Strategic Overview
Glen Post
Chief Executive Officer & President
Agenda
Strategic Overview
Product Development & Technology
Global Markets
Global Operations & Shared Services
Finance
Q&A
52%
>60%
98%
>550K
6.1M
Broadband customers
58
20141
6,500
45,000
Assets
$8.3 billion
$50.1 billion
Reported Revenue
$2.6 billion
$18.0 billion
$1.3 billion
$7.1 billion
$582 million
$2.7 billion
Employees
Strategic Vision
14-19
CAGR
Total Market
2014: ~$180B 2019: ~$275B
CAGR = 9%
$147
11%
IT Outsourcing
Hosting, Cloud,
Security & Consulting
$86
$95
$65
$34
$29
2014
10
2015
2016
2017
2018
2019
8%
Strategic Network
Services
3%
Consumer
Broadband & Video
Strategic Priorities
Strategic Priorities
Business Solutions
13
14
Operating Efficiency
15
16
17
Areas of Responsibility
Managed Network Services
Cloud & Hosting Services (XaaS)
Define, Design & Deliver
o New Products & Services
o Network & Cloud
Technologies
o Security Framework
Achieve Profitable Growth
19
Technology
Transformation
Service
Transformation
Product
Development
& Technology
Product &
Platform
Rationalization
20
Data
Monetization
Data Analytics
Over-the-Top
Services
(video etc)
21
Fiber
Deployment
Copper
Innovations
Cost Savings
Speeds Up
Service Delivery
On Demand
Virtualized
Services
Internet of Things
Hybrid Cloud
Increase
Connectivity
Accelerated
Cloud Adoption
Higher Bandwidth
Focus Areas
Everything is
Connected
Data Explosion
Device & Sensor
Saturation
22
Extending On Premise
Ecosystem
IT Services Managed Application Solutions
Platform Control Portal
Platform Managed Services
Network
23
Colocation
Hosting
Cloud
24
25
Smart Fleet
Idling Vehicle
Management
Building Automation
GPS Analytics
Smart Workspace
Maintenance
Management
Conducting Trials
Trials in Progress
Complements Our
Analytics & Cloud offering
Smart Car
Safety / Regulation
Over-the-Top
Content to Vehicle
Aligned to Insurance
Opportunities.
Integration with
Smart Home Use Cases
IoT creates Data & Storage opportunities as well as complements our Infrastructure &
Cloud Offerings while enhancing our Managed Services.
26
Collaborate
Innovate
Incubate
Deliver
27
28
Global Markets
Global Markets
Business
33,000 Business and
Government customers
Over 6.1M high-speed
Internet subscribers
across our Business and
Consumer Segments
Nearly 250,000 PrismTM
TV customers
31
Small to Large
Businesses both
domestic and
abroad
Local & Federal
Government
Wholesale
Consumer
Single family
homes and multidwelling units
targeting video,
high-speed
Internet, security
products and
voice
IT Used to
Microsoft
Intel
IBM
Dell
Oracle
SAP
DEC
1958 -
MICROCHIP
INVENTED
1960
Disrupt Industries
1975
2000
2016
Amazon
Uber
Airbnb
Netflix
2025
Enterprise IT Transformation
Enterprise IT Ecosystem
Transformation
33
Upfront Software
Purchase
Per Seat/Use
Purchase
IT Infrastructure
Purchase/Plan
IaaS capability
included
Maintenance
Plan
Maintenance
Included
Connectivity
Plan
Simplified IP
Connectivity
34
IT CHALLENGES
100% Uptime
Cost containment
eCommerce
Compliance
Increased productivity
Complexity
Profitability
Pure Players
35
CenturyLink
System Integrators
Business Marketing
Shirish Lal
Chief Marketing Officer
CenturyLink is Well-Positioned
Enterprise
(5K+ Employees)
Mid-Market
(500 5K)
SMB
(<500)
Point Platform
Mid-Tier Sis,VARs
VARs
SaaS Providers
VARs
Managed Solutions
Outsourced IT
Differentiated
Very Differentiated
Ease of Use
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Differentiated
Very Differentiated
Global Networking
MANAGED
VOICE
MANAGED
SECURITY
IP COMMUNICATIONS
COLO
UNIQUE BREADTH OF
NFRASTRUCTURE
NETWORK
SERVICES
SCALE
MANAGED
SERVICES
MANAGED
DATA
PRE-PACKAGED
SOLUTIONS
eCom
ERP
BCDR
Managed
Hosting
Bare
Metal
Public
Cloud
Customization
Customer
Infrastructure
40
Customer
CenturyLink
Mid-Market
(500 5K employees)
Global
(5K+ employees)
Low
High
Med/High
Competitive Intensity
High in Telecom
Low/Med in IT
Medium
Very High
CenturyLink Solutions
GPON/MTU
Managed Office
MPLS
Hybrid IT
Managed Services
MPLS
Hybrid IT
Managed Services
How CenturyLink
Will Win
41
Business Solutions
Kenny Wyatt
Senior Vice President, Business Solutions
TO
Customer
Segments
Multiple
Approaches
Channel
Alignment
Aligned
By Product
Sales
Posture
Arming
Sales Pros
Retention Centric
Limited Hunting
Ad-Hoc Tools /
Training
Prospecting
CXO level selling challenger
Selling through alliances
Tools to enable single call close
University-style certifications
Strong coaching culture
Provider B
Colo /
Infrastructure
Provider C
Colo /
Infrastructure
Network
Provider D
Network
Customer
Assembles/
Manages
Environment
Cloud/
Managed
Managed Office
Cloud/
Managed
IT
Services
Application Development /
Deployment
Provider A
Big Data
IT
Services
Hybrid IT
Security / Business Continuity
& Disaster Recovery
Selective Outsourcing
Optimized by Segment
Provider accountability for End-to-End Service
Level Agreement
Agile / Tech refresh at scale
45
Business Problem
G500 Beverage
Company
Aerospace
Manufacturer
Network
Financial
Services
IT
Services
<50 Person
Law Firm
IT Services
Global
Colocation
Cloud
Network
Managed
Infrastructure
Security /
Disaster
Recovery
Managed
Compute
/ Storage
Now
Bidding
Big Data
DB and
Middleware
Apps
46
Consumer Marketing
Shirish Lal
Chief Marketing Officer
Consumer Strategy
High Value
Focus
Set up Future
Growth
Marcom
Optimization
Customer
Focus
48
ARPU
Sales
1.5x
DSL
1.5x
FTTN
FTTP
160
140
120
100
80
60
40
20
0
Consumer
Average
PRISM Consumer
Optimization of Approach
Direct Response
Mass Media
Clear message delivered in a warm/friendly tone
Digital Advertising
Shifting focus and spend to online opportunities
50
Aligning Offerings
SubSegment
Millennial/
MDU
51
Product Offering
CenturyLink On
and OTT
Customer Experience
Key Differentiation
Home
Office
Managed Home
Office
High
Income
Family
GPON/Prism/
Smart Home
Bundle
Bundles configured to
deliver the products
they want and the
service they expect
Low
Tenure
Pure Broadband
Areas of Responsibility
End-to-end post-sales operational support
End-to-end planning,
engineering, construction and
management of global network
and hosting data centers
53
CenturyLink Offers
A comprehensive data networking portfolio
including MPLS, Ethernet, Wavelength and
VoIP services that delivers
Best-in-class connectivity across our owned
and operated Tier 1 global network that is
Seamlessly integrated with our industryleading cloud and hosting infrastructure
Backed by our award-winning commitment to
working with our customers.
54
55
DATA CENTERS
56
Network Enablement
1st Quarter 2013
57
<5K
390K
<50K
360K
33%
56%
15%
27%
1.2M
2.4M
16K
22K
Managed Hosting
#5 North American managed hosting provider2
End to end management of IT security, infrastructure, applications
More than 30,000 servers under management
26 PB (petabytes) of storage
Highly efficient on-shore and off-shore model
Cloud
Recognized leader in key industry reports
Public | Private | Hybrid
58
1
2
12 global deployments
Operational Excellence
Increase capacity at reduced cost per bit
59
Network Quality/Reliability
99.999% Availability
Recipient of the 2015 FTTXcellence Award
Recipient of five Wholesale Provider Excellence Awards
from Atlantic-ACM
TL 9000 certification
#1 provider of Managed Trusted Internet Protocol Service
(MTIPS)
60
61
62
Finance
Stewart Ewing
Executive Vice President & Chief Financial Officer
64
Revenue Trend
Revenue declined 0.4% for full-year 2014 versus 5.6% for
pro-forma full-year 2010
Strategic growth initiatives and reducing the rate of legacy
revenue decline have driven improved trend
Analyst
Average
2014-2015
0.0%
(0.4%)
-1.0%
(0.9%)
-2.0%
(1.7%)
-3.0%
-4.0%
(3.8%)
-5.0%
65
-6.0%
(5.6%)
(1.5%)
$1.5
$3.0
$1.3
$1.2
Capital expenditures
Dividends
Cash Interest
Other
Capital expenditures
66
2014 figures
Dividends
Cash Interest
Other
Share repurchase
Cash taxes
Reduce debt
Capital Expenditures1
18%
$3.0 B
54%
24%
67
Maintenance
Capacity Investment
All other
2014 figures
Bottoms-up capital
allocation process
Sufficient capital budget to
meet growing demands
Expect similar capital
expenditure level in 2015
5%
$2,500
80%
$2,000
60%
$1,500
40%
$1,000
20%
$500
$-
2015
Analyst Estimates 1
($ millions)
Free Cash Flow 2
2017
2015
2018
2016
0%
2017
2018
$2,559
$1,365
$1,727
$1,738
1,207
1,190
1,182
1,181
47%
87%
68%
68%
53%
71%
68%
68%
Analyst estimates derived from financial models received from 12 sell-side analysts as of June 1, 2015
cash flow is defined as operating cash flow less cash paid for taxes, interest, and capital expenditures, along with other income (CTL-defined)
3 Cash dividends calculated as weighted average shares outstanding from analyst models multiplied by $2.16 per share current annual dividend rate
4 Dividend payout ratio calculated as projected cash dividends (assuming current rates) divided by projected free cash flow including deferral of $300 million from
2015 to 2016.
5 Dividend payout ratio calculated as projected cash dividends (assuming current rates) divided by projected free cash flow excluding deferral of $300 million from
2015 to 2016.
1
2 Free
68
2016
$3,000
Liability Management
Debt Maturities
Qwest Corp
1,600
All Other
1,400
$ millions
1,200
3.50x
3.00x
1,000
Leverage1
2.91x
2.90x
2014
1Q15
2.50x
800
600
2.00x
400
1.50x
200
-
2015
2016
2017
2018
2019
2020
1.00x
69
Leverage ratio calculated as net debt divided by trailing twelve months operating cash flow.
Summary of CAF II
Eligible to receive up to $514 million of annual pre-tax
funding
Build-out requirements include:
Target build-out speed of 10 Mbps downstream / 1 Mbps upstream
No less than 7 years of funding
Designed to reach approximately 1.2 million living units
Financial Review1
Investing to drive long-term growth and
shareholder value
Maintaining strong balance sheet
Continuing to support dividend payouts and
current share repurchase program
71
For additional information, see our periodic reports filed with the U.S. Securities and Exchange Commission
Q&A
Closing Remarks
Glen Post
Chief Executive Officer & President