NOTICE
Canoga Perkins has prepared this users manual for use by customers and Canoga Perkins
personnel as a guide for the proper installation, operation and/or maintenance of Canoga
Perkins equipment. The drawings, specifications and information contained in this document
are the property of Canoga Perkins and any unauthorized use or disclosure of the drawings,
specifications and information is prohibited.
Canoga Perkins reserves the right to change or update the contents of this manual and to
change the specifications of its products at any time without prior notification. Every effort
has been made to keep the information in this document current and accurate as of the date
of publication or revision; however, no guarantee is given or implied that the document is
error free or that it is accurate with regard to any specification.
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Table of Contents
Chapter 1 System Requirements.........................................................................................1
1.1
Windows Platform Requirements ................................................................................1
1.1.1
Windows Minimum Hardware Requirements ...........................................................1
1.1.2
Windows Minimum Software Requirements.............................................................1
1.2
Solaris Platform Requirements....................................................................................1
1.2.1
Solaris Minimum Hardware Requirements ...............................................................1
1.2.2
Solaris Minimum Software Requirements ................................................................2
1.3
HP-UX Platform Requirements ...................................................................................2
1.3.1
HP-UX Minimum Hardware Requirements...............................................................2
1.3.2
HP-UX Minimum Software Requirements ................................................................2
1.4
SNMP Agent Requirements ........................................................................................2
Chapter 2 Installing CanogaView Smart Element Manager ..............................................7
2.1
Installation Process .....................................................................................................7
2.2
Installation Steps .........................................................................................................7
2.2.1
Insert CD ..................................................................................................................7
2.2.2
Product Splash Display ............................................................................................9
2.2.3
Installation Introduction ..........................................................................................10
2.2.4
License Agreement ................................................................................................10
2.2.5
Important Information .............................................................................................12
2.2.6
Choose Install Folder .............................................................................................13
2.2.7
Choose Shortcut Location ......................................................................................13
2.2.8
Choose Link Location.............................................................................................14
2.2.9
Select Install Set.....................................................................................................15
2.2.10 Enter SNMP Trap Port ...........................................................................................16
2.2.11 Enter CanogaView Server Host .............................................................................17
2.2.12 NNM Integration .....................................................................................................19
2.2.13 Pre-Installation Summary .......................................................................................19
2.2.14 Installation Billboards .............................................................................................21
2.2.17 Installation Complete..............................................................................................22
2.3
Post Installation Steps...............................................................................................22
2.3.1
HP OpenView URL Setup for SNMP Agents .........................................................22
2.3.2
Netscape Navigator Environment Variable (Unix only) ..........................................23
2.3.3
Delete Directories if Desired (Unix only) ................................................................24
Chapter 3 Using CanogaView Smart Element Manager ..................................................25
3.1
User Interface Overview............................................................................................25
3.1.1
Application Overview..............................................................................................25
3.1.2
Menus and Toolbars...............................................................................................29
3.1.3
License Restrictions ...............................................................................................30
3.2
Getting Started ..........................................................................................................32
3.2.1
Opening CanogaView Smart Element Manager ....................................................32
3.2.2
Start CanogaView Smart Element Manager ..........................................................33
3.2.3
Login.......................................................................................................................35
3.2.4
Agent Chooser .......................................................................................................35
3.2.5
Views......................................................................................................................38
3.3
Other Applications .....................................................................................................44
3.3.1
Account Manager ...................................................................................................44
3.3.2
Alarm Monitor .........................................................................................................46
3.3.3
Configuration ..........................................................................................................51
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3.3.4
Reset ......................................................................................................................52
3.3.5
Reports...................................................................................................................54
3.3.6
Security Manager ...................................................................................................58
3.3.7
Status .....................................................................................................................60
3.3.8
Telnet .....................................................................................................................64
3.3.9
TFTP Server...........................................................................................................65
Chapter 4 Frequently Asked Questions............................................................................67
4.1
What Web Server Platforms are supported?.............................................................67
4.2
What Web Client Platforms are supported? ..............................................................67
4.3
What Web Server is used by CanogaView Smart Element Manager? .....................67
4.4
What is a Java Plug-In or Java Runtime Environment? ............................................67
4.5
How many Web Clients are supported?....................................................................67
4.6
How many User Accounts are supported?................................................................68
4.7
How do I Install CanogaView Smart Element Manager? ..........................................68
4.8
How do I Uninstall CanogaView Smart Element Manager? ......................................68
4.9
How do I Login? ........................................................................................................68
4.10 Why doesn't CanogaView Smart Element Manager support Netscape 6.0? ............68
4.11 What Version of HP OpenView can CanogaView Smart Element Manager be
integrated with?.....................................................................................................................69
4.12 What does CanogaView Smart Element Manager actually do?................................69
4.13 Which Canoga Perkin's Products does CanogaView Smart Element Manager
manage? ...............................................................................................................................69
4.14 What versions of the products must be installed?.....................................................69
4.15 What is a Domain? ....................................................................................................69
4.16 How are Remote Products managed? ......................................................................70
4.17 What Security Levels does CanogaView Smart Element Manager support? ...........70
Chapter 5 Troubleshooting ................................................................................................71
5.1
No Response from SNMP Agent...............................................................................71
5.2
"Model Not Found" image appears on my View........................................................71
5.3
Traps/Alarm Processing ............................................................................................72
Appendix A Warranty Information................................................................................... A-1
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List of Figures
Figure 1-1: DMM Host Table.................................................................................................3
Figure 1-2: 9135 Host Table .................................................................................................4
Figure 1-3: SNMP Agent Chooser showing Edit Window .................................................5
Figure 2-1: Product Splash Display.....................................................................................9
Figure 2-2: Installation Introduction..................................................................................10
Figure 2-3: License Agreement..........................................................................................11
Figure 2-4: Important Information .....................................................................................12
Figure 2-5: Choose Install Folder ......................................................................................13
Figure 2-6. Choose Shortcut Location ..............................................................................14
Figure 2-7. Choose Link Location. ...................................................................................15
Figure 2-8. Choose Install Set...........................................................................................16
Figure 2-9: Enter SNMP Trap Port ....................................................................................17
Figure 2-10: Enter Web Server HTTP Port .......................................................................18
Figure 2-11: NNM Integration ............................................................................................19
Figure 2-12: Pre-Installation Summary ............................................................................20
Figure 2-13: Billboard Example .........................................................................................21
Figure 2-14: Installation Complete ....................................................................................22
Figure 3-1. Starting Point ...................................................................................................26
Figure 3-2. Agent Chooser Toolbar ...................................................................................29
Figure 3-3. Domain View Toolbar ......................................................................................29
Figure 3-4. Device View Toolbar ........................................................................................29
Figure 3-5. Too many users ...............................................................................................31
Figure 3-6. Shortcut Menu..................................................................................................32
Figure 3-7. IE Address Field Example ...............................................................................33
Figure 3-8. CanogaView Start Page...................................................................................34
Figure 3-9. Login Screen ....................................................................................................35
Figure 3-10: SNMP Agent Chooser....................................................................................36
Figure 3-11. Add/Edit Agent Screen ..................................................................................37
Figure 3-12. Agent Chooser Status Example ...................................................................38
Figure 3-13. Selectable Views ............................................................................................39
Figure 3-14. Domain View...................................................................................................40
Figure 3-15. Chassis View. .................................................................................................41
Figure 3-16. Modem View. ..................................................................................................42
Figure 3-17. 9135G View .....................................................................................................43
Figure 3-18. 9135G Port View.............................................................................................43
Figure 3-19: Account Manager...........................................................................................45
Figure 3-20: Add User.........................................................................................................45
Figure 3-21. Alarm Monitor All Alarms Filter .................................................................47
Figure 3-23. Alarm Legend .................................................................................................49
Figure 3-24. Alarm Event Queries......................................................................................50
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1.1
1.2
Sun SparcStation
128MB RAM (256MB is recommended)
200MB free disk space for application space
300MB free disk space of tmp space during the installation process
CD-ROM Drive
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1.3
1.4
The IP address of the server on which the CanogaView Smart Element Manager Enterprise
software is installed must be added to the SNMP Agents host table for each device that is
to be managed. Additionally, if trap/alarm monitoring is desired, then the appropriate
access level and trap port must be setup.
The SNMP Agents currently supported are:
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It is important that the software (aka firmware) installed on any of the SNMP Agents listed
above, be at the required level in order for CanogaView Smart Element Manager to correctly
access the essential management data residing at the network element level.
An example telnet session screen showing the DMM Host Table is shown below:
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An example of a 9135 Host Table telnet session screen is shown below: (the screens for the
9140 and 9135G products are very similar to that of the 9135)
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In addition, the CanogaView Smart Element Managers SNMP Agent Chooser application
must be used to add each managed SNMP Agent to its database. CanogaView Smart
Element Manager must know the IP Address and Agent Type of the SNMP Agent so that
the correct management applications are used to access and retrieve data from the
managed device using the SNMP protocol and device relevant MIB variables.
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Chapter 2
Installing CanogaView Smart Element Manager
All files necessary for the installation of the CanogaView Smart Element Manager software
are contained on the installation CD. Additionally, this manual as well as other technical
information is also contained on the CD and installed with the software.
2.1
Installation Process
The following steps assume that the CanogaView Smart Element Manager software is being
installed via the installation CD. If the software has been downloaded from Canoga Perkins
corporate web site, then locate the install.htm file at the top of the downloaded directory
tree and select/execute it.
If you install CanogaView onto a computer running Network Node Manager (NNM) and you
select the option to integrate with NNM, the NNM services must be running. Additionally, if
the NNM user interface is running, ensure that the Event Configuration application is not
displayed. You will be reminded of this during the installation.
Note: The actual install process will vary slightly depending upon the hardware
platform, operating system software and the response to installer prompts. Not all of
the installer steps described appear during installation. The installation screen
examples shown in this manual are from a Windows NT installation with HP
OpenView NNM also installed.
2.2
Installation Steps
2.2.1 Insert CD
Windows Platforms
Insert the CD into the CD-ROM drive.
If the installer web page did not automatically display when the CD was inserted into
the CD-ROM drive, locate the file install.htm and double click on it or open it with
your browser (File >> Open or File >> Open Page). Read the installation
instructions and then proceed to the next step.
The next step in the installation process is basically to locate and execute the
installation procedure which is on the CD. This can be done by selecting (clicking) on
this install link, or by locating the InstData/Windows/Vm directory on the CD ROM
and executing the file install.exe.
Next proceed to section 2.2.2.
Solaris Platform
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HP-UX Platform
Installation on HP-UX requires that the Portable File System (PFS) processes
pfs_mountd and pfsd be running. Determine if they are running by executing the
command:
ps -e | grep pfs
If this command returns no output, start the PFS processes via these commands:
nohup /usr/sbin/pfs_mountd &
nohup /usr/sbin/pfsd &
Insert the CD into the CD-ROM drive. If the directory /cdrom does not exist on your
workstation, create it now:
mkdir /cdrom
Mount the CD via the command:
/usr/sbin/pfs_mount -t rrip /dev/rdsk/c0t0d0 /cdrom
Substitute the device name of your CD-ROM drive for /dev/rdsk/c0t0d0 if necessary
(command ioscan -fnC disk will display your CD-ROM device name).
Make sure that Netscape Navigator recognizes the .bin file extension as a binary
executable file.
Display the Navigator Preferences window (Edit >> Preferences). Open the
preferences for category Navigator >> Applications, and find the Binary Executable
list item. Select this item and click Edit. If bin is not listed in the Suffixes field,
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append it to the current value of Suffixes and save the change (use a comma to
separate suffix values (e.g. uu,bin)).
Locate the file install.htm and open it with your browser (File >> Open Page). A
browser page will open with the CanogaView Smart Element Manager image
displayed. Read the installation instructions and then proceed to the next step.
The next in the installation process is basically to locate and execute the installation
procedure which is on the CD. Locate the InstData/Hpux/Vm directory on the CD
ROM and executing the file install.bin. Proceed to section 2.2.2 below.
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Remote Access This option sets up the Client computer with shortcuts and menu
options to access a CanogaView Server.
Remote Access fro - This option does not install CanogaView software on the target
computer, but does customize NNM for Canoga Perkins devices and for access to
CanogaView software installed on other computers.
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2.3
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device (eg. 1020, 1040, etc.). If for any reason this setting is unsuccessful, the
manual setting of such is required. The setting of the management URL must be
specified to be able to access an SNMP Agents View from the NNM web interface.
If a SNMP Agent's Management URL attribute does not get set properly, try
adjusting the NNM configuration change polling interval. This interval is accessed
via the NNM dialog: Options->Network Polling Configuration:IP/IPX
Make sure "Perform configuration checks" is checked. The value for "Configuration
polling interval" is the maximum length of time it should take for NNM to set the
Management URL for SNMP Agent(s) after installing CanogaView Smart Element
Manager. Since the default interval is one day, you may want to adjust this to a
shorter interval, at least temporarily. Note that these two parameters are also used
by the NNM netmon process.
If the Management URL still does not get set properly, it may be configured manually
as documented below.
Setting Management URLs Manually
1.
2.
3.
4.
5.
"http://nms_server_host:8080/nms/jsp/Dev91xxView.jsp?IP_CONTEXT=agent_ip_addr"
9135G "http://nms_server_host:8080/nms/jsp/Dev91xxgView.jsp?IP_CONTEXT=agent_ip_addr"
9140
"http://nms_server_host:8080/nms/jsp/Dev91xxView.jsp?IP_CONTEXT=agent_ip_addr"
Notes:
1. These are case sensitive.
2. Replace "nms_server_host" with the hostname or IP address of the server on which you
installed the CanogaView Smart Element Manager software.
3. Replace "agent_ip_addr" with the SNMP Agent's IP address.
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MOZILLA_HOME=/path/to/Netscape/install/directory
It is recommended that these commands be added to a file that is sourced automatically
when the machine is booted or the user logs in (e.g. /.dtprofile for Common Desktop
Environment (CDE)).
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Chapter 3
Using CanogaView Smart Element Manager
This chapter provides an overview of the CanogaView Smart Element Managers user
interface, a Getting Started section which lists the basic steps that one would follow to start
managing their network including examples and a description of the miscellaneous
applications.
3.1
This section provides an overview of the graphical user interface applications and their
usage. Included are:
Application Overview
Menus and Toolbars
License Restrictions
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Notes
Start
Agent Chooser
Add/Edit/Delete Agents
Alarm Monitor
Telnet
9135 View
Alarm Monitor
Telnet
Reset
Reports
Status
Configuration
9135 Port View
Alarm Monitor
Telnet
Status
Configuration
9140 View
Alarm Monitor
Telnet
Reset
Reports
Status
Configuration
9140 Port View
Alarm Monitor
Telnet
Status
Configuration
9135G View
Alarm Monitor
Telnet
Reset
Reports
Status
Configuration
9135G Port View
Alarm Monitor
Telnet
Status
Configuration
Domain View
Alarm Monitor
Telnet
Reset Alarm Relays
Reports
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Domain Status
5U Chassis View
Alarm Monitor
Telnet
Reports
Chassis Status
CIM View
Alarm Monitor
Telnet
Status
Configuration
DMM View
Alarm Monitor
Telnet
Status
Configuration
Reset
Power Supply AC View
Alarm Monitor
Telnet
Power Supply DC View
Alarm Monitor
Telnet
LAN Extension Products View
Alarm Monitor
Telnet
Status
Configuration
Reset
Device 3xx View
Alarm Monitor
Telnet
Status
Configuration
Reset
Modem Product View
Alarm Monitor
Telnet
Status
Configuration
Reset
600x Product View
Alarm Monitor
Telnet
Status
Configuration
Reset
6100 Product View
Alarm Monitor
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Telnet
Status
Configuration
Reset
6200 Product View
Alarm Monitor
Telnet
Status
Configuration
Reset
6700 Product View
Alarm Monitor
Telnet
Status
Configuration
Reset
2U Chassis View
Alarm Monitor
Telnet
Reports
Chassis Status
CIM View
Alarm Monitor
Telnet
Status
Configuration
DMM View
Alarm Monitor
Telnet
Status
Configuration
Reset
Power Supply AC View
Alarm Monitor
Telnet
Power Supply DC View
Alarm Monitor
Telnet
LAN Products View 3xx
Alarm Monitor
Telnet
Status
Configuration
Reset
Utilities
Account Manager
Security Manager
TFTP Server
Technical Support
Product Registration
Frequently Asked Questions
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Back - display previous view window; e.g. from a Chassis View, this displays the
Domain View containing the chassis.
Home Page - display the CanogaView start page.
Agent Chooser - display SNMP Agent Chooser application.
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Close Windows - close all displayed windows except for the window on which this
icon appears.
Exit Application - close the application window on which this icon appears.
Refresh - refresh the current data for the active page.
Save - save modified values to the device.
Undo - undo recent changes to the data (some changes cannot be undone).
Clear - deletes data, e.g. on the Alarm Monitor page, this deletes alarms in the
alarm list.
Freeze Display - temporarily pauses display updates.
Unfreeze Display - resumes display updates that were temporarily paused.
Edit - launch configuration application for the device.
Alarm Monitor - launch Alarm Monitor page displaying device alarms.
Status - launch the status application for the device
Reset - launch Reset application for the device, e.g. to reset alarm relays that are
latched, or utilize an external device.
Diagnostics - launch diagnostics application for the device.
Reports - launch a page from which Inventory and version reports can be
generated.
Telnet - launch a Telnet session to the device.
GoTo - display a view (e.g. Chassis View, Device View, etc.) of the device.
Application Documentation - open the application on-line help documentation.
Selection Documentation - show application help for selected item, e.g. an alarm in
the Alarm Monitor
Status Legend - show the alarm status color legend.
Application About - display the applications version information.
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The display of the popup message window Too many users logged in. that is shown
below will appear whenever a license violation occurs against a single or one seat license.
The ten seat license violation window is very similar.
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3.2
Getting Started
Once CanogaView Smart Element Manager is installed you are ready to start using it to
manage your Canoga Perkins Networking equipment.
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Agent Chooser:
http://canogaview_server_host:8080/nms/jsp/AgentConfig.jsp
Directly to the Domain view for the IP address specified:
http://canogaview_server_host:8080/nms/jsp/DomainView.jsp?IP_CONTEXT=IP_ad
dress_of_the_DMM
Directly to a particular Chassis View:
http://canogaview_server_host:8080/nms/jsp/ChassisView.jsp?IP_CONTEXT=IP_ad
dress_of_the_DMM&CHASSIS_CONTEXT=chassis_number
Account Manager:
http://canogaview_server_host:8080/nms/jsp/UsersConfig.jsp
Security Manager:
http://canogaview_server_host:8080/nms/jsp/AppsConfig.jsp
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Next, the CanogaView Smart Element Manager Login screen opens and the user will be
prompted to enter a username and a password.
3.2.3 Login
The standard login screen, shown above, will appear the first time access to any
CanogaView Smart Element Manager application (e.g. Agent Chooser, Domain View, 9135
View, Alarm Monitor, etc.) is attempted. After a successful login, any application may then
be accessed without having to enter a username and password. The login session
continues until the user explicitly logs out or the session times out due to inactivity.
If the password for CanogaView has not been established, enter "guest" or "admin" as the
username and password. This entry is case sensitive. After a successful login, the Agent
Chooser screen will open.
The Account Manager Utility application is used for username and password management.
See section 3.3.1 for more information on how to use the Account Manager application.
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Click on the "Add Agent" button and an Add Agent window will open. Enter the IP Address
of the SNMP Agent to be managed and the Agent Type. Repeat adding SNMP Agents for
each device that you need to manage.
To delete an agent, select the agent to delete from the list, click on the Delete Agent
button, and save the change.
Additions, changes and/or deletions to the Agent database must be saved.
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Field Name
IP Address
Description
Agent Type
Status Polling
Name
Location
Contact
SNMP Retries
SNMP Timeout
Usage
IP address of the SNMP Agent to be managed. A valid IP address of
the form xxx.xxx.xxx.xxx must be entered.
This is a read only field which is returned from the actual unit. Mib
variable sysdesc
The correct Agent Type must be selected for the IP Address entered. If
the value Unknown is set, then the applet will determine the correct
Agent Type and set this field accordingly.
This fields controls whether the Agent Chooser application should
periodically poll the SNMP Agent to determine its status. Default =
enable.
A name assigned by the administrator for the SNMP Agent when
created using the Agent Chooser Add feature. This name will appear in
the Name column of the Agent Choosers list of managed SNMP
Agents. Default = . Example: CPE-Store xxx.
The location of the SNMP Agent assigned by the administrator. This
field will appear in the Location column of the Agent Choosers list of
managed SNMP Agents. Default = . Example: Third Floor Closet
The name of someone to contact regarding issues for the SNMP Agent.
This field will appear in the Contact column of the Agent Choosers list
of managed SNMP Agents. Default = . Example: Steve x201
The number of times that the requesting device (SNMP Manager)
should resend messages to the SNMP Agent in the event that a
timeout has occurred. Default = 3.
Time in milliseconds that a SNMP Agent should respond to a SNMP
Get or Set message before a retry is attempted. Default is 50. Note:
100 = 1 second.
The get community name string used in SNMP Get messages. The
string entered must match and be identical in case to that within the
SNMP Agent in order for get operations to work. Default is public.
The set community name string used in SNMP Set messages. The
string entered must match and be identical in case to that within the
SNMP Agent in order for set operations to work. Default is public.
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The Status column (example below) reports the status of each SNMP Agent being monitored. The
Status values of Alive, No Response and Unknown are determined by continuously polling (5 - 120
seconds, default 20) the installed agents using simple SNMP Get requests. This feature helps to
determine the proper setup of the user's IP Network by testing if an SNMP packet is able to reach as
well as be returned from a SNMP Agent. Status values should be interpreted as follows:
Alive - SNMP Agent is online and responding correctly to SNMP queries.
No Response - SNMP Agent is offline most likely to one of the following reasons: Unit is
powered off, incorrect IP address, network latency or timeouts, IP Network router/fire wall
problems, incorrect community name, IP address of CanogaView server not entered into DMM's
Host table.
Unknown - the application has not yet attempted to query the device. This should only be a
temporary condition.
3.2.5 Views
Views are a graphical representation of the physical device from which other applications
can be launched. Views also show the status of the unit by displaying device LEDs and
other icons to represent status.
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Starting from the Agent Chooser page, to access a network device, click on the desired
device to be managed, then click on the "GoTo" button. The top level view for the device
type will be displayed. You may also double-click on the domain
The following figure shows the views that are currently implemented in CanogaView Smart
Element Manager and the subsequent underlying views.
Examples of the various view types follow. The 9135, 9140 and 9135G are very similar,
therefore only one is shown in this section.
Domain View
Once a specific domain is selected the chassis (both 5u and 2u chassis models) within that
domain will be presented on the page. A domain may contain from one (1) to eight (8)
chassis.
Due to performance and graphical imaging issues the chassis, when displayed at the
Domain View level, are not exact representations of the devices installed. Generic models
are displayed within each slot based upon the card type identified by the SNMP Agent and
LEDs are not displayed due to their size at this level.
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Note the symbols at the bottom of the chassis. There are six symbols:
Regular Clock - This symbol indicates the unit that is providing the clock for the
other chassis in this domain.
Red Exclamation Mark (Triangle) - A major alarm condition has occurred indicating
the chassis as reported by the CIM.
Red Speaker Alarm - This indicates that a major output alarm relay is active.
Yellow Speaker Alarm - This indicates that a minor output alarm relay is active.
Fan - The unit displaying this symbol is equipped with a fan tray.
To configure, or manage, a particular chassis, point the mouse cursor over it and single
left click.
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Chassis View
Chassis View details all modules and LED status within a chassis. Major and minor alarm
conditions are reflected on the CIM and the individual modules LED status. Reference the
applicable Users Manuals for details on the LED status.
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3.3
Other Applications
Two user login accounts are automatically created when CanogaView is installed:
guest - this is used for both user name and password. This login account has been preinstalled with the observer access level.
admin - this is used for both user name and password. This login account has been preinstalled with the Supervisor access level.
Note: Taking into consideration security issues, it is advisable to either remove or change
the pre-installed access accounts.
Use the admin account when establishing new users. To establish new users click the "Add
User" button. Fill in the desired user name and password, then select a user security level
via the drop-down menu. This setting defines the level of access the user will have upon
login. This setting is important and will limit the security level placed upon users for specific
applications and fields.
Note: Accounts and passwords are case sensitive.
After 3 unsuccessful attempts an account will be set to an Enabled State of locked out
as it will no longer be a valid account until the Enabled State is reset to enabled by a
user with administrative privileges.
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An example of alarms when selected at the Agent Chooser level is displayed below. Note
that alarms against all of the SNMP Agents in the Agent Choosers list will be displayed.
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Graphical View of the device from which all CanogaView applications can be
accessed.
Clear Active - allows a user to manually clear an active alarm.
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Freeze - allows a user to freeze and read the display during times of high alarm
activity.
Legend - Displays the alarm legend.
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Alarm Event Queries or Reports - generate HTML reports against the alarm data base by
Log Time, Source or Severity. These reports can be viewed, searched or printed.
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3.3.3 Configuration
CanogaView Smart Element Manager supports the user in the setup and maintenance of
the network by providing a set of Configuration Management features. Through the use of
specialized configuration applications which retrieve configuration data directly from the
device using SNMP, applications that allow the user to verify and edit parameters, reset
devices, download new code, generate reports or telnet to a device are provided.
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3.3.4 Reset
At various levels the user is able to issue reset commands to a device and its components.
See the application chart in section 3.1.1 for details.
An example of a Fiber Optic Modem Reset application is displayed next. Note that the user
can Reset, Reset and Swap, restore the unit to Factory Defaults at a device or circuit level.
In all cases, a confirmation message is displayed prior to command execution. Also, the
reset of device may cause the unit to go off line or switch to a redundant circuit.
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3.3.5 Reports
Reports can be generated at different levels (Domain, Chassis or Device). These reports will
contain all configurable data for all devices contained within the level selected. These
reports are created through the use of the following procedure:
1. Depending on the selection level Mib variables are read using SNMP and HTML
text is generated.
2. Url of HTML document residing on the CangoaView Smart Element Manager
server is displayed.
All Web Browser options for printing, searching, etc. are available as per any other HTML
document.
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Each application can have a minimum access level assigned which is required to open the
application (e.g., if UsersConfig application is assigned a Supervisor level access, users
without this security level will be denied access when attempting to configure the Users
data.)
Individual fields within the application can also be assigned access levels; "full access,"
"limited access" and "none."
Full Access - allows read/write privileges for users with the minimum access level (i.e.,
observer, operator, supervisor)
Limited Access - allows read only privileges for users with the minimum access level
(i.e., observer, operator, supervisor)
None - does not allow the field to be displayed or interacted with any user.
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3.3.7 Status
Although the status of a device is implied at many levels through the use of color, alarms,
graphical displays, etc., device specific status applications will display mib fields that show
all relevant information about a device. Additional information such as version information
will also be displayed so that the user does not have to bounce around between status and
configurations applications in order to gather the information that is generally required in
order to diagnose a problem. The information displayed will closely match that which is
displayed via the telnet interface.
Polling the status related snmp mib variables for a device is the method used to update the
contents of the status applications. Options are provided to allow the user to control the
polling intervals. The default will be 10 seconds, and the range will be from 5 to 120
seconds. Status examples follow:
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The following status example(s) show each tab that may be displayed when the status
application is invoked at the 9135G device level.
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3.3.8 Telnet
Telnet is the supported craft interface for login and terminal emulation supported by the
DMM as well as the other CP Devices in the network. CanogaView, in an effort to make the
system more user friendly provides Telnet application selection points so that he user does
not have to manual invoke the application and/or type in the IP address each time.
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The Enterprise Version of CanogaView Smart Element Manager supports the following
server platforms:
Sun workstation running Sun Solaris OS version 7 (a.k.a. Solaris 2.7, SunOS 5.7)
4.2
Client access to the Enterprise Version can be performed on any of the following platforms:
Windows NT, 98 or 2000 - Netscape Navigator 4.06 -or- Microsoft Internet Explorer
4.0, both with Java Plug-In 1.3.0_01
4.3
4.4
Java Plug-in software enables customers to run Java applets or on their web browser using
Sun's Java 2 Runtime Environment, Standard Edition (JRE) instead of the web browser's
default virtual machine. Sun's JRE provides a Java Compatible environment for today's
widely adopted web browsers - that means consistency and reliability when running applets.
Refer to http://java.sun.com/products/plugin/ for more information.
4.5
By default, the Enterprise Version is installed with a one seat user license. This license
restricts the support such that only one active client web session is allowed at a time. 10
seat and unlimited seat upgrade options are available.
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4.6
No limitation.
4.7
Refer to the CanogaView Smart Element Manager manual and the Installation Notes for
instructions on how to Install CanogaView Smart Element Manager. The manual is available
in hardcopy or at www.canoga.com. The Notes are available in hardcopy, on the installation
CD, at http://localhost:8080/nms/html/read_win.txt.or at www.canoga.com.
4.8
Refer to the Installation Notes for instructions on how to Uninstall CanogaView Smart
Element Manager. The Notes are available in hardcopy, on the installation CD, at
http://localhost:8080/nms/html/read_win.txt.or at www.canoga.com.
4.9
How do I Login?
Two user accounts are installed with the system: "guest" and "admin" with passwords
"guest" and "admin" respectively. The "guest" user is assigned "observer" access and the
"admin" user is assigned "supervisor" access.
It is suggested that the Administrator change these passwords to prevent unauthorized
access.
For security reasons, this version of CanogaView Smart Element Manager will
administratively "lock out" any user account after the third consecutive unsuccessful login
attempt. The locked out account may be re-enabled via the Account Manager applet. In the
case that the Administrator himself has been locked out, contact CanogaView Smart
Element Manager Technical Support for a resolution.
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provides Web Server facilities for the CanogaView Smart Element Manager
Web Clients
As all CanogaView Smart Element Manager applets execute within a Web Browser (either
Netscape or Internet Explorer), the browser must be capable of supporting the Java Plug-In.
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Users with Operator access can execute all features within all of the
applications including the resetting of units, running diagnostics, configuration
changes, etc. but they are restricted from using administrative functions.
User with Observer access can execute all applications like that of an
Operator, but their is Read-Only in that they cannot reset units, run
diagnostic procedures, clear status counters, etc..
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Chapter 5 Troubleshooting
The following is a list of typical troubleshooting techniques that can be used to determine
and correct a problem.
5.1
If the applications are showing the error "No Response from SNMP Agent", verify the
following:
1. That the CanogaView Smart Element Manager Web Server's address is
entered into the SNMP Agent's (DMM's or 9135/40, etc.) host table. The
SNMP agents will only respond to those IP addresses listed in its host table.
2. That the Agent's Default Gateway field is set correctly. A correct Default
Gateway is required in a routed environment to ensure that IP connectivity is
possible from the SNMP Agent to the CanogaView Smart Element Manager
Web Server.
3. That you can Ping the SNMP Agent from the CanogaView Smart Element
Manager Web Server and vice versa.
4. That you can Telnet to the SNMP Agent from the CanogaView Smart
Element Manager Web Server.
5. From the CanogaView Smart Element Manager Web Server, try running
running traceroute to trace the route from the CanogaView Smart Element
Manager Web Server to the SNMP Agent. Failures can indicate a problem
with a router setup or the Default Gateway setting on the Agent.
6. Verify the correct SNMP Community names are being used within the Agent
Chooser and match those in the SNMP Agent's System Configuration
parameters.
7. If you have access to a SNMP Mib Browser software, see if you can access
the SNMP Agent.
8. If you have access to a protocol analyzer, monitor the connection to see if
any SNMP traffic is present for these IP addresses.
9. Try resetting the SNMP Agent.
10. Contact Technical Support.
5.2
This image appears when CanogaView Smart Element Manager is unable to find a match
between the model number reported by the device to an image file located at the
CanogaView Smart Element Manager server. Verify the model number reported by the
device by telneting to the device or placing the cursor over the image from which the tooltip
will display the model number.
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5.3
Traps/Alarm Processing
If you are experiencing problems receiving alarms in the Alarm Monitor, there are several
things you can do to troubleshoot the problem:
1. Make sure that the IP address of the CanogaView Smart Element Manager server
computer is listed in the Host Table of the SNMP Agent from which alarms are expected,
and that the Access Level for this IP address is "4" (Read/Write/Trap).
Example DMM instructions: To do this, start a Telnet session to the DMM. On the
MAIN MENU, select "1" to access the Domain Management Module. On the DOMAIN
MANAGEMENT MODULE screen, select "6" to view the Host Table. Add or edit an IP
address entry for the CanogaView Smart Element Manager server as needed.
2. Verify that you have IP connectivity from the SNMP Agent to the CanogaView Smart
Element Manager server by pinging the server from the device.
Example DMM instructions: Start a Telnet session to the DMM. On the MAIN MENU,
select "1" to access the Domain Management Module. On the DOMAIN
MANAGEMENT MODULE screen, select "3", Ping Generation. On the PING MENU
screen, enter the IP address of the CanogaView Smart Element Manager server
computer and a number of ping attempts to make. Hit Enter to start the test.
If ping requests are sent but not received, it indicates a lack of IP connectivity from the
SNMP Agent to the server. In this case, it is not possible for CanogaView Smart
Element Manager to receive SNMP traps from the SNMP Agent. Contact your system
or network administrator for help with troubleshooting a network problem.
3. Verify that the CanogaView Smart Element Manager services needed for trap
processing are running, and stop/restart them if necessary.
Windows NT/2000
Open the Services application (Start->Settings->Control Panel: Services) and look for
the "CanogaView Smart Element Manager" service. The status of this service should be
"Started"; if it is not, select the "CanogaView Smart Element Manager" list item and
click the Start button.
If after troubleshooting alarms are still not being received, you can try to stop and restart
the services by selecting the "CanogaView Smart Element Manager" service list item,
clicking on "Stop", then "Start".
4. Determine if SNMP traps sent by the SNMP Agent are arriving at the CanogaView Smart
Element Manager server computer by looking at syslog messages.
On Windows NT/2000, execute the following program to display syslog messages:
nms-install-directory\syslogd\2.2\syslogd-2.2\application\SyslogD.exe
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For each trap received, you should see messages from "TRAPSERVICE" and
"EVENTENGINE".
5. Make sure that the CanogaView Smart Element Manager Trap Service is listening for
SNMP traps on the correct port.
The Trap Service listens for SNMP traps on the port number specified during the
installation; this should be port 163 for computers that have HP's Network Node
Manager or other network management packages installed, and port 162 otherwise. If
configured incorrectly, Trap Service will either fail to start or will not process any traps.
You can verify the configured port number by opening the service.conf file in your
CanogaView Smart Element Manager installation directory with a text editor. The
number following the string "-trapport" is the port number. If this number is incorrect,
change it, save the change, and stop/restart the CanogaView Smart Element Manager
services as documented above.
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Appendix A
Warranty Information
Current Warranty information is available on-line in the Client Login Area of the Canoga Perkins
web site (www.canoga.com) or by contacting Technical Support at 800-360-6642 (voice) or
fiber@canoga.com (email).
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