Ann M Allen

Pueblo West, CO 81007

507.259.8504
Allen.ann@hotmail.com

Executive Assistant |Office Manager with expertise in Human Resources and

Communications. Professional with over 17 years of direct mail and email marketing,
fulfillment operations and customer service.

Professional Experience
American Vein & Vascular Institute

Executive Support Specialist |Communications Manager

January 2013 to October 2015

Administrative support to Executive Team, including CEO manage staff calendars, schedule
meetings, liaison to business partners and vendors
Office management front desk reception, phones, correspondence, office equipment and
supplies
Internal communications establish and maintain distribution lists; create and deploy email
announcements, newsletters, surveys; analyze and report engagement and survey results
Human resources recruiting and onboarding ad placement in print and electronic platforms,
travel arrangements for interviewing candidates, background checks, drug screens, orientation
materials, confirm credentials
Corporate travel specialist coordinate air, lodging, rental cars, submit conference registrations,
negotiate corporate rates with preferred vendors, schedule usage of company cars
Event and meeting coordination negotiate venue and catering contracts, manage preparation
and delivery of presentation materials, facilitate attendee and presenter lodging and travel
arrangements
Marketing mailings facilitated promotional mailings to referring physicians and patients,
printing of materials, list management, mail merge, establish bulk mailing permit and qualifying
sortation, schedule introduction to the mail stream
Philanthropy administration review gift requests and present to CEO for approval, prepare and
deliver donation materials, document all donations and generate annual report
Document and database management create and update forms and documents, print-ondemand and contract with print vendors as appropriate, curate and archive company digital
assets
Accomplishments and awardso Deployment of direct mail campaigns of more than 5000 pieces
o Completed physical inventory of company assets at offsite warehouse

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Coordinated catering for over 100 Lunch & Learn events in multiple cities in Colorado
and Texas
Developed survey submission format for peer-nominated Employee Excellence Awards,
compiled and organized responses for presentation to awards committee
Super user of Central Desktop project management and collaboration platform,
Constant Contact, Survey Monkey, MailChimp, AMEX Concur travel management
application
Served on Silent Auction Volunteer Committee for annual American College of
Phlebology Foundation fundraiser. Solicited donations from major
benefactors/exhibitors, as well as coordinating internal efforts to secure donations from
vendors and business partners. Arranged delivery of donated items to event site, along
with all required documentation. Worked onsite to assist with set up and daily
operations of the silent auction.
Recipient of 2014 American Vein & Vascular Institute Unsung Hero Award.

Mayo Clinic Global Products and Services

Operations Coordinator
June 1995 to December 2012

Direct marketing identify segment testing, detail offer criteria

Mail order and subscription fulfillment communicate offer instructions to fulfillment vendor,
oversee process efficiency evaluation and improvement, reporting and documentation,
coordinate processes between multiple service providers
Customer service call center operations, policy and procedures, evaluate service standards,
process improvement, issue resolution
Inventory management track stock levels of product and promotional items

Education
Winona State University Winona, Minnesota
Bachelors of Teaching (BT) in Elementary Education
Continuing Education and Career Development
Constant Contact workshop September 2015
SkillSoft online career development courses including HR and Customer Service Ongoing