KELLY ROSAL

(920) 905-5510 rosalk@tds.net

CAREER OVERVIEW
Team-oriented, results-driven IT Network Administrator / PC Support Specialist with experience in technical
support, server setup, network administration, testing and support of computer and printer software/hardware.
Strengths include understanding and communicating key information to users. Dedicated, thorough individual
with strong communication and interpersonal skills with ability to work well independently as well as in a team
environment.

DEMONSTRATED STRENGTHS
LAN & WAN
Technical Support
Network Administration
MS Office
Spectralink Phones
Sequel Server
Terminal Services

Active Directory
Disaster Recovery
Multi-Task Management
Cisco Wireless
Unify WL3
Digital Phone System
File & Print Sharing

Troubleshooting
Applications
SCCM
Analog Phones
Audio Systems
Paging Systems
Video Systems

CORE COMPETENCIES
Cisco Routers
Cisco Switches
L2/L3/VLANs
Routing Protocols
WANs (T1, T3)
Load Balancers

Spanning Tree
EtherChannel
Cisco ASA Firewalls
Training / Mentoring
L2L Tunnels
Web Filters/Fortigate/Blue Socket

VPN
Process Improvement
Communications
Network Monitoring
VoIP

TECHNICAL KNOWLEDGE
ROUTING
PROTOCOLS:

EIGRP OSPF BGP

HARDWARE:

Cisco Routers (3800, 3900)

Cisco Switches (2650/3560) HP Switches (2800/3400)
Cisco Access Points Wireless Systems

SOFTWARE:

Netflow Analyzer Solarwinds Microsoft Visio

HP Network Automation Cisco ACS Cisco CLI MS Office Suite 2016

PROFESSIONAL EXPERIENCE
PARKER HANNIFIN HOSE PRODUCTS DIVISION - Manitowoc, WI
1999 to 2015
.
Technical Resource Analyst / Network Administrator
As the only IT professional at this location, held a variety of roles supporting administrative and production
computing and telecommunication needs.
Partnered with staff to determine hardware and software needs. Recommended, deployed and upgraded
systems including servers, workstations, software, networks and peripheral equipment.
Worked with vendors to identify and order equipment and software. Installed, configured, and supported
local and regional area network hardware, software and communication services.
Created group policy standard for the Remote Desktop Clients that the whole Hose Products Division
followed.
Provided user training and served as a resource for end users.
Provided first and second level support for network servers, switches, workstations and peripherals.
Provided troubleshooting of both hardware and software either in person or through remote access.
Performed software upgrades on printers, servers, and workstations.
Installed/supported Fugitsu, Norstar, Spectralink, And Unify phone systems.
Setup and supported group 2-way audio systems.
Created documentation including implementing new procedures and special projects.
IT management of (2) Parker facilities.
Received a 12% wage increase in 2007 for outstanding performance.

RELATED EXPERIENCE
DOVENMUEHLE MORTGAGE, INC. Schaumburg, IL
PC Technical Support
Provided PC and application support for a Fannie Mae Mortgage Co. consisting of 550 plus users.
Installed and configured Novell 4.11/MS Windows95 operating system.
Supported Help Desk for MS Office 97 and specific applications to support the mortgage company.

ECHO, INCORPORATED -Lake Zurich, IL

PC Support Specialist/Technician

Setup of PCs for Windows3.1, Windows95, and DOS based systems.

Provided help desk support for all infrastructure software applications.
Performed all troubleshooting of hardware and software.

EDUCATION
Mechanical Design Technician; Lakeshore Technical College - Cleveland, WI
Professional development continues through participation in workshops in management topics.

CERTIFICATIONS AND TRAINING

Hands-On Upgrading and repairing PC's - Northern Illinois State University

A+ PC Maintenance Program
A+ Core & DOS/Windows Certification Examinations
Novell Certification Examination CNA
Administering Microsoft SQL Server
AS/400 Server Management
AS/400 Client Access for Administrators
Supporting, Troubleshooting, Opt. Windows Server 2003
Active Directory
Windows 8.1
VMware/vSphere
CCNA
Microsoft Windows Server 2012 Certification - Exam 70-410
Microsoft Windows Server 2012 Certification - Exam 70-411
Microsoft Windows Server 2012 Certification - Exam 70-412
Windows Server 2012 Certification Exam 70-413 MCSE
Cisco CCNA Security: The A, B, C's of IPv6
Routing Configuration & Router Administration for Cisco CCNA
Cisco CCNA Wireless - Exam 640-722