018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

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Instructions for upgrading RW20 to firmware version 4.4

Prerequisites: Firmware version 4.3 installed on all RW20s
Note: If all of your RW20s are not currently on firmware version 4.3, please see other
instructions: 4.3 Firmware Upgrade instructions
These instructions are specific to updating via the RW20 web interface. Directions for updating
via the Admin Console are found on page 7:
Step 1: Determine the firmware version of each of your RW20 devices.
To locate the current firmware for your entire RW20 Group via web:
1. Find the IP address of one RW20 from the About button on the physical front panel of your device.
Scroll down to the bottom of the main web page and select, RoomWizard setup

2. Login. The default password will be either roomwizard or 79201 depending on when the
RoomWizard was purchased. Your Organization may have changed the password, so be sure to
check with your system administrator if the password has been updated.
3. Select Group.

4. Select Firmware.

5. See list of Groups firmware versions.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 2: Download the firmware and patches needed from the following hyperlink. Save to your
computer: 4.4_Firmware.cpio.gz
Step 3: Begin the Firmware update process.
Click on the Firmware link.

Step 4: Click Upgrade

Step 5: Select Upgrade from a CD-ROM or local file, then select Upgrade THIS Wizard
button.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 6: Browse to the file location where you saved the downloads in Step 2.
Step 7: then accept the license agreement to complete the upgrade process.

Step 8: Wait for the file to load; this process takes approximately 3-8 minutes depending on
your network. The RoomWizard web page will show as unavailable if refreshed until the unit
has completed the reboot cycle and is available again on the network. The physical unit on the
wall will display the Steelcase logo screen with a progress bar at the bottom until the reboot
cycle has completed.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 9: Click the Perform the Upgrade button.

The RW20 front panel will continue to show Available until you have passed the Confirm
Firmware Upgrade web page. After clicking on Perform the Upgrade button, this page will
remain for the next 5 minutes.

Step 10: Click Finish. This will start the firmware install to your RW20(s). During this time,
the unit will power down and become unavailable via web and at the front panel.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 11: NOTE: Do not disconnect your device when the system loading screen is showing
on the RW20. This is normal the first time the device reboots and will be displayed for 6
minutes.

IMPORTANT NOTES

The firmware is a large file that takes several minutes to process. Please be patient during
the upgrade as it can take up to 20 minutes to complete the process. Do not disconnect or
stop and restart the update process once it has begun, as it can render the device
unrecoverable. Once the update is complete, the RoomWizard will reboot on its own.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 12: After the first RoomWizard is updated successfully, the firmware can be pushed to
Groups of devices if the RoomWizards have been placed in Groups using the web admin pages.
Upgrade your RoomWizard Group using the same Steps 3 10 with the exception of Step 5,
you will select Upgrade ALL Wizards.

Step 13: Confirm the firmware updated successfully by following Step 1. You can also see the
firmware is updated through the About button on the physical front panel.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

-------------------------------------------------------------------------------------------------------------------------

Firmware Update Process Admin Console

The following instructions are specific to updating via the Admin Console. Directions for
updating via the RW20 web interface are found on page 1:
Download the latest Admin Console: Latest Admin Console
Step 1: Determine the firmware version of each of your RW20 devices.
To locate firmware version via the Admin Console:
1. Open Admin Console from All Programs.

2. Type your password, the default is roomwizard

3. Expand your Group and select a unit you want to see firmware version for.

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------4. One the right hand side, bottom, select Properties. Firmware version will be listed on the right side
of the console.

Step 2: Download the firmware and patches needed from the following hyperlink. Save to your
computer: 4.4_Firmware.cpio.gz
Step 3: Begin the Firmware update process. Right click on your unit, select Firmware, select
Upgrade Firmware

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 4: Select Upgrade firmware from local file. Use Root as User Login and set User
Password to ScRwPw01

Step 5: Browse to the file location where you saved the downloads in Step 2.
Step 6: Click OK

Steelcase Integrated Technologies

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 7: The display will show the device upgrade is in progress; when completed, a message is
displayed indicating the unit will reboot

Step 8: Device Reboots

Steelcase Integrated Technologies

10

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 9: NOTE: Do not disconnect your device when the system loading screen is showing on
the RW20. This is normal the first time the device reboots and will be displayed for 6 minutes.

IMPORTANT NOTES

The firmware is a large file that takes several minutes to process. Please be patient during
the upgrade as it can take up to 20 minutes to complete the process. Do not disconnect or
stop and restart the update process once it has begun, as it can render the device
unrecoverable. Once the update is complete, the RoomWizard will reboot on its own.

Step 10: After the first RoomWizard is updated successfully, the firmware can be pushed to
Groups of devices if the RoomWizards. Upgrade your RoomWizard Group using the Admin
Console by right clicking on your Group, selecting Firmware, then Upgrade Firmware.
Continue the upgrade by following steps 4-9.

Steelcase Integrated Technologies

11

018 RW Firmware Update Instructions

Created: 01-Nov-13

Approved by: DC, WW, BK

Next Review Date: 14-Jan-15

KB ID: 018
Last Revised: 14-July-14

------------------------------------------------------------------------------------------------------------------------Step 13: Confirm the firmware updated successfully by following Step 1. You can also see the
firmware is updated through the About button on the physical front panel.

For Tech Support: If you run into any issues during the firmware update process,
Steelcase Tech Support is available 24 hours a day, 5 days a week at 800-334-4922 or
techsupport@steelcase.com.

Steelcase Integrated Technologies

12