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Name: Ajay Prabhakar Letha

Madonna ID: 220020
Subject: Business Policy
Subject Code: MGT_4950_WB_58_01_2014_10
Date of Submission: 28-10-2013

The Ford Motor Company

Brief Profile
The Ford Motor Company is an American multinational automaker headquartered in
Dearborn, Michigan, a suburb of Detroit. It was founded by Henry Ford and incorporated on
June 16, 1903. The company sells automobiles and commercial vehicles under the Ford brand
and luxury cars under the Lincoln brand. In the past it has also produced heavy trucks, tractors
and automotive components. Ford owns small stakes in Mazda of Japan and Aston Martin of the
United Kingdom. It is listed on the New York Stock Exchange and is controlled by the Ford
family, although they have minority ownership.
Ford Motor Company was founded in 1903 by Henry Ford in Detroit, MI. Not only did
Ford revolutionize the development of the automobile as a product, he is also the visionary
behind the idea of mass production. Ford's ability to make automobiles affordable for the masses
is cited as a driving force behind both the automobile industry and the creation of a middle class
in America.
Ford introduced methods for large-scale manufacturing of cars and large-scale
management of an industrial workforce using elaborately engineered manufacturing sequences
typified by moving assembly lines; by 1914 these methods were known around the world as
Fordism. Ford's former UK subsidiaries Jaguar and Land Rover, acquired in 1989 and 2000
respectively, were sold to Tata Motors in March 2008. Ford owned the Swedish automaker Volvo
from 1999 to 2010. In 2011, Ford discontinued the Mercury brand, under which it had marketed
entry-level luxury cars in the United States, Canada, Mexico, and the Middle East since 1938.

Ford is the second-largest U.S.-based automaker and the fifth-largest in the world based
on 2010 vehicle sales. At the end of 2010, Ford was the fifth largest automaker in Europe. Ford
is the eighth-ranked overall American-based company in the 2010 Fortune 500 list, based on
global revenues in 2009 of $118.3 billion. In 2008, Ford produced 5.532 million automobiles and
employed about 213,000 employees at around 90 plants and facilities worldwide.
Henry Ford's first attempt at a car company under his own name was the Henry Ford
Company on November 3, 1901, which became the Cadillac Motor Company on August 22,
1902, after Ford left with the rights to his name. The Ford Motor Company was launched in a
converted factory in 1903 with $28,000 in cash from twelve investors, most notably John and
Horace Dodge (who would later found their own car company). During its early years, the
company produced just a few cars a day at its factory on Mack Avenue in Detroit, Michigan.
Groups of two or three men worked on each car, assembling it from parts made mostly by
supplier companies contracting for Ford. Within a decade the company would lead the world in
the expansion and refinement of the assembly line concept; and Ford soon brought much of the
part production in-house in a vertical integration that seemed a better path for the era.
Henry Ford was 39 years old when he founded the Ford Motor Company, which would
go on to become one of the world's largest and most profitable companies, as well as being one
to survive the Great Depression. As one of the largest family-controlled companies in the world,
the Ford Motor Company has been in continuous family control for over 100 years.

After the first modern automobile was already created in the year 1886 by German
inventor Carl Benz (Benz Patent-Motorwagen), more efficient production methods were needed
to make the automobile affordable for the middle-class; which Ford contributed to, for instance
by introducing the first moving assembly line in 1913.
In 1908 Ford introduced the first engine with a removable cylinder head, in the Model T.
In 1930, Ford introduced the Model A, the first car with safety glass in the windshield. Ford
launched the first low priced V8 engine powered car in 1932.
Ford offered the Lifeguard safety package from 1956, which included such innovations as
a standard deep-dish steering wheel, optional front, and, for the first time in a car, rear seatbelts,
and an optional padded dash. Ford introduced child-proof door locks into its products in 1957,
and in the same year offered the first retractable hardtop on a mass-produced six-seater car. The
Ford Mustang was introduced in 1964. In 1965 Ford introduced the seat belt reminder light.
With the 1980s, Ford introduced several highly successful vehicles around the world.
During the 1980s, Ford began using the advertising slogan, "Have you driven a Ford, lately?" to
introduce new customers to their brand and make their vehicles appear more modern. In 1990
and 1994 respectively, Ford also acquired Jaguar Cars and Aston Martin. During the mid- to late
1990s, Ford continued to sell large numbers of vehicles, in a booming American economy with a
soaring stock market and low fuel prices.
With the dawn of the new century, legacy healthcare costs, higher fuel prices, and a
faltering economy led to falling market shares, declining sales, and diminished profit margins.

Most of the corporate profits came from financing consumer automobile loans through Ford
Motor Credit Company.
Mission and Vision Statement
One Ford Mission and Vision
Ford Motor Company is a worldwide leader in automotive and automotive-related
products and services as well as in newer industries such as aerospace, communications and
financial services. Our mission is to improve continually our products and services to meet our
customers needs, allowing us to prosper as a business and to provide a reasonable return for our
stockholders, the owners of our business. ONE Ford expands on the companys four-point
business plan for achieving success globally. It encourages focus, teamwork and a single global
approach, aligning employee efforts toward a common definition of success and optimizing their
collective strengths worldwide. The elements of ONE Ford are:
One Team
People working together as a lean, global enterprise for automotive leadership, as measured by:

Customer, Employee, Dealer, Investor, Supplier, Union/Council, and

Community Satisfaction

One Plan

Aggressively restructure to operate profitably at the current demand and

changing model mix

Accelerate development of new products our customers want and value
Finance our plan and improve our balance sheet
Work together effectively as one team

One Goal

An exciting viable Ford delivering profitable growth for all.

How do the company accomplish the mission is as important as the mission itself.
Fundamental to success for the company are these basic values:

People: Our people are the source of our strength. They provide our corporate
intelligence and determine our reputation and vitality. Involvement and teamwork are our

core human values.

Products: Our products are the end result of our efforts, and they should be the best in

serving our customers worldwide. As our products are viewed, so are we viewed.
Profits: Profits are the ultimate measure of how efficiently we provide customers with

the best products for their needs. Profits are required to survive and grow.
Guiding Principles
Quality comes first: To achieve customer satisfaction the quality of our products and

services must be our number one priority.

Customers are the focus of everything we do. Our work must be done with our

customers in mind, providing better products and services than our competition.
Continuous improvement is essential to our success. We must strive for excellence in
everything we do: in our products, in their safety and value, and in our services, our

human relations, our competitiveness and our profitability

Employee involvement is our way of life. We are a team. We must treat each other with

trust and respect.

Dealers and suppliers are our partners. The Company must maintain mutually beneficial
relationships with dealers, suppliers and our other business associates.

Integrity is never compromised. The conduct of our Company worldwide must be

pursued in a manner that is socially responsible and commands respect for its integrity
and for its positive contributions to society. Our doors are open to men and women alike
without discrimination and without regard to ethnic origin or personal beliefs.

SWOT Matrix

Strengths and Weaknesses

Within the past year, Fords reputation has been plagued by extensive recalls. When you
have three, four or five recalls, it creates doubts about the vehicles, said automotive analyst
Greg Salchow. Beyond this main internal issue, Ford has also endured external problems like the
falling economy and the Sept. 11 attacks, forcing them to make internal changes to make up for
slumping sales. Here we have provided a list of internal strengths and weaknesses, organized by
public or major issue that focus on what the company has done internally, either as a result of
external issues or as common procedure.

Community Relations
Ford has made numerous efforts to target the surrounding community. A breast cancer
awareness campaign was created in which celebrities are enlisted to tell how breast cancer has
affected them. The company takes strides to protect the environment demonstrated by the
development of an electric vehicle and efforts to increase fuel efficiency. Since the Sept. 11
attacks on America, Ford and its employees have made extensive donations and held fundraisers
and events by Ford in response.
Employee Relations
Ford provides incentives for employees to work at high quality levels. For example, the
Thumbie award is given to employees who demonstrate a high personal commitment to their
customers and community. Higher wages are also characteristic of the company. Hourly workers
typically have wages from $19-$26 an hour, while skilled trade workers make $21-$30 an hour.
For the last 20 years, Ford has issued no involuntary layoffs or dismissals of salaried employees,
although this year may be an exception. The company also created a Family Service and
Learning Center program for Ford workers, family members and retirees, offering health classes,
after-school tutoring and trips for seniors.
Investor Relations
Ford maintains a high level of communication with its investors and potential investors. The
company accurately and honestly reports earnings and losses in ways easily accessible by the
public via company Web site, mailings, and print materials by request.


Investor Relations
As a result of the recessing economy, investors are worried about slumping sales and
profits, a possible dividend cut, a cash position that has fallen to $4 billion from $15 in a year,
and now, the possibility of a credit downgrade. The Ford Board of Directors cut dividends on
class B and common stock for the first time in a decade. Due to increasing expenditures from
recalls and severance packages shareholders arent getting as big of a return on their investments
in the company.
Employee Relations
Ford is using a voluntary separation program to lay off employees, and plans amount to
the elimination of about 10 percent of Fords salaried workforce in North America (4,000-5,000
workers). According to workers at Fords world headquarters in Dearborn, Michigan, no one
knew anything about the job cuts until an announcement was made on the radio, although people
had been expecting layoffs.
A plan to cut all overtime, excluding plants mandated by union contracts or plants
producing a highly popular product, has also been enforced. At the end of Sept 2001, three Ford
assembly plants were working scheduled overtime. Last year, and into spring 2001, ten plants
were working scheduled overtime.
Customer Relations
Ford has recalled almost two million vehicles in 2001, with the Firestone tire recalls
alone costing the company more than $3 billion. Because such safety precautions are necessary,


customers currently have little confidence in Ford products. The company notifies owners of
recalls via first-class mail, but this will not protect customers with unsafe vehicles from harm.
Listed in the annual report are a number of ways Ford targets their customers. The
company provides a Customer Insight Center to train employees to respond to the needs of
customers, interact with customers at race events, and talk with customers face-to-face at auto
shows and at dealerships. Ford does nothing else to show their customers how important they
really are.
Opportunities and Threats
Since the terrorist attacks on Sept. 11, patriotism has surged through the United States.
Many consumers will seek American products, benefiting companies such as Ford. In an effort to
stimulate buyers to combat decreasing sales, Ford implemented a zero percent financing plan
through Oct. 2001 with their Ford Drives America campaign. Investors will be encouraged by
this plans opportunity to increase profits and revenue, leading to greater investor trust in the
company. The attacks also gave Ford the chance to show their commitment to America by
donating millions of dollars towards relief efforts.
In addition, both investors and customers will have more confidence in the company
because of the new CEO William Clay Ford. For the companys publics, a new face in higher
management could mean changes within the company on all levels. Bill Ford has plans to invest
more time in improving and restructuring relationships inside and out of the company. His
leadership provides the company with an opportunity to implement new ideas, leading to
increased stability and confidence within the company.


With the knowledge of the safety issues surrounding Firestone tires on Ford Explorers,
consumers have been scared to purchase Ford vehicles. Customers have become critical of
Fords aging products and instead are buying cars and trucks made by foreign competitors, as
well as those of General Motors. The recession and the war discourage people from investing in
the luxury of new cars, thus Fords appeal has lessened significantly, threatening the entire
Current layoffs due to lower production levels will continue to raise concerns among
employees about their job security. Layoffs are also eminent because of the loss of revenue due
to Firestone tire recalls and recalls on millions of other vehicles, lawsuits surrounding the cases,
and the recession.
Like most companies facing a challenging market, Ford will have a tough time pleasing
investors. Also, Fords publics currently question the overall reputation of the company,
especially concerning safety issues, which can devalue Ford stock. The increase of global market
presence from other automobile companies will cause Ford to lose market share in the
automobile industry.



EFE Matrix


IFE Matrix

BCG Matrix

IE Matrix

SPACE Matrix


Grand Strategy Matrix


Financial Position
In 2010, Ford earned a net profit of $6.6 billion and reduced its debt from $33.6 billion to
$14.5 billion lowering interest payments by $1 billion following its 2009 net profit of
$2.7 billion. In the U.S., the F-Series was the best-selling vehicle for 2010. Ford sold 528,349 FSeries trucks during the year, a 27.7% increase over 2009, out of a total sales of 1.9 million
vehicles, or every one out of four vehicles Ford sold. Trucks sales accounts for a big slice of
Ford's profits, according to USA Today. Fords realignment also included the sale of its wholly
owned subsidiary, Hertz Rent-a-Car to a private equity group for $15 billion in cash and debt
acquisition. The sale was completed on December 22, 2005. A 5050 joint venture with
Mahindra & Mahindra of India, called Mahindra Ford India, Limited (MIFL), ended with Ford
buying out Mahindra's remaining stake in the company in 2005. Ford had previously upped its
stake to 72% in 1998. Year over year, Ford Motor Co. has seen net income shrink from $20.2B
USD to $5.7B USD despite relatively flat revenues. A contributing factor has been the increase
in percentage of sales devoted to cost of goods sold, SGA expenses and income tax expenses.

Annual Sales
Sales numbers
Calendar Year

US sales



























Marketing and Distribution

The organization of Ford is using Differentiated Strategy in their businesses. This
strategy is to targets two or more segments by developing marketing mix for each segment. Ford
Motor Company designed to appeal to many different types of consumers and to satisfy many
different needs in the form of economy cars, sports cars, luxury cars, station wagons, vans,
trucks, and so on. Now the latest cars that the company produce is FORD FIESTA, this car are
focus on young people and ladies.

Segmentation variables
Segmentation variables used by FORD Motor Company are Geographic segmentation,
Demographic segmentation, Psychographic segmentation and Behavioral segmentation. Ford
automobile is mainly segmented to the United Kingdom automobile market industry but it also
segmented to others country like Malaysia, Indonesia and so on to various basis which are the
parts of above mentioned factors. The latest model FORD FIESTA is using Demographic
Variables which is age, gender and income. It is because this model is focus for young people,
ladies and average income consumer. In the other hand, FORD FIESTA also uses behaviorist
variables with the benefit for safety and fuel efficiency.

Market Segment Profiles

FORD Motor Company profile offers a comprehensive analysis for the organization; it is
business segments, and competitors. It used to analyze the business and marketing strategies
adopted by the company, and to gain a competitive edge in the market industry. This profile also
evaluates the strengths of the company and the opportunities present in the market. It is also
involves analysis of the company at three levels - segments, organizational structure and
ownership composition. Beside this, both business and geographic segments are analyzed along
with their recent financial performance. It further discusses the major subsidiaries of the
company and the recent merger & acquisitions. Most of the consumer for FORD Motor
Company may choose our product because the organization has the needs of the consumers.
Evaluate Relevant Market Segment

The FORD organization is selling FORD FEISTA for a reasonable price. It is because this
product has the necessary that are good for the consumers such as save fuel. This product is
increasing the sale potential for the company. It also determines the market industry that the Ford
Motor Company is segment to the right position for the product that the consumers are likely to
buy this automobile for their daily use.
Target Markets
FORD Motor Company designed as the new model FORD FIESTA is target to young
people and ladies. The young people that the organization focuses on 18-25years old which are
teenagers and ladies with average income can affordable to purchase the cars. And this kind of
model is suitable for those unmarried people because this car only have 5 seats that are not for a
big size family. Therefore, this automobile size is average so it is suitable for those consumers
that like middle size car.
Industry Factors and Competitors
FORD view environmental forces as uncontrollable and maintain passive and reactive to
the environment. In the automobile market, FORD is facing many competitors like TOYOTA,
HONDA and NISSAN. Competitors are affecting the FORD Company by reducing the sales
rate. In this situation, FORD is producing a new model car which is FORD FIESTA this season
of car is focus to attract young people and ladies. Not only that but FORD Motor Company also
focused on creating a strong business plan that produce great products that contribute to this new
generation. As part of organization plan, the company may continue to press forward to globalize
automobiles platforms that can be adapted to meet specific regional needs. Flexible


manufacturing capabilities allow us to bring products to market with greater speed and efficiency
than ever before. The marketers define the FORD companies as an oligopoly competition in the
market structure because in the market there are many substitutes available but only one
company offerings for another.
Product, Promotion, Pricing and Distribution Strategies
Product Strategies
The Ford classified the brand names of midsize cars, elegant and generous by research
techniques. Ford uses blue oval that Ford branding which determines price and value. The Ford
oval is proud and historic symbol for Ford Motor Company and one of the most recognized
trademarks in the world.
Promotion strategies
Ford has use difference promotional strategies to maintain their marketing edge over the
competitors. Ford is the one of the top 20th of the highest media spend companies list. During
the recession, the Ford starting to cut cost to reduce their promotional budget and cancelled all
the promotion advertising. Ford organized a lot of campaigns and tied up with the long lasting
sponsorships and regular to conducted sport events. The advertisements and logos with attractive
strap line, amazing designs and advertisement are giving edge over competitors activities. Ford
promotional strategy have classifications 2 type of promotion such as above the line promotion
and below the line promotion.
Pricing Strategies


Ford has implemented their own pricing strategies which are more demand or market
based pricing oriented. Ford has use new strategies call Blue Tag is expanding from its large
car to the small car range. The price reductions are between 6%-15% on the Ford Fiesta. The
Ford Motor Company is setting two types of price which is price skimming and penetration
pricing in the market industry.
Distribution Strategies
For the marketing channel selection, Ford Motor Company uses the channel of producers,
dealers and consumers. Vehicles that are manufactured at Ford factories are distributed to dealers
through road or train transportation. Consumers can buy the cars directly at the dealers show

The Ford product is expensive and only available for higher income people. The design
of car is not creative enough when compared to other competitor car models.
Ford is successful when it sells cars. Therefore, appealing to our customers and potential
customers is the most important factor in reaching the short-term goal of selling more cars. As a
result, investors will see a greater returnwhich makes them happy. Employees will feel more
secure in their jobs, because Fords productivity will increase. In order to reach these goals:


Objective: To establish a positive reputation of safety, honesty, and customer service in the eyes
of all publics for Ford within the next six months while increasing earnings by 25 cents per share
by the fourth quarter of 2002.
Strategy: To create the Changing the Face of Ford campaign to replace Fords current damaged
reputation with a new, positive image. Identify William Clay Ford as the new face emphasizing
change within the company while maintaining the companys founding ideals.

Ford will establish a joint team with members of Firestone and an independent research
firm to reevaluate the manufacturing process to ensure that only safe vehicles leave the

Conduct surveys and focus groups with several thousand Ford owners to determine
customer satisfaction and concerns.

Promote hotlines and online help services to answer questions regarding recalls and
changes within the company.

When the research is complete, hold a nationally televised forum in Detroit. This forum,
facilitated by the new CEO, will unveil the research and answer any questions or

Create two series of commercials, one featuring the new CEO in association with the
Changing the Face of Ford campaign, and the other emphasizing the patriotic spirit of
the country, promoting cars that are red, white, and blue.


Renovate the Web site to make it user-friendly, enticing and direct. Include all
components of the Changing the Face of Ford campaign, as well as a Ford Yearbook,
introducing the changes in high-level management.

Institute a policy that features a free car wash and a free American flag to any Ford owner
who returns to their dealership for a check up.

Assign Ford officials to contact/visit the victims and their families to accept
responsibility for the faulty vehicles, and offer condolences and compensation.
Ford Motor Company is considered one of the largest automobile makers throughout the

world. This multinational and multimillion dollar company has expanded its production of
truck, cars globally and is considered one of the largest financial contributors in marketing
vehicles like Ford, Mercury, Lincoln, etc. This automaker is transforming some of the truck
manufacture plants to make smaller and fuel efficient vehicles. This supports the consumer high
demand for smaller and better fuel efficient cars. In 2010 Ford financial gains was very
profitable something Ford did not anticipated to happened that soon. This success is credited to
Fords strong new products and for the many investments this automaker has made on making
improvement in the United States and in all of their global operations. Ford has gain global
recognition by staying focus to its product and by delivering to the customer a full range of
vehicles with outstanding fuel economy. Technology has not remained standstill with this
automobile maker. They continue to develop new affordable automobiles with new advance
technology that has captivated the suppliers, dealers, shareholders, employees and the

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New York: Crown Business.
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of Ford Motor Company over the first century. Evansville, IN: M.T. Pub. Co., Inc.
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New York: Beekman House.