Anda di halaman 1dari 21

Business in the 21st Century

Technology continues to grow as a fundamental


component for doing business
eCommerce, sales processing, supply chain management,
customer services, relationship management, investment
management, investor services, employee services,

Information management is key to business in the 21st


century
All business will eventually be e-business
Nearly every employee sits in front of a computer or
regularly needs to access one.

What is MIS?
Accounting, Finance,

ICS

Information

Technology

Users
Management

The MIS Major


What is MIS?
Why should I care?

Fastest growing occupations


Employment**

Change

Occupation
2000
^*Computer software engineers, applications
^*Computer support specialists
^Computer software engineers, systems software
^*Network and computer systems administrators
^*Network systems and data communications analysts
^*Desktop publishers
^*Database administrators
Personal and home care aides
^*Computer systems analysts
Medical assistants

380
506
317
229
119
38
106
414
431
329

2010 Percent
760
996
601
416
211
63
176
672
689
516

**employment figures in thousands


* Suitable for an MIS major in CBA
^ MIS related

Source: Bureau of Labor Statistics

http://www.bls.gov/news.release/ecopro.t06.htm

100
97
90
82
77
67
66
62
60
57

Fastest-growing occupations in Hawaii


2000 actuals and 2010 projections

2000

2010
* Network & Computer sys. Admin.: +83.6%
* Computer support specialists: +80.0%

* Network sys. & data comm. Analysts: +38.6%


* Medical records & health info technology: +34.1%

* Computer & info. Sys. Managers: +32.1%

500

1000

Source: Pacific Business News c.2003

1500

2000

2500

* MIS related

3000

The Situation
People with a broad business background and can apply technical
knowledge and skills to complex information management
problems are always the most desirable and in short supply
Two thrusts
Management of technology
Managing organizations using technology
Many jobs can be outsourced. MIS jobs are intimate to the
business and are difficult to outsource
MIS offers the most flexibility and employment options
Many different areas, rapid advancement potential
Big $$$s (e.g. 3yr DBA 6 figures in Hawaii)

Information Systems
Why Do People Need Information?
Individuals - Entertainment and enlightenment
Businesses - Decision making, problem solving and
control

Data, Information,
and Systems

Data vs. Information


Data

A given, or fact; a number, a statement, or a picture


Represents something in the real world
The raw materials in the production of information

Information
Data that have meaning within a context
Data in relationships
Data after manipulation 8

Data, Information,
and Systems
Data Manipulation
Example: customer survey
Reading through data collected from a customer survey with
questions in various categories would be time-consuming and
not very helpful.
When manipulated, the surveys may provide useful
information.

Data, Information,
and Systems
Generating Information
Computer-based ISs take data as raw material,
process it, and produce information as output.

Figure 1.1 Input-process-output


10

Data, Information,
and Systems
Information in Context

Figure 1.2 Characteristics of useful11information

Data, Information,
and Systems
What Is a System?
System: A set of components that work
together to achieve a common goal
Subsystem: One part of a system where the
products of more than one system are combined
to reach an ultimate goal

Closed system: Stand-alone system that has no


contact with other systems
12

Data, Information,
and Systems

Figure 1.3 Several subsystems make up this corporate accounting


system.
13

Data, Information,
and Systems
Information and Managers
Systems thinking
Creates a framework for problem solving and decision making.
Keeps managers focused on overall goals and operations of
business.

14

Data, Information,
and Systems

Figure 1.5 Qualities of humans and computers that contribute to


synergy
15

Data, Information,
and Systems
The Benefits of Human-Computer Synergy
Synergy
When combined resources produce output that exceeds the
sum of the outputs of the same resources employed separately

Allows human thought to be translated into efficient


processing of large amounts of data

16

Data, Information,
and Systems

Figure 1.6 Components of an information system

17

Data, Information,
and Systems
The Four Stages of Data Processing
Input: Data is collected and entered into
computer.
Data processing: Data is manipulated into
information using mathematical, statistical, and
other tools.
18

Output: Information is displayed or presented.

Why Study IS?


Information Systems Careers
Systems analyst, specialist in enterprise resource planning (ERP), database
administrator, telecommunications specialist, consulting, etc.

Knowledge Workers
Managers and non-managers
Employers seek computer-literate professionals who know how to use
information technology.

Computer Literacy Replacing Traditional


Literacy
Key to full participation in western society
19

Ethical and Societal Issues


The Not-So-Bright Side

Consumer Privacy
Organizations collect (and sometimes sell) huge
amounts of data on individuals.

Employee Privacy
IT supports remote monitoring of employees, violating
privacy and creating stress.

20

Ethical and Societal Issues


The Not-So-Bright Side

Freedom of Speech
IT increases opportunities for hate speech, intellectual property crime, and
other intrusions; prevention may abridge free speech.

IT Professionalism
No mandatory or enforced code of ethics for IT professionals--unlike
other professions.

Social Inequality
Less than 20% of the worlds population have ever used a PC; less than
3% have Internet access.
21