AR84

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Assistance Request 1-5603511

Customer Ticket n/a
Short
time
Etisalat UAE//Live NPO not reachable, and back with new Up
Description
Current
went
12-03-2015-->Reason has been given to customer why server
Summary
confirmation.
off. Now customer is checking with HP. Got closure
State
Closed : Solution/Service Provided
Outage
No
Severity
Priority
Service Request Remote Technical Support

Request Type
Support
Sub-Type
Diagnose
Category
Software
Internal
No
Assignment Events
Product
Product
9959 NPO
Model
9959 NPO - WCDMA
Version
6.2 LR14.2.W
No Change Request is linked to this AR

Product Location
Site
Abu Dhabi AE - Alcatel-Lucent MENA JLT-
Instance
9959NPO WCDMA-AUH : In Service
Site Company
Emirates Telecommunications Corporation
City
Abu Dhabi
Country
United Arab Emirates
Contact
Name
Karim IBRAHIM ABD EL NABY
Company
Alcatel-Lucent : Open on behalf of Customer
Phone
971 56 354 4568
Karim.Ibrahim@alcatel-lucent.com
Request Method
Email
Email-CR
Dates
Occurred
(GMT+4)
25-Feb-2015 14:57
Time now
29-Aug-2015 12:15
Reported
25-Feb-2015 14:57
AR Created
25-Feb-2015 15:01
Service Start
25-Feb-2015 14:57
Next Customer Contact
20-Mar-2015 13:30
Responded
25-Feb-2015 15:00
SA - Calculated
Respond Target
25-Feb-2015 15:57
Restored
25-Feb-2015 14:00
SA - Calculated
Restore Target
14-Mar-2015 11:46
Resolved
02-Mar-2015 12:30
SA - Calculated
Resolve Target
11-Apr-2015 11:46
Targets for Restore & Resolve were extended by 14 days

to account for Pending time
Closed
13-Mar-2015 10:24
Last Modified
11-Jul-2015 16:00
Modified By
archive
Entitlement
Agreement
242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script
This request is entitled to service.
People
Owner
TSCd-WLS-WCDMA-IN : prshakar
Assignee
CloQ-WLS-WCDMA-vGlobal : unassigned
Referred 1
NorP-WLS-WCDMA-vGlobal : prshakar
Resolve Group
NorP-WLS-WCDMA-vGlobal
Submitter
sgaunt
Description
From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
Sent: 2015-02-25 11:57:16
To: ALU Support <support@alcatel-lucent.com>
Subject: Etisalat UAE//Live NPO not reachable, and back with new Up time
Hello,
Short Description
Live NPO not reachable, and back with new
Up time.
Current Summary
Suddenly we found the Live NPO not reachable
and started from new Uptime , all process was down, Now the issue recovered
but we need to understand what happened, is auto reboot, TX issue, another
user took action? Or what?
Contact Surname
Contact Given Name
Contact Phone
Contact Company
Company
Contract Number
Karim
: Ibrahim
:+971 56 354 4568
: Alcatel-Lucent
Emirates Telecommunications Corporation
: OXIA 627085
Region
: EMEA
Country
: United Arab Emirates
City
: Abu Dhabi
Site
: ETISALAT ABU DHABI
Product Instance
Severity
Priority
Product Version
: WCDMA 9959 NPO
: 2
: 3
: LR14.2W
Outage
: No
Internal/External:
:Internal
-Best Regards,
Karim Ibrahim
LTE/WCDMA Integration Professional
META WLS Access Network (GNE EMEA)

M(UAE): +
<https://mail.eu.alcatel-lucent.com/owa/redir.aspx?
C=30449991f54743fd85063b63258fd6f2&URL=https%3a%2f%2fmail.eu.alcatellucent.com%2fowa%2fUrlBlockedError.aspx>
971-56-354-4568
M(Egy): +
<https://mail.eu.alcatel-lucent.com/owa/redir.aspx?
C=30449991f54743fd85063b63258fd6f2&URL=https%3a%2f%2fmail.eu.alcatellucent.com%2fowa%2fUrlBlockedError.aspx>
2010-668-44-810
ONNET:
2205 5534
Showing Investigation and Proprietary logs together in time order

separately
Investigation Log and Proprietary Log
1. 25-Feb-2015 15:08
sgaunt
ALCATEL-LUCENT PROPRIETARY
Show
Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Workflow Status: Stopped
Subject: Re: Etisalat UAE//Live NPO not reachable, and back with new Up
time//1-5603511
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Agent: sgaunt
From: SUPPORT@ALCATEL-LUCENT.COM
To: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
Cc: "MERAD, ABDESSAMAD (ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>,
"EL-MIDANY, AHMED (AHMED)" <Ahmed.El-Midany@alcatel-lucent.com>, "OKASHA,
TAHER
(TAHER)" <Taher.Okasha@alcatel-lucent.com>, "ABDEL-HALIM, SAYED (SAYED)"
<Sayed.Abdel-Halim@alcatel-lucent.com>, 3G_ALU_Integ_UAE
<3G_ALU_Integ_UAE@exchange.alcatel-lucent.com>
Bcc:
Sent on: 25 luty 2015 12:05:20 CET
Dear Sir,
Thank you for contacting the Alcatel-Lucent Welcome Center.

Your request has been processed and the ticket number for your reference is
AR
1-5603511
Please reference that number when contacting Alcatel-Lucent for follow-up.
An Alcatel-Lucent representative will contact you regarding your request.
Kind Regards,
Svetlana Gaunt
ALCATEL-LUCENT
GLOBAL WELCOME CENTER
Visit OnLine Customer Support for Contact details
2. 25-Feb-2015 15:18
prshakar
Update to Current Summary: 25-02-2015--> taking basic info
3. 25-Feb-2015 16:00
prshakar
Update to Current Summary: 25-02-2015-->Waitring for info from customer end.
4. 25-Feb-2015 16:01
prshakar
From: owner-india-wcdma-be-team@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-be-team@LIST.ALCATEL-LUCENT.COM] On Behalf Of
SHAKAR,
Pravin Kumar (Pravin Kumar)** CTR **
Sent: 25 February 2015 17:30
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: INDIA-WCDMA-BE-TEAM
Subject: AR // 1-5603511 // Major // 9959 - NPO // EMIRATES TELECOMM //

Etisalat
UAE//Live NPO not reachable, and back with new Up time
Hi Karim
As Per your AR description :"Suddenly you found the Live NPO is not reachable and started from new
Uptime ,
all process was down, Now the issue recovered .
You need to understand what happened exactly whether it is auto reboot or TX
issue
or another user took action? "
To proceed further kindly answer following:-
When this incident took place?
Kindly go to following path

files of that
perticular
period.
#Uptime
# Last reboot
--------------------------Thanks & Regards,

PRAVIN SHAKAR
GSM/WCDMA RTSC- India
Alcatel Lucent India Ltd.
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
cd /var/adm/
and provide messages
Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------
5. 26-Feb-2015 15:22
prshakar
SHAKAR,
Cc: INDIA-WCDMA-BE-TEAM; ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED
(AHMED);
MERAD, ABDESSAMAD (ABDESSAMAD); OKASHA, TAHER (TAHER); 3G_ALU_Integ_UAE;
WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **
Subject: FW: AR // 1-5603511 // Major // 9959 - NPO // EMIRATES TELECOMM //
Etisalat UAE//Live NPO not reachable, and back with new Up time
Hi Karim,
From logs we can see it took reboot. But no details why it took reboot & you
confirmed no user rebooted it?
Feb 25 09:07:48 npo3g ntpd[11004]: time reset -2.265941 s

Feb 25 09:11:48 npo3g ntpd[11004]: synchronized to LOCAL(0), stratum 10
Feb 25 09:13:55 npo3g ntpd[11004]: synchronized to 10.238.200.132, stratum 3
Feb 25 09:51:52 npo3g syslogd 1.4.1: restart.
Feb 25 09:51:52 npo3g kernel: klogd 1.4.1, log source = /proc/kmsg started.
Feb 25 09:51:52 npo3g kernel: Linux version 2.6.18-371.6.1.el5
(mockbuild@x86-029.build.eng.bos.redhat.com) (gcc version 4.1.2 20080704
(Red Hat
4.1.2-54)) #1 SMP Tue Feb 18 11:42:11 EST 2014
Feb 25 09:51:52 npo3g kernel: Command line: ro root=/dev/md0 rhgb quiet
Feb 25 09:51:52 npo3g kernel: BIOS-provided physical RAM map:
Feb 25 09:51:52 npo3g kernel:
000000000009cc00
BIOS-e820: 0000000000010000 -
(usable)
00000000000a0000
BIOS-e820: 000000000009cc00 -
(reserved)
0000000000100000
BIOS-e820: 00000000000f0000 -
(reserved)
00000000bf610000
BIOS-e820: 0000000000100000 -
(usable)
00000000bf63c000
BIOS-e820: 00000000bf610000 -
(ACPI data)
00000000bf63d000
BIOS-e820: 00000000bf63c000 -
(usable)
00000000d0000000
BIOS-e820: 00000000bf63d000 -
(reserved)
00000000fee10000
BIOS-e820: 00000000fec00000 -
(reserved)
0000000100000000
BIOS-e820: 00000000ff800000 -
(reserved)
000000403ffff000
BIOS-e820: 0000000100000000 -
(usable)
Feb 25 09:51:52 npo3g kernel: DMI 2.7 present.
Feb 25 09:51:52 npo3g kernel: SRAT: PXM 0 -> APIC 0 -> Node 0
Since it was the platform issue which took sudden reboot &
no user
intervention I suggest to check with HP support team for investigation.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
IBRAHIM
ABD EL NABY, Karim (Karim)** CTR **
Sent: Thursday, February 26, 2015 11:56 AM
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

(AHMED);
WAGDY
Subject: RE: AR // 1-5603511 // Major // 9959 - NPO // EMIRATES TELECOMM //
Dear,
I cannot find the messages file on the path you mentioned, I found it @
var/log,
Attached.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

(AHMED);
WAGDY

Hi Karim,
You didn't provide me the messages file. Kindly provide me the messages file
for
the period (9:51 (GMT+4))
path
cd /var/adm/
when system took reboot.
files.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

(AHMED);
WAGDY

Importance: High
Hello Shakar,
Please update, we should close this point ASAP in order not face again.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
Update to Current Summary: 25-02-2015-->reason has been given to customer
why
server went off.
6. 26-Feb-2015 15:22
prshakar
SHAKAR,
(AHMED);

WAGDY
Subject: FW: AR // 1-5603511 // Major // 9959 - NPO // EMIRATES TELECOMM //
Hi Karim,
From logs we can see it took reboot. But no details why it took reboot & you
confirmed no user rebooted it?

(Red Hat
4.1.2-54)) #1 SMP Tue Feb 18 11:42:11 EST 2014
000000000009cc00
BIOS-e820: 0000000000010000 -
(usable)
00000000000a0000
(reserved)
BIOS-e820: 000000000009cc00 -

0000000000100000
BIOS-e820: 00000000000f0000 -
(reserved)
00000000bf610000
BIOS-e820: 0000000000100000 -
(usable)
00000000bf63c000
BIOS-e820: 00000000bf610000 -
(ACPI data)
00000000bf63d000
BIOS-e820: 00000000bf63c000 -
(usable)
00000000d0000000
BIOS-e820: 00000000bf63d000 -
(reserved)
00000000fee10000
BIOS-e820: 00000000fec00000 -
(reserved)
0000000100000000
BIOS-e820: 00000000ff800000 -
(reserved)
000000403ffff000
BIOS-e820: 0000000100000000 -
(usable)
Feb 25 09:51:52 npo3g kernel: DMI 2.7 present.
Since it was the platform issue which took sudden reboot &
no user
intervention I suggest to check with HP support team for investigation.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
IBRAHIM
ABD EL NABY, Karim (Karim)** CTR **
(AHMED);
WAGDY
Dear,
I cannot find the messages file on the path you mentioned, I found it @
var/log,
Attached.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568

(AHMED);
WAGDY
Hi Karim,
You didn't provide me the messages file. Kindly provide me the messages file
for
the period (9:51 (GMT+4))
path
cd /var/adm/
when system took reboot.
---------------------------
files.
Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------

(AHMED);
WAGDY
Importance: High
Hello Shakar,
Please update, we should close this point ASAP in order not face again.
Thanks,
--
BR,
Karim
M: +971 (0)56-354-4568
7. 03-Mar-2015 10:56
prshakar
Update to Current Summary: 25-02-2015-->Reason has been given to customer

why
server went off. Now customer is checking with HP
8. 03-Mar-2015 10:59
prshakar

Sent: 02 March 2015 15:38
Cc: ABDEL-HALIM, SAYED (SAYED); EL-MIDANY, AHMED (AHMED); INDIA-WCDMA-BETEAM;
WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; OKASHA, TAHER (TAHER);
3G_ALU_Integ_UAE;
CHATTERJEE, Nilanjan (Nilanjan)** CTR **; KHEDR, MAHMOUD (MAHMOUD)
Hello Shakar,
Thanks,
Thanks,
-BR,
Karim o
M: +971 (0)56-354-4568

Sent: Monday, March 02, 2015 1:46 PM
3G_ALU_Integ_UAE;
Hi Karim,
It seems the reboot was not user initiated.
Just see the messages logs pasted below. the server start messages
highlighted in
yellow are coming all of
a sudden & there was no server
reboot/restart/shutdown message before starting..
In case of user initiated reboot the messages file should have entries
similar to
below just before the server start.
Feb 29 13:16:07 hostname kernel: Kernel logging (proc) stopped.

Feb 29 13:16:07 hostname rsyslogd: [origin software="rsyslogd"
swVersion="5.8.1"
x-pid="592"
x-info="http://www.rsyslog.com"] exiting on signal 15.
This happens when power fails or someone switch off the power supply or any
HW
triggers sudden reboot.. So HP can confirm if there any suspected HW which
might
trigger reboot? You need to check also with the persons responsible for
server
room that no one switched off the power or power failed automatically.

(Red Hat
4.1.2-54)) #1 SMP Tue Feb 18 11:42:11 EST 2014
--------------------------Thanks & Regards,
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------

To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; MERAD, ABDESSAMAD
(ABDESSAMAD)
3G_ALU_Integ_UAE;
Dear Shakar,
You cannot confirm from this logs or anyother I can provide if this action
done
manually or auto?!
Thanks,
--
BR,
Karim
M: +971 (0)56-354-4568

To: MERAD, ABDESSAMAD (ABDESSAMAD)
3G_ALU_Integ_UAE;
Hi Abdessamad,
From the provided log , we didn't find

application
anything abnormal
related to
issue.
To check it from platform side i.e. power issue or any possible hardware
problem
which can trigger reboot.
Aside to this it is strongly suggested that

be
changed time to time and keep it secret.
--------------------------Thanks & Regards,
root and admin password
should
PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
-----------------------------------------------------------Update to Current Summary: 02-03-2015-->Reason has been given to customer
why
9. 04-Mar-2015 11:12
prshakar

why
10. 05-Mar-2015 15:24

nchatter
Time Tracking Entry Added - IR01-TSA3
11. 05-Mar-2015 15:50

nchatter
12. 05-Mar-2015 16:08

nchatter
13. 09-Mar-2015 12:46

prshakar
SHAKAR,
Sent: 09 March 2015 14:14
3G_ALU_Integ_UAE;
Hi Karim,
Can we close this AR?
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------

Sent: 02 March 2015 15:38
3G_ALU_Integ_UAE;
Hello Shakar,
Thanks,
Thanks,
-BR,
Karim o
M: +971 (0)56-354-4568
why
14. 11-Mar-2015 12:36

prshakar

why
15. 12-Mar-2015 10:42

prshakar

why
16. 12-Mar-2015 12:49

prshakar
From: HAZEM, EL SHERIF (EL SHERIF)

Sent: 12 March 2015 14:08
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)** CTR **
3G_ALU_Integ_UAE;
Dears,
Please close this ticket.
Thank you for your support
Regards,
Hazem El-Sherif
3G Integration Professional
3G Wireless Services.
Alcatel-Lucent
M: +971 56 610 4472

el_sherif.hazem@alcatel-lucent.com
Every sucess has its network
From: HAZEM, EL SHERIF (EL SHERIF)

Sent: Thursday, March 12, 2015 12:06 PM
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)** CTR **
3G_ALU_Integ_UAE;
Hi Kumar,
I will confirm with you shortly
Thanks
Regards,
Hazem El-Sherif
3G Integration Professional
3G Wireless Services.
Alcatel-Lucent
M: +971 56 610 4472

el_sherif.hazem@alcatel-lucent.com
Every sucess has its network

Sent: Thursday, March 12, 2015 10:42 AM
3G_ALU_Integ_UAE;
Hi Karim,
Can we close this AR.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
SHAKAR,
Sent: 09 March 2015 14:14
3G_ALU_Integ_UAE;
Hi Karim,
Can we close this AR?
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
-----------------------------------------------------------Update to Current Summary: 12-03-2015-->Reason has been given to customer
why
server went off. Now customer is checking with HP. Got closure confirmation.
17. 12-Mar-2015 12:49

prshakar
18. 13-Mar-2015 10:21

prshakar
19. 13-Mar-2015 10:22

prshakar
20. 13-Mar-2015 10:23

prshakar

Resolution
It seems the reboot was not user initiated.
Just see the messages logs pasted below. the server start messages
highlighted in
yellow are coming all of
a sudden & there was no server
reboot/restart/shutdown message before starting..
In case of user initiated reboot the messages file should have entries
similar to
below just before the server start.
Feb 29 13:16:07 hostname kernel: Kernel logging (proc) stopped.

Feb 29 13:16:07 hostname rsyslogd: [origin software="rsyslogd"
swVersion="5.8.1"
x-pid="592"
x-info="http://www.rsyslog.com"] exiting on signal 15.
This happens when power fails or someone switch off the power supply or any
HW
triggers sudden reboot.. So HP can confirm if there any suspected HW which
might
trigger reboot? You need to check also with the persons responsible for
server
room that no one switched off the power or power failed automatically.

(Red Hat
4.1.2-54)) #1 SMP Tue Feb 18 11:42:11 EST 2014
End of Assistance Request 1-5603511
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Assistance Request 1-5603511

Etisalat UAE//Live NPO not reachable, and back with new Up

12-03-2015-->Reason has been given to customer why server

off. Now customer is checking with HP. Got closure

Closed : Solution/Service Provided

Service Request Remote Technical Support

9959 NPO - WCDMA

No Change Request is linked to this AR

Abu Dhabi AE - Alcatel-Lucent MENA JLT-

9959NPO WCDMA-AUH : In Service

Emirates Telecommunications Corporation

United Arab Emirates

Karim IBRAHIM ABD EL NABY

Alcatel-Lucent : Open on behalf of Customer

Targets for Restore & Resolve were extended by 14 days

242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

This request is entitled to service.

Live NPO not reachable, and back with new

Suddenly we found the Live NPO not reachable

Contact Given Name

:+971 56 354 4568

Emirates Telecommunications Corporation

: United Arab Emirates

: ETISALAT ABU DHABI

: WCDMA 9959 NPO

META WLS Access Network (GNE EMEA)

Showing Investigation and Proprietary logs together in time order

Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Thank you for contacting the Alcatel-Lucent Welcome Center.

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

Update to Current Summary: 25-02-2015--> taking basic info

Update to Current Summary: 25-02-2015-->Waitring for info from customer end.

Subject: AR // 1-5603511 // Major // 9959 - NPO // EMIRATES TELECOMM //

To proceed further kindly answer following:-

When this incident took place?

Kindly go to following path

--------------------------Thanks & Regards,

and provide messages

Gtalk ID: - Pravin.shakar@gmail.com

Feb 25 09:07:48 npo3g ntpd[11004]: time reset -2.265941 s

intervention I suggest to check with HP support team for investigation.

--------------------------Thanks & Regards,

To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Subject: RE: AR // 1-5603511 // Major // 9959 - NPO // EMIRATES TELECOMM //

when system took reboot.

and provide messages

--------------------------Thanks & Regards,

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

MANSOUR, AYMAN (AYMAN)** CTR **

MERAD, ABDESSAMAD (ABDESSAMAD); OKASHA, TAHER (TAHER); 3G_ALU_Integ_UAE;

Feb 25 09:07:48 npo3g ntpd[11004]: time reset -2.265941 s

Feb 25 09:51:52 npo3g kernel:

intervention I suggest to check with HP support team for investigation.

--------------------------Thanks & Regards,

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

when system took reboot.

and provide messages

Thanks & Regards,

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Outgoing E-mail to Karim (Karim) CTR IBRAHIM ABD EL NABY

To: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

MANSOUR, AYMAN (AYMAN) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: IBRAHIM ABD EL NABY, Karim (Karim) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR