Top 10 CallReset
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Table of Contents
Introduction: The State of the IT Helpdesk........................................................... 3
Challenge #1: Password-Related Helpdesk Costs are Out of Control................. 4
Challenge #2: Knowledge-Based Authentication Threatens Security.................. 5
Challenge #3: Service Expectations are Rising................................................... 5
The Solution: Self-Service Password Reset with Voice Biometrics...................... 7
The Benefits: Self-Service Password Reset with Voice Biometrics...................... 8
About VoiceTrust................................................................................................ 10
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Voice compared to
enrolled voiceprint
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IVRs
Cisco
Aspect / Voxeo
Avaya
Genesys
Nortel
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Contact Us
About VoiceTrust
We provide voice biometrics solutions that enable highly secure and convenient authentication
to prevent identity theft, protect access to business and consumer applications, and deliver a
more enjoyable authentication experience. Fortune Global 500 clients including banks, insurance
companies, call centers, and enterprises rely on our solutions to verify the identity of millions of users.
Founded in 2000, the privately-owned company is headquartered in Toronto, Canada with additional
offices in the USA, Germany, and UAE. For the latest insights on security and user authentication
follow @VoiceTrust on Twitter, or visit www.voicetrust.com.
VoiceTrust Offices
Corporate HQ - Toronto, ON
Canada - Montreal, QC
USA - Princeton, NJ
Germany - Munich
UAE - Dubai
www.voicetrust.com
www.voicetrust.com
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