MGMT 340 Business Systems Analysis DeVry

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MGMT 340 Week 1 Course Project: Company Overview Package
MGMT 340 Week 1 Problems/Exercises
MGMT 340 Week 1 Quiz
MGMT 340 Week 2 Course Project: Planning and Selection SDLC Phase 1 Package
MGMT 340 Week 2 Cost Benefit Analysis Spreadsheet For NOVA
MGMT 340 Week 2 Problems/Exercises
MGMT 340 Week 2 Quiz
MGMT 340 Week 3 Course Project: Systems Analysis SDLC Phase 2 Package
MGMT 340 Week 3 Data Flow Diagram
MGMT 340 Week 3 Problems/Exercises
MGMT 340 Week 3 Quiz
MGMT 340 Week 4 Course Project: Systems Analysis SDLC Phase 2 Package
MGMT 340 Week 4 Problems/Exercises
MGMT 340 Week 4 Quiz
MGMT 340 Week 5 Course Project: Systems Design SDLC Phase 3 Package
MGMT 340 Week 5 Problems/Exercises
MGMT 340 Week 5 Quiz
MGMT 340 Week 6 Course Project: System Implem. & Operation SDLC Phase 4 Package
MGMT 340 Week 6 Problems/Exercises
MGMT 340 Week 6 Quiz
MGMT 340 Week 7 Course Project: System Implem. & Operation SDLC Phase 4 Package
MGMT 340 Week 7 Problems/Exercises
MGMT 340 Week 7 Quiz
MGMT 340 Week 8 Final Exam
Course Project (Petrie's Electronics)

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MGMT 340 Entire Course Guide Week 1 - 8
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MGMT 340 Full Course Project: Petrie's Electronics (Week 1 - 7)
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MGMT 340 Week 1 Project: Company Overview Package
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MGMT 340 Week 2 Project: Planning and Selection SDLC Phase 1 Package
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MGMT 340 Week 3 Project: Systems Analysis SDLC Phase 2 Package
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MGMT 340 Week 4 Project: Systems Analysis SDLC Phase 2 Package

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MGMT 340 Week 5 Project: Systems Design SDLC Phase 3 Package
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MGMT 340 Week 6 Project: System Implem. & Operation SDLC Phase 4
Package
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MGMT 340 Week 7 Project: System Implem. & Operation SDLC Phase 4
Package
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MGMT 340 All Homework Week 1 - 7
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MGMT 340 Week 1 Homework: Problems and Exercises

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Chapter 1__1. Why is it important to use systems analysis and design methodologies when
building a system? Why not just build the system in whatever way seems to be quick and easy?
What value is provided by using an engineering approach?
8. How might prototyping be used as part of the SDLC?
Chapter 2__3. In the section on choosing off-the-shelf software, eight criteria are proposed for
evaluating alternative packages. Suppose the choice is between alternative custom software
developers rather than prewritten packages. What criteria would be appropriate to select
and compare among competing bidders for custom development of an application? Define
each of these criteria.
4. How might the project team recommending an ERP design strategy justify its recommendation
as compared with other types of design strategies?

MGMT 340 Week 2 Homework: Problems and Exercises

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Chapter 3__ 2. What are some sources of risk in a systems analysis and design project, and how
does a project manager cope with risk during the stages of project management?
4. Suppose that you have been contracted by a jewelry store to manage a project to create a
new inventory tracking system. Describe your initial approach to the project. What should
your first activity be? What information would you need? To whom might you need to speak?
Chapter 4__ 1. The economic analysis carried out during project identification and selection is
rather superficial. Why is this? Consequently, what factors do you think tend to be most
important for a potential project to survive this first phase of the life cycle?
6. Assuming monetary benefits of an information system at $85,000 per year, one-time costs
of $75,000, recurring costs of $35,000 per year, a discount rate of 12 percent, and a five-year
time horizon, calculate the net present value of these costs and benefits of an information
system. Also calculate the overall return on investment of the project and then present a
break-even analysis. At what point does breakeven occur?

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MGMT 340 Week 3 Homework: Problems and Exercises

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Chapter 5__ Question 1 and 3

Chapter 6__ Q 8. Consider the DFD in Figure 6-20. (Page 180 of text). List three
errors (rule violations) on this DFD. (5 points)
Q 9. Consider the three DFDs in Figure 6-21 (Page 180 of text). List three errors
(rule violations) on these DFDs. (5 points)

MGMT 340 Week 4 Homework: Problems and Exercises

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Chapter 7__ 5. Consider the E-R diagram in Figure 7-20. Based on this E-R diagram, answer
the following questions:
a. How many EMPLOYEES can work on a project?
b. What is the degree of the Used_on relationship?
c. Do any associative entities appear in this diagram? If so, name them.
d. How else could the attribute Skill be modeled?
e. What attributes might be attached to the Works_on relationship?
f. Could TOOL be modeled as an associative entity? Why or why not?
16. The owner of two pizza parlors located in adjacent towns wants to computerize and integrate
sales transactions and inventory management within and between both stores. The point-ofsale component must be easy to use and flexible enough to accommodate a variety of
pricing strategies and coupons. The inventory management, which will be linked to the
point-of-sale component, must also be easy to use and fast. The systems at each store need
to be linked so that sales and inventory levels can be determined instantly for each store and for
both stores combined. The owner can allocate $40,000 for hardware and $20,000 for software
and must have the new system operational in three months. Training must be short and easy.
Briefly describe three alternative systems for this situation and explain how each would meet the
requirements and constraints. Are the requirements and constraints realistic? Why or why not?
17. Compare the alternative systems from Problem and Exercise 16 using the weighted approach
demonstrated in Figure 7-19. Which system would you recommend? Why? Was the approach
taken in this and Problem and Exercise 16 useful even for this relatively small system? Why or
why not?

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MGMT 340 Week 5 Homework: Problems and Exercises
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Chapter 8__ 3. Imagine the worst possible reports from a system. What is wrong with them?
List as many problems as you can. What are the consequences of such reports? What could go
wrong as a result? How does the prototyping process help guard against each problem?
4. Given the guidelines presented in this chapter, identify flaws in the design of the Report of
Employees shown below. What assumptions about users and tasks did you make in order to
assess this design? Redesign this report to correct these flaws.

MGMT 340 Week 6 Homework: Problems and Exercises

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Chapter 10__ 1. Consider the reasons implementations fail. For at least three of these reasons,
explain why this happens, if there is one (or more) type of implementation likely to minimize the
occurrence, and if there is one (or more) type of installation more likely to induce failure for this
reason
2. Two members of your project development team are disagreeing about the relative importance
of training and documentation. Sam strongly believes that training is far more important because
it will ensure the successful implementation of the information system and that the early usage is
a positive experience. Pat encounters that the user documentation is far more important because
its impact can help not only the current users, but also future users. Which do you think is right,
and why?
5. Due to advances in technology and widespread computer literacy, many organizations use elearning extensively to train employees. If you were managing a system implementation and had
to train on a limited budget, you may find yourself choosing between e-learning or conducting
face to face training with a subset of users who would then train their departments (called train
the trainers). Which would you choose and why?
6. Is it good or bad for corporations to rely on vendors for computing support? List arguments
both for and against reliance on vendors as part of your answer.

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MGMT 340 Week 7 Homework: Problems and Exercises
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Appendix A__ 1. The use-case diagram shown in Figure A-1 captures the Student billing
function but does not contain any function for accepting tuition payment from students.
Revise the diagram to capture this functionality. Also, express some common behavior among
two use cases in the revised diagram by using include relationships.
Appendix B__ 1. When should you use an Agile method, and when should you use an
engineering-based method for developing a system? Support your answer.

MGMT 340 All Quizzes Week 1 - 7

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MGMT 340 Week 1 : The Systems Development Environment Quiz

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1. Question : (TCO 1) The information system includes all of the following EXCEPT
2. Question : (TCO 1) The process of breaking the description of a system down into its smaller
components best defines
3. Question : (TCO 1) The extent to which a system or subsystem performs a single function
defines
4. Question : (TCO 1) A centralized database that contains all diagrams, forms and report
definitions, data structure, data definitions, process flows and logic, and definitions of other
organizational and system components best describes
5. Question : (TCO 3) In which SDLC phase will the analyst study the organization's current
procedures and the information systems used to perform tasks?
6. Question : (TCO 3) Priorities for systems and projects are deliverables for the
7. Question : (TCO 3) A systems development methodology created to radically decrease the
time needed to design and implement information systems best.....
8. Question : (TCO 3) The practice of turning over responsibility of some or all of an
organization's information systems applications and operations........
9. Question : (TCO 3) An organization should acquire software from in-house developers when
10. Question : (TCO 3) Reusing software can

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MGMT 340 Week 2 : Systems Planning and Selection Quiz
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1. Question : (TCO 2) Which of the following is NOT a project management phase?
2. Question : (TCO 2) Developing an understanding of the content and complexity of the
project is the purpose of
3. Question : (TCO 2) During which of the following project planning activities do you use the
information regarding tasks and resource availability to assign time estimates to each activity in
the work breakdown structure?
4. Question : (TCO 2) The third phase of the project management process in which the plans
created in the prior phases are put into action is
5. Question : (TCO 2) The final phase of the project management process that focuses on
bringing a project to an end is called
6. Question : (TCO 2) Slack time is equal to
7. Question : (TCO 2) A technique that uses optimistic, pessimistic, and realistic time to
calculate the expected time for a particular task best defines
8. Question : (TCO 2) Which of the following is one of the three primary activities associated
with identifying and selecting IS development projects?
9. Question : (TCO 2) The ratio of the net cash receipts of the project divided by the cash
outlays of the project, enabling trade-off analysis to be made between competing projects, is
often referred to as
10. Question : (TCO 2) A benefit derived from the creation of an information system that can be
measured in dollars and with certainty is a(n)

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MGMT 340 Week 3 : Determining System Requirements Quiz
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1. Question : (TCO 3) The impertinence characteristic of a good systems analyst is represented
by which of the following statements?
2. Question : (TCO 3) Techniques developed to keep the analysis effort minimal, yet still
effective include
3. Question : (TCO 3) Which of the following can be considered an advantage of open-ended
questions?
4. Question : (TCO 3) The analysis of documents can help you identify
5. Question : (TCO 3) Which of the following is a true statement regarding JAD?
6. Question : (TCO 4) Graphically representing the processes that capture, manipulate, store,
and distribute data between a system and its environment and among components within a
system refers to
7. Question : (TCO 4) The diagram that shows the scope of the system, indicating what
elements are inside and outside the system, is called a
8. Question : (TCO 4) Which of the following would be considered when diagramming?
9. Question : (TCO 4) An arrow on a data-flow diagram represents a(n)
10. Question : (TCO 4) On a data-flow diagram, a rectangle with rounded corners represents
a(n)

MGMT 340 Week 4 : Structuring Systems Requirements Quiz

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1. Question : (TCO 5) Conceptual data modeling is typically done in parallel with other
requirements analysis and structuring steps during
2. Question : (TCO 5) On an entity-relationship diagram, a rectangle represents a(n)
3. Question : (TCO 5) Vehicle identification number, color, weight, and horsepower best
exemplify
4. Question : (TCO 5) An attribute that can have more than one value for each entity instance is
referred to as
5. Question : (TCO 5) The number of entity types that participate in a relationship refers to
6. Question : (TCO 5) A simultaneous relationship among instances of three entity types is a
7. Question : (TCO 5) A relationship that the data modeler chooses to model as an entity type
best defines
8. Question : (TCO 6) During which of the following steps will you bring the current phase to a
close, prepare a report and presentation to management concerning continuation of the project,
and get ready to move the project into design?
9. Question : (TCO 6) Which of the following is a true statement regarding midrange
alternatives?
10. Question : (TCO 6) A good number of alternatives to generate is

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MGMT 340 Week 5 : Systems Design Quiz
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1. Question : (TCO 7) Which of the following is an example of a form?
2. Question : (TCO 7) Which of the following is an example of a report?
3. Question : (TCO 7) When designing a form or report, which of the following is a
fundamental question?
4. Question : (TCO 7) Commonly used methods for highlighting include
5. Question : (TCO 7) Which of the following is a guideline for displaying text?
6. Question : (TCO 7) Reversing the sequence of one or more characters in a field is called
7. Question : (TCO 7) The sequence of interaction between a user and a system best describes
a(n)
8. Question : (TCO 7) Which of the following is NOT a true statement regarding a relation?
9. Question : (TCO 7) The process of converting complex data structures into simple, stable
data structures is referred to as
10. Question : (TCO 7) A foreign key in a relation that references the primary key values of that
same relation is referred to as a

MGMT 340 Week 6 : Implementation Plan Quiz

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1. Question : (TCO 9) The deliverables from the coding, testing, and installation processes
include
2. Question : (TCO 9) A testing technique in which the program code is sequentially executed
manually by the reviewer is referred to as
3. Question : (TCO 9) The purpose of acceptance testing is to
4. Question : (TCO 9) The organizational process of changing over from the current information
system to a new one best defines
5. Question : (TCO 9) Which of the following is a type of system documentation?
6. Question : (TCO 9) A component of a software package or application in which training and
educational information is embedded best defines
7. Question : (TCO 9) Changes made to a system to evolve its functionality to changing
business needs or technologies is referred to as
8. Question : (TCO 9) Which of the following influences most of the costs associated with
maintaining a system?

9. Question : (TCO 9) An overall test plan is developed during

10. Question : (TCO 9) The bringing together of all the programs that comprise a system for
testing describes

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MGMT 340 Week 7 : Alternative Analysis & Design Methodologies Quiz
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1. Question : (TCO 8) Benefits of the object-oriented modeling approach include
2. Question : (TCO 8) Referencing use-case modeling, an external entity that interacts with the
system best defines
3. Question : (TCO 8) On an use-case diagram, an actor can represent
4. Question : (TCO 8) An entity that has a well-defined role in the application domain and has
state, behavior, and identity defines
5. Question : (TCO 8) A type of message in which the caller has to wait for the receiving object
to finish executing the called operation before it can resume execution itself is a(n)
6. Question : (TCO 8) Which of the following is the systems development era marked by a lack
of documentation and development tools and by a high degree of dependence on the developer
for the continued ongoing operation of the system he or she had created?
7. Question : (TCO 8) The key principles of the Agile Methodologies include
8. Question : (TCO 8) The Agile Software Development anarchists value
9. Question : (TCO 8) Which of the following is a critical factor for distinguishing agile and
traditional approaches to systems development?
10. Question : (TCO 8) Which of the following is an eXtreme Programming advantage?

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MGMT 340 Week 8 Final Exam
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Page 1__1. (TCO 1) When developing information systems, an organization could use:
2. (TCO 1) The practice of turning over responsibility of some or all of an organizations
information systems applications and operations to an outside..........:
3. (TCO 2) Identifying, assessing, and managing the risks and day-to-day changes that occur
during a project best defines which of the following project........?
4. (TCO 2) Which of the following is NOT a project management phase?
5. (TCO 2) Which of the following would be classified as an intangible cost?
6. (TCO 2) The primary deliverable from the project identification and selection phase is:
7. (TCO 3) The term that refers to systems development projects bogged down in an abundance
of analysis work is:
8. (TCO 3) Good interview guidelines consist of:
9. (TCO 3) The search for, and implementation of, radical change in business processes to
achieve breakthrough improvements in products and services.......:
10. (TCO 3) The purpose of requirements structuring is to:
11. (TCO 4) The diagram that shows the scope of the system, indicating what elements are
inside and outside the system, is called a:
12. (TCO 5) The number of instances of entity B that can (or must) be associated with each
instance of entity A refers to:
13. (TCO 6) Shaping alternative system design strategies involves:
14. (TCO 7) Which of the following are general guidelines for displaying tables and lists?
15. (TCO 7) Which of the following is a guideline for displaying text?
16. (TCO 7) Reversing the sequence of one or more characters in a field is called:
17. (TCO 8) A notation that allows the modeler to specify, visualize, and construct the artifacts
of software systems, as well as business models, best defines:

18. (TCO 8) Benefits of the object-oriented modeling approach include:

19. (TCO 9) System documentation that is part of the program source code or is generated at
compile time best defines:
20. (TCO 9) User testing of a completed information system using simulated data refers to:
Page 2__1. (TCO 1) Describe the role of a systems analyst.
2. (TCO 2) Discuss the six major categories of feasibility.
3. (TCO 3) Identify and describe the traditional methods for determining requirements.
4. (TCO 4) What is gap analysis? Why is gap analysis useful?
5. (TCO 5) Contrast data modeling to process modeling and logic modeling.
6. (TCO 6) Suppose that an analysis team did not generate alternative design strategies for
consideration by a project steering committee or client. What might the consequences be of
having only one design strategy? What might happen during the oral presentation of project
progress if only one design strategy is offered?
7. (TCO 7) Describe the three-step process for designing dialogues.
8. (TCO 8) What is meant by Agile Methodologies? Identify the three key principles that the
Agile Methodologies share.
9. (TCO 9) Describe four types of installation.
11. (TCO 9) Describe four types of maintenance.

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