TRIBHUVAN UNIVERSITY
MIS Report On
A CASE STUDY ON NCELL
Submitted By:
Mohit Rijal
Submitted To:
Baikuntha Sigdel
APPROVAL
I am very much glad to assign a small project for my students of NEPAL COMMERCE
CAMPUS, Tribhuvan University (TU) as part of the completion of their study of
Management Information System. I am positive on the side of their hard work for the
preparation of their project report.
Finally, I would like to provide my approval to the Mohit Rijal of 5 th semester section: B to
conduct their research on the topic IMPLEMENTATION OF INFORMATION
SYSTEM IN NCELL for the preparation of a better handbook.
(Baikuntha Sigdel)
Faculty Member, ITC
ACKNOWLEDGEMENT
While the design of this report, there are very inspiring people who are always sparkling in our
memory and we cannot remain idol to provide sincere thanks to them. Their time was really
precious and they devoted that for coming up with this report.
We would like to thank BBA program management committee of our college for providing
recommendation letter in order to have easy access for the collection of required information.
Course Facilitator Baikuntha Sigdel is our source of inspiration for the compilation this
handbook, he approved our proposal to present this report.
The publication of this report would not have been successful without the supports of our
colleagues; they guided us in many steps and coordinated with us to solve the problems.
At last but not the least, we would like to acknowledge the staffs of NCELL, who have been
precious one, for the placement of relevant information over here in this handbook.
ABSTRACT
The report prepared indicates the organization structure, level of management of a well known
private sector owned communication business in Nepal; Ncell. Along with that it depicts about
the communication process, databases used and overall IT infrastructure of this company. Its
CSR issues and its competitive efficiency in market. Ncell Pvt. Ltd. has been working in Nepal
since 2004 as the first private mobile operator in the country. It is committed to being the best
local mobile network for the people living in the country. It provides services of international
quality with a local touch. Most of its employees are Nepali and its services are designed to meet
the needs of the local society.
Ncell is part of TeliaSonera, a leading European telecommunication company since October
2008. TeliaSonera operates in over 20 markets with more than 460 million inhabitants, including
the Nordic and Baltic countries, the emerging markets of Eurasia and Spain. We have depicted
about its place in markets of Nepal. It occupies 48% of market share in Nepal. To know about it
in detail we can go through the project report. Ncell here in Nepal uses global matrix
organization structure; it has mixed its global division functions and market share to construct its
organization structure. Ncell consists of a team coming from different cultural backgrounds. It
highly values the knowledge and diversity of its employees.
Team work has always been an integral part of this organization and it is their people who make
their service an experience for its customers. The Ncell Company uses intranet, internet and
extranet overall. Internet is the collection of interconnections networks or internetwork and when
two or more networks are connected, they become internetwork. Internet is simply the network
of networks. The internet provides a synthesis of computing and communication capabilities that
adds value to every business art of life cycle for the Ncell Company.
Thank You,
ABBREVIATION
Table of Contents
CHAPTERS
PAGE NO
1. Introduction..
1-4
1.1Background...
1.2 A case study on Ncell..
1.3Objective of study.
1.4Methodology.
1.5Scope and limitation.
1.6Tools and techniques used
1
1-2
2-3
3-4
4
4
5-9
5-6
6-7
7-9
10-15
10
10-12
12-13
13-14
3.5Security Measures
14-15
16-18
16
16-17
17-18
18
19
5.2Social ethics..
19
5.3Moral Dimension..
19-21
6. Conclusion. ...
22
Bibliography. .
23
Appendix..
24
CHAPTER- 1
INTRODUCTION
1.1 Background
An organization is the pattern of relationship many interwoven simultaneous relationship through
which people, under the direction of managers pursue their common goals. These goals are the
products of the decision making processes.
While forming any type of organization the following are the major prerequisite part that should
be taken into consideration they are as follows:
Organization Structure
The organizational structure should be put in place at the start of an organization. It defines how
the company will function, what is expectation of employees and the chain of command. The
structure clarifies the areas of responsibility and the individuals that will work together. This
allows for effective communication, decision making and sharing helpful information within
departments.
Organizational Climate
A well-designed organizational structure can create a climate, or environment, that encourages
employees to be supportive, cooperative and hard working. It also contributes to job satisfaction.
Employee Motivation
By grouping people within their specific areas of expertise, it encourages teamwork and high
levels of performance.
Mobility
Providing an organizational structure gives employees the opportunity to see where they may be
able to advance, motivating them to work hard in an effort to be promoted.
and
easy-to-use
services
to
the
people
of
Nepal.
It is constantly working towards our goals of connecting everyone in Nepal through its Ncell
network, providing high quality, modern and cost effective services and creating value for its
customers and partners.
The Ncell brand brings it under the common brand image of the TeliaSonera companies.
Together, it challenges the limits of innovation, raises the standards of the telecommunication
services and makes the mobile market more competitive for the benefit of its customers. It
contributes to the development of the countrys economy and infrastructure, building best-inclass networks and bringing people in the remotest areas of Nepal within the reach of
communication.
Technical Analysis
1.
2.
3.
4.
5.
Managerial Analysis
1.4 Methodology
Research Design
It is the plan, structure and strategy of investigation to obtain answers to research questions and
to control variances.
The plan is overall scheme or program of the research. It includes an outline of what the
investigator will do from writing the hypotheses and their operational implications to the final
analysis of the data.
The structure is the outline, the scheme, the paradigm (model) of the operation of variables. It is
more specific than plan.
Strategy includes the methods to be used to gather and analyses. It is also more specific than the
plan.
The Basic Principles
1.
2.
3.
4.
Source of Data
Secondary Data
The secondary data are the data that have already been collected for a similar purpose. They may
be either published or unpublished. Published data may be available in the reports, books and
journals related to the subject matter of the investigation. Unpublished data may be retrieved
from agencies devoted to such similar works by making special requests to them.
Primary Data
Primary data are obtained by either (i) conducting informal interviews (ii) or administrating
Schedules or (iii) administering Mailed questionnaire or (iv) by using simulation or theoretical
models
1.5
The contain inside this report can be used as a reference by any of the students of any institutions
as a sample. This report is a case study on NCELL so; it can be put as a major part of developing
cases related to any organization. It disseminates an idea on how to develop a concrete case.
This report is the part of our study so any of the individual cannot highly rely over it because it
has been developed with certain constraints like: time schedule, economy, backup resources and
various other resources.
1.6
Questionnaires
The expression of research problems in the interrogative sentences are questions. They are
related to facts, figures, knowledge and opinions to be collected from the respondents.
CHAPTER-2
DATA PRESENTATION AND ANALYSIS
2.1 Organization Structure and Level of Management
Ncell here in Nepal uses global matrix organization structure; it has mixed its global division
functions and market share to construct its organization structure.
Chief
Executive
Global
Functional
Manager
Global
Functional
Manager
Global
Functional
Manager
Manager of
Project
Managers
Staf
Staf
Staf
Project
Manager
Staf
Staf
Staf
Project
Manager
Staf
Staf
Staf
Project
Manager
Top Level
Middle Level
Junior Level
Junior Level
The lower level staffs are concerned with day to day activities, they deal with handling customer
calls, customer information, distribution of sim cards, data cards, enquiring about the newly
launched packages.
Middle Level
Middle level employees are directed to work as per the goals of the organizations. They
supervise their subordinates and work as per the directions of their superiors. They are focused
towards making day to day plans for the better accomplishments of their job.
Top Level
Top level personnel held the high position in the organization. They are concentrated wit making
strategies and plans, coming with new innovations, developing organizational objectives. Top
level executives develop security issues which is the major Part of todays cyberspace.
New Packages
Customer
Confirm, Receipts
Payments
Problems
Database info
Experts
Advice
ITC
Partners
Customer Management
System
New Processes
Service
Salary
Report
Deposit Slip
Employe
es
Bank
1.0
Payments
Custom
er
Services
Registering
Employee
s
Information
Reg. user
2.0
Confirm
Administration
Advice
Experts
Salary
Req. Info
3.0
Records
Report
Issuing
Retrieve info
4.0
Problems
Deposit
Database info
Updating
New Processes
New Packages
Info
Updated Users
5.0
Feedback
ITC
Partners
Slip
Bank
Chapter-3
Analysis of Network Infrastructure
3.1 Types of communication network
Computers on a network will be able to communicate only if they are able to speak the same
language. The language by which the computers communicate over a network is called the
protocols. Protocols tell the computer how to send and receive data and what to do with the data
after they receive it.
In the process of our study in the company, we found different types of communication network
being used by the company like Local Area Network (LAN), Storage Area Network (SAN) and
Wide Area Network (WAN). However WAN was popularly used and also widely.
A Wide Area Network generally covers a large geographical area, required the crossing of public
right-of-ways and relies at least in part on circuits provided by a common carrier. Some of the
connections in a WAN rely on long distance communication media such as satellite links, long
distance fiber optic cable or specialized high speed telephone lines. WANs can be enormous;
spans over a large geographical area i.e. cover a country or a continent. The subnet in WAN
consists of two distinct functions i.e. transmission and switching. Transmission line move bits
between links, whereas the function of switching is to choose a proper outgoing line on which
data to be forwarded.
Business
Partners
Headquarters
The Internet
Customers
Remote Offices
1. More integrated supply chains through the use of online ordering, order tracking
and inventory management.
2. Shared news of product development exclusively with partner companies.
3. Improved business relationships with key trading partners because of the close
collaborative working that extranets support.
4. Reduced costs by making manual and technical documentation available online to
trading partners and customers.
Hub
Networks using a Star topology require a central point for the devices to connect. Originally this
device was called a concentrator since it consolidated the cable runs from all network devices.
The basic form of concentrator is the hub.
Switch
Switch is a networking device that resides on layer two of OSI reference model. It operates on
MAC address of the device and helps to split the network into small segments. It helps to share
the bandwidth to a large network to small network, to reduce the data collision by reducing the
network congestion. Switch provides a dedicated communicating line between two hosts which
are communicating with each other. Thats why the collision is reduced. Switch doesnt operate
on logical address so it wont route and forward the packet. The following is the typical figure of
a switch:
Router
Router is a device that performs the task of routing and forwarding and resides on the the third
layer of OSI reference model. When a router receives a packet, it first looks for the packet header
and calculates shortest path to its destination and forward it to the same route. It operates in the
logical address, not in MAC address. They are protocol dependent so mostly used in
connectionless networks and are much more sophisticated than switch and hub because they
store routing algorithm to calculate the shortest path. Routers can be used in networks having
different connection speed but both networks should work on same protocol. They are found in
two flavours: interior and exterior router. Following is the common figure of a router:
Network Topology is the physical layout of the network. This concept is the foundation for
understanding corporate networks and the technologies used to make them function.
There are basically two components to a network. Devices on the network that want to share
resources or information and the medium which allows the communication to occur. A Network
Topology is the physical layout of the computers, servers, and cables. You can add wireless to the
list
as
a
growing
popular
option
for
network
topology.
Your corporate network may be a combination of several of these topologies. You may have one
topology in your data center, a different in your offices, and a third in your conference rooms.
You need to be familiar with each of the topologies, their characteristics, and what they look like
drawn
out.
Despite the presence of several topologies, this company is highly dependent upon the hybrid
network topology. The topology which combines two or more than two topologies within it for
the communication network is regarded as the hybrid topology. In reality, network topologies
might combine characteristics from more than one of these standard patterns. This is usually
because a functioning network is really a combination of several smaller networks.
Firewall
The next best hardware defense you can have is a firewall. A firewall limits the exposure of your
internal network to the internet and will help mitigate unauthorized access to sensitive
information. From overseas hackers to domestic script kiddies, there are plenty of people who
would happily wreak havoc with your systems if they can gain access. A firewall keeps them out,
as well as providing useful services such as Virtual Private Networks (VPNs), which allow you
to access your internal network from outside the office.
(this would provide internet access to your guests or unauthorized wireless devices, without
allowing access to your servers or other internal network resources.)
Backup Solutions
A backup solution is an absolute necessity and if you dont have one in place, you should find
one immediately. Consider how much business you generate/work you and your employees do in
a day, then think about how much would be lost if your data and infrastructure were unavailable
for a week. In addition, if you your companys information is ever compromised, you will have a
restore point, making recovery much less painful. The varieties of backup solutions are vast
including cloud solutions; backing up to external hard drives, and even dedicated hardware
devices.
Software Maintenance and Patching
Major security vulnerability is unmaintained software. It is essential that you properly update all
software and hardware in your infrastructure, including users workstations. The patches that get
released often correct any recent issues or other vulnerabilities that programmers have amended
CHAPTER-4
DATABASE AND SOFTWARE RELATED ISSUES
4.1 How Database Is Managed?
The study of managing information and its allied components is referred to as information
resource management (IRM). It requires a broad perspective on information, its users, its impact
on the goals and mission of the organization. Various entities that influence and are influenced by
information such as people, policies, product, internal business, and external business entities
must collaborate for IRM to be effective.
Ncell have aligned with the world's leading IT companies, allowing it to pick and choose the
right solutions for each client's unique business challenges. Its consultants hold numerous
certifications in technologies that range from Open Source to best-of-breed hardware and
software. They are able to leverage its expertise and relationships to deliver the results that its
clients expect.
technology environments. Its wide spectrum of products and services produce reliable, secure
and scalable IT infrastructures that accelerate IT value and maximize ROI.
Information Management
Virtualization/Consolidation
Application Platform
Data Center
Storage
Managed IT Services
Open Source
Database Optimization
Migrations
Cloud Services
Patch Management
people who know how to do things right, have done it that way before, and provides a consistent
solution that delivers results in a timely fashion.
From up-front assessment through full implementation, its methodology includes:
Chapter-5
Social and Ethical Issues
5.1 Individual Ethics
There have been some attempts to regulate the collection and use of information about
individuals. There should be personal record systems whose existence is secret. Individuals have
right of access, inspection, review, and amendment to systems that contain information about
them. There must be no use of personal information for purpose other than those for which it was
gathered without prior consent. Mangers of systems are responsible and can be held accountable
and liable for the damage done by systems for their reliability and security. Governments have
the right to intervene in the information relationships among private parties. Many of us take our
privacy and freedom for granted. You should be aware of how the technology is changing and
challenging our basic assumptions about these issues. Video rental records are more protected
from misuse and prying than your medical records. Its a fact.
your actions in cyberspace. Every internet service provider has a usage policy even the so-called
anonymous emailers that hid your real identity.
Adopt a school
Ncell believes in its slogan 'Here for Nepal' and has been contributing in various fields of the
society. Out of them, education comes top in the priority. Hence we have been involving in
projects which help to increase the literacy rate and education of children. Education, we believe
is the basic need of a human. However due to the lack of budget and infrastructure, several
children from rural areas have been refrained from it. Ncell, from 2011 ventured to extend its
help in education under the program 'Adopt a school.' Ncell has joined hands with Save the
Children and adopted various schools of rural Nepal. The schools from underprivileged remote
districts lacking infrastructure and education materials were in our priority list and were
supported for the same.
CHAPTER-6
CONCLUSION
Ncell Pvt. Ltd. has been working in Nepal since 2004 as the first private mobile
operator in the country. It is committed to being the best local mobile network for the
people living in the country.
Ncell is part of TeliaSonera, a leading European telecommunication company since
October 2008.
The contain inside this report can be used as a reference by any of the students of any
institutions as a sample. This report is a case study on NCELL so; it can be put as a major
part of developing cases related to any organization.
Ncell here in Nepal uses global matrix organization structure; it has mixed its global
division functions and market share to construct its organization structure.
Ncell has 48 per cent market share of subscribers as of mid-August, against 45 per cent market
share of Nepal Telecom, this is possible for Ncell because of integration between these all levels.
Ncell consists of a team coming from different cultural backgrounds. It highly values the
knowledge and diversity of its employees.
The internet provides a synthesis of computing and communication capabilities that adds
value to every business art of life cycle for the Ncell Company.
Ncell have aligned with the world's leading IT companies, allowing it to pick and choose
the right solutions for each client's unique business challenges.
Ncell provides business-technology solutions that transform data into business insight,
making organization more agile, efficient and productive. They provide solutions through
a wealth of consulting, design and implementation expertise, with full support for new
and existing technology environments.
Ncell believes in its slogan 'Here for Nepal' and has been contributing in various fields of
the society.
Ncell has contributed for the self employment of women from underprivileged family.
This has helped them to uplift their financial status and control the girls trafficking
caused by poverty in some extent.
The Ncell team brings an extensive amount of expertise to every situation, which means
people who know how to do things right, have done it that way before, and provides a
consistent solution that delivers results in a timely fashion.
BIBLIOGRAPHY
Kenneth C. Laudon, Jane P. Laudon, Management Information System, Managing the Digital
Firm, Eight Edition, Pearson Education
Jha Janardan, Udupa H. Nagraja, Management Information System- Block I, reprint 2008,
Sikkim Manipal University
Sigdel Baikuntha. Sharma Dilli Prasad, Bastakoti Hiranya Prasad, Pokhrel Nawaraj, A Textbook
of Management Information System, Ocean Publication Pvt. Ltd.
Reports of Ncell Pvt. Ltd., Krishna Tower, New Baneshower, Kathmandu
APPENDIX
1. Will you provide a brief introduction about Ncell?
2. What is your organizations structure, and what are the levels of management of
this company?
3. What are the activities done at various levels of management?
4. What are the various processes used in the DFD of your one of the mostly used
system, i.e. customer management system?
5. Which internet network is widely used over here among LAN, MAN and WAN?
6. Will you tell us about the use of internet, intranet and extranet in your
organization?
7. Give us a brief description about the networking and internetworking devices
used in your organization?
8. Which network topology is used over here?
9. What are the various security measures used?
10. How database is managed here in this company?
11. What are the several tools and techniques used to manage database?
12. What are the several types of information used?
13. What are the competitive advantages gained by your organization?
14. What are the moral dimensions of Ncell?