Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
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Lastresponse:lessthanaminuteagoinLaptopTechSupport
claec
Askyourquestion
February17,20135:46:25PM
MyAsusux31ultrabooksuddenlydecidedtostopchargingthisafternoon.Thechargerhasasteady
greenlight,andthewindowsstatusis"Pluggedin,notcharging".I'verestarted,trieddifferentsockets,
etc.Nochange.Anysuggestions?
g
Moreabout:asusux31pluggedcharging
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phil22
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February17,20137:52:43PM
"Pluggedin,notcharging"
hangthe9
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32080messagessince3/24/10
Notnecessarilyafaultorerror.Whenthebatteryisfullycharged(100%)thechargingcircuitis
automaticallydisconnecteduntilthebatteryfallsbelow100%again.Thispreventsthebattery
beingovercharged.
ffg7
That'sthesamemessageIseeonmylaptopwhenthebatteryisfullychargedwhenImouseover
thebatteryicon.
2936messagessince4/7/15
Replytophil22
claec
February17,20138:21:40PM
Sorry,shouldhavespecified.Thelaptopwasdrainingwhilegivingthemessage.Asin,under20%.
However,itseemstohavesolveditselfafterafewrestartsanyways.
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claec
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
February17,20138:21:40PM
1/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
Bestanswerselectedbyclaec.
0
Replytoclaec
rwbrussels
October3,20148:48:52AM
Hihopingpeoplefindmysolutionuseful.IhaveanASUSUX32A,butamguessingthatthis
problemiscommontotheirZenbooks.Whenthelaptopisfullycharged,itwillsay"pluggedin,
fullycharged",unfortunately,somelaptopsjuststopchargingthebatteryandthelightontheplug
blinksredandgreenmeaningafault,andwillneverchargeagain.Ihavereadinotherthreadsthat
thiscanbefixedbyuninstallingdriversandunpluggingthebattery,butthishastobedone
constantly.OnmyUX32Athebatterywentdownto4%andrefusedtochargeatall,evenwhen
shutoff.ButIfiguredoutwhattheproblemwas:itisintheBIOSsettings,forUSBchargingwhen
off,andallowlaptoptogointolowpowermodewhenoff.ThesesettingswereENABLEDonmine
thedaytheproblemsstarted,andtheproblemsstoppedwhenIdisabledthem.Soitmustbea
bugintheBIOS.Ifyouhavethesameproblem,trychangingthesesettingsintheBIOS.
0
l
Seealso
SOLVED
PluggedIn,Notcharging.
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Pluggedin,notcharging.
GatewayLaptopwon'tpoweron,charginglight
isonwhenpluggedin.PLEASEHELP
SOLVED MyAcerAspireE15Laptopnon
removablebatterywontchargeanymore.It
tellsmethatitispluggedinbutnotcharging.
DoI
SOLVED Battery0%(Pluggedinandcharging)
Stillcantuselaptopwithoutmainspower
Replytorwbrussels
manujun
October4,20141:55:27AM
m
rwbrusselssaid:
Hihopingpeoplefindmysolutionuseful.IhaveanASUSUX32A,butamguessing
thatthisproblemiscommontotheirZenbooks.Whenthelaptopisfullycharged,itwillsay
"pluggedin,fullycharged",unfortunately,somelaptopsjuststopchargingthebatteryand
thelightontheplugblinksredandgreenmeaningafault,andwillneverchargeagain.I
havereadinotherthreadsthatthiscanbefixedbyuninstallingdriversandunpluggingthe
battery,butthishastobedoneconstantly.OnmyUX32Athebatterywentdownto4%
andrefusedtochargeatall,evenwhenshutoff.ButIfiguredoutwhattheproblemwas:it
isintheBIOSsettings,forUSBchargingwhenoff,andallowlaptoptogointolowpower
modewhenoff.ThesesettingswereENABLEDonminethedaytheproblemsstarted,
andtheproblemsstoppedwhenIdisabledthem.SoitmustbeabugintheBIOS.Ifyou
havethesameproblem,trychangingthesesettingsintheBIOS.
0
l
canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem?
Replytomanujun
rwbrussels
October16,201412:54:41AM
>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem?
Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnotcharging,
shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointothebluescreen
BIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)untilyoufindsomething
like"USBChargingWhenOff"or"USBCharger+",andifthisisenabled,disableit.Alsodisable
thesettingfor"lowpowermodewhenoff".Thensavethesettingsandreboot.Thesewerethe
problemonminebeingontheycausedthelaptoptoalwayssay"pluggedin,notcharging"until
thelaptopbatterieswentdead.ProbablyWindows8.1isaskingtheBIOSforthestateofthe
batteryandthechargingsystemandthesesettingsareinterferingandcausingittoreportanerror,
soWindowstellsthechargingsystemtoshutdown...
0
l
[/quotemsg]
Replytorwbrussels
manujun
October20,20149:46:56AM
m
rwbrusselssaid:
>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem
0
l
Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
2/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...
[/quotemsg]
hi,iwanttoaskthatifidon'tdisablethesettings,thebatteryofmylaptopwilldieeasily?
Replytomanujun
manujun
October22,20149:47:24PM
m
rwbrusselssaid:
>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem
0
l
Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...
[/quotemsg]
ermthereisnosuchoptionatbiosthere==how.....
Replytomanujun
jallison83
November15,20144:38:30AM
Recommendation:
rwbrusselssaid:
AxisVidiusDroneReview
0
l
Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...
JusttoconfirmthisIhaveaZenbookUX32VDwhichonemorninglastweekrefusedtocharge
thechargersimplyblinkingorangeandgreenatme.HavejustdisabledtheUSBCharger+option
intheUEFIbios,andeverythingisworkingagain.Noideawhyitstoppedworking(thebatteryhas
done416cycles,with16%wearaccordingtoHWINFOhttp://www.hwinfo.com/).AnnoyinglyI've
alreadyorderedareplacementforitbutIguessthesparewillbeuseful.
Replytojallison83
nolegs95
April10,20153:45:55AM
m
rwbrusselssaid:
Hihopingpeoplefindmysolutionuseful.IhaveanASUSUX32A,butamguessing
thatthisproblemiscommontotheirZenbooks.Whenthelaptopisfullycharged,itwillsay
"pluggedin,fullycharged",unfortunately,somelaptopsjuststopchargingthebatteryand
thelightontheplugblinksredandgreenmeaningafault,andwillneverchargeagain.I
havereadinotherthreadsthatthiscanbefixedbyuninstallingdriversandunpluggingthe
battery,butthishastobedoneconstantly.OnmyUX32Athebatterywentdownto4%
andrefusedtochargeatall,evenwhenshutoff.ButIfiguredoutwhattheproblemwas:it
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
0
l
3/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
isintheBIOSsettings,forUSBchargingwhenoff,andallowlaptoptogointolowpower
modewhenoff.ThesesettingswereENABLEDonminethedaytheproblemsstarted,
andtheproblemsstoppedwhenIdisabledthem.SoitmustbeabugintheBIOS.Ifyou
havethesameproblem,trychangingthesesettingsintheBIOS.
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
Replytonolegs95
rwbrussels
April10,20154:20:22AM
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Trychangingthesettings
intheBIOSasdescribedhere,todisableallpowerfeatures.Thenreboot,anditshouldhopefully
startchargingagain.
0
l
Replytorwbrussels
nolegs95
April10,20154:48:18AM
rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Trychangingthe
settingsintheBIOSasdescribedhere,todisableallpowerfeatures.Thenreboot,andit
shouldhopefullystartchargingagain.
ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?
Replytonolegs95
rwbrussels
April10,20155:21:13AM
nolegs95said:
l
rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Try
changingthesettingsintheBIOSasdescribedhere,todisableallpower
features.Thenreboot,anditshouldhopefullystartchargingagain.
ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?
Wow,notsure.Itshouldbootupwiththepowerpackpluggedinevenifthebatteryisdead.Ifthe
powerpacklightisnoton,thenthepowerpackisfaulty.Ifthepowerpacklightisonbutyoucannot
getittoboot,Iwouldsuggestopenthebackofthelaptopandunpluggingthebatterypack,and
thentrytorebootthemachinefromthepowerpack.Ifthatsucceeds,youcouldplugthebattery
backinanditshouldcharge.Ifthatfails,youmusthaveeitherabadpowerpackormotherboard...
Replytorwbrussels
nolegs95
April10,20155:38:59AM
m
rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Trychangingthe
settingsintheBIOSasdescribedhere,todisableallpowerfeatures.Thenreboot,andit
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
0
l
4/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
shouldhopefullystartchargingagain.
rwbrusselssaid:
nolegs95said:
rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.
TrychangingthesettingsintheBIOSasdescribedhere,todisableall
powerfeatures.Thenreboot,anditshouldhopefullystartchargingagain.
ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?
Wow,notsure.Itshouldbootupwiththepowerpackpluggedinevenifthebatteryis
dead.Ifthepowerpacklightisnoton,thenthepowerpackisfaulty.Ifthepowerpacklight
isonbutyoucannotgetittoboot,Iwouldsuggestopenthebackofthelaptopand
unpluggingthebatterypack,andthentrytorebootthemachinefromthepowerpack.If
thatsucceeds,youcouldplugthebatterybackinanditshouldcharge.Ifthatfails,you
musthaveeitherabadpowerpackormotherboard...
Thanksfortheadvice,unfortunatelyitwasunsuccessful,allIknowisthere'snoproblemwiththe
powercord,andthecomputerstoppedchargingassoonasthewindows8.1updatedownloaded
itself...
Replytonolegs95
rwbrussels
April10,20156:17:56AM
Yes,thishappenedtomine,too,ithastodowiththepowerdriversthatwereupdatedbyWindows
8.Ifyoucannotbootthelaptopatall,ifitwillnotturnon,youprobablyhavetoopenthelaptopand
removethebattery,bootup,reinstallthebattery.Ifyoucanbootthebatterywillnotcharge,there
arealotofsolutionsonthewebforthisproblemunderWindows8,mostinvolveuninstallingthe
BATTERYdriverthroughControlPanel.WillthemachinegointoBIOSatall?
0
l
nolegs95said:
rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Try
changingthesettingsintheBIOSasdescribedhere,todisableallpower
features.Thenreboot,anditshouldhopefullystartchargingagain.
rwbrusselssaid:
nolegs95said:
rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon't
charge?
It'spossibleyourbatteryisjustdeadforsomereason,but
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
5/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
probablynot.TrychangingthesettingsintheBIOSasdescribed
here,todisableallpowerfeatures.Thenreboot,anditshould
hopefullystartchargingagain.
ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?
Wow,notsure.Itshouldbootupwiththepowerpackpluggedinevenifthe
batteryisdead.Ifthepowerpacklightisnoton,thenthepowerpackisfaulty.If
thepowerpacklightisonbutyoucannotgetittoboot,Iwouldsuggestopenthe
backofthelaptopandunpluggingthebatterypack,andthentrytorebootthe
machinefromthepowerpack.Ifthatsucceeds,youcouldplugthebatterybackin
anditshouldcharge.Ifthatfails,youmusthaveeitherabadpowerpackor
motherboard...
Thanksfortheadvice,unfortunatelyitwasunsuccessful,allIknowisthere'snoproblem
withthepowercord,andthecomputerstoppedchargingassoonasthewindows8.1
updatedownloadeditself...
Replytorwbrussels
nolegs95
April10,20156:47:19AM
NoIcan'tgetittogointoanythingatall,theonlyresponseIcangetoutofitatalliswhenIhold
thepowerbuttonandthebatterylightflashesonandoffforafewseconds
Replytonolegs95
iiCookieCone
0
l
April12,20151:51:02PM
Well.ThisnisntEXACTLYananswer.Ivebeenhavingthesameproblembut,minesdead.itsthe
exactsamemodel.Anyanswers?
ReplytoiiCookieCone
KanatZaiitov
0
l
May6,201510:04:42PM
Hi,
IhaveaUX32AwithWindows8.1installed.
sometimesitisstoppingcharging(especiallywhileplayinggames),andifIlogout,itischarging
again.
0
l
cannotunderstandwhatmaybereason.
ReplytoKanatZaiitov
RazzleDazz
August9,20159:53:16PM
m
KanatZaiitovsaid:
Hi,
IhaveaUX32AwithWindows8.1installed.
sometimesitisstoppingcharging(especiallywhileplayinggames),andifIlogout,itis
chargingagain.
0
l
cannotunderstandwhatmaybereason.
Mineisdoingthesamethingnowandhasdonebefore.Lasttimeijustleftitaloneforthenight
anditwasworkingagaininthemorningnoproblem.HopefullyitwillfixitselfagainThistime
ReplytoRazzleDazz
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
6/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
ReplytoRazzleDazz
RazzleDazz
August9,20159:56:48PM
Ijustgotwindows10soI'!thinkingthatmaybethecause.Hasanyoneelseupdatedtheir
windows?
ReplytoRazzleDazz
Paharohto
0
l
September2,20159:53:20AM
m
RazzleDazzsaid:
Ijustgotwindows10soI'!thinkingthatmaybethecause.Hasanyoneelseupdated
theirwindows?
0
l
Hi!MyproblemsstartedasIupgradedtoWin10.JustsendmyZenbookux32lnsecondtimeto
service...
Ithinkithassomethingtodowithsleepmode.BothtimesIleftmydevicealonetogetsome
coffee.WhenIgotbackitwascompletelydead.Itdidnotstartupanddidnotstarttocharge.Even
theledindicatorswontturnon.
Whenusingwin8.1Ididnthaveanyproblems.WhenIgetmydevicebackfromserviceIwill
preventitfromgoingtosleepmodeorswitchbacktowin8.
ReplytoPaharohto
Stanley_1
January1,201611:13:50AM
m
rwbrusselssaid:
>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem
0
l
Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...
[/quotemsg]
PLEASETAKENOTE
MyproblemarosewhenIconvertedtothefreebieofWin10....
.
DidnothavetogointoBiosallIhadtodowasgointo"Advance"onpowersettings
andthenIdidchangethestatusofto"disable"...
.
Instantaneously(uponhittingapproveofthesettingchange)statuschangedto
"Pluggedincharging".
.
ThanksMUCHforputtingmeonthecorrectpathway!
ReplytoStanley_1
Zane__
lessthanaminuteago
ASUSSupportgotmetopresspowerbutton,HOLDINandrepeatedlypress"F2"manytimesthen
restartworkedlikeacharmformyT100TAFTransformer,alsoyoucancallASUSsupporteven
outofwarrenty8773392787
ReplytoZane__
http://www.tomsguide.com/forum/8811135asusux31pluggedcharging
0
l
7/8
1/18/2016
Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
Zane__
lessthanaminuteago
ASUSSupportgotmetopresspowerbutton,HOLDINandrepeatedlypress"F2"manytimesthen
restartworkedlikeacharmformyT100TAFTransformer,alsoyoucancallASUSsupporteven
outofwarrenty8773392787
ReplytoZane__
Askthecommunity
0
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