Solution Bizhub Pro c5500

SSD SUPPORT SOLUTIONS
bizhub PRO C5500 - ALL ACTIVE SOLUTIONS

March 2010
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
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This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
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DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.
Downloaded from www.Manualslib.com manuals search engine
bizhub PRO C5500

Solution ID
Breakage, damage, malformed, removed part
TAUS0900120EN*
Solution Usage
Description
C-2220 (C2220) error code.
Solution
CAUSE: Transfer belt coupler has broken off. Transfer belt drive motor (M18) spins true in I/O mode 41-14. Transfer belt and secondary transfer roller turn
OK manually.
SOLUTION: Replace transfer driving roller assembly (p/n A03U R733 00).Also, replace intermediate transfer assembly (p/n A03U R7A1 00) if needed.
Note : See attached document for parts reference. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808324EN*
Solution Usage
Description
FD-501, is the folding/conveyance section available as a complete assembly?
Solution
The folding/conveyance section is not available as a complete assembly.
SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010
2
bizhub PRO C5500

Solution ID
Controller - no or slow print, scan failure, garbled data, lockup
TAUS0900085EN*
Solution Usage
10
Description
Unable to scan to E-mail using a Microsoft Exchange Server 2007.
Solution
CAUSE:The Microsoft Exchange Server is not set up correctly.
SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft Exchange Server 2007. To viewthe PDF, you may need to download
a free copy of Adobe Reader.
CAUTION : The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only
for use by an experienced Microsoft Exchange 2007 Administrator, as failure to follow these instructions in any way may have a detrimental effect on E-mail
flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at
Konica Minolta and several customer environments.
SPECIAL NOTE : Solution contribution byIan Lynch/Mark D'Attilio, Production Print/SSD and Jim DiSarro/Jim Behrends, Workgroup/SSD
Solution ID
TAUS0656888EN*
Solution Usage
Description
When printing a calibration page from ColorWise Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller that
indicates the job was sent.
Solution
PROBABLE CAUSES:
1. There is a mismatch between the default paper media settings on the IC-303 and the paper drawer settings on the engine.
The IC-303 ships with default paper settings of Plain, White, 64-74. If the paper drawer of theengine is not set to these same settings, the job will not print
until the drawer is configured to match these settings. There will not be an indication on the IC-303 panel and the job will also not show up in the job list on the
engine. The only place that the problem can be observed from is Command WorkStation.
To have all jobs print, based on the drawer settings by default, enter the IC-303 "Launch Configure" through a web browser and edit the PS settings for paper
type "PDL => PS". Paper weight should be set to "Printers Default".
Note :When printing an IC-303configuration page, the paper weight will show as "0" for this setting.
2. Incorrect DipSW setting.
Verify that DipSW 24-2 is set to "0".
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Ed Bellone, Production Print/SSD
Solution ID
TAUS0700089EN*
Solution Usage
Description
The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.
Solution
CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500.
SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the
controller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited number
of peripherals that are only available on the "Entry" system.
Notes :
1.Please see attached configuration sheets for the applicable model.
2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0702624EN*
Solution Usage
Description
Unable to insert simplex tabs into duplex print job using the IC-408 controller.
Solution
March 2010
3
bizhub PRO C5500
CAUSE: Alimitationwith theIC-408 system code version 1.0system code.

SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue.
In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion.
Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation,verify that it is version 4.5.1.20 or above.
The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS1000160EN*
Solution Usage
Description
When printing multiple print jobs, jobs will back up in the machines queue causing the machine to print slow or lock up.
Solution
When the machine is printing multiple print jobs, the machine will cycle between print jobs. This causes the machine to slow down and if the queue fills up
enough, it could lock up the machine.
The reason the machine cycles between print jobs is because the machine is checking which printer language (PCL or PS) the next print job is using. To stop
this from happening, you have to tell the machine which PDL to use.To accomplish this, please perform the following:
1. Utility
2. User Settings
3. Printer Settings
4. Basic Settings
5. PDL Settings
6. Choose PS or PCL, depending on what driver is being used.
For the Bizhub 200/250/350/222/282/362 follow these steps.
1. Utility
2. Printer Settings
3. PDL Set
Note: All computers that are printing to this machine will have to use the same printerlanguage as what the machine has defaulted to (PCL or PS).
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID
TAUS1000343EN*
Solution Usage
Description
Main body is locking up after performing any scanning functions.
E-mail
FTP
SMB
Solution
CAUSE:It has been determined thatthe IC-408 Fiery patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery auto
update.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date.
Note : IC-303 & IC-305 are not affected by this.
SOLUTION:Print a Fiery configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery system software needs to be
reloaded.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID
TAUS0657282EN*
Solution Usage
Description
March 2010
4
bizhub PRO C5500
Printing appears to be very slow and the controller has high disk and CPU activity.
Solution
CAUSE: Secure Eraseis enabled.
SOLUTION: Secure Erase is enabled insetup under Server => Jobs. If enabled, it will securely erase all print jobs by rewriting over the data 3 times. This
requires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller.
Secure Erase is required in government or other environments that handle sensitive orconfidential material.
Solution ID
TAUS0657640EN*
Solution Usage
Solution Usage
Description
Unable to scan to E-Mail.
Solution
CAUSE: E-Mail function is prohibited.
SOLUTION: To enable E-Mail, perform the following:
1. Select Utility\Counter.
2. Select Machine Admin. Setting.
3. Select System Setting.
4. Select Operation Prohibit Set.
5. Select Scanner Prohibit Setting.
6. Select Permission next to the E-Mail tab.
7. Exit the Administrator mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Solution ID
TAUS0800497EN*
Description
Communication is lost between the MFP and controller when navigating through the controller Job list from the bizhub PRO C6500/C5500 LCD operation
panel. The controller button on theLCD will become "grayed out" andthe controller must berestarted.
Solution
CAUSE: A bug with the IC-408 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List
(Held and Printed jobs) from the MFP's LCD panel.
SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access
the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Notes :
1. This patch is specific to IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-408 at
system code version 1.1 prior to installing this patch.
2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0802443EN*
Solution Usage
Description
Unable to print. A Please Confirm Authentication Setting of Administrator Setting or Controller error message is displayed on the operation panel.
Solution
CAUSE: Allow printing from is set to Authorized Users on the Fiery.
SOLUTION: Set Allow printing from to All Users. To set Allow printing from to All Users perform the following:
1. Browse into the Fiery.
2. Launch Fiery configure.
3. Check the Allow users to print without authentication check box.
4. Reboot the Fiery for the setting to take effect.
March 2010
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bizhub PRO C5500

Solution ID
TAUS0656890EN*
Solution Usage
Description
When installing system code on an IC-303, the controller is booted from the system DVD, but nothing appears to install and the front LCD panel just displays
the Fiery logo.
Solution
CAUSE: The FACI option is enabled on the IC-303.
SOLUTION: If the FACI option is enable on the IC-303, it is assumed that a monitor, keyboard and mouse is also connected. The FACI option disables the
front panel messages that would normally be displayed as part of setup and displays them on the external monitor. The monitor, keyboard and mouse are
required items to install and reinstall system code on a FACI-enabled IC-303. Without these items being attached, no response can be made to the
installation program.
Solution ID
TAUS0800376EN*
Solution Usage
Description
The 1-V80PE patch does not work properly for the Fiery IC-408 v1.0a.Itdoes not show up on the Fiery Configuration Page and does not allow any
additional patches to be installed.
Solution
CAUSE: Updated patch required.
SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify between
old and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of the
good patch is 1.51MB ( 1,590,397 bytes ).
Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the
bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between
patches.
Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the rest
are from performing the system updates.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0801532EN*
Solution Usage
Description
"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.
Solution
CAUSE: Special firmware required.
SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest version
firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS0807939EN*
Solution Usage
Solution Usage
Description
Controller is greyed out and unavailable; printer is not printing.
Solution
CAUSE: Communication was lost.
SOLUTION: Reboot the Fiery controller and the printer.
SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0701857EN*
March 2010
6
bizhub PRO C5500
Description
Unable to scan; Scan button is "grayed out".
Solution
CAUSE: Scanner function is prohibited.
SOLUTION: To enable, perform the following:
2. Select [03] Machine Admin. Setting.
3. Select [01] System Setting.
4. Select [04] Operation Prohibit Set.
5. Select [03] Scanner Prohibit Setting.
6. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue Permission or
Prohibit Manual Input Permission or Prohibit.
7. Click OK.
Note : Permission = Allow and Prohibit = Not Allow.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0703621EN*
Solution Usage
Solution Usage
Description
The client could not connect to remote computermessage and unable to connect to the Fiery using the Remote Desktop connection.
Solution
CAUSE: Remote Desktop is disabled at the Fiery.
SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following:
1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel.
2. Enter thecontroller password (the default password is Fiery.1 ).
3. Select Setup.
4.Select Server Set Up.
5. Select Enable for Remote Desktop.
6. Select Back.
7. Select OK.
8. Select Apply.
9.Reboot.
Solution ID
TAUS0900453EN*
Description
Scan address will not clear after the scan is complete.
Solution
CAUSE: Incorrect DipSW setting (DipSW 15-6 = 0).
SOLUTION: To change the dipswitch setting:
1. Enter Service mode.
2.Select System Setting.
3.Select Software DS Setting.
4.Set DipSW 15-6 = 1 (ON).
5.Exit Service mode.
Solution ID
TAUS0656889EN*
Solution Usage
Description
When installing a new IC-303, nothing can be setup from the front panel of the controller. Howis the controller configured?
March 2010
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bizhub PRO C5500
Solution
The IC-303 is configured using 2 different methods.
1. After the controller has initialized completely and is connected to the MFP, a controller button will be available under the Machine settings on theMFP LCD
panel. This button will allow basic funtions to be configured under setup. Server Name, system Date/Time, TCP/IP settings, Ethernet speed, enabling Remote
Desktop and Enabling web services are the basic functions that can be configured.
Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web-based configure utility.
2. After a TCP/IP address has been configured and Web services are enabled, launch configure from a Web browser and configure the remaining settings on
the IC-303.
Solution ID
TAUS0657643EN*
Solution Usage
Description
Unable to scan to FTP.
Solution
CAUSE: FTP function is prohibited.
SOLUTION: To enable FTP, perform the following:
6. Select Permission next to the FTP tab.
Note : Make sure that FTP is enabled on the Fiery controller.
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0800364EN*
Solution Usage
Description
Unable to print a configuration page and the machine prompts for 64gms to 74gms paper weight yet the tray is set for the proper paper weight. This problem
also occurswhen printing.
Solution
CAUSE: The firmware on the machine is corrupt or the system code on the IC-408 is corrupt.
SOLUTION: Upgrade the firmware on the machine to at least version 12 and the IC-408 system code to version 1.0a. The latest version firmware or system
software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download
MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0801668EN*
Solution Usage
Description
After updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.
Solution
CAUSE:Correct PPD has not been loaded in Adobe PageMaker or PPD has not been assigned to printer in PageMaker print dialog box.
SOLUTION:To correct this:
1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder.
2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder.
3.Reboot the system then open PageMaker file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENT
button available.
4.Select DOCUMENTand change the PPD to Fiery X3ETY2 65_55C-KM.
5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer.
Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD to
that printer so the PPD does not have to be selected everytime.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808310EN*
Solution Usage
March 2010
8
bizhub PRO C5500
Description
Quick Cal/Color Cal option is not shown. Only one calibration type is listed.
Solution
CAUSE: Desired calibration device is not set.
SOLUTION: From CREO interface select File=> Preferences=> Calibration Device=> Select Desired Calibration type. Off-the-glass = Color Cal
Device Tool = Densitometer.
Solution ID
TAUS0902121EN*
Solution Usage
Description
Cannot print when using 64-bit Microsoft Windows Vista and IC-303 running firmware version 1.01.
Solution
CAUSE: Microsoft Windows Vista driver incompatibility with older Fiery system software.
SOLUTION: Update Fiery system software to version 2.0 or above. The latest version firmware or system software is available via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Rabindranauth Ramkumar, KMBS/Tampa, FL
Solution ID
TAUS0902138EN*
Solution Usage
Description
"Can't use this function in the current authentication mode" message when you try to log in through the engine NIC via a web browser and enter Machine
Manager Setting => Account Track Setting.
Solution
CAUSE: Account Authentication or Account Name Input is turned OFF on the engine. (Account Track and User Authentication)
SOLUTION: Turn ON Account Authentication or Account Name Input. (There is no need to Turn the engine OFF when this feature is enabled)
Note : Please see attachment for message. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0902160EN*
Solution Usage
Description
Print jobs failing to process when selecting 8.5x11R size paper with image quality set to High. Job prints normally when 8.5x11 paper is selected.
Solution
CAUSE: Print controller version 2.0 software bug.
SOLUTION: Load the version 2.0 Service Pack 1 (SP1) using the installation procedure in the attached Release Notes. To viewthe PDF, Adobe Reader
must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Note : Service Pack 1 (SP1) is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1000116EN*
Solution Usage
Description
Fiery IC-305displays "check copier power and cable connections" on the LCD panel.
Solution
CAUSE:The Fiery interface card has become dislodged fromthe PCIslot.
March 2010
9
bizhub PRO C5500
SOLUTION:Power off the Fiery IC-305 and reseat the interface board.Power on the controller.
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
March 2010
10
bizhub PRO C5500

Solution ID
Dirty image - Spots, banding, streaks, smudged or background
TAUS0801219EN*
Solution Usage
201
Description
Streaks and/or lines on copies, possibly accompanied by an abnormalnoise.
Solution
CAUSE: Drum cleaning blade has "flipped".
SOLUTION: Depending upon the installed Drum Unit there are different recommendations:
If using a DU-102 Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO
C500. The 8050/bizhub PRO C500 cleaning blade should be trimmed on the corners before installation.
If using a DU-102B Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO
C500. The 8050/bizhub PRO C500 cleaning blade should NOT be trimmed on the corners before installation.
If using the new Green Dot Drum Unit no modifications are required.
Please see the attached documents and Bulletin Number 6833for instructions.To view a PDF, Adobe Reader must be installed. Adobe Reader can be
downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS/BSE
Solution ID
TAUS0701189EN*
Solution Usage
97
Description
Toner is adhering to the drum surface.It can be cleaned off, but returns a short time later.
Solution
CAUSE: It appears as though there may be an issue with the coating on the drums which seems to be most sensitive when replaced in the black drum
section. The other 3 colors, Magenta, Cyan and Yellow do not seem to be affected as much by this change to the drum surface.
SOLUTION: If you are experiencing marks on the drum please order a replacement 102C drum (p/n A0400Y4)
Note : Should Magenta, Cyan or Yellow drum unit fail, please follow the same procedure listed above for replacement.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD and Rich Raynor/Clinton Marquardt, ESS
Solution ID
TAUS0702133EN*
Solution Usage
17
Solution Usage
15
Description
Banding in half tones in the lead-to-trail direction on all copies, prints and test charts.
Solution
CAUSE: Changing machine conditions.
SOLUTION: Adjust AC Dev Bias in the negative direction for the affected color(s). To adjust AC dev bias, perform the following:
2. Select [PROCESS ADJUSTMENT].
3. Select [PROCESS FINE ADJUSTMENT].
4. Select [DEVELOP AC BIAS FINE ADJ].
5. Set the affected color(s) to the desired setting. The range is +5 to -5. The default setting is 0.
6. Exit Service mode. Automatic Gamma will automatically run when the Service mode is exited.
SPECIAL NOTE : Solution contribution by Freddie Burnham/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0703731EN*
Description
Dark bandin the main scan (front-to-rear) direction at the lead edge.
Solution
CAUSE: Incorrect separation setting.
Note : Please refer to attached sample of dark band. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
SOLUTION: Adjust theDC separationsetting:
1. Set Dip-SW 1-0 to 1.
2. Select Paper setting => Change => Process Adj. => Separation DC (Front) and (Back).
March 2010
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bizhub PRO C5500
3. Change the Separation DC settings from -20 to -30.

4. Please check the dark band level.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0614442EN*
Solution Usage
Description
Double image when copying or printing and the machine is misting one or more toners from the drum area.
Solution
CAUSE: Rear locking screws for the drum cleaner blade were not removed during machine setup or drum unit replacement of one or more units.
SOLUTION: Ensure that the front and rear locking screws for the drum cleaner blade are removed during machine setup.
SPECIAL NOTE : Solution contribution by Jim Behrends and David Aekus, Production Print/SSD
Solution ID
TAUS0900371EN*
Solution Usage
Description
Banding from front-to-rear (in many cases, mostly cyan). The banding (lines/vertical bands) may also be considered as being in the main scan direction.
Solution
CAUSE: Scratched(worn) drum(s), failingcoronasand/orover-charged developer. A PM is required.
SOLUTION: Perform a 100K PM and 200K PM. Replace all drums and developers. Replace the Charging Corona Assembly.
The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY.
Item numbers for 200K PM kits are as follows:
Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums)
Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each)
Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums.
The PM schedule for the bizhub PRO C6500 is every 200K and the PM schedule for the bizhub PRO C5500 is every 150K.
Note : Please see the attached sample of the banding andattachments concerning PM Kit contents.
To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
To view theExcel document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at
the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
Solution ID
TAUS0802307EN*
Solution Usage
Description
Intermittent cyan, magenta, yellow or black streaks from front-to-rear.
Solution
CAUSE: Possible loose HDD ribbon cable on the HD-506 assembly.
SOLUTION: Check and reseat all the ribbon cables on the hard drives of the HD-506 assembly which mounts on the Memory Control Board Assembly (p/n
A03U H040 13).
Solution ID
TAUS0902440EN*
Solution Usage
Description
Random lines appear at the edges of scanned documents.
Solution
CAUSE:IC-304/Plus system code needs to be updated.
March 2010
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bizhub PRO C5500
SOLUTION:Update the system code to 2.1 and install the "Scan Lines" patch.
NOTE:
The system code and patchare available for download via the Konica Minolta Download Selector:
1. Login in via www.mykonicaminolta.com .
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
6. Select a Product Group and then a Product (model). A File Type and OS are optional selections.
7. Click on ? Show.
8. All product-related downloads are listed with the most current at the top of each category.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS0657540EN*
Solution Usage
Description
Streaking on copies and prints.
Solution
PROBABLE CAUSES:
1. Fixing paper exit roller pressure is too high.
The bizhub PRO C6500 series has added a customer adjustment lever to the fuser exit plate to release pressure on the exit rollers, allowing the print to cool
with less pressure on the image.Slide the lever to the front to remove the pressure and to the rear for small size copies or prints.
2. Worn Lower roller ball bearings and insulating sleeves arecausing fuser to run slow.
Replace Lower roller bearings (p/n 26NA 5371 2) and insulating sleeves (p/n A03U 7227 00).
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD and Case Bratten, KMBS/Minneapolis, MN
Solution ID
TAUS0701789EN*
Solution Usage
Description
Streaks on copies/prints with mixed colors.
Solution
CAUSE:Worn/damagedfirst transfer rollers.
SOLUTION: To help isolate if it is a failed transfer roller, run halftones of 2 mixed colors at different densities levels (40%, 80%, 100%), and alternate the
colors until the problem has been isolated.
Confirm theproblem transfer roller(s) by swappingwith each other. Replace thetransfer roller as necessary (p/n A03U500400).
Note :Please refer to the attached Troubleshooting Guidefor additional information on copy quality issues. To viewthe PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS0802191EN*
Solution Usage
Description
Identifying a repeated mark on copies/prints.
Solution
Failed or "dirty" mechanical part which may needcleaning or replacing.
Approximately 251mm pitch: Damageto the fusing belt
Approximately 188mm pitch: Damageto the drum surface
Approximately 95mm pitch: Soiled second transfer roller
Approximately 94mm pitch: Developer conveyance failure
Note : As a reference, the inch conversion is:
251mm = 9.88 inches
188 mm = 7.40 inches
95mm = 3.74 inches
94 mm = 3.70 inches
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch/Greg Lantowski, Production Print/SSD
March 2010
13
bizhub PRO C5500

Solution ID
TAUS0901899EN*
Solution Usage
Description
White spots with tailing.
Solution
CAUSE: The transfer belt separation claw is contacting the transfer belt due to a worn actuator pin on the separation claw assembly.
SOLUTION: Replace the separation claw assembly (p/n 65AA -284 0). Review the attached samples for more detail on symptom and worn part.
SPECIAL NOTE : Solution provided by John Day, Network Imaging Integrator, Hughes-Calihan Konica Minolta, Inc.
Solution ID
TAUS0901055EN*
Solution Usage
Description
Front-to-rear lines, very close together, on one color.
Solution
CAUSE: The plate that the developing unit slides onto has become loose and it is rubbing on the drum.
SOLUTION: Tighten\repair the plate that the developing unit slides onto. Replace the drum if damaged.
Solution ID
TAUS0800268EN*
Solution Usage
Description
Scuff marks on trail edge of copies.
Solution
CAUSE:Paper isbrushing the upper fuser guide.
SOLUTION:Check lowerfuser roll insulating sleeves.If they are worn or broken the lower roller will not function as designed.The sleeves must be replaced
(p/n A03U 7227 00).
Solution ID
TAUS0902627EN*
Solution Usage
Description
Lines in sub scan (lead-to-trail) direction.
Solution
CAUSE:Worn lower fuser roll bearings and sleeves which causepaper to curl upward in the fuserentrance and contact the guide.
SOLUTION: Replace the bearings (p/n 26NA 5371 2) and i nsulating sleeves (p/n A03U 7227 00).
SPECIAL NOTE : Solution contribution by Case Bratten, KMBS/Minneapolis
March 2010
14
bizhub PRO C5500

Solution ID
Other image quality failure
TAUS0800272EN*
Solution Usage
Description
Copy quality defects; CQ issues. How to change the Speed Down, 2nd Transfer Pressure or the CPM Down.
Solution
To change the Speed Down, 2nd Transfer Pressure or the CPM Down, perform the following:
1. Touch the Paper Setting on the control panel.
2.Touch the CHANGE setting.
3.Select the Process Adj. button.
4.Press NEXT two times. This shouldgo to the screenfor Speed Down, 2nd Trans Pressure and the CPM Down. Try setting these adjustments for CQ
defects.
CAUTION : Adjustment of the 2nd Trans Offset, Separation AC and Separation DC may be needed when Speed Down is set to On.
Solution ID
TAUS0802406EN*
Solution Usage
Description
Error when performing the Scanner Smooth Tone Adjustment.
Solution
CAUSE:This adjustment is not available in the field.
SOLUTION: This adjustment is only used in manufacturing for initial set-up. If any parts in the scanner section are replaced and the copy quality is not
acceptable, performAdj. Data Reset. This will set the default data to a factory average.No further adjustment will be needed.
March 2010
15
bizhub PRO C5500

Solution ID
Image blank or solid color
TAUS0700023EN*
Solution Usage
61
Description
Indentations are being seen on 12x18 or 13x19 paper at the 11-inch mark after running mostly 8.5x11 paper.
Solution
CAUSE:These marks are caused by wear on the fuser belt. It occurs when most of the paper printed is 11" followed by changing to larger paper.
SOLUTION: A conversion kit is available to enable customers in production print environments to exchange the fusing unit without the need for a technician.
This kit will allow the fusing unit to be removed by the end user and swapped with another.Please see attached Bulletin Number 6756 for additional details. To
viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
IMPORTANT :
The only version of the CRU waiver form which is acceptable is the one which is attached to the bulletin. The technician should order the fuser kit and then
work with the customer to have the waiver form filled out. The order number should be included in the appropriate space on the waiver form. The completed
form should then be attached to the ticket. The ticket should then be transferred to ESS who will coordinate the release of the kit with the Parts department.
No fusing unit modification kits will be shipped until ESS has received the signed CRU waiverform.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
Solution ID
TAUS0623030EN*
Solution Usage
29
Description
Evenly spaced yellow, magenta, cyan, or black lines from lead-to-trail after setup.
Solution
CAUSE: The time, date, and telephone numbers have not been programmed.
SOLUTION: To program the time, date, and phone numbers:
bizhub PRO C500/CF5001/8050
1. Press the Help key.
2. Select [Key operator mode].
3. Select [1. System initial setting].
4. Select [1. Date & Time setting].
5. Enter the date and time pressing [Set] after each entry to scroll to the next number entry position.
6. After all numbers have been entered, select [Set], [Previous Screen], [Previous Screen] to return to the normal operations screen.
7. Enter the 25 mode (power ON the sub power switch while pressing the 2 and 5 keys).
8. Select [12. Setting date input].
9. Input the proper date. Note: The date must be entered again even if the current displayed date is correct. The machine will cycle through the date, month,
and year each time the numbers are entered.
10. Select [OK] after each number entry.
11. Select [7. Telephone number setting menu].
12. Select [Service center Telephone number (16 digit)].
13. Input up to 16 numbers. Note: A number must be entered.
14. Select [Service center FAX number (16 digit)].
15. Input up to 16 digits.
Note : A number must be entered.
16. Select [OK].
17. Power the sub switch OFF/ON to exit the 25 mode.
bizhub PRO C6500/C6500P/C5500/C6501/C6501P/C5501/C65hc/LD6500
Follow the setup instructions that come with the machine (Installation Manuals are attached)and do not powerOFF the machine until everything has been
entered. Refer tomanuals for:
Time and Date setting

Setup Date Input
Telephone number setting
Notes :
1.To viewthe zipped PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
2. To open the ZIP file, WinZipshould be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .The file
can either be saved to disk or opened.It is recommended to download the ZIP and open from the local computer to view or run the contents.
Solution ID
TAUS0802113EN*
Solution Usage
March 2010
16
10
bizhub PRO C5500
Description
A "halo" or "blasting" around black text, most noticeable toward the front or rear edge.
Solution
PROBABLE CAUSES:
1. Incorrect settings.
Please perform the following:
Select:
a. Utility=> Machine Admin=> System Setting=> Expert Adjustment=> Process Adjustment.
b.Toner Quantity=> Black. Change the setting to -1 and recheck the image. If needed, change the setting to -2 and so on, rechecking the image after
each change.
Note :This adjustment can affect the max density of the image so do not set the value unnecessarily low.
Select:
a. Service Mode=> Process Adjustment=> Process Fine Adjustment=> Covered Margin.
b. K (Black). Change the value to+2 (increase if necessary).
2. FailedWrite Unit.
ReplaceWrite Unit (Black write unit- p/n A0U0 R707 00 andColor write unit- p/n A0U0 R708 00).
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0702887EN*
Solution Usage
Description
Dirty copies with lines and possible noise.
Solution
CAUSE: Transfer belt cleaning blade flipping due toinsufficient lubrication of the transfer belt cleaning blade.
SOLUTION: To allow for sufficient lubrication of the transfer belt cleaning blade set software DipSW 20-4 to 1 (enabled).To set DipSW 20-4 to 1, perform the
following:
2. Select [System Setting].
3. Select [Software SW Setting].
4. Set switch 20-4 to 1. 5.
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0801085EN*
Solution Usage
Description
Security lines on copies after a new install.
Solution
CAUSE: Initial settingsdid not take when programmed.
SOLUTION: Time and date, telephone and ADF serial numbers need to be re-entered:
1. Sub-power ON => Utility/Counter => Machine Admin settings => System settings => Date and time setting => (Enter year/month/day/time)
=> OK => Exit =>PowerOFF sub-power switch.
2. Enter Service Mode => System settings => Setup date input => (Enter year/month/day) => OK.
CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
3. In the Service Mode => System settings => Telephone setting => (Enter 16-digit number) => OK.
4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF
sub-switch.
5. PowerON sub-switch and run copies with no security lines.
SPECIAL NOTE : Solution contribution by Mike McCarthy/David Aekus/Ed Bellone/Ian Lynch/Chuck Tripp, Production Print/SSD
Solution ID
TAUS0801344EN*
Solution Usage
Description
Poor quality on thick stock glossy paper only.
Solution
CAUSE: Deformed registration guide plate 2.
March 2010
17
bizhub PRO C5500
SOLUTION: Replace the registration guide plate 2 (p/n A03U7117 00) or the registration roller assembly (p/n 65LAR707 00).
Solution ID
TAUS0657584EN*
Solution Usage
Description
Evenly spaced lines in the sub-scan direction after initial setup.
Solution
CAUSE: Initial settingsdid not take when programmed.
SOLUTION: Time and date, telephone and ADF serial numbers need to be reentered:
1. Sub-power ON => Utility/Counter => Machine Admin settings => System settings => Date and time setting => (Enter year/month/day/time)
=> OK => Exit =>PowerOFF sub-power switch.
2. Enter Service Mode => System settings => Setup date input => (Enter year/month/day) => OK.
3. In the Service Mode => System settings => Telephone setting => (Enter 16-digit number) => OK.
4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF
sub-switch.
5. PowerON sub-switch and run copies with no security lines.
SPECIAL NOTE : Solution contribution by Ian Lynch/Jim Behrends/Chuck Tripp, Production Print/SSD
March 2010
18
bizhub PRO C5500

Solution ID
Image delay, advance, shift or skew
TAUS0700120EN*
Solution Usage
17
Description
Varying second side registration in the main scan direction.
Solution
CAUSE: Failed ADU centering sensor (PS65).
SOLUTION: Replace ADU centering sensor (p/n 56UA85510E).
Note :Part number provided by Alexander Fedoseev - KMBS/Ft. Myers.Part number and sensor designationin the Service Manual are incorrectly
labeledcausing confusion when ordering.Part numbers in the Parts Manual are correct.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID
TAUS0701183EN*
Solution Usage
17
Description
Intermittent half-inch image shift on second side in the main scan direction.
Solution
PROBABLE CAUSES:
1. Failed Image Processing Board (IPB).
Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub PRO
C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ).
2. Failed ADU centering sensor (PS65).
Replace the ADU centering sensor (p/n 56UA 8551 0E for bizhub PRO C6500/C5500 and p/n 56UA 8551 0E for bizhub PRO C6501/C5501 ).
SPECIAL NOTE : Solution contribution by Ian Lynch/Freddie Burnham/Mike McCarthy/Ed Bellone/Chuck Tripp, Production Print/SSD
Solution ID
TAUS0703539EN*
Solution Usage
12
Description
How to adjust the 1st side and 2nd side image registration.
Solution
Please refer the attached documentation if the customer requests accurate image registration between 1st side and 2nd side using PF-601 and LU-202. It
describes paper skew, trailing edge timing, centering error, vertical magnification and horizontal magnification adjustment procedure.
If the customer uses the PF-601 and LU-202, and requests accurate image registration between 1st side and 2nd side, please perform following:
1. PF-601 side guides fine adjustment (correct 1st side skew).
2. LU-202 side guides fine adjustment (correct 1st side skew).
3.Enable [Side 2 lens adjustment mode].
4. Image position adjustment -method to adjust the trailing edge, centering error, vertical zoom and horizontal zoom using the [Chart adjustment].
Note : To view the attached document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from
Microsoft at the following URL;
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN.SPECIAL .
SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Solution ID
TAUS0701444EN*
Solution Usage
Description
Image is skewed on the paper.
Solution
CAUSE: Registration loop adjustment has not been performed.
SOLUTION: Perform the Registration Loop Adjustment.
Follow these procedures:
March 2010
19
bizhub PRO C5500

2. Select Machine Adjust
3. Select Printer Adjust.
4. Select Registration Loop Adjust.
5. Select desired paper tray.
6. Enter an adjustment value of +/- 99 and press Set.
7. Exit Service mode.
Solution ID
TAUS0702325EN*
Solution Usage
Description
Trapezoid effect at the lead edge of 11x17 prints/copies.
Solution
CAUSE:The transfer belt walked to one side. When this happens, the guild bands inside the edge of the transfer belt will jump up onto the guide rollers. This
causes the transfer belt to notrun in parallel to the second transfer roller.
SOLUTION: Replace if the Transfer belt (p/n A03U504200) if the inside guild bands are damaged.
SPECIAL NOTE : Solution contribution by Jay Lucier,KMBS/Salem, New Hampshire and Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0902508EN*
Solution Usage
Description
Small blank area appears or color registration error is visible with text or fine lines.
Solution
CAUSE: When using heavy paper (256gsm or more) or thick paper, the intermediate transfer belt rotation speed is changed when the paper passes the 2nd
transfer unit.It causes the color registration error at the first transfer where the toner on the photoconductor drum is transferred to the intermediate transfer
belt.The color registration error appearing at thefirst position depends on the distance between the 2nd transfer roller and drum for each color (see attached
file).
From 495mm of the 1st sheet or from the 2nd sheet, the color registration error of each color overlaps and is visible for all colors.
SOLUTION: To reduce the intermediate transfer belt speed change, increase the line speed:
1. From COPY or MACHINE screen, select [Paper Setting].
2.Select arbitrary tray.Then select [Change].
3.At the [Weight], select the lighter weight than paper actually used. Asa rough indication, 1/1 speed= 105gsm or less and2/3 speed for 106 to 209 gsm.
If the above setting change is performed, fusing time is reduced and fusing failure may occur.The setting should be used carefully.
Iffusing failure occurs after trying the above, change the fusing temperature:
1. From COPY or MACHINE screen, select [Paper Setting].
2. Select arbitrary tray. Then select [Change].
3. Select [Process Adj.] then press [Next] button. For the Upper Roller Temperature (Print) and Lower Roller Temperature (Print), then enter larger value.
If the fusing roller temperature is changed, paper turns wavy or blisters oncoated paper may occur.Additionally, depending on the paper, the registration error
cannot be solved completely.If the improvement level is not enough, please request that the customeruses another paper type.
Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0808175EN*
Solution Usage
Description
When copying off the glass, the image is not centered on the copy.
Solution
CAUSE: The Non-Image Area Erase has been activated.
SOLUTION: To center the image, select the Application tab on theMFP control panel. Verify Image Center is highlighted and Non-Image Area erase is not
highlighted. Press OK to confirm settings.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS1000245EN*
Solution Usage
Description
March 2010
20
bizhub PRO C5500
When using half-fold and staple the image is rotated and shrunk when using copy mode.
Solution
CAUSE: The machine is set to automatically enable booklet mode when half-fold and staple is selected.
SOLUTION: To change settings, perform the following steps:
1. Select "Application".
2. Choose "Booklet Pagination".
3. Set function to "Off".
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
March 2010
21
bizhub PRO C5500

Solution ID
Image failure other than density/color - magnification, blur
TAUS0702464EN*
Solution Usage
Solution Usage
Description
Jitter in the sub scan direction on thick paper only.
Solution
CAUSE: The stiffness of the paper is causing it to flex during transfer.
SOLUTION: Set the 2nd paper transfer setting to low. To Set the 2nd paper transfer setting to low, perform he following:
1. From theMACHINE screen, select [Paper Setting].
2. Select [Change].
3. Select [Process Adjustment].
4. Select [Next] 2 times.
5. Select [Low].
6. Exit the Paper Setting mode.
Note : If Process Adjust is not displayed in the Paper Setting mode, set software DipSwitch 1-0 = 1.
SPECIAL NOTE : Solution contribution by Jim Behrends and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808059EN*
Description
Blurred colored text. Toner scattered around color text as if the characters are blurred.
Solution
CAUSE: More toner is laid down on multiple color text than single color text. With the thick toner later, discharge may occur during image transfer causing
toner scattering to occur.
SOLUTION: Reduce toner quantity of the color of the blurred text. To reduce the toner quantity, perform the following:
1.Press the Utility/Counter button.
2.Select Machine Admin Setting.
4.Select Expert Setting.
5.Select Process Adjustment.
6.Select Toner Quantity/Exposure.
7.Decrease the Maximum Toner Quantity value for the desired color(s).
8.Exit Machine Admin mode.
Note : After adjusting the Maximum Toner quantity setting, perform the controller calibration.
Solution ID
TAUS0808065EN*
Solution Usage
Solution Usage
Description
Blurred text on the trail edge on gloss paper.
Solution
CAUSE: Machine speed is too fast for gloss type paper.
SOLUTION: Slow the machine speed for the paper in the Paper Settings. To change the machine speed, perform the following:
1.Press tab on the operation panel.
2.Select Paper Setting.
3.Select the paper tray that the gloss paper is loaded in.
4.Select Change.
5.Select Process Adjust.
Note : If the Process Adjust tab is not present, turn soft switch 1-0 = 1 (ON).
6.Select Next.
7.Select Next.
8.Set Speed Down to ON Set CPM Down to Down.
9.Exit Paper Setting mode.
Solution ID
TAUS0702194EN*
Description
When copying or printing, the printed image is 1mm or 2mm shorter than the original.
March 2010
22
bizhub PRO C5500
Solution
CAUSE: The heat from the fuser can shrink the paper.
SOLUTION: To correct the problem, perform the following:
1. Enter Tech Rep mode.
2. Select Machine Adjustment.
3. Select Printer Adjustment.
4. Select Belt Line Speed Adj. and enter a value between +/-100.
5. Press Set.
6. Press Return to exit the screen.
7. Press Closetwo times.
8. Press Exit two times to exit the Tech Rep mode.
Solution ID
TAUS0808009EN*
Solution Usage
Description
Carrier attaching to the image. The image has a rough texture.
Solution
CAUSE: Environmental changes can cause carrier attachment to the image.
SOLUTION: Adjust Covered Margin and/or Toner Density Fine adjustment. To adjust the Covered Margin Adjustment and the Toner Density Fine adjustment
perform the following: 1.Enter Service mode.
3.Select Process Fine Adjustment.
4.Select Covered Margin Fine Adjustment.
5.Decrease the set value.
6.Select Return.
7.Select Toner Density Fine Adjustment.
8.Increase set value.
Note : With both of these adjustments, ensure background does not occur.
Solution ID
TAUS0901479EN*
Solution Usage
Description
Jitter or blurred line in the main scan direction 4 inchesfrom the trail edge of 12x18 paper stock.
Solution
CAUSE: Failing PS64 (fuser loop sensor),actuator and/or actuator spring.
SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1), actuator (p/n 65AA 5337 1) and/or actuator spring (p/n 65AA 5356 0) as necessary.
Solution ID
TAUS0700999EN*
Solution Usage
Description
How to enable Thin Line enhancement for printing.
Solution
To enable Thin Line enhancement for printing, perform the following:
1. Press the [Utility/Counter] button.
2. Select [User Setting].
3. Select [Printer Setting].
4. Select [Thin Line Enhancement].
5. Select the desired setting [Strong +], [Strong], [Normal], [Weak], [Weak +] and select [OK].
6. Exit the User Setting mode.
Solution ID
TAUS0902249EN*
Solution Usage
Description
March 2010
23
bizhub PRO C5500
When printing or copying, the image on the paper will reduce in size up to 20% as it travels down the page.
Solution
CAUSE: PWB-IPB has failed
SOLUTION: Replace PWB-IPB (p/n A03U H020 28 for bizhub PRO C5500\C6500\C6500P and p/n A0U0 H020 02 for bizhub PRO C5501\C6501\C65hc ).
March 2010
24
bizhub PRO C5500

Solution ID
Image too light, dark, uneven or wrong color
TAUS0702723EN*
Solution Usage
350
Description
When printing, one of these image problems may occur:
negative image
color is greatlymisaligned
a pattern is printed in the background or there are missing images
Solution
CAUSE:Electrical noise (interference)when sending and receiving the data in the MFP possibly due to:
an incomplete connection between theMFP and cable or the controller and cable.
system code.
a failed IPB.
failed Fiery I/F card.
a failed Fusion board.
The problem may be resolved temporarily by power-cycling the engine.
SOLUTION: Check, installor replace the following:
Loose or damaged Interface cable between the Fiery and the Image Processing Board
Be sure the cable is firmly seated andsecured at the Fiery and the IPB. If the problem is intermittent,replace the Interface cable ( IC-303/IC-305 - p/n
45059133, IC-408 - p/n 45053602).
System Code
For a bizhub PRO C6500/C5500 with the CREO controller, install version 2.1 system code on the controller (IC-304). Install the INDriver patch fileif still
using version 1.0.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Failed IPB
Replace the IPB (p/n A03U H020 28 forbizhub PRO C5500/C6500/C6500P and p/n A0U0 H020 02 for the bizhub PRO C5501/C6501/C6501P ).
CAUTION : For a bizhub PRO C6500 series MFP withthe EFI Fiery controller, replace the IPB (p/n A03U H020 28) and Fiery I/F board (p/n
45053205) as a set .
Notes :
a. Both the MFP and the controller have a circuit on the interface; changing both boards is recommended.
b. I/F boards have been modified (Rev.D). Please refer to the attached EFI Cut-in Serial Number List. To view the PDF, Adobe Reader must be installed.
Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
IMPORTANT : This pertains to the bizhub PRO C6500 series ONLY . The bizhub PRO C6501 series IPB is already modified.
Failed IC-304 Fusion board
Reseat the cable connections between the main body and the CREO controller. If the problem still exists, replace the fusion board (p/n 503-00351A).
SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD; Clinton Marquardt, ESS and Chuck Tripp/Ed Bellone, Production Print/SSD
Solution ID
TAUS0700146EN*
Solution Usage
110
Description
Different types of uneven density may occur:
When printing a full sheet halftone the center of the image is noticeably darker than the front and rear edges. This can also be reproduced by running
halftone test prints set to 40 in the TechRep Mode.
Uneven image density from front-to-rear on halftone patterns.
Uneven density front-to-rear. This is a gradual density shift from thefront of the page to the rear of the page.
Solution
PROBABLE CAUSES:
March 2010
25
bizhub PRO C5500
Center of printed page is darker than the edges:

1. Incorrect firmware level/DipSW setting.
Please install minimum firmware version 27 and set DipSW 2-5 to 1. The latest version firmware or system software is available via the Konica Minolta
Note : Firmware version 27 MFP serial number cut- in:
bizhub PRO C6500
A03U010002668
A03U011000031
A03UW10000162
bizhub PRO C5500
A0E7010000236
A0E7011000001
A0E7W10000016
bizhub PRO C6500P
A03V010000055
2.A failed write unit.
Replace the write unit(Black Write Unit:p/n A03U R7A5 00 and Color Write Unit:p/n A03U R7A6 00).Please see the attached document to determine if the
write unit has failed.
Note : Modified write unitMFP serial numbercut-in:
bizhub PRO C6500
A03U010002588
A03U011000031
A03UW10000130
bizhub PRO C5500
A0E7010000104
A0E7011000001
A0E7W10000001
bizhub PRO C6500P
A03V010000052
Gradual density shift from thefront of the page to the rear of the page on copies/prints and on halftone patterns:
1. Charge corona is not level with the drum.
The level of the charge corona assembly can be adjusted on the drum unit. If this does not produce the desired results, please order mylar shims (p/n A03U
P461 00 -blue adjusting film/1 and p/n A03U P462 00 - white adjusting film/2). See the attached document for details and procedure.To viewthe PDF, Adobe
Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
2.The charge wire in the corona housing might not be seated properly.
Remove the end caps on the charge corona and verify the charge wire is sitting at the bottom of the V-shaped groove.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Clinton Marquardt, ESS/BSE
Solution ID
TAUS0800081EN*
Solution Usage
31
Description
Colors varying.
Colors are inconsistent after Auto-gamma adjustment
Red areas of the image are reproduced incorrectly
Colors varying or flat colors - low density
Solution
CAUSE: Failed Color Registration Sensor assembly.
SOLUTION: Amodified Color RegistrationUnit is available that has much better color consistency. Replace the Color RegistrationUnit with themodified type
(p/n A03U R798 00).
Please see attached Bulletin Number 6513 for additional information. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS andDavid Aekus/Mike McCarthy/Cesar Jimenez/Chuck Tripp,Production Print/SSD
March 2010
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bizhub PRO C5500

Solution ID
TAUS0801130EN*
Solution Usage
Description
Pitch lines near the rear edge of the print.
Solution
CAUSE: Very slight misalignment of the transfer unit.
SOLUTION: A modified rear transfer support block (p/n 65AA 2237 0E) is available to help remedy this situation. Please refer to attached Bulletin Number
6460 for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0807992EN*
Solution Usage
Description
Light copies and prints (low density).
Solution
CAUSE: An increase in toner charge in developer under a low humidity environment, or a decrease of developing ability due to too high or too low coverage
prints.
SOLUTION: Adjust Developer AC Bias and/or Developer AC Frequency. To adjust Developer AC Bias and/or Developer AC Frequency perform the following:
1. Enter service mode.
2. Select Process Adjustment.
3. Select Process Fine Adjustment.
4. Select Developer AC Bias Fine adjustment. Increase the adjustment value for the color needing an increase in density.
Note : If white spotting occurs decrease the adjustment value of Developer AC Bias Fine adjustment.
5. Select Return.
6. Select Developer AC Frequency Adjustment.
7. Decrease the adjustment value to increase the density.
Note : If background occurs, increase the adjustment value.
8. Select Return.
9. Exit Service Mode.
Solution ID
TAUS0701754EN*
Solution Usage
Description
How to enable the Drum Tiny Rotation Interval.
Solution
This adjustment can be used to improve image failures caused by uneven drum charging potential that can occur with low humidity. To enable the Drum Tiny
Rotation Interval, perform the following:
1. Enter the Service Mode Menu screen.
2. Select [02 Process Adjustment].
3. Select [05 Interval/Quantity Adjustment].
4. Select [01 Drum Small Rotation Interval].
5. Enter the adjustment value of +1 to +5. (1 step = 1 minute). Then press [Set].
6. Press [Return], [Close], [Close], [Exit], [Exit] to return to copy mode.
Note : To restore the default value, press [Default] in step 5.
Solution ID
TAUS0801992EN*
Solution Usage
Description
Low density/light copies.
Solution
CAUSE: The perception of density is largely subjective; consequently individual interpretations may occasionally disagree with measured results or other
individuals evaluations, even when the measured values are within the machines design specification. The issue is compounded by the nature of
electrostatic printing where some degree of variation is inherent, especially when comparing it to traditional offset press printing.
SOLUTION: Acolor registration unit is available for use when a customer believes that the density is not adequate. Themodified unit contains a different
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bizhub PRO C5500
gamma sensor which can help with this issue. It is recommended for use only in those cases where a customer requires greater density than can otherwise
be achieved through standard adjustment procedures. It should be installed only under the following conditions:
The color settings are within the published specifications.
The customer perceives insufficient density, especially in large solid fill areas.
Please refer to attached Bulletin Number 6513 for part number and details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0808003EN*
Solution Usage
Description
Light, faded or washed out area of a single color on copies/prints.
Solution
PROBABLE CAUSES:
1.Poor first or second transfer.Adjust transfer current for optimum value in the current environment or paper type. To adjust transfer current perform the
following:
a.Press the Utility/Counter key.
b.Select Machine Admin Setting.
c.Select System Setting.
d.Select Expert Adjustment.
e.Select Process Adjustment.
f.Select Front and Back Density. Adjust first and second transfer suitable to the paper. The setting range is -3 to +3. The default value is 0.
g.Exit Machine Admin mode.
2. The HV connection to the second transfer roller is not making proper contact.
Check and clean the connector.If necessary replace the connector (p/n 65AA R747 00).
Note :Please see attached copy quality sample. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Ed Bellone and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0902768EN*
Solution Usage
Description
Ghost image is seen on the same page as the primary image. Itis most noticeable when transitioning from a high density object to a low density object.
Solution
CAUSE:A residual charge is left on the developer sleeve and is transferred onto the paper. An example can be seen in the attached document.
SOLUTION:This cannot be completely eliminated, but can be reduced by applying one or more of the following countermeasures:
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [01 Covered margin fine adj]: Decrease the set value.After setting,
perform Auto Gamma adjustment.
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [02 Develop AC Bias Fine Adj.]: Increase the set value. After setting,
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [03 Develop AC frequency]: Decrease the set value.After setting,
Service mode => [02 Process adjustment] => [04 Process fine adjustment]=> [04 Toner density fine adjustment]: Increase the set value.
Note : To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0801508EN*
Solution Usage
Description
Higher density at the top and bottom of page.
Solution
CAUSE: Setting of 1st Transfer needs adjustment.
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bizhub PRO C5500
SOLUTION:Decreasing 1st Transfer value with each color will alleviate the symptom (please refer to the attached file):
[Utility]=> [03 Machine Admin. Setting]=> [01 System Setting]=> [05 Expert Adjustment] =>[06 Process Adjustment]=> [01 Front & Back
Density]
CAUTION : In order topreventwhite spots as a side effect when decreasing the 1st Transfer valuevia [Front & Back Density], check the image every
timeafter adjusting it.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0801790EN*
Solution Usage
Description
Printing tones are garbled with no apparent gradient.
Solution
CAUSE: The Image Processing Board (IPB) has failed.
SOLUTION: Replace the Image Processing Board (p/n A03U H020 15).
Note: See attached sample. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site
at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Mark D'Attilio and David Aekus, Production Print/SSD
Solution ID
TAUS0802394EN*
Solution Usage
Solution Usage
Description
C-2803 when running auto gamma after PM or on new install.
Solution
CAUSE:The Cyan transfer roller in the transfer belt assembly has become dislodged
SOLUTION:Inspect transfer belt assembly and reposition transfer roller as needed.
Solution ID
TAUS0802681EN*
Description
How to create a new substitute color inColorWise Pro Tools.
Solution
Substitute color works with color recipes in RGB and CMYK.It does not use the Pantone spot color numbers, but you can look up the recipe.
You will need to know the color recipe that you want to substitute. Pitstop inspector or another program can measure color recipes.
Record the recipe values for CMYK or the RGB values.
Open Command WorkStation.
Select ColorWise Pro Tools.
Select Manage Color.
Select Spot-On from the ColorWise Pro Tools window.
From the Select Output Profile menu, access the Edit spot colors for this output profile pull-down menu and choose the current default output profile.
The Select Output Profile window opens. (Fiery 65-CKM).
The Spot On menu appears.
From the Edit menu, choose New Substitute Group.
The new substitute group appears with the default name Untitled1.
Double-click on the Untitled1 and rename it.
Highlight the renamed color group.
From the Edit menu, select New Substitute Color.
In the Add Substitute Color menu, select RGB (0-100%) or CMYK (0-100%) and enter the values from the recipe that you wanted to substitute.
In Tolerance, click the radio button next to Large (small +/- .25, Large +/- .50), and click OK.
The new substitute color now appears in the library list.
Default CMYK values appear to the right of the RGB recipe. The strength of the Spot-On feature results in its ability to calculate CMYK conversion values in
order to establish more accurate color matching in print.
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Highlight the new substitute color in the library list and form the Edit menu choose Color Search.
Spot-On offers several ways to create alternate color recipes for CMYK conversion:
1.
Printing patches of the target color and surrounding neighbors to perform a visual evaluation of the closet color match from the printed sheet. This is a
streamlined and efficient process.
2.
Using a measurement instrument, such as the EFI ES-1000, to obtain an accurate measurement from an existing ink color sample.
3.
Editing the substitute color table directly.
4.
Double-click the Center Patch to edit the color table directly.
5. In the Set Center Patch Color menu you can select the new conversion recipe.
6. After processing with Spot-On, the original color will be changed to the new Substitute color.
Click OK when done.
Solution ID
TAUS0900203EN*
Solution Usage
Solution Usage
Solution Usage
Description
Faded or cloudy copies/prints.
Solution
CAUSE: Incorrect 2nd transfer setting.
SOLUTION: To set 2nd transfer adjustment to default setting (-50):
2. Select Process Adjustment.
3. Select High Voltage Adjustment.
4. Select 2nd Transfer Manual Adjustment.
5. Set adjustment -50.
Solution ID
TAUS1000256EN*
Description
Color registration varies from copy to copy.
Solution
CAUSE: The encoder driven by the transfer belt motor, M18, is loose and causing a timing issue.
SOLUTION: Remove M18 (p/n 27LA 8001 2E) and the encoder assembly (p/n 65AA R726 00) and secure the encoder set screws.
Solution ID
TAUS0703541EN*
Description
Uneven brightness on thick small size paper, especially while duplexing.
Solution
CAUSE: The fixing pressure is settoo low for this paper type.
SOLUTION: Increase the fixing pressure by moving the fixing pressure adjustment knob to the rear position.
Note : The fixing pressure adjustment knob is located on the left side of the fixing unit. The left side cover of the fixing unit must be opened to access it.
SPECIAL NOTE : Solution contribution by Ian Lynch and David Aekus, Production Print/SSD
Solution ID
TAUS0902868EN*
Solution Usage
Description
Color registration is off in the center of the copy. The lead edge and the trail edge registrationare fine.
Solution
CAUSE: The fuser loop sensor (PS64) or its actuator might be failing.
SOLUTION: Replace the fuser loop sensor (p/n 55VA 8552 1)andactuator (p/n 65AA 5337 1) as a set.
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Solution ID
TAUS0802802EN*
Solution Usage
Description
Internal test patterns do not reproduce magenta.
Solution
CAUSE: Firmware bug.
SOLUTION: Install special Image firmware GCF41. This correction will be included in the next mass production firmware release.
Notes :
1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Please see attachedfirmware files (for accessibility in case the Download Selector cannot be accessed).
2. To open the file(s) using WinZip, WinZipshould be installed. WinZip can be downloaded from the WinZip website:
http://www.winzip.com/ddchomea.htm . The file(s) can either be saved to disk or opened. It is recommended to download the ZIP and open from the local
computer to view or run.
Solution ID
TAUS0901974EN*
Solution Usage
Description
When copying or printing, the black color plate is missing.
Solution
CAUSE: The black data has become corrupt and the printer gamma adjustment data must be reset.
SOLUTION: To resolve the issue, perform the following:
1. Verify firmware is current.
2. Enter Service mode and select Machine Adjustment.
3. Select Quality Adjustment.
4. Select Printer Gamma Adjustment.
5. Select the Printer Gamma Sensor Adjustment and run each adjustment. Prior to running each adjustment, select Adjustment Data Reset to clear the
corrupt data.
6. Exit the Service mode and reboot theMFP when all adjustments have been completed.
Solution ID
TAUS0902381EN*
Solution Usage
Description
Background and "fuzzy" characters on scans to E-mail/SMB/FTP.Printing and copying are not affected.
Solution
CAUSE: Failed Image Processing Board (IPB).
SOLUTION: Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub
PRO C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ).
Note :Before replacing the board, ensure that all main body to controller connectionsare checked, machine firmware and controller system code have been
reloaded.
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
March 2010
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Solution ID
Image voids or deletions
TAUS0900269EN*
Solution Usage
19
Description
White lines appear shortly after wire replacement in printshop environments.
Solution
This condition and samples have been escalated to Japan for their evaluation.
Note : If viewing this solution via the web, please establish a ticket via either the web or by calling the contact center at 1-800-825-5664. Once a ticket has
been established an E-mail will be sent when this solution is updated.
For phone advisors, please attach to this solution so that an automatic E-mail will be sent to the technician when this solution is updated. End the call with
call code "Escalated to Japan".
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS/BSE
Solution ID
TAUS0701536EN*
Solution Usage
Description
C, M, Y colors are missing when copying off the glass in the full color mode. B/W mode works fine.
Solution
CAUSE: TheMFP firmware is corrupt.
SOLUTION: Download the firmware to theMFP again.
Solution ID
TAUS0802726EN*
Solution Usage
Solution Usage
Description
Void line in the lead-to-trail direction (in one color only) of all copies and prints.
Solution
CAUSE: Failed PCL lamp.
SOLUTION: Replace PCL lamp (p/n 65AA 8307 0).
Solution ID
TAUS0902275EN*
Description
Void lines in one or more colors.
Solution
CAUSE:Fibers from the Dust Proof Filter have become detached from filter, traveled through the toner supply hosesand haveaccumulated in area below a
Developing Unit. The fibers will block the laser from imaging unit contacting the drum during image creation.
SOLUTION:Replace or remove the Dust Proof Filter, clean debris from under side of Developing Units andclean toner supply section and hoses to remove
any remaining fibers from the previous filter.
Note : Please review attacheddocument for images of Filter, Fibers, and Filter location. To viewthe PDF, Adobe Reader must be installed. Adobe
Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
March 2010
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Solution ID
Miscellaneous
TAUS0701834EN*
Solution Usage
27
Description
Scan to SMB setup instructions for the Fiery IC-303 and IC-408.
Solution
Please refer to the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD
Solution ID
TAUS0800962EN*
Solution Usage
27
Solution Usage
23
Solution Usage
22
Description
SERVER CONNECT ERROR message and unable to scan to E-mail viaMicrosoft Exchange Server 2003 and 2007.
Solution
CAUSE: An exception for the printer was not added to the Microsoft Exchange Server.
SOLUTION: Have theserver Administrator add an exception for the printer to the Exchange exceptions list.
1.Open the Control panel and select Windows Firewall.
2.Select Exceptions and Add Port.
3.Add a name and Port number.
4.Click on Change Scope.
5.Select Custom List and add the TCP/IP address for the exception.
SPECIAL NOTE : Solution contribution byMalcolm Hibbert, Workgroup/SSD and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0700248EN*
Description
How to take a firmware (engine log) capture.
Solution
To take a firmware capture, please perform the following:
1.When the error code (SCxx-xx) is displayed on the operation panel insert a USB drive into the mainbody Service Port.
2.Press the following: [Utility] => [Utility] => [Powersave] => [Powersave].
3.By pressing the above buttons, the Interrupt button and the Accessibility button on the operation panel will be blinking.
4. If the light pulse disappears, it shows that the taking of log data is finished.
Note : Please see attachment of sample log.
SPECIAL NOTE : Solution contribution by Freddie Burnham/David Aekus/Cesar Jimenez/Ed Bellone, Production Print/SSD
Solution ID
TAUS0657985EN*
Description
Troubleshooting Guide version 3.1.
Solution
The contents of the attachedTroubleshooting Guide:
1. Low density (under low humidity environment)
2. White spot
3. Carrier attachment to the image
4. Poor transfer
5. Background
6. Repeater Mark
7. Toner spilling
8. White lines (to sub-scan direction)
9. Uneven gloss
10. Paper waving
11. How to maintain consistent color during continuous printing
12. Darker at the trailing edge of image
13. Problem with non-recommended paper
14. How to adjust side1/2 Image registration
15. Thin paper jams wrapping around the fusing belt (separation failure)
16. Blurred image
17. Change of color
18. White Streaks (drum memory)
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Miscellaneous
19. Waste toner packing

20. PFU, LU paper no feed under low temperature environment (J16-02)
21. Gloss unevenness on side2 of coated paper (PFU, LU)
22. SC28-01 to 04 when machine is powered up
23. SC28-31 to 34 (Charging potential correction (Vm) error)
24. White (meandering) line (dust attach on PET sheet)
25. PFU centering error (image suddenly shifts by 5mm)
26. Centering error, skew (how to set paper in PFU)
27. Print job is not accepted while machine indicates dehumidifying
28. Transfer shifts with halftone on thick paper under high humidity
29. Drum drive error C-22xx
30. Depletion of developer after continuous printing
31. Abnormal Image
32. Coupling shaft breakage of transfer belt unit rear side
33. How to perform book printing from Adobe Acrobat (IC-303/IC-305)
34. Calibration procedure
35. C6501 uneven density correction procedure
36. SD-506, tri-fold adjustment procedure
37. How to print on custom size (IC-303/IC-305/IC-408)
38. Rippled uneven image
39. Banding on Halftone
40. Adjustment Procedure at Write Unit Replacement
41. Blurred Characters, toner spray only on black part in color at rear edge, with thick paper
42. How to install IC-304 enhanced driver for Mac
43. IC-304: Custom size is recognized as A4
44. FS-607/520 Main Tray Capacity by Paper Size and Paper weight
45. Copy image orientation changes if using finishing function
46. Paper size list (to feed and to exit)
Note : To view the attached PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0701250EN*
Solution Usage
22
Description
How to install system code on the IC-408 through the Ethernet port or USB flash drive.
Solution
ETHERNET LOAD
Version 2.0 systemsoftware or higher can be run directly from the DVD;
1. Disconnect cables from Fiery and power it down. Power downthe MFP using sub-switch.
2. Double-click on Fiery Installer.exe.
3. Flip both DIP switches (one inch away from LED display on Fiery - sometimes covered by gray tape).
4. Approve license screen and Ethernet connection screen.
5. TurnON the Fiery power switch and wait 15 seconds or so until "FF" is seen on the Fiery LED (green switch light must be ON). Within 2-3 minutes "1 of
12" will show on installer screen.
6. This will take 35-50 minutes.
7. Once "12 of 12" is done, with status bar not moving and "0KB" visible, click "Finish".
8. Ignore verbiage in installer, power down Fiery using the AC switch, reset DIP switches to original, then power down the MFP using the main sub-switch.
9. Reconnect normal cables, power up the MFP, then the Fiery AC switch making sure the green soft-switch light goes ON.
10. At this point it can take the Fiery up to 60 minutes to complete self-install. When the Fiery is done the "Controller" button on the MFP LCD is active
and "00" is seen on Fiery LED.
11. Set up the Fiery partially through the MFP interface, or via Web Configure (more settings).
Notes :
Video port is totally dead when monitor is connected to Fiery VGA port.
When Fiery is booted up, "00" is in LED display.
FLASH DRIVE LOAD
Preparation
PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GB
drive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set so
that DVD drive is bootable.
Procedure
1. Put flash tool version 3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language.
2. Continue to follow prompts. DVD contents will copy to flash drive.
3. Load Fiery with prepared flash drive:
a. PowerOFF sub-switch on the MFP and powerOFF Fiery AC switch.
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Miscellaneous
b. Plug in flash drive.

c. DIP switches do NOT have to be changed for this load method.
d. PowerON the Fiery AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadically
flashes.
e. When done (about 10 minutes), LED on Fiery shows "FF" and stays there; flash drive ceases blinking.
f. PowerOFF Fiery AC switch, wait at least 30 seconds, remove flash drive andreconnect cables.
g. Power ON the MFP sub-switch, then the Fiery,watching to ensure green light comes on.
h. The Fiery must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery LED activity to show if anything is really
happening. Be patient and wait 45 minutes.
i. IMPORTANT - Power down the Fiery andcompletely power down the MFP. Power up the MFP, wait for normalMFP screen to appear and then bring up
Fiery, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active.
Notes :
The documentation states that the controller button will appear after about 60 minutes. During testing, waiting 70+ minutes, "Controller" button never
appeared. But as soon as the controller and the MFP are powered up again, it does. Recommend following the above procedure (step i).
Flash drive and Fiery LED behavior while transfer from flash drive to Fiery (steps d and e above):
On initial power up, for about 20 seconds, there willbe rapid Fiery LED changes and the flash drive will flash a few times. Then, Fiery LED will count 00,
01, 02 ... 13, 14, FF(changing values about every 30 seconds or so). Once the flash drive stops blinking and Fiery LED has not changed from "FF", transfer
is complete. The IC-408 Service Manual, pages 50-61, covers this procedure (see attached).
To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Ed Bellone and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0701654EN*
Solution Usage
22
Solution Usage
21
Description
Image registration and adjustment front-to-rear when using the PF-601 (Trays 4 and 5).
Solution
Please see the attached documents for details on adjusting image registration and position.
Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE
Solution ID
TAUS0700026EN*
Description
How black and white versus color increment the machine counters.
Solution
The reason that many ofthe color printers will count a page as color, even though the page content looks like Black and White or Gray, is that many Office
applications create or use graphics using RGB data. Even though a graphic may be black, it uses RGB values of 0-0-0 to achieve black or will use equal
values of RGB to represent gray. As far asa Konica Minoltaprinter is concerned, this is color information and will therefore count the page as a color page.
This scenario applies to applications like Microsoft OfficeWord, Excel and Publisher, to name a few. Higher end applications like Adobe
PageMaker/InDesign/Illustrator and Quark typically use the CMYK color space.
A job can consist of just K (Black), with no CMY components. This will print as just black. If printing a gray shade from one of these applications, a halftone
screen would have to be used using just K or using equal values of CMYK, which would count as color.
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Miscellaneous
Note : If the files have been converted to a PDF, Acrobat 6 and7 Pro have built-in Preflighting tools under the Advanced menu. Preflighting the
document will provide detail of what color components each graphic is composed. Other add-ons, such as Enfocus PitStop Professional will also provide the
same capabilities from within Acrobat.
SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0646730EN*
Solution Usage
19
Solution Usage
19
Description
How to change the Administrator password.
Solution
To change the Administrator password, perform the following:
1. Enter the Service mode.
2. Press STOP-0-CLEAR to enter the Enhanced security mode.
3. Select Administrator Password.
4. Enter NEW Administrator password.
5. Click on END.
Solution ID
TAUS0657632EN*
Description
Paper specifications and recommendations.
Solution
Please refer to attachedSubstrate Throughput Assurance Guide. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0626843EN*
Solution Usage
18
Description
Paper skew specification.
Solution
The specificationfor skew is 0.5% to the length for 1-sided and 1.0% for 2-sided. For example, if the page is 11x17, the maximum skew would be
approximately 2mm. In 2-sided mode, a maximum of 4mm skew may occur on side 2.
SPECIAL NOTE : Solution contribution by David Aekus and Jim Behrends, Production Print/SSD
Solution ID
TAUS0651034EN*
Solution Usage
18
Description
Scanning capability.
Solution
How to scan when using the Creo IC-301 (bizhub PRO C500 only) or IC-304/Plus
TheRemote Scan utility must be loaded on a workstation or thecontroller to utilize scanning on the controller(s). This utility allows for the creation of scan
boxes on theMFP and to retrieve scans from those boxes. Scanning is performed on theprinter/copier using the scan to HDD option from the LCD panel.
Please refer to the attached document for more detail.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
How to create and perform Scan to E-mail on the Creo IC-304 version 2
To create and perform scan to E-mail on the Creo IC-304 version 2, perform the following:
1.From the Creo workstation select File, Preferences and then Mail Services.
2.Enter the Outgoing Mail Server TCP/IP address (preferred) or the E-mail Server Name.
3.Enter the Attachment Max Size.
4.Enter a valid Administrator E-mail Address. Set it for Anonymous or Basic (authentication User ID and Password).
Note :After performing the above, the bizhub PRO C6500 Scan tab should set up a Box called IC-304 E-mail. Scan something to this box. You will need the
Remote Scan Application loaded on a workstation in order to retrieve the scanned image and to perform the Scan to E-mail.
5. Launch the Remote Scan Application.
6. Type in the Server Name or TCP/IP address and thenpress the Connect button.
7. Select the Scan box IC-304 (or one that you have already created and scanned to). Highlight the scanned file andpress the Send button.
8.Enter the From: and To: E-mail address, Subject and Text if desired and hit the Send button.
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Miscellaneous
Note : If you getonly the URL link and have selected Send Scan as Attachment, the Attachment Max Size (Step 3) needs to be increased.
Unable to create scan boxes using Remote Scan software. The scan boxes do not appear at the Scan/HDD
CAUSE: The Creo has been joined to the customer domain or has been signed-on toan account other than the operator account.
SOLUTION: Log onto the Creo locally using the default account ( operator ) and password ( colorserver ).
Unable to scan to FTP or E-mail when using an IC-301 controller (bizhub PRO C500 only)
CAUSE: These options are not available when using an IC-301. Only a Fiery controller will provide these scanning options.
SOLUTION: Scanning will need to be performed using the Remote Scan utility (provided on the User CD). Once the scans are retrieved with this utility, the
scans can then be manually E-mailedor moved to an FTP site.
Remote Scan Application information
Location - D:\Utilities\PC Utilities\RemoteScan.exe

How to lauch - Start => Programs => IC304 => Remote Scan Application
SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0700374EN*
Solution Usage
17
Description
HD-506 Hard DiskDrive (HDD)information.
Solution
Starting with version 15 firmwarefor the bizhub PRO C6500, the usage of the HD-506 option has changed.It is no longer used when printing.It isonly used for
stamps, watermarks, and overlays when copying.
The HD-506 is actually a kit (p/n A03Y0Y0)that includes 4x40GB hard drives (1 per color channel) mounted to a single board.The drives are formatted
(FAT32) and contains pre-loaded stamps and watermarks with plenty of room for user overlays.
Notes :
1.The part numberto orderan individual hard diskdrive is A03Y R701 00 (see attached Parts Manual).
2. Please refer to attached Installation Instructions for additional information.
CAUTION :Because the HDDs have a unique partition and format, "generic" HDDs cannot be used.
SPECIAL NOTE : Solution contribution by Jim Behrends,Ed Bellone, Mark D'Attilio and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701879EN*
Solution Usage
16
Solution Usage
16
Description
How to transfer Management Lists to a USB drive and capture the Management Lists electronically.
Solution
To capture the Management Listselectronically (sample attached), perform the following:
1. Insert the USB drive into the Service Port on the bizhub PRO C6500.
2. Press the following keys in this order:
a. Utility/Counter
b. Detail
c. Help
d. Utility/Counter
e. Mode Check
SPECIAL NOTE : Solution contribution by Cesar Jimenez/David Aekus/Ed Bellone, Production Print/SSD
Solution ID
TAUS0702513EN*
Description
How to install/connect an Equitrac device.
Solution
There are 2 different methods for connecting the device.
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Key counter connector = 4-pin

Vendor connector = 8-pin
To install/connect Equitrac :
1.Equitracmust have thesupply cable (Item #CABX0094)along with any adaptersfor the product.
2.Move the control panel up and then left.
3.Remove the curved, beige/white cover/panel (two screws) behind the control panel (noticea 4-pin connector).Depending upon the Equitraccable, the
adapteron top of it may have to be removed.
4. Remove the black cover on the right side of the platen glass and break off the cut-out nearest the control panel/front.
5.Connect the Equitraccable referenced in step 1 into the to cable behind the control panel.
6.Run the cable through the outlet that was broken off.
7.Replace all the covers and powerON the machine.
8.Go to the Tech Rep mode, then billing mode (stop-9).
9.Select "management function choice" toenable the counter.
10. Select "key counter only" tab.
11. Select "End".
12. Select "Exit".
13. There should be a red box on the main screen that indicates "Insert Plug-In counter".Thismeans thatthe device is ready.End user codecan now be entered
to activate the Equitrac device.
Vendor Connector
1. Equitrac must have the supply cable (Item #CABX0813) along with any adapters for the product.
2. Remove Back Cover.
3.Connect the Equitraccable referenced in step 1 into the to cable behind the control panel.
4.Run the cable through the outlet that was broken off.
5.Replace all the covers and powerON the machine.
6.Go to the Tech Rep mode, then billing mode (stop-9).
7.Select "management function choice" toenable the counter.
8. Select "Vendor 2 (+Key Counter)" tab.
9. Select "End".
10. Select "Exit".
11. There should be a red box on the main screen with a Vendor Message. Thismeans thatthe device is ready.End user codecan now be entered to activate
the Equitrac device.
Note : Please see the attached connector documents and attached Marketing Bulletin 08-GB-028 for more details. To view a PDF, Adobe Reader must
be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Earnest Newson - KMBS/Carrollton, TX and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0701220EN*
Solution Usage
14
Description
How to install system software on the IC-402 (Fiery X3eTY 35C-KM), IC-406 (Fiery X3eTY 30C-KM) or IC-408 (Fiery X3eTY2) using a USB flash drive.
Solution
Please see the attacheddocumentation for complete instructions.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Note :Make sure to powerOFF the Fiery usingthe dedicated AC switch; disconnect all cables from the Fiery andverify that the Service Switches are in
the normal position (downward position).
IMPORTANT : Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0703533EN*
Solution Usage
14
Description
Approved transparencies.
Solution
Transparencies are not officially supported.
Limited testing has been doneandthe 3M PP2200 transparency is recommended which should only befed through the bypass tray or LU-202. The paper
settings are:
Paper = Plain
Weight= 210 to 256
Face Up
Note :KMBS is not offically endorsing the use of any transparency brandand does not guaranteeperformance or print quality.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, Production Print/SSD
March 2010
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Solution ID
Miscellaneous
TAUS0648640EN*
Solution Usage
12
Description
Key Counter location (4-pin connector).
Solution
Please see the attacheddocumentation to see the various Key Counter (4-pin) locations. To view a PDF, you may need to download a free copy of Adobe
Reader.
Note : Equitrac must have the supply cable (Item #CABX0094) along with any adapters for the product.
Solution ID
TAUS0801706EN*
Solution Usage
Description
Paper Test requirements.
Solution
For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the ticket is transferred to ESS.
If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There is
a charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
Solution ID
TAUS0700738EN*
Solution Usage
Solution Usage
Description
How to set the total counter to count one (or two) counts for large size paper.
Solution
To set the total counter to count one/two counts for large size paper, perform the following:
3. Select [Software SW Setting].
4. Set Software SW 4-6 (large size B&W), and Software SW 4-7 (large size Color) to:
Software SW Counts
4-6=0 and 4-7=0 1
4-6=1 and 4-7=1 2
5. Define the "size" of large size paper with Software SWs 10-3 and 10-4:
Software SW Size
10-3=0 and 10-4=0 A3/11x17 or larger sizes count as large size paper
10-3=1 and 10-4=0 All sizes count as small
10-3=0 and 10-4=1 B4/8.5x14 or larger sizes count as large size paper
10-3=1 and 10-4=1 8.5x13, 8.25x13, 8.12x13.25, 8x13 and custom size paper (298mm or larger) all count as large size paper
SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/David Aekus, Production Print/SSD
Solution ID
TAUS0900739EN*
Description
How to load a 64-bit driver on a 32-bit Server system (Microsoft Windows 2003 Server/Vista).
Solution
Please follow this step-by-step procedure and refer to the attached video.
1. Load the 64-bit driver on the client.
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2. Load the 32-bit driver on the server and share it out.

Note : If you receive a pop-up indicating COPY ERROR, setup cannot copy this file. Example: KOZJA_.PP_. This could possibly be a file path length
limitation. Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop.
3. From the 64-bit client perform the Run command to connect to the 32-bit server (example: \\11.11.5.33) and press enter.
4. Double-click on the shared out printer.
5. Select printer and then properties.
6. Select the Sharing tab and click on the additional drivers box.
7. Select or check-off the 64-bit (x64) driver to be added to the 32-bit server.
8. Select OK and the 64-bit driver should be pushed up to the server.
9. Check the additional drivers of the client and server to confirm that the x86 (32-bit) and x64 are both installed.
Notes :
a.This was tested on like versions of 32-bit and 64-bit drivers.
b.To viewthis procedure, Apple QuickTimeshould be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ .
Solution ID
TAUS0657076EN*
Solution Usage
Description
Parts required to connect a Hecon conventional key counter, Hecon Base 10or legacy Minolta key counter to the main body.
Solution
Please see attached Bulletin Number 5563 for details.
Solution ID
TAUS0657703EN*
Solution Usage
Description
How to print halftone test patterns to test copy quality issues.
Solution
To print halftone test patterns, perform the following:
2. Select Test Mode.
3. Select Test Pattern Output.
4. Set Test Pattern number 53.
5. Select values for the desired colors.
6. Select screen setting.
7. Select Copy screen.
8. Select desired paper size.
9. Press Start.
Note : Please use Test Pattern #53 when troubleshooting problems on the bizhub PRO C6500. Test Pattern #1 is a pure contone image and does not have
any screening applied. Test Pattern #53 uses the selected screen for output. This produces a much smoother output for halftones.
Test pattern #53, mixed halftones at different densities, can also be useful for troubleshooting copy quality (CQ) issues. The following mixed halftones are
required along with samples of the CQ issue when sending in CQ issues to SSD Technical Support or ASG.
Test pattern #53 set to 130 line 1 for Y, M, C, K (prints for each color)
Test Pattern #53 line 1 set to the following - Y = 130 and M = 130 (red)
Test Pattern #53 line 1 set to the following - Y = 130 and C = 130 (green)
Test Pattern #53 line 1 set to the following - C = 130 and M = 130 (blue)
Test pattern #53 set to 40 line 1 for Y, M, C(process black 1 print)
Test pattern #53 set to 40 line 1 for Y, M, C, K (process black 1 print)
Test Pattern #53 line 1 set to the following - Y = 40 and M = 40 (red)
Test Pattern #53 line 1 set to the following - Y = 40 and C = 40 (green)
Test Pattern #53 line 1 set to the following - C = 40 and M = 40 (blue)
Test pattern #53 set to 255 line 1 for Y, M, C (prints for each color)
Note :Please provide a copy of theManagement List.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Ed Bellone and Cesar Jimenez, Production Print/SSD
March 2010
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Solution ID
Miscellaneous
TAUS0801272EN*
Solution Usage
Solution Usage
Description
Support for Account track, Secure print, and User authentication from Unix/Linux environments.
Solution
Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time.
The availability of these options for Unix/Linux environments is being considered for future development.
Please attachticket to this solution and provide the following information;
1. Product model number(s).
2. Now many products placed or being considered for placement.
3.What "flavor" and version of Unix/Linux operating system.
Solution ID
TAUS0900736EN*
Description
How to load a 32-bit driver on a 64-bit operating system.
Solution
Please follow this step-by-step procedure and refer to the attached video.
1. Load the 64-bit driver on the server and share it out.
2. Load a 32-bit driver on a workstation locally.
3. From the workstation perform the Run command to connect to the server (example: \\11.11.5.33) and press enter. This should bring up the server.
4.Navigate to the previously shared out printer on the server.
5. Right-click on the shared out printer and select properties.
6. Select the sharing tab and then click on the Additional Drivers button.
7. Select or check-off the 32-bit driver to be added to the 64-bit system.
8. Select OK and then browse to the folder that houses the 32-bit driver to be installed and select OK. The Additional Drivers window should now have the
32-bitand 64-bit checked off.
9. Check the Additional Drivers of the Server to make sure that the 32-bit has been pushed up (right-click on the shared out printer of the server
=>Properties =>Sharing Tab =>Additional Drivers).
Notes :
a.This was tested on like versions of 32-bit and 64-bit drivers.
b.To viewthis procedure, Apple QuickTimeshould be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ .
Solution ID
TAUS0900738EN*
Solution Usage
Description
Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery, CREO, Emperon and applications.
Solution
Requirements are:
Hard copy samples of issue, with the issue identified/highlighted/circled.
Hard copy samples of what the copies should look like (if possible).
Engine test prints of gradations, halftones at different densities levels, 255, 100, 80, 40.
Mixed halftones at different density levels (see attached Mixed halftones document for additional information).
All machine management and adjustment list printouts.
If relevant, Fiery configuration page, PostScript and or PCL test page.
If relevant, CREO configuration page.
Operating System versions (Service packs, 32-bit or 64-bit, etc.), application versions (e.g., Adobe Acrobat Pro 8.13), driver versions.
A print to file. PCL or PostScript test print file. This file must have been tested using an LPR command to copy to the MFP and the reported failure observed
prior to sending to SSD or ASG.
If applicable, an archive jobfrom the Fiery with rasters (RIPped data). This archive should have been tested and verified to contain the reported failure. The
archive folder and associated files must be zipped before sending or placed directly on a CD or DVD.
If applicable, an archivefrom the CREO that also contains the rasters (RIPped data)
The original application file. If the problem is with Quark or InDesign, we need the file and all of its assets (fonts, linked graphics, etc.). Use the feature
Select Package within the application for Portability (see attached InDesign file document for additional information). Fill out the wizard, put in the associated
ticket number and special instructions of how the job was set up (detailed, including screen shots if available) and a folder name (usually of the ticket number
and or name of the account). Archive the files into a Folder or burn it from the Macintosh. These files will typically be too large to attach to a ticket or to
E-mail and will have to be sent on a CD/DVD.
Notes :
1.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
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2. If the files were created on a Macintosh system the CD/disk needs to be burned on the Macintosh for the files to be good. You cannot take the files from
the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine.They are not portable using that method and will be
useless when burned. If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable.
a. All the files must be saved/stored in the same folder on the Macintosh.
b. You must use the"Compress " function on the Macintosh to save all of the files in the folder in a zipped file format. This must be done to make them
portable.
c. Once this is done then you can then burn them on a Microsoft Windows PC.
Rather than going through the additional steps it is easier to burn them on the Macintosh to start with.
SPECIAL NOTE : Solution contribution by Freddie Burnham/Cesar Jimenez/, Production Print/SSD
Solution ID
TAUS0657360EN*
Solution Usage
Solution Usage
Description
Paper specifications.
Solution
The bizhub PRO C6500 is equipped with the following trays for loading copy paper:
Tray 1, Tray 2 and Tray 3 (Main body trays):
8.511, A4 or larger: 17 to 68 lb Bond
5.58.5, B5 or smaller: 17 to 56 lb Bond
Bypass Tray: 17 to 81 lb Bond
Tray 4 (Paper Feed Unit PF-601 Upper tray): 17 to 68 lb Bond
Tray 5 (Paper Feed Unit PF-601 Lower tray): 17 to 81 lb Bond
Tray 4 (Large Capacity Unit LU-202): 17 to 81 lb Bond
Automatic Duplex Unit: 17 to 68 lb Bond
Finisher (FS-503):
Primary (main) tray: 13 to 81 lb Bond
Secondary (sub) tray: 13 to 81 lb Bond
Staple: 13 to 64 lb Bond
Folding Unit (FD-501):
Punch: 13 to 56 lb Bond
Z-Fold, Tri-Fold-in, Tri-Fold-out, Half Fold: 13 to 34 lb Bond
Double Parallel, Gate Fold: 13 to 24 lb Bond
Post Inserter (attached to Folding Unit FD-501): 13 to 81 lb Bond
Large Capacity Stacker (LS-501):
Stacker: 13 to 64 lb Bond
Secondary (sub) tray: 13 to 81 lb Bond,
Saddle Stitcher (SD-501):
Fold & Staple, Trimming: 13 to 64 lb Bond
Multi Half Fold of 5 sheets: 13 to 22 lb Bond
Multi Tri-Fold of 5 sheets: 13 to 22 lb Bond
Multi Tri-Fold of 3 sheets: 23 to 24 lb Bond
Finisher (FS-607):
Staple: 16 to 28 lb Bond
Fold & Staple: 16 to 28 lb Bond
Half Fold: 16 to 28 lb Bond
Multi Half Fold of 1 sheet: 22 to 28 lb Bond
Paper Inserter PI-502 (option for Finisher FS-607): 13 to 53 lb Bond
Punch Kit (PK-512): 16 to 34 lb Bond
Output tray (OT-502) 17 to 81 lb Bond
Solution ID
TAUS0657572EN*
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Description
How to clear a fuserabnormality code (C35xx, C38xx, C39xx).
Solution
The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and
causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop => 0 => 0 => Stop => 0 => 1.
4. Press [03 System Setting] on the touchscreen.
5.Press [01 Software SW setting] on the touchscreen.
6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.
9. Exit Service mode to return to normal operation.
Note : The list of codes are:
C-3501, C-3502, C-3503, C-3504, C-3505, C-3506, C-3507, C-3508
C-3801, C-3802, C-3803, C-3804, C-3805, C-3806
C-3901, C-3902, C-3903, C-3904, C-3905, C-3906, C-3907, C-3908, C-3909, C-3910,
C-3911, C-3912, C-3913, C-3914, C-3915, C-3916
WARNING : When C35xx, C38xx or C39xx (fusing temperature related abnormality) occurs, be sure to repair/replacethefailed part generating the code
before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur.
Solution ID
TAUS0658065EN*
Solution Usage
Description
How to set up Account Track codes for printing.
Solution
To set up Account Track codes for printing, perform the following:
1. Select Utility/Counter.
2. Select Machine Admin. Setting (enter the machine Administrator password if prompted).
3. Select User Auth./Account Track.
4. Select Authentication Method.
5. Select Manage next to Account Track.
6. Select Account + Password or Password.
7. Press OK.
8. Select Account Track.
9. Select Account Register.
10. Select Add.
11. Select Section Name and enter the account name in the text box.
12. Press OK.
13. Select Password and enter a password (up to 8 digits) in the text box.
14. Press OK.
15. Select Name and enter the account owners name in the text box.
16. Press OK.
17. Select Upper Limit Set.
18. Select Upper and enter an account limit in the text box.
19. Press OK three times.
20. Press Return.
21. Press Close.
22. Select Without Authentication.
23. Under Print select Prohibition.
24. Press OK.
25. Exit Machine Admin. Mode.
26. From the print driver properties, select the Job Info. tab.
27. Enter the registered Account Track Name in the Section Name text box.
28. Enter the matching Account Track password in the Section Password text box.
29. Press OK.
30. Make additional desired print driver settings and print the document.
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Miscellaneous
Solution ID
TAUS0800745EN*
Solution Usage
Description
How to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5.
Solution
Please see the attached documentsexplaining how to enable SMB (File Sharing) from a
Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Ed Bellone/Cesar Jimenez/Ian Lynch, Production Print/SSD
Solution ID
TAUS0801324EN*
Solution Usage
Description
Supporting bizhub vCare.
Solution
Initial setup documents for vCare support are attached. The attacheddocuments were sent to all the BSCs. This information is for the BSCs only. It does not
apply to dealers.
Notes :
1. Please be aware that the bizhub C203/C253/C353/C451/C550/C650 support one-way communication.
Solution ID
TAUS0900190EN*
Solution Usage
Description
Thick Paper BK mode setting.
Solution
Thick Paper BK mode setting is to reduce banding that occurs 230mm in from the lead edge when printing halftone images with thick paper stock.
Thick Paper BK Mode engages the first transfer rollers on each YMC colors and operates in color mode during printing in B/W mode.
Notes :
1. Use only for thick paper on whichbanding occurs.
2. Sinceprinting in B/W mode operates in color mode, the total counter counts in B/W and the maintenance counter counts in color. It does not develop YMC,
but the life of the developer is shortened since it agitates the developing unit.
3.Concerningcolor printing, after printing more than 1000 sheets in this mode toner scattering or blurred color image may occur.
To enable Thick Paper BK mode, perform the following:
1.Press the Utility button on theMFP and select #3 Machine Admin. Setting.
2. Select #6 Common Settings.
3. Pressthe Next button and select Thick Paper BK mode to ON.
Note : If Thick Paper BK modeoption is NOT displayed, enableit by setting software DipSW 11-5 = 1 (ON).
SPECIAL NOTE : Solution contribution by Ed Bellone and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0701150EN*
Solution Usage
Description
How to set up LDAP on a Fiery IC-303, Fiery IC-305or Fiery IC-408.
Solution
Please see the attachments for complete setup procedures. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Notes :
1.Fiery IC-303 and Fiery IC-305 use the same system software.
2. Correctionof procedure within attached documentation:
After setting up the controller with the LDAP information, and when performing the step, FROM THE C6500 =>step 1, "Click on the Scan Tab", you will
need to first select the EMAIL button in order to see the SEARCH option of step 2.
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SPECIAL NOTE : Solution contribution by Cesar Jimenez and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0701569EN*
Solution Usage
Solution Usage
Description
FS-520/FS-607, availability of 3-hole punch in offline mode.
Solution
The 3-hole offline punch is available with the use of special firmware.Please install the following special firmware:
FS-520 - version GMC-31

FS-607 - version GMC-33
The firmware is available for download viathe Konica Minolta Download Selector.
2. Select the "Service" link located on the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.
5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0701856EN*
Description
How to print account track (copy track, ECM, EKC)data from the main body web utilites.
Solution
To print account track data, perform the following:
1. Open the Web Utilities window.
2. Click on [Machine Manager Setting].
3. Enter "admin" in the User Name text box, and an 8-digit administrator password in the password text box, then click on [OK].
4. Click on [Volume Track setting].
5. Click on [Volume Track data list].
6. Click on [Save this table as a file].
Note : The data will be saved in .csv format, which can be opened in and printed from Microsoft Excel or Excel Viewer. Excel Viewer 2003
(9.9MB) can be obtained free from Microsoft at the following URL;
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
Solution ID
TAUS0702801EN*
Solution Usage
Description
LU-202, part number for the new style feeding roller, paper feed roller, and separating roller.
Solution
The design and part number for feeding roller, paper feed roller, and the separating roller has changed since the release of the January 2007 Parts Guide
Manual. The new part numbers are listed below:
New Part Number Old Part Number ITEM
A03X565200 55VAR75000 Feeding Roller
A03X565300 55VAR74900 Paper Feed Roller
A03X565400 55VAR74900 Separating Roller
Solution ID
TAUS0656962EN*
Solution Usage
Description
Connecting a Hecon (key counter) device to the mainbody.
Solution
Please seeattachedBulletin Number 5563inregards to Hecon conventional key counter, Hecon Base 10 and legacy Minolta key counter. To viewthe PDF,
you may need to download a free copy of Adobe Reader.
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bizhub PRO C5500
Miscellaneous
Solution ID
TAUS0657655EN*
Solution Usage
Description
Item number for the 200K PM kit.
Solution
Item numbers for 200K PM kits are as follows:
Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums)
Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each)
Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums.
IMPORTANT :
Formerly, PM kits A and B (discontinued Item #7640X025 and Item #7640X026) included all components of the 100K PM kit -- this is not the case with Item
#DC65X001 and Item #DC65X002. The 100K PM kit must be ordered separately (see below).
When ordering 100K PM kits, be aware that, due to a change in the Charging Corona for the new models, 100K PM kits are NOT cross-compatible between
the bizhub PRO C6500 and bizhub PRO C6501 series.
Note : Please refer to attached marketing Bulletin 08-GB-084 and other 2 documents for details.
-To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
-To view theExcel document, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at
Solution ID
TAUS0657950EN*
Solution Usage
Solution Usage
Description
How to display the Process Adjustment on the User screen.
Solution
To display the Process Adjustment on the User screen, perform the following:
2. Select System setting.
3. Select software SW setting.
4. Scroll to software switch 1-0.
5. Select ON.
6. Exit service mode.
Solution ID
TAUS0658074EN*
Description
CS Remote Care/vCare E-mail Setup Instructions.
Solution
Attached are the zipped CSRC E-mail Setup Instructions:
bizhub PRO 1050/1050P/1050e vCare/CS Remote Care E-mail Setup Instructions version 1.8.5
bizhub 200/250/350/222/282/362 vCare/CS Remote Care E-mail Setup Instructions version 1.3.0
bizhub 360/420/500/600/750 vCare/CS Remote Care E-mail Setup Instructions version 1.2.1
bizhub PRO 920 vCare/CS Remote Care E-mail Setup Instructions version 1.8.2
bizhub C451/C550/C650/C203/C253/C353/C552/C652/361/421/501 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.0
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bizhub PRO 950 vCare/CS Remote Care E-mail (One-Way) Setup Instructions version 1.3.2
bizhub C200 vCare/CS Remote Care E-mail Setup Instructions version 1.2.0
bizhub C450/C351/C250/C352/C300 CS Remote Care E-mail Setup Instructions version 1.3.8
bizhub C451/C550/C650/C203/C253/C353 vCare/CS Remote Care E-mail (Two-Way) Setup Instructions version 1.0.0
bizhub PRO C500/8050/IP-901/IP-921/IC-405/IC-302 vCare/CS Remote Care E-mail Setup Instructions version 1.8.3
bizhub PRO C6500/C6500P/C5500/C5501/C6501/C65hc/Main body NIC vCare/CS Remote Care E-mail Setup Instructions version 1.4.0
Notes :
1. To open the file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can
either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
2.This vCare documentation can also be found by using the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please see attached procedure. To view a PDF, Adobe Reader must be installed.
Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0700252EN*
Solution Usage
Description
How to default a Macintosh driver to black & white.
Solution
The drivercannot bedefaulted to black & white on a Macintosh. This is a limitation of the operating system. Howevera PRESET can be made in the
driver for black & white printing by performing the following:
1. Select FilePrint andfrom the PRINT box, select the drop-down from the second box under the presets box.
2. Select QUALITY.
3. Select the drop down for SELECT COLOR.
4. Select GRAYSCALE (or the desired functionalityto besaved as a preset like duplex, finishing options, etc.).
5. Select PRESETS, then SAVE AS.
6. Name the file (example: Black & White).
7. Select OK. Select this saved PRESET of Black & White wheneverblack & white printing is required.
SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0701053EN*
Solution Usage
Description
The ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration.
Solution
CAUSE: Failed ES-1000.
SOLUTION: To confirm, test on a different IC-408 or IC-303 controller.
ES-1000 Spectrophotometer Functionality Troubleshooting
The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please review
product documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the following
steps;
1. For a Macintosh or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler for
Monitors will automatically install the USB driver. On a Microsoft Windows PC, go to Device Manager and with the ES-1000 plugged into USB,
"GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty.
2. Ifany PC or Macintoshcannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connect
ES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall the
Profiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USB
devicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000
will resolve this issue.
3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, download
the "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" link
and choose utility from the drop-down for download. There is a Macintosh and a Windows version. For more information on using this tool, go to
http://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp .
4. Keep in mind that on a Macintosh OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in an
OS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX.
5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On within
ColorWise Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did not
support the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise Pro Tools (version 38 or later - see attached)
will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" to
March 2010
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Miscellaneous
use the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery controller that has the FACI kit installed, the monitor provided with the
FACI kit contains a powered USB hub in its base. This should function the same as any hub that would be provided by EFI tech support. Plug the ES-1000
into the monitor hub and plug the monitor hub into the Fiery USB port.
6. Ifhaving tried all the steps above, and ES-1000 is still not being detected, and,having determined that the device is bad by using the ES-1000 Diagnostic
Tool, then the RMA return process should be initiated. Again, please contactthe OEM or EFI Tech Support.
Note : To open the attached file using WinZip, WinZip must be installed. WinZip can be downloaded from the WinZip website:
http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local
computer to view.
Solution ID
TAUS0701396EN*
Solution Usage
Description
How to remotely Create, Import and Export Account Track accounts using a browser.
Solution
To create a large number of accounts in Account Track using an internet browser, follow these steps. This is faster and easier than creating them through the
engine control panel. It has been tested with up to 200 accounts. You can use this method to transfer Account Track Information from one engine to another.
1. Enable Account Track on the engine using its control panel.
a. Utility/Counter
b. Administrator Setting
c. User Authentication
d. General Setting
e. User Authentication
f. User Authentication = OFF
g. Account Track = ON
h. Account Name = OFF
i. Account Distribution Number = 1000
j. Account Track
k. Copier/printer = USE
l. Scanner = USE m. OK, Close, Close, Close.
2. Create at least one account using the control panel.
3. Export the account list from the engine to a local computer.
a. With a browser, connect to the engine. (Not the controller)
b. Using the web browser, go to Machine Manager Setting.
c. Login to the engine. Login Name = admin ; Password = 12345678 .
d. Setting Data Import/Export.
e. Account Track Data (Tab Separated).
f. Export.
g. Save the resulting file (vt_tab.txt).
4. Edit the exported file using Microsoft Windows Notepad or another text editor.
a. Add users as follows: password [TAB] username [TAB] 0 [Enter].
b. Repeat step (a) for each user. See the following example of an edited file.
c. Save the file.
5. Import the edited file back to the engine.
a. Click Import.
b. Browse to the edited file on the local computer.
c. Click Import.
Note : The transfer is in real-time without the need to reboot the engine. Please see the attached sample txt output and procedure. To viewthe PDF, Adobe
Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0701453EN*
Solution Usage
Description
Unable to access the printer from a web browser. Can print to and PING the machine.
Solution
CAUSE: TCP/IP conflict with another device on the network.
SOLUTION: Remove the network cable from the printer and PING the same TCP/IP address again. If there is a Reply from the same TCP/IP address, work
with the network administrator to identify the other network device with the same TCP/IP address as the printer.
Solution ID
TAUS0701663EN*
Solution Usage
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Description
Printgroove supported models.
Solution
The followingare supported by Printgroove version 1.5.0:
bizhub PRO 1050/1050P/1050e/1050eP(embedded)

bizhub PRO 950(embedded)
bizhub PRO 920(IC-203)
7085(IP-602/IP-602M)
bizhub PRO C500/8050(IP-901/IC-302/IC-405)
bizhub PRO C500(IC-301)
bizhub PRO C6500(IC-303/IC-305/IC-408/IC-304)
bizhub PRO C6500P(IC-303/IC-305/IC-304)
bizhub PRO C6501(IC-305/IC-408)
bizhub PRO C6501P(IC-305)
bizhub PRO C65hc(IC-305)
bizhub PRO C5501(IC-305/IC-408)
bizhub PRO 1051/1200/1200P(embedded)
bizhub PRO 1600PwithSmart Imager R11
bizhub PRO 2000P withSmart Imager R11
bizhub PRO 2500P withSmart Imager R11
Xerox DocuTech 6100 seriesDocuSP4.x
Note : Please refer to the attacheddocument for additional information on Printgroove supported models. To viewthe PDF, you may need to download a
free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone, Production Print/SSD
Solution ID
TAUS0702294EN*
Solution Usage
Description
How to configure LDAP access on a Lotus Notes R5 or R6 server.
Performing a LDAP Search using an Anonymous Connection via Lotus Notes.

(supportedLDAPVersion) not enabled.
Solution
LDAP Production R5/R6 server setup :
1. Edit Notes.ini and add LDAP task. ServerTasks = Router, Replica, Update, Amgr, AdminP, CalConn, Event, Sched, Stats, HTTP, POP3, maps, LDAP.
2. Create a new Configuration document for LDAP to control Anonymous Access.
3. Create a new Configuration doc, call it Allservers in the Group or Server name, then save and close the doc.
4. Now open the Allservers doc. Note that the Basics tab has changed.
5. Select Use these settings as the default for all servers. Note that Group or Server name is now *-Default-. Also there is now an LDAP tab.
6. Click on the fields that you want to be accessible button.
7. Set it to show First Name InternetAddress and LastName only. Do this so only limited info is available.
Notes :
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a. If you upgrade a server from a previous release to Lotus Domino 6, the LDAP service uses the LDAP anonymous access configuration from the previous
release. If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES.NTF design,
the list of attributes allowed for anonymous access include the following attributes (attached - ldap1.pdf)not listed in the previous release:
b.The Allservers configuration doc will only affect the servers running LDAP. It will also allow the MFPs to access LDAP without using an authentication
account and password. This is the method that all users are using according to Lotus Incident 1632724.
c. Please refer to the attached document for more detail.
d. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at
the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
e. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0703268EN*
Solution Usage
Description
ISW error codes list.
Solution
ISWERROR CODES
Error Code
Description
Action
01
There is an error in the command to ISW processing unit.
Program is not executing normally. Restart from power ON and re-execute the ISW.
1F
A program error is detected.
Program is not executing normally. Restart from power ON and re-execute the ISW.
41
Input data format error
Check the ISW transfer data file.
42
Invalid machine name input data
43
Invalid board name input data
81
Input device error such as input timeout.
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Check that the communication cable between input devices (PC or ISW Tool) is properly connected.
C1
Failed to erase flash ROM. (during ISW to image control board)
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may
have expired. Replace the image control board.
C2
Failed to write flash ROM. (during ISW to image control board)
There is an error in the flash ROM on the image control board. Restart from ISW. If the error persists, the life of the image control board flash ROM may
have expired. Replace the image control board.
Error Code
Description
Action
C3
ROM checksum error. (during ISW to image control board)

The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file. Restart from ISW. If the error persists, the
ISW transfer data file may not be created correctly.
C4
Output device error such as output timeout
An error was detected in the ISW board targeted at that time. Check the ISW board.
E1
Failed to erase flash ROM. (during ISW to printer control board and FNS control board)
There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM
may have expired. Replace the targeted control board.
E2
Failed to write flash ROM. (during ISW to printer control board and FNS control board)
There is an error in the flash ROM on the printer control board or FNS control board. Restart from ISW. If the error persists, the life of the targeted flash ROM
may have expired. Replace the targeted control board.
E3
Communication error between image control board, printer control board, and FNS control board (during ISW to printer control board and FNS control board)
Check the I/F between the image control board and printer control board, or I/F between the printer control board and FNS control board.
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Error Code
Description
Action
F80-11
Printer Control ISW not written
Perform ISW data install
F80-21
VIF Control ISW not written
F80-30
ISW time-out
F80-31
ISW data error
F80-32
ISW write error
F80-40
FNS ISW not written
F80-41
ZU ISW not written
Note : Please refer to attached Error Codes list. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Solution ID
TAUS0703486EN*
Solution Usage
Description
NVRAM replacement procedure.
Solution
The bizhub PRO C6500/C5500 NVRAM replacement must be approved by ESS. Please contact the KMBS SSD Hotline and establish a ticket. Please
include the reason for replacement.
Note : For Hotline Advisor - The Management lists and a firmware capture must be attached to the ticket before it can be escalated to ESS.
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Procedure for Machine Log Capture :Insert USB drive into the service port on engine=> Press Utility => Utility => PowerSave =>
PowerSave.Interrupt & Accessibility buttons willflash until file is captured.
Solution ID
TAUS0642584EN*
Solution Usage
Description
How to install an indicator light system (Status indicator light).
Solution
Konica Minolta does not supply an indicator light system. However, one can be purchased and installed. The following information is needed:
Patlite Corporation www.patlite.com/
Patlite LES-402A-RYGB (four light pole mounted system)
Patlite SZ-012 Mounting Bracket (needed to mount the light pole to the machine)
The following connectors are needed to connect the Light Pole Wiring to the machine:
Tyco Electronics AMP www.tycoelectronics.com/
Connector (concave) - 179228-6 (CRIMP TYPE II RECPT HSG)
Connector (convex) - 292254-6 (CT RELAY HDR ASSY 6P NAT)
Pins (6 needed) - 179518-1
Connector packed in installation kit has 7 wires. Only six are usedfor the light bar. Pin 1 is marked in the plastic of the connector with the black wires
attached;please look closely.
The wires on the machine plug side of the connector are numbered in reverse (pin 1 on the indicator light side of the connector is attached to pin 6 of the
machine side). Keep this in mind when consulting themachine schematics and the Service Manual sectionfor connecting the indicator light.
Connector pins below refer to the harness with the black wires that comes in the kit with the light.
Pin 1 is not used (would be a ground but our system switches to ground)
Pin 2 connected to the BLACK wire in the light harness(+24 volt power lead)
Pin 3 is connected to the ORANGE wire in the light harness and causes the AMBER light to come on. This happens when the machine is out of toner.
Pin 4 is connected to the RED wire in the light harness and causes the RED light to come on. This happens when there is a machine paper jam or when
there is a paper mismatch from the Fiery controller and the Detail Check button comes on requiring customer interaction.
Pin 5 is connected to the GREEN wire in the light harness and causes the GREEN light to come on. This happens when the machine is operating normally
(making copies). The BLUE light is also on at this time.
Pin 6 is connected to the BLUE wire in the light harness and causes the BLUE light to come on. This happens when the machine is on and ready to copy,
print or scan but not actually running. The BLUE light is also on with the GREEN light when the machine is operating and making copies.
Note : This is a four-light system that indicates Ready, Operating, Low toner, and Jam.The wiring for the light system can be found in the Service
Manual.Please see attachments for reference. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Ed Bellone/Cesar Jimenez/Jim Behrends, Production Print/SSD and Clinton Marquardt, ESS
Solution ID
TAUS0651550EN*
Solution Usage
Description
Konica Minolta Security White Paper.
Solution
See Security White Paper for details.
Notes :
a.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
b. More in-depth security information is also availableon the Konica Minolta bizhub security page,
http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html .
SPECIAL NOTE : Solution contribution by Jim Behrends and Mark D'Attilio, Production Print/SSD
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Solution ID
Miscellaneous
TAUS0656450EN*
Solution Usage
Description
SD-501, how to adjust the trimmer receiver movement count.
Solution
Verify that dipswitch 22-5 is set to 1 (Tech Rep mode) to display the Timmer Count Adjustment correctly.
To adjust the trimmer count, perform the following:
1. With the machine powered ON touch [MACHINE] on the upper right corner of the touchscreen.
2. Touch [Adjustment] on the touchscreen.
3. Touch [02 Finisher Adjustment] on the touchscreen.
4. Touch [06 Trimmer Count Adjustment] on the touchscreen. Select [700], [500], or [300] as the trimmer count setting.
5. Touch [OK] on the touchscreen.
6. Touch [RETURN] on the touchscreen.
Note : The cutting board (p/n 15AN 5282 1E), also referred as the trimmer receiver or the catching plate, must be replaced when it has reached its useful
life (after 18,900trim cycles).The part can be found in the SD-501 Parts Guide Manual in the paper adjustment unit sectionat theend of the
manual.Replacement procedure can be found in the SD-501 Field Service Manual and is titled as:Replacing the trimmer board assembly.
Solution ID
TAUS0657077EN*
Solution Usage
Description
For what is the Feature Update CD that ships with the IC-303 used?
Solution
The Feature Update CD v1.1 is used to enable addon features that were purchased separately. This includes the FACI and Graphic Arts Premium packages.
The CD is a bootable disk. Once booted, you will be offered an option to update the controller or to exit. You must have a dongle for the feature that is to be
enabled before using this CD. You would insert the dongle prior to selecting the update option from the CD menu.
Solution ID
TAUS0657358EN*
Solution Usage
Solution Usage
Description
Power requirements.
Solution
Power requirements:
208V ACto 240V AC,60Hz, 16A, (dedicated line)
Solution ID
TAUS0701001EN*
Description
How to enable Blur Prevention for printing.
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Solution
To enable Blur Prevention for printing, perform the following:
3. Select [Printer Setting].
4. Select [Blur Prevention].
5. Select [ON].
6. Select [OK].
Solution ID
TAUS0701127EN*
Solution Usage
Solution Usage
Description
How to change the Image Quality Stability frequency.
Solution
To change the Image Quality Stability frequency, perform the following:
1.Select the Utility/Counter button on the display.
2.Select #3 Machine Admin. Setting.
3.Select #1 System Setting.
4.Select #5 Expert Adjustment.
5.Select #7 Quality Adjustment.
6.Select #4 Image Quality Stability. Here you can select the Image Quality and frequency 2, or Speed.
Note : When Image Quality Stability is chosen productivity may fail, when Speed is chosen, quality may fail.
SPECIAL NOTE : Solution contribution by Freddie Burnham and David Aekus, Production Print/SSD
Solution ID
TAUS0703098EN*
Description
Information concerning the bizhub PRO C5500/C6500/IC-408/FS-520 configuration.
Solution
The bizhub PRO C5500/C6500/IC-408/FS-520 configuration is now available. With IC-408 version 1.0, the following patches are required 1-PYRSX and
1-UY7PG (IC-408 versions 1.0a and 1.1 do not require the patches).
Notes :
1.See attached configuration sheet. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web
site at: http://www.adobe.com/products/acrobat/readstep2.html .
2.The IC-303 and IC-305is not compatible with the FS-520.
3.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800086EN*
Solution Usage
Solution Usage
Description
How to copy/print onto envelopes.
Solution
Copying/printing onto envelopes is not recommended or supported.
SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID
TAUS0800473EN*
Description
Is GBC pre-punched paper a supported paper type?
Solution
At this time GBC pre-punched paperis not a supported type. If attempting to run this stock and a jamsoccurs, rotate paper to the 8.5x11R position or rotate
image and run with holes on trail edge.
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Solution ID
Miscellaneous
TAUS0800552EN*
Solution Usage
Description
How to enable/disable the DETAIL CHECK button on the MFP display, and force printed jobs to printmessages such as "Please load designated Paper in
Tray, Incorrect paper size, Incorrect paper weight, To check details, touch [Detail Check]" is indicated.
Solution
To enable/disable the DETAIL CHECK button on theMFP display (this is done on the controller),perform the following:
1. Browse to the Fiery controllers viathe TCP/IP address.
2. Launch the Fiery Web Tools and log in under Administrator, Fiery.1.
3. LaunchConfigure.
4. Select Server.
5. Select Jobs and enable/disable the JOB MISMATCH ACTION IS DETECTED. Check/enable if you DO NOT want the message to be displayed on theMFP
and uncheck/disable to have the message indicated.
6.Select Apply followed by a reboot of the controller.
Solution ID
TAUS0801037EN*
Solution Usage
Solution Usage
Description
Can NCR PAPER be used as copy paper?
Solution
NCR PAPER is not a supported media type.
SPECIAL NOTE : Solution contribution by Gary Scimeca and Gregg Gallant, Production Print/SSD
Solution ID
TAUS0902253EN*
Description
Part Number for actuator in finisher stapler unit.
Solution
Actuator (p/n 15SJ P720 00). This actuatordetects the remaining quantity of staples and may come off whenreplacing the staple cartridge.
Notes :
1.This part iscompatible with the following:
Mass production models
ColorMFP FS-608/FS-607 - bizhub C650/C550/C451 and bizhub PRO C5500/C5501/C6500/C6500P/C6501/C6501P/C65hc
B/WMFP FS-602/FS-604/FS-611 - bizhub 600/750 and bizhub PRO 920/950
Discontinued model
FS-110(13QE)/FS-210(13QJ) - 7155/7165
FS-110(14JS)/FS-210(14JT) - 7272/7255
FS-108 - 7085/7075
2. Installation of Actuator
Using tweezers (or something similar), please install the actuator in the position shown in theattached photo. Ensure to set the two pins on the side of the
actuator andpay attentiontothe direction of the actuator.
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID
TAUS0603556EN*
Solution Usage
Description
Power consumption data.
Solution
Please see attachedpower consumption data for warm-up, standby, and running modes.
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD
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Solution ID
Miscellaneous
TAUS0647205EN*
Solution Usage
Solution Usage
Description
What is the username and password for Extension for Maintenance (Web Utilities) when browsing to the mainbody NIC?
Solution
The user ID is: ce (lowercase) and the password is: 92729272 .
Note : The user namecannot be changed.
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Jim Behrends/Ian Lynch, Production Print/SSD
Solution ID
TAUS0657237EN*
Description
What functions are restricted when operating EFI Impose in Demo mode?
Solution
EFI Impose Demo mode is 100% functional and only differs from the retail product by printing a watermark on all pages with the word DEMO . The
"DEMO" watermark is removed when an Impose dongle is inserted in the workstationon whichImpose is being invoked.
Solution ID
TAUS0657539EN*
Solution Usage
Solution Usage
Description
How to enable a key counter or other vendor option.
Solution
To enable a Key counter or other vender option, perform the following:
1.Enter the Service mode.
2.Press Stop, 9 to enter the Fee Collection Setting Mode.
3.Select Coin Vendor and set to Equip and press OK.
4.Select Management Function and select the correct settings for the equipment.
Solution ID
TAUS0657776EN*
Description
How to enable/disable continuation print.
Solution
To enable/disable continuation print, perform the following:
1. Press the Utility/Counter key.
2. Touch [02 User Setting] on the touchscreen.
3. Touch [03 Common Setting] on the touchscreen.
4. Next to the [Continuation print] mode selection choice displayed on the touchscreen, touch [Copy on] to enable or [Copy off] to disable.
6. Touch [Exit] on the touchscreen.
Solution ID
TAUS0658100EN*
Solution Usage
Description
How to activate Toner Refresh mode.
Solution
To activate Toner Refresh mode, perform the following:
1. Select Machine on the LCD screen.
2. Select Adjustment.
3. Select Execute Adjust Operation.
4. Select Toner Refresh Mode.
5. Select OK.
6. Select Exit.
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Solution ID
Miscellaneous
TAUS0700950EN*
Solution Usage
Description
FS-503/FS-607 main tray stacking capacity.
Solution
The main tray stacking capacity for standard 8.5x11 and A4paper size is 3000 sheets.
With version 20 (Phase 2) firmware the main tray stacking capacity has changed for 8.5x14 11x17, 12x18, 13x19, A4, B3, large custom paper sizes, and is
now based upon paper weight.
Up to 80gsm - 1500 sheets

81gsm - 135gsm - 1000 sheets
Note : FS-607 does not support larger than 12x18 sheet exitingto the main tray. The sub tray must be used for these sizes.
Solution ID
TAUS0702284EN*
Solution Usage
Solution Usage
Description
Only 30 one-touch locations for scan to SMB can be selected, yetdocumentation indicates that 500 can be input.
Solution
CAUSE:Thedocumentation is incorrect.
SOLUTION: The following iscorrect:
Scan to SMB can store 30 locations.

Scan to FTP can store 30 locations.
Scan to HDD can store 150 boxes.
Scan to E-mail can store 450 addresses.
Solution ID
TAUS0703770EN*
Description
How to enable Auto Tray select (ATS).
Solution
To enable ATS settings perform the following:
1. Press the Utility key.
2. Select User Setting.
4. Select Feed Tray Setting.
5. Select ATS Permit.
6. Select ON.
7. Select OK.
8. Select Feed Tray Auto Select.
9. Select the desired feed trays to be included in the ATS search.
10. Set the tray priority for the ATS search.
11. Select OK.
12. Select Auto Paper Type.
13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS.
14. Select OK.
15. Exit User mode.
16.Select Paper Setting on the Machine Screen.
17.Select a tray in the ATS list.
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18. Select Size Setting.

19.Select or confirm it is set to normal and select OK.
20. Perform same for other trays.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Reginald Tingle, KMBS - Hawthorne
Solution ID
TAUS0800076EN*
Solution Usage
Description
System code version 1.0a for IC-408 Fiery controller.
Solution
System code version 1.0a for IC-408 Fiery controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and Installation
Instructionsfor additional detail.
To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
IMPORTANT WARNING : When running the installation program for version 1.0a system code, which copies files onto the computer being used for
installation, it is extremely important thatit isinstalled into a folder on the hard drive. DO NOT INSTALL IT TO THE ROOT of the C:\ drive.
If the code is loaded onto the root of the hard drive, all other data and programs on the drive will be destroyed.
IMPORTANT :Pleaseshare this crucial informationwith all technicians who might need to install System Code 1.0a on the IC-408.
Solution ID
TAUS0800294EN*
Solution Usage
Solution Usage
Solution Usage
Description
How to disable the centering sensors on the LU-202, PF-601 and ADU.
Solution
The centering sensors for the LU-202, PF-601 and ADUcan be disabled by using the following DIP switches:
LU-202/PF-601 - DIPsw 26-4 set to "1"

ADU - DIPsw 26-5 set to "1"
Note : These DIP switches were added in bizhub PRO C6500 version 30 firmware.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and David Aekus/Ed Bellone, Production Print/SSD
Solution ID
TAUS0800338EN*
Description
What port and protocol is used for the driver auto configuration feature?
Solution
The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP.
SPECIAL NOTE : Solution contribution by Mark D'Attilio and Ian Lynch, Production Print/SSD
Solution ID
TAUS0801933EN*
Description
What are the drum part numbers?Drums are not listed in the Parts Manual.
Solution
The drums are a supply item and are listed as the DU-102 (Item #A0400Y0). All 4 drums are the same.
Notes :
a.The DU-102B drum (polished) was developed to counteract the white spots that were caused by toner adhering to the black drum surface. The DU-102B
drum should only be used for the black station, although in a pinch it can be used in any station. The bizhub PRO C6501 ships with the DU-102B drum
installed in the black station.
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b. The modified DU-102C Drum Kit (Item #A0400Y4) can now be used in place of the DU-102 and DU-102B. DU-102C is packaged the same as DU-102B
but with a green dot label on each box.DU-102C = DU-102B drum + DU-101 cleaning blade/holder.
c. Please see attached documentation for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD
Solution ID
TAUS0808056EN*
Solution Usage
Description
Can the Pixel Ratio data be used to determine the toner usage or coverage?
Solution
The pixel ratio data cannot be used to determine the toner usage or coverage.
The pixel ratio data reported on the list is simply referential data and it is not designed for accounting purpose.The intentedpurpose of this data is to check
rough machine usage conditions (low coverage or high coverage). Therefore,KMBS does not recommendusing the pixel ratio data for accounting purpose.
The pixel ratio is calculated from the actualarea written bythe write unitand the total paper area, based on A4 size.
The calculation formula is as follows: Pixel ratio =actually written area for the period / total paper area for the period (# of sheets x A4 area).
The total paper area in the above formula, however, is always calculated using A4 sizem regardless of the actualpaper size used. (One sheet of legal, letter,
A3,or A5 paper is counted as 1 sheet of A4.) The calculationis not affected by any machine setting or market destination. The pixel ratio for an A3
whole-area-solid image is calculated as 200%. If a customer prints many A3 whole-area-solids, the pixel ratio exceeds 100%.
In addition,the pixel ratio datadoes not reflect the actual amount of toner attachedper dot.
Solution ID
TAUS0808091EN*
Solution Usage
Description
Finisher compatibility between bizhub PRO C5500/C6500 and bizhub PRO C5501/C6501.
Solution
The bizhub PRO C6501 peripherals (FD-503, FS-521, LS-505, PB-502, SD-506) are not backwards-compatible to the bizhub PRO C5500/C6500.
The bizhub PRO C5500/C6500 peripherals (FS-503, PB-501) are compatible with the bizhub PRO C6501.
The bizhub PRO C5500/C6500 peripherals (FS-520, FS-607, LU-202, PI-502, PK-512, OT-502) are compatible with the bizhub PRO C5501.
The PF-602 is compatible with the bizhub PRO C6500.
Solution ID
TAUS0808269EN*
Solution Usage
Description
Supported peripherals and configurations.
Solution
PrintStation 6565km supports the following peripherals :
PF-601 -Two-Tray Universal Paper Feed Unit
HT-504 -Heater for PF-601
LU-202 -Large Capacity Tray
HT-503 -Heater for LU-202
FD-501 -Multi-Folding Unit
OT-502 -Output Tray
FS-503 -Staple/Stacker Unit
SD-501 -Saddle-Stitch Unit
LS-501 -Large Capacity Stacker
FS-607 -Booklet Finisher
PK-512(US) -Punch Kit
PK-512(EU) -Punch Kit
PK-513 -Punch Kit
PI-502 -Post Inserter
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FS-520 -Staple Finisher

PB-501 -Perfect Binder
PrintStation 6565km supported configurations include:
FS-503
FD-501
SD-501
LS-501
FD-501 + FS-503
LS-501 + FS-503
LS-501 + SD-501
FD-501 + LS-501
OT-502
FD-501 + SD-501
PB-501
FD-501 + PB-501
SD-501 + PB-501
FD-501 + SD-501 + PB-501
LS-501 + PB-501
SD-501 + FS-503
FD-501 + SD-501 + FS-503
FS-607 (may include PI-502 + PK-513)
PrintStation 0105km supported peripherals:
PF-701 -Paper Feeder Unit
LS-501/LS-502 -Large Capacity Stacker
FS-503 -Stapler Finisher
FD-501 -Folding Unit
SD-501 -Booklet Maker
PB-501 -Perfect Binder Finsher
Printstation 0150km Supported combinations include:
FD-501
FD-501 + SD-501
FD-501 + FS-503
FD-501 + SD-501 + FS-503
LS-501 + LS-502
LS-501 + FS-503
LS-501 + LS-501 + FS-503
LS-502
SD-501
FS-503
LS-501 + SD-501
FD-501 + LS-502
FD-501 + LS-501 + FS-503
SD-501 + FS-503
PB-501
SD-501 + PB-501
LS-501 + PB-501
FD-501 + PB-501
FD-501 + SD-501 + PB-501
FD-501 + LS-501 + PB-501
LS-501 + SD-501 + FS-503
Solution ID
TAUS0900083EN*
Solution Usage
Description
How to default the opening scan size of a scanned document from Adobe Acrobat 7/8/9.
Solution
To default the opening scan size of a scanned document via Adobe Acrobat 7/8/9 perform the following:
1.Open a PDF.
2.Select Edit and then Preferences (see attached photo).
3.Click on Page Display => Magnification. Zoom to Scroll and select the desired opening size.
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ian Lynch/Cesar Jimenez, Production Print/SSD
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Solution ID
Miscellaneous
TAUS0902480EN*
Solution Usage
Description
How to set up Scan to FTP on Microsoft Windows 2008 Server.
Solution
Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media
Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx .
Solution ID
TAUS1000207EN*
Solution Usage
Solution Usage
Description
How to Scan to SMB or FTP in a Mac 10.xenvironment.
Solution
See the attached PDF for instructions on setting up a Mac 10.x for scanning.
SPECIAL NOTE: Solution contribution by Randall Marquardt SSD/Workgroup
Solution ID
TAUS1000231EN*
Description
Vendor/key counter specifications and vendor-related firmware guide.
Solution
The attached documents list all of the functions available for the MFPs when certain Vendor modes are enabled, and list any special firmware that might be
needed. This information applies to all KMBS equipment.
If a function is listed as Not supported please use the Vendor-related Firmware updates documentto see if Special firmware is available for the MFP in
question.
If Special firmware is not available, please contact the SSD Hotline to submit a Product Change Request form.
Solution ID
TAUS0629113EN*
Solution Usage
Description
Is Bates Stamping supported?
Solution
Bates stamping is not supported when scanning or printing to these models. However they can do something very similar when copying using stamping and
overlays. To perform this do the following:
1. Select Application from the copy screen.
2. Select Stamp/Overlay.
3. Here the settings that the customer wants can be selected. Date/time, Page number, and Set number if wanted.
4. Customize the placement of the stamps as needed when selecting.
5. If logo or text is to be always used an overlay can be created to select.
6. Once all the settings are as the customer wants they can be saved as a Mode Memory Job for one touch recall. This will allow the customer to perform all
the elements of Bates Stamping when copying with these models.
Solution ID
TAUS0652069EN*
Solution Usage
Description
How to set up scan to FTP with Creo IC-301 or IC-304/Plus.
Solution
Scan to FTP is not available with the IC-301 or IC-304/Plus.
As an altenative, the Remote Scan can be used. The Remote Scan utility can be loaded on a Workstation or the controller. This utility allows for the creation
of scan boxes on the engine and to retrieve scans from those boxes. Scanning is performed on the engine using the scan to HDD option from the LCD panel.
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Solution ID
TAUS0656681EN*
Solution Usage
Description
Standard memory for thebizhub PRO 6500 series.
Solution
The standard memory is 256MB for each color.
Note : Additional storage isobtained by installing the HD-506 (Item #A03Y0Y0). The HD-506 is used for stamp, watermark and overlay.
Solution ID
TAUS0657336EN*
Solution Usage
Solution Usage
Description
What is the default user name and password for the Machine Manager Setting page of the main body web utilities?
Solution
The default user name and password for the Machine Manager Setting page of the main body web utilities:
User name: admin
Password: 12345678
Solution ID
TAUS0657771EN*
Description
How to disable auto shut off.
Solution
To disable the auto shut off mode, perform the following:
1.Press the Utility/Counter key.
2.Touch [03 Machine Admin. Setting] on the touchscreen.
3.Enter the Administrator password (default password is 1, 2, 3, 4, 5, 6, 7, 8).
4.Touch [OK] on the touchscreen.
5.Touch [01 System Setting] on the touchscreen.
6.Touch [01 Power Save Setting] on the touchscreen.
7.Touch [Auto Shut Off] on the touchscreen.
8.Scroll to the top of the Auto Shut Off screen using the up/down arrows located on the right side of the touchscreen until [---min.] is highlighted on the
touchscreen.
10.Touch [Exit] on the touchscreen.
Solution ID
TAUS0700311EN*
Solution Usage
Solution Usage
Description
Able to input account track setup data but the account will not create.
Solution
CAUSE: An account with the same data already exists.
SOLUTION: Create the account with a different name to remove the conflict.
Solution ID
TAUS0701117EN*
Description
What is the total amount of scan designations for SMB that can be registered?
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Solution
The maximum number of SMB scan designations that can be registered is 30.
Solution ID
TAUS0701245EN*
Solution Usage
Solution Usage
Description
How to check the machine humidity and temperature values.
Solution
To check the machine humidity and temperature values, perform the following:
2. Select [PROCESS].
3. Select [SENSOR OUTPUT CHECK].
4. Select [HUMIDITY/TEMP].
5. Select [START].
6. Select [STOP].
Solution ID
TAUS0701247EN*
Description
How to check the toner density sensor values.
Solution
To check the toner density sensor values, perform the following:
2. Select [PROCESS ADJUSTMENT].
3. Select [SENSOR OUTPUT CHECK].
4. Select [TONER DENSITY RETURN MODE].
5. Select the desired colors.
6. Select [START]. The machine will cycle and the toner density value will be displayed.
7. Select [CLOSE].
Note : The optimum value for the toner density sensor is 127. If a value of 5 is returned, run toner refresh mode and recheck the toner density sensor
value.
Solution ID
TAUS0701871EN*
Solution Usage
Solution Usage
Description
How to print detailed meter count data, including large pages, small pages, black & white, and color.
Solution
To print a detailed counter list perform the following:
1. Press the Utility button.
2 Select Details.
3. Select Copy Screen.
4. Select the desired paper tray and press the Copy button.
Note : Please see attached screen shot for the data thatis availableusing theDetail Counter List.
Solution ID
TAUS0701965EN*
Description
Is printing or copying to 4x6 postcard stock supported?
Solution
The smallest supported paper size is 5.5x8.5S for this engine.
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Solution ID
TAUS0702445EN*
Solution Usage
Solution Usage
Description
How to set up FTP Publishing Services on a Microsoft Vista workstation.
Solution
Please follow the step-by-step procedures as shown in the attacheddocument.
Solution ID
TAUS0702491EN*
Description
Why Auto Color cannot be selected when using booklet mode.
Solution
This is specification for the bizhub PRO C6500 for the following reasons:
1. If there are color originals and B/W originals on the same paper in booklet mode it can not decide to print color or black and white.
2. If using 'Autocolor mode' in booklet mode with a lot of originals, the printing cannot be started until the pre-scanning finishes from the first page to the last
page (i.e., the first page/color, the second page/BW... the last page/color, and start). In this case, there is not enough memory area and productivity will be
strongly reduced.
Solution ID
TAUS0702497EN*
Solution Usage
Description
How to print out the account data (account track, ECM, EKC) counter list from the main body.
Solution
To print account track data list from the machine, perform the following:
1. Enter the Admin Mode.
2. Select #1 System Setting.
3. Select #6 List/Count.
4. Select Use Management List (this is the account track, ECM, ECK accounts list information).
5. Select Copy (upper left hand corner of the display) and thenpress the green Start button.
Notes :
a. Remember to exitAdministrator mode,press the Utility button (upper right-hand corner of the display) followed by the Return, Clear, Clear, and then Exit.
b. Be sure to createone account under User Authentication Set or data will not print.
SPECIAL NOTE : Solution contribution by Ed Bellone, David Aekus and Ian Lynch, Production Print/SSD
Solution ID
TAUS0702534EN*
Solution Usage
Description
How to install a printer using LPR (IP Printing) under Macintosh OS9.
Solution
Please perform the procedures mentioned in the attached document.
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Solution ID
Miscellaneous
TAUS0702585EN*
Solution Usage
Solution Usage
Description
How to bypass an external key counter for printing.
Solution
To bypass an external key counter for printing, perform the following:
1. Enter Service Mode.
2. Press Stop and then 9.
3. Press Management Function.
4. Press NOT OBJECT for the printer.
SPECIAL NOTE : Solution contribution by Ed Bellone/Jim Behrends/Ian Lynch, Production Print/SSD
Solution ID
TAUS0702779EN*
Description
After ARPing LinkCom III, the LAN light still flashes and is not seen in PrintGuide.
Solution
CAUSE: Incorrect procedure.
SOLUTION: After ARPing the LinkCom box, PING the TCP/IP address in order to activate the ARP. The light will go solid and it will be seen in
PrintGuide.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID
TAUS0703280EN*
Solution Usage
Solution Usage
Description
PI-110/PI-502/PI-503, how to tri-fold several sheets from the Post Inserter.
Solution
Multiple stacks cannot be set to fold in tri-fold individually using the Post Inserter.This is specification of the machine.
Solution ID
TAUS0703393EN*
Description
Calibration Chart Kit part number and instructions.
Solution
Please use the Calibration Chart Kit (p/n 518-00961A)when calibrating the IC-301 or IC-304 Creo.
Note : Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can
be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
TAUS0703557EN*
Solution Usage
Description
How to add a user for User Authentication.
Solution
To Add a user for User Authentication perform the following procedure:
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1. Select Utility.
2. Select Machine Admin.
3. Select User Authentication.
4. Select User Authentication Set.
5. Select User Registration.
6. Select Add.
7. Enter information for user and desired permissions.
8. Select OK.
Solution ID
TAUS0703592EN*
Solution Usage
Solution Usage
Description
How to default small sized originals placed on the glass to 8.5x11 paper.
Solution
Follow these procedures to default small sized originals placed on the glass to 8.5x11 paper:
1. Select Utility.
3. Select System Set.
4. Select Size Set.
5. Select Original Glass Minimum Detect.
6. Select 8.5x11.
7. Select OK.
Solution ID
TAUS0703759EN*
Description
Large size count on the 2nd page of the Management List.
Solution
With bizhub PRO C6500/C6500Pfirmware version 30 and bizhub PRO C5500 firmware version 12, DipSW 10-6 setting is now available. Depending on this
DipSW setting, the count increment value of Large size count on the 2nd page of the Management List may differ from the earlier version firmware.
The new DipSW 10-6 works in conjunction withDipSW 4-6 andDipSW 4-7 affecting copy/print by changing only the increment value of Large size count. For
the details of the operation, please refer to the attached file.
CAUTION : If one or both of DipSW 4-6 and DipSW 4-7 is/are set to 1 (increment 2 counts for large size), the increment value of Large size count on the
2nd page of the Management List may change.
SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0800152EN*
Solution Usage
Description
Why, when inserting multiple pages from Post Inserter and attempting to subset staple, are all sheetsstapled? For example, if attempting to insert 3 sheets
into a document and setting only the first 2 to staple, all 3 will be stapled.
Solution
It is not possible to apply subset finishing properties to a group of inserts, as the inserts themselves are a subset.
Solution ID
TAUS0800174EN*
Solution Usage
Solution Usage
Description
PK-512, availability ofhole punch for tab paper.
Solution
The punching of tab paper is not supported with the PK-512. The PK-512 is the punch kit for both the FS-520 and FS-607.
Solution ID
TAUS0800589EN*
Description
Is there a Bypass Paper Tray adjustment for paper size detection?
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Solution
There is no Bypass Paper Tray adjustment for paper size detection. If the tray is recognizing paper sizes incorrectly, please perform the following:
1.Ensure that the three holes in the Side Guide Pinion (gear) aligned properly. Two of the holes align with holes in the Side Guide Racks and the other aligns
with a hole in the Mount Plate for the Side Guide Pinion (p/n 65AA 4262 0).
2. If the tray alignment is correct replace Size Detection VR (VR4) (p/n 56AA 8560 1).
3. If problem persists, replace the entire Bypass Feed Unit (p/n A03U R750 00).
Solution ID
TAUS0800621EN*
Solution Usage
Solution Usage
Solution Usage
Description
Part number for CCD ribbon cable.
Solution
CCD ribbon cable(p/n A03UN13300).
Note :The Parts Manual does not list or show the CCD ribbon cable.
Solution ID
TAUS0800761EN*
Description
What is the part number for the CCD?
Solution
The CCD is nowavailable as a spare part (p/n A03UA29000).
Solution ID
TAUS0800946EN*
Description
How to find/display a MAC address.
Solution
To find the MAC address of a specific device in a Microsoft Windows environment, such as a main body internal NIC, access the command prompt,PING
the TCP/IP address of the device and then perform the command, arp a .
The attached procedures are for Microsoft Windows 98/NT/2000/2003/XP, DOS/Microsoft Windows 3.11/Microsoft Windows for Workgroups, Microsoft
Windows Vista and Macintosh OS X. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe
web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Note : Also attached is the Technitium MAC Address Changer freeware program. This software is not supported by Konica Minolta and is to be used at
your own risk.
To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file
can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0801385EN*
Solution Usage
Description
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What is the maximum weight the PF-601 paper feed trays can lift?
Solution
The maximum lifting capacity of the PF-601 paper trays is 132 lbs.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD
Solution ID
TAUS0801856EN*
Solution Usage
Solution Usage
Solution Usage
Solution Usage
Description
How to set the control panel default screen to Copy.
Solution
To set the control panel default screen to Copy:
1. In Utility Screen select USER.
2.SYSTEM SETTING.
3.DEFAULT SCREENand make desired setting.
SPECIAL NOTE : Solution contribution by Chuck Tripp and David Aekus, Production Print/SSD
Solution ID
TAUS0802261EN*
Description
How to change the Page Size in Adobe InDesign in Macintosh OSX 10.5.
Solution
To change the Page Size in Adobe InDesign in Macintosh OSX 10.5:
1. With the document open, select File.
2. Select Print.
3. On the General tab select the printer from the list.
4. On the Setup tab select the desired page size.
5. Select Print to print the job.
SPECIAL NOTE : Solution contribution by Gregg Gallant and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0802262EN*
Description
How to change the Page Size in Adobe Acrobat in Macintosh OSX 10.5.
Solution
To change the Page Size in Adobe Acrobat in Macintosh OSX 10.5:
1. With the document open, select File.
2. Select Page Setup.
3. Format For: Select the printer from the list.
4.Page Size:Select the desired page size.
5. SelectOK.
Solution ID
TAUS0807911EN*
Description
Replacing a color write unit and necessary adjustments.
Solution
There are multiple adjustments that need to be performedafter replacing a color write unit. Please refer toattached documentation for the procedures.
IMPORTANT : Prior to performing these adjustments ensure that the Dust proof glass is clean (write unit).
FD-Mag. Adjustment (Printer Adjustment)
CD-Mag. Adjustment (Printer Adjustment)
LD bias adjustment (Drum Peculiarity Adj.)
Color Registration Adj. (Printer Adjustment)
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Color Registration/Manual (Printer Adjustment)

Auto gamma adjustment (Drum Peculiarity Adj.)
Solution ID
TAUS0808542EN*
Solution Usage
Description
How often should the gradation adjustment be performed and when.
Solution
In general, the printer:
should be calibrated at least once a day depending on the volume of print jobs.
should be performed 30 minutes after the machine is powered on.
should also be performed at least every 1000 copies or less depending on the coverage/fill of the copy/print jobs.
Please refer to attached document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
Solution ID
TAUS0900463EN*
Solution Usage
Solution Usage
Solution Usage
Description
How to change scan compression.
Solution
To change scan compression, perform the following:
1. Press 'Utility counter'.
2. Press 'User setting'.
3. Press 'Scan setting'.
4. Press 'Next'.
5. Press 'Next'.
6. Now you can change the compression to High, Standard, or Low.
7. Press 'OK'.
8. Close.
SPECIAL NOTE : Solution contribution by Chuck Tripp, ProductionPrint/SSD
Solution ID
TAUS0900993EN*
Description
How to print without an Account track ID.
Solution
To set up theMFP to print without an Account track ID, perform the following steps:
1. Press the Utility button.
3. Select User Auth./Account Track.
4. Select #4, Without Authentication.
5. Select Print and set it to Permission.
6. Press OK.
7. Press Exit.
Solution ID
TAUS0901119EN*
Description
Why is there a 3-sheet limit when half folding paper on the FS-607?
Solution
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The 3-sheet limit is due to the fact that if more than 3 sheets are foldedthere is a good probability the paper will not stay together and cause a jam in the
finisher.
That is whyup to 20 sheets of paper can bestapled; the staples actingas abind for the pages.
Solution ID
TAUS0901380EN*
Solution Usage
Solution Usage
Solution Usage
Description
How to change theinitial screen to black from color.
Solution
To change the initial screen to black from color:
2. Select Initial settings.
3. Select Copier initial settings.
4. Wait for the copier screen to appear then change the setting to = black.
5. PressOK then exit.
To not have the copier initial screen default back to Color if the "RESET" button is pressed perform the following:
2. Select User Setting on the touchscreen.
3. Select System Setting on the touchscreen.
4. Select Reset Setting on the touchscreen.
5. Select Mode reset setting.
6: Select Reset Button function.
7: Set to "Initialize".
8. Press O.K.
9. Press Exit.
Solution ID
TAUS0901527EN*
Description
How to change the Scan to E-Mail/Print via E-Mail ports.
Solution
The default ports are 25 for outgoing and 110 for incoming. To change ports:
1. Browse to the Fiery TCP/IP address.
2. Select Web Tools.
3. Select Configure tab.
4. Select Launch Configure.
5. A new window will open, input the Administrator password when prompted.
6. From settings list on left side (gray background), select Network.
7. In Network settings options, select Services.
8. In Services settings options, select either E-mail or Print via E-mail.
9. In E-mail settings options on right side of window (white background) select E-mail Setup.
10. A new window will open with E-mail Server settings.
11. Change port numbers as needed.
12. Select Save, window closes.
13. In original Configure window, select Reboot from left side menu (gray background) to apply setting changes.
Solution ID
TAUS0902657EN*
Description
Text Thinning/Reversed Text Enhancement Setting.
Solution
Text Thinning/Reversed Text Enhancement Setting works on controller and engine at the same time. Please set carefully; refer tothe attached documents. To
view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by KMBT (Japan)
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Solution ID
Miscellaneous
TAUS0902851EN*
Solution Usage
Description
Multifunctional products and printers supporting bizhub vCare and/or Total Counter Notification.
Solution
Download the attached document, which lists MFPs and printers compatible with vCare\CSRC (CS Remote Care) or Total Counter Notification in the engine
administrator mode.
SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Solution ID
TAUS0902915EN*
Solution Usage
Description
Board part number cross-reference.
Solution
Please refer to attached documentation. The boards listed are:
Operation Panel
OACB
IPB
IMCB
PRCB
ACDB
IFB
HV1
HV2
DCPS1
DCPS2
CVDB
Solution ID
TAUS0629386EN*
Solution Usage
Description
ISO 15408 certification information.
Solution
TheMFPsare certified ISO 15408 EAL Level 3. Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security
White Paper and Marketing Bulletin 09-GB-103.
1. ISO 15408 FAQ
2. Trusted Computing Base
3. ISO 15408-3
4. Common Criteria
Also, go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html , for more in-depth security information.
Solution ID
TAUS0649014EN*
Solution Usage
Solution Usage
Description
Part number for the Konica Minolta logo 11x17 color test chart.
Solution
Konica Minolta logo 11x17 color test chart (p/n 4036 7941 01). Please see the attached image for reference.
SPECIAL NOTE : Solution contribution by David Aekus and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0651751EN*
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Miscellaneous
Description
How to archive a file from a MicroPress 7/7.5/8 system.
Solution
To archive a file from a MicroPress 7/7.5/8 system, perform the following:
1. From MicroPress, highlight the file that is to be archived.
2. From the MicroPress toolbar, press the Archive button. This will bring up a dialog box which prompts for a destination to save the file.
3. Select a location to save the file and select OK. The file will then be saved with an MSM extension. This is the archive format used by MicroPress. The file
is then portable and can be "unarchived" on the same or another system. Job settings will be saved with the file.
Note : Archiving is the method thatSSD requires if a file needs to be submitted for testing.
Solution ID
TAUS0657024EN*
Solution Usage
Solution Usage
Solution Usage
Description
Part numbers for the write units.
Solution
Black write unit(p/n A0U0 R707 00) andcolor write unit(p/n A0U0 R708 00).
Solution ID
TAUS0657366EN*
Description
How to change the default scan settings.
Solution
To change the default scan settings, perform the following:
1. Press Utility/Counter.
3. Select Initial Setting.
4. Select Scan Initial Setting.
5. Make the desired settings.
6. Select OK.
7. Select Close.
9. Select Reset Setting.
10. Select Mode Reset Setting.
11. For Reset Button Function select Initialize.
SPECIAL NOTE : Solution contribution by David Aekus and Ed Bellone, Production Print/SSD
Solution ID
TAUS0657654EN*
Description
Item number for the 100K PM kit.
Solution
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Solution ID
Miscellaneous
TAUS0657966EN*
Solution Usage
Description
How to export the machine setting file for editing or importing to another machine.
Solution
To export the machine setting file, perform the following:
1. Open the main body Web Utilities window.
2. Click on Machine Manager Setting.
3. Enter admin in the User Name text box and the 8-digit administrator password in the password text box.
4. Click on Setting data Import/Export.
5. From the Export section select the type of data to be exported using the drop-down arrow.
6. Click export.
7. Click Save from the File Download dialog box.
8. Choose a location to save the file and click Save.
Notes :
a. Attached is a screen sample of the procedure and atext file showingwhat the exported data will look like. To viewthe PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
b. The settings available for export are:
Account Track settings
E-mail address data
HDD box numbers
FTP server address
SMB shared folder data
c. The machine setting file can be edited and imported back to the machine or imported to another machine for common settings.
Solution ID
TAUS0701584EN*
Solution Usage
Description
PLEASE REPLACE TONER FILTER message and unable to perform the copier auto calibration function from the copier, or from print controller. The
Calibration Test Page is never output.
Solution
CAUSE: The dust-proof filter/2 (rear)is activated on the copier control panel.
SOLUTION: To clear the message on the copier and to allow the Auto Calibration to be performed, follow these steps:
2. Select [COUNTER/DATA].
3. Select [PARTS COUNTER].
4. Select [COUNT OF SPECIAL PARTS].
5. Using the down arrow, scroll down until Dust-proof filter/2 (rear) is highlighted.
6. Select [COUNT RESET].
7. Exit the Service mode.
Solution ID
TAUS0702083EN*
Solution Usage
Description
Is the Fusing Belt included in the 200K PM kit?
Solution
The Fusing Belt (p/n A03U 7205 01) is not included in a 200K PM kit. It is replaced according to the Maintenance 2 schedule (every 400,000 copies/prints on
the bizhub PRO C6500 and every 300,000 copies/prints on the bizhub PRO C5500) and must be ordered separately.
Solution ID
TAUS0703447EN*
Solution Usage
Description
Why does the bizhub PRO C5500 have a lower yield than the bizhub PRO C6500 for the developer and drum?
Solution
The bizhub PRO C5500 has the same line speed as the bizhub PRO C6500. The reason the copy output is lower in the bizhub PRO C5500 is
becausespacing between the paper is increased.
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Since the supplies are based on distance (which is the same on the bizhub PRO C5500 and bizhub PRO C6500 because they have the same line speed) not
clicks, the yield will be lower on the bizhub PRO C5500.
Solution ID
TAUS0703548EN*
Solution Usage
Solution Usage
Description
How to enable User Authentication.
Solution
To enable User Authentication follow these procedures:
1. Press Utility.
2. Select Machine Admin Setting.
3. Select User Authentication.
4. Select Authentication Method.
5. Select ON (MFP) and Account Track to Not Manage.
6. Select OK.
Solution ID
TAUS0801374EN*
Description
Can users be added for User authentication to the IC-408 using the web browser?
Solution
The IC-408 Fiery controller does not support the addition of any users for user authentication via the web browser. The PageScope applications do not
support this functionality with the IC-408 either. Users can only be added via the operation panel. SPECIAL NOTE : Solution contribution by Greg Lantowski,
Production Print/SSD
Solution ID
TAUS0901209EN*
Solution Usage
Description
Can the Public User settings be modified?
Solution
The Public User settings cannot be modified. If the customer requiresspecific settings, create a new user account and apply the applicable settings to that
particular user account.
Solution ID
TAUS0901326EN*
Solution Usage
Description
How to set the machine to default to black for copy mode.
Solution
To set the machine to default to black for copy mode, perform the following:
1. Press the Utility Button.
3. Select Initial Setting.
4. Select Copier Initial Setting.
5. For Color mode select Black.
6. Make any other desired initial settings.
7. Select OK.
8. Select Close.
10. Select Reset Setting.
11. Set Mode Reset Setting to Initialize.
12. Exit User mode.
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Solution ID
Miscellaneous
TAUS0656891EN*
Solution Usage
Description
Unable to burn the IC-303 system code and user ISO files from the Konica Minolta Download Selector onto a CD.
Solution
CAUSE: The system code and User files now come on DVD media.
SOLUTION:Thesystem and user ISO files were createdfrom the original DVD media that ships with the IC-303. A DVD burner, DVD media and anapplication
that supports both will be required to burn these ISO files.
Solution ID
TAUS0657356EN*
Solution Usage
Description
ENERGY STAR compliance.
Solution
The ENERGY STAR Program has been established to encourage the widespread and voluntary use of energy efficient technologies that reduce energy
consumption and prevent pollution. As an ENERGY STAR Partner, Konica Minolta has determined that this product meets the ENERGY STAR guidelines for
energy efficiency, based on the following features.
Auto Low Power -This function conserves energy by lowering the set temperature of the fixing unit. In the standard setting, Auto Low Power operates
automatically when 15 minutes have elapsed after completion of the last copy, with theMFP remaining in the ready to copy state during that time. The time
period for the Auto Low Power function can be set for 5 minutes, 10 minutes, 15 minutes, 30 minutes, 60 minutes, 90 minutes, 120 minutes, or 240 minutes.
Automatic Shut-Off -This function achieves further energy conservation by partially turning the power supply OFF, thereby reducing energy consumption to
7.9W or less. In the standard setting, Automatic Shut-Off follows Auto Low Power, operating automatically when 90 minutes have elapsed after completion of
the last copy, with theMFP remaining in the ready to copy state during that time. The time period for the Automatic Shut-Off function can be set for 30 minutes,
60 minutes, 90 minutes, 120 minutes or 240 minutes.
Solution ID
TAUS0657359EN*
Solution Usage
Description
Operating environment.
Solution
The environmental requirements for correct operation of the bizhub PRO C6500/C5500 series are as follows:
Minimum Environmental Requirements

Optimal Environment
Temperature
10 to 30C (50 to 86F)
18 to 23C (64.4 to 73.4F)
Humidity
10 to 80% RH
40 to 60% RH
SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD
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bizhub PRO C5500
Solution ID
Miscellaneous
TAUS0657545EN*
Solution Usage
Description
How to enable Security Strengthen Set.
Solution
To enable Security Strengthen Set, perform the following:
1.Enter the Service Mode.
2.From the Operation panel select Stop, 0, C
3.Turn on CE Authentication and Administrator Authentication.
4.Set Passwords for both, and exit after setting.
Solution ID
TAUS0657761EN*
Solution Usage
Description
How to program the low power mode activation time.
Solution
To program the low power mode activation time, perform the following:
2. Touch [03 Machine Admin. Setting] on the touchscreen.
3. Enter the Administrator password (default password is 1, 2, 3, 4, 5, 6, 7, 8).
5. Touch [01 System Setting] on the touchscreen.
6. Touch [01 Power Save Setting] on the touchscreen.
7. Touch [Auto Low Power] on the touchscreen.
8. Scroll to the desired time for entry into the low power mode using the up/down key on the touchscreen. The selectable times are displayed on the
touchscreen with a minimum setting of 5 minutes and a maximum setting of 240 minutes.
Solution ID
TAUS0657789EN*
Solution Usage
Description
How to enable CE Authentication.
Solution
To enable CE Authentication, perform the following:
2. Press Stop, 0, C.
3. Select CE Authentication.
4. Select ON.
5. To change the CE password from the default setting select CE Auth Password.
6. Enter the current password (the default password is 92729272).
7. Enter the new password.
8. Confirm the new password.
Solution ID
TAUS0658070EN*
Solution Usage
Description
How to program the touchscreen auto reset timing.
Solution
To program the touchscreen auto reset timing, perform the following:
2. Touch [02 User Setting] on the touchscreen.
4. Touch [04 Reset Setting] on the touchscreen.
5. Touch [01 Auto Reset Setting].
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6. Touch the desired setting [OFF], [60 seconds], [120 seconds], [190 seconds], [240 seconds], [300 seconds], [360 seconds], [420 seconds], [480 seconds],
or [540 seconds].
Solution ID
TAUS0700118EN*
Solution Usage
Description
How to program the setup date.
Solution
To program the setup date, perform the following:
2. Press Stop-0-0-Stop-0-1.
4. Touch [04 Setup Date Input] on the touchscreen.
5. Input the month using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen.
6. Input the day using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen.
7. Input the year using the numeric keypad located on the operation panel or touchscreen, and then press [Set] on the touchscreen.
Solution ID
TAUS0700330EN*
Solution Usage
Description
How to perform the Writing Initial Position Memory adjustment.
Solution
WARNING : DO NOT PERFORM . This adjustment cannot be performed in the Field. Machine setting may be adversely affected if it is performed.
Solution ID
TAUS0700333EN*
Solution Usage
Description
How to set the bizhub PRO C6500 to automatically select the same size copy paper as the original placed in the ADF.
Solution
To set the C6500 to automatically select the same size copy paper as the original placed in the ADF, perform the following:
1. Select Utility/Counter.
3. Select Copy Setting.
4. Select ON next to Auto Detect Orig. Size in ADF.
5. Select OK, Close, and Exit to return to the main screen.
Solution ID
TAUS0700334EN*
Solution Usage
Description
How to select a FULL SCAN AREA when scanning.
Solution
To select a FULL SCAN AREA, perform the following:
1. Select the SCAN tab from the machine operational panel.
2. Select your type of scan along with the recipient destination.
3. Select Scan Settings.
4. Select the Size Setting under the scan size.
5. Select Custom and then Full Area.
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Solution ID
Miscellaneous
TAUS0700337EN*
Solution Usage
Description
How to set the default scan screen displayed when selecting Scan mode.
Solution
To set the default scan screen displayed when selecting Scan mode, perform the following: 1. Select Utility/Counter.
3. Select Scan Setting.
4. Select the desired default scan screen (E-MAIL, HDD, FTP, SMB, QUEUE) next to the Default Address selection.
5. Select OK, Close, Exit to return to the main screen.
Solution ID
TAUS0700588EN*
Solution Usage
Description
Itemnumber for the optional hard drive (HD-506).
Solution
The HD-506 is actually a kit (Item# A03Y0Y0)that includes (4x40GB) hard drives
(1 per color channel) mounted to a single board.This makes a total of 160GB of hard drive space. The drives are formatted (FAT32) and contain pre-loaded
stamps and watermarks with plenty of room for user overlays.HD-506 is required for booklet pagination processing of copy jobs.It is not utilized for printing
functions.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0700914EN*
Solution Usage
Description
How to Secure Print.
Solution
To secure print, perform the following:
1. From the print driver properties, select the Job Info tab.
2. In the Secure Print dialog box, enter the desired alpha-numeric password.
3. Make any additional driver settings and print the document.
4. At the engine LCD screen, select Controller.
5. Select Job List.
6. Select Secure Print.
7. Select the Secure Print Password dialog box.
8. Enter the alpha-numeric password entered in the print driver.
9. Select the job to be printed.
10. Select Print.
Note : The Secure Print job will not appear in the job log or be viewable from Command WorkStation.
Solution ID
TAUS0700995EN*
Solution Usage
Description
How to change the Application Shortcuts displayed on the copy screen.
Solution
To change the Application Shortcuts displayed on the copy screen, perform the following:
4. Select [Shortcut Key Setting].
5. Select [Application].
6. Select the desired Application Shortcut to be displayed (the maximum number of applications that can be displayed is 30).
7. Select [OK].
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Solution ID
Miscellaneous
TAUS0701497EN*
Solution Usage
Description
How to print out the USE MANAGEMENT list.
Solution
To print out the Use Management List, perform the following:
2. Select #3 Machine Admin. Setting.
3. Select #1 System Setting.
4. Select #6 List/Count.
5. Select Use Management List.
6. Select the upper left COPY; this will bringup a basic copy screen.
7.Press the Start button; this should print out the Use Management List.
8. Exit by pressing the upper right UTILITY followed by Return and then Exit.
Solution ID
TAUS0701633EN*
Solution Usage
Description
How to program rotation functionality.
Solution
To program rotation functionality, perform the following:
3. Touch [07 Copy Settings] on the touchscreen.
4. Touch [Next] on the touchscreen.
5. Rotation will be displayed as a programmable function on the touchscreen. Touch [ON-Always], [APS/AMS], or [APS/AMS/Reduce] as desired by the
customer.
Solution ID
TAUS0702331EN*
Solution Usage
Description
Characters are printed compressed together in an Advanced Function Presentation Data Stream (AFPDS) jobfromthe AS/400.
Solution
CAUSE:Some documents are designed in a way that Host Print Transform (HPT) finds it difficult to transform. IBM has recognized this and has provided a
solution.
SOLUTION:A new DataStream type has been created forWSCST (WorkStation Customization tables)that instructs HPT to create an image of the page
instead of transformingit character-by-character.Using this method, spacing is maintained throughout the document.
Note : Attached is a general use WSCST where the tray calls are set to ATS.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0702408EN*
Solution Usage
Description
How to clear the machine jam counter.
Solution
To clear the machine jam counter, perform the following:
2. Select [Counter Data].
3. Select [Data Collection].
4. Select [Paper Jam Sectional Counter].
5. Select [Count Reset].
6. Select [Yes].
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Solution ID
Miscellaneous
TAUS0702744EN*
Solution Usage
Description
FS-607, how to perform the punch vertical position adjustment (front-to-back).
Solution
To perform the punch vertical position adjustment (front-to-back), perform the following:
3. Touch [07 Finisher Adjustment] on the touchscreen.
4. Touch [03 Punch Adjustment] on the touchscreen.
5. Touch [01 Vertical Position Adj.] on the touchscreen.
6. Use the up-down keys to scroll to the paper size you want to adjust.
7. Touch and highlight the desired paper size you want to adjust.
8. Input the desired adjustment value on the touchscreen.
9. Touch [SET] on the touchscreen.
10. Touch [COPY] on the touchscreen.
11. Press the START key. A single punched page will be output. Fold the output paper in half in the main scan direction and observe the position of the
middle hole position in relation to the center of the paper. The standard value of the hole position is +/- 1 mm. If, the position is not proper touch [SERVICE]
on the touchscreen.
12. Repeat steps 6 through 9 until the hole position in relation to the center of the page is properly positioned.
13. Touch [SERVICE] on the touchscreen.
14. Touch [Return] on the touchscreen.
Solution ID
TAUS0702766EN*
Solution Usage
Description
Specifications and configuration information for the bizhub PRO C5500.
Solution
See attachment (specs_config_c5500.zip) for specifications and configuration information.
Note: To open the file(s) using WinZip, WinZip must be installed. WinZip can be downloaded from the WinZip website:
http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local
computer to view.
Solution ID
TAUS0702767EN*
Solution Usage
Description
User's Manuals for the bizhub PRO C5500.
Solution
User's Manuals for the bizhubPRO C5500are available on the http://www.kmbs.konicaminolta.us/ website.
Solution ID
TAUS0702883EN*
Solution Usage
Description
How to enable the Service Port for mouse and keyboard support.
Solution
To enable the Service Port for mouse and keyboard support, perform the following:
1. The "Service Port Device" must be set to [ON] in the settings menu mode of the:
[02] User Setting
[01] System Setting
[12] Service Port Device
2. Set Service Port Device = ON, Keyboard Type = EN65 and click OK.
Note : Please refer to the attached document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
TAUS0702889EN*
Solution Usage
Description
Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10.3.
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Solution
Please perfrom the step-by-step procedures mentioned in the attached PDF.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0703004EN*
Solution Usage
Description
MSDS information for drum, developer and toner.
Solution
Attached are the Material Safety Data Sheets for the bizhub PRO C5500/C5501/C6500/C6500P/C6500P/C6501/C6501P drum, developer and toner.
Notes :
1. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The
file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run.
3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
Solution ID
TAUS0703594EN*
Solution Usage
Description
How to automatically enable Booklet mode when selecting Fold & Staple.
Solution
Perform the following procedure to automatically enable Booklet mode when selecting Fold & Staple:
1. Select Utility.
3. Select Copy Setting.
4. Select YES for Fold & Stalpe Auto Select.
5. Select OK.
Solution ID
TAUS0703595EN*
Solution Usage
Description
How to set the default scan file type.
Solution
The default scan file type can be programmed different for each scan option. Perform the following procedure to set the default scan file type:
1. Select Utility.
3. Select Scan Settings.
4. Select desired scan option (SMB, EMAIL, FTP, HDD).
5. Select desired file type for each(Multi\Single page TIFF, PDF or JPG).
6. Select OK.
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Solution ID
Miscellaneous
TAUS0703688EN*
Solution Usage
Description
What are the supported configurations and specifications for the bizhub PRO C6500/C5500?
Solution
For thelatest supported configurations/specifications of the bizhub PRO C6500/C5500main frame and peripherals see the following documentation. To view a
PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Note :Please refer to MyKonicaMinolta.com for the most up-to-date configurations.
SPECIAL NOTE :Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0800014EN*
Solution Usage
Description
Version 12 firmware.
Solution
Version 12 firmware has been released for the bizhub PRO C5500. Complete details are contained in attached BulletinNumber 6276.
Solution ID
TAUS0800073EN*
Solution Usage
Description
Support for bizhub PRO C5500/IC-408/PB-501 configuration.
Solution
There are no plans for the bizhub PRO C5500 and the IC-408 to support the PB-501.Please refer to the attached Marketing Bulletin for more detail.
Solution ID
TAUS0800112EN*
Solution Usage
Description
Can the machine be set to scan without authenticating when using an Equitrac device?
Solution
The bizhub PRO C6500/C5500 does not support this function.
Solution ID
TAUS0800192EN*
Solution Usage
Description
Lead Edge Erase Adjustment (Printer Adjustment), test pattern No. 16 is not printed and the original on the platen glass is copied.
Solution
CAUSE: The main body operation is normal. The description in the Service Manual is incorrect.
SOLUTION: The description in the Service Manual will be corrected at the next revision. (scheduledfor June 2008). The purpose of this adjustment is to
erase the lead edge when scanning. For the adjustment, usean original to check the erasure amount.
Solution ID
TAUS0800203EN*
Solution Usage
Description
M61, M62 and M63 are listed in the Service Manual,but not in the Parts Catalog.
Solution
These exit cooling fans will be made available in the very near future and the part number will beinParts ordering in the next few days.
Note :Withinthe next month or two, if the fans are needed for an emergency repair,order them as an emergency order, overnight delivery, and the parts will
be pulled from a new machine to fill the order.
Exit cooling fans FM61, FM62 and FM63 have the same part number (p/n A03UM15800).
Please see attachment below for fan location.
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SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD
Solution ID
TAUS0800365EN*
Solution Usage
Description
Approved labels.
Solution
Avery 5160 labels listedon the attached Media Guide pages are approved. The labels can be run through the PF-601 or the LU-202 only.
Solution ID
TAUS0800433EN*
Solution Usage
Description
IsMagneCote paper or magnetic backed paper supported?
Solution
MagneCote paperor magnetic backed paper is not supported.
SPECIAL NOTE : Solution contribution by Marge McLea, ProductionCustomer Support/SSD
Solution ID
TAUS0800513EN*
Solution Usage
Description
Part number for the fixing upper unit.
Solution
Fixing Upper Unit (p/n A03U R755 00).
Solution ID
TAUS0800647EN*
Solution Usage
Description
At what temperature does the fuser unit operate?
Solution
The fuser unit operational temperature is the proprietary information of KMBT and cannot be released.
Solution ID
TAUS0800742EN*
Solution Usage
Description
How to enable FTP Publishing Services on Microsoft Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.
Solution
Please have the Network Administrator perform the setup procedures mentioned in the attached document. To viewthe PDF, Adobe Reader must be
Note : I386 files may be required. The instructions are for Microsoft Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.
Solution ID
TAUS0800773EN*
Solution Usage
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Miscellaneous
Description
Can the developing unitsbe swapped for troubleshooting purposes?
Solution
The developing units can be swapped to troubleshoot error codes related to them. For example, the error code C-2803 is displayed, indicating the Cyan unit
has a failure. You may swap the suspected problem developing unit with the another developing unit (tape up the developer toner entrance hole) and power
on the machine. If the problem follows the developing unit and a different service code is indicated, then you have verified thatthe Cyan developing unit is at
fault.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS0800824EN*
Solution Usage
Description
Part number for the 1st transfer pressure/release motor (M19).
Solution
The 1st transfer pressure/release motor (M19) is listed as a paper feed motor in the parts catalog (p/n 08AA 8003 0).
Solution ID
TAUS0800832EN*
Solution Usage
Description
Updates to bizhub PRO C6500/6500P/5500 Service Manual.
Solution
Updates to bizhub PRO C6500/6500P/5500 Service Manual. For details, please refer to the attached document. To viewthe PDF, Adobe Reader must be
Solution ID
TAUS0800888EN*
Solution Usage
Description
Information on mixed media printing of PDF and Microsoft Word documents with the IC-303 version 1.1.
Solution
The release of the IC-303 version 1.1 has provided additionalprint functionality with regards to mixed media documents. Listed below is some basic
information to be aware of when printing mixed media PDF and Microsoft Word documents.
The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded
directly into Command WorkStation and then configured as needed for printing.
The printing of mixed media Microsoft Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure that
thedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document that
consists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft Word to8.5x11 (not Letter) and 11x17 (not Tabloid).
Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation, be sure to NOT designatethe "Paper Size" of each page range,
simply leaveit as "Document Setting".
Solution ID
TAUS0801040EN*
Solution Usage
Description
How to find/display the MAC address in a Macintosh OS X environment (versions 10.1, 10.2, 10.3, 10.4, 10.5).
Solution
Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0801045EN*
Solution Usage
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Description
How to check Java version on a Macintosh OS 10.X.
Solution
To check Java version on a Macintosh OS 10.X:
Open a Finder window=> select the base HD=> select Applications=> select Utilities=> select Java.All installed versions of Java will be listed.
Solution ID
TAUS0801131EN*
Solution Usage
Description
Is the drum potential sensor output check available in I/O Check Mode?
Solution
The drum potential sensor output check is not available in I/O Check Mode on the bizhub PRO C5500/C6500. The drum potential sensor output check can
be accessed by:
Accessing Service Mode.
Selecting [02 Process Adjustment] on the touchscreen.
Selecting [03 Sensor Output Check] on the touchscreen.
Selecting [05 Drum Surface Potential] on the touchscreen.
Solution ID
TAUS0801264EN*
Solution Usage
Description
Serial number and meter reading location.
Solution
Serial Number : Located inside Left Side Door on left frame UPC label.
Meter: Mechanical Counter located inside Left Side Door above power switch. Left meter is total count, right meter is blank count.
Software Counter and Serial number may be viewed by pressing Utility/Counter on the operation panel
Note : Please see attachment.
SPECIAL NOTE: Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0801310EN*
Solution Usage
Description
Are version 2 ICC profiles from 1.0a system code patch 1-UP600 included in 1.1 code?
Solution
The version 2 ICC profiles contained in patch 1-UP600 for version 1.0a (for example Fiery 65C-KM Coated G v2.icc) are included in the software for newly
ordered Fiery systems but not included in the downloaded or ordered system code update software. To obtain these profiles, install the attached 1-VNT51
patch.The patch is alsoavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0801360EN*
Solution Usage
Description
Can the IKON versionmachine be converted to the Konica Minolta version?
Solution
Due to differences of the machines, this is not possible. Among the many other differences, the IKON version will not accept a Konica Minolta firmware flash
and the Konica Minolta version will not accept an IKON flash. Please do not attempt a conversion of the machine.
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Solution ID
Miscellaneous
TAUS0801419EN*
Solution Usage
Description
If placemats are printed, is it safe to eat food that has touched the fused toner on the placemat?
Solution
KMBT toners are not certified as "food grade" under US FDA regulations. As such, the use of KMBS products for the printing of placemats that will come into
contact with food is not recommended.
Solution ID
TAUS0801440EN*
Solution Usage
Description
Part number for the wiring from the Toner Control Sensors (TCR) to the printer control board (PRCB).
Solution
This hard-to-find wiring part can be found on page 88 of the Field Service Parts Manual, Process Detection Wiring /2 (p/n A03U N111 02).
Solution ID
TAUS0801506EN*
Solution Usage
Description
DipSW 10-6 information.
Solution
1. From bizhub PRO C6500/C6500P firmware version 30 and bizhub PRO C5500 firmware version 12, DipSW 10-6 has beenestablished. Depending on this
DipSW setting, the count increment value of Large size count on the 2nd page of the Management list may differ from the earlier version firmware.
2. Operation of DipSW 10-6:
Affecting Copy/print corresponding to DipSW 4-6, 4-7 = 1
Changing only the increment value of Large size count. For the details of the operation, please refer to the attached file.
3. CAUTION : If one or both of DipSW 4-6 and DipSW 4-7 is/are set to 1 (Increment 2 counts for large size), the increment value of Large size count on the
2nd page of the Management list may change between before or after installing the version 30/version 12 firmware. In that case, please refer to the attached
file and setDipSW 10-6 properly.
Solution ID
TAUS0801567EN*
Solution Usage
Description
Office Workgroup and Production Print - Basic Functionality Chart (Marketing Bulletin 08_GB_024).
Solution
Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This
chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems.
This at-a-glance chart will be helpful to determine product families, standard and optional features, print and scan PPM speeds, copy, print controller, local
and network scanning destinations and lastly fax functionality.
Models associated with the chart are: bizhub 160, 161f, 181, 200, C203, 250, C253, 350, C353, C353P, 360, 421, C451, 501, C550, 600, C650, 750 and
bizhub PRO C5500, C6500, 920, 1050e.
This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta.com.
Solution ID
TAUS0801793EN*
Solution Usage
Description
Version 40 firmware information.
Solution
The firmware is available for download via the SSD support site;
1. Login in via www.mykonicaminolta.com
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2. Select the "Service" link located on the top of the page.

3. Select the "SSD" link located on the left.
4. Select the "SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS,Drivers,Firmware and more" link located on the left.
Note : Please refer to attached Release Notes prior to firmware update. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0801860EN*
Solution Usage
Description
What components are referred to as Lock Lever 1 and 2 in the Service Manual?
Solution
The attached document contains information from the Parts Manual and provides the location of Lock Lever 1 and 2. To viewthe PDF, Adobe Reader must
Solution ID
TAUS0801863EN*
Solution Usage
Description
EFI MicroPress version 7.5.1.1 update and connectivity options.
Solution
Whether installed from the factory on new MicroPress Servers, or installed as an update on existing MicroPress Servers, version 7.5.1.1 system software
can now drive the following:
MicroPress Prodigy for the bizhub PRO C6500/C6500P/C5500
Connectivity Kit for the bizhub PRO C6500/C6500P/C5500 for the MicroPress Professional and Production Servers
Additional finishing support for the bizhub PRO 1050e/1050eP
For more details concerning connectivity options please refer to the attached Marketing Bulletin #08-GB-035. To viewthe PDF, Adobe Reader must be
Solution ID
TAUS0802055EN*
Solution Usage
Description
IC-304 User Guide.
Solution
Please refer to the attached IC-304 User Guide (4.84MB). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Some of the topics addressed in the User Guide:
Printing a Job from a Client Workstation
EZ Connect
Remote Workspace
Creo Color Server Job Ticket Software
Web Center
Basic Workflows
Managing Jobs
Color Workflow
VI Workflow
System Administration
Setting Parameters
Solution ID
TAUS0802078EN*
Solution Usage
Description
How to disableAuto low power and Auto shut off at the same time.
Solution
If the end user currently disables both Auto lower power and Auto shut off, the setting is kept even after updating to latest firmware (version 40 or greater).
However, if the end user changes either Auto Low Power and/or Auto Shut Off, the setting cannot be disabled again. Only the technician can disable both
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Auto low power mode and Auto shut off mode. To disable both auto low power and auto shut off (by technician):
1. Set dipswitch 12-1 to 1.
2. Disable Auto lower power and Auto shut off.
3. Return dipswitch 12-0 to 0 (default).
CAUTION : Be sure to return the dipswitch setting to the default.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Clinton Marquardt, ESS/BSE
Solution ID
TAUS0802336EN*
Solution Usage
Description
What is thePM schedule for the bizhub PRO C6500/C5500?
Solution
ThePM schedule for the bizhub PRO C6500 is every 200K and thePM schedule for the bizhub PRO C5500 is every 150K.
Solution ID
TAUS0802354EN*
Solution Usage
Description
Fixing temperature specifications.
Solution
Konica Minoltaconsiders the exact fixing temperature specifications proprietary information and not for public release.
Solution ID
TAUS0802566EN*
Solution Usage
Description
What is the size counted for Infinite1 to Infinite5 and Longpaper on the Machine Management List?
Solution
The size counted as Infinite1 to Infinite5 and Longpaper can be switched byDIP switch8-7. The function has been includedsince firmware30.0 (version
G00-30).
DIPSW 8-7= 0
Infinite1: 196mm or less
Longpaper: 457mm or greater
DIPSW 8-7=1
Infinite5: Over 900mm
Factory default :
DIPSW 8-7= 0
Note : The custom size for DIPSW 8-7=1 setting is Japanese specification only.
Solution ID
TAUS0802674EN*
Solution Usage
Description
How to obtain the main body MAC address.
Solution
The main body MAC can be obtained by PINGing the main body NIC, After thePING completes, type in ARP-A in the command prompt and hit enter, this will
list the TCP/IP addresses on the subnet and their MAC address. Locate the main body NICTCP/IP address in list.
Note :To get the main body NICTCP/IP, go to "Utility" => "Machine admin" => "Network setting" => "Machine NIC".
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Solution ID
Miscellaneous
TAUS0802684EN*
Solution Usage
Description
Information concerning the 100K PM kit and 200K PM kit.
Solution
Please be aware of thechangesto PM kits.
Whereas the bizhub PRO C6500/C5500 200K PM kit included all components in the 100K PM kit, this is NOT the case with the PM kits for the bizhub PRO
C6501/C5501.The 200K PM kit (Item #DC651PM200), PM kit-A(Item #DC56X001) and PM kit-B (Item #DC65X002) DO NOT include any 100K PM
components, therefore, a new 100K PM Kit (Item #DC651PM100) should be ordered for each and every bizhub PRO C6501/C6501P/C5501 PM.For example,
a 200K PM would require both a 200K PM Kit and a 100K PM Kit.
Solution ID
TAUS0802729EN*
Solution Usage
Description
Guide Plate Assembly (Conveyance Guide Plate/J) part number.
Solution
Attachment Guide Plate Assembly (Conveyance Guide Plate/J)- lower portion only (p/n 15AG46411E) and thecomplete plate assembly (p/n 15AG1130).
Note : Please see attachment for Guide Plate location. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Solution ID
TAUS0802760EN*
Solution Usage
Description
Can output permission for public user be restricted to Black & White only?
Solution
The bizhub PRO C6500/C5500 series cannot be set to restrict the output of public users to Color or Black & White. The available option is to either allow
full access or restrict all access.
Solution ID
TAUS0807865EN*
Solution Usage
Description
How to set the Toner Refresh Interval rate.
Solution
To set the Toner Refresh Interval, pleaseperform the following:
1. Enter Service mode and select #2 Process Adjustment.
2. Select #5 Interval/Quantity Adj.
3. Select # 2 Auto Refresh Interval.
4. Set Execution to ON and then set the Execution Frequency for the interval desired.
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Small = 1000 prints

Middle = 500 prints
Large = 330 prints
Solution ID
TAUS0808234EN*
Solution Usage
Description
Where are the ICC color profiles stored on a Macintosh OS X system?
Solution
Color Profiles are stored in the Libraries ? Colorsync ? Profiles folder.
Solution ID
TAUS0808258EN*
Solution Usage
Description
How to install Print Services for UNIX on a Microsoft Windows 2000 computer.
Solution
To install Print Services for UNIX on a Microsoft Windows 2000 computer:
1. Open the Start => Settings => Network and Dial-up Connections dialogue.
2. In this window, click on the Add Network Components link.
3. With your Microsoft Windows 2000 installation CD in the drive, checkmark Other Network File and Print Services; Next.
4. The Print Services for UNIX should then install. You will now be able to set up an LPR connection to your Fiery controller.
Solution ID
TAUS0808437EN*
Solution Usage
Description
How many E-mail addresses can be programmed?
Solution
A total of 500 E-mail/FTP/HDD/SMB destinations/one-touches can be registered.
Solution ID
TAUS0808493EN*
Solution Usage
Description
How to center an 8.25x10 original onto an 11x17 sheet of paper when copying off the glass.
Solution
To center the 8.25x10 original to be copiedfrom the platen glass, perform the following:
1. On theMFP control panel, select the Original Setting button.
2. Select the Size button and select Custom.
3. Select 8.5x11 (Letter R) and press OK 2 times.
4. Select Zoom and set it to x1.33.
5. Select the 11x17 paper tray.
6. Select the Application button and select Image Centering. On this same screen, select Non-Image Erase and verify it is no longer highlighted. Press OK.
7. Place the original on the glass in the Letter R direction.
8. Press Start.
Solution ID
TAUS0808552EN*
Solution Usage
Description
How to change toner bottle
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Solution
Tochange the toner bottle, proceed through the following steps:
1. Open the access door

2. Unlock and open the toner bottle cover of the toner being replaced.
3. Turn bottle until the arrowis facing upward
4. Pull out the toner bottle
5. Tap the top and bottom of new toner and shake bottle.
6. Take of the cap on the new toner bottle
7.Position the arrow upwards and insert toner bottle
8. Close and lock the toner bottle cover and toner access door
SPECIAL NOTE: Solution contribution by Raymond Downs, Production Customer Support/SSD
Solution ID
TAUS0808604EN*
Solution Usage
Description
Explanation of the counter data (Volume track) on the Use Management page.
Solution
Below is an explanation of how the counts listed on the Use Management page are calculated:
Copier count
Full (L) : Large size count with Full color, Total : total count with Full color
Mono (L) : Large size count with Mono color, Total : total count with Mono color
Bw (L) : Large size count with B/W, Total : total count with B/W
If you want to get the small size count with Full color, please calculate the following:
( Total : Full color total count) - ( Full (L) : Full color & Large size count) = Small size count with Full color
Printer count
Full (L) : Large size count with Full color, Total : Total count with Full color
-------- : Blank, -------- : Blank
Bw (L) : Large size count with B/W, Total : total count with B/W
Scanner count
Large : Large size count, Total : Scan Total count
-------- : Blank, -------- : Blank
-------- : Blank, -------- : Blank
Original Count : Original is counted up as one count when duplexing.
Paper Count : Exited paper is also counted up as one count when duplexing.
Solution ID
TAUS0900213EN*
Solution Usage
Description
How many sheets can be saddle stiched to make booklets?
Solution
According to specifications, the maximum saddle stitching capacities are:
20 sheets of 64 to 105 g/m paper (18-28 lb. bond)

16 sheets of81 to 105 g/m paper (22-28 lb. bond)
For further details, refer to the attached document.
Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0900407EN*
Solution Usage
Description
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How to change the Electronic Meter Count (utility button) to display in size versus color for the Classified Copy Count by Paper Size.
Solution
The count indicated at the left side of the utility screen can be switched as follows:
DipSW 14-1 = 1: Enabled - Displays the electronic meter count (Utility button) to Sizes of paper
DipSW 14-1 = 0: Disabled (default) - Displays the electronic meter count (Utility Button) to Colors of paper.
Note : The same information is added to the Counter List and Management List.
Solution ID
TAUS0900590EN*
Solution Usage
Description
LS-501/LS-502, interchangeability of Built-In Trolley and spare parts information.
Solution
An additional Trolley can be ordered for use in the LS-501/LS-502. Take care to note interchangeability of the old and new styles.See attached Bulletin
Number 5861 for details. To viewthw PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0900771EN*
Solution Usage
Description
What to do when a customer or technician callsrequesting information about a leased printer or MFP.
Solution
Pleaserefer them to 877-451-1731.
SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL
Solution ID
TAUS0900892EN*
Solution Usage
Description
MicroPress 8 supported peripherals and configurations.
Solution
bizhub PRO C5500/C5501/C6500/C6501
Supported equipment for PrintStation 6565km
PF-601 Two-Tray Universal Paper Feed Unit
HT-504 Heater for PF-601
LU-202 Large Capacity Tray
HT-503 Heater for LU-202
FD-501 Multi-Folding Unit
OT-502 Output Tray
FS-503 Staple/Stacker Unit
SD-501 Saddle-Stitch Unit
LS-501 Large Capacity Stacker
FS-607 Booklet Finisher
PK-512(US) Punch Kit
PK-512(EU)Punch Kit
PK-513 Punch Kit
PI-502 Post Inserter
FS-520 Staple Finisher
PB-501 Perfect Binder
Supported combinations include:
FS-503
FD-501
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SD-501
LS-501
FD-501 + FS-503
LS-501 + FS-503
LS-501 + SD-501
FD-501 + LS-501
OT-502
FD-501 + SD-501
PB-501
FD-501 + PB-501
SD-501 + PB-501
FD-501 + SD-501 + PB-501
LS-501 + PB-501
SD-501 + FS-503
FD-501 + SD-501 + FS-503
bizhub PRO C500
Support for PrintStation 5050km2
Server version:
2.01 and 2.0 are both supported.
Patch version:
Server 2.01 requires Base Patch: 1-RP1E5
Server 2.0 requires Base Patch: 1-PUR26
Supported optional equipment for PrintStation 5050km2
LT-211
LCT FS-513 Stapler Finisher
FS-606 Booklet Finisher
PI-110 Post Sheet Inserter
PK-507/PK-508
Punch Kit TU-109 Trimmer Unit
bizhub PRO 1050
PrintStation 0105km Engine firmware
IP Control: 72-BCL0
Image Control: 70-0000
Print Control: 71-0000
Supported optional equipment for 0105km
PF-701 Paper Feeder Unit
LS-501/LS-502 Large Capacity Stacker
FS-503 In-Bin Stapler Finisher
FD-501 Folding Unit
SD-501 Booklet Maker
PB-501 Perfect Binder Finisher
Supported combinations include:
FD-501
FD-501 + SD-501
FD-501 + FS-503
FD-501 + SD-501 + FS-503
LS-501 + LS-502
LS-501 + FS-503
LS-501 + LS-501 + FS-503
LS-502
SD-501
FS-503
LS-501 + SD-501
FD-501 + LS-502
FD-501 + LS-501 + FS-503
SD-501 + FS-503
PB-501
SD-501 + PB-501
LS-501 + PB-501
FD-501 + PB-501
FD-501 + SD-501 + PB-501
FD-501 + LS-501 + PB-501
LS-501 + SD-501 + FS-503
Note : Please see attached EFI Service Bulletin for more detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
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Solution ID
Miscellaneous
TAUS0901345EN*
Solution Usage
Description
What is the FS-607 exit tray capacity for 163-209 GSM, 12x18 paper?
Solution
The FS-607 exit tray capacity is 2500 sheets of 22lb 8.5x11 paper or 1500 sheets of 22lb. 12x18.
The machine uses the paper weight and paper size information to establish the maximum capacity of the exit tray. There is no breakdown available for all
paper weights.
Please refer to the attached machine specificationstaken fromthe Service Manual for more information.
Solution ID
TAUS0901381EN*
Solution Usage
Description
Isthe fuser interchangeable?
Solution
The fuser (p/n A03U R791 11)is interchangeablebetween models.
Solution ID
TAUS0901434EN*
Solution Usage
Description
Why job quantity does not count down when printing.
Solution
This is normal operation for this model. The remaining quantity of a job can be viewed from Fiery Command WorkStation.
Solution ID
TAUS0901460EN*
Solution Usage
Description
FS-607, how to use hole punch on tab paper.
Solution
Hole punch on tab paper cannot be accomplished. This is normal operation of the machine and aspecification for the FS-607.
Solution ID
TAUS0901466EN*
Solution Usage
Description
What is the recommended MD5 checker?
Solution
Therecommended MD5 checker is HkSFV (download attached file).
HkSFV uses CRC-32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium (burnt
to CD, transferred over the Internet/LAN). HkSFV can verify your files in seconds and is compatible with Win-SFV and md5sum.
HkSFV is the simple, easy and most automatic application to create or check SFV and MD5 files.
What is an SFV?
An SFV file is a tiny list of files and CRCs, which allow you to check to see if the files you have downloaded are exactly what you are expecting. The CRC
algorithm used in SFV files allows you to see if the file you have has been changed, even a single byte, since the SFV file was created.
What is an MD5?
MD5 did not exist until somewhat recently, as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft
Windows-based systems do. MD5 uses the md5 algorithm to computechecksums, rather than the CRC-32method used by SFV. The md5 algorithm is almost
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as fast as CRC-32, but it is much more accurate at detecting changes in files.

Some key features of HkSFV:
Easy installation and automatic uninstallation (leaves no trace in the registry, even goes one step further than most programs and restores previous file
associations when you remove it)
One-click creation and checking of SFVs and MD5s
Flawless & smooth upgrading to new versions (simply install the new version)
Automatic association with SFV files, and an option to fix file association when other programs steal it
Handles SFV and MD5 files from any other program invisibly (including files created on *NIX)
Database/cache of previously checked files
Batch SFV and MD5 checking - queue up and check many SFVs and MD5s in one pass, specify a directory and check all the SFVs and MD5s in that
directory (including subdirectories, if you want)
Automatically find renamed files while checking SFV or MD5 files
Enqueue SFVs or MD5s during file verification
Recursive directory support during creation and verification
Supports creation of .bad and .missing files, or deleting failed files
Drag-and-drop SFV or MD5 file or directory to create/check SFV or MD5
Solution ID
TAUS0901561EN*
Solution Usage
Description
Drum Units, DU-102/DU-102B, changed toDU-102C.
Solution
1.Purpose
Topreventdrum cleaning blade from flipping.
2.Item changedtoDU-102C (Item #A0400Y4).
3.The technical improvement from DU-102/DU-102B to DU-102C:
The drum surface status and the cleaning blade contacting angle have been changed. Details are as follows.
Surface of Drum (DU-102C uses the DU-102B rough surface)
DRUM SURFACE
DU-102 = Smooth
DU-102C/DU-102B = Rough
Cleaning blade contacting angle (DU-102C uses the DU-101 cleaning blade and holder to reduce the cleaning bladecontacting angle. DU-101 is installed on
bizhub C500/8050)
BLADE ANGLE
DU-102/DU-102B = Larger
DU-102C/DU-101 = Smaller
Note : DU-102C is packaged the same as DU-102B but with a green dot label on each box.DU-102C = DU-102B drum + DU-101 cleaning blade/holder.
Please see attached documentation for additional detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Solution ID
TAUS0901562EN*
Solution Usage
Description
Are the bizhub PRO C5500/C6500 toner bottles compatible with the bizhub PRO C5501/C6501?
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Solution
The bizhub PRO C5500/C6500 toner bottles are keyed differently and cannot be installed in the bizhub PRO C5501/C6501.
Solution ID
TAUS0901879EN*
Solution Usage
Description
Paper feed/exit size and maximum image area.
Solution
Maximum imaging area of main body is 318mm x 480mm. Paper feed/exit size are different on each option.
DF-609
FD-501/FD-503
FS-503/FS-520/FS-521/FS-607
LS-501/LS-505
OT-502
PB-501/PB-502
PF-601/PF-602
PI-502
RU-503/RU-504
SD-501/SD-506
Note :Please see attached files foradditional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
Solution ID
TAUS0901948EN*
Solution Usage
Description
Part number for the FD-501/FD-503 Punch Guide Plate.
Solution
FD-501/FD-503 Punch Guide Plate/A (p/n 15AH 5004 0).
Note : Pleaserefer to attached Bulletin Number6822for details. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Solution ID
TAUS0902819EN*
Solution Usage
Description
Parts modification - change of torque limiter and pin.
Solution
A modified Torque limiter/A (p/n A03X 5656 00) and Pin B (p/n 56AA 1751 0) have been changed for the purpose of parts sharing (commonality). Please see
attached Parts Modification Notice for the associated item locations ineach Parts Manual. To view the PDF, Adobe Reader must be installed. Adobe
ORIGINAL PART NUMBERS
56AA 4041 1 - Torque limiter/A
56AA 1731 0 - Pin B
4024 2062 01 - Torque limiter/A (Di7210 and CF5001 only)
4594 2214 01 - Pin B (Di7210 and CF5001 only)
Solution ID
TAUS0902988EN*
Solution Usage
Description
How to change the touchscreen default measurement display for custom size programming from metric to inches.
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Solution
To change the default measurement display for custom size programming from metric to inches, perform the following:
2.Touch [02 User Setting] on the touchscreen.
3.Touch [01 System Setting] on the touchscreen.
4.Touch [02 Unit Display] on the touchscreen.
5.Touch [Inch (decimal point)] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0903028EN*
Solution Usage
Description
Whereto find the "Job Template" option in the new print driver for version 3.0 system code. The Template option was available in the previous releases of the
printer driver for version 2.0 and version 2.1 system code.
Solution
The "Job Template" option is not currently available in the printer driver for version 3.0 system code. A later release of the printer driver will include this
option. If this functionality is required, please revert the controller to version 2.1 system code and utilize those printer drivers.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS
Solution ID
TAUS1000278EN*
Solution Usage
Description
Installation Manuals for certain options identify MFPs by ppm (pages-per-minute) rather than model designation.This can be confusing.
Solution
The followingclarifies whichppm reference relatesto which designatedMFPin the Installation Manuals.
bizhub PRO 1050/1050P/1050e/1050eP are referred to as 105ppm.

bizhub PRO 1051 is referred to as 105ppm-2.
bizhub PRO 1200/1200Pare referred to as 120ppm.
bizhub PRO C5500/C5501 are referred to as 55ppm
bizhub PRO C6500/C6500P/C6501/C6501P are referred to as 65ppm
bizhub PRO C65hcis referred to as 65ppm-ePV
Solution ID
TAUS1000334EN*
Solution Usage
Description
A number of issueshave been addressed in firmware v60-GMO.
Solution
The following issues have been addressed in v60-GMO firmware.
Newly added function/Specification changes
1)CSRC setting information can be saved to and restored from the USB memory.
2) The DIPSW19-4* function has been moved from Service mode to User mode.
*DipSW19-4: Double feed detection sensor of PFU can be turned on/off
[Utility]-[02 User Setting]-[03 Common Setting]-[Next]-[Detect Double Feed JAM]-[Off/On]
3) When the pixel ratio value on list print is corrupted, code C-4860may occur. This code can be cleared by turning the machine off and on. The pixel ratio
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Miscellaneous
counter may be cleared by performing I/O check mode 90-04. This can only be done while the C-4860 code is showing.
4) The DIPSW23-6* function has been moved from Service mode to User mode.
*DipSW23-6: Change of staple angle on FS-521/FS-503. The staple angle can be selected withthe following setting:
[Utility]-[02 User Setting]-[03 Common Setting]-[Next]-[Backside Stapler Angle]-[Oblique/Horizontal]
NOTE: In the case of the FS-503 being used on the MFP, firmware v28-GM0 must installed on the FS-503 in order for this function to work.
Malfunction corrections
1) When installing ver.60, and using CSRC modem, it is impossible to get the data by using the S7 command.
2) Copier HDD capacity is not displayed correctly on Fiery Web connection.
NOTE:
The firmware is available for download via the Konica Minolta Download Selector:
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
6. Select a Product Group and then a Product (model). A File Type and OS are optional selections.
7. Click on ? Show.
8. All product-related downloads are listed with the most current at the top of each category.
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS1000455EN*
Solution Usage
Description
Does the fan heater (HT-503) come standard or is it an option for the LU-202?
Solution
HT-503 (Item#A0410Y0) is an option for the LU-202.This option is highly recommended for customers who plan to run coated stock and/or operate in humid
environments.
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Solution ID
Original jam, no-feed, multi-feed, folding, tearing, skewing, curling
TAUS0808106EN*
Solution Usage
Description
DF-609, front-to-rear registration is off. Image shift in main scan direction. Printer internal test pattern #16and off platen glass registration is good.
Solution
CAUSE: DF-609 needs centering adjustment.
SOLUTION: Perform the attached ADF Centering adjustment, both Front and Back.
Solution ID
TAUS0900640EN*
Solution Usage
Description
DF-609, OPEN ADF FEED COVER AND RELOAD ORIGINALS message when attempting to feed originals.
Solution
PROBABLE CAUSES:
1.The DF feed tires do not drop to initiate feeding due to a failed DFCB.
Replace the DFCB (p/n 20AJ -901 1).
2. Theoriginal paper feed detect actuator is bound in the up position.
Free up the original paper feed detect actuator which is located next to the rear feed roller on the top cover section.
Solution ID
TAUS0802793EN*
Solution Usage
Description
DF-319/DF-603/DF-606/DF-609, pages are being scanned multiple times after jamming/misfeeding with accompanying"Reload originals" message. If a
jam/misfeed occurs, the machineindicates to reload originals. After originals have been reloaded and Start is pressed, the machine starts scanning again and
adds the reloaded pages to the document as well as the previously scanned pages.
Solution
CAUSE: Improper reloading of originals. If the machine misfeeds an original it will then indicate to reload originals, but if it jams past the feeder it will indicate
where the jammed sheets are and after jammed sheets are removed it will indicate how many originals need to be reloaded.
SOLUTION:If a misfeed occurs, the message to reload originals means to reseat the originals remaining in the feed tray, NOT add all the originals from
output tray back into feeder.If thedocument feederjams after the feeder it will indicate clear the indicated sheets, thento reload the number of originals that
have not yet been scanned.For example, if 3 sheets are indicated as jammed in thepaper pathand machine indicates to reload 2 originals. the first 2 sheets in
theDF paper pathstarting from just past the feed section should be reloaded and the third sheet (closest to output) should be set in the output tray as it has
already completed the scanning process and is stored in memory.
Solution ID
TAUS0901928EN*
Solution Usage
Description
DF-609 tries to eject original when placed on the platen and nothing in the top feeder.
Solution
CAUSE: ADF is selected under Copy Initial Settings.
SOLUTION: Deselect ADF under Utility/User Settings/Initial Settings/Copy Settings. If ADF is checked it will try to default to and feed from the ADF.
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Solution ID
Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
TAUS0702260EN*
Solution Usage
40
Description
FS-607, incorrect alignment or jamming when stapling.
Solution
PROBABLE CAUSES:
1.Excessive static build-up in the Staple/Folding section.
Remove Teflon guides .
2. The rear mylar (p/n 15AA 4334 0) is caught behind the stapler rear guide plate (p/n 15AA 4225 0) causing the first sheet of a corner staple job to be
missed. The following pages fall into the stapler because the first sheet acts as a guide.
Reform the rear mylar in the up directionto guide the paper over the stapler rear guide plate.
3. The front stopperis cracked, causing paper to get above top part of stopper.
Replace the broken stopper (p/n 15JM 4331 0).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD andDan Lantz, Infomax Office Systems
Solution ID
TAUS0703194EN*
Solution Usage
26
Description
J-7216.
Solution
PROBABLE CAUSES:
1. The FNS entrance sensor (PS4) does not turn ON within a specified period of time after the main body paper exit sensor (PS13) turns ON.
Remove jammed paper in the finisher/main body, if any. Check the operation of the sensors PS4 (p/n 13QA85521) and PS13 (p/n 65AA48440 - Actuator and
p/n 08AA85512 - Photosensor) in the State confirmation (47) Mode for proper operation and replace as necessary. Try adjusting the loop timing in the
Adjustment Mode (36 mode).
2. Not enough paper loop when pages are entering the finisher.
Adjust finisher curl to Middle or Large:
a. Enter Service Mode.
b. Select Finisher Adjustment.
c. Select Curl Adjustment.
d. Select Middle or Large.
e. Select OK.
3. HB Motor/50 (M33) has failed causing insufficient drive to exit paper from reversing section.
Replace M33 (p/n A03U M111 00).
Note : This will be evident only with 11x17. Paper stops in the reverse section and the paper is not damaged.
4. Worn actuator or actuator spring for PS19 causing timing to be off on large paper sizes.
Replace the actuator for PS19 (p/n 65AA 5131 1) or the actuator spring (p/n 65AA 5150 0).
5. Warped or damaged Guide Plate /B. This is the black plastic guide which holds the actuator for PS19.
Replaced Guide Plate /B (p/n A03U 8602 01).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Freddie Burnham, Gregg Gallant, Ian Lynchand Jim Behrends, Production Print/SSD
Solution ID
TAUS0800429EN*
Solution Usage
20
Description
J-3102 error codes
Solution
PROBABLE CAUSES:
1. After replacing damaged fuser drive gears, internal damage tothe fuser drive motor (M29) might also have occurred when the drive gears failed.
Replace M29 (p/n 27LA 8003 2E).
2. Timing adjustments are incorrect when running various stocks.
Recall Standard Data to Factory Initial under Service => Printer Adjust.
3. Broken locking cam.
Note :Varying lead edge registration will also be a symptom.
Replace the locking cam (p/n 65AA 5032 0). See attached document for component location. To view the PDF, Adobe Reader must be installed. Adobe
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SPECIAL NOTE : Solution contribution by Gary Scimeca/David Aekus/Ed Bellone, Production Print/SSD
Solution ID
TAUS0800308EN*
Solution Usage
11
Description
J-3202 paper jams.
Solution
PROBABLE CAUSES:
1. Paper jamming in the fuser due to a broken/worn fuser unit drive gear and/or shaft.
Note : Codes from all paper trays also may occur when using 80lb Cougar Cover paper.
Replace the worn one-way gear (p/n A03U 8093 11) and, if required,the shaft (p/n A03U 7258 00).
2. One or more springs are under the Paper Exit Shaft and the Fixing Paper Exit Rollers are not be able to touch the Fixing Paper Exit Drive Rollers (p/n
A03U 7209 00).
Note : Paper may be 1 to 2 inches out of the fuser when the jam occurs.
When replacing Fixing Paper Exit Rollers (p/n A03U 7225 00), all three springs should be over the Paper Exit Shaft (p/n A03U 7280 00) to allow for proper
roller tension. Please see attached photos.
3. Bearing in the paper exit unit is dirty or worn.
Clean or replace the exit bearing (p/n 07AA 7506 2) in the paper exit unit.
4. PS17 actuator missing or broken.
Replace the actuator for PS17 (p/n A03U 7308 00).
5. Improper actuation of SD4 (Paper Exit solenoid).
Note : In most cases, the jam occurswith 8.5x11 portrait only.
Check the actuation of the solenoid in the I/O mode, State Confirmation Mode, Code 80-0 for proper operation. Check to make sure that the throw of the gate
is above the fuser nip andadjust as necessary. Replace the solenoid (p/n 65AA R704 00)and Linkage (p/n 65AA 4928 0) as necessary.
6. The guide plate diverting the paper to the turnaround section may be bowed or cracked. Replace the Paper Exit Guide Swing Part (p/nA03U 8610 02).
Pleaseseeattached Parts Manual pages as a reference. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
SPECIAL NOTE : Solution contribution by Rick Johnson, DSM/Midwest Region and Gregg Gallant/Mark D'Attilio/Gary Scimeca/Freddie Burnham/Gary
Scimeca, Production Print/SSD
Solution ID
TAUS0801765EN*
Solution Usage
11
Solution Usage
Description
FS-xxx, first page not aligned properly/not stapled in stapled sets.
Solution
CAUSE:Static build-up onalignment plate which causes the first page to stick.
SOLUTION:Wipe affected are with anti-static compound (Brillianize, Pledge, dryer sheet, etc.).
Solution ID
TAUS0800345EN*
Description
J-1702. The jam may occuronly when running 11x17 or letter size duplexed.
Solution
PROBABLE CAUSES:
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1. Guide plate/3is malformed.

Replacethe duplex section Guide plate/3 (p/n A03U 8403 00). For the guide plate location see attached photo.
SPECIAL NOTE : Solution contribution by .
2. Failed ADU conveyance clutch /3 (MC3)or ADU pre-registration clutch (MC18).
Replacethe failed clutch(p/n A03U M201 00).
SPECIAL NOTE : Solution contribution by KMBT (Japan); Jonathan Rooks,KMBS/San Diego and Freddie Burnham/Ed Bellone, Production Print/SSD
Solution ID
TAUS0800673EN*
Solution Usage
Description
J93-01.
Solution
PROBABLE CAUSES:
1.Poor conveyance of paper.
A Guide Sheet (p/n A03U 8159 00)is available to facilitate conveyance of paper. See attached Parts Modification document for details. To view the PDF,
Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
2. Failure of Reverse motor (M32) orLoop motor (M57).
Swap motors to decide which motor is failing. Replace the failed motor (p/n 65AA 8011 2).
Solution ID
TAUS0900078EN*
Solution Usage
Description
J-3204.Jam code may occur when
feeding from any paper tray.
duplexing or face downcopying (J-3209also indicated).
feeding 11x17 or 8.5x14 paper.
running alarge job of only glossy (photo) paper.
Solution
Feeding from any paper tray
CAUSE: Failing intermediate conveyance clutch (p/n 56AA 8201 2).
SOLUTION: Replace intermediate conveyance clutch.
Jamming every copy
CAUSE: Possible failed AC Drive Board assembly.
SOLUTION: Check ICP1 on the AC Drive Board to see if it is OPEN.It provides 24V DC to the motors. Before replacing the board, check for a short to
ground. Replace the AC Drive Board assembly (p/n A03U H520 01).
Duplexing or face downcopying (J-3209 also indicated)
CAUSE: M33 motor was swapped with good motor and M33 is not turning in I/O mode, code27-2. PS17 (I/O mode, code 59-3) and PS62 (I/O mode, code
20-13) both test good. Failed CVDB.
SOLUTION: Replace CVDB (p/n A03U H050 04).
Feeding 11x17 or 8.5x14 paper
CAUSE: Broken lower fuser roller heat (insulating)sleeve. Thefront side of the sleeve is broken causing drive gear misalignment.
SOLUTION: Replace the broken lower fuser roller heat sleeve (p/n A03U 7227 00).
Running alarge job of only glossy (photo) paper
CAUSE:A buildup of toner on the guide behind the paper exit roller.
SOLUTION: Clean the buildup of toner on the guide plate
SPECIAL NOTE : Solution contribution by Greg Lantowski/Mike McCarthy/Ed Bellone, Production Print/SSD; Joel Valerio, Global Imaging Systemsand
Brandon Greisinger, Perry Corporation
Solution ID
TAUS0802272EN*
Solution Usage
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Description
FS-520/FS-607, J-7217 when hole punching and duplexing.
Solution
Attention Hotline Advisers: If thefollowing corrections do not resolve the problem:
Gather machine Management and Adjustment Lists.

Perform a Firmware Capture while the J-7217 is showing.
Escalate the ticket to ESS.
PROBABLE CAUSES:
1. The actuator for PS6 is hitting the paper exit guide plate when the paper exit section closes. This may cause PS6 not to be deactivated and register a jam.
Reform that the paper exit guide plated/lower assembly (p/n A04D A896 0) if it is bent in the center and interfering with the actuator for PS6. Replace the
paper exit guide plate/lower assembly if necessary.
2. The Curl Adjustment is set to Small.
Set the Curl Adjustment to Large or Middle by using the below procedure:
c. Select Curl Adjustment.
d. Select Middle or Large.
e. Select OK.
3. An incorrect Finisher Adjustment setting.
Recall Standard Data for Finisher Adjustment using the below procedure:
c. Select Recall Standard Data.
d. Select Factory Initial Data.
e. When Recall Factory Initial Data is displayed select Yes.
f. Select Return.
g. Select Close.
h. Select Exit.
i. Select Exit.
Note : The Finisher Adjustments will be returned to the factory values after recalling factory initial data is selected. Readjustment of the Finisher
Adjustments may be necessary.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD andClinton Marquardt, ESS
Solution ID
TAUS0651354EN*
Solution Usage
Description
FD-501, SC77-33 (3-hole) or SC77-34 (4-hole) after approximately 30,000 punch operations. The codes for the bizhub PRO 6500 MFPs are C-1224 or
C-1225.
Solution
CAUSE: Soilage, such as toner residue, is adhered to impregnated oil of the punch pin slide bearing which is attached to the punch pin (punch support
pedestal/A - p/n 13QR10100).
SOLUTION: Clean the punch pin and the punch support pedestal approximately every 100,000 punches. If the punch pin is damaged, replace the punch unit
(p/n 15AH-550 1).
Note : Use the procedure beginning on page 2 of attached Bulletin Number 6433 to clean the punch units listed in the included table. Punch units with
serial numbers greater than those listed were produced with a design that prevents binding.
Solution ID
TAUS0657171EN*
Solution Usage
Description
On the PF-601 and LU-202, when approximately 2000 sheets of coated paper are fed under low temperature environment, a no feed jam or misfeedoccurs.
Solution
CAUSE: The resin from the coated paper is attached on the paper feed roller, the separation roller and the pick-up roller. The friction coefficient of the pick-up
roller surface decreases and causes the misfeed.
SOLUTION: Clean the paper feed roller, the separation roller and the pick-up roller. Install the countermeasure against no feed jam/misfeed of coated paper.
Please refer to the attached Bulletin Number 6198 regarding the new style paper feed mechanism for the PF-601 and Bulletin Number 6381 regarding the
new style paper feed mechanism for the LU-202. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
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Solution ID
TAUS0800303EN*
Solution Usage
Description
FS-607, Vertical Position Punch Adjustment does not work.
Solution
CAUSE: The Paper Edge Detect Sensor Punch Adjustment has not been performed.
SOLUTION: Perform the Paper Edge Detect Sensor Punch Adjustment prior to performing the Vertical Position Punch Adjustment, follow these procedures:
2. Select Finisher Adjustment.
3. Select Punch Adjustment.
4. Select Paper Edge Detect SensorAdjustment.
5. Select START.
6. When completed then perform the Vertical PositionAdjustment again.
SPECIAL NOTE : Solution contribution by Gregg Gallant and Ed Bellone, Production Print/SSD
Solution ID
TAUS0800975EN*
Solution Usage
Description
J-3201.
Solution
PROBABLE CAUSES:
1.Too much toner on page when printing with high toner coverage. There is a very high toner coveragewith the papersometimes wrapping around the fuser
roller and sticking thus causing the jam.
In the printer driver, select TONER REDUCTION which islocated under the IMAGE tab.
2. Damaged linkage for paper exit gate or failed paper exit solenoid SD4. The jam occurs when duplexing either face up or face down. Paper stops in the
inversion section at reverse roller/Lw before entering the ADU section. All motors and sensors test good in state confirmation mode.
Test SD4 in state confirmation mode 80-0. Repair linkage (p/n 65AA 4928 0) or replace SD4 (p/n 65AA R704 00) if deemed necessary.
3. Broken Locking Cam.
Replace Locking Cam (p/n 65AA 5032 0).
Note : See attached document as a reference. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Mike McCarthy and Ed Bellone, Production Print/SSD
Solution ID
TAUS0801224EN*
Solution Usage
Description
J-1705 (J1705) or J-1706 (J1706) when paper is fed from Tray 2 or Tray 3 respectively. Possibly J-1706 will occur ONLY when feeding from Tray 1.
Solution
PROBABLE CAUSES:
1.Intermediate conveyance clutch MC13 has 24V DC continuously. PRCB ICP27 is not OPEN. The PRCB has failed.
Replace the PRCB (p/n A03U R759 00).
2. Conveyance clutch 1 (MC13) has no power.
Check ICP28 on the PRCB to determine if it is OPEN.Check the wiring to the clutchfor a short to ground.Replace the PRCB (p/n A03U R759 00) if necessary.
3. Damaged Tray 1 connector (cassette signal wire).

Note : J-1706 when feeding from Tray 1.
To locate the problem:
Check MC8 (pre-registration clutch)in I/O mode, 22-0.

Check for 24V DC at PRCB, CN400-4A.
Check for paper behind Tray 1.
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Check for damaged Tray 1 connectors. In this case, replace male connector - cassette signal wire(p/n 65AA 9017 0E).
SPECIAL NOTE : Solution contribution by Greg Lantowski/Jim Behrends/Mike McCarthy/Ian Lynch , Production Print/SSD
Solution ID
TAUS0802207EN*
Solution Usage
Description
"Press Start to Restart" message while operating. Machine will stop and message will appear withno jam or faultindicated.
Solution
CAUSE: A hesitation (slippage) has occurred in the paper feed section causing a timing abnormality. This hesitation is not large enough to cause a jam code
but machine will detect the abnormality and halt operation. This issue is most prevelant when running gloss stocks and/or during long runs.
SOLUTION: When issue occurs clean/replace feed components of paper tray currently in use. In the case of thick or glossy stocks adjust the feed roller
tension if issue is occuring frequently.
Solution ID
TAUS0802498EN*
Solution Usage
Solution Usage
Description
FS-607, J-7301 error code.
Solution
CAUSE: Either PS5 (p/n 08AA 8551 2) or its actuator (p/n 13QE 4807 0) have failed in the stacker unit.
SOLUTION: Replace PS5 and its actuator as a set.
Note : The operation of the stacker entrance sensor PS5 can be checked in I/O Check Mode using code 72-17.
SPECIAL NOTE : Solution contribution by Gary Scimeca and Ian Lynch, Production Print/SSD
Solution ID
TAUS0802669EN*
Description
Finisher option capable of printing 13x19 jobs to the stapler main tray. The selection is "grayed out" in the printer driver properties for the FS-520/FS-607.
Solution
This is a normal operation with the FS-520 and FS-607 finishers for both print and copy operations. The physical specifications for the FS-520/FS-607
finishers do not support the output of 13x19 paper to the main tray. The paper can only be exited to the sub tray.
Output of 13x19 paper to the main tray is only available with the FS-503or FS-521 stapler finisher.Please refer to the attacheddocument for a listing of the
FS-503/FS-521/FS-520/FS-607 specifications.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808301EN*
Solution Usage
Description
PF-601/PF-602, J-1610 jam code.
Solution
PROBABLE CAUSES:
1.The PFU DFeed Detect Adjustment was not performed after replacing the Multi-Feed Detection Board (MFDTB).
Perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual.
2. The PF Drive Board (PFDB) was just replaced and the multi-feed detection sensors are out of adjustment.
Perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual.
3. Failed Multi-feed Detection Board(Multi-feed Sensor Assembly).
Replace the sensor board assembly (p/n 15AG -840 1E).
Notes :
a.You can check the operation of the sensor in the I/O mode, Output Check18-04 (pressing the START button).
b. After repacing the MFDTB,perform the PFU DFeed Detect Adjustment. Please refer to attached pages from the Field Service Manual. To viewthe PDF,
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SPECIAL NOTE : Solution contribution by David Aekus and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0657772EN*
Solution Usage
Solution Usage
Description
How to enable/disable Job Offset Mode.
Solution
To enable/disable Job Offset Mode, perform the following:
2.Touch [02 User Setting] on the touchscreen.
3.Touch [03 Common Setting] on the touchscreen.
4.Next to the Job Offset Mode selection option displayed on the touchscreen, touch [ON] to enable or [OFF] to disable.
Solution ID
TAUS0701696EN*
Description
LU-202, J-1501 when feeding from the LCT.
Solution
PROBABLE CAUSES:
1.PS107 (LU exit sensor) in the LCT has failed.
Replace PS107 (p/n 56AA 8552 1).
2. Failed LU-202 pre-registration sensor (PS106).
Replace the Conveyance Photosensor (p\n 56AA 8552 1).
3. MS1 (front door interlock) or MS2 (upper door interlock) has failed or is not being actuated. Feed/take up tires and paper feed motor M1 do not rotate.
Confirm that 24V DC is present at CN815-10 (red wire) on M1 paper feed motor. If not present, confirm 24V DC on the LUDB at PJ815-10 (red wire). If 24V
DC is present on the LUDB and not at M1, repair/replace MS1, MS2 or the wiring harness (p/n 12QR 8601 1 for the Interlock Switches and p/n A03W N102
01 for LCT Signal Wiring/1).
Note : The 24V DC supply to M1 flows from LUDB through MS1 to MS2 to M1. MS1 and MS are safety interlocks (PS115 and PS100 are also actuated and
work in conjunction with MS1 and MS2).
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD and Mike Zych, Midwest District Service Manager-GSS
Solution ID
TAUS0703569EN*
Solution Usage
Description
Lead edge of paper is wrinkling when duplexing.
Solution
CAUSE: When a high coverage image is printed in duplex mode, paper may be wrinkled at the paper exit decurler entrance due to strain which is caused by
the difference of paper contraction ratio between the non-image area and the image area.
SOLUTION: Reduce the paper exit decurler roller pressure setting in duplex mode by setting DIPSW 4-4 to 1.
Solution ID
TAUS0800344EN*
Solution Usage
Description
J-9201.
Solution
PROBABLE CAUSES:
1. Photosensor in the cassette failed.
Replacephotosensor (p/n 08AA 8551 2). For the location of the photosensor see attached photo.
2. Conveyance Drive Board assembly failed. ICP2 on the Conveyance Drive Board (CDB) is OPEN.It supplies the 24V DC to the ADU reverse drive motor
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(M32).
Check the motor operation in the I/0 mode, code 84, multicode 0 through 9. If the motor fails to operate, check the wiring between the Conveyance Drive
Board and the motor.Check ICP2 on the CDB to see if it is OPEN. If so, replacethe Conveyance Drive Board assembly (p/nA03U H050 04).
CAUTION : Determine if the wiring or motor is shorted before replacing the CDB.
For the location of the Conveyance drive board assembly see attached photo.
Solution ID
TAUS0800679EN*
Solution Usage
Description
J-3206 when duplexing or when output is face down.
Solution
PROBABLE CAUSES:
1.M33, the reverse exit motor, does not operate. ICP4 on the Conveyance Drive Board may be OPEN. It controls the 24V DC power to M33.
Check ICP4 for continuity by using a meter. Check the wiring from the circuit board to M33 for any shorts to ground. Please check the motor as well to see if it
has shorted. Once the source of the problem has been determined, the Conveyance Drive Board (p/n A03U H050 04) and possibly M33 (p/n A03U M111 00)
will have to be replaced.
SPECIAL NOTE : Solution contribution by Greg Lantowski and Ian Lynch, Production Print/SSD
2. Torquing of motor M33.
Check the operation ofM33in the State Confirmation I/O mode. Torque down the motor against the motor mounts or replace them so there is less twist or
backlash when the motor is operated. Replace the motor (p/n A03U M111 00) and gear (p/n A03U 8899 00) as necessary.
Solution ID
TAUS0800683EN*
Solution Usage
Description
FS-607, wrinkling during Letter fold.
Solution
CAUSE: Guide Plate 3 assembly andthe wiring in close proximity to the guide platemay need to be replaced if impeding paper conveyance.
SOLUTION:Install the following parts:
Relay Wiring /F (p/n A04DN20800) -new part
FNS Wiring /C (p/n A04DN11311) - shape change
Guide Plate 3 assembly (p/n A04DA7241) -position change
See attached Parts Modification document for details.To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
Solution ID
TAUS0801496EN*
Solution Usage
Solution Usage
Description
FD-501, the half fold is varying on standard paper by 3mm.
Solution
CAUSE: The FD-501 folding rollers are contaminated.
SOLUTION: Clean the FD-501 folding rollers with alcohol.
Solution ID
TAUS0808586EN*
Description
FS-607, 13x19 glossy/thick paper is unable to exit from the subtray.
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Solution
CAUSE: Worn foam exit rollers.
SOLUTION: Inspect/replace the foam exit rollers (exit roller A, p/n 122H48251 and exit roller/B, p/n A04D890400).
Solution ID
TAUS0808627EN*
Solution Usage
Description
SD-501/SD-506, staples are not folding over on sets.
Solution
CAUSE: Stapler Home Sensors HS1/HS3are not detecting home position. These sensors are in the Stapler unit, not the Clincher unit. SD9 or SD10 will NOT
fire until these sensors are made.
SOLUTION:First, clean these sensors. Replace thefailed corresponding stapler unit (p/n 15AN -550 1) as needed.
SPECIAL NOTE : Solution contribution by Jeffrey Nettleton, KMBS - St. Louis
Solution ID
TAUS0900638EN*
Solution Usage
Solution Usage
Description
FS-503, MAX 2 SHEETS CAN BE STAPLED, STAPLE MODE IS NOW RELEASED message and unable to staple more than 2 sets.
Solution
CAUSE: The maximum staple amount needs to be changed.
SOLUTION: To program the amount of stapled copies, perform the following:
2. Select Finisher Adj.
3. Select Output Quantity Limit.
4. Select the staple mode and corresponding paper weight.
5. Input a new staple amount.
SPECIAL NOTE : Solution contribution by Mark D'Attilio and Jim Behrends, Production Print/SSD
Solution ID
TAUS0901749EN*
Description
J-1701 out of all trays including bypass except the LU-202.
Solution
CAUSE: Possiblefaulty Intermediate conveyance clutch 2, MC4 (p/n 56AA 8201 2), Intermediate conveyance clutch 3, MC5(p/n 56AA 8201 2)or paper feed
motor, M41 (p/n 65AA 8002 1).
SOLUTION: Check the operation of the PAPER FEED DRIVING CLUTCH (29-1), MC5 (29-2) and the DC BRUSHLESS MOTOR (28-0) in the State
Confirmation Mode.
Solution ID
TAUS0901768EN*
Solution Usage
Description
FS-607,message to empty booklet tray.
Solution
PROBABLE CAUSES:
1. Actuator for PS25 the Folding Exit Sensor is not moving properly.
Clean or repair the PS25 actuator (p/n 129X 4850 0) and spring assembly.
2.FNSCB has failed.
Replace the FNSCB (p/n A04D H010 02).
IMPORTANT : The following information isa temporary countermeasure to allow operation ofthe FS-607 while awaiting a replacement FNSCB. Operation
of unit must be monitored at all times when these settings are applied as jamming/damage may occur.
In some cases the messagecan be cleared by resetting communication with the FNSCBby setting DIPSW 18-5 to 1 (Faulty part isolation of the
fold-and-staple function of the SD), recycle power, set DIPSW 18-5to 0 .
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If the message clears, set DiPSW 15-3and 15-4 to 1 . This allows the machine to continue printing even if an alarm stop signal is received (tray full, tray lower
limit, waste full, etc.) from the FD/FS/LS/SD. DIPSW 15-3 and 15-4 will need to be set back to 0 after the FNSCB is replaced.
SPECIAL NOTE : Solution contribution by Gregg Gallant and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0700712EN*
Solution Usage
Solution Usage
Description
J17-02 only when duplexing.
Solution
CAUSE:ADU loop timingis incorrect.
SOLUTION:To adjust the ADU loop timing, perform the following:
1. Access service mode.
2. Touch Machine Adjustment.
3. Touch Printer Adjustment.
4. Touch Registration Loop Adjustment.
5. Touch the down arrow to second screen.
6. Select appropriate size and weight to adjust.
7. Increase loop values until the jamming is corrected.
Solution ID
TAUS0800920EN*
Description
FS-503/FS-520/FS-607, J-7301.
Solution
CAUSE: The main tray exit sensor PS10 (FS-503 -p/n 08AA 8551 2) or PS6 (FS-520/FS-607 -p/n 08AA 8551 2) turns ON while in idling.
SOLUTION: Remove jammed paper in the finisher/main body, if any. Check the operation of the sensor PS10 in the I/O state confirmation mode, code 72-13
(FS-503) or for PS6, code 72-6 (FS-520/FS-607). Replace the sensor as necessary.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Solution ID
TAUS0808144EN*
Solution Usage
Solution Usage
Solution Usage
Description
J-17xx codes when feeding from bypass; any paper size or weight.
Solution
CAUSE: Dirty or failed bypass feed clutch (MC8).
SOLUTION: Clean and/or replace bypass feed clutch (p/n 56AA 8201 2).
Solution ID
TAUS0808613EN*
Description
FS-520/FS-607, J-7218 when creating a booklet.
Solution
CAUSE:Worn or damagedconveyance roller.
SOLUTION: Replace conveyance section entrance roller 4 (p/n A04D 7007 01) as necessary.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD
Solution ID
TAUS0900145EN*
Description
FS-607, hole-punched sheets are out of alignment in the lead-to-trail direction.
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Solution
CAUSE: Paper Edge Detect Sensor adjustment needs to be performed.
SOLUTION: Perform Paper Edge Detect Sensor adjustment.
2. Select Finisher Adjustment.
3. Select Punch Adjustment.
4. Select Paper Edge Detect Sensor Adjustment.
5. Press Start.
Solution ID
TAUS0900471EN*
Solution Usage
Solution Usage
Description
Intermittent C-0201 (C0201), C-0202 (C0202), and C-0311 (C0311)error codes.
Solution
CAUSE: The harness in Tray 4 is pinched or failing.
SOLUTION: Replace the harness (p/n A03X N103 02).
Solution ID
TAUS0901349EN*
Description
Belt tracking issues.
Solution
CAUSE: Possible incorrect assembly of spacer washers of the Intermediate Transfer Section. The March 2008 bizhub Parts Manual diagram is incorrect.
SOLUTION: Check to make sure that Key 18 and Key 20 (p/n 65AA 2747 0, spacer A andp/n 65AA 2746 0, spacer B) are together and sandwiched
in-between Key 10 and Key 17(p/n A03U 5593 00, Collection Gear/Upper 42T andp/n 65AA 2627 0E, Tension Plate/Front). If replacing Key 1 Driving Roller
Assembly (p/n A03U R733 00) it would be good practice to replace Keys 18 & 20 at the same time to reduce tracking issues.
Note :Parts department has been notified.
SPECIAL NOTE : Solution contribution by Dale Leonard, KMBS/Kansas.
Solution ID
TAUS0800346EN*
Solution Usage
Description
J-1752.
Solution
CAUSE: Connector 57-1on the ADU drive board (CN57P1) is connected with a malformed pin.
SOLUTION: Correct the CN57P1 malformed pin on the ADU drive board, then reconnect.
Solution ID
TAUS0800914EN*
Solution Usage
Description
FS-607, J-7248.
Solution
PROBABLE CAUSES:
1.The folding pass-through sensor (PS26) does not turn OFF within a specified period of time after it turns ON.
Remove jammed paper in the FS/main body, if any. Check the operation of the sensor PS26 (FS-607 PartsManual, STACKER, page 18, p/n 08AA 8551 2),
actuator (p/n 13QE 4828 0) and actuator tension spring (p/n 13QJ 4354 0) in the I/O state confirmation mode, code 72-45, for proper operation. Replace parts
as necessary.
2. High toner coveragecreates anadhesive effect causing paper to stick to the folding knife. This usually occurs when Half-folding two sheets; first sheet
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foldsthen exitsand the second sheet stays in thefolding rollers.

Lower the fuser temperatureto lessen the chance that paperadhere to folding knife.
Recommendation: DIPSW 19-1= 0 , 19-2= 1 19-3= 0 (-10 C)
Mode
19-3
19-2
19-1
-30 C
0
0
0
-20 C
0
0
1
-10 C
0
1
0
Standard
Upper roller: standard

Lower roller: +10 C
1
0
0
Standard
1
0
1
Standard
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1
1
0
Standard
1
1
1
SPECIAL NOTE : Solution contribution by Freddie Burnham and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0807916EN*
Solution Usage
Description
FS-607, skewed half folds.
Solution
CAUSE: Incorrect adjustment.
SOLUTION: Perform the attached Folding stopper tilt adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
Solution ID
TAUS0808074EN*
Solution Usage
Description
Cannot hole punch from some trays. Hole Punch is an available option, but sheets output without being punched.
Solution
CAUSE: Tray paper setting is set at punched paper.
SOLUTION: De-select Punched as the paper type.
Solution ID
TAUS0808314EN*
Solution Usage
Description
Paper skew when feeding small size paper (5.5x8.5 or B5) from Tray 3. Paper skew does not occur with paper larger than 5.5x8.5.
Solution
CAUSE: In Tray 3 the distance between the paper feed roller and the intermediate conveyance roller is longer than that of Tray 1or Tray 2. Therefore, paper
skew occurs between these two rollers.
SOLUTION: Use Tray 1, Tray 2, PF-601 or LU-202 to feed small-size paper. These paper trays have a shorter distance between the paper feed roller and the
intermediate conveyance roller.
Solution ID
TAUS0808319EN*
Solution Usage
Description
Paper curls or a corner is folded only at thelead edge on reverse exiting.
Solution
CAUSE: The reverse exit photosensor (PS19) connector at reverse exit section is disconnected.
SOLUTION: Check that the reverse exit photosensor (PS19) connector is properly connected. Regardless of the connection status of the connector, change
the routing of the connector wiring as shown in the attached file. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
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Note : Even if the sensor connector is disconnected, no paper jam occurs, since the machine is operated with timer.
Solution ID
TAUS0808636EN*
Solution Usage
Description
PF-601/PF-602, J-1606.
Solution
CAUSE: The the conveyance clutches4 and 5, and the pre-registration clutch are not functioning; no power. ICP7 on the PFU driver board is
OPEN.Determine the source of the problem;look for a shorted wire.
SOLUTION: Replace the PFU driver board (p/n A03XH010) if necessary.
Solution ID
TAUS0808637EN*
Solution Usage
Description
PF-601/PF-602, J-1603 and J16-04.
Solution
CAUSE: Conveyance cluches 1, 2 and 3 are not working; no power. Check ICP6on the PFU driver board which supplies 24V DC to the clutches.Checkwiring
and the clutches for a short.
SOLUTION: Replace the PFU driver board (p/n A03XH010) if necessary.
Solution ID
TAUS0900266EN*
Solution Usage
Description
PF-601, unable to replace the front or rear paper guides.
Solution
CAUSE:Modified front or rear paper guide does not fit.Shape is different than the original.
SOLUTION:Parts were changed to improve feeding of thick stock from all trays of the PF-601. The front part/guide (p/n A03X562011) and rear part/guide (p/n
A03X562112) along with the guide plate/upper (p/n A30X560014) to whichthey connecthave to be replaced as a set.The "old" part numbers were
discontinued and are no longer available.Refer to the attached Bulletin Number 6546.
Solution ID
TAUS0900280EN*
Solution Usage
Description
FS-607, jamming in stacker when stapling or making booklets.
Solution
CAUSE: The Staple Pitch adjustment was not performed.
SOLUTION:Perform the Staple Pitch adjustment. Please refer to the attached procedures. To viewthe PDF, Adobe Reader must be installed. Adobe
Solution ID
TAUS0900292EN*
Solution Usage
Description
SC22-21 error.
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Solution
CAUSE: The first transfer pressing/releasing function is not working. The 24V DC required to operate the motor, M19,may not be available.
SOLUTION: Check ICP4 on the AC Drive Board assembly to see if it is OPEN. If required, replace the AC Drive Board (p/n A03U H520 01).
Solution ID
TAUS0900354EN*
Solution Usage
Description
FS-607, staples uneven on saddle stitch booklets.
Solution
CAUSE:The staplers are out of parallel.
SOLUTION:Perform the attached Stapler Position Adjustment. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Solution ID
TAUS0900833EN*
Solution Usage
Description
PF-601, misalignment of paper in the tray.
Solution
CAUSE: One-handed operation of the side guide and abnormality of the centering detection control.
SOLUTION: Parts for the paper feed tray and side guide have been modified to prevent paper misalignment. Please refer to attached Bulletin Number 6769
for the details. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Note : The parts described in the bulletin are not interchangeable among the current and modified types. When replacing any of the current type parts with
a modified part, be sure to replace all the parts together as a set.
Solution ID
TAUS0901189EN*
Solution Usage
Description
FS-607, copies are buckling upon exit.
Solution
CAUSE: Possible bad/worn conveyance roller.
SOLUTION:Check the operation of the conveyance rollers in the State Confirmation I/O Mode. Replace the rollers as needed.
CONVEYANCE ROLLER 2 (p/n 14JS 4512 0)
CONVEYANCE ROLLER 3 (p/n 13QE 4513 2)
CONVEYANCE ROLLER 4, (p/n 13QE 4531 0)
Solution ID
TAUS0902360EN*
Solution Usage
Description
Creasing output pages.
Solution
CAUSE: Fixing paper exit roller tracks to one sideonthe shaft.
SOLUTION: Replace fixing paper exit roller (p/n A03U 7209 00).
Note : See attached photo of the roller position.
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Solution ID
TAUS1000132EN*
Solution Usage
Description
Wavy output of duplex and face down simplex.
Solution
CAUSE: The decurling roller is not turning under load.
SOLUTION: Inspect the Coupler(Coupling /B) to ensure it is sliding on the shaft. Remove any burrs from the Coupler and shaft, inspect the Decurler Motor
Assembly for proper drive coupling and replace the Coupler (p/n A03U 8631 00) if needed.
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Solution ID
Software/Driver related
TAUS0607358EN*
Solution Usage
22
Description
The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word.
Solution
CAUSE:The Collate option in the Microsoft Word dialog box is selected.
SOLUTION:When printing and stapling multiple sets, the Collate option in the Microsoft Word dialog box must be deselected. Please refer to attached
example. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution byMark D'Attilio and Ed Bellone, Production Print/SSD
Solution ID
TAUS0701255EN*
Solution Usage
13
Description
Troubleshooting vCare/CS Remote Care E-mail communication failure.
Solution
In the attached vCare/CS Remote Care E-mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E-mail
Communication issues. Topics addressed are:
A. Essential vCare Technician troubleshooting tools
B. Email Communication Requirements
C. Additional Requirements
D. Troubleshooting when a email communication test fails
E. EMAIL Server Considerations
F. Determining the type of Authentication required on a Mail Server, through telnet
G. Ethereal network capture to diagnose email connectivity issues
H. Performing a Communication Test, Printing the Communication Log and verifying that the MFP is communicating with the vCare system
I. Verifying through the vCare web application that MFP setup is complete
J. Example Mail Server logs which record a CSRC Communication Test and reception of a setup email
K. Advanced Email Communication Troubleshooting
Solution ID
TAUS0701860EN*
Solution Usage
13
Description
HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).
Solution
CAUSE: The reason for the error:
1. A bad request.The browser sent a request that the server could not understand.
2. An attempt to communicatewith plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL.
3.The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications.
Note : The first digit of the status code specifies one of five classes of response.
1xx Informational
2xx Success
3xx Redirection
4xx Client Error
5xx Server Error
SOLUTION: The error can be eliminated by:
1. Checking for any enabled Pop-up blockers and reconfiguring them.
2. Checking for Internet security software that may be blocking Web access and disabling the service. Example: Norton Internet Security.
3. Installing Microsoft .NET Framework 1.1 Service Pack 1. Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the
"Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1. Please refer to Microsoft Article ID: 826437 - FIX: "HTTP 400 Bad request" error message in the .NET Framework 1.1 .
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Solution ID
TAUS0703546EN*
Solution Usage
Description
Printing from any driver using an Adobe CS3 Suite application is very slow. The print job maycomplete quickly, but the application indicates that it is still
printing for a long period after the actual completion. The application is unavailable to perform any other tasks during this period.
Solution
CAUSE: A compatibility issue between a native Intel application, like Adobe CS3 Suite applications and the Intel versionMacintosh OS 10.4x.
SOLUTION: The best workaround for this issue is to hide the Macintosh DOCK. The problem appears to be related to how the application interacts with the
DOCK while it is visible. Auto-hiding theDOCK through preferences will correct this printing deficiency. Adobe and Apple have not officially acknowledged
this problem, even though it affects printing using any print driver.
SPECIAL NOTE : Solution contribution by Bill Ehmke and Ed Bellone, ESS/SSD
Solution ID
TAUS0800366EN*
Solution Usage
Description
When printing from Microsoft Publisher andperforming a mail merge, thecopiesare all stapled together.
Solution
CAUSE: This is a known anomaly with Microsoft applications.
SOLUTION: Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003. To viewthe PDF,
Solution ID
TAUS0657612EN*
Solution Usage
Description
Cannot perform USB memory ISW.
Solution
CAUSE:The service Port Device has not been enabled.
SOLUTION:To enable the service Port Device, perform the following:
2.Touch 02[User Setting].
3.Touch 01 [System Setting].
4.Touch 12 [Service Port Device].
5.Touch ON to enable the Service Port Device.
Notes :
a.Power cycling of MFP may be required to retain setting.
b.Please refer to attached documentation for additional information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0703094EN*
Solution Usage
Description
Unable to select Booklet feature when using FreeForm.
Solution
CAUSE: FreeForm does not support the booklet feature.
SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm. It is
recommendend to first have document imposed as needed and then utilize FreeForm.
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The IC-303/IC-305 does have an Impose module option available that can be used to impose the file prior to utlizing FreeForm.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD andChuck Tripp, Production Print/SSD
Solution ID
TAUS0802062EN*
Solution Usage
Description
Please load 8.5x11 paper message on the operation panel when using auto paper select options yet8.5x11 normal stock is loaded.
Solution
CAUSE: Possible incorrect PostScript settings of the Fiery IC-408 controller.
SOLUTION: Print out a Fiery configuration page and make sure that the PostScript setupisas follows:
Paper Type: Plain
Paper Color: White
Paper Weight: 81-105
Note : All paper settings MUST match from the Fiery, the driver and in the machine in order to print automatically or the job will have to be forced to print
from the machineby pressing Detail Check and selecting a paper weight.
SPECIAL NOTE : Solution contribution by Freddie Burnham and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0658067EN*
Solution Usage
Description
"Job authentication failed" error message in Command WorkStation when printing with Account Track.
Solution
CAUSE: Incorrect Account Track Name or Password entered.
SOLUTION: Enter the correct Account Track Name and Password. To enter the Account Track Name and Password, perform the following:
1. From the print driver properties, select the Job Info. tab.
2. Enter the registered Account Track Name in the Section Name text box.
3. Enter the matching Account Track password in the Section Password text box.
4. Press OK.
5. Make additional desired print driver settings and print the document.
Solution ID
TAUS0900989EN*
Solution Usage
Description
How to obtain spool files from an AS/400 for analysis by the lab.
Solution
Because of the complexityand types of issues betweenMFPs and the AS/400, the Lab may occasionally require that a spool file be provided so that the exact
issue can be re-created by the lab. There aretwo methods to follow, depending upon the OS version on the AS/400.
Follow these steps to obtain the spool file.
1. Obtain the version of the OS/400 that is installed the AS/400 by issuing the following command:
GO LICPGM
(The user will need appropriate rights in order to do this.)
2. When the Work with Licensed Programs menu is displayed, type option 10 to display installed licensed programs.
3. After the list is displayed (it may take awhile), press F11 to display the release version. This will appearunder the Installed Release column.
4. Use theattached instructions to obtain the spool file.
If the OS version is V5R4M0 or higher, then use instructions called
Backing up Spool files System i V5R4Mx.pdf
If the OS version is lower then V5R4M0, then use instructions called:
Instructions to copy spool files off AS400 V5 using FTP-final.pdf
5. After thefiles are obtained,attach them to the SSD ticket.
SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE
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Solution ID
TAUS0902460EN*
Solution Usage
Description
How to perform a Mail Merge using Microsoft Word 2007.
Solution
The attached documentation outlines procedures to:
divide Mail Merge into separate jobs based on name or address
separate a file that has already been merged into Microsoft Word 2007. In other words, you only have a Word file with all the variable data incorporated. No
need to add recipients from a spreadsheet.
Notes :
1.The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions. Please don't forget to check pages
30-31.
2. To view the DOC file, Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the
following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
3. To view the XLS file, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the
following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
Solution ID
TAUS0655341EN*
Solution Usage
Description
In Microsoft Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the Mail Merge feature.
Solution
CAUSE: Registry edit required.
WARNING : In Microsoft Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a
computer or network, one incorrect edit to the registry can disable the operating system. The following list provides some best practices for using the registry
and Registry Editor safely:
Before making changes to the registry, make a backup copy.
Back up the registry by using a program such as Backup. After making changes to the registry, create an Automated System Recovery (ASR) disk. For
troubleshooting purposes, keep a list of the changes you make to the registry. For more information, see System State data.
Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT-type operating
systems.
Use reliable tools and programs other than Registry Editor to edit the registry.
Incorrectly editing the registry may severely damage the system. Use tools and programs that provide safer methods for editing the registry.
Never leave Registry Editor running unattended.
Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly.
SOLUTION: Microsoft Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature of
Publisher through a registry edit. This can be done either manually or by a script.
To manually edit the registry
Open the Registry Editor by clicking Start, click Run, type regedit , and then click OK. Go to:
1. HKEY_CURRENT_USER\Software\Microsoft\Office\ \Publisher\Printing
2. Right-click on the Printing folder, select New => String Value.
2. Create new "string value" called: NumberOfRecordsPerBatch
3. Double-click and set the Value Data to 1 . Instead of grouping records together into groups of 10to send to the printer (Publisher default), the records are
now sent in groups of 1 (i.e., each document is sent separately).
Note : A value for this size setting can be set between 0 and 99999.
To update the registry "automatically" from a script
1. Download the scriptfrom http://ed.mvps.org/20031Rec.reg and save the REG file to the Desktop (script is also attached in case the URL cannot be
accessed).
2. Double-click on the icon, and then click on Yes to the question, "Are you sure you want to add the information in C:DOCUME~1\administrator account
\Desktop\20031Rec.reg to the registry?"
3. The new value will be added to the registry.
Note :Refer to Windows registry information for advanced users ( http://support.microsoft.com/kb/256986 ) for additional registry editinformation.
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Solution ID
TAUS0703622EN*
Solution Usage
Description
When printing from multiple worksheets in Microsoft Office Excel through an IC-408 or an IC-303 using short edge fed paper (8.5x11S, 8.5x14, 11x17) set
to staple in any position, the first sheet will will output correctly but the second sheet will jam in the finisher. This happens with the FS-503/FS-520/FS-607. If
job is viewed in Command WorkStation thestapling option is not set.
Solution
CAUSE: The first sheet will follow correct paper path through finisher and stops in stacker waiting for other sheets in the set. After the first sheet there is a 3
second pause before sheets 2 through 5 begin printing. Sheet2 does not follow correct path and attempts to bypass stapler section and output to Main tray
where it jams against conveyance section which is still set in the position for stapled sets.
SOLUTION: Select File=> Print=> Select Entire workbook radio button=> Select Properties=> Under "Basic" tab select paper size=> Under "Job
Info" tab scroll down and select "Print Queue Action" to "Process and Hold"=> Click "OK" twice=> Open Command WorkStation=> Right Click on
desired job and select "Properties"=> Under "Layout" tab set "Scaling" to 100=> under "Finishing" tab select desired stapling option=> Click "Print".
Please see attacheddocumentation for Screen Capture walkthrough.
Solution ID
TAUS0800601EN*
Solution Usage
Description
When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document, the authentication dialog box
pops up for each spreadsheet page.
Solution
CAUSE: Improper selection in the printer driver.
SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box.
Solution ID
TAUS0801358EN*
Solution Usage
Description
Unable to load version 1.1 system code on the IC-408. A socket connection error occurs at the PC.
Solution
CAUSE: Microsoft Windows Vista OS is being used to run the system software DVD.
SOLUTION: Microsoft Windows Vista is not supported at this time. Microsoft Windows XP and Microsoft Windows 2000 are supported operating
systems.
Solution ID
TAUS0900967EN*
Solution Usage
Description
Command WorkStation (CWS) not displaying all properties of print job. The print job propertieswhen viewed in CWS only have three tabs: Basic, Job Info
and Summary. Missing are Media, Layout, Color, Image, Finishing, VDP and Stamping.
Solution
CAUSE: Incorrect driver.
SOLUTION: Install latest driver. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS
public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,
Drivers, Firmware and more'.
Solution ID
TAUS0901598EN*
Solution Usage
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Description
Error message The service Calibrator is currently used by Operator appears.
Solution
CAUSE: IC-408 System code anomaly.
SOLUTION: Install attached patch1-Z92DF on the IC-408 with system code versions 1.1/1.1a/2.0.The patch can also be downloaded from the Konica Minolta
This patch is to resolve the issue after it has occurred. It is not necessary to install this patch in advance.
Notes :
1.Please refer to attached Release Notesprior to patch installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
2. To open the patch file using WinZip, WinZipshould be installed. WinZip can be downloaded from the WinZip website:
http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened.It is recommended to download the ZIP and open from the local
computer to view.
Solution ID
TAUS0902748EN*
Solution Usage
Description
The Fiery 64-bit driver will not holdthe followingsettings when loaded on Microsoft Server 2008/2008 R2 with Terminal Services loaded:
2-way communications
Account information
Authentication information
Solution
CAUSE: Incorrect setting.
SOLUTION:Change Delete temporary folders on exit to No. Perform the folowing steps:
Server 2008
1. Login as Administrator (or someone with Admin privileges).
2. Open Control Panel => Administrative Tools => Terminal Services => Terminal Services Configuration.
3. Under Edit Settings, change Delete temporary folders on exit to No.
Server 2008 R2
1. Login as Administrator (or someone with Admin privileges).
2. Start => Control Panel => Administrative Tools => Remote Desktop Services => Remote Desktop Session Host Configuration.
3. Under Edit Settings, change Delete temporary folders on exit to No.
Solution ID
TAUS0801346EN*
Solution Usage
Description
Corel documents print light. Output from other applications is normal.
Solution
CAUSE:Setting in Corel.When the colors in a file or in the workspace color palette are not displaying as bright, vibrant colors this can be caused by the
Color Management being enabled in CorelDRAW. The default setting in CorelDRAW is Color Management enabled.
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SOLUTION:To disable Color Management,perform the following:

1. Click on Tools, Color Management.
2. In the Style drop-down list, select "Color Management Off" and click OK.
Note : In this mode, colors may not print as they are displayed on screen.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS0900772EN*
Solution Usage
Description
"[Paper size such as Letter, 8.5x11, Legal, etc.] not loaded in any tray" message when printing through the PostScript driver, even though the correct paper
size is loaded in the machine.
Solution
CAUSE:Incorrect setting."Hold mismatched documents" is selected.
SOLUTION:In Microsoft Windows, open Printer Properties, select the "Advanced" tab and clear the check box for "Hold mismatched documents."
Note :This is shown in the attached document.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
SPECIAL NOTE : Solution contribution by Luis Alvarez, KMBS/San Diego
Solution ID
TAUS0657245EN*
Solution Usage
Description
When viewing RIPped files in the Image Viewer application, the colors are not comparable to the printed output.
Solution
CAUSE: Monitor ICC profile is not associated to the viewer application in the Image Viewer Preferences.
SOLUTION: In Image Viewer, select "Edit => Preferences" and select the monitor profile for the type of monitor being used. This will ensure that colors are
reproduced more accurately when editing files.
Solution ID
TAUS0703492EN*
Solution Usage
Description
FS-607, unable to select staple or punch from the control panel. Able to select staple and fold or 3-fold options.
Solution
CAUSE: In the Output Applications either the machine is defaulted to N to 1 or N to 1 is selected.
SOLUTION: Under Output Applications select 1 to N to unlock these features.
SPECIAL NOTE : Solution contribution by Jim Behrends and Ed Bellone, Production Print/SSD
Solution ID
TAUS0703811EN*
Solution Usage
Description
Unable to print 11x17 booklets using Microsoft Office Word. Thedocument prints on 8.5x11 with booklet impositionwhen properties specifiedare 11x
17 with booklet imposition and finishing.
Solution
CAUSE: Incorrect setup.
SOLUTION:Set up all imposition and finishing options under the Properties tab of the driver. At the main driver screen change [Scale to paper size:] from
None to Tabloid (see attached).
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Solution ID
TAUS0801330EN*
Solution Usage
Description
When attempting to unpack the Macintosh driver (a file in .sit format) thefile is opened in Microsoft Word instead of uncompressing it.
Solution
CAUSE: Stuffit is not installed on the computer.
SOLUTION: Please download and install Stuffit on the Macintosh.
SPECIAL NOTE : Solution contribution byJohn Meyer, North Shore OfficeMachines.
Solution ID
TAUS0801980EN*
Solution Usage
Description
"Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.
Solution
CAUSE: Driver incompatibility.
SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the
labels from Stamps.com.
Solution ID
TAUS0808318EN*
Solution Usage
Description
Meter readings that are exported to an Microsoft Excel file from the main body NIC are incorrect when compared to the software meters of the machine.The
total B&W and Color are totalled under the color column andthere is nothing in the B&W column.
Solution
CAUSE:Incorrect settings of TOTAL set for the account under Account Track.
SOLUTION:When setting up a new account change the upper limit setting from TOTAL" to "INDIVIDUAL.
Solution ID
TAUS0808425EN*
Solution Usage
Description
Tabloid (11x17) booklet creation on a Fiery IC-408, IC-303 and IC-305.
Solution
Please perform the step-by-step proceduresin the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0900947EN*
Solution Usage
Description
Log file dates are incorrect when exporting from Command WorkStation (CWS). Process used: Open CWS=> click SERVER=> click LOG=> click
export. Name the file and click SAVE.
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Solution
CAUSE: The CWS version is an older version.
SOLUTION: Update CWS to the latest version. Check for latest version of CWS via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0901089EN*
Solution Usage
Description
Microsoft Word does not return to the default printer when closed and reopened.
Solution
CAUSE: Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages.
SOLUTION: To change the default mail message editing program perform the following:
1. Go into Microsoft Outlook and select Tools from the tool bar.
2. Scroll down to Options.
3. Click on the Mail Format Tab.
4.Make sure the Use Microsoft Office Word 2003 to edit e-mail messages checkbox is selected.
Note : In versions before Microsoft Outlook 2003, the text reads Use Microsoft Word to edit e-mail messages . In Microsoft Outlook 2007, there is no
longer an Outlook editor. The default is Microsoft Word and cannot be changed.
5. Close the dialog.
Solution ID
TAUS0901162EN*
Solution Usage
Description
Cannot print to a user box from MicroPress.
Solution
CAUSE: This is not an available function with the MicroPress sytem.
SOLUTION: To print to a user box, a standard bizhub PRO 1050 driver must be installed. This will allow printing directly to the bizhub PRO 1050 bypassing
the MicroPress system. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID
TAUS0901171EN*
Solution Usage
Description
Accessories are not shown or not available in the MicroPress shared driver.
Solution
CAUSE: Options are not enabled in the driver on the MicroPress server.
SOLUTION: To enable the driver options:
1. On the MicroPress server, access the Printers & Faxes menu.
2.Right-click the desired printer.
3. Select Properties.
4. Select the Device Settings tab.
5.Scroll down to the Installable Options section; expand the section.
6.Select desired paper source and finishing options thenselect Apply.
The options will now be available for all workstations with the shared driver loaded. Please review the attached document for detailed view of option setting.
Solution ID
TAUS0902293EN*
Solution Usage
Description
Selected areas, like charts, print in black when color is selected from Microsoft Excel 2007. Driver is defaulted to black. If color is selected for the entire
document all will print in color.
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Solution
CAUSE: Service Pack 2 for Microsoft Office 2007 has not been installed.
SOLUTION: Install Microsoft Office 2007 SP2. To install the Service Pack, run
Microsoft Update or download from the Microsoft Office Online Downloads page .
SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID
TAUS0902962EN*
Solution Usage
Description
Some PDF files won't print
Solution
CAUSE: Security restrictions preventing printing.
SOLUTION:
1. Open the file in question on a PC and select "File"
2. Click "Document properties"
3. Click "Security"
4. View if there are any restrictions for printing.
This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher.
SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Solution ID
TAUS0903069EN*
Solution Usage
Description
CREO Driver GUI shows as offline. When checking the printer status from the GUI, a message to check the printer power and/or connection is displayed
and paper tray and finisher option information shown is not correct.
Print jobs do submit and print correctly.

The CREO Server does show machine status correctly.
Solution
CAUSE: CREO TCP/IP address or host name has not been entered in the Printer Properties when configuring the driver.
SOLUTION: Enter the TCP/IP address or host name in the Driver properties.
1. From the workstation, go to the Printers and Faxes section.
2. Right-click the IC-304 printer.
3. Select Properties.
4. In the Properties window, select Print Driver tab.
5. Select Server Host name.
6. Enter the TCP/IP address of theIC-304.
7. Select Apply.
Note : Please review the attached images for example of the issue and any Driver properties changes.
Solution ID
TAUS1000003EN*
Solution Usage
Description
When printing 8.5x14 booklets with cover page via the IC-408, the job does not print, resulting in the following message in CWS: "It is not possible to staple
because of finisher limitation. Paper size is not supported."
If the same job is sent without the cover page selected then legal size booklet outputs fine.
Solution
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This issue has been escalated to Konica Minolta Business Technologies in Japan.
KMBS/SSD/ESS is working with our partners in support and R & D in Japan to obtain a resolution for this issue as quickly as possible.
If viewing this solution via the web, please establish a ticket via either the web or by calling our contact center at 1-800-825-5664. Once a ticket has been
established an E-mail will be sent when this solution is updated.
For phone advisors, please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is updated. End the call with
call code "Escalated to Japan".
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, SSD/ESS
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Solution ID
Warm-up, wrong display, incorrect operation, lock-up
TAUS0701662EN*
Solution Usage
71
Description
C-3102 (C3102) code possibly accompanied by an abnormal noise.
Solution
PROBABLE CAUSES:
1.One of the gears in the fusing unit gearboxfails. The shaft for fusing unit gear/H has been changed so that it is now supported at both ends instead of just
one end. The gear is now made of a stronger material.
The new design has been incorporated into all bizhub PRO C6500 machines beginning with s/n A03U0000787. A replacement gearbox is available for
machines with lower serial numbers. For the machines with serial numbers between A03U010000788 and A03U010001446 the fuser gearbox is already
updated and only fusing gear /H (p/n A03U808811) needs to be replaced.
Note :See attached Bulletin Number5923.This only applies to bizhub PRO C6500. All other models have the new style. To viewthe PDF, Adobe Reader
must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
2. The machine cannot determine the separation cam home position.
Check the following items PS16 (p/n 08AA 8551 2) and Release Actuator flag (p/n A03U 7244 00). Make sure when the fuser jam release green knob is
turned counterclockwise, the Release Actuator flag (p/n A03U 7244 00) blocks and unblocks PS16/PS17. Check to see if the sensor is disconnected. If
turning the Fuser Jam removal Knob does not change the position of the Release Actuator flag, then check the drive gears associated withM30 (p/n 27LA
8003 0) for broken or stripped drive gears andreplace them if damaged.
3. A one-way gear (p/n A03U 8093 00) is slipping in the fixing drive assembly.
Replace the (3) fixing drive gears with the modifiedFixing Drive Gear/M 22T (p/n A03U 8093 11) andthe fixing drive shaft/A (p/n A03U725800).
Please refer to the attached Parts Modification Notices for details. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
4. Failed fixing limiter.
Replace fixing limiter (p/n 65AA53651).
5. Failed ICP14 on Conveyance Drive Board
Replace Conveyance Drive Board (p/n A03U H050 04).
SPECIAL NOTE : Solution contribution by Mike McCarthy, David Aekus and Jim Behrends, Production Print/SSD
Solution ID
TAUS0703482EN*
Solution Usage
44
Description
C-2211 (C2211), C-2212(C2212), C-2213 (C2213) or C-2214 (C2214)usually when the machine is running in thick paper mode (1/2 line speed). These are
drum drive error codes. Pleasebe sure that the problem is not drive-related.
Solution
PROBABLE CAUSES:
1. Incorrect drum speed.
Please installminimum v40 firmwareto correct the drum speed.
Note : The latest version firmware isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support)
by clicking on 'Download MSDS, Drivers, Firmware and more'.
After installing the firmware please set the following DipSW to the recommended setting:
DipSW21
bit 6 bit 7
0 0 Default
1 0 0.1% up
0 1 0.2% up (Recommended)
1 1 0.3% up
If the symptom reoccurs with the recommended value, try the 0.3% UP setting.
2. Cleaning blade has "flipped" on a corresponding color.
Please refer to TAUS0801219EN15 if it is determined that the drum blade has flipped.
3. Incorrect Belt Line Speed Adjustment setting.
Check the setting by referring to section 10.3.8 Belt Line Speed Adj. (Printer Adjustment) in the Service Manual. If the setting value is not in the range
between -5 to -35, readjust the value within -5 to -35. If -5 to -35 cannot give the satisfactory result, also perform the section 10.3.3. FD Mag. Adjustment
(Printer Adjustment).
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE;Cesar Jimenez,Ed Bellone and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0702861EN*
Solution Usage
37
Description
C-4520 error code
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at power up.
with poor copy quality, lines, wrinkles. The transfer belt may mis-track or slide toward one side or the other ("walking" off the rollers).
during color registration adjustment.
after performinga PM.
possibly with C-2714 error code. No image is visible on the transfer belt.
possibly with C-4501, C-4502, C-4503and/or C-4504 error codes.
possibly with C-4521 and/or C-4522 error codes.

Solution
At power up.
CAUSE: Ten (10) pixels of Color registration overlap is detected when comparing to a previous Color Registration adjustment.
SOLUTION: In order to reduce the error occurrence ratio, the following function was added to firmware version 60.
DIPSW 23-1
0 : SC detected condition 10 pixels (Default)
1 : SC detected condition 60 pixels
Notes :
1. To change SC detected condition only, color registration accuracy itself is not change.
2. The purpose of this DIPswitch is to reduce the occurrence ratio. Color registration problem itself cannot be improved.
3. Download and install firmware version 60 if necessary. The latest version firmware or system software is available via the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Poor copy quality, lines, wrinkles. The transfer belt may mis-track or slide toward one side or the other ("walking" off the rollers).
PROBABLE CAUSES:
1. Upper front bearing falling out of the holderbecause oflack of tension on the upper roller bearings.
Remove and reverse the upper front bearing (p/n 5400 7605 0 listed on page 32, Key 5 in the Parts Manual) so that the bearing flange is outward and/or
slightly re-form the holder in which it sits so that more pressure is applied to the bearing.
2. Tension roller in the Intermediate Transfer Assemblybecoming dislodged, permitting the transfer belt to walk off or the upper and lower tension rollers
are not lining up correctly.
Addition of a new spacer at each end of the tension roller prevents the roller from disengaging from the bracket. To accommodate the new spacer, the length
of the roller has been increased slightly and a D shape placed on the ends. Refer to attached Bulletin Number 6331 for additional detail. Also, adjusting the
lower tension roller is suggested. Please see the attached document for directions.
3. Gaps between Tension Plate Rear Caulking (p/n 65AA -273 0) and Plate/Rear (p/n 65AA 2625 0E) after maintenance performed on the transfer belt unit.
Set Tension Plate Rear Caulking properly so that no gap exists and firmly fix with screw. See attached files for more information.
Note :Also refer to attached Bulletin Number 6522 which addresses Transfer Belt Sliding.
During color registration adjustment.
CAUSE: Failed color registration sensor PS8 or PS9.
SOLUTION:SwapPS8 and/or PS9. Replace color registration assembly (p/n A03U R7B4 00)
After performinga PM.
CAUSE: The Color Registration adjustment was not performed (bizhub PRO C5500/C5501/C6500/C6501 ).
SOLUTION: Perform the Color Registration adjustment:
1.Enter Service Mode.
2.Select Machine Adjustment.
3.Select Printer Adjustment.
4.Select Color Registration Adjustment and then Start.
Possibly with C-2714 error code. No image is visible on the transfer belt.
CAUSE: The first transfer pressure release motor (M19) coupling gear is spring loaded and can become lodged in the back position.
SOLUTION: Release the first transfer pressure release motor (p/n 08AA 8003 0) coupling gear (p/n 65AA 1714 0) so that it springs freely when pressed and
released.
Possibly with C-4501, C-4502, C-4503and/or C-4504 error codes.
PROBABLE CAUSES:
1. Open ICP fuse on the Printer Control Board (PRCB).
Check the continuity of the ICP fuses ICP17, ICP20, and ICP21 with the PRCB out of the machine. You can also carefully check that there is 24V DC on
each side of the fuses while the board is in the machine. Voltage on just one side of the fuse would indicate that the fuse is open and the board needs
replacing (p/n A03U R759 00 - Printer Control Unit).
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2. If [09 Writing Init. Pos. Memory] is not performed, the adjustment value is not reset to the initial value. Consequently, adjustment margin is decreased in
some cases.
Whenthe write unit is replaced, clean the dust-proof glass and perform the following adjustments in order:
a. Writing Init Pos. Memory
b. LD Bias Adjustment
c. I/O check mode
d. CD Skew Adjustment
e. Restart Timing Adjustment
f. Color Registration Adjustment
g. Color Registration/Manual (Adjustment)
h. Auto Gamma Adjustment
Note : Please refer to attached Machine Adjustment section taken from the March 2009, Version 2.0 bizhub C6501/C6501P/C65hc/C5501 Service Manual,
Theory of Operation.
Possibly with C-4521 and/or C-4522 error codes.
CAUSE: ICP17 isOPEN on the Printer Control Board. The wiring between the printer control board and the hardware counters may be pinched. If the wire is
shorted to ground, ICP17 on the printer control board will open, resulting in the error code. If the wire is broken internally without shorting, the machine will
function but the counter will not increment.
SOLUTION:Check the wiring between the PRCB and the Total Counter. There might be a short to ground close to the Total Counter. After the short is found
and repaired, replace the PRCB (p/n A03U R759 00).
If the wiring is not damaged, reposition it so that it is secured in the plastic hooks behind the counters. This will keep the wiring from being pinched when the
cover is removed and reinstalled.
It is recommended that all machines be inspected at setup or the next service call to prevent future incidents.
Refer to attached Bulletin Number 6196 for complete information, including illustrations. To view a PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE : Solution contribution by Mike McCarthy/Mark D'Attilio/Freddie Burnham/Ed Bellone/David Aekus, Production Print/SSD and KMBT (Japan)
Solution ID
TAUS0701021EN*
Solution Usage
27
Solution Usage
24
Description
C-6702, C-6703 or C-6704 code.
Solution
CAUSE: Failed Image Processing Board.
SOLUTION: Replace the IPB (p/n A03U H02028 for bizhub PRO C5500/C6500/C6500P andp/n A0U0 H020 02 for bizhub PRO
C5501/C6501C6501P/C65hc ).
SPECIAL NOTE : Solution contribution by Jim Behrends and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0702461EN*
Description
C-6708 (C6708) at power up.
Solution
PROBABLE CAUSES:
1.At power up the exposure lamp moves to the left to perform shading correction, but the lamp never lights. Failed exposure lamp or Inverter board.
Replace Exposure Lamp (p/n A03U M301 01) or Inverter Board (p/n A03U M405 00) as necessary.
2. ICP1 or ICP2 has failed (OPEN) on the CCD.
Verify thatICP1 or ICP2is OPENand replace the CCD (p/n A03U A290 00)if necessary.
3. ICP2 on the IFB has failed (OPEN).
Verify thatICP2 is OPEN and replace the IFB (p/n A03U H100 01)if necessary.
4. ICP1 or ICP2 on the IPB (located on theopposite side of the ribbon cable connection) has failed (OPEN).
Verify thatICP1or ICP2is and replace the IPB (p/n A03U H020 15)if necessary.
5. The CCD wiring is poorly connected or damaged.
Reseat connection ribbon cable (p/n A03U N133 00) on the CCD unit and the IPB, inspect for damage andreplaceif necessary.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Ed Bellone, David Aekus and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701110EN*
Solution Usage
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Description
C-6704.
Solution
PROBABLE CAUSES:
1. The Image Memory Control Board (IMCB)has failed.
Replace the image memory control board(p/n A03U H040 13).
2. The code is indicated when making a booklet and saddle stitching. If the booklet is made without saddle stitch, it works fine with no error codes. Size is set
to metric in Command WorkStation.
Change to inch size.
3. Components NF30 and C249have failed on theIPB. For the details, please viewthe attached photo.
Replace the IPB (p/n A03U H020 15).
4. INDriver patch is required or Fusion Board has failed if using the Creo controller (IC-304).
Install the Fusion (INDriver) patch. If that does not resolve the problem,replace the Fusion Board (p/n 503-00351A).
5. Document is being scannedwhile the controller is still booting.
Pleasewait until the controllerhas fullyloaded before beginning the scan process.
6. Failed Image Processing Board.
Replace the IPB (p/n A03U H02028).
Note : Codes C-6702or C-6703 may also be indicated
7. Failed OACB (System Control Board).
Replace the OACB (p/n A03U H010 5A).
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Clinton Marquardt, ESS
Solution ID
TAUS0800405EN*
Solution Usage
19
Description
Please wait... message.
Solution
Please wait for a while message and unable to power the machine OFF/ON from sub-power switch after failed firmware update. Service mode will be
inaccessible. May also indicate "System down please main power off and on". Power save button is flashing on control panel.
CAUSE: Machine is in "Power On" mode due to flashing of Image files to the OACB failing.
SOLUTION: Firmware Image (I0-I5) files must be resent using the ISWutility.
Note : USB Flash will not be possible until firmware is written to the OACB. The current machine condition is the same as when replacing the OACB.
Please wait for a while messageand unable topower the machineOFF/ON from sub-power switch. Firmware update was not being performed prior to issue.
CAUSE: Failed OACB.
SOLUTION: Replace the OACB (p/n A03U H010 5A). For the OACB location, please see the attached file.
Note :The new OACB will not have firmware loadedwhich will require the board be flashed using the ISW utility. USB flash will not be possible until the
firmware is installed on thereplacement OACB.
"Please Wait" message with C-37C5 (or any C-37xx code).
CAUSE: Any C-37xx code indicates a problem with the fuser roller temperature.
SOLUTION: For the C-37C5 code, replace the upper fuser lamp (p/n A03U M31E 00).
"Please Wait Warming Up" messagefrequently during copy/print runs.
CAUSE: Incorrect Software SW setting.
SOLUTION: Set fixing temperature soft switch to the standard setting. To set the fixing temperature soft switch perform the following:
1.Enter Service mode.
3.Select Software SW Setting.
4.Set Software SW 19-1 to1 (ON), 19-2 to 1 (ON) and 19-3 to0 (OFF for Standard fixing temperature settings.
"Please Wait Now Adjusting" message.
CAUSE: Machine has a service code and the display of service codes has been disabled.
SOLUTION: Set Software SW 11-0to0. Cycle power OFF/ON and check for a service code.
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"Please Wait..." message. Touch panel is unresponsive, Sub power indication light is flashing on control panel andService mode can not be accessed by
powering on while holding utility.
CAUSE: The OACB was replaced with no firmwareloaded.
SOLUTION: Load firmware. PowerON themachine and wait until it reaches the "Please Wait" indication. Using a USB cable (USB memory stick cannot be
used)and the ISWTRNS utility, sendthe "ImageAll" files. The transfer may be slow.
SPECIAL NOTE : Solution contribution byJohn Miller, Workgroup/SSD; David Aekus/Ed Bellone/Jim Behrends/Chuck Tripp, Production Print/SSD and
Clinton Marquardt, ESS/SSD
Solution ID
TAUS0701674EN*
Solution Usage
17
Solution Usage
14
Solution Usage
14
Description
C-4718, C-4719, C-4720 or C-4721.Depending on the code indicated, the three other malfunction codeshave not been registered.
Solution
CAUSE: Write unit failure.
SOLUTION:Replace the write unit.
bizhub PRO C5500/C6500 write unit:

p/n A03U R712 00 - color
p/n A03U R711 00 - black
bizhub PRO C5501/C6501 write unit:

p/n A0U0 R708 00 - color
p/n A0U0 R707 00 - black
Note : The following codes relate to individual write units.
CODE WRITE UNIT
C-4718 Yellow
C-4719 Magenta
C-4720 Cyan
C-4721 Black
Solution ID
TAUS0622313EN*
Description
ISW DATA ERROR 41 when attempting to flash the firmware.
Solution
CAUSE: A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1.
SOLUTION: Remove the printer (or other device) that is attached to LPT1.
Solution ID
TAUS0702667EN*
Description
C-2451, C-2452, C-2453orC-2454.
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Solution
CAUSE:A toner density sensor has failed or is being read incorrectly.
SOLUTION:Swap suspected problem developing unit with theanother developing unit (tape up the developer toner entrance hole or leave toner hopper unit
open with interlocks made so it will not be adding toner to the incorrect swapped unit) and powerON the machine.If the problem follows the developing unit
and a different service code is indicated,the TDS sensor (p/n A03U M508 01) may have failed.
To verify, check the values of the sensors in the Service mode => Process adjustment => Sensor output check => #4 TCR sensors. Values should
be around 130 (if no reading, check developing unit connections, spring contacts and for loose wires). The higher the value, the more undertoned the
developer. The lower the value, the more overtoned.
Try depleting toner, if needed, from the suspected unit by running halftones of test pattern 53, density of 255 (leaving toner hopper unit open so it will not add
toner). Check if the TCR value rises, achieving a value of 130.
Try adding toner to the suspected unit (closing the toner hopper unit so it will add) in the I/O mode (54-0 for Yellow, 54-3 for Magenta, 54-6 for Cyan or 54-9
for Black) to see if the suspected unit values go lower (if not, the toner hopper may be packed or the toner motor has failed; test in I/O). Try to achieve the
value of 130.
The above procedures might have to be done a couple of times to achieve the target values. Perform any required image adjustments after the procedure
has been done.
Malfunction Code Color
C-2451Yellow
C-2452 Magenta
C-2453 Cyan
C-2454 Black
SPECIAL NOTE : Solution contribution by Chuck Tripp/Freddie Burnham/Ed Bellone, Production Print/SSD
Solution ID
TAUS0800312EN*
Solution Usage
14
Description
C-0213 code intermittently.
Solution
PROBABLE CAUSES:
1.A one-way paper exit drive gear is slipping.
Replace paper exit gear /2 (p/n A03U 9098 00), paper exit gear /3 (p/n A03U 9097 01), paper exit gear /4 (p/n A03U 9096 00) and/or paper exit gear /5 (p/n
A03U 9095 02) as necessary.
2. Dirty or failed Paper exit pressure home sensor (PS10).
Clean or replace PS10 as necessary (p/n 08AA 8551 2).
3.Older style regulating shaft is installed. (bizhub PRO C6500/C6500P/C5500 only)
Installmodified paper exit regulating shaft (p/n A03U 8929 02).
Note : See attacheddocumentation for additional details. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone, Production Print/SSD and Micheal Johnson, KMBS/San Francisco
Solution ID
TAUS0701026EN*
Solution Usage
13
Description
C-2451 (C2451) intermittently or at power up.
Solution
PROBABLE CAUSES:
1.Auto Refresh Interval is set to OFF.
Set the Auto Refresh Interval (Interval/Quantity Adj.) accordingly.
Select the execution intervals and the toner consumption amount of the toner refresh mode (checks the average of print coverage for each color with each
specific drive distance of the developing roller/K, and consumes a certain amount of toner for the color that the print coverage is lower than 5% converted in
A4 size after completion of printing).
From theService Mode Menu screen:
a.Press [02 Process Adjustment].
b.Press [05 Interval/Quantity Adj.].
c.Press [02 Auto. Refresh Interval].
d. At theAutomatic Refresh Interval screen, specify the settings of each adjustment item:
Execution existence: ON
b. Execution frequency:
[small] - Equivalent to A4 continuous 1,000 prints
[middle] - Equivalent to A4 continuous 500 prints
[large] - Equivalent to A4 continuous 330 prints
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Refresh quantity:
[small] - Equivalent to A3 solid 3 sheets
[middle] - Equivalent to A3 solid 5 sheets
[large] - Equivalent to A3 solid 8 sheets
Note :Execution frequency varies depending on environmental temperature and print modes.
e.Press [OK]to enable the new settings or press [Cancel] to cancel the operation.
2. Failed Yellow Developing Unit.
Replace the Yellow Developing Unit (p/n A03U R706 00).
3. DCPS2 has failed.
Verify 24V DCoutput from DCPS2, there should be 24V DCat CN112 pins 1 & 2 and CN113 pins 1 & 2. If voltage is missing replace DCPS2 (p\n
A03U M402 01).
SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD and Jim Behrends/Gregg Gallant, Production Print/SSD
Solution ID
TAUS0800258EN*
Solution Usage
13
Solution Usage
12
Description
Intermittent C-4701 (C4701) and/or C-4703(C4703) codes.
Solution
CAUSE: A failed Image Memory Control Board.
SOLUTION: Replace the IMCB (p/n A03U H040 13).
Solution ID
TAUS0800001EN*
Description
C-C101 (CC101) which might occur after performing a PM.
Solution
PROBABLE CAUSES:
1. When the sub power switch (SW2) is ON, no response is received from the Printer Control Board (PRCB) within the specified time because ICP23 on
PRCB is OPEN. Too long of a screw was used in installing transfer unit. The screw has come in contact with drum and shorted the drum potential sensor,
which in turn has opened ICP23.
Note : Any pinched, shorted or cut wiresmay alsocausethe problem.
Check installation of transfer units. Replace the incorrect screw witha shorter one, replace damaged DRPS (p/n A03U R736 00)andthe PRCB (p/n A03U
R759 00).
Note : If unable to locate ICP23 (2.3A fusable link), it can be found in the lower left section of the PRCB near connector CN301.
2. Transfer drive motor M18 has failed, connector was not seated properly, or connector and/or wiring from PRCB to motor has been damaged.
Check connections and wiring from PRCB to M18. Replace the PRCB (p/n A03U R759 00) and alsoM18 if necessary (p/n 27LA 8001 2E).
SPECIAL NOTE : Solution contribution by Chuck Tripp and Greg Lantowski, Production Print/SSD
Solution ID
TAUS0802090EN*
Solution Usage
12
Description
C-C134 (CC134) after replacing image processing board.
Solution
CAUSE: The incorrect Image processing board is installed.
Note :The latest bizhub PRO C6500/C6500P/C5500 IPB (p/n A03UH020 15 or greater) and bizhub PRO C6501/C6501P/C5501/C65hc (p/n A0U0 H020 *).
The [*] designates the last digitsof theboard revision("00"is the initial version).
SOLUTION: Install the correct Image processing board.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone, Production Print/SSD.
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Solution ID
TAUS0701412EN*
Solution Usage
11
Description
MEMORY FULL message when copying or printing. The memory level on the LCD counts down to zero.
Solution
CAUSE : The cause is undetermined at this time and thisissue is being researched by SSD.
SOLUTION:Please verify the following:
1. Ensure that, with the HD-506 kit installed, software DIPSwitch 2-0=1 and 10-1=1.
2. Ensure that theMFPis installed with the latest firmwareversion. Firmwareand system softwareare available via the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Pleaserefer toattached Bulletin 5898 for additional details.To view a PDF, you may need to download a free copy of Adobe Reader.
3.Ensure that the IC-303 controller is updated to latest system codeversion 1.02 (use the most currentsystem software)and all the necessary patches are
applied. Refer toattached Bulletin Number 5945.
If the memory full condition does not affect machine operation, thenno action is necessary.
If theMFP is locking up and/or requires user intervention to complete printing after a MEMORY FULL message, then pleasecontact KMBS/SSD to report the
issue and please provide the following information to aid SSD in the research of this issue:
a. The customer print file or copy processthat caused the problem.
b. The exact settings they set whenprinting the file. These settingscan be printed fromthe summary list in Command WorkStation.
c.The paper tray, type, wieght, etc.
d. TheMFPperipheral configuration.
e. TheMFPManagement Lists with current firmware version installed.
f. The Fiery controller configuration pages with current system code version installed.
g.The exact message on theMFPLCDwhen the problem occurs.
h. Does the customer need to press a button on theMFPto continue the print process?
i. What is the exact message in Command WorkStation when the problem occurs?
j.Confirm that the memory board is the proper version. Bulletin Number 5898includes a photo of the board with a number desiginating the version type.
Solution ID
TAUS0800075EN*
Solution Usage
10
Description
C-0418error code which may be intermittent.
Solution
PROBABLE CAUSES:
1. This occurswhen the LU-202 is set to Coated Paper and the Relative Humidity is above 56%.
Installthemodified LU-202 LCT control board (p/n A03W H010 13).
2. Failing HT-503 (Item #A0410Y0).
Replace HT-503.
Note : Ensure the Dehumidifier Switch (SW3) is turned ON with the HT-503 installed. SW3 is located on the lower left side of the machine under a cover.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD
Solution ID
TAUS0701241EN*
Solution Usage
Description
Ready to print\Exchange time of the Toner Filter" messages.
Solution
CAUSE: Toner filtersneed to be replaced and the life counter needs to be reset.
SOLUTION: Replace the filters. Enter theService Modeto reset the life counter:
2. Select [4: COUNTER/DATA].
3. Select [3: PARTS COUNTER].
4. Select [1: COUNT OF SPECIAL PARTS].
5. Using the down arrow, scroll down to highlight the desired part to be reset (NO: 002 & 003), Dust-proof Filter/1 (Right Side - p/n A03UA122) and
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Dust-proof Filter/2 (Rear Side - p/n 65AA-142).

6. Select [COUNT RESET].
Notes :
a. When either part is reset, both counts will reset as they are linked and must be changed as a set.
b. The part numbers to order these filters are:
Dust Proof Filter 1 (listed as "filter exchanging assy" in SAP); found in main body Service Manual, page 13 aspart number A03U R701 00.
Dust Proof Filter 2; found in main body Service Manual, page 13 aspart number 65AA R718 00.
SPECIAL NOTE : Solution contribution by Chuck Tripp/Ed Bellone/Freddie Burnham, Production Print/SSD and KMBS - Mobile, AL
Solution ID
TAUS0703823EN*
Solution Usage
Description
Scan to E-mail addresses/one-touchesare not being retained on the MFP.
Solution
CAUSE: System code update required.
SOLUTION: Please download and install IC-408 System Code version 1.1 or greater. The latest version firmware or system software is available via the
Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and
more'.
Solution ID
TAUS0800295EN*
Solution Usage
Description
The Use Management List, the Account track & Authentication information, is blank when printed.
Solution
CAUSE: A user has not been registered for User Authentication.
SOLUTION: Account Track data will be output if either User Authentication is enabledor a User Authentication account is set up and then User Authentication
is disabled with the account still Registered. To Register a user, select:
1.Utility.
2. Machine Admin.
3. User Auth./Account Track.
4. Authentication method.
5. Set User Authentication ON (MFP).
6. Close.
7. User Authentication Set.
8. User Register.
9. Add.
10. Create user.
11. Return.
12. Close.
13. Go back to Authentication Method.
14. User Authentication OFF.
15. OK.
16. Close.
17. System Setting.
18. List/Count.
19. Use Management List.
20. Select Copy at top of screen.
21. Press Start.
21. Once list has output, select Utility tab at top of screen.
22. Return.
23. Exit.
The list will now output with Account Track information.
SPECIAL NOTE : Solution contribution by Chuck Tripp/Ian Lynch/Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800607EN*
Solution Usage
Description
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SD-501, PLEASE EXCHANGE TRIMMER RECEIVER OF SADDLE STITCH UNIT message.

Solution
CAUSE:The surface of the cutting board of the trimmer unit has reached its useful life (after 18,900trim cycles).
SOLUTION:The cutting board (p/n 15AN 5282 1E), also referred as the trimmer receiver or the catching plate, must be replaced.The part can be found in the
SD-501 Parts Guide Manual in the paper adjustment unit sectionat theend of the manual.Replacement procedure can be found in the SD-501 Field Service
Manual and is titled as:Replacing the trimmer board assembly.
Note : See attached instructions. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web
site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Bob Moeller/Mike McCarthy/David Aekus/Ed Bellone, Production Print/SSD
Solution ID
TAUS0657064EN*
Solution Usage
Description
C-3912 (C3912) code at power up or "Machine warming up please wait" message.
Solution
PROBABLE CAUSES:
1.Failed ACDB.
Replace the ACDB (p/n A03U H520 02).
Note : Before replacing the ACDB ensure that temperature sensor/3 (TH3) is working. TH3 will read if one of the fuser lamps is open.
2. Failed fuser lamp(s).
Check continuity of the three upper fuser lamps L2, L3 and L4. Replace failed fuser lamp (p/n A03U M32E 00).
SPECIAL NOTE : Solution contribution by Jim Behrends/Mike McCarthy/Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0701563EN*
Solution Usage
Description
C-C133 code after installing firmware or shortly after power ON.
Solution
PROBABLE CAUSES:
1. Failure of the memory control board.
Replace the memory control board (p/n A03U H040 13).
2. A modifiedMemory Control Board was not installed before the firmware was upgraded. Machines below serial number A03010000516 need the modified
board installed before upgrading to version 25 firmware. (bizhub PRO C6500/C6500P)
Install the modifiedMemory Control Board (p/n A03U H040 13). Refer to page4 of the attached Bulletin Number 5898. To viewthe PDF, you may need to
download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and John Auxier, KMBS/Peoria, IL
Solution ID
TAUS0702328EN*
Solution Usage
Description
C-2721 (C-2721) shortly after power up or during operation.
Solution
PROBABLE CAUSES:
1.FailedHV2.
ReplaceHV2 (p/n A03U M404 00).
2. Bad connection.
Re-seat the connection to the separation pole of the separationdischarge section.Please see attached diagram from the Field Service Manual.To viewthe
PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Note : The code does not appear immediately after pre-drive; it appearswhen a copy is made and the paper stops at the separation section.
3. Separation abnormality; poorconnection of the Powering Block A Assembly (p/n 65AA R7460 0), and/or the Powering Block 1 Assembly (p/n 65AA R7270
0) and/or Separation Wire (p/n 65AA 9025 0).
Check the connectors of the power blocks for corrosion, proper alignment and contact. Replace as necessary.
SPECIAL NOTE : Solution contribution by Marco Cortez, KMBS/San Diego and Mark D'Attilio/Freddie Burnham/Ian Lynch/Ed Bellone, Production Print/SSD
March 2010
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Solution ID
TAUS0657720EN*
Solution Usage
Solution Usage
Description
C-6801(C6801) at power up.
Solution
PROBABLE CAUSES:
1.Poor connection of the Operation panel.
Reseat Operation panel connectors.
2.Communications error between the Overall CB, PRCB and the Operation panel.
Reseat the connectorss on the CB and the PRCB.
SPECIAL NOTE : Solution contribution by Jim Behrends and Ed Bellone, Production Print/SSD
Solution ID
TAUS0658165EN*
Description
C-283x codes.
Solution
CAUSE: LD Power becomes saturated when performing Auto Gamma adjustment in a low humidity condition.
SOLUTION: Perform the following adjustment:
1. [Utility].
2. [Machine Admin. Setting].
3. [System Setting].
4. [Expert Adjustment].
5. [Process Adjustment].
6. [Toner Quantity / Exposure].
7. Select the proper Exposure Adjustment [Yellow, Magenta, Cyan, or Black] by using the Next/Previous button.
8. Select Standard then select [-2] under Exposure.
9. Press OK.
Notes :
a.If the problem persists, replace the problem color drum since the cause of the SC is the combination of drum characteristic and humidity.
b. The following codes = colors: C-2831 = Yellow ; C-2832 = Magenta ; C-2833 = Cyan ; C-2834 = Black .
Solution ID
TAUS0801834EN*
Solution Usage
Description
Error code C-4850 (C4850).
Solution
PROBABLE CAUSES:
1. Firmware update required.
Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download
Note : If the problem occurs while using the SD-501, install mimimum version 30-GCD for the Saddle Stitcher. A C-4840 (C4840) code may also be
indicated.
2. The Overall Control Board has failed.
Replace the OACB (p/n A03UH0105A).
IMPORTANT : Firmware should be updated to version 40 before replacement of the OACB.
3. Incorrect initial settings. Perform the following:
a. Depress "Utility"
b. Select "User setting"
c. Select "Initial setting"
d. Select "Copy Initial Setting"
e. Select "ADF" or select "1 -> 1" on initial copy mode
f. Press "OK"
Note :This is a firmware bug that will be corrected a future release of firmware (above version 41).
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SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701718EN*
Solution Usage
Solution Usage
Description
Constant jam at inversion unit when duplexing or face down copying.
Solution
CAUSE: Failed AC Driver Board - ICP1 is OPEN.
SOLUTION: Check ICP1 for continuity. If it fails, replace the AC Driver Board (p/n A03UH52001).
Solution ID
TAUS0657452EN*
Description
"Memory Full" messagewhen copying mutiple colored originals through the DF-609 and requesting more than one set after installing the HD-506.
Solution
CAUSE: Dipswitch 10-1 (Hard disk image memory)is set to 0 (OFF).
SOLUTION: Set dipswitch 10-1 to 1 (ON) to allocate extra memory after the HD-506 is installed.
Solution ID
TAUS0700615EN*
Solution Usage
Description
Unable to fold & staple a cover page. "It is not possible to staple because of finisher limitation"messageis listed in Command WorkStation.
Solution
PROBABLE CAUSES:
1. The Paper Weight for the print job has not been set.
The bizhub PRO C6500/IC-303 system must have information regarding the paper weight when selecting to staple the document. The Paper Weight
information can be set either in the print driver or on Command WorkStation. The setting of "Printers Default" can be used providing that the desired default
setting for Paper Weight has been set on the IC-303 under PostScript Setup.
2. Firmware update required.
This issue has been resolved in version 30 main body firmware. Please download and install minimum version 30 main body firmware. The latest version
firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID
TAUS0702196EN*
Solution Usage
Description
C-D0E1 (CD0E1).
Solution
CAUSE: Black Hard Disk Drive (HDD) initialization abnormality.
SOLUTION: This has been corrected with firmware version 26 (install version 26 or later). The latest version firmware or system software is available via the
Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and
more'.
Run I/O code 99-03. This will check HDD for bad sectors and recovery. If problem persists, swap the black HDD with another color to verify that the HDD
failed and replace the individual HDD as necessary (p/n A03Y R701 00).
The HD-506 is actually a kit (p/n A03Y0Y0) that includes 4x40GB hard drives (1 per color channel) mounted to a single board. The drives are formatted
(FAT32) and contains pre-loaded stamps and watermarks with plenty of room for user overlays.
Notes :
1. To temporarily use the machine, set DipSW 2, Bit 0 to 0. This will disable the HDDs.
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2.Please referenceversion 26 Release Notes prior to installation. The HD-506 Installation and Parts Manuals are also attached for reference.
SPECIAL NOTE : Solution contribution by Ed Bellone/Freddie Burnham/Mike McCarthy/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0702537EN*
Solution Usage
Solution Usage
Description
Touchscreen is not responding. If out of adjustment, how can the touchscreen be adjusted?
Solution
CAUSE: The touch panel (touchscreen) is out of adjustment and no longer responds.
SOLUTION: To adjust the touchscreen, perform the following:
1.Selectthe Utility/Counter button.
2. Select 04 Touch Screen Adjustment.
3. Following theon-display prompts, touch the points on the display.
4. Touch theCheck boxes on the display to verify.
5. Save bypressing the hard key 0,then exit with hard key 1.
Note : If adjustment must be made whenmachine has a service code,perform the following:
a. Power on machine holding Utility/Counter button.
b. Press the Access button.
c.Press the 4 on keypad.
d.Following theon-display prompts, touch the points on the display.
e.Touch theCheck boxes on the display to verify.
f.Save bypressing the hard key 0,then exit with hard key 1.
SPECIAL NOTE : Solution contribution by David Aekus/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0800245EN*
Description
Paper skew from all paper trays.
Solution
CAUSE: Misalignment of the transfer belt (p/n A03U 5042 00).
SOLUTION: Repair or replace the transfer belt as necessary.
Note : Install countermeasure against tension roller dropping out modification for the transfer assembly. This modification will prevent the transfer belt from
walking to one side. See attached Bulletin Number6241.
Solution ID
TAUS0657063EN*
Solution Usage
Solution Usage
Description
C-3911 (C3911) code at power up.
Solution
PROBABLE CAUSES:
1.Failed temperature sensor/1 (TEMS1).
Replace temperature sensor/1 (p/n 65AA 8801 0).
2. Failed ACDB.
Replace the ACDB (p/n A03U H520 01).
SPECIAL NOTE : Solution contribution by Ian Lynch/Ed Bellone, Production Print/SSD
Solution ID
TAUS0657601EN*
Description
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HD-506 not recognized.

Solution
CAUSE: Software switch for HDD recognition not set correctly.
SOLUTION: To enable HDD recognition, perform the following:
1. Access Service Mode by pressing the utility/counter key and then pressing Stop, 00, Stop, 01.
2. On the touchscreen, touch 03 [System Setting].
3. On the next screen touch 01 [Software Switch Setting].
4. Use the up/down arrows to scroll to Software dipswitch 2-0. Set the switch to ON (1) to enable the HD-506.
Note : DipSW 10-1 also needs to be set to1 for the HD-506 to be utilized by the MFP.
Solution ID
TAUS0657853EN*
Solution Usage
Solution Usage
Description
FD-501, unable to update the finisher firmware.
Solution
CAUSE:The jumper for CN19 is installed on the FD-501 instead of the actual connector.
SOLUTION:Remove the jumper from CN19 and reinstall the connector for CN19.
Note : CN19 is used in conjunction with the bizhub PRO 1050 series peripherals (options)only.Theconnector is already set for the
bizhubC5500/C6500/C6500P when delivered.
Solution ID
TAUS0703096EN*
Description
Peripherals (options) not recognized. When attempting to download firmware,the ISW indicates anERROR 196. When booting the MFP, the control panel
indicates a C-C109 (CC109) error code. N1may begrayed out in ISW and there may be a constant "Warming Up" message.
FD-501
FS-503
RU-503
RU-504
Solution
PROBABLE CAUSES:
1.The finisher control boards were just replaced and there is no firmware on the boards.
Replaced control boards need to be updated with firmware via the "back door" to Service Mode ISW. Power up the machine holding down the Utility button,
enter the ISW and load the latest peripheral firmware which can be found on the Konica Minolta Download Selector. Access the Selector from SSD Web
Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
2.DIP switches of the RU unit and/or the finisher are in the OFF position.
Check the DIP switches of the RU unit (SW1) and the FS-503 (SW3) to make sure they are all in the ON position.
See page 124 of the Service Manual (ISW Firmware Version Up) andpages 633and 640 (Connector Layout Drawing) for additional information.
3.Dipswitch 2 is set to OFF on the FS-503 control PWB and/orCN19 on the FS-503 control PWB has a jumper on it.
Set dipswitch 2 on the FS-503 control PWB to ON and/orremove the jumper on CN19 and install the correct connector located in the harness to the left of
CN19.
SPECIAL NOTE : Solution contribution by Gary Scimeca and Freddie Burnham, Production Print/SSD
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Solution ID
TAUS0703771EN*
Solution Usage
Description
Unable to Auto Tray select (ATS).
Solution
CAUSE: Incorrect driver setting.
SOLUTION: Ensure that a specific paper feed tray is not selected in the print driver. To use ATS, the paper tray setting in the print driver needs to be set to
Automatic.
Note : Ensure that the ATS settings in user mode are enabled. To enable ATS settings perform the following:
5. Select ATS Permit.
6. Select ON.
7. Select OK.
8. Select Feed Tray Auto Select.
9. Select the desired feed trays to be included in the ATS search.
10. Set the tray priority for the ATS search.
11. Select OK.
12. Select Auto Paper Type.
13. Select paper types, weights, hole-punch, tab, color papers to be included in ATS.
14. Select OK.
15. Exit User mode.
16.Select Paper Setting on the Machine Screen.
17.Select a tray in the ATS list.
18. Select Size Setting.
19.Select or confirm it is set to normal and select OK.
20. Perform same for other trays.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Reginald Tingle, KMBS - Hawthorne
Solution ID
TAUS0800469EN*
Solution Usage
Description
ISW error 196when attempting to flash firmware.
Solution
When booting theMFP, the control panel indicates aC-C113 (CC113) or C-C114 (CC114)
CAUSE: At the rear of the machine, DIPsw 2 is set to "OFF" or the jumper is inserted in CN19.
SOLUTION: Set DIPsw 2 to "ON" and remove jumper and reinstall connector into CN19. Note : The error relating to FD-501 is C-C113 and for SD-501,
C-C114. For the LS-501, make sure that the connector jack is disconnected and plugged into the connector plugs of the RU-503 unit. Please seesteps 8
& 9on pages E8/E9 of the attached LS-501 Installation Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded
When flashing the PB-501/PB-502
CAUSE: The jumper for CN29 on the PBCB is connected.
SOLUTION: The jumper for CN29 on the PBCB must be removed and the wiring connector connected. The jumper is only used when the Perfect Binder is
installed on abizhub PRO1050.
After replacing PWB-PRCB
CAUSE: When the PWB-PRCB was installed CN301 was not connected.
SOLUTION: Unplug theMFP from the wall outlet and connect CN301. The connector is a 4-pin connector located on the bottom of PWB-PRCB.
SPECIAL NOTE : Solution contribution by Chuck Tripp/Freddie Burnham/Ed Bellone/Ian Lynch/Gary Scimeca, Production Print/SSD
Solution ID
TAUS0802287EN*
Solution Usage
Description
C-4521 (C4521) color registration error code.
Solution
CAUSE: It is possible toner or dust is deposited between the color registration sensors, PS8 and PS9, and their outer cover. Simply wiping the sensor will not
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resolve the problem.

SOLUTION: Remove the color registration assembly (p/n A03U R7980 0) and inspect the sensors. If toner or dust is deposited between the sensor and its
outer cover, the color registration assembly must be replaced.
Solution ID
TAUS0657642EN*
Solution Usage
Solution Usage
Description
Unable to scan to SMB.
Solution
CAUSE: SMB function is prohibited.
SOLUTION: To enable SMB, perform the following:
6. Select Permission next to the SMB tab.
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
Solution ID
TAUS0700314EN*
Description
Can Not Use This Function in the Current Authentication Mode" messagein the browser. Unable to access Account Track via the machine NIC.
Solution
CAUSE:User Authentication has accounts input, is enabled, or the User Distribute Number is not set to 0.
SOLUTION:To allow access to the Account track, perform the following at the machine:
1.Enter the Machine administrator mode and delete any User Authentication accounts that have been created.
2.Set the User Authentication to OFF.
3.Set the User Distribute Number to 0.
Note : The User Distribute Number will not reset to 0 if accounts have already been created.
Once this has been done, access is allowed to the Account Track setup page of the machine NIC using a web browser.
SPECIAL NOTE : Solution contribution by Greg Lantowski and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0701201EN*
Solution Usage
Description
Machine stops printing and indicates "Dehumidifying".
Solution
CAUSE: Print during temperature control is set to "Not allowed".
SOLUTION: Change Print during temperature control to "Allowed" by setting DIPswitch 18-4 to 1 in the Software Switch Setting Mode.
Solution ID
TAUS0701457EN*
Solution Usage
Description
C-1132 when not using the Punch option. Code may occur after replenishing stock in the bypass tray during a run.
Solution
CAUSE: The Home Position Encoder Wheel is contacting the Home Position Sensor (PS301).
SOLUTION: Check for proper placement of PS301 or excessive play of the Encoder Wheel. PS301 (p/n 13QA 8552 1) should be replaced if damaged due to
contact.
SPECIAL NOTE : Solution contribution by David Aekus and Chuck Tripp, Production Print/SSD
March 2010
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Solution ID
TAUS0703543EN*
Solution Usage
Description
LU-202 not recognizing paper sizes correctly.
Solution
CAUSE: The paper size VR (VR1) gear has slipped a tooth and is not aligned properly with the rear detect guide plate.
SOLUTION: Realign the paper size VR (VR1) gear by aligning the black dot on the gear with the hole in the rear detection guide plate (see attached). If the
gear alignment is correct replace paper size VR (p/n 56AA 8560 1).
Please refer to attached documentation for additional details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for
Solution ID
TAUS0800455EN*
Solution Usage
Solution Usage
Description
C-3804 (C3804).
Solution
CAUSE: TEMS/4 has flipped or is out of position.
SOLUTION: Correct the position of the sensor.
Solution ID
TAUS0802895EN*
Description
The MFP may stop communicating with vCare after an MFP RAM clear is performed.
Solution
CAUSE: A RAM clear on the MFP can cause the MFP to stop communicating with vCare.
SOLUTION: Reset the vCare settings on the MFP.
Workgroup Models
In Tech Rep mode, perform the following procedure:
CS Remote Care -> Server Settings: select Data Initialization; press Yes, then press End.
CS Remote Care -> Detail Settings: select RAM Clear; press Set, then press End.
Turn the MFP off and back on. (It is important tocycle the power.)
After the MFP powers up, re-enter all of the vCare settings and confirm successful communication with the vCare system.
For detailed information,refer to the "Ram Clear Settings" and "Data Initialization Settings" section of the bizhub vCare/CS Remote Care email Setup
Instructions for each specific model.
PRO Models
The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare. For details, refer to the "CS Remote
Care Initialization" section of the bizhub vCare/CS Remote Care Email Setup instructions for each specific model.
In addition, after performing "CS Remote Care Initialization" and cycling the power, reset the IP controller, main body or (for the C500 only) Fiery controller
email settings.
SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
Solution ID
TAUS0900057EN*
Solution Usage
Description
C-4111 (C4111), C-4112 (C4112), C-4113 (C4113), or C-4114 (C4114) codes.
Solution
CAUSE: Abnormal temperature detection of the polygon motor was detected.
SOLUTION: Replace affected write unit or PRCB (p/n A03U R759 11).
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bizhub PRO C5500
WRITE UNIT
bizhub PRO C6501/C6501P/C5501/C65hc
Part NumberError Code Type
A0U0 R708 00C-4111/C-4112/C-4113 Color
A0U0 R707 00C-4114Black
bizhub PRO C6500/C6500P/C5500
Part NumberError Code Type
A03U R7A6 00 C-4111/C-4112/C-4113 Color
A03U R7A5 00 C-4114 Black
Solution ID
TAUS0901125EN*
Solution Usage
Solution Usage
Description
C-2840 (C2840)at startup.
Solution
CAUSE: The PGC sensor is malfunctioning.
SOLUTION: Recall Standard Data to Factory Init from the Process Adj screen in Service mode.
Solution ID
TAUS0902555EN*
Description
The HTTP Communication protocol is newly supported for bizhub vCare.
Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15 are to be configured via the new vCare HTTP protocol.
All supported MFPs will be configured for one-way HTTP communication:
bizhub C220, C280, C360
bizhub C452, C552, C652, C552DS, C652DS
bizhub PRO 950
bizhub PRO 1200, 1200P, 1051
bizhub PRO C5500, C5501, C6500, C6501
Solution
Setup instructions for vCare HTTP can be downloaded from http://www.mykonicaminolta.com . Navigate to Products
" Product Reference
Materials. Select Application Solutions " bizhub vCare " Manuals " Installation Manuals. Choose the vCare HTTP setup instructions from the list of
documents presented.
For assistance configuring MFPs for HTTP communication,call the SSD Hotline at 800-825-5664.
The attached vCare HTTP Guides ver 1.5.zip contains the vCare HTTP Setup Instructions for the currently supported models.
SPECIAL NOTE: Solution contribution by Mark Kemp, ESS
Solution ID
TAUS0700291EN*
Solution Usage
Description
Machine reset returns the machine to full color instead the color choice set as initial color.
Solution
CAUSE:Machine is set to reset to full auto instead of initial settings.
SOLUTION:Set the machine to reset to initial settings instead of full auto.To set the machine to reset to initial settings, perform the following:
1.Press the Utility button.
4.Select Reset Setting.
5.Select Mode Reset Setting and change the functionality of the reset button to Initialize and exit screens.
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bizhub PRO C5500
Solution ID
TAUS0703438EN*
Solution Usage
Description
C2811, C2812, C2813 or C2814 error code.
Solution
PROBABLE CAUSES:
1. The drum potential sensor for yellow (C-2811), magenta (C-2812), cyan (C-2813) or black (C-2814)may have a film of toner dust on it affectingsensitivity.
Clean the sensorand if the problem persists replace the HV detecting sensor assembly (p/n A03U R736 00).The sensors for the 4 colors are interchangeable.
2. The Process Carriage connector is contaminated.

Clean the connectors on the rear of the ProcessCarriage and opposing connectoron main body.
SPECIAL NOTE : Solution contribution by Greg Lantowski and David Aekus, Production Print/SSD
Solution ID
TAUS0703727EN*
Solution Usage
Solution Usage
Description
C-2411, C-2412, C-2413 or C-2414 at power up or intermittently. Codes may be indicated when performing the drum adjustments.
Solution
PROBABLE CAUSES:
1.OPEN ICP15, 12V DCfuse (fuse type =ICP-S1.0) on the Printer Control Board (Printer Control Unit).
Check the fuse on the PRCB and replace the board as necessary (p/n A03U R759 11).
2. Failed TCR Sensor.
Replace the Toner Density Sensor (p/n A03U M508 01) for the Developing Unit indicated by the failure code.
Failure Code
Related TCR Sensor
C-2411
Yellow TCR Sensor
C-2412
Magenta TCR Sensor
C-2413
Cyan TCR Sensor
C-2414
Black TCR Sensor
SPECIAL NOTE : Solution contribution by Freddie Burnham and Ian Lynch, Production Print/SSD
Solution ID
TAUS0800285EN*
Description
Equitrac will not print without installing a key counter.
Solution
CAUSE: Incorrect settings.
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bizhub PRO C5500
SOLUTION: To allow printing with a key counter installed, perform the following:
2. Press Stop, 9.
3. Select Management Function.
4. Set Printer to Not Object.
Solution ID
TAUS0800839EN*
Solution Usage
Solution Usage
Solution Usage
Description
FS-503, "grayed out" during install. Unable to flash the finisher.
Solution
CAUSE: Failed Finisher Control Board.
SOLUTION: Replace the FNSCB (p/n 15AA -931 2F). Set dipswitch 2 on the FS-503 control PWB to ON.
Solution ID
TAUS0801345EN*
Description
Incorrect/poor color output. YMCK test print solid color and halftones look normal.
Solution
CAUSE: Dirty or failed gamma sensor. Gamma values on the adjustment list will be at a low value.
SOLUTION: Replace the color registration assembly (p/n A03UR79800).
Solution ID
TAUS0801377EN*
Description
No warm up completion. Intermittent fuser abnormality code (C35xx - C39xx).
Solution
CAUSE:Fusing unit will no longer make a proper electrical connection because it has been improperly installed.The wiring connector on the fusing unit has
been damaged and the receiver wiringon the mainbody side of the connection has been damaged.
SOLUTION:Replace the following parts:
Fixing power source wiring/2 -p/n A03U N106 01
AC driving wire - p/n A03U N118 01
before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. Please
refer to attached procedure. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0801569EN*
Solution Usage
Description
FS-607, the trailing 1.5 inch of center folded Letter R paper is folded. Tabloid size is folded over at about 4 inches.
Solution
CAUSE: The tri-fold gate is stuck in the tri-fold position.
SOLUTION: Gravity will place this gate in the tri-fold position if either the gate arm is broken or the solenoid lever is broken or missing. Inspect and replace
the gate (p/n 13QJ44421) and the solenoid lever (p/n 13QJ44480) as needed.
March 2010
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bizhub PRO C5500

Solution ID
TAUS0801767EN*
Solution Usage
Description
C-C130 (CC130) after replacing the OACB from another machine.
Solution
PROBABLE CAUSES:
1. The OACB or PRCB has been replaced, but firmware has not been flashed to the new boards.
Restart machine while holding down the "Utility" key to enter Service mode. When in Service mode, flash the firmware.
2. The OACB or PRCB was installed from a non-matching model. For example the OACB has been removed from a bizhub PRO C5500 and installed in a
bizhub PRO C6500. The OACB has the same part number for both machines but, once installed and firmware has been flashed, the board is now
model-specific.
Install a new OACB (p/n A03U H010 5A) or PRCB (p/n A03U R759 00).
3. The NVRAM is not installed or itmay bedamaged. The operation paneldisplay is in Spanish (see attached example).
Install NVRAM or contact SSD Hotline if the NVRAM is damaged and needs replacement.
SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD
Solution ID
TAUS0807905EN*
Solution Usage
Description
C-2451, C-2452, C-2453 after long runs of dark copy/print jobs. Machine codes after 30K - 40K B&W copies made in one run. No color copies made.
Solution
PROBABLE CAUSES:
1. Toner Density Sensor values are undertoned.
Check Toner Density Sensor values in the Service mode => Process Adjustment => Sensor output check => 04 Toner Density Sensor Check.
Values should read approximately 127. An error code could occur if the value is above 210 (undertoned). Briefly run the toner supply motor to bring to 127
value.
Notes :
a. This is a quick process. Be ready to stop the motor.
b. Toner motors check OK in I/O mode.
2. Developing unit augers are not turning. Damaged gears or developer motor.
Replace developer unit (p/n A03U R706 00) or replace developer motor (p/n 27LA 8003 0).
Solution ID
TAUS0900060EN*
Solution Usage
Description
PF-601/PF-602, the paper trays are reading B5 size paper when 11x17 is installed.
Solution
CAUSE:The PF unitVR is out of adjustment.
SOLUTION:Adjust the VR on the PF unit viathe little cut out/hole near the VR.The VR should be aligned with the black marking and the side guide arrow
should be positioned at the B5 marking.
SPECIAL NOTE : Solution contribution by Mark D'Attilio and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0900222EN*
Solution Usage
Description
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bizhub PRO C5500
C-2470 (C2470)after a jam is cleared from inside MFP engine. There may be a "Close front door" message indicated.
Solution
CAUSE: Processing unit not connected.
SOLUTION:Open front door and pull out processing unit by handles. Slide processing unit back into machine noting if it slides smoothly (check for
obstructions if not smooth). Close front door.Replace PRCB (p/n A03U R759 11) if code does not clear.
Solution ID
TAUS0900365EN*
Solution Usage
Description
FS-607, Fold and Staple is grayed out when Application Output is selected.
Solution
CAUSE: Saddle stitch is isolated.
SOLUTION: Please set DipSW 7, bit 0 = 0.
Note : This DipSW is for the SD saddle stitch isolation, however, it effects the FS-607 even though there is no SD in the configuration.
SPECIAL NOTE : Solution contribution by Mike McCarthy and Ed Bellone, Production Print/SSD
Solution ID
TAUS0900754EN*
Solution Usage
Solution Usage
Solution Usage
Description
C-D0EF code.
Solution
PROBABLE CAUSES:
1. HD-506 has been enabled but is not installed.
Set DipSW 2, Bit 0 to 0. This will disable the HD-506.
2. HD-506 unit abnormality.
To temporarily use the machine, set DipSW 2, Bit 0 to 0. This will disable the HD-506, and replace the HD-506 unit (p/n A03Y0Y0).
Solution ID
TAUS0901298EN*
Description
Tray 1 detects 8.5x14 paper as SRA4. All other size papers are properly detected.
Solution
CAUSE: Improper programming of Tray 1 paper setting.
SOLUTION: To properly program the Tray 1 paper setting, perform the following:
1. Touch [MACHINE] on the touchscreen.
2. Touch [Paper Setting] on the touchscreen.
3. Touch [Tray 1] on the touchscreen.
4. Touch [Size Setting] on the touchscreen.
5. Touch [Standard] on the touchscreen.
6. Select search size set.
7. Touch [8.5x14 8.5x11] on the touchscreen.
8. Touch [Yes] on the touchscreen.
11. Touch [Close] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS0657645EN*
Description
Unable to scan to HDD.
March 2010
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bizhub PRO C5500
Solution
CAUSE: HDD function is prohibited.
SOLUTION: To enable HDD, perform the following:
6. Select Permission next to the HDD tab.
Solution ID
TAUS0657910EN*
Solution Usage
Description
How to enable jam code display.
Solution
To enable jam code display, perform the following:
4. Touch [01 Software SW Setting] on the touchscreen.
5. Use the left up-down arrow to input DIPSW number [11].
6. Use the right up-down arrow to input bit number [7].
7. Touch [ON] on the touchscreen.
Note : Making this change to the software switches will allow both a position code and a J-code reference to be displayed any time a jam occurs.
SPECIAL NOTE : Solution contribution by Ed Bellone and Jim Behrends, Production Print/SSD
Solution ID
TAUS0658045EN*
Solution Usage
Solution Usage
Description
Unable to print when the dust proof filter/1 life count is reached.
Solution
CAUSE: The software switch which controls machine functionality when the dust proof filter/1 life count is reached is set to Prohibit.
SOLUTION: To allow the machine to print when the dust proof filter/1 life count is reached, perform the following:
7. Touch [OFF] on the touchscreen.
Solution ID
TAUS0658092EN*
Description
Unable to update firmware using a USB jump drive.
Solution
CAUSE: The file structure for the firmware on the jump drive is incorrect.
SOLUTION: To create the correct folder structure, download the attached file.This will extract into a PRO_C6500 folderwhich contains the necessary folders
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bizhub PRO C5500
and file for the USB jump drive firmware update. The file can also be obtained via the Konica Minolta Download Selector. Access the Selector from SSD Web
Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0700465EN*
Solution Usage
Description
Solution
CAUSE:No firmware is loaded ona newly-replaced Image Processing Board or the CCD ribbon connectoron PWB-IPB is not fully seated.
SOLUTION: Check the CCD ribbon connector (CN217) and reseat it if not properly connected. Flash the IPB with the latest firmware if necessary.
Note : The latest version firmware and system software is available on the Konica Minolta Download Selector. Access the Selector from SSD Web Support
SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0702562EN*
Solution Usage
Solution Usage
Description
Enlarge/reduce paper sizes are all displayed in metric sizes.
Solution
CAUSE: Software switch for enlarge/reduce paper sizes is not set correctly.
SOLUTION: To change the enlarge/reduce paper sizes to inch sizes, perform the following:
1. Access Service Mode by pressing the utility/counter key and then pressing Stop, 00, Stop, 01.
2. On the touchscreen, touch 03 [System Setting].
3. On the next screen touch 01 [Software Switch Setting].
4. Use the up/down arrows to scroll to Software dipswitch 4-2. Set the switch to ON (1).
Solution ID
TAUS0702971EN*
Description
SD-501, C-1246 (C1246).
Solution
PROBABLE CAUSES:
1.M11 (Bundle clip motor) has failed.
After verifying that PS33 (bundle clip upper limit sensor) and PS30 (bundle clip lower limit sensor) are functioning by checking in the I/O mode, replace the
bundle clip motor (p/n 15AN R728 00). The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope
section.
2. Loose bundle clip wire tension.
Adjust bundle clip wire tension so that there is no slack in the wire.
Note : See attached photo.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0703311EN*
Solution Usage
Description
The FS-503 can not be set to stack paper until the exit tray reaches the lower limit switch (as can be set on a bizhub PRO1050/FS-503 attached).
Solution
CAUSE: This is bizhub PRO C5500/C6500/FS-503 machine specification.
SOLUTION: The FS-503 exit tray drive gears will not support the additional weight of heavy stock paper that is commonly run through the bizhub PRO
C5500/C6500.
Solution ID
TAUS0703555EN*
Solution Usage
March 2010
151
bizhub PRO C5500
Description
Deformation of the reverse decurler roller causing noise and wrinkling of paper.
Solution
CAUSE: Deformation can occur when the reverse deculer roller is stationary for a long period of time.
SOLUTION: Set DIPSW 3-2 to1 to enable reverse decurler roller preliminary rotation. This will rotate the roller for 5 minutes after the end of print operation
and for a fixed period of time during image stabilization control.
Solution ID
TAUS0703590EN*
Solution Usage
Solution Usage
Solution Usage
Solution Usage
Description
Cannot select certain scan options; SMB, FTP, E-mail.
Solution
CAUSE: Certain scanning options have been set to Prohibit in Machine Admin mode.
SOLUTION: Follow this procedure to change this setting in Machine Admin mode:
1. Select Utility.
3. Select System Set.
4. Select Prohibit Set.
5. Select Scan Prohibit.
6. Set the desired scan options to Permission.
7. Select OK.
Solution ID
TAUS0703813EN*
Description
J17-08.
Solution
CAUSE: Possibleopen 24V ICP9 fuse (fuse type ICP-S1.0) on the Conveyance Drive Board Assembly.
SOLUTION: Check foropen ICP fuse on the CVDB and replace the CVDB (p/n A03U H050 04)if necessary.
Solution ID
TAUS0703815EN*
Description
C2811 (C-2811) error codeat power up.
Solution
CAUSE: Failed PRCB.
SOLUTION: Replace the PRCB (p\n A03UR75900).
Solution ID
TAUS0800233EN*
Description
LU-202, intermittent J-1502 codes.
Solution
PROBABLE CAUSES:
1.Failed LU exit sensor (PS107).
Check the operation of (PS107) using I/O check mode by entering code 20 multi-code 0. he display should be 001 when paper is present and 000 when no
paper is present. Replace the LU exit sensor (p/n 56AA 8552 1) if it is not displaying the correct state.
2.Failed pre-registration clutch (MC102).
Check the operation of (MC102) using I/O check mode by entering code 22 multi-code 5. Replace the pre-registration clutch (p/n 56AA 8201 2) if it is not
being activated in I/O mode.
3.Loose or damaged connector between (PS107) and the LUDB.
Replace failed LUDB (p/n A03W H010 02).
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bizhub PRO C5500
4.Loose or damaged connector between (MC102) and the LUDB.

Replace failed LUDB (p/n A03W H010 02).
Solution ID
TAUS0800284EN*
Solution Usage
Description
Paper from Tray 2 or Tray 3 does not feed past the vertical conveyance.
Solution
CAUSE: Failed feed component(s).
SOLUTION: Check PS50 in I/O mode, 20-07. If no state change then replace PS50 (p/n 08AA 8551 2). Check Intermediate Conveyance Clutch/1 (MC13) in
I/O mode, 29-0. Conveyance roller should lock in position and not be easily turned. If roller turns freely check for 24V DCat MC13. If 24V DCis present replace
MC13 (p/n56AA 8201 2). If 24V DC is NOT present at MC13 replace the PRCB (p/nA03U R759 00).
Solution ID
TAUS0800343EN*
Solution Usage
Description
C-2221 (C2221).
Solution
PROBABLE CAUSES:
1.The terminal for the first transfer pressure/release sensor is not connected properly.
Reconnect the terminal.
2.Failed PS15 (p/n 08AA 8551 2).
Test photosensor, PS15, in the I/O State Confirmation Mode, 48-0HIGH = home position or LOW = Other than home position by activating M19 (p/n 08AA
8003 0) transfer pressure/release motor, 48-0, 48-1, 48-2, or 48-3. Replace thephotosensor or motor as needed.
3. Possiblefailed Transfer/Pressure Release motor (M19).
Check the operation of the motor(p/n 08AA 8003 0) in the I/O State confirmation mode for proper operation with code 48-0; this should rotate the motor
constantly. Replace motorif needed.
Also check for possibleopen ICP fuses, ICP3 (5V DC)and ICP4 (24V DC) on the AC drive board (p/n A03U H520 01). Replace the drive board as necessary.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Freddie Burnham, Production Print/SSD
Solution ID
TAUS0800515EN*
Solution Usage
Description
Error code C-C132 (CC132) when connecting PFU (PF-601).
Solution
CAUSE: The bizhub PRO C5500 does not support the PFU (PF-601).
SOLUTION: The bizhub PRO C5500 only supports theadditional Large Paper Tray (LU-202). Please refer to the attached System Configuration page for
detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0800769EN*
Solution Usage
Solution Usage
Description
Blur on lead edge when running 12pt or similar heavy stock.
Solution
CAUSE: The Conveyance Drive Board has failed.
SOLUTION: Replace the CDB (p/n A03U H050 04)
Solution ID
TAUS0801140EN*
Description
March 2010
153
bizhub PRO C5500
Test pattern (No. 16) is blank whenperforming Printer Adjustments.

Solution
CAUSE: The black density is improperly set in Test Pattern Output Mode.
SOLUTION: Set the black density by using the below procedure:
1.Access Service Mode.
2.Select [11 Test Mode] on the touchscreen.
3.Select [02 Test Pattern Output mode] on the touchscreen.
4.Select [Tone-K] on the touchscreen.
5.Enter 255 using the touchscreen or keypad.
6.Select [Set] on the touchscreen.
Solution ID
TAUS0801237EN*
Solution Usage
Solution Usage
Solution Usage
Description
"Please close finisher door" message.
Solution
CAUSE: Wire harness shorted against drive shaft. FNSCB has failed.
Note : There is 24V DC present at the interlock.
SOLUTION: Replace wire harnessA (p/n 15AA90010) and FNSCB (p/n 15AA-9312F).
Solution ID
TAUS0801593EN*
Description
ERROR message when performing toner density sensor initial auto-adjustment.
Solution
CAUSE: Either the Toner Supply Unit is not set or the front door is open.
SOLUTION: Make certain that the Toner Supply Unit is set and the front door is closed.
Solution ID
TAUS0801832EN*
Description
When FS-607 booklet tray is full, printing does not stop.
Solution
CAUSE: Firmware update required.
SOLUTION: Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica
Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS0802025EN*
Solution Usage
Description
Intermittent C-0201 (C0201), C-0202 (C0202) and C-0203 (C0203)paper lift error codes.
Solution
PROBABLE CAUSES:
1.The trail edge paper guide (p/n A03U R756 00) may not be pressed against the paper. This will allow the paper to fall backwards and induce the error code.
Instruct the end user to check the position of the trail edge paper guide whenever paper is loaded into the paper tray.
2. Coupling for the tray lift for Tray 1, Tray 2 or Tray 3 is obstructed or out of alignment causing the tray to not lift.
Inspect the coupler in the back of the machine for paper preventing the pin from seating in the coupler. Check alignment when tray is inserted. If out of
alignment try to adjust the drive to properly align.
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bizhub PRO C5500
3. Cassette drive lift motor failed.

Check drive lift motor operation for the problem cassette.
Tray 1 lift motor M38 I/O mode check 23-0

Replace the failed cassete drive motor (p/n 56AA 8003 1).
SPECIAL NOTE : Solution contribution by Gary Scimeca/Jim Behrends/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0802108EN*
Solution Usage
Description
Constant message "Establishing Connection" when installing IC-304 controller.
Solution
SOLUTION:Install special firmware version GM8-12 or base firmware version 40 on the bizhub PRO C5500. The latest version firmware or system software
is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,
Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution byBarry Rubenstein, KMBS/St. Louis
Solution ID
TAUS0802147EN*
Solution Usage
Description
"Please Insert Tray" message on the control panel and theMFP will not copy or print.
Solution
CAUSE: When the "Please Insert Tray" message appears, copying and printing operations cannot be performed until all paper trays are inserted.
SOLUTION: Insert all paper trays.
Solution ID
TAUS0802252EN*
Solution Usage
Solution Usage
Description
C-4725 at power up.
Solution
CAUSE: DCPS 1 has failed.
SOLUTION: Replace DCPS 1 (p\n A03UM40201).
Solution ID
TAUS0802293EN*
Description
C-C131 (CC131) error code after flashing firmware or replacing a board.
Solution
CAUSE: Firmware mismatch.
SOLUTION: Check the firmware version I1 and C should have a firmware version that starts with the first 4 digits of the serial number. If they do not, the
firmware is incorrect. Reflash firmware to the affected board(s).
The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
March 2010
155
bizhub PRO C5500

Solution ID
TAUS0802861EN*
Solution Usage
Solution Usage
Description
Unable to use the DF-609 in Scan mode.
Solution
CAUSE: The DF-609 is not selected in the Scan Initial Settings.
SOLUTION: Select the DF-609 in the Scan Initial Settings.
1.Press the Utility button.
2.Select User Settings.
3.Select Initial Settings.
4.Select Scan Initial Settings.
5.Select ADF.
6.Select OK.
7.Exit User mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0808043EN*
Description
C-2424 (C2424) code.
Solution
After the black developer was replaced.
CAUSE: Toner Density Sensor initial was not performed.
SOLUTION: Perform the Toner Density Sensor Initial adjust by entering Service Mode and performing the following:
2.Select Drum Peculiarity Adjustment.
3.Select Toner Density Sensor Init.
4.Select Black and press Start.
5.When completed exit the screen and mode.
The color registration is off 1mm whenprinting the printer gamma sensor output pattern.Look for avoid between the pure black strip and the process black
on the top margin.
CAUSE:TCR/K is reading LOW.
SOLUTION: Please perform the following adjustments in order:
Manual color registration adjustment

Auto gamma adjustment
Manual color registration adjustment again
Color registration adjustment
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD and Tom Ingham, Docutek Imaging Solutions/Deerfield Beach, FL
Solution ID
TAUS0808434EN*
Solution Usage
Description
Pages are output out of orderwhen printing and copying after flashing the MFP with version GMG-40 firmware.
Solution
CAUSE:Firmware bug or mismatch.
SOLUTION:Flash the Image to version 41 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector.
March 2010
156
bizhub PRO C5500
Solution ID
TAUS0901486EN*
Solution Usage
Description
SC22-11, SC22-12, SC22-13 or SC22-14 errors and the drum fails to rotate.
Solution
CAUSE: Cleaning blade damage or Drum Drive board (PRCB) has failed.
SOLUTION:Check the Drum Drive board for a failed ICP1 or ICP2.IfICPs are OPEN replace the Drum Drive board(p/n A03U R759 00) . Also, replace the
drum unitdue to probable cleaning blade damage. Please refer to attached Bulletin Number 6833 for more information. To viewthe PDF, Adobe Reader must
Solution ID
TAUS0901560EN*
Solution Usage
Description
On a vCare-enabled MFP, the start button continually flashes amber.
Solution
CAUSE: Thisoccurs if a technician did not press the "Maintenance Completion" button when exiting the MFPs vCare/CS Remote Care settings in Tech Rep
Mode. This isa normal function, which alerts the vCare system that vCare settings have been configured at the MFP, but may not have been fully completed.
SOLUTION: If the blinking start key is related to vCare/CS Remote Care settings, use this proceudre:
1.Enter the MFP's Tech Rep mode:
Press theUtility/Counter button.
Press the[Details] button
Press Stop, 0. 0,, Stop, 0, 1.
2. Press [CS Remote Care].
3. Press the "Maintenance Completion" button.
4.Exit Tech Rep mode.
Note: For certain MFP models, this symptom also canoccur when it necessary to replace a board.Consult the Field Service Manual and this Knowledgebase
if the symptom is not related to vCare/CSRC settings.
SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
Solution ID
TAUS0700329EN*
Solution Usage
Description
Unable to select Account Track to change to Manage. Account Track is grayed out.
Solution
CAUSE: User Authentication is set to ON (external controller).
SOLUTION: This is normal with User Authentication set this way. If Account Track is needed the customer will have to set User Authentication to ON (MFP)
and register the users manually.
Solution ID
TAUS0703801EN*
Solution Usage
Description
The touchscreen displays the following ICON/message "no-comp!"
Solution
CAUSE: Un-compressing mode setting incorrect.
SOLUTION: To enable/disable the "Un-compresssing mode" perform the following:
3. Touch [06 Common Setting] on the touchscreen.
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4. Touch [Next] on the touchscreen. Un-compressing mode will be displayed on the touchscreen.
5. Touch [Off] on the touchscreen to disable Un-compressing mode or [On] to enable Uncompressing mode.
Solution ID
TAUS0802544EN*
Solution Usage
Description
C-6101 (C6101).
Solution
CAUSE: Possibleopen ICPon the scanner drive board.
SOLUTION: Check for a bind in the scanner by manually moving the scanner andcorrect as necessary.
Check the operation of the Optical Drivemotor, M1 (38-5 =home position search) and the Home Position Sensor PS1 (30-0 = 1)in the I/O State Confirmation
Mode. Check foropen ICPs (ICP1, ICP2 or ICP3) on the scanner drive board. Replace the SCDB (p/n 65AA -907 1E) and the M1 (p/n 65AA 8013 1)if
necessary.
Solution ID
TAUS0807945EN*
Solution Usage
Description
"Trim receiver exchange" message after replacing trimmer board. Counter was reset.
Solution
CAUSE: The Trimmer Receiver board flag is blocking the EOL sensor. Trimmer board was put in wrong positon. Possibly at end of life position.
SOLUTION: Reset the Trimmer Receiverboard to the correct positionof the EOL sensor. Enter I/O mode and perform a 71-55 then a 71-58 to get the blade in
the correct positionallowing the Trimmer board to be inserted all the way forward. Be sure it is away from EOL sensor. Raise the spring loaded mechanism
that engages/advances the position of the Trimmer board assembly then reset counter in I/O 71-95.
Solution ID
TAUS0808541EN*
Solution Usage
Description
"Now warming up" message remains on the display.
Solution
PROBABLE CAUSES:
1. One of the heat lamps has failed.
Use an ohm meter and check each of the 3 upperlamps (p/n A03U M31E 00)and 1 lower heat lamp (p/n A03U M32E 00)for continuity. If any fail the test,
replace the lamp.
2. PWB-PRCB has failed.
Replace the PWB-PRCB (p/n A03U R759 00).
SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD and Gary Scimeca, Production Print/SSD
Solution ID
TAUS0900325EN*
Solution Usage
Description
SC67-08 error.
Solution
CAUSE:No power to the CCD board. ICP1, 5V DCsupply to the CDD unitand/or ICP2, 12V DC supplyto the CCD unitare OPEN (both located on the Image
processing board).
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SOLUTION: Check the wiring to the CCD to be sure there is no short. Replace the IPB (p/n A03U H020 28).
Solution ID
TAUS0657246EN*
Solution Usage
Description
After entering "Full Screen" mode in Image Viewer by selecting "Edit => Full Screen", there is no way to get out of Full Screen mode as the menu tool bar
is not accessible.
Solution
CAUSE: When entering Full Screen mode, the menu bar is gone and cannot be disabled through a menu selection.
SOLUTION: Full Screen mode can also be enabled using a hot key. The hot key to enable or disable Full Screen mode is F11. To get out of Full Screen
mode, press F11 again.
Solution ID
TAUS0657546EN*
Solution Usage
Description
The ROM version checkis invalid on the machine display when using the USB flash drive methodfor updating the firmware.
Solution
PROBABLE CAUSES:
1.The downloaded file is corrupt.
Download the file again making certain that the folder structure is correct on the flash drive.
2.The sum file was not included when the firmware file was placed on the flash drive.
The file will work but cannot be checked. Both the bin and sum files should show on the display. It is recommended that the sum file be placed on the flash
drive so that the file can be verified.
Solution ID
TAUS0658062EN*
Solution Usage
Description
Tray 1 is grayed out.
Solution
CAUSE: The paper tray has been deactivated using the faulty part isolation in the Software SW setting mode.
SOLUTION: To activate the paper tray in the Software SW setting mode, perform the following:
7. Touch [OFF] on the touchscreen to remove Tray 1 from the isolation mode.
Note : Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears.
Solution ID
TAUS0700799EN*
Solution Usage
Description
C-2702, C-2703, C-2704.
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Solution
CAUSE: A failed HV power source/1.
SOLUTION: Replace HV power source/1 (p/n A03U M403 00).
Solution ID
TAUS0701020EN*
Solution Usage
Description
Unable to feed from LCT when printing unless the LCT is manually selected.
Solution
CAUSE: The LCT is not included in the ATS/APS selection.
SOLUTION: Set the LCT in the ATS/APS selection and assign its priority. To Set the LCT in the ATS/APS selection, perform the following:
4. Select [Feed Tray Setting].
5. Select [Feed Tray Auto Setting].
6. Select [Tray 4].
7. Set tray 4 priority using the Up/Down arrow.
8. Select [OK].
Solution ID
TAUS0702115EN*
Solution Usage
Description
"Please load paper size" message from the platen or ADF. Able to manually select the tray. APS is enabled for both.
Solution
CAUSE: Paper type is not set under the Auto Paper Type selection.
SOLUTION: To set the Auto Paper Type Selection perform the following:
1. Select Utility.
2. Select Function Setting (B/W MFPs).
a. SelectUser Setting for the color MFPs.
b. System Setting for the color MFPs.
4. Select Auto Paper Type Selection.
5. Set the paper type and color of the trays to use -usually Normal and White.
6. Return to normal operations screen and test.
Solution ID
TAUS0703193EN*
Solution Usage
Description
J-7101.
Solution
CAUSE: FS-503/FS-520/FS-607 front door open jam. Door switch (MS1) was turned OFF when printing. The front door and PI-502 upper door are opened
while in printing.
SOLUTION: Check and close all doors of the finisher(s), PI and main body. Check the operation of the MS1 switch(es) (p/n 12QR86011)in the State
Confirmation (47) Mode and replace as necessary. Remove jammed paper in the finisher/main body, if any.
Solution ID
TAUS0703316EN*
Solution Usage
Description
OT-502,printing does not stop after tray is full.
Solution
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bizhub PRO C5500
SOLUTION: Install latest firmware version.

SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD
Solution ID
TAUS0703471EN*
Solution Usage
Description
FS-503, will not staple.
Solution
PROBABLE CAUSES:
1. The box that catches all the staple trimmings is not installed or, is not installed properly.
Note : A staple cartridge with a red dot is displayed when the details icon is selected.
Inspect the metal sensor actuator at the rear of the box and insure that it is not bent. Insert the box fully and secure with the locking bracket.
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
2. Modified parts are available to prevent staple failure. Please refer to attached Bulletin Number 6656 for the details. To viewthe PDF, Adobe Reader must
Solution ID
TAUS0703561EN*
Solution Usage
Description
FS-607, J-7225.
Solution
CAUSE: The folding paper exit sensor PS25 (page 19 of the FS-607 Service Manual) does not turn ON within a specified period of time after the folding knife
motor M19 (page 20 of the FS-607 Service Manual) turns ON.
SOLUTION: Check the sensor (72-44) and motor (72-43) in the I/O State confirmation mode for proper operation. Clean, adjust, and replace as necessary
(p/n 08AA85512 - PS25 and p/n 120H80012 - M19).
Solution ID
TAUS0703562EN*
Solution Usage
Description
FS-607, J-7226.
Solution
CAUSE: The folding paper exit sensor PS25 (page 19 of the FS-607 Service Manual) does not turn OFF within a specified period of time after it turns ON.
SOLUTION: Check the sensor (72-44) in the I/O State confirmation mode for proper operation. Clean, adjust, and replace as necessary (p/n 08AA85512).
Solution ID
TAUS0703601EN*
Solution Usage
Description
Unable to browse to orPING the machine (main body) NIC.
Solution
CAUSE: The machine NIC setting is set to disable.
SOLUTION: Enable the machine NIC by setting DIPSW 22-0 to 1.
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Solution ID
TAUS0703611EN*
Solution Usage
Description
FS-520/FS-607, J-7229.
Solution
CAUSE: The main tray paper exit sensor PS6 (p/n 08AA85512) does not turn OFF within a specified period of time after it turns ON (while in the non-stapling
mode). The sub tray paper exit sensor PS1 (p/n 08AA85512) does not turn OFF within a specified period of time after it turns ON (while in the stapling mode).
SOLUTION: Remove jammed paper in the finisher/main body, if any. Manually check the operation of the sensors in the I/O State Confirmation mode. Look
for sticky or nicked actuators and replace as necessary.
Solution ID
TAUS0703691EN*
Solution Usage
Description
Delete button is missing from the Program Overlay screen.
Solution
CAUSE: Change Image Overlay is set to Prohibition.
SOLUTION: Set Change Image Overlay to Permission by performing the following:
1.Select the Utility/Counter button on the control panel.
2.Select [03 Machine Admin. Setting] on the touchscreen.
3.Select [01 System Setting] on the touchscreen.
4.Select [04 Operation Prohibit Set] on the touchscreen.
5.Select [02 Change Prohibit setting] on the touchscreen.
6.Select [Permission] for the Set Change Program Image Overlay setting.
Solution ID
TAUS0703761EN*
Solution Usage
Description
DF-609, J-6102.
Solution
CAUSE: Pick-up roller not returning to home position when ADF paper feed cover is closed because the magnetic reed switch (RS) for ADF position
detection has failed or is out of position.
SOLUTION: Replace or reposition the reed switch (p/n 65AA 8501 0).
Solution ID
TAUS0703812EN*
Solution Usage
Description
FS-607, C-1104 (C1104) when outputting copies/prints to the main tray.
Solution
CAUSE: Broken drive coupling gear on rear of stacker unit.
SOLUTION: Replace drive coupling gear (p/n 129U77041).
Solution ID
TAUS0703866EN*
Solution Usage
Description
J-7317 orJ-7314.
Solution
CAUSE: The corresponding paper entrance sensor/Up (PS201) or sensor/Lw (PS206) turns ON while machine in idle.
SOLUTION: Check sensor PS201 and/or PS206 in the State Confirmation Mode (47 mode) for proper operation and replace as necessary. Photosensor (p/n
08AA 8551 2), key 17 on page 4 of the PI-502 Parts Manual) and actuator (p/n 13QE 4807 0), key 19.
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Solution ID
TAUS0800130EN*
Solution Usage
Description
FS-607, paper empty is displayed, even though the PI-502 tray is not empty.
Solution
SOLUTION: Upgrade to the most current versionof firmware.The latest version firmware or system software is available via the Konica Minolta Download
Solution ID
TAUS0800260EN*
Solution Usage
Description
C-2462 (C2462) is indicated.
Solution
CAUSE: Drum Driving Motor assembly failure.
SOLUTION: Replace Drum Driving Motor assembly (p/n A03UR70500).For the drum drive motor location, please see the attached file.
Solution ID
TAUS0800334EN*
Solution Usage
Description
FS-607, J-7310. This code is not described in the Service Manual.
Solution
CAUSE: The folding paper exit sensor PS25 on the FS-607 turns ON while in idling.
SOLUTION: Remove any jammed paper in the finisher and/or main body,and check the operation ofPS25 (p/n 08AA 8551 2) and actuator (p/n 129X 4850 0)
in the state confirmation I/O mode (47 mode). Replacefailed parts as necessary.
Solution ID
TAUS0800915EN*
Solution Usage
Description
PI-502, J-7249.
Solution
CAUSE: The paper entrance sensor/Up, PS201 (page 4 of the PI-502Parts Manual - p/n 08AA 8551 2) does not turn ON within a specified period of time
after the conveyance clutch/Up, MC201 (page 2 of the PI-502 Parts Manual -p/n 13QN 8201 1) turns ON.
SOLUTION: Open the PI upper door and remove jammed paper, if any. Checksensor PS201 in the I/O state confirmation mode, code 72-49, and the
conveyance clutch, MC201, code 72-84, for proper operation and replace parts as necessary.
Note : See the Parts Layout Drawing, PI section, page 604 of the Field Service Manual for a general location of these parts.
Solution ID
TAUS0800917EN*
Solution Usage
Description
PI-502, J-7250.
Solution
CAUSE: The FNS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor/Up (PS201) turns ON.
SOLUTION: Open the PI upper door and remove jammed paper if any. Checksensor PS4 (page 3 of the FS-607 Parts Manual CONVEYANCE UNIT -p/n
13QA 8552 1) in the state confirmation I/O mode, code 72-2, andsensor PS201 (page 4 of the PI-502Parts Manual -p/n 08AA 8551 2) state confirmation code
72-49, for proper operation and replace parts as necessary.
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Solution ID
TAUS0800918EN*
Solution Usage
Description
PI-502, J-7251.
Solution
CAUSE: The finisher entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor/Lw (PS206) turns ON.
SOLUTION: Open the PI upper door and remove jammed paper if any. Checksensor PS4 (page 3 of the FS-607 Parts Manual CONVEYANCE UNIT- p/n
13QA 8552 1) in the state confirmation I/O mode, code 72-2 andsensor PS206 (page 4 of the PI-502 Parts Manual, p/n 08AA 8551 2) state confirmation code
72-50, for proper operation and replace parts as necessary.
Solution ID
TAUS0800970EN*
Solution Usage
Description
Cannot enter Service Mode through Utility menu or by recycling the sub power switch while holding Utility button after machine displays C-35xx code.
Solution
CAUSE: Lower fuser roller is in the upper position.
SOLUTION: Drop lower fuser roller into low position and recycle power.
Note : The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the
code and causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
a. Power the machine OFF from the main switch leaving the sub switch ON.
b. Press the utility Key and power ON the machine from the main switch.
c. Enter Stop => 0 =>0 => Stop =>0 => 1.
d. Press [03 System Setting] on the touchscreen.
e. Press [01 Software SW setting] on the touchscreen.
f.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
g. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
h. Press the [Return] key, which is displayed on the touchscreen.
i. Exit Service mode to return to normal operation.
Solution ID
TAUS0800984EN*
Solution Usage
Description
Lines on the touch panel screen.
Solution
CAUSE: The Overall Control Board has failed.
SOLUTION: Replace the OACB (A03U H010 5A).
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID
TAUS0801060EN*
Solution Usage
Description
PLEASE SET TONER SUPPLY UNIT CORRECTLY message.
Solution
CAUSE: The front right door is not locked into place with the screw.
SOLUTION: Ensure that the front right door is locked into position with the screw.
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Solution ID
TAUS0801326EN*
Solution Usage
Description
"Sub Tray of Folding Unit is Full" error message.
Solution
CAUSE: The SD-501 sub tray paper full photosensorhas failed or theactuatoris binding.
SOLUTION: Repair or replace the paper full sensor (p/n 08AA 85512) or actuator (p/n 15AA45430).
Solution ID
TAUS0801332EN*
Solution Usage
Description
J75-66, J75-67. Trailing edge of the paper Z-folds when exiting the top tray of the SD-501.
Solution
CAUSE:Broken shaft pin F.
SOLUTION: Check the operation of the exit rollers in the I/O mode for proper operation. Check to make sure that the shaft pin F (p/n 00Z7 1220 6) on the
Lifting Shaft/C (p/n 15AN 4715 0) is not broken (key 25 of the Paper Exit section, page 49 of the SD-501 Parts Manual). Replace shaft and/or the pin as
necessary.
Solution ID
TAUS0801531EN*
Solution Usage
Description
C-2403 (C2403) at power up.
Solution
CAUSE: Failed Erase lamp/C.
SOLUTION: Replace Erase lamp/C (p/n 65AA83070).
Solution ID
TAUS0801557EN*
Solution Usage
Description
SD-501, C-1253 (C1253).
Solution
PROBABLE CAUSES:
1. Folding motors M18 and M19 not operating in I/O mode, code 71-44 and 71-45.
Check for24V DC goingto SDDB. CN101, CN162 and CN163.
If no 24V DCvoltage reading, SDDB has failed.Replace SDDB (p/n 15AN-9321 F).
If 24V DC is present, replace M18 or M19 folding motors (p/n 15AN R716 00)
2. PS20 (1st folding blade home position /1 sensor) or PS21 (1st folding blade home position /2 sensor) failed.
PS20 I/O mode check 71-13 = 0 (LOW) home position.
PS21 I/O mode check 71-12 = 0 (LOW) home position.

Replace the photosensor(s) if necessary (p/n 08AA 8551 2).
Solution ID
TAUS0801597EN*
Solution Usage
Description
FS-607, center staple and fold shifts off center progressively with each set.
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Solution
CAUSE: Saddle Stiching Stopper is binding during travel.
SOLUTION: Inspect for Saddle Stiching Stopper rubbing on the guides. Re-form to correct. Check for binding between the travel block and the shafts.
Lubricate the shafts if needed.
Note : If the staples are in the fold the binding is occurring when the stopper is traveling up. If the staples are not in the fold then the binding is occurring
when the stopper is traveling to the fold position.
Solution ID
TAUS0801828EN*
Solution Usage
Description
SC23-04 code.
Solution
CAUSE: Developer fans M45 and M46 are not spinning. ICP 5 on PRCB is OPEN.
SOLUTION: Replace PRCB (p/n A03UR75900).
Solution ID
TAUS0801831EN*
Solution Usage
Description
When OT-502 is connected, if custom size job is printed, the machine requests to press the start key at each paper exit.
Solution
Solution ID
TAUS0801833EN*
Solution Usage
Description
If interrupt copy is performed during printing and a jam occurs or the interrupting copy job is deleted, the controller locks up indicating Printing on Command
WorkStation.
Solution
Solution ID
TAUS0802196EN*
Solution Usage
Description
C-3101 (C3101).
Solution
CAUSE:Drive is lost to fuser.
SOLUTION:Parts that may require replacement:
Broken fuser drive gear /B 28T (p/n A03U808201)

Failedfuser drive motor M29 (p/n 27LA 8003 2E)
Failed CVB (p/n A03U H050 04)
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Solution ID
TAUS0802364EN*
Solution Usage
Description
Getting an error when running the Magenta Initialize Adjustment.
Solution
CAUSE: The HV Detecting Sensor Assembly has failed.
SOLUTION: Replace the HV Detecting Sensor Assembly (p/n A03U R7 3600).
Solution ID
TAUS0802635EN*
Solution Usage
Description
PK-512, punch unit is grayed out.
Solution
CAUSE:Fault Isolation dipswitch has tripped.
SOLUTION:Check the Fault Isolation dipswitch 6-0 in the System Settings, 25 mode, and make sure that it is set to 0 (normal); ifset to1PK-512 functionality is
unavailable.
Solution ID
TAUS0802756EN*
Solution Usage
Description
Controller is calling for incorrect paper size when inserting tabs.
Solution
SOLUTION: Install version GCE41 special firmware.
Note :The firmware is available for download via the Konica Minolta Download Selector..
1. Login in via www.mykonicaminolta.com
2. Select the "Service"tab locatedat the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left.
5. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left.
Solution ID
TAUS0802845EN*
Solution Usage
Description
When replacing the LCD panel assembly (p/n 56UA-704-0), there are two 2-pin connectors on top of the assembly. Which connector goes where?
Solution
When replacing the LCD panel assembly, the pink and white wire connector is connected to theupper connector, CN03,and the blue and brown wire
connector is connected to the lower connector, CN02.
Solution ID
TAUS0808039EN*
Solution Usage
Description
Solution
CAUSE: Transfer belt motor not spinning. PRCB failed. No 24V DC at PRCB CN384-11B and CN384-14B.
SOLUTION: Replace the PRCB (p/n A03UR75900).
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Solution ID
TAUS0808077EN*
Solution Usage
Description
LU-202 is installed and a C-0205 (C0205) erroroccurs.
Solution
CAUSE:LU-202 paper trayis not lifting. There is no 24V DC at CN814 (M100 connector) when I/O check 23-5 (down) and 23-6 (up) is selected. M100 lift
motor has failed.
SOLUTION: Replace M100(p/n 25AA80173).
Solution ID
TAUS0808085EN*
Solution Usage
Description
The CS Remote Care tab is grayed out in Service mode.
Solution
CAUSE: Incorrect software SW setting.
SOLUTION: Set software SW 15-5 = 1 (ON). To set the software DipSW, perform the following:
1.Enter Service mode.
3.Select Software SW Setting.
4.Set software SW 15-5 = 1 (ON).
SPECIAL NOTE : Solution contribution by Ed Bellone and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0808108EN*
Solution Usage
Description
"Modem error" message after upgrading firmware.
Solution
CAUSE:CS Remote Careis not being used or the setting for CS Remote Care is incorrect.
SOLUTION:Disable CS Remote Care or confirm that "Email" is selected if CS Remote Care is being used.
To disable CS Remote Care:

1. Access Service mode.
2. CS remote => CS Remote.
3. Software Settings =>switch 15-5 = 0 (OFF).
To confirm that "Email" is selected if CS Remote Care is being used:

1. Access Service mode.
2. CS remote => CS Remote.
3.Email.
Solution ID
TAUS0808316EN*
Solution Usage
Description
Timeout error when installing firmware.
Solution
CAUSE: Timeout error may occur when installing firmware with the order of C-ROM first and then option N1 (or N2) continuously.
SOLUTION: The workaround (the following examplepertains toinstalling firmware with USB memory stick):
1. Go to ISW in the Service mode.
2.Insert the USB memory stick to the service port of the MFP.
3.Choose USB Memory ISW in the display of the Service mode and make sure that the USB memory stick is recognized.
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4.Choose N1 (or N2) and press Start key. Confirm the completion of the install and press Continue.
5. Choose other options and press Start key. Confirm the completion of the install and press Continue.
6.Choose Print Control (C) and press Start key. Confirm the completion of the install and press Continue.
7.Choose Image Control (I0) and press Start key. Confirm the completion of the install and press Exit.
Solution ID
TAUS0808485EN*
Solution Usage
Description
FS-607, intermittent SC47-05.
Solution
CAUSE:Anomaly in previous mainbody firmware version.
SOLUTION:Upgrade mainbody firmware to version 41. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Solution ID
TAUS0808490EN*
Solution Usage
Description
FS-520/FS-521/FS-607, when printing single sided, stapling is occassionally canceled.
Solution
CAUSE: Anomaly in previous mainbody firmware version.
SOLUTION:Upgrade mainbody firmware to version 41. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Note : Please refer to attached documentation prior to firmware installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0808562EN*
Solution Usage
Description
FS-607, when exiting custom size paper, Tray Full message is indicated before reaching the upper limit.
Solution
CAUSE:Anomaly in previous version firmware.
SOLUTION:Upgrademainbody firmware to minimum version 41. The latest version firmware or system software is available via the Konica Minolta Download
Please refer to attached Release Notes prior to firmware installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS0808632EN*
Solution Usage
Description
SC22-22.
Solution
CAUSE: The Toner Supply Drive Board has failed.
SOLUTION: Check all ICPs on the Toner Supply Drive Board. Replace board (p/n 65AA -906 1E) as required.
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Solution ID
TAUS0808633EN*
Solution Usage
Description
SC61-01 error.
Solution
CAUSE: The Scanner Driver Board has failed.
SOLUTION: Replace the Scanner Driver Board (p/n 65AA -907 1E).
Solution ID
TAUS0900066EN*
Solution Usage
Description
Machine display willindicate "Please wait" then dashes in bottom left appear, blue stripes appear and boot sequence stops at power ON. The Konica Minolta
logo never appears.
Solution
CAUSE: Reset is needed.
SOLUTION: To reset:
1. Remove NVRAM from OACB and power ON the machine holding down the Utility button (Service mode access- French language).
Note : Touchscreen is inoperable due to settingsin NVRAM.
2. Power machineOFF and reinstall NVRAM.
3. Power machineON normally.
Note : Unplug any peripheral during this process.
Solution ID
TAUS0900133EN*
Solution Usage
Description
C-DC20 (CDC20) code at power up.
Solution
CAUSE: Corrupt firmware.
SOLUTION: Update firmware to the latest level. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Solution ID
TAUS0900156EN*
Solution Usage
Description
C-4501 yellowlaser correction failureoccurs after running the "Both Sides" paper tray adjustment.
Solution
CAUSE: The error occurs because the adjustment was not completed prior to running test copies.
SOLUTION: To correct the problem, perform the following procedure:
1. Select the Machine icon on the control panel.
2. Select the Both Sides icon on the lower part of the control panel.
3. Input the paper tray adjustment values.
4. Select Chart Adjust.
5. Select Adjustment Start.
6. Select Close after the adjustment completes.
7. Select the Copy icon and run test copies.
Solution ID
TAUS0900295EN*
Solution Usage
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Description
SC50-01 error.
Solution
CAUSE: Possible DCPS/1 or PRCB failure.
SOLUTION: Check DCPS/1, CN104 - pin 5 and CN106 - pin 5 to see if 12V DC is present. Check ICP22 on the PRCB for 12V DC. Replace theDCPS/1
(p/nA03U M401 00) orthe PRCB (p/n A03U R759 00) as necessary.
Solution ID
TAUS0900559EN*
Solution Usage
Description
Error code SC-4850 after power ON and warm up hasfinished.
Solution
CAUSE: If a modem is connected to the device and
no CSRC configuration has been done
-ORa RAM clear has been executed on the device.
SOLUTION: To correct:
Set the CSRC configuration and perform an initial connection of the device -ORdisconnect the modem from the device properly if no CSRC connection is needed.
SPECIAL NOTE : Solution contribution by KM Europe (BEU) - CSRC Team.
Solution ID
TAUS0900650EN*
Solution Usage
Description
ACS cannot be selected in copy mode.
Solution
CAUSE: The setting of Fee Collection Menu is set to [Impossible] with Reserve Job.
SOLUTION: Please change the following setting:
2. Press [Stop], [9] on operation panel.
3. Enter [02 Management Function] in Fee Collection Menu.
4. Select [Possible] with Reserved Job.
Solution ID
TAUS0901016EN*
Solution Usage
Description
"Section not found" message displayed when using Account Track
User Authentication is enabled, but"not connected" is selected under Authentication Method.
Solution
CAUSE: Duringsetup of User Authentication, the "Belong To" section located under User Register was left blank. This section allows the end user to log into
different Account Track users.
SOLUTION:
When setting up user authentication on the machine and linking Account Track to the User, the "Belong To" field needs to be filled out. To set up user
authentication and allow the user to log into different user accounts under Account Track, use this procedure:
3. Select User Auth/Acct. Track.
4. Select User Authentication Set.
5. Select User register.
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6. Select Add in User Register Section.

7. Input the user name, password, and Belong To section.
8. Select OK.
Note: When the user logs into the machine he will sign in under User Auth > User Name > Password. Under Section Auth, input Section Name >
Password, which was previously entered under Register User in User Authentication. At this point the user can access different account track users.
SPECIAL NOTE: Solution contribution by Rich Raynor, ASG/SSD
Solution ID
TAUS0901051EN*
Solution Usage
Description
Operation panel LCD touchscreen is jittering or blinking light/dark quickly.
Solution
CAUSE: DCPS2 has failed.
SOLUTION: Replace DCPS2 (p\n A03U M402 01).
Solution ID
TAUS0901064EN*
Solution Usage
Description
Machine continues to run after a jam occurs and will eventually cause a C-xxx code.
Solution
CAUSE: DIPsw 12-2 is set to "1" (OFF).
SOLUTION: Set DIPsw 12-2 to " 0" (ON). DPSW 12-2 controls all jam sensors for the main body and, by default, it is set to"0" (ON) state which enables the
jam sensors. This should only be set to"1" (OFF) for testing/troubleshooting purposes, and should be immediately set back to its default "0" (ON) state when
complete.
Solution ID
TAUS0901250EN*
Solution Usage
Description
Vertical lines are displayed spaced at .5 inches on the operation panel touchscreen.
Solution
PROBABLE CAUSES:
1. The OACB has failed.
Note : The operation panel has been replaced.
Replace the OACB (p/n A03U H010 5A).
2. DCPS/1 has failed.
Replace DCPS/1 (p/n A03U M401 00).
3.Power supplied to theMFP is inadequate. When the fusing unit heat lamps turn on, there ishigh current drawand the supplied power degrades to the point
that itmay cause erratic operation andcontrol panel issues.
Use a meter and verify that eachside of the outlet has 105V AC to 120V AC. If this is not the case, request the outlet be checked by an electrician.
Note : Power requirements:
208V ACto 240V AC,60Hz, 16A, (dedicated line)
SPECIAL NOTE : Solution contribution by Mark D'Attilio/Gary Scimeca/Ed Bellone, Production Print/SSD
Solution ID
TAUS0901352EN*
Solution Usage
Description
C-C104 (CC104) at power up.
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bizhub PRO C5500
Solution
CAUSE: ISW abnormality. Printer Control program is not detected.
SOLUTION: Flash the Printer Control program. Replace the PRCB if necessary (p/n A03U R759 11).
Solution ID
TAUS0901488EN*
Solution Usage
Description
LU-202, J15-01.
Solution
CAUSE: Failed LU Drive Board.
SOLUTION: Check the voltages going to the feed clutch, the pickup solenoid and the shutter solenoid. Check ICP5 on the LU Drive Board.Ifthe ICP is OPEN
replace the LCT board assembly(p/n A03W H010 13).
Solution ID
TAUS0901735EN*
Solution Usage
Description
FS-503, "Please close finisher door" message.
Solution
CAUSE:PossibleOPEN ICP3 on the finisher drive board (p/n 15AA -932 2F)and/orbound orfailed M1 motor (p/n 27LA 8003 2E).
SOLUTION: Check motor in the I/O state confirmation mode for binds. Check ICP fuse for 24V DCon both sides. If no 24V DCthen the ICP is OPEN.Replace
the drive board and/or the M1 motor as needed.
Solution ID
TAUS0902188EN*
Solution Usage
Description
The alarms for the waste toner box and waste toner box recovery are not sent to the CSRC host correctly.
Solution
SOLUTION: Special Image Control Firmware Version GCJ-50 is available to correct this issue. The file can be downloadedvia the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to
attached Release Notes prior to firmware installation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from
Solution ID
TAUS0902215EN*
Solution Usage
Description
LU-202, C-0401 at power up.
Solution
CAUSE: Failed LU Drive Board (LUDB).
SOLUTION:Replace LUDB (p/nA03W H010 13).
Solution ID
TAUS0902869EN*
Solution Usage
Description
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PK-511/PK-512/PK-513, Punch selection button is grayed out.

Solution
CAUSE: Improper DIPSW setting.
SOLUTION: SetDIPSW 19-5 = 0 (Faulty Part Isolation = Normal ).
Note : DIPSW 19-5 is incorrectlylabeled in the Service Manualas "Faulty part isolation: PF ".This should read "Faulty part isolation: PK ".
Solution ID
TAUS0903035EN*
Solution Usage
Description
C-0322 error code after warm up or after approximately three copies.
Solution
CAUSE:The ADU fan motor 2 (M67) has failed.
SOLUTION:Replace the ADU fan motor 2 (p/n 56AA 8055 1).
Solution ID
TAUS0903077EN*
Solution Usage
Description
Erratic and changing error codes.
Solution
CAUSE: Damaged drum carriage connector.
SOLUTION: Replace the drum carriage connector on the process carriage side (p/n A034 N111 02) and the connector on the machine frame side (p/n A03U
N110 01) as necessary.
Solution ID
TAUS0903120EN*
Solution Usage
Description
C-3911 and C-3912 codes soon after machine power up.
Solution
CAUSE: One of the upper fusing heater lamps, lamp/1 (L2), lamp/2 (L3)or lamp/3 (L4),has failed.
SOLUTION: Replace the failed fuser lamp (p/n A03U M31E 00).
before setting the Service mode software DIPSW3-1 to 0. Ifsoftware DIPSW 3-1 is set to 0 without correcting the cause of the error, a fire mayoccur. Please
refer to attached procedure. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Solution ID
TAUS1000043EN*
Solution Usage
Description
Applied Copy/Scan defaults do not retain when using User Authentication/Account Track.
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bizhub PRO C5500
For example, machine is set to default "Copy" screen selections of "200dpi" and "Color" selection is set to "Black", but when a registered user/account logs
into the machine, the "Copy" screen selections are now set to "600dpi" and "Full Color".
Solution
CAUSE: A "Reset" function setting is putting the machine back to factory defaults for the authenticated user.
SOLUTION: Change the function setting by selecting;
Utility/Counter
User Settings
System Settings
Reset Settings
Mode Reset
Reset Button Function optionshould be set to Initialize, not Full Auto.
Solution ID
TAUS1000210EN*
Solution Usage
Description
"Add toner" light flashing.
Solution
CAUSE: EitherToner Supply motor (M53) or DCPS/2 failed has failed.
SOLUTION:Check for 24V DCat CN709of the Toner Driving Board assembly (TSDB). When 24V DC is present replace M53 (p/n 27LA 8003 2E).
Check for 24V DC IN at CN704 of the TSDB (p/n 65AA -906 1E).Replace DCPS/2 (p/n A03U M402 01) when there is no 24V DCIN present at CN704.
Solution ID
TAUS1000268EN*
Solution Usage
Description
"Please enter quantity" message. Onlyone (1) copy can be input at the display panel. All other amountsentered generate the message, and the start button
goes from green to amber.
Solution
CAUSE: Copy quantity limitDIP switches are set Incorrectly.
SOLUTION: Check System settings the 25 mode.Verify thatDIP switches 9-4, 9-5, 9-6 and 9-7 and set to 0 for no limit.
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bizhub PRO C5500

Solution ID
TAUS0702322EN*
Solution Usage
Description
After installing the print driver (PCL or PostScript) on Microsoft Windows Vista, the User Authentication/Account Track selection is unavailable.
Solution
To enable User Authentication/Account Track in the print driver, perform the following:
1. Enter the Printer Properties of the driver.
2. Select the Configure tab.
3. Under Device Option, select the desired mode (User Authenticationor Account Track).
4. Enable the option in the drop down below Device Option.
5. Select Apply.
6. Verify that User Authentication/Account Track is available.
Solution ID
TAUS0702483EN*
Solution Usage
Description
Setting SNMP v1/v2c read/write community names through PageScope Net Care.
Solution
Changing the read and/or write SNMP "community names" can be implemented as a security measure through PageScope Net Care. Please see attached
document for instructions.
Solution ID
TAUS0702952EN*
Solution Usage
Description
Number of pages/sets remaining in a job is not displayed when printing.
Solution
CAUSE: This is specification for this machine. It will not display the pages/sets remaining in a print job on the mainbody display.
SOLUTION: This information can be viewed in EFI Command WorkStation (CWS)version 4.5 or higher. CWSwilldisplay the pages/sets remaining in a print
job.
Solution ID
TAUS0634060EN*
Solution Usage
Solution Usage
Description
List of equipment that is no longer being supported.
Solution
Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016.
Solution ID
TAUS0701422EN*
Description
Unable to configure options on the PostScript driver after downloading the shared driver from Fiery controllers (running Microsoft Windows). The Add
button and Update button are grayed out.
Solution
CAUSE: The driver installed locally on the Fiery controller is incorrectly configured.
SOLUTION: From a workstation in the local subnet access the Fiery controller using Microsoft Windows Remote Desktop:
User id:administrator
Password:Fiery.1
1.In the Printer and Faxes window (Start=> Settings=> Printers and Faxes) right-click on the Print object and select Properties.
2.Confirm that Two-Way Communication is checked and localhost is defined as the printer TCP/IP Address or DNS name.
3.Click Update or Defaults to populate the Installed Options field with the correct items.
4.Exit Remote Desktop.
5.Download the configured print driver from the Fiery controller to the workstation using the SMB method (above).
6.Confirm that the driver options are configured correctly by checking properties of the new driver.
Note : It may be necessary to delete the previous printer object and print driver (using server properties) reboot the workstation, then install the shared
driver from the Fiery controller.Please review the attached PDF containingscreen shots for further detail.
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Solution ID
TAUS0702888EN*
Solution Usage
Description
How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10.4.x.
Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Solution ID
TAUS0702146EN*
Solution Usage
Description
How to perform Print Screens (screen shots) from a Microsoft Windows OS and Macintosh OS.
Solution
Please see the attacheddocument for detailed information.
Solution ID
TAUS0702248EN*
Solution Usage
Description
When creating a Printer Driver Profile in iManager under iPrint task, Winsock error 11004 is encountered.The error message is: The DNS has been found in
the database, but its associated data is not correct.
Solution
CAUSE: The Novell TID is inaccurate. A DNS entry of the server needs to be on the workstation running iManager.Novell has been informed.
SOLUTION: The DNS entry should look something like this:
xxx.xxx.xxx.xxx Netware65.kmbs.local Netware65
Once placed in the etc/hosts file on the workstation, the error does not occur.A restart of the workstation is not necessary.
Solution ID
TAUS0702503EN*
Solution Usage
Description
The bizhub PRO C6500/C6500P/C5500 Service Manual (Theory of Operation).
Solution
The bizhub PRO C6500/C6500P/C5500 Service Manual - Theory of Operation (157MB).
Solution ID
TAUS0702890EN*
Solution Usage
Description
Printing to a Windows Samba shared printer from a Macintosh.
Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Solution ID
TAUS0800179EN*
Solution Usage
Description
What is the part number for the folder rollers? The rollers are pictured using dashed lines and no part number is given in new version of Parts Catalog.
Solution
The part was taken off the list of servicable partsbecause Japan was considering making it a replaceable unit. Japan has decided against this action and the
original part number of 15AG-5734 0 is the correct number to use for ordering these rollers.
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Solution ID
Perfect binder failure
TAUS0802529EN*
Solution Usage
Description
PB-501, problem with UP/DOWN Unit.
Solution
Changes have been made to prevent the bearing for the Rotation Shaft/1 in the UP/DOWN Unit from falling off. Please refer to the attached Parts
Modification Notice for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe
web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0901154EN*
Solution Usage
Description
ThePB-501 indicates it is full after 3 booklets have been made.
Solution
CAUSE: PS65 and LED61 in the PB-501 are failing.
SOLUTION: Replace PS65 (p/n 12AR 8551 2) and LED61 (p/n 13QJ 8551 0) as a set.
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bizhub PRO C5500 - ALL ACTIVE SOLUTIONS

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

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bizhub PRO C5500

Breakage, damage, malformed, removed part

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bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

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bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

CAUSE: Alimitationwith theIC-408 system code version 1.0system code.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO C5500

Controller - no or slow print, scan failure, garbled data, lockup

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bizhub PRO C5500

Dirty image - Spots, banding, streaks, smudged or background

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bizhub PRO C5500

Dirty image - Spots, banding, streaks, smudged or background

3. Change the Separation DC settings from -20 to -30.

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bizhub PRO C5500

Dirty image - Spots, banding, streaks, smudged or background

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bizhub PRO C5500

Dirty image - Spots, banding, streaks, smudged or background

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bizhub PRO C5500

Other image quality failure

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bizhub PRO C5500

Image blank or solid color

Time and Date setting

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bizhub PRO C5500

Image blank or solid color

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bizhub PRO C5500

Image blank or solid color

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bizhub PRO C5500

Image delay, advance, shift or skew

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bizhub PRO C5500

Image delay, advance, shift or skew

1. Enter Service mode.