Submitted By:
Karmvir
Enrollment No. 10127170026
STUDENT DECLARATION
This is to certify that I have completed the Project titled Study of
Customer Satisfaction at HYUNDAI MOTORS LTD. under the
guidance of Inderjeet Singh in partial fulfillment of the requirement for
the award of Degree of Bachelor of Business Administration at
Maharaja Agrasen Institute of Management Studies, Delhi. This is an
original piece of work & I have not submitted it earlier elsewhere.
Date:
Signature:
Place:Kesopur(Sambalkha)
Name: Karmvir
Enrollment No.: 10127170026
EXECUTIVE SUMMARY
Automobiles have become an indispensable part of our lives, an extension of The
human body that provides us faster, cheaper and more convenient mobility every
passing day. Behind this betterment go the efforts of those in the industry, in the
form of improvement through technological research. The Indian automotive
component industry is dominated by around 500 players which account for more
than 85% of the production. Hyundai Motor Co. was established as an independent
Company in 1937.This project on Hyundai tells us about the satisfaction level of
consumers with The Hyundai. Firstly Introduction about The Automobile Industry
has been explained in this project. As a joint venture between Group and Hyundai
Motor Corporation, Hyundai Motor Limited (TKM) aims to play a major role in
The development of The automotive industry and The creation of employment
opportunities, not only through its dealer network, but also through ancillary
industries. Hyundai Motor Limited firmly believes that The success of this venture
depends on providing high quality products and services to all valued customers
through The efforts of its team members. Hyundai Motor Limited, along with its
dedicated dealers and suppliers, has adopted The "Growing Together" philosophy
of its parent Company TMC to create long-term business growth. In this way,
Hyundai Motor Limited aims to further contribute to progress in The Indian
automotive industry, realize greater employment opportunities for local citizens,
improve The quality of life of The team members and promote robust economic
activity in India. The next phase looks upon The research carried out for analyzing
The response towards Hyundai. This has been done by conducting a survey.
After conducting the survey it was observed that most of The Hyundai owners
were satisfied with their services and its maintenance. The designing and interiors
are most liked by The customers but few people also want it to be more affordable.
TABLE OF CONTENTS
Chapter 1 Introduction about The Industry
Questionnaire
Annexure II
Bibliography
CHAPTER 1
Introduction about the Industry
Introduction
The Indian automotive component industry is dominated by around 500 players
which account for more than 85% of the production. The turnover of this industry
has been growing at a mammoth 28.05% per annum from 2002-03 onwards as
illustrated in Fig which clarifies its emergence
as one of India's fastest growing manufacturing sectors. During 1990s, the auto
components market in India used to be dominated by supplies to the aftermarket
with only 35% exports sourced by global Tier 1 OEMs (Original Equipment
Manufacturers). The industry made a sustained shift to the global Tier 1 market
and today, the component manufacturers supply 75% of their exports to global Tier
1 OEMs and the remaining to the aftermarket. This is largely due to the growing
capability of The Indian component suppliers in understanding technical drawings,
conversance with global automotive standards, economically attractive costs
(manufacturing costs are 25%-30% lower than its western counterparts), flexibility
in small batch production and growing information technology application for
design, development and simulation.
Besides The burgeoning demand of auto components from global majors, the
domestic automobile industry has been showing a sparkling growth caused by
increasing customer base and affordable loans. Based on this, the turnover of The
Indian auto component industry is expected to touch US$ 18.7 billion by 2009 and
estimated to reach US$ 40 billion by 2014.
billion mark, growing value of Indian Rupee compared to US dollar and reducing
inflation rate. 100% Foreign Direct Investment, absence of local content
regulation, manufacturing and imports free from licensing & approvals in The
automobile sector
coupled with customs tarifforauto components reducing to 12.5% resulted in
increased number of multinationals establishing Their bases in India and with
export markets looking up, The Indian automobile industry is poised for a
phenomenal growth. The automobile production in the sub-continent has been
growing steadily @ 18.53% per annum from 2002-03 onwards with total vehicle
production standing at a mammoth 1,00,31,296 nos. in 2005-06.
Among The automobiles, 2 wheelers account for 75.77%, cars about 11.09%, 3
wheelers to the tune of 4.33%, tractors about 2.95%, buses & trucks constitute
2.19%, Multi Utility Vehicles (MUVs) to The tune of 1.96% and Light
Commercial Vehicles (LCVs) about 1.71% of The total number of automobiles
produced in the country. Presently, India is the second largest market after China
for two & three wheelers.
In tractors production, India is one of the two largest manufacturers in the world
along with China. The subcontinent stands as the 4th largest producer of trucks in
the world. Coming to The passenger car segment, the country is positioned 11th in
car production in the world. The Indian passenger car
market is far from being saturated leaving ample opportunity for volume growth
since the per capita car penetration per 1000 is only 7 compared to 500 in
Germany. The production of cars in The country has been growing at a mammoth
27.58% per annum from 2002- 03 onwards. In general, cars are broadly classified
as Mini, Compact, Mid-Size, Executive & Premium varieties. There has been a
steady rise in compact car production from 333,000 in 2002-03 to 715,000 in
2005- 06, mid-size cars from 122,000 to 204,000 nos., executive cars from 2000 to
23,000 nos. and premium variety cars from 4000 in 2002-03 to 5000 nos. in 200506. The mini car segment production reduced from 150,000 in 2002-03 to 98,000
nos. in 2005-06. These statistics vividly reveal the increasing capacity of The
Indian customer, thus driving The passenger car demand rapidly up The price
ladder. Analysts speculate car production in The sub-continent to touch 1575,000
in 2009 and 2654,000 by 2014. Cars and MUVs exports rose from 72,000 in 200203 to reach 176,000 nos. in 2005-06 with growth @ 48.155 per annum from 200203 onwards.
Out of The two wheelers produced in India, motorcycles account for 81.59%,
scooters about 13.42% and mopeds to the tune of 4.99% of the total production.
The production statistics which shows The growth of 2wheelers @ 16.58% per
annum from 2002-03 onwards. Out of this, motorcycles have exhibited production
growth @ 19.99% per annum, scooters @ 6.74% per annum & mopeds @ 2.65%
per annum from 2002-03 onwards. Two wheeler production units in India
constitute of Japanese OEMS (Original Equipment Manufacturers) which include
Hero Honda Motors, Honda Motorcycle & scooter India (P) Ltd., Yamaha Motor
India (P) Ltd. & Suzuki Motorcycle India (P) Ltd. and Indian OEMs consisting of
from 2002-03 onwards. The investment is expected to rise further with huge
strides. Among various investments pumping in India, auto parts maker Robert
Bosch of Germany will investment US$ 201.4 million in its Indian subsidiaries
over two years with bulk of investment in Motor Industries Co. Ltd.(MICO).
Hitachi Ltd. of Japan is planning to start auto component manufacturing in India
with its O E M s - I s u z u Motor & Nissan Motor to begin manufacturing cars in
India. GKN Driveline, a wing of UK based auto c o m p o n e n t manufacturer
GKN plans to open a new manufacturing facility in India. Dubai based auto
ancillary Parts International Company plans to invest about US$ 3.6 million in
India over three years which includes setting up a manufacturing facility to service
exports to CIS & SAARC countries. Fiat India has been taking
various measures to become a global sourcing hub for components by exporting
components worth US$ 8.3 million last year to its operations in South Africa and
plans to source components worth US$ 200 million. Hyundai already invested
US$ 197 million to supply transmission system, gear boxes, axles, propeller shafts
and aluminium pressure die casting products to global operations. Delphi is
planning to source components such as piston rods, steering system, drive shafts,
catalytic converter, stampings in power train, sheet metal/stampings for chassis
and electrical parts like wiring harnesses & armature motors worth US$ 250
million by 2007. General Motors which presently is sourcing components worth
US$ 6 million from Indian suppliers intends to ship parts worth US$ 1 billion for
its global production units by 2010 and The components include crankshaft
forgings, radiator caps, gear boxes, leaf springs, wiring harnesses & cables. Ford
Motors plan to source components like steering columns, alloy wheels,
crankshafts, exhaust parts, complete engines for IKON model, radiators, springs,
castings, forgings, leaf springs, body panel, horns, dash board assembly, starters,
alternators & door trims from The present level of US$ 150 million to around US$
600 million by 2009 from India. Visteon which had already invested US$ 56
Conclusions
With increased role of outsourcing in an integrated global economy and India
being considered as a low cost automotive component producer possess a greater
edge in the global market aspiring to capture 10% share of the global market
which translates into an export target of US$20 billion by 2015. Also, by the
current trends in the domestic automotive industry, the indigenous demand for
auto components is estimated to reach US$20 billion in The next 10 years.
MARKETING
What is marketing?
There are many different definitions of marketing. Consider some of The
following alternative definitions:
The all-embracing function that links The business with customer needs and
wants in order to get The right product to The right place at The right time
The achievement of corporate goals through meeting and exceeding customer
needs better than The competition
The management process that identifies, anticipates and supplies customer
requirements efficiently and profitably
Marketing may be defined as a set of human activities directed at facilitating and
consummating exchanges
Which definition is right? In short, They all are. They all try to embody The
essence of marketing:
other
business
activities;
Consumers need to eat when they are hungry. What they want to eat and in what
kind of environment will vary enormously. For some, eating at McDonalds
satisfies the need to meet hunger. For others a microwave ready-meal meets the
need. Some consumers are never satisfied unless Their food comes served with a
bottle of fine Chardonnay.
Consumer wants are shaped by social and cultural forces, The media and
marketing activities of businesses.
This leads onto another important concept - that of customer demand:
Consumer demand is a want for a specific product supported by an ability and
willingness to pay for it.
For example, many consumers around the globe want a Mercedes. But relatively
few are able and willing to buy one.
Businesses therefore have not only to make products that consumers want, but
They also have to make Them affordable to a sufficient number to create profitable
demand.
Businesses do not create customer needs or The social status in which customer
needs are influenced. It is not McDonalds that makes people hungry. However,
businesses do try to influence demand by designing products and services that are
Attractive
Workwell
Areaffordable
Are available
Businesses also try to communicate The relevant features of Their products
through advertising and other marketing promotion.
CHAPTER 3
Research Methodology
3.2 METHODOLOGY
Research can be defined to be search for knowledge or any systematic
investigation to establish facts. The primary purpose for applied research is
discovering interpreting and The development of methods and systems for The
advancement of human knowledge on a wide variety of scientific matters of our
world and The universe.
These classifications are made according to the objective of the research. In some
cases the research will fall into one of these categories, but in other cases different
phases of the same research project will fall into different categories.
Exploratory research has the goal of formulating problems more precisely,
clarifying concepts,
gathering explanations,
gaining
insight,
eliminating
brand-switching.
However,
longitudinal
studies
are
not
necessarily
CHAPTER 4
Findings and Analysis
I. ANALYSIS OF HYUNDAI CAR OWNERS AT MGF ON THE
BASIS OF THEIR AGE GROUP.
Age Group
Respondents
Upto 25 Years
10
26-35 Years
25
36-45 years
30
46-60
20
60 and above
15
Total
100
ANALYSIS:
The maximum buyers of Hyundai cars as per the survey shows that the customers
from the age group of 25-35 and 36-45.The people from age group below 25 and
above 60 are less buyers of the vehicle
ANALYSIS:
22% customers thought that the car features warranty and service schedule was
excellently explained while 8% customers with dissatisfied. 52% considered them
good while 15% rated them as average.
SWOT ANALYSIS
Strengths:
Convenient place.
Change of genuine spare parts.
Large space
Quality service.
Better after sales service.
Attending complaints promptly.
Maintaining customer relationship.
Weaknesses:
Thin mechanic force
Weak competitive strategies.
Lack of latest technology
High maintenance cost.
Delay in service
Opportunities:
Established brand name.
Increased purchasing power of Indian Consumer.
Growing demand
Launch of new products like i-30 in the pipeline.
Threats:
Increased competition.
Loss in market share.
Lack of latest market information.
CHAPTER 5
Conclusion
CONCLUSION
From the findings and analysis it is clear that Hyundai Car is highly preferred
when compared to the other brands of car in the same segment.
With the analysis through the survey conducted for a period of 2 months in Delhi
on the consumer satisfaction of Mgf Hyundai Car Dealer, the findings and analysis
shows that 80% of the consumers are happy with the dealer and also sales service
and rest 20% of them says that they are dissatisfied.
Since each customer is like an asset for an organization the company should try to
improve in the area of dissatisfaction.
We know that getting new customer is double the cost of retaining the old
customer so the company should focus on retaining the old customers whom a in
the future purchase the product or recommend others to purchase the product.
Thus they help directly or indirectly for the product sale.
Change is the only think to retain and attract the customers so the company should
identify the needs and dry to fulfill them.
Bibliography
1) Books
Kothari, C.R. Research Methodology, 3 rd edition, 1997, Vikas Publishing House
Pvt. Ltd., New Delhi.
Pvt.
2) Newspapers
Times of India, 04/05/09, New Delhi
Times of India, 06/06/09, New Delhi
Auto Parts
Visit our parts department, located at 10120-178 St, or fill out our
convenient online parts order form. Check our site often for current specials
on auto parts and accessories! Want to personalize your vehicle? Increase it's
performance? Improve fuel-economy? Our parts department is the place to
go! Our professionals have on hand, or will work to find, your needed
Hyundai part.
While you are here, please take a look around the rest of our Edmonton
Hyundai virtual dealership. Be sure to browse our online inventory of new
and used Hyundai cars and keep abreast of the latest models and
improvements.
Piston
A piston is a component of reciprocating engines, reciprocating pumps, gas
compressors and pneumatic cylinders, among other similar mechanisms. It is
the moving component that is contained by a cylinder and is made gas-tight
by piston rings. In an engine, its purpose is to transfer force from expanding
gas in the cylinder to the crankshaft via a piston rod and/or connecting rod.
In a pump, the function is reversed and force is transferred from the
crankshaft to the piston for the purpose of compressing or ejecting the fluid
in the cylinder. In some engines, the piston also acts as a valve by covering
and uncovering ports in the cylinder wall.
Piston engines
nternal combustion engines
Piston ring
A piston ring is a split ring that fits into a groove on the outer diameter of a
piston in a reciprocating engine such as an internal combustion engine or
steam engine.
The three main functions of piston rings in reciprocating engines are :
1. Sealing the combustion/expansion chamber.
2. Supporting heat transfer from the piston to the cylinder wall.
3. Regulating engine oil consumption.[1]
The gap in the piston ring compresses to a few thousandths of an inch when
inside the cylinder bore
History
The split piston ring was invented by John Ramsbottom who reported the
benefits to the Institution of Mechanical Engineers in 1854. It soon replaced
the hemp packing hitherto used in steam engines.[2] The use of piston rings at
once dramatically reduced the frictional resistance, the leakage of steam, and
the mass of the piston, leading to significant increases in power and
efficiency and longer maintenance intervals.
Automotive
Most automotive pistons have three rings: The top two while also controlling
oil are primarily for compression sealing (compression rings); the lower ring
is for controlling the supply of oil to the liner which lubricates the piston
skirt and the compression rings (oil control rings). At least two piston rings
are found on most piston and cylinder combination. Typical compression
ring designs will have an essentially rectangular cross section or a keystone
(right angled trapezoidal) cross section. The periphery will then have either a
barrel profile (top compression rings) or a taper napier form (second
compression rings or scraper rings). There are some taper faced top rings
and on some old engines simple plain faced rings were used.
Oil control rings typically are of three types:
1. single piece cast iron
2. helical spring backed cast iron or steel
3. multipiece steel
The spring backed oil rings and the cast iron oil rings have essentially the
same range of peripheral forms which consist of two scraping lands of
various detailed form. The multipiece oil control rings usually consist of two
rails or segments (these are thin steel rings) with a spacer expander spring
which keeps the two rails apart and provides the radial load.
The piston might be a fairly loose fit in the cylinder. If it were a tight fit, it
would expand as it got hot and might stick tight in the cylinder. If a piston
sticks (seizes) it could cause serious damage to the engine. On the other
hand, if there is too much clearance between the piston and cylinder walls,
much of the pressure from the burning gasoline vapour will leak past the
piston (a condition known as blow-by) and into the crankcase, and the push
on the piston from combustion will be much less effective in delivering
power.
Crankshaft
History
A Roman iron crankshaft of yet unknown purpose dating to the 2nd century
AD was excavated in Augusta Raurica, Switzerland. The 82.5 cm long piece
has fitted to one end a 15 cm long bronze handle, the other handle being lost.
[2][1]
Roman Hierapolis sawmill from the 3rd century AD, the earliest known
machine to combine a crank with a connecting rod.[3]
The earliest evidence, anywhere in the world, for a crank and connecting rod
in a machine appears in the late Roman Hierapolis sawmill from the 3rd
century AD and two Roman stone sawmills at Gerasa, Roman Syria, and
Ephesus, Asia Minor (both 6th century AD).[3] On the pediment of the
Hierapolis mill, a waterwheel fed by a mill race is shown transmitting power
through a gear train to two frame saws, which cut rectangular blocks by way
of some kind of connecting rods and, through mechanical necessity, cranks.
The accompanying inscription is in Greek.[4]
The crank and connecting rod mechanisms of the other two archaeologically
attested sawmills worked without a gear train.[5][6] In ancient literature, we
find a reference to the workings of water-powered marble saws close to
Trier, now Germany, by the late 4th century poet Ausonius;[3] about the same
time, these mill types seem also to be indicated by the Christian saint
Gregory of Nyssa from Anatolia, demonstrating a diversified use of waterpower in many parts of the Roman Empire.[7] The three finds push back the
date of the invention of the crank and connecting rod back by a full
millennium;[3] for the first time, all essential components of the much later
steam engine were assembled by one technological culture:
With the crank and connecting rod system, all elements for constructing a
steam engine (invented in 1712) Hero's aeolipile (generating steam
power), the cylinder and piston (in metal force pumps), non-return valves (in
water pumps), gearing (in water mills and clocks) were known in Roman
times
Cylinder head
leading to the adoption of the overhead valve (OHV) head design, and the
subsequent overhead camshaft (OHC) design.
Detail
Internally, the cylinder head has passages called ports or tracts for the
fuel/air mixture to travel to the inlet valves from the intake manifold, for
exhaust gases to travel from the exhaust valves to the exhaust manifold. In a
water-cooled engine, the cylinder head also contains integral ducts and
passages for the engines' coolant - usually a mixture of water and antifreeze
- to facilitate the transfer of excess heat away from the head, and therefore
the engine in general.
In the overhead valve (OHV) design, the cylinder head contains the poppet
valves and the spark plugs, along with tracts or 'ports' for the inlet and
exhaust gases. The operation of the valves is initiated by the engine's
camshaft, which is sited within the cylinder block, and its moment of
operation is transmitted to the valves pushrods, and then rocker arms
mounted on a rocker shaft - the rocker arms and shaft also being located
within the cylinder head.
In the OHC design, the cylinder head contains the valves, spark plugs and
inlet/exhaust tracts just like the OHV engine, but the camshaft is now also
contained within the cylinder head. The camshaft may be seated centrally
between each offset row of inlet and exhaust valves, and still also utilizing
rocker arms (but without any pushrods), or the camshaft may be seated
directly above the valves eliminating the rocker arms and utilizing 'bucket'
tapets.
Hyundai i20
Der Hyundai i20 ist ein Kleinwagen der Hyundai Motor Company. Er ist
der Nachfolger des Hyundai Getz und wurde im September 2008 auf dem
Mondial de lAutomobile erstmals vorgestellt.[1] Mit dem neuen Namen reiht
er sich exakt zwischen i10 und i30 ein. Die deutsche Hndlerpremiere fand
am 6. Mrz 2009 statt.
Seit Mai 2010 werden jhrlich ca. 80.000 Exemplare in der Trkei gefertigt.
Karosserie
Der i20 war anfang nur als fnftriges Steilheck erhltlich. Im April 2009
wurde der Dreitrer eingefhrt, der 750 weniger kostet.
Die Auenabmessung dieser beiden Varianten unterscheiden sich mit einer
Lnge von 3,94 m und einer Breite von 1,71 m nicht. Der Radstand betrgt
klassenbliche 2,53 m, wodurch der i20 durch relativ kurze berhnge vorn
(785 mm) und hinten (630 mm) auffllt. Das Kofferraumvolumen von Dreiund Fnftrer betrgt 295 Liter. Der Kofferraum lsst durch Umklappen der
60:40 geteilten Rcksitzbank auf 1060 Liter erweitern.
Dank guter Fugngersicherhei
t und serienmigem ESP hat der i20 im neuesten Euro NCAP-Crashtest die
Bestwertung von fnf Sternenerreicht
Ausstattung fr Deutschland
Fr den i20 stehen drei Ausstattungslinien zur Auswahl: Classic, Comfort
und Style
Die Grundausstattung Classic ist dem Einstiegsbenziner vorbehalten.
Stattdessen entfllt fr den kleinsten Benziner die Topausstattung Style. Wer
zu einem 1,6 Liter groen Motor greifen mchte, ob nun Diesel oder
Benziner, muss die Ausstattungsvariante Style whlen. Dies erklrt den
teilweise beachtlichen Preissprung zwischen den einzelnen Motoren. Fr
jede Motorisierung sind daher nur ein oder zwei Ausstattungslinien whlbar.
Der Classic zeichnet sich durch unlackierte Trgriffe und Auenspiegel aus.
Als einziges Modell steht er auf 14"-Stahlrdern der Reifendimension
175/70 R14. Fr alle anderen Modelle sind 15"-Rder (Stahlfelgen fr
Comfort, Alufelgen fr Style) auf 185/60 R15 groen Reifen Serienstandard
in Deutschland.
Der Style verfgt serienmig ber das Colorpaket, welches farbige
Sitzbezge (rot oder blau abgesetzt) und Metallic- bzw. MineraleffektLackierung beinhaltet. Nur fr ihn ist eine Klimaautomatik verfgbar.
uerlich hebt er sich durch eine Chromleiste im Khlergrill von den
anderen Varianten ab. Im Interieur wurde silbernes Alu-Zierrat an Stelle von
schwarzem Kunststoff verbaut.
Motoren
Zu Beginn standen fr den i20 drei Reihenvierzylinder-Ottomotoren
zwischen 57 kW (78 PS) und 93 kW (126 PS) und ein ReihenvierzylinderDieselmotor mit 85 kW (116 PS) zur Auswahl. Der 1,2 Liter groe und
82 kg leichte 'Kappa'-Motor ist eine komplette Neuentwicklung und soll im
i20 5,2 Liter verbrauchen. Die Verbruche der beiden greren 'Gamma'Benziner mit CVVT-Ventilsteuerung fallen mit 6,0 Liter (1.4) bzw. 6,1 Liter
Super (1.6) hher aus. Der sparsamste i20 ist der 1.6 CRDi mit 4,4 Litern
Verbrauch auf 100 km.
high-speed, high precision CNC machining equipment has made the carvedfrom-billet method quite cost-effective, and, together with exacting 3D-CAD
and FEA design methodologies, has enabled the manufacture of extremely
precise crankshafts which often require very little in the way of subsequent
massaging for balance purposes. There is an old argument that a forged
crank is superior to a billet crank because of the allegedly uninterrupted
grain flow that can be obtained in the forging process. That might be true of
some components, but with respect to crankshafts, the argument fails
because of the large dislocations in the material that are necessary to move
the crankpin and counterweight material from the center of the forging blank
to the outer extremes of the part. The resulting grain structure in the typical
V8 crank forging exhibits similar fractured grain properties to that of a
machined billet. More than one crankshaft manufacturer has told me that
there is no way that a forging from the commonly used steel alloy SAE-4340
(AMS-6414) would survive in one of today's Cup engines.
Some years ago, there was an effort at Cosworth to build a Formula One
crankshaft by welding together various sections, which comprised the
journals, webs and counterweights. The purported intent was to be better
able to create exactly the shape and section of the various components,
thereby reducing MMOI while achieving the same or better stiffness. While
no one was willing to divulge details about the effort, it is rumored to have
been run once or twice then abandoned due to the high cost and complexity
compared to the measurable benefits.
In certain cases, there are benefits to the use of a built-up crankshaft.
Because of the master-rod mechanism necessary for the implementation of
the radial piston engines that powered most aircraft until well into the
second half of the 20th century, a bolted-together crankshaft configuration
was used almost exclusively. Figure 5 illustrates a typical two-row
composite radial crankshaft and master-rod layout. The loose counterweights
will be addressed later in this article.
CRANKSHAFT MATERIALS
The steel alloys typically used in high strength crankshafts have been
selected for what each designer perceives as the most desirable combination
of properties. Figure 6 shows the nominal chemistries of the crankshaft
alloys discussed here.
Medium-carbon steel alloys are composed of predominantly the element
iron, and contain a small percentage of carbon (0.25% to 0.45%, described
as 25 to 45 points of carbon), along with combinations of several alloying
elements, the mix of which has been carefully designed in order to produce
specific qualities in the target alloy, including hardenability, nitridability,
surface and core hardness, ultimate tensile strength, yield strength,
endurance limit (fatigue strength), ductility, impact resistance, corrosion
resistance, and temper-embrittlement resistance. The alloying elements
typically used in these carbon steels are manganese, chromium,
molybdenum, nickel, silicon, cobalt, vanadium, and sometimes aluminium
and titanium. Each of those elements adds specific properties in a given
material. The carbon content is the main determinant of the ultimate strength
and hardness to which such an alloy can be heat treated.
On this page we present some technical definitions that are used to describe an
internal combustion engine. The figure shows a computer animation of one
cylinder of the Wright brothers' 1903 aircraft engine. A small section of the
crankshaft is shown in red, the piston and piston rod are shown in gray, and the
cylinder which contains the piston is shown in blue. We have cut the cylinder so
that we can note the movement of the piston.
The crankshaft makes one revolution while the piston moves from the top of the
cylinder (lower left in the figure) to the bottom (upper right) and back to the top.
Since the piston is connected to the crankshaft, we can note the movement of
the piston by the angle of rotation of the crankshaft.
Zero degrees occurs when the piston is at the top of the cylinder. Since there are
360 degrees in one revolution, the piston is at the bottom when the crank angle
is 180 degrees. The distance traveled by the piston from zero degrees to 180
degrees is called the stroke - S of the piston. This explains why the Wright
engine and modern automobile engines are called four-stroke engines. The
piston makes four strokes and the crankshaft makes two revolutions between
combustion firings. The diameter of the piston, and the inside diameter of the
cylinder, is called the bore - B. So the area A of the head of the piston is pi
(3.14159) times the diameter squared divided by four.
A = pi * B^2 / 4
The volume swept out during any complete stroke is the piston area times the
stroke:
V = pi * S * B^2 / 4
This volume is called the working fluid volume because the work performed by
a moving gas under pressure is equal to the pressure of the gas times the
volume of gas which is moved. For their 1903 engine, the Wright brothers
selected a bore of 4 inches and a stroke of 4 inches. The working fluid volume for
one piston is then 50.26 cubic inches. The brothers used four pistons, so the sum
of all of the working volumes is 201 cubic inches. For any internal combustion
engine, the sum of all of the working volumes of all the cylinders is called the
total displacement of the engine.