeply about his people. He is also a visionary IT Professional with a proven trackrecord of delivering results. While at HSN, Erix led the team that replaced the company's mission-critical IVR system - one
that services an average of 100,000 customer calls per day. Despite encountering repeated challenges, Erix kept his team
focused over the multi-year project, culminating in the delivery of a highly complex IVR built on Convergys' Intervoice
Voice Portal (IVP). The enormity of this achievement cannot be overstated - and it would not have happened had Erix not
been at the helm. Erix brought out the best in every team member, maximizing their strengths. For me personally, he
helped me grow to new heights and see things in new ways. I am without a doubt, a stronger professional because of his
influence - but I'm an even better human being because of his example.
-Sean Duane (813) 857 9594
More recommendation published at LinkedIn
https://www.linkedin.com/in/erixpizano