Business Etiquette is a set of norms that instructs us on what is considered

socially-acceptable behavior and what manners are conventional and are

expected in a place, or while interacting with people with certain rank, age.
Business Etiquette answers, whether or not, a behavior is socially acceptable
and culturally respectable.

Electronic Mail or e-mail is a system of electronic correspondence by which

users send and receive message over a network of computer and
telecommunication links.
E-MAIL ETIQUETTES
1. Timely respond to e-mail message.
2. For convenience of receiver provide clearly worded subject lines for all
messages.
3. Use short paragraph for gaining readers attention.
4. Be complete and concise and avoid rambling.
5. Use upper and lower-case letters. It is easier to read. All capital letter is
considered
Shouting, which should be avoided.
6. Avoid inappropriate and unpleasant language. Avoid mailing Abbreviations.
7. Avoid adding too many attachments to your message.
8. Always write personal name if your mail system allows it. Personal names
attached to your
address signify you better than your e-mail address.
9. Reread and proofread the message before sending.
10. Use spell check for correct spelling and ensure that the message is free
from grammatical error.
11) Use a Professional Email Address

ROLE OF COMMUNICATION IN BUSINESS

The term business communication is used for all messages that we send and
receive for official purpose like running a business, managing an
organization, conducting the formal affairs of a voluntary organization and so
on. Business communication is marked by formality as against personal and
social communication.
Communication is the life blood of the business. No business can develop
in the absence of
effective communication system.
Communication is the mortar that holds an organization together,
whatever its business or its

size.
When people within the organization communicate with each other, it is
internal communication
and when people in the organization communicate with anyone outside the
organization it is called external communication.
Ability to work well in teams, to manage your subordinates and your
relationship with seniors,
customers and colleagues depends on your communication skill.

Telephone Etiquettes
1) Make sure your content is crisp and relevant.
2) Never put the second party on a very long holds.

BE COURTEOUS - Use common courtesy words such as, Thank you, Please
and Youre Welcome
3) While taking messages make sure you have the correct name and number
4) Answer all calls with a warm, sincere greeting. - Put a smile in your voice.
5) Listen without interrupting.

Bibliography- A list of the books referred to in a scholarly work, typically printed as an

appendix.

PRINCIPLES OF EFFECTIVE WRITING

1. Unity: Unity of writing implies a condition of being one. The principle of
unity applies on
three levels. First, the individual sentences must be unified. Second, the
individual paragraph
must be unified. Third, the totality of the message must be unified.
2. Coherence: To achieve clarity in a written communication the principle of
coherence
should be there. Relation and clarity are two important aspects of coherence.
The principle
of coherence applies to sentences, paragraphs and to the message as a
whole.
3. Avoid jargon: As far as possible, the writer should avoid jargon. Jargon is
a language which
is special to science, commerce, technology, trade or profession. In private
language with
persons in the field, jargon may be incorporated. In other cases, jargon can
be used, but the
only thing is that the words used must be clear to others as well.
4. Accuracy: The subject matter must be correct and accurate. The manner
in which the

message is transmitted must be correct. Accuracy in writing can be achieved

by careful
checking and editing.
5. Brevity: A writing should be shorter by using few words for many. Brevity
not only saves
the time but also gives grace to the writing. Business communication must
be brief and direct.
6. 7 Cs of communication: Clarity, Courtesy, Completeness,
Concreteness, Completeness, Correctness, Consideration &
Conciseness.

Visual aid -

an item of illustrative matter, such as a film, flipchart, slide, or model, designed

to supplement written or spoken information so that it can be understood more easily.