D EANNE M URPHY , PHR, SHRM-CP

Spring, TX 77379
(832) 689-5372 deanne.murphy2016@gmail.com
https://www.linkedin.com/in/deannemurphy

HUMAN RESOURCES MANAGER / GENERALIST

Training & Talent Development | Performance Management | Laws & Regulations
Strategic and analytical leader with over 20 years of professional experience in implementing key practices that include
recruitment, hiring, interviewing, training, performance management and payroll. Analyzes data, monitors staffing
levels, maintains personnel records and makes appropriate recommendations as a consultative business partner.
Demonstrated success in restructuring underperforming departments and developing policies and procedures that
ensure best practice and consistency. Collaborates with senior management and employees to resolve employee relations
issues with a focus on making wise decisions, preparing corrective actions and facilitating involuntary terminations while
maintaining legal compliance. Skilled in overseeing talent management and fostering inclusive workplace environments.
AREAS OF EXPERTISE

Team Leadership & Development

Employee Relations & Mentoring
Conflict Resolution & Strategy
Hires, Promotions, Transfers
Employment Law

Administration & Customer Service

Succession/Workforce Planning
Employee Statistics & Reporting
Performance Management & People
Development

Initiatives & Compensation

Change/Project Management
HRIS & Payroll
Microsoft Office Suite

PROFESSIONAL EXPERIENCE
LINCOLN MANUFACTURING INC., Houston, TX
2014 December 2015
Training & Project Manager
Oversaw recruitment testing, new employee orientation programs, planned and executed training programs and fostered
positive attitudes towards company goals and objectives. Supported company efforts by ensuring HR policies and
procedures were understood and practiced in the workplace, which led to improved compliance performance and
reduced costs from terminations. Recruited and trained Technical Trainers to implement programs in various
departments. Developed and implemented leadership training that reduced employee relations concerns.
Key Achievements:
Led annual performance evaluations and ensured fairness, timeliness and accuracy. Achieved 100% completion
annually through planning and coordinating with other leaders.
Implemented hiring strategies that included the introduction of exams. This assisted in verifying the knowledge
and aptitude of applicants and to assess their fit with the company culture prior to an offer being given. This
resulted in better role placements and reduced unnecessary payroll expenses and turnover.
Reduced inaccuracies and inefficiencies in an LMS/HRIS system by implementing a system that collected and
stored all training data. This resulted in improved audit performance and training opportunity awareness.
Coordinated projects with team members that improved safety-training programs and enhanced knowledge. This
resulted in the TRIR exceeding goals as the goal term was five years but this was achieved in two years.
TARGET CORPORATION, Houston, TX
2007 2014
Human Resources Manager
Managed all HR issues and processes that included labor and employee relations, workers compensation, payroll,
budgets, recruitment, retention and staffing levels. Identified team relations opportunities, proposed solutions and
followed through on implementation. Trained employees to provide great customer service and achieved sales, customer
service and logistics goals. Ensured recognition of great performance was consistently supported and given to all team
members. Provided guidance to senior management and employees regarding compliance, performance, state and federal
laws and disciplinary matters. Championed a friendly team culture to maintain positive working relationships.
Key Achievements:
Developed and identified responsive HR strategies regarding performance management and disciplinary
procedures that reduced the volume of qualified hotline calls and led to zero EEOC claims.

DEANNE MURPHY

Resume, Page 2

Established monthly routines for development meetings and training and feedback sessions that informed team
leaders of employee relations, terminations and communications. This resulted in team leaders developing their
skill set and led to the promotion of two employees to managers within a six-month period.

DEVRY UNIVERSITY, Houston, TX

2006 2007
Educational Advisor & Recruiter
Worked with prospective students and helped them to qualify for enrollment. Completed certification process and
associated training and developed broad admissions knowledge to deliver excellent consultative services. Utilized
marketing techniques and visited schools and college fairs to increase awareness of degree programs and scholarship
offerings. Highlighted university and degree program benefits and teaching philosophies and provided career statistics as
a means to inform students of their options and assist the decision making process. Adhered to laws and regulations
governing student recruitment activities as well as the DeVry Code of Business conduct and Ethics standards.
Key Achievements:
Recruited quality candidates where one student was selected for a full scholarship to DeVry University.
Forged positive relationships with students and improved the visibility and branding of DeVry University, that
resulted in the admissions department reaching 100% of its recruiting goals.
FLOOR & DCOR OUTLETS OF AMERICA, Houston, TX
2003 2006
General Manager & Operations Manager
Oversaw all HR functions that included program management, payroll, staffing and retention and met goals in these
areas. Monitored profit and loss budgets on a monthly basis and made changes when necessary to stay in line with
financial objectives. Attended meetings and collaborated with the leadership team on operational metrics.
Key Achievements:
Established new policies and procedures that were standardized and implemented company wide.
Key contributor to start up operations that included liaising with the leadership team and created new SOPs,
company mission, vision and value statements. This increased performance, reduced the start up times of each
new store opening and allowed best practice benchmarks to be put in place.
BEST BUY, Houston, TX
2001 2003
District Training Manager-Mobile Installation & Inventory Manager
Led sales and training programs to meet growth and performance objectives and assisted employees to develop
innovative ideas to increase business and uphold brand reputation. Maintained budgets, participated in SOP validation
and established competitive knowledge with a focus on reacting to unique district needs. Collaborated with management
on all install bay and sales floor SOPs, paperwork standards, training and each bays profit and loss results.
Key Achievements:
Recognized for top contributing stores and being number one for satellite radio sales upon launch.
Ensured install bays met cost and expense goals and continually reached sales targets as a result of management
and leadership. Controlled inventory integrity and achieved shrink percentage goals annually.
Previous positions included Market Training Manager, Sales Manager & Sales Associate for Circuit City.
EDUCATION & CREDENTIALS
SHRM-Certified Professional, PHR, Society for Human Resource Management, 2015
Bachelor of Science, Marketing, Oklahoma State University, Stillwater, OK