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Feature guide

August 2009

Update Service
Hassle-free updates for your device using your PC
Prior to use, please see the important warranty information and terms for safe and efficient
use provided separately. Please see the full User guide for important information, terms and
conditions regarding your use of this device and the features profiled in this guide.
Attention: Some of the services and features described in this document are not supported
by all networks and/or service providers in all areas. Without limitation, this applies to the
GSM International Emergency Number 112. Please contact your network operator or
service provider to determine availability of any specific service or feature and whether
additional access or usage fees apply.
All illustrations are for illustration only and may not accurately depict the actual phone.

This is an Internet version of this publication. © Print only for private use.
Contents

Introduction..................................................................................4
Software variants................................................................................4
Changes to phone content and software.............................................4
System requirements..........................................................................4
Installing Update Service.............................................................5
Updating your phone or mobile computing device...................5
Updating your phone..........................................................................5
Updating mobile computing devices...................................................5
Firewall settings...........................................................................5
Personal firewall..................................................................................5
Central firewall.....................................................................................6
Troubleshooting...........................................................................6
Starting Update Service .....................................................................6
Uninstalling Update Service.................................................................7
Common questions.............................................................................7
Trademarks and acknowledgements.........................................8

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Introduction
Update Service is a way of updating your Sony Ericsson phone with the latest software
available.

Software variants
Sony Ericsson produces many variants of each product, for different countries and
languages. If you cannot update the software with Update Service, it could be because the
software has not been approved by your service provider, operator, or carrier.

Changes to phone content and software

Personal data
An update overwrites all the personal data, such as pictures and messages, and any
settings saved to the phone memory. Make sure that all personal data stored in the phone
memory is backed up before starting an update. Data stored on the memory card will not
be affected.
You are responsible for backing up any personal data or content in your phone prior to running
Update Service. Sony Ericsson is not responsible for any personal data or content lost or
damaged due to running of the Update Service or for content programming which prohibits
backup and/or reloading.

Backup guide
Depending on the phone model there are different options of backing up personal data.

Contacts Bookmark Pictures* Music* Text Applications*


s Videos* Ringtones* messages Games*
Images*
SIM card X X
Memory card X X X X X X
PC - PC Suite X X X X X

* Material protected by DRM cannot be backed up. Additional rights may have to be
retrieved from the content provider. Applications and games may need to be re-installed
after the update.
For more information, go to www.sonyericsson.com/updateservice.

System requirements
To use Update Service, your computer should have:
• Microsoft® Windows XP™ Home or Professional with SP2 or later / Microsoft® Windows
Vista™ (32-bit or 64-bit)
• Pentium 4, 2.0 GHz or higher / AMD Athlon
• 500 MB of hard drive space free
• 512 MB RAM
• 1 USB 2.0 port
• An Internet connection of at least 0.5 Mbps
• Correct firewall settings. For more information, see Firewall settings on page 5.

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Installing Update Service
Once you have checked that your system meets the requirements recommended, you can
then install the application.

To install Update Service


1 Go to www.sonyericsson.com/updateservice.
2 Select the download link and proceed to the download page.
3 Select Download now and save the file to your PC.
4 Double-click the file downloaded to install the application.

Updating your phone or mobile


computing device
Updating your phone
Before updating your phone, make sure that:
• The phone is fully charged.
• The USB cable is connected to the computer.
If you are using a CDS-60 deskstand with the DCU-60 or DCU-65 USB cable, make sure the
charger is not connected to the deskstand.

To update the phone


1 Start Update Service on your computer.
2 Follow the instructions that appear.

Updating mobile computing devices


Before updating your device, make sure that:
• The computer has Internet access (cable connection).
• The necessary drivers are installed.
• The computer has a mobile computing device slot.

To update a mobile computing device


1 Remove the SIM card from the mobile computing device.
2 Turn off the Wireless manager before inserting the device in the computer.
3 Start Update Service and follow the instructions that appear.

Firewall settings
Most computers have a firewall. Make sure that this is set correctly for Update Service to
be able to work.

Personal firewall
A personal firewall is often used if Update Service is installed on a single computer. The
firewall must allow Update Service to access the Internet.

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Central firewall
A central firewall is often used in larger networks. Contact your IT organisation to provide
you with one of these options:
• Free Internet access
• Access to updateservice.exe

Troubleshooting
Starting Update Service

I get the message “Unable to connect to the network, please check


your network connection and try again”
Make sure that:
• You are connected to the Internet.
• Your virus protection program and firewall allow Update Service.exe to access the Internet.
Update Service needs access to the Internet to work.
The server may be down or malfunctioning. Wait a few minutes and try again. If the problem
remains, contact your Sony Ericsson Contact Center.

Windows does not find the DCU-60 or DCU-65 USB cable


The USB cable does not have any active components. Windows will only find a phone that
is attached while a specific key is pressed. The necessary drivers will be installed
automatically.

Can I undo the update afterwards?


No. Sony Ericsson devices and Sony Ericsson device firmware cannot be downgraded.
Once you have updated your phone, you cannot restore it to the previous version.

I cannot restart my phone after the update


Remove and reinsert the battery and then restart your phone. If this does not help, charge
the phone. It may take up to 30 minutes before you can see that the battery is being
charged.

Will I lose content such as games and music included in the phone at
purchase when updating my phone with Update Service?
No. You will lose all personal data saved on your phone memory, such as pictures,
messages, and music. Your phone is reset to the state in which it was when you took it
out of the box, including preloaded content such as games and music. This content may
have been updated since you bought your phone.
While preloaded games and content will be restored, any alterations or saved files from prior use
will be lost.

Update Service does not detect my phone


Your phone may be connected to the computer through a faulty USB port. Try connecting
the phone to another USB port.
If your phone is turned on or starts up when it is being connected to the computer:
1 Disconnect and turn off your phone.
2 Remove and reinsert the phone battery.
3 Run Update Service again. Follow the instructions that appear.

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Update Service is interrupted before the process is finished
Very few things can go wrong while an update is in progress. However, if you accidentally
unplug the USB cable or the AC power fails, remove and reinsert your phone battery and
run Update Service again.

Uninstalling Update Service

Not all files are removed after uninstalling Update Service


You can get rid of files that remain by deleting the Update Service folder.

To delete Update Service files


1 Locate the Program files/Sony Ericsson/Update Service folder on your computer.
2 Mark the Update Service folder.
3 Right-click and select Delete.

Common questions

How long does it take to update a phone?


A normal update takes about 5–15 minutes, depending on the Internet connection and the
phone model. The size of the download package also differs depending on the phone
model.

Do I ever need to update the Update Service application manually?


No. Every time you start Update Service from your computer, the application accesses the
Internet, checks for updates and installs the updates available.

Is it possible to run Update Service offline?


No. Update Service is an online application and needs access to the Internet.

How do I know if a new software version is available?


Start Update Service, connect the phone and the application will tell you if there is a newer
version for the phone. This will take no more than one or two minutes.

Are there any benefits in reinstalling the same software on the phone?
Yes. This ensures that the software in the phone is optimal and it also repairs software that
has been damaged through misuse.

Is it possible to change the language in a phone when using Update


Service ?
No. It is only possible to update the phone with a newer version of the software.

Is the same Update Service application used for all supported


products?
Yes. You do not have to download a new application when you change phone model.

Can the charger be attached to the deskstand while using Update


Service?
No. Make sure the battery is fully charged before an update and disconnect the charger.

Why does the battery need to be fully charged before performing an


update?
The update requires power from the battery. If the battery level is insufficient, the update
may not be executed fully and this may damage your phone.

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Trademarks and acknowledgements
Use of internet services may result in charges under your wireless service plan. Consult your service provider.
Your mobile phone has the capability to download, store and forward additional content, e.g. ringtones. The use of
such content may be restricted or prohibited by rights of third parties, including but not limited to restriction under
applicable copyright laws. You, and not Sony Ericsson, are entirely responsible for additional content that you
download to or forward from your mobile phone. Prior to your use of any additional content, please verify that your
intended use is properly licenced or is otherwise authorised. Sony Ericsson does not guarantee the accuracy, integrity
or quality of any additional content or any other third party content. Under no circumstances will Sony Ericsson be
liable in any way for your improper use of additional content or other third party content.
DLNA and the DLNA logo are trademarks or registered trademarks of the Digital Living Network Alliance.
Mac, Apple and QuickTime are trademarks or registered trademarks of Apple Computer, Inc.
PLAYSTATION®3 is a registered trademark of Sony Computer Entertainment Inc.
Smart-Fit Rendering is a trademark or a registered trademark of ACCESS Co., Ltd.
Bluetooth is a trademark or a registered trademark of Bluetooth SIG Inc. and any use of such mark by
Sony Ericsson is under licence.
The Liquid Identity logo, SensMe, BestPic, PlayNow, PlayNow arena, MusicDJ, PhotoDJ, TrackID and VideoDJ are
trademarks or registered trademarks of Sony Ericsson Mobile Communications AB.
TrackID™ is powered by Gracenote Mobile MusicID™. Gracenote and Gracenote Mobile MusicID are trademarks or
registered trademarks of Gracenote, Inc.
WALKMAN and the WALKMAN logo are trademarks or registered trademarks of Sony Corporation.
Cyber-shot and Smile Shutter are trademarks or registered trademarks of Sony Corporation.
Wi-Fi and the Wi-Fi logo are trademarks or registered trademarks of the Wi-Fi Alliance.
Lotus Notes is a trademark or a registered trademark of International Business Machines Corporation.
Sony, Memory Stick Micro™ and M2™ are trademarks or registered trademarks of Sony Corporation.
Media Go is a trademark or registered trademark of Sony Media Software and Services.
Google™ and Google Maps™ are trademarks or registered trademarks of Google, Inc.
Wayfinder and Wayfinder Navigator are trademarks or registered trademarks of Wayfinder Systems AB.
SyncML is a trademark or registered trademark of Open Mobile Alliance LTD.
PictBridge is a trademark or registered trademark of Canon Kabushiki Kaisha Corporation.
Ericsson is a trademark or registered trademark of Telefonaktiebolaget LM Ericsson.
Adobe Photoshop Album Starter Edition is a trademark or registered trademark of Adobe Systems Incorporated in
the United States and/or other countries.
Microsoft, ActiveSync, Windows, Windows Media, Outlook, and Vista are registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
T9™ Text Input is a trademark or a registered trademark of Tegic Communications. T9™ Text Input is licenced under
one or more of the following: U.S. Pat. Nos. 5,818,437, 5,953,541, 5,187,480, 5,945,928, and 6,011,554; Canadian
Pat. No. 1,331,057, United Kingdom Pat. No. 2238414B; Hong Kong Standard Pat. No. HK0940329; Republic of
Singapore Pat. No. 51383; Euro.Pat. No. 0 842 463(96927260.8) DE/DK, FI, FR, IT, NL, PT, ES, SE, GB; and additional
patents are pending worldwide.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology
outside of this product is prohibited without a licence from Microsoft.
Firefox is a trademark or registered trademark of Mozilla Foundation.
Safari is a trademark or registered trademark of Apple Inc.
Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual
property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the
WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to
use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download
licences for protected content, you agree that Microsoft may include a revocation list with the licences. Content owners
may require you to upgrade WMDRM to access their content. If you decline an upgrade, you will not be able to access
content that requires the upgrade.
This product is licenced under the MPEG-4 visual and AVC patent portfolio licences for the personal and non-
commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard ("MPEG-4 video")
or the AVC standard ("AVC video") and/or (ii) decoding MPEG- 4 or AVC video that was encoded by a consumer
engaged in a personal and non-commercial activity and/or was obtained from a video provider licenced by MPEG LA
to provide MPEG-4 and/or AVC video. No licence is granted or shall be implied for any other use. Additional information
including that relating to promotional, internal and commercial uses and licensing may be obtained from MPEG LA,
L.L.C. See http://www.mpegla.com. MPEG Layer-3 audio decoding technology licenced from Fraunhofer IIS and
Thomson.
Java, JavaScript and Java-based trademarks and logos are trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
End-user licence agreement for Sun Java Platform, Micro Edition.
1. Restrictions: Software is confidential copyrighted information of Sun and title to all copies is retained by Sun and/
or its licensors. Customer shall not modify, decompile, disassemble, decrypt, extract, or otherwise reverse engineer
Software. Software may not be leased, assigned, or sublicenced, in whole or in part.
Restricted Rights: Use, duplication or disclosure by the United States government is subject to the restrictions as set
forth in the Rights in Technical Data and Computer Software Clauses in DFARS 252.227-7013(c) (1) (ii) and FAR
52.227-19(c) (2) as applicable.
Other product and company names mentioned herein may be the trademarks of their respective owners.
Any rights not expressly granted herein are reserved.
All illustrations are for illustration only and may not accurately depict the actual phone.

This is an Internet version of this publication. © Print only for private use.
August 2009
Publication number: 1232-3691.1
This Feature guide is published by:
Sony Ericsson Mobile Communications AB, SE-22188 Lund, Sweden
©Sony Ericsson Mobile Communications AB, 2009
All rights reserved. In conjunction with your personal use of the device, you
are hereby granted a licence to download and/or print a copy of this
document. Any rights not expressly granted herein are reserved.

This document is published by Sony Ericsson Mobile Communications AB or


its local affiliated company, without any warranty*. Improvements and
changes to this text necessitated by typographical errors, inaccuracies of
current information, or improvements to programs and/or equipment, may be
made by Sony Ericsson Mobile Communications AB at any time and without
notice. Such changes will, however, be incorporated into new editions of this
document. Printed versions are to be regarded as temporary reference copies
only. Please see the full User guide for important information, terms and
conditions regarding your use of this device and the features profiled in this
guide.
*All implied warranties, including without limitation the implied warranties of
merchantability or fitness for a particular purpose, are excluded. In no event
shall Sony Ericsson or its licensors be liable for incidental or consequential
damages of any nature, including but not limited to lost profits or commercial
loss, arising out of the use of the information in this document.