NO: FRM-QMS-SOP003-7

FORM

Issue Date: November 16th, 2015

Version #
1.0

QA Surveillance Report
Issued By:
Quality Department, SNC-Lavalin

Date of Audit
November 17,
2015

Department:

Approved By:
KAPSARC Manager, Department

QUALITY AND PERFORMANCE

Auditor
Mark Angelo Santos

Page 2 of 2

Auditee/ Subcontractor
El-Seif (Janitorial Services)

Report Number
QA-15-001

Audit Details
Monthly
Quarterly
Annual
Audit
Audit
*As directed/requested by SNC-Lavalin PQM or by KAPSARC FM Audit

Rando
m*

Surveillance Period:

Instrument Calibration Details

Yes
Instrument Calibration Master List is available?

No

Instrument Description
Date of Purchased
Latest Calibration Date
Next Calibration
Remarks
N/A
N/A
N/A
N/A
No measuring instruments use

Report
Number
*Breakdow
n Job Card
Number
-85540

*Breakdow
n Job Card
Number 85535

Inspection Report Sampling Details (1/15 Inspection Report)

Report/Rec
Area
Service
Inspection Results
ord Date
Inspected
Inspected
October 22,
Apartment
Janitorial
- Area condition at time of
2015
3
Services
audit scored an average of
3/ Good
- No Comments for each
check point

October 22,
2015

Bahar
Garden

Janitorial
Services

Actions Taken

Inspection was
conducted to
check only the
tasks
performed in
the area.
- No additional
action taken
Checked for litters, paths & Inspection was
hardscapes; obtained an
conducted to
average score of 3 or
check only the
Good.
tasks
Fountain and Playground
performed in
Equipment are not included the area.
in the Checklist/Items to
- No additional
Page 1 of 4

NO: FRM-QMS-SOP003-7

FORM
QA Surveillance Report
Issued By:
Quality Department, SNC-Lavalin

Department:

QUALITY AND PERFORMANCE

*Breakdow
n Job Card
Number 85539

October 22,
2015

Apartment
2

Janitorial
Services

Issue Date: November 16th, 2015

Version #
1.0
Approved By:
KAPSARC Manager, Department

Check
No Comments for each
check point

Building condition at time

of audit scored an average
of 3/Good
No Comments for each
check point

Page 2 of 2

action taken

Inspection was
conducted to
check only the
tasks
performed in
the area.
- No additional
action taken

Comments/Re
marks:
The following were observed during the document inspection for Janitorial Services Quality Control
system:
- There is no Quality Control (Inspection) Plan available on site. ( Work orders for inspection are
generated by ESOM Help Desk.)
- There is no Standard Janitorial Checklist/ Audit Form (*Breakdown Job Cards are inspections specific
to the tasks completed).
- *Breakdown Job Card is use to inspect finished task.
The problem with the inspection using this form is only the assigned tasks are being
inspected which limit the scope of inspection. (i.e. Floor Mopping tasks was done, then the
inspection will focus on floor cleanliness, Interior/Exterior Finishes are overlooked)
Limited check points/items. Sometimes only 2 items included in the checklist (i.e. Litter and
Paths)
QA Surveillance Results
Report Number
Report/Record Date
Area Inspected
Service Inspected
Sample Verification Results
Remarks
*Breakdown Job Card Number -85540
October 22, 2015
Apartment 3
Page 2 of 4

FORM
QA Surveillance Report
Issued By:
Quality Department, SNC-Lavalin

Department:

QUALITY AND PERFORMANCE

NO: FRM-QMS-SOP003-7
Issue Date: November 16th, 2015
Version #
1.0
Approved By:
KAPSARC Manager, Department

Page 2 of 2

Janitorial Services
-

During the actual visit to the area, the washrooms in the library were never attended from 7am to
11am though the washrooms are clean
Generally the area is clean.

*Breakdown Job Card Number - 85535

October 22, 2015
Bahar Garden
Janitorial Services
-

The fountain in the area was not maintained for such a long time. Dirt are hard to remove.
Because it is not part of the inspection checklist (fountain), the area is overlooked every inspection.
Aside from the fountain, generally the area is clean.

*Breakdown Job Card Number - 85539

October 22, 2015
Apartment 2
Janitorial Services
-

The technical room, floor surface is not maintained as per our visit in the area.
Empty container still not removed from the area for along time.
Stains on floor are found on pathway (3rd floor) near the apartment rooms.
Exit and Stair area is not clean; litters (found several times during previous inspections) and dusty
floor are found in the area.
Apartment rooms are clean

Overall
Observation/Comments/Remark
s:
The current inspection used by ESOM is applicable for scheduled tasks inspection. Other aspect aside from
the tasks completed are not considered during inspection which limits the proper validation of service
quality in each area. Due to lack of proper Quality Control system requirements (Quality Control Plan- which
indicate the frequency of inspection and area to inspect + Standard Quality Control Checklist/Form which
indicate the standard to inspect on all area) chances are many areas and deficiencies will be overlooked.
Inspections may reflect partiality due to the inspector being part of the team performing the job.
Setting a proper Inspection Plan and creating Standard Form that will check for all standard required
regardless of the tasks completed on area being inspected will improve the service quality.
Overall Evaluation
Page 3 of 4

FORM
QA Surveillance Report
Issued By:
Quality Department, SNC-Lavalin

Department:

QUALITY AND PERFORMANCE

NO: FRM-QMS-SOP003-7
Issue Date: November 16th, 2015
Version #
1.0
Approved By:
KAPSARC Manager, Department

Page 2 of 2

Acceptable

Need rework/revision/OFI

(Opportunity for Improvement)

Non-Conformance

Mark Angelo Santos

Elias Mohammed

Signature of Auditor
Signature of Auditee

Page 4 of 4