Professional Summary:
I am a Professional Customer Service Representative that will provide excellent and friendly service to
every customer, ensure customer satisfaction, resolve any issues a customer may have, have outstanding
knowledge and training to best assist each customer. I am goal oriented; reliable; able to communicate and
work well with others; able to work sufficiently on my own; positive, and dedicated.
Computer Skills:
My computer skill sets include: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Cash
Register, Sales Force, Time Force, Internet, Dual Monitor Screens, Siebel, Field glass, and IEX NICE,
procom, accuterm.
I am also trained in hard and soft phone sales skills.
Professional Experience:
Highmark Blue Cross Blue Shield (Apex)
8/31/15-10/20/15
7/2015-8/2015
06/2014 5/2015
08/2013 - 05/2014
05/2011 - 12/2011
01/2007 - 09/2010
11/2006 - 01/2007
Montgomery Mall
North Wales, P.a. 19454
CUSTOMER SERVICE/SEASONAL
I presented sales items to prospective customers; developed and maintained all store sales materials while
maintaining updated knowledge of all store merchandise; established and maintained all client
relationships; identified and reserved all client concerns; participated in marketing events.
MANNA ON MAIN STREET
07/2003 - 10/2006
Education:
Ashford University
400 North Bluff Blvd, Clinton, CA 52732
Psychology
Montgomery County Community College
340 DEKALB PIKE, BLUE BELL, PA 19422
215-641-6300
Psychology
North Penn High School
1340 Valley Forge Rd, Lansdale, PA 19446
(215) 368-9800
High School Diploma 06/2006
National Honor roll
North Montgomery Technical Career Center
1265 Sumneytown Pike, Lansdale, PA 19446
(215) 368-1177
Major: Protective Services
I Trained in Emergency Medical Technician, American Red Cross, and Martial Arts/Self Defense.