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14 th Annual CUNY IT Conference

Higher Educations
Top 10 IT Issues:
Using IT as a
Strategic
Differentiator

Susan Grajek, EDUCAUSE

TOP TEN IT ISSUES OF 2016

Information Security
2. Optimizing Educational Technology
3. Student Success Technologies
4. IT Workforce Hiring and Retention
5. Institutional Data Management
6. IT Funding Models
7. BI and Analytics
8. Enterprise Application Integrations
9. IT Organizational Development
10. E-Learning and Online Education
1.

TOP
TOP TEN
TEN IT
IT ISSUES
ISSUES OF
OF 2016
2016

Three
ThreeThemes
Themes
1.

Information Security

2.

Optimizing Educational Technology

3.

Student Success Technologies

4.

IT Workforce Hiring and Retention

5.

Institutional Data Management

6.

IT Funding Models

7.

BI and Analytics

8.

Enterprise Application Integrations

9.

IT Organizational Development

10.E-Learning

and Online Education

TOP TEN IT ISSUES OF 2016

DIVEST

TOP TEN IT ISSUES OF 2016

REINVEST

TOP TEN IT ISSUES OF 2016

REINVEST

The Purpose Alignment Model

DIFFERENTIATE

Source: Niel Nickolaisen, Aligning to Purpose. EDUCAUSE Review, May/June 2015.

TOP TEN IT ISSUES OF 2016

Relevant Major Trends for 2016: E-learning and Analytics


Data-driven decision-making
Enterprise data management
Data integra4on
Ac4ve-learning classroom design
Flipped classroom
Evalua4on of technology-based
instruc4onal innova4ons
Personalized learned

Internet of Things

TOP TEN IT ISSUES OF 2016

Relevant Major Trends for 2016: Running IT


Moving to the cloud
Increasing complexity
Historical services

Agile approaches to change


Bimodal IT
DevOps movement
Open standards
Teleworking for sta

Business process redesign


Shared services
Changing enterprise system
architectures
Service management

Strategic Technology Adoption across IT Domain Areas


Growing

Research and
scholarship, DRs

Adop4on level by
2018/20

Mobile

Emergent

Soonest to mature
Infrastructure and opera4ons
Cloud sourcing

Security and privacy

Teaching and learning

Research and scholarship, all


Social/personal

Experimental
Slow

Pace of adop4on

Analy4cs

Most rapid growth

Devices

Rapid

TOP TEN IT ISSUES OF 2016

10

E-Learning and Online Education: scalable &


well-resourced e-learning services, facilities, & staff

TOP TEN IT ISSUES OF 2016

10

E-Learning and Online Education: scalable &


well-resourced e-learning services, facilities, & staff
With student debt at an all-time-high, families are
starting to question the value of a traditional college
education. They will look to online education to provide
some relief.
CIO

TOP TEN IT ISSUES OF 2016

10

E-Learning and Online Education: scalable &


well-resourced e-learning services, facilities, & staff
WHAT WE KNOW

Benefits of e-learning

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Importance of e-learning in higher education

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Prevalence

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Why institutions are not investing in e-learning

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Concerns about e-learning

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

What students want more of

50%

50%

55%

60%

65%

40%
27%

Electronic
student
porWolios

E-books or e- Collabora4on Games and


textbooks
tools for
gamica4on
learning

LMS

Free webbased content

Lecture
capture

students
faculty
ins4tu4ons

Sources: 2015 ECAR student and faculty studies, 2014 Core Data Survey

and what faculty want more help with

45%

52%

53%
50%

55%
50%

55%

60%

65%
55%

40%

27%

Electronic
student
porWolios

E-books or e- Collabora4on Games and


textbooks
tools for
gamica4on
learning

LMS

Free webbased content

Lecture
capture

students
faculty
ins4tu4ons

Sources: 2015 ECAR student and faculty studies, 2014 Core Data Survey

and what institutions are offering


99%
75%

45%
27%
21%

Electronic
student
porWolios

52%

53%
50%

55%
50%

55%

60%

65%
55%

40%
29%

28%
1%

E-books or e- Collabora4on Games and


textbooks
tools for
gamica4on
learning

LMS

1%

Free webbased content

Lecture
capture

students
faculty
ins4tu4ons

Sources: 2015 ECAR student and faculty studies, 2014 Core Data Survey

E-learning maturity

E"learning*Maturity*
Analy,cs"
5"
4"

Opera,onal"
eec,veness"

3"
2"
1"

Engagement"

Op6mized*
*
Managed*
*
Dened*
*
Repeatable*
*
Absent/ad*hoc*
*

Priority"

Governance,"
security,"and"
accessibility"

Overall"
maturity:"
3.55"
Source: 2014 EDUCAUSE Core Data Survey

TOP TEN IT ISSUES OF 2016

10

E-Learning and Online Education: scalable &


well-resourced e-learning services, facilities, & staff
BOTTOM LINE:
E-learning should be driven by a strategy that aligns with
your mission, culture, and aspirations.

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:


Collaborating with faculty and academic leadership

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:


Collaborating with faculty and academic leadership
As the availability of technology grows on our
campuses, virtualizing and extending the campus
environment and the faculty-student interaction becomes
central.
Dean of Online Learning and Academic Initiatives

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:


Collaborating with faculty and academic leadership
WHAT WE KNOW

What Motivates Faculty to Integrate Technology into Teaching or Curriculum

Source: 2015 ECAR study of faculty and information technology

What motivates faculty to integrate technology into teaching or curriculum

The evalua)on of technology-based instruc)onal innova)ons is


a major part of IT strategy at 44% of ins4tu4ons
a minor inuence on IT strategy at 34% of ins4tu4ons
not considered at all at 19% of ins4tu4ons

Source: 2015 ECAR study of faculty and information technology

Students perceptions of faculty use of technology in teaching

Source: 2015 ECAR study of students and information technology

Technologies faculty say could make them more effective teachers

Source: 2015 ECAR study of faculty and information technology

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:


Collaborating with faculty and academic leadership
BOTTOM LINE:
Academic leadership and instructors should determine
the pedagogical and mission-driven priorities. IT leaders
need to help raise awareness of the possibilities and
execute with excellence. All should be mindful of
students preferences and needs.

TOP TEN IT ISSUES OF 2016

BI and Analytics: relevant to institutional


priorities and decision making

TOP TEN IT ISSUES OF 2016

BI and Analytics: relevant to institutional


priorities and decision making
In order for institutions to continue to expand their
analytics capabilities a focused and dedicated effort is
needed. No matter the approach, institutions are
recognizing that analytics can no longer be an add-on to
someones existing responsibilities.
VP for Information Technology and College Services

TOP TEN IT ISSUES OF 2016

BI and Analytics: relevant to institutional


priorities and decision making
WHAT WE KNOW

Analytics in Higher Education!

ready

set

Go!

Focus on addressing major issues

Two of the top 3 factors


for inves4ng in
learning analy)cs and
ins)tu)onal analy)cs
overlap

Improve
reten4on
Improve
student
course-level
performance

Demonstrate
the value of
higher
educa4on

Op4mize
resources

Source: 2015 ECAR study of faculty and information technology

Analytics in Higher Education!

ready

set

Analytics as a priority
Investments in analy4cs

Source: EDUCAUSE 2015 Analy8cs study

Current Uses of Data

Analytics maturity in higher education

Data/
reporting/tools

3.2

2012
2.7

Process

3.5

3.2

COMPOSITE

Expertise

Culture

3.0

3.5
Governance/
infrastructure

Data/
reporting/tools

3.2

3.6

2014

3.6

2014

5
4
3
2
1

Investment

infrastructure

Source: EDUCAUSE 2012 Analy8cs study

5
4
3
2
1

Investment/
resources

2.9

Policies

3.5

3.4

IR involvement

Decision-making
culture

COMPOSITE

3.7

3.4

Data ecacy

3.4

Technical
infrastructure

3.4

Source: EDUCAUSE 2014 Core Data Survey

Overall analytics maturity

Maturity Status

Excellent

0.2%

Strong

13.0%

Developing

64.0%

Emerging

21.4%

Weak

1.4%
0%

20%

40%

60%

Percentage of Ins8tu8ons

80%

100%

Staffing needs
- Analysis and
modeling skills
- Data management
skills
- User support
ac4vi4es

More people!
- 80% of ins4tu4ons
have 2-8 FTEs
devoted to analy4cs
(median = 4 FTEs);
~25-50% are in
Central IT.
Source: EDUCAUSE 2015 Analy8cs study

Biggest concerns about analytics

Aordability

48%

Keeping pace
Misuse of data
Regula4ons requiring ques4onable metrics
Regula4ons requiring more repor4ng
Major concern
Moderate concern

Inaccurate data

35%

40%
30%

39%
43%

36%
32%
23%

35%
36%
43%

Biggest concerns about analytics


Strategy for changing vendors
Proprietary vendor algorithms

32%

30%

22%

31%

Inability of higher educa4on to use data to make decisions

16%

Insucient ROI

16%

31%

Black-box algorithms

16%

31%

Students' privacy rights

13%

Vendors pro4ng from higher educa4on data

Major concern
Moderate concern

35%

30%

18%

25%

Vendor access to data

12%

25%

Faculty privacy rights

12%

25%

Sta privacy rights

9%

21%

Biggest concerns about analytics

Another means of running higher educa4on like a business 4% 17%


Inability to measure higher educa4on 3% 17%
Major concern
Moderate concern

Adoption of analytics technologies


BI/repor4ng dashboards
Administra4ve/business performance
analy4cs
Learning analy4cs: Degree advising
Learning analy4cs: Course level
Informa4on security analy4cs
Adap4ve learning
Mobile apps for BI/repor4ng dashboards
Predic4ve analy4cs for
administra4ve/business performance
Predic4ve analy4cs for other uses
Uses of big data in analy4cs

Adoption of analytics technologies


BI/repor4ng dashboards
Administra4ve/business performance
analy4cs
Learning analy4cs: Degree advising
Learning analy4cs: Course level
Informa4on security analy4cs
Adap4ve learning
Mobile apps for BI/repor4ng dashboards
Predic4ve analy4cs for
administra4ve/business performance
Predic4ve analy4cs for other uses
Uses of big data in analy4cs

Adoption of analytics technologies


BI/repor4ng dashboards
Administra4ve/business performance
analy4cs
Learning analy4cs: Degree advising
Learning analy4cs: Course level
Informa4on security analy4cs
Adap4ve learning
Mobile apps for BI/repor4ng dashboards
Predic4ve analy4cs for
administra4ve/business performance
Predic4ve analy4cs for other uses
Uses of big data in analy4cs

TOP TEN IT ISSUES OF 2016

BI and Analytics: relevant to institutional


priorities and decision making
BOTTOM LINE:
Begin with the end in mind: What decisions do you need
to make that would benefit from data? Are your data
ready to support the decisions you need to make?

TOP TEN IT ISSUES OF 2016

Student Success Technologies: Improving


student outcomes that leverages technology

TOP TEN IT ISSUES OF 2016

Student Success Technologies: Improving


student outcomes that leverages technology
Institutions must be able to generate the appropriate
alerts for their students, and if institutions cant
participate in tweaking algorithms that might be
proprietary to a vendor, thats a red flag for me.
AVP, Digital Education and Engagement

TOP TEN IT ISSUES OF 2016

Student Success Technologies: Improving


student outcomes that leverages technology
WHAT WE KNOW

Elements of student success technology services

Source: Brooks, C. IPAS Implementation Handbook, ECAR, 2014

Both faculty and students are interested

Source: 2015 ECAR study of faculty and information technology

Success depends on coordination and collaboration

Source: Brooks, C. IPAS Implementation Handbook, ECAR, 2014

What are the biggest barriers to integrating data and systems?

Source: Brooks, C. IPAS Implementation Handbook, ECAR, 2014

Student successStudent'Success'Technologies'Maturity'
technologies maturity
Informa.on"systems"
5"
4"

Process"and"policy"

3"
2"
1"

Op6mized*
*
Managed*
*
Dened*
*
Repeatable*
*
Absent/ad*hoc*
*

Leadership"and"
governance"

Student"success"analy.cs"

Collabora.on"and"
involvement"

Advising"and"student"
support"

Overall"
Maturity:"
3.60"

Source:*2014*EDUCAUSE*Core*Data*Survey,*551*ins6tu6ons*
Source: 2014 EDUCAUSE Core Data Survey

TOP TEN IT ISSUES OF 2016

Student Success Technologies: Improving


student outcomes that leverages technology
BOTTOM LINE:
Both students and faculty are interested in these
technologies. If you arent already planning or
implementing, its time to start.

TOP
TOP TEN
TEN IT
IT ISSUES
ISSUES OF
OF 2016
2016

Three
Themes
Questions?
1.

Information Security

2.

Optimizing Educational Technology

3.

Student Success Technologies

4.

IT Workforce Hiring and Retention

5.

Institutional Data Management

6.

IT Funding Models

7.

BI and Analytics

8.

Enterprise Application Integrations

9.

IT Organizational Development

10.E-Learning

and Online Education

Susan Grajek
sgrajek@educause.edu