LoboWeb/Phone/Touchnet

Common Problems Solutions

WILL BE
PAGED? SYSTEM
No
LoboWeb,
LoboPhone

EMAIL/TEXT MSG
SAYS
ERROR
Daily Emails from
N/A
root@carina.unm.edu

Yes

LoboWeb
LoboPhone

LoboWeb is down or BANP is down

Email/Text notification EXPLANATION: A monitoring application
from ECC: 'Failure: attempts to access the website every five
LoboWeb - HTTP(s)' minutes. Three consecutive failures triggers
the text message. The monitoring app has
been set to NOT send messages between
11:00 P.M. and 1:00 A.M., and Saturdays
from 7pm-9pm (during regular cold database
backups of BANP).

Yes

LoboWeb,
LoboPhone,
INB

sfrpipe not running

SFRPIPE has gone down. SFRPIPE is a

listener job that allows Registration to occur
on INB and LoboWeb and LoboPhone.

No

LoboWeb

N/A

LoboWeb: 'Role not enabled for user' error is Page does not have the proper roles assigned to it Verify via Web Tailor, Web Menus & Procedures that the web page has the proper roles
received when user tries to get to a page in
in WebTailor
checked (Student, Faculty or both as needed)
LoboWeb

No

LoboWeb

N/A

LoboWeb - Student - Changing Grade Mode, This indicates that the RSTS codes for the
student gets error: "Course status dates not transaction have expired.Per Alec: This is
within range for part of term."
functioning as designed ... not how we want it, but
how it is designed.

No

LoboWeb

N/A

N/A

No

LoboWeb:
Grades

N/A

LoboWeb - Submit button on Faculty Grades This issue occurs because the faculty is using
page doesn't do anything, or faculty reports Macintosh operating system with Safari or Opera
that the page is not working in general
browser

No

LoboWeb:
Grades

N/A

Faculty can't log in to the portal with their

NetID

No

LoboWeb:
Grades

N/A

Faculty receive "Grade entry on CRN XXXXX This means that grade entry has not been enabled Contact the Registrar's office (Alec Reber), who has update ability on SOATERM.
is not available at this time" when trying to get yet on SOATERM
to the "Enter Final Grades" page in LoboWeb.

No

LoboWeb:
Grades

N/A

Faculty receive "page not found" when

attempting to get to their CRN

PROBLEM / AFFECTED SERVERS / CAUSES

SOLUTION
Email from 'root@carina.unm.edu' with subject
Check next day's email to be sure the backup worked. If so, no further action necessary. Usually
'Days Since Last Completed Backup' doesnt show fixes itself the next day. If problem persists, run backups manually as follows:
zeros in the NUM_DAYS column
See if you can access BANP INB. If yes, open a Peregrine with the DBA team saying LoboWeb
is down, if no say BANP is down.

If this process goes down, Registration goes down See Student Team SOP page, in the OTHER section: Pipes/Registration Down (SFRPIPE not
in all 3 places. DB Team runs a job daily at 6:30am running) and follow the instructions to restart it.
and if the Pipes are down, sends email to Student
Team and text msg to the oncall cellphone.

Changing a grade mode requires re-submission of a registration transaction. Since the selfservice registration codes expired at the end of the 2nd week, student can no longer use
LoboWeb/Phone to change grade modes, or variable credits, or re-register for sections, etc.
Students wishing to make these changes after the end of the 2nd week until the published
deadline will need to do so in person (or via fax) using a Yellow Card as they did for Fall.

LoboWeb - When using the browser's Back button, The Customer Support Center uses SSL encryption; one side effect is the Page Expired notices
user gets a "Page Expired" message. (Last Edited: when using the browser back button. This can be corrected by settings in Internet Explorer: Go
11/07/2005 00:00:00)
to Tools -> Internet Options, Select the Advanced tab, In the HTTP 1.1 Settings section, ensure
the two options are checked:Use HTTP1.1, Use HTTP1.1 through proxy connection. Then in the
Security section, ensure the following option is NOT checked:Do not save encrypted pages to
disk. Close your browser and restart.
Javascript must be enabled for the grades page to work correctly. Also, the following info text
appears at the top of the grades page, and the help desk has been made aware of this as well:
MAC USERS: Please use one of the following browsers: Internet Explorer, Netscape 7.x, or
Firefox 1.x. Opera and Safari are not fully supported by SunGard at this time.

Faculty may not be assigned a teaching

Open an Incident in Service Center and direct it to the Shared Components team.
assignment, or may have problems with their NetID

This is a known SunGard defect that occurs if the Contact the Scheduling Office (Carolyn Gutierrez) or the Registrar's office (Alec Reber), who
class is an open learning section, and the "display have update ability in SSAWSEC.
final grades" checkbox is not checked for that CRN,
on the INB form SSAWSEC.

LoboWeb/Phone/Touchnet
Common Problems Solutions

WILL BE
PAGED? SYSTEM
No
LoboWeb:
Grades

EMAIL/TEXT MSG
SAYS
N/A

No

LoboWeb
Class Lists

N/A

Faculty can't email large class lists (for

classes over 100 students) using LoboWeb

No

LoboWeb:
Class Lists

N/A

Faculty want to export their class list to Excel

using LoboWeb

Faculty can use the 'Exportable Class List ' menu item on the Fac & Adv menu. This is the
'legacy' classlists which has been 'bannerized'. Alternate solution: see fastinfo #2931. Faculty
can export their class list to Excel by using Hyperion.

No

LoboWeb:
Class Lists

N/A

Faulty email to class via View Summary Class

List

LoboWeb, View Summary Class List email uses the Preferred email address, while the
Exportable Class List uses their netid@unm.edu

No

LoboWeb:
classlists.un
m.edu

N/A

Legacy Class lists are down; Faculty cant use it do Check with DSYS if the db acct used to login to BANP - stu_mvs - is active and un locked. If
Faculty reports getting into the web site but
an export of their class lists into excel
Locked Ben from Shared Components Team or DBA's can unlock it.
when click 'Class Lists' they get: ' Sorry!
Class Lists/Web Grades is temporarily down '
... ' Database error: Error Executing Database
Query. '

No

LoboWeb

N/A

Faculty cant get to their CRN. May be getting Faculty have not been assigned as the primary
'site under construction' or the term is not in instructor of the CRN.
the drop down box.

No

LoboWeb

N/A

Faculty not getting Term Selection dropdown, Faulty Contracts has begun to uncheck the 'Faculty' Contact Faculty Contracts and have them fix the data to make the Faculty active again.
instead get Oracle Error regarding a Missing box on SIAINST after each term with a Status of NF
Expression
(no longer faculty). At start of term, active faculty
then have these fields reset to checked, AC
respectively

No

LoboWeb:
Web App

N/A

N/A

LoboWeb - DEVL or INTG -ADM Sequence error - Due to the sequence not getting refreshed from BANP - this should have been corrected by
prospective student is creating a new web app &
adding the ADM table to be refreshed to Howards refresh spreadsheets.
the page gets a sequence error

No

LoboWeb:
Web App
Fees

N/A

N/A

LoboWeb - some application fees for some

applications were being posted to the student
accounts or their TBRACCD table. All application
fees should post to the miscellaneous table
TBRMISD.

On SAAWADF, the checkbox for "Transaction to Miscellaneous Table," must be checked for all
application types.

No

LoboWeb:
Web App

N/A

N/A

LoboWeb - Adm Web App: "Pick a Previous

College/University" page, the button said "List
previous College/Universitys" ...it should say
"universities."

Due to a data entry problem on SAAWAPP. Since the web package itself (coded badly), adds
an "s" onto the end of whatever description is for the PRVCOLLEGE section, therefore it was
adding an "s" to University. Entry changed to "University/College" so that the addition of the 's'
will be grammatically correct.

No

LoboWeb:
Web App

N/A

N/A

LoboWeb - Adm Web App: "Application Type" Drop There are some Calendaring Rules for the Applications that need to be set up. It looks like
Down box is missing some application types.
Gloria had been doing this. Form SAAWATR are where entries can be made.
Bwskalog.P_SelNewApp

ERROR
PROBLEM / AFFECTED SERVERS / CAUSES
Faculty see Mid-Term grade entry column or a This occurs if an open learning section has either
Wait List column on the Enter Final Grades
the "display mid-term grades" and "display waitPage
listings" checkboxes checked on the INB form
SSAWSEC.

SOLUTION
The following process is now run daily via APPWORX via SZPFSEC so this problem is correctly
nightly. (Run an update (ideally, each time before faculty grade entry goes live), to fix these
sections so that those checkboxes are not checked. See the following document:
aishome/SIS Team/Production and Data Updates/DataCR0012b Fix Open Lrng Sect recs with
WaitList and Midterm grades boxes checked.do )

See fastinfo #2815. Have faculty use the Exportable Class List menu item on the Fac & Adv
Sungard reports that this is a known browser
defect. The issue is that in an html mailto tag, only Menu. This is the legacy class list that has been redesigned to use banner data and can email
class list over 100 students.
so many characters can be sent. So if you have
over 100 email addresses, that is too many
characters.

Refer them to the Scheduling Office to assign them as primary instructor for the CRN.

LoboWeb/Phone/Touchnet
Common Problems Solutions

WILL BE
PAGED? SYSTEM
No
LoboWeb:
Web App
Credit Card
Pymts

EMAIL/TEXT MSG
SAYS
N/A

No

LoboWeb:
Web App
Credit Card
Pymts

N/A

No

LoboWeb:
INB Reg

N/A

LoboWeb:Administrative staff are reviewing

your registration records at this time. Please
try again later. INB: Another registration
session is in progress for this ID and TERM.
Please try again later.

No

LoboWeb:
Class Lists

N/A

The grades column on View Summary Class This is not a bug, it is functioning as delivered.
List disappears once AH End of Term
processing has been done.

No

LoboWeb:
Tax
Notification

No

LoboWeb:
Advisors

N/A

ERROR

PROBLEM / AFFECTED SERVERS / CAUSES

SOLUTION
While the Finance Train is running and settling
If the Finance Train is not running & therefore Web Application Payments should be available,
credit card batches, Web Application payments are modify GTVSDAX WEBPAY entry to Y.
turned off, via GTVSDAX, WEBPAY=N. This is a
WEB APPLICATION CREDIT CARD
UNM mod. Students can still fill out their Application
PAYMENTS ARE CURRENTLY
but can not complete it until payments are back up.
UNAVAILABLE due to Regular
Verify if the Finance Train is running and/or it had
Maintenance.You may work with your
application and save your changes by clicking problems the last time it ran. If it did not complete
the Finish Later button. You cannot complete successfully it may have left this setting at N
instead of changing it back to Y when done. Contact
your application until payments are again
the Finance Team (Jeff or Vicki ) if necessary.
available. Please check back soon and
complete the application when this message
is not present. (GTVSDAX: WEBPAY=N)
If many students are receiving this error, there is a Open a Peregrine to the DataBase Team. Ask them to kill the Touchet Java Payment Client,
After completing the Web App and trying to
then recycle the server. Include the following notesfrom Lori in the peregrine:
make a payment, student is receiving: "Your problem with our handshake with Touchnet.
Altho the dba ./check script showed the java payment client as running, students were not able
payment has been declined. Please contact
to pay their application fees. Just running the /oradba/dba/utility/backup/start_jpc.sh script dis
your card holder bank for further information"
not resolve the problem. For this resolution and possible future issues:
1. see startup/shutdown script for how to check and run startup
a. as oracle, ./check to see payment client status
b. (as banner, $HOME=/oraprod/sct) Java payment client (or monitor script will start it within
10 minutes) .
** if this gets started **before** the listener, cycle it
/oradba/dba/utility/backup/start_jpc.sh
2. To see what is running --- As banner, ps -ef | grep paymentclient

ST_SFTREGS_BIR_LEVL_ZZZ trigger which was disable the trigger

in LSJ schema :) and BANINST1 schema that was
causing the error. This error USUALLY OCCURS
after a refresh.

This is not a bug, it is functioning as delivered. Once Grade entry has been turned off by the
Registrar's office, the column for Grades on View Summary Class List is also removed, since
this is an active link to the Enter Final Grades page and we do not want any grades enter thru
LoboWeb at this time.

The Tax Notification menu item on the Reg &

Recs menu gives a msg: Tax Notifications are
not available for the tax year requested at this
time.

This normally shows 1098 tax info. The Accounts Joe plans to turn this menu item on sometime in Feb 2008. He uses TSATAXR form in INB.
Receivable person (Joe Eggleston) makes the
decision as to whether this menu item is turned on
or off. Currently it is off in BANP because all of the
data may not be correct yet.

Advisor is getting error (not authorized to

view) when trying to access a student's
transcript, or any other data related to a
student.

Advisors should be able to access any student's

data (GTVSDAX, ALLADVR = Y). (whereas Faculty
can only access students in their classes
GTVSDAX, ALLFAC = N).

Check SIAINST for the most current term. If the Advisor checkbox is not checked it should be.
Tell Advisor to contact Registrar's office to have this data changed.
As of 2/25/2008
Michael Chavez-Kerr reports that 2/25/2008: "There has been an issue with this flag
disappearing in the last week or so. If you get more of these, call me."

LoboWeb/Phone/Touchnet
Common Problems Solutions

WILL BE
PAGED? SYSTEM
No
LoboWeb,
Touchnet

EMAIL/TEXT MSG
SAYS
N/A

No

TouchNet

No

ERROR
Student is having trouble accessing the
Account Suite from LoboWeb. Instead of
taking student to Current Account Status it
brings her to the Login (UNMID/PIN) page.

PROBLEM / AFFECTED SERVERS / CAUSES

There should be an automatic signon from
LoboWeb to Touchnet using UNM ID and PIN. This
problem could occur from a number of different
scenarios, but always ends with display of the
LoboWeb ID/PIN page, which is normally bypassed
when accessing Payments via the portal

N/A

Registration payments are not being

processed

Possible causes: 1) TouchNet is having an outage 1) Test Connectivity with TouchNet. To do this, go to the Student Team Home Page
at their DataCenter, 2) BANP is down (either janus, (http://www4.unm.edu/aissis/), click on TouchNet, and then click on "How to Test Connectivity."
the db server, or one of the prod application servers If there is a problem with the DAD, open an Incident in Service Center and direct it to the DBAs.
(jakka, kraz, or kajma), or the DAD is not working Use level 2. For instructions how to do this, go to the Student Team Home page
(http://www4.unm.edu/aissis/), click on Tech Tips, and see the "Service Center - Common
on the app servers
Functions" how-to. 2) If the DAD is okay, then open a ticket with TouchNet. For instructions
how to do this, go to the Student Team Home Page and click on TouchNet, and then go to
TouchNet Client Services.

TouchNet

N/A

Admissions Application payments are not

being processed

Possible cause: The Java Payment Client (JPC), a Open an Incident in Service Center and direct it to the DBAs. Use level 2. For instructions how
process that runs in the background on janus
to do this, go to the Student Team Home page (http://www4.unm.edu/aissis/), click on Tech
(BANP prod database server), is hung and needs to Tips, and see the "Service Center - Common Functions" how-to.
be restarted

No

TouchNet

N/A

Bursar's office reports errors trying to access Most likely tTouchnet has changed the IP number of Open a ticket with Touchnet. Have them revert back to the correct IP number
the Bill+Payments Suite: "unable to load
the site and have not communicated that to us.
payment ", or "Invalid License Key was
Found"

No

TouchNet

N/A

Authorized user reports that they have

forgotten their touchnet password, and also
possibly forgotten their email address.

No

TouchNet

N/A

While the Finance Train is running and settling

If the Finance Train is not running & therefore Web Application Payments should be available,
credit card batches, Web Application payments are modify GTVSDAX WEBPAY entry to Y.
turned off, via GTVSDAX, WEBPAY=N. This is a
WEB APPLICATION CREDIT CARD
UNM mod. Students can still fill out their Application
PAYMENTS ARE CURRENTLY
but can not complete it until payments are back up.
UNAVAILABLE due to Regular
Verify if the Finance Train is running and/or it had
Maintenance.You may work with your
application and save your changes by clicking problems the last time it ran. If it did not complete
the Finish Later button. You cannot complete successfully it may have left this setting at N
instead of changing it back to Y when done. Contact
your application until payments are again
the Finance Team (Jeff or Vicki ) if necessary.
available. Please check back soon and
complete the application when this message
is not present. (GTVSDAX: WEBPAY=N)

Authorized user cant make a payment on the

students account.

SOLUTION
1. Go to INB GOATPAD. Most likely the PIN has an expiration date or has been disabled.
Contact Registrar's office (Michael Chavez-Kerr) and ask them to correct it by un-disabling pin o
removing expiration date. 2. If using Safari as their web browser have them switch to IE or
Firefox.

UNM does not have access to change or reset passwords for Authorized Users. Here's the link
to the Authorized User log in page: https://touchnet.unm.edu/C21597_tsa/web/login.jsp. In the
Authorized Users log in window, you will see that there is a link to "view your password hint" or
"have email password emailed to you." If this method does not work or the authorized user does
not know their email address, the solution is for the student to delete this Authorized User and readd them and a new password will be emailed to the authorized user.

LoboWeb/Phone/Touchnet
Common Problems Solutions

WILL BE
PAGED? SYSTEM
Yes
LoboPhone

EMAIL/TEXT MSG
SAYS
Email/Text notification
from ECC: 'Failure:
LoboPhone - HTTP(s)'
or ROAM Log on
BANVR (LoboPhone
server) is showing
error: AFTER HOURS
SCRIPT INVOKED

No

LoboPhone

N/A

Receive the following error when attempting to Typically, this means that the PCAnywhere service Go to the server room and check the LoboPhone server: If you do not see the little computer
connect via PCAnywhere: "Communication has frozen or has stopped running on the
icon in the system tray: Go to Services and restart PCAnywhere service
error; Unable to connect to specified device" LoboPhone server (BANVR)

No

LoboPhone

No

While in PCAnywhere, mouse or keyboard is Cause of error: CAPS Lock is on or a key is stuck Go to machine room and check that CAPS lock is not on and the keyboard is responding
not responding correctly
properly, if problems persist, reboot.

No

LoboPhone

N/A

ROAM log won't load

No

LoboPhone

N/A

After registering, student is told to key '*' then Known problem using UNM land lines. Problem rpt Workaround until permanent solution: Have student use a cell or non-UNM land line
'#' to go back to main reg menu and confirm opened w/ sundard.
courses. Then is told: invalid crse number.

No

LoboPhone

N/A

ANY OF THE FOLLOWING in ROAM Log:

'TT824U-Could not erase TEMP1.DAT',
'TT044E-Database error - Code 60, File
D:\EPOSENCORE\DATA\TEMP1.DAT.MDB!
TEMP1.'
TT045EDatabase error - Error adding record: Error
updating database field: FLD1, Update or
CancelUpdate without AddNew or Edit. Function CEncDbField::SetFieldValue.
'TT860E-Could not write to the TEMP1.DAT
file'

LoboPhone appears to be functioning but if you go Login to ROAM and Stop/Start lines 1-24
deep enough into registration, after selection of
term, it speaks that a system error has occurred
and hangs up.

No

LoboPhone

N/A

Cant access ROAM from our laptops; only

from BANVR or BANVRT itself

Firewall setting is preventing access

No

Transcripts

SHRTRTC_TA_STU6 Problem with Transcipt Print Job

JobID - 999999
CREATE_PEREGRIN
E JobID - 999999

ERROR
PROBLEM / AFFECTED SERVERS / CAUSES
LoboPhone is unable to connect to BANP.
EXPLANATION: A monitoring application
Symptoms are: LoboPhone does not answer calls,
attempts to access the website every five
minutes. Three consecutive failures triggers or speaks the welcome message and then dead
silence. Possible causes: BANP is running super
the text message. The monitoring app has
been set to NOT send messages between the slow, or the password for the DAD called
VR_USER (on production app servers rhea and /or
hours of 11:00 P.M. and 1:00 A.M., And
Saturdays from 7pm-9pm (during regular cold cetus) was inadvertently changed due to an
upgrade.
database backup of BANP)

EncMain is the only service stopped, and

SvceManager appears to hang; when you attempt
to stop/start all Encore svces

SOLUTION
Could be: 1) High volume on BANP such as after Disenrollment or 1st day of classes or BANP
very slow 2) LoboPhone server has lost connectivity to the production application server (rhea
or cetus). To check connectivity link to
http://nrhea.unm.edu:7778/pls/VR_BANP/vrgkoint.p_bannervr?vr_command=main_menu You
should get the following results: VR_MSG_COUNT=15 VR_MSG1=|MAIN_MENU|CLEN
1200|CMSG 10054|WLEN 1080|RMSG 10050|TLMT 20|TMSG 10051|WMLN 10|WMSG
10049|FDLN 5|IDLN 5|TDLN 90|HLEN 90|HMSG 10027|IRLN 24|MTRY 5|EOR VR_MSG2=|VO
.1.2.3.5.8.9.*4.*6.*7.*9.*0|EOR VR_MSG3=|SP 10001|SP 321|EOR VR_MSG4=|SP 10002|SP
322|EOR VR_MSG5=|SP 10003|SP 323|EOR VR_MSG6=|SP 10005|SP 325|EOR
VR_MSG7=|SP 10200|SP 328|EOR VR_MSG8=|SP 344|SP 329|EOR VR_MSG9=|SP
10010|EOR VR_MSG10=|GI 1-2|EOR VR_MSG11=|IVR 0|EOR VR_MSG12=|IVR |EOR
VR_MSG13=|IVR |EOR VR_MSG14=|IVR |EOR VR_MSG15=|NS MAIN_MENU_OPT|EOR |<>
If NOT, that means that something is wrong with the DAD called VR_USER. Open a Peregrine
with the DBA team to resolve, and tell them what error message you are getting on the page
instead of the text above.

1) PCAnywhere into affected server. 2) Send Ctrl+Alt+Del, click on Task List, click on
Applications.
If it says SvceManager is not responding, click on End Task. 3) Relaunch
SvceManager, re-attempt stop/restart of all Encore services.

Ask Windows Support Group to unblock port 80 on the firewall for the problem server.

Transcript Print Requests usually end at 5pm when In APPWORX, the chain component had a status of 'Launch Error'. Reset the chain in Appworx
and it should run to completion with no transcripts to print.
the offices close, however, the sleep/wait chain
continues to run till 7pm. If this problem happens
after 5pm, it is usually external to the Transcript
Print Job.

LoboWeb/Phone/Touchnet
Common Problems Solutions

WILL BE
PAGED? SYSTEM
No
DARS

EMAIL/TEXT MSG
SAYS
Degree Audits not
printing

Yes

Academic
History

No

ERROR
BANP DARS audit print queue is stuck.

PROBLEM / AFFECTED SERVERS / CAUSES

SOLUTION
Open a peregrine, or recusp current one to:Business Systems, Admin - Student, Service
The most likely cause is a user with multiple
sessions holding locks on the DARS tables. If you down/not responding, Impact=High, Urgency=High, Assignment Group=PD - Databases,
can identify the user, kill the sessions and the audits Description: DARS Job Queue contains many with N status, queue appears to be stuck, please
should start running again. If this is not the cause, cycle the DARS daemon/engine
the DARS daemon may need
to be restarted." Determine if the Dars
daemon/engine is down by running this query in
toad: select status.count(*) from job_queue_list
group by status. If there are a bunch of Ns the
daemon is down.

Peregrine says
something like:
AWPROD
SHRTRTC_**_****
JobID - **** ('*' are
wildcards)

A module on the Student Sleep-Wake train

has been running for over 5 minutes

Sign onto Appworx. The offending module will most 1. Highlight the problem module, right click. Select 'KILL'. Wait until the status says 'KILL'. The
likely still be running. For some reason the module module must then be cleared from backlog. 2. Highlight the module again. Right click. Select
gets 'stuck' from time to time.
'DELETE'.

Appworx

The Student Night

Train has not run the
night before. You
check in the morning,
and it is still in queue.

The Student Night Train has not run because This is a known problem. Call Vicki Bellmyer and
ask her to restart her AR train. Once she do
of a DB error on SFRFASC in the AR train.
This module is a predecessor to a chain in the
STUDENT
train, so therefore the STUDENT train has not
yet finished.

No

DARS

User can run an audit, This error was caused by a problem with the
but after the audit on encoding of the program for which the
student was trying to run an audit.
LoboWeb is run, the
user gets the following
error: 'Error in
Program'

Most likely cause is an error in the

DARS encoding.

No

Migration

Migration is Rejected

Contact the DBA who did the migration and let them know you are not dropping a table and
The object(s) you are migrating contain the word
'drop'. The email will list the lines of code containing please redo the migration.
'drop'. Because a while back someone mistakenly
dropped a prod table, the migration script now
rejects anything with 'drop' in it.

DBA ERROR! SQL NETCONNECT

EFFECTING TABLE DATA! ABORTING
MIGRATION

Call Vicki Bellmyer and ask her to restart her AR train. Once that train completes, the Student
Night Train should complete also.

Notify the Degree Audit staff in the Records office of the problem and they will correct it.