Method used:

-1- Walkthrough
o Participant is given a printout in A4 size and coloured printout is used to de
termine the real product
o Each product is labeled 1-8 to make participants identify easily
o Participant is asked to think about what they don't like on the printout vs th
e device they own.
o HOME screens are presented at a time and user is asked to determine what eleme
nt they like and why, which element they don't like and why
-- tasks that are given to the participants:
** make a phone call (including pick up, hang up and caller identification)
** send message (messengers or sms)
** others. (this may include but not limited to playing games, use of tools such
as torch, FM radio, browsing)
o No discussion is
s / feedback (both
o All comments are
o Each participant
ther
o Venue is decided

made during testing. The session is purely for giving comment

positive and negative).
recorded, some are written.
is to be ensure to use personal opinion and not bias by the o
by the participants due to their busy time.

o Contextual enquiry method is used to perform this task (by visiting participan
t's site to conduct several tasks).
-- During Contextual Enquiry
** logging sheet is prepared to prevent unpredictable situation during recording
** demographic questionnaire for profiling is prepared
Contextual Enquiry is a technique for examining and understanding [users] and th
eir [workplace, tasks, issues and preferences]. CE can be used to produce [user
needs analyses]. The results of a CE feed directly into the [design process]. (I
NFODESIGN.com.au)
# Design Process - Participatory Design (PD) will be used to enable collaborativ
e design for the SP Interface.

o SCENARIOS
- Short but linked and continuous scenario is generated during the conversation
## example on continuous conversation during observation ##
** eg. how do you usually communicate with your friends? > using messanger > whi
ch one do you use? > whatsapp > why whatsapp, not others? > the group has been c
reated by the admin in the whatsapp, not others, and it is also easy to identify
the caller id / phone number compared to other apps > what about making phone c
all through the messenger app? > using whatsapp is much clearer than others. > w
hy don't you use direct phone-call to make phone call (instaed of using free cal
l thru the messenger)? > oh, I use other number to perform that call. This SIM C
ard contains data only. No credit inside > which device do you use? > I use old
phone to make phone call and send sms (but very rare) > why > Phone call: I just
need the phone book. I have most of my old friends data here and I don't want t
o move that to the new device. So, as long as I can see the number on the screen
, I'm ok with it. No complaint. I don't need to do any other tasks using this ph
one.

o NOTE TAKING

- Each note is given numbers

- Data is entered using word processing program
- Tasks that have been performed will be written on card
- Mindmap will be generated to identify links and flow, including tasks categori
sation
- Affinity diagram will be used to group all related issues or comments or actio
n performed.
*o* CULTURAL PROBE
- Is about gathering information about people and their activities
- This allows user to do 'self-report'
*- particularly useful in early design process
- This will generally record comments and impression
- People likely respond to the attractive kits, therefore using good quality mat
erials will be worthwhile.
- Data analysis : using affinity diagramming
o INFORMATION GATHERED
- Information gathered will be recorded, analysed and documented in some fashion
.