Suzanne Fairchild M.

Wong
33B Weldene Ave., Glenfield, Auckland 0629

02040942347

zaniwong@gmail.com

PROFILE
A graduate diploma student with 4 years combined experience in the Hospitality and Restaurant Industry and 3 years experience in
Learning and Development.

SKILLS AND EXPERTISE

Front Office Operations, Restaurant Management, Food Handling, Money Handling, Customer Service, Learning and Development,
Employee Training, Coaching, Communication, Interpersonal Skills, Musical Theatre, Choral and Solo Performance

WORK EXPERIENCE
Stellar Philippines, Inc., Quezon City, Philippines
Learning and Development Trainer

Oct 2012 - Oct 2015

Design and deliver training programs for both new and existing BPO employees

Provide in-depth coaching and guidance to new hires and struggling employees to ensure sustained success
in their respective programs

Assess trainees based on spoken fluency, listening acuity, accent and accent comprehension, pronunciation
and enunciation, and intonation

Research and organize materials for training curriculum

Develop and structure session plans and timelines based on Operations and Client demands

Review results and incorporate improvements into further training and individual coaching

Walt Disney World, Orlando, Florida

Intern, Front Desk

Jan 2011 Apr 2011

Processed 50 to 100 guest check ins per day by locating and confirming reservations

Handled and collected $10,000 to $30,000 worth of payments ranging from cash, checks, foreign currency,
and all major types of credit cards

Accurately answered guests questions and requests

Coordinated with housekeeping, bell and luggage services to cater guests' needs

Polynesian Cultural Center, Laie, Hawaii

Student Clerk, Food and Beverage Department

Jun 2009 Dec 2010

Completed attendance reports of almost 300 employees on a weekly basis

Updated employees daily schedule as often as needed

Followed up with managers for weekly schedule updates

Carefully cashed receipts, processed reimbursements, and deposited checks

EDUCATION
Graduate Diploma in Hotel Management

Otago Polytechnic Auckland International Campus

October 2015 Present

Bachelor of Science in Hospitality and Tourism Management

Brigham Young University-Hawaii, Laie, Hawaii

Minor in Music

GPA 3.2/4.0

Jan 2007 Apr 2011

Relevant Coursework: Business Core, Conventions and Meeting Planning, Front Office Operations,
Hospitality Financial Management, Human Resources Management, International Tourism, Music Theory I and II,
Contemporary Vocal Methods

Recipient of the International Work Opportunity Return-ability Kuleana (I-WORK Scholarship)

REFERENCES
References are available upon request.