UNIVERSITI SAINS MALAYSIA

Mid Term Examination

Academic Session 2009/2010
2nd March 2010

AKW103 Introduction to Management

[Pengantar Pengurusan]
Duration: 1 hour

Please check that this examination paper consists of EIGHT pages of printed
material before you begin the examination.
[Sila pastikan bahawa kertas peperiksaan ini mengandungi LAPAN muka surat yang
bercetak sebelum anda memulakan peperiksaan.]
Instructions: Answer ALL questions. Shade your answers in the OMR form
provided with a 2B pencil. Ensure that your OMR form is complete [with your index
number, course code, answers to the questions, and others].
[Jawab SEMUA soalan. Jawapan hendaklah ditandakan dalam borang OMR dengan
menggunakan pensil 2B. Pastikan borang OMR diisi dengan lengkap [nombor
angka giliran, kod kursus, jawapan, dan lain-lain]

YOU ARE NOT ALLOWED TO TAKE THE QUESTION PAPER OUT OF THE
EXAMINATION HALL.
[ANDA TIDAK DIBENARKAN MEMBAWA KELUAR KERTAS SOALAN DARI
DEWAN PEPERIKSAAN.

1. All of the following are levels of management except

A. top management.
B. supervisory management.
C. board of directors.
D. middle management.
2. A grocery store manager is a member of _____ management.
A. middle
B. senior
C. junior
D. supervisory
3. Senior managers make decisions about the company's
A. direction.
B. day-to-day problems.
C. objectives.
D. resources.
4. Most senior managers spend majority of their time
A. organizing and staffing.
B. leading and controlling.
C. planning.
D. leading, controlling, and staffing.
5. Managers must remember that business _____ have/ has not yet become global.
A. ethics
B. logic
C. strategies
D. outsourcing
6. Most managing activities
A. overlap.
B. inter-relate.
C. amalgamate.
D. focus on goal orientation.
7. A _____ is a member of senior management.
A. supervisor
B. CFO
C. department head
D. shift manager

8. In the decision process, the intelligence stage

A. implies developing potential courses of action.
B. involves searching the environment for conditions requiring a decision.
C. refers to the actual selection of a course of action.
D. entails inventing, developing, and analyzing possible courses of action.
9. What differentiated Rockefeller, Duke and Carnegie from their "laissez-faire"
predecessors?
A. They achieved new levels of efficiency.
B. They utilized new-age communication to grow their industries.
C. They offered better compensation to their workers.
D. They pursued profits and self-interest above all else.
10. Some of the psychological and physical aspects of a job that impacted productivity which
were ignored were
A. boredom and fatigue.
B. stress and poor nutrition.
C. depression and physical disabilities.
D. intelligence and nutrition.
11. The scientific method involved finding "_____" to perform a task.
A. alternate way
B. the lowest cost
C. the one best way
D. efficiency
12. Taylor saw the value of matching the job to the
A. industry.
B. pay scale.
C. piece rate structure.
D. worker.
13. Decision-making, planning and organizing activities require _____ skills.
A. human relation
B. technical
C. conceptual
D. intuitive
14. Henry Lawrence Gantt is best known for his work in
A. systems.
B. groups.
C. planning.
D. production control.

15. Henri Fayol identified all of the following as management principles, except
A. division of work.
B. unity of command.
C. remuneration and centralization.
D. informal authority.
16. Which of the following uses participation by promising young employees to form a junior
board of directors?
A. Scanlon Plan
B. Process-approach incentive
C. Taylor's scientific management
D. McCormick multiple-management plan
17. Which of the following is not a primary purpose of communication?
A. Information
B. Influence
C. Assessment
D. Confound
18. The Hawthorne studies identified that production _____ in relationship to _____ and
psychological conditions rather than the ______.
A. decreased; ethical; surroundings.
B. increased; social; environment.
C. evened out; personal; work pressure.
D. decreased; personal problems; wages.
19. What term refers to a tax on imports?
A. Policy
B. Custom
C. Embargo
D. Tariff
20. The flow from the receiver to the sender is called
A. processing.
B. perception.
C. semantics.
D. feedback.
21. This approach involves comparing the worst possible outcomes for each alternative and
selecting the one that is least undesirable.
A. Maximax
B. Optimistic
C. Maximin
D. Gambling

22. Perception begins when the sense organs responds to a(n)

A. message.
B. feeling.
C. emotion.
D. shape.
23. Communications during which of the following periods usually results in low success?
A. Active listening
B. Retrenchment
C. Strategic planning
D. High emotion
24. What aspect involves absorbing what another person is saying and responding to the
person's concerns?
A. Retention
B. Perception
C. Actualizing
D. Active listening
25. _____ communication is an effective way to communicate emotions.
A. Formal
B. Verbal
C. Written
D. Nonverbal
26. What should managers pay close attention to, immediately before commencing to write a
business document?
A. How it must be structured?
B. When they plan to publish?
C. Who they want to address?
D. What they want to achieve?
27. This is true of most oral communication.
A. It is misinterpreted.
B. It takes place through semantics.
C. It tends to be highly emotional.
D. It is informal in nature.
28. What is a region within which trade restrictions are reduced or eliminated called?
A. Trade association
B. Free trade area
C. Commonwealth of Independent States
D. Fair trade

29. A country that exports more than it imports runs a

A. trade surplus.
B. trade deficit.
C. budget deficit.
D. budget surplus.
30. Managers must be able to do all of the following except
A. motivate people.
B. provide direction to the people who work for them.
C. convince customers.
D. ensure uniform perception
31. Which of the following statements about programmed decisions is true?
A. They have little or no precedent.
B. They are relatively unstructured.
C. They are constituted by routine, repetitive decisions.
D. They are more difficult to make than nonprogrammed decisions.
32. The _____ approach involves practicing management as though it were wholly an art
based only on feelings.
A. pragmatic
B. intuitive
C. satisficing
D. emotional
34. A manager deciding to make a delivery by air or by truck would be an example of a
decision made under a condition of
A. risk.
B. certainty.
C. maximin.
D. maximax.
35. Group decisions are generally better when avoiding mistakes is more important than
A. speed.
B. synectics.
C. outcomes.
D. optimization.
36. A(n) _____ is a document that outlines the principles of conduct to be used in making
decisions within an organization.
A. code of ethics
B. mission statement
C. vision statement
D. policy

37. Which among the following refers to ownership of ideas, such as inventions, books,
movies, and computer programs?
A. Intellectual property
B. Externalities
C. Business sales contract
D. Licensing
38. What is the biggest obstacle to organizations assuming more social responsibility?
A. Problems stemming from the economic deprivation of a fairly large segment of society.
B. Maintaining ethnically diverse workforces to reflect the societies in which they operate.
C. Pressure by financial analysts who push for steady increases in earnings per share on a
quarterly basis.
D. Adopting policies that contribute to the quality of life of their workers.
39. _____ law regulates how much money businesses must pay the government to help
provide services to the public.
A. Corporate
B. Trade
C. Licensing
D. Tax
40. These laws regulate who can go into certain businesses.
A. Licensing
B. Corporate
C. Trademark
D. Trade
41. The simplest kind of business is a
A. corporation.
B. sole proprietorship.
C. partnership.
D. joint venture.
42. The three kinds of _____ property protections are patents, trademarks, and copyrights.
A. real estate
B. corporate
C. virtual
D. intellectual
43. This is the process of determining the appropriate responses or actions necessary to
alleviate a problem.
A. Transaction processing
B. Decision making
C. Conflict resolution
D. Problem solving

44. Receiving and collecting information is part of a manager's _____ role.

A. negotiating
B. controlling
C. figurehead
D. monitoring
45. According to the law of _____, individuals, companies, and countries should specialize in
what they do best.
A. consumers' surplus
B. absolute advantage
C. comparative advantage
D. trade surplus
46. _________ is engaging in a variety of operations.
A. Exporting
B. Franchising
C. Importing
D. Diversification
47. Large companies usually establish _____, manufacturing and _____ facilities in foreign
countries.
A. networks; franchisee
B. contacts; billing
C. systems; exporting
D. sales; distribution
48. All of the following are cultural differences a manager needs to be aware of except
A. Japanese managers tend to be more sensitive to job layoffs than American managers.
B. Asian and African managers often have different views about the role of women in the
workplace.
C. showing up for a business meeting without a tie is not acceptable in Israel.
D. demonstrating great respect to a superior would be appreciated in Indonesia.
45. A country that imports more than it exports runs a _____.
A. trade surplus
B. balance
C. transformation
D. trade deficit
50. Managers with a high _____ value system will probably lay off inefficient employees
much faster than managers with a dominant _____ value system.
A. integral; economic
B. inherent; outcome oriented
C. economic; social
D. pragmatic; risk-averting