Stakeholder Requirements

Client & Stakeholder Requirements

for a Civil Infrastructure Project
Lecture 2 - 2013

Prepared by Peter Bishop C.P.Eng.

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 1 - Case Study:
(Rural water supply
over a large area)

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 1-Key Stakeholder Core Issues For Construction Stage:
National Government and State Government Funding Sources;
Government focus on financial governance;

Government focus on electorate attitude to the project;

Interest groups concerns about loss of open water &
recreational lakes;
Customers concern about constraints on use of water and cost
increase. (many water supply customers are also land owners)
CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 1-Key Stakeholder Groups:
1. Implementing Water Authority;

Funds; owner/operator of project; long-term relationship with

customers; future water price;

2. National & State Governments;

Value for money; no cost blow-out; reputation maintained;

achievement of business case objectives;

3. EPA (State & Commonwealth)

Protection of environment values; allocation of saved water;

construction impacts;

4. Local Governments (several);

Maintaining recreational lakes; impacts on existing drainage

systems; local road assets

5. Waterway Managers (State & regional)

Allocation of saved water; construction impacts; maintaining

wetlands;

6. Infrastructure managers (road, rail)

No damage to existing assets; reinstatement of assets as

necessary;

7. Fire Authority;

Loss of water supply flexibility

8. Power supply company;

Supply to new areas; peak power demand requirements cost

for new assets;

9. Land Owners (water supply customers

and non-customers)

Ongoing cost of water supply; construction impacts; access to

land in future; location of new supply; supply to meet peak
demand;

10. Indigenous land owners

Construction impacts; access to lands

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 1-Key Stakeholder Mapping for Construction Stage:
Level of Influence
Power

Regular updates and reports.

Maintain confidence

Face to face engagement to create

shared ownership.
Collaborate

Offer reports & keep on the radar

Monitor & respond

Consider leverage opportunities.

9 10
Engage & analyse

4 5

Impact on Project

Interest in Project

CVEN90045 Engineering Project Implementation

Stakeholder Requirements
Where do Stakeholder Groups fit into the
project organisation?
Owner/Principal
Steering
Committee
Project Manager

Environment
Committee

Reference
Group
Principal
Designer

Construction
Contractor

Specialist
Technical
Advisors

Suppliers &
Sub-contractors

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 1 - Candidates for Construction Stage:
Steering Committee;
A : Water Authority Executive
B : State Govt Representative
C : Water Authority Board Member
D : External Specialist National level
E : External Specialist State level

Reference Group;
A: Land owner
B: Land owner
C: Local government -executive
D: Local government -executive
E: Indigenous group leader

Environment Committee;
A: EPA executive
B: Local government officer or Councillor
C: Local waterway manager
D: Land owner with particular interest
E: Special interest group, local flora and fauna

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 2- Case Study: ( critical metro supply)

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 2-Key Stakeholder Core Issues for Construction Stage:
State Government Funding Source looking for value for money;
Time critical for Water Authority (drought);
Government focus on electorate attitude to the project;

Interest groups opposed to the need for the project;

No landowners are water supply customers.
Delivery is by Alliance contract with risks shared equally by
Owner, Designer & Contractor
CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 2-Key Stakeholder Groups:
1. Implementing Water Authority;

Funds; rapid delivery of project; owner/operator of project; longterm relationship with land owners; no issues that could delay the
project;

2. State Government;

Value for money; no cost blow-out; political reputation

maintained;

3. EPA (State & Commonwealth)

Protection of environment values; able to withstand scrutiny from

project objectors;

4. Local Governments (several);

Maintaining relationship with landowners; local road assets

5. Waterway Managers (State & regional)

Construction impacts; project long term impacts;

6. Infrastructure managers (road, rail)

No damage to existing assets; reinstatement of assets as necessary;

7. Fire Authority;

Construction impacts in high risk area

8. Power supply company;

Supply to new areas; peak power demand requirements cost for new
assets;

9. Land Owners (water supply non-customers)

Construction impacts; access to land in future;

10. Indigenous land owners

Construction impacts; access to lands

11. Interest groups opposing the project

Taking action to delay, discredit and hopefully stop the project from
proceeding.

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 2-Key Stakeholder Mapping for Construction Stage:
Level of Influence
Power

Regular updates and reports.

Maintain confidence

11
8

Face to face engagement to create

shared ownership.
1
Collaborate

Offer reports & keep on the radar

Monitor & respond

Consider leverage opportunities.

Engage & analyse 9

10

Impact on Project
Interest in Project

CVEN90045 Engineering Project Implementation

Stakeholder Requirements
Where do Stakeholder Groups fit into the
project construction stage organisation?
Owner/Principal

Alliance
Steering
Committee

Project Manager

Environment
Committee

Reference
Group
Principal
Designer

Construction
Contractor

Specialist
Technical
Advisors

Suppliers &
Sub-contractors

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Pipeline 2 - Candidates for Construction Stage:
Steering Committee;
A: Water Authority Executive(capex)
B: Water Authority Executive (opex)
C: Water Authority Executive (stakeholder communications)
D: Designer Executive
E: Contractor Executive

Reference Group;
A: Land owner representative
B: Municipal government representative
C: School groups representative
D: Road authority representative
E:

Environment Committee;
A: EPA Executive
B: State Government representative
C: Water Authority environment (environment)
D: Special interest group local representative
E:

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Land Subdivision Case Study:

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Land Subdivision -Key Stakeholder Core Issues during
Construction Stage:
Municipal Council planning requirements;

Adjacent property owners concern about quality of

development and affect on local area land values;
Municipal Council and utility Companies concern about quality
of assets taken over by Council;

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Land Subdivision -Key Stakeholder Groups:
1. Land Developer

Achieve required infrastructure quality standards, achieve land

marketability standards (aesthetic)

2. Municipal Council

Meet planning standards, meet standards for environment, traffic,

parking, drainage, landscape, open space, aesthetic and for
infrastructure handed over to Council for long-term management.
Also impacts during construction.

3. Power supply Company

Supply to new areas; peak power demand requirements quality of

new assets taken over;

4. Waterways Manager

Drainage discharge standards,

5. Water supply & sewerage Company

Meet standards for infrastructure handed over to Company for longterm management.

6. Adjacent property owners

Involvement during planning stage for impact on land values and

involvement for impacts during construction.

7. Real estate companies

Market the property, influence sales, advise on differentiating

features

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Land Subdivision -Key Stakeholder Mapping for Construction Stage:
Level of Influence

Regular updates and reports.

Maintain confidence

Face to face engagement to create

shared ownership.
1
Collaborate

Power

3 5

Offer reports & keep on the radar

Monitor & respond

Consider leverage opportunities.

Engage & analyse

6
Impact on Project
Interest in Project

CVEN90045 Engineering Project Implementation

Stakeholder Requirements
Where do Stakeholder Groups fit into the
project organisation?
Owner/Principal
Steering
Committee
Project Manager
Reference
Group
Principal
Designer

Construction
Contractor

Specialist
Technical
Advisors

Suppliers &
Sub-contractors

CVEN90045 Engineering Project Implementation

Stakeholder Requirements - 2
Candidates for Land Subdivision Construction Stage:
Steering Committee; (informal arrangement)
A: Developer Executive
B: Municipal Council Executive
C
D
E

Reference Group; (informal arrangement)

A: Municipal Council Executive (planning)
B: Municipal Council Executive (engineering)
C:
D
E

Environment Committee;
A : Not required
B
C
D
E

End Lecture Part 2

CVEN90045 Engineering Project Implementation