Answer

2. Descriptive statistics helps to see the data at glance by means of central

tendency
Descriptive Statistics: SALES, CALLS, TIME, YEARS
Variable
SALES
CALLS
TIME
YEARS
Variable
SALES
CALLS
TIME
YEARS

N N*
100
0
100
0
100
0
100
0
Maximum
52.000
201.00
21.600
5.000

Mean
42.340
162.09
15.341
2.080

SE Mean
0.417
1.80
0.242
0.124

StDev
4.171
18.01
2.415
1.236

Minimum
32.000
124.00
10.000
0.000

Q1
39.250
149.00
13.500
1.000

Median
42.000
160.50
15.050
2.000

Q3
45.000
176.75
17.000
3.000

Tally for Discrete Variables: TYPE

TYPE
GROUP
NONE
ONLINE
N=

Count
30
20
50
100

Summary for SALES

Anderson-Darling Normality Test

32

36

40

44

48

52

A-Squared
P-Value

0.39
0.375

Mean
StDev
Variance
Skewness
Kurtosis
N

42.340
4.171
17.398
0.072602
-0.217079
100

Minimum
1st Quartile
Median
3rd Quartile
Maximum

32.000
39.250
42.000
45.000
52.000

95% Confidence I nterval for Mean

41.512

43.168

95% Confidence I nterval for Median

41.000

43.000

95% Confidence I nterval for StDev

95% Confidence I ntervals

3.662

Mean
Median
41.0

41.5

42.0

42.5

43.0

4.846

Average sales of the week is 42.34. Data is quite variable. Data is normally
distributed to some extent.

Summary for CALLS

Anderson-Darling Normality Test

135

150

165

180

A-Squared
P-Value

0.37
0.417

Mean
StDev
Variance
Skewness
Kurtosis
N

162.09
18.01
324.53
0.036291
-0.726413
100

Minimum
1st Quartile
Median
3rd Quartile
Maximum

195

124.00
149.00
160.50
176.75
201.00

95% Confidence I nterval for Mean

158.52

165.66

95% Confidence I nterval for Median

155.74

168.00

95% Confidence I nterval for StDev

95% Confidence I ntervals

15.82

20.93

Mean
Median
155.0

157.5

160.0

162.5

165.0

167.5

Average calls of the week are 162.09. Data is highly variable. Data is normally
distributed to some extent.

Summary for TIME

Anderson-Darling Normality Test

10

12

14

16

18

20

22

A-Squared
P-Value

0.35
0.468

Mean
StDev
Variance
Skewness
Kurtosis
N

15.341
2.415
5.833
0.290521
-0.363659
100

Minimum
1st Quartile
Median
3rd Quartile
Maximum

10.000
13.500
15.050
17.000
21.600

95% Confidence I nterval for Mean

14.862

15.820

95% Confidence I nterval for Median

14.600

15.800

95% Confidence I nterval for StDev

95% Confidence I ntervals

2.121

Mean
Median
14.50

14.75

15.00

15.25

15.50

15.75

2.806

Average time per call this week is 15.341. Not much variation is seen. Data is
normally distributed.

Summary for YEARS

Anderson-Darling Normality Test

A-Squared
P-Value <

2.76
0.005

Mean
StDev
Variance
Skewness
Kurtosis
N

2.0800
1.2365
1.5289
0.237840
-0.392379
100

Minimum
1st Quartile
Median
3rd Quartile
Maximum

0.0000
1.0000
2.0000
3.0000
5.0000

95% Confidence I nterval for Mean

1.8347

2.3253

95% Confidence I nterval for Median

2.0000

2.0000

95% Confidence I nterval for StDev

95% Confidence I ntervals

1.0856

1.4364

Mean
Median
1.8

1.9

2.0

2.1

2.2

2.3

Average years of experience in call center were 2.08.

Summary for TYPE

Anderson-Darling Normality Test

A-Squared
P-Value <

10.20
0.005

Mean
StDev
Variance
Skewness
Kurtosis
N

1.7000
0.7850
0.6162
0.58817
-1.13213
100

Minimum
1st Quartile
Median
3rd Quartile
Maximum

1.0000
1.0000
1.5000
2.0000
3.0000

95% Confidence I nterval for Mean

1.5442

1.8558

95% Confidence I nterval for Median

1.0000

2.0000

95% Confidence I nterval for StDev

95% Confidence I ntervals

0.6892

Mean
Median
1.0

1.2

1.4

1.6

1.8

2.0

0.9119

Online training given to employees were high in number.

3.
Regression Analysis: SALES versus CALLS
The regression equation is
SALES = 9.64 + 0.202 CALLS
Predictor
Constant
CALLS
S = 2.05708

Coef
9.638
0.20175

SE Coef
1.872
0.01148

R-Sq = 75.9%

T
5.15
17.58

P
0.000
0.000

R-Sq(adj) = 75.7%

The model which is fitted is good. It tells that sales are influenced by calls. If no of
calls are increased sales may also increase. Calls enhances sales performance
Regression Analysis: SALES versus TIME
The regression equation is
SALES = 54.9 - 0.816 TIME
Predictor
Constant
TIME
S = 3.69542

Coef
54.852
-0.8156

SE Coef
2.388
0.1538

R-Sq = 22.3%

T
22.97
-5.30

P
0.000
0.000

R-Sq (adj) = 21.5%

The model fitted is not good. So time of call does not affect sales of the week.
Regression Analysis: SALES versus YEARS
The regression equation is
SALES = 42.9 - 0.249 YEARS
Predictor
Constant
YEARS
S = 4.18091

Coef
42.8584
-0.2492

SE Coef
0.8212
0.3398

R-Sq = 0.5%

T
52.19
-0.73

P
0.000
0.465

R-Sq(adj) = 0.0%

The model fitted is not good. Years of experience does not influences sales
performance

Correlations: CALLS, TIME

Pearson correlation of CALLS and TIME = -0.572
P-Value = 0.000

Calls and time have negative correlation

Correlations: CALLS, YEARS
Pearson correlation of CALLS and YEARS = -0.019
P-Value = 0.852

Calls and years have positive correlation. Experience enhances the number of calls
per week

Correlations: TIME, YEARS

Pearson correlation of TIME and YEARS = -0.106
P-Value = 0.294

Time of call and years are negatively correlated.

Type 1=online 2= group 3=none

Boxplot of SALES
55

SALES

50

45

40

35

30
1

2
TYPE

Online training has high sales performance as compare to no training group. Group
training has balanced sales performance

Boxplot of CALLS
210
200
190

CALLS

180
170
160
150
140
130
120
1

2
TYPE

The same response is same as it is seen in sales performance. Highest in calls

performance when online training is given.

Boxplot of TIME
22
20

TIME

18
16
14
12
10
1

2
TYPE

No training leads to spent much time on calls which wastes much time and
productivity

Boxplot of YEARS
5

YEARS

0
1

2
TYPE

Years of experience has similar response in all three groups