Anda di halaman 1dari 391

OCCUPATIONAL ANALYSIS

AUTOMOTIVE INDUSTRY

JABATAN PEMBANGUNAN KEMAHIRAN


KEMENTERIAN SUMBER MANUSIA
Department of Skills Development
Ministry of Human Resources, Malaysia

First Printing 2012


Copyright Department of Skills Development
Ministry of Human Resources, Malaysia 2012

All rights reserved. No part of this publication may be reproduced or transmitted in any form or
by any means, electronic or mechanical including photocopy, recording or any information
storage and retrieval system, without permission in writing from
Department of Skills Development
Ministry of Human Resources, Malaysia

Published in Malaysia by
Department of Skills Development
Ministry of Human Resources
Level 7-8, Block D4, Complex D
Federal Government Administrative Centre
62530 Putrajaya, Malaysia
http://www.dsd.gov.my

Printed by
MARZUQ PRINT & TRADING (001698206-H)
38, Jalan SM 1A, Taman Sunway Batu Caves,
68100 Batu Caves, Selangor Darul Ehsan
Tel: 03 6188 1131 Faks: 03 6188 1130
Email: marzuq.print@gmail.com

Perpustakaan Negara Malaysia


Occupational Analysis
Automotive Industry
ISBN 978-967-0396-96-5

Cataloguing-in-Publication Data

EXECUTIVE SUMMARY
A good indicator of economic progress within economies has typically been the
strength of their automotive sectors. There are clear benefits driven by the
multinational nature of a strong automotive industry in a country. Often, the
presence of an automotive sector paves the way for foreign trade reforms which
may otherwise stifle and overly protect an economy. It also attracts foreign
investments and drives exposure, especially for developing economies, onto a
broad international arena. A healthy domestic automotive sector also brings the
benefits of competition. The automotive industry in Malaysia, which began in the
1960s, has now become one of the mainstays of the countrys economy.

In order conduct the Occupational Analysis on the Automotive Industry, all the
information related to the industry was gathered through literature survey and
further discussed in workshop sessions with experts from the industry. These
workshops were held to get a better understanding of the organisational structure,
hierarchy objectives and primary activities of the job titles.

Based on the data gathered and the ensuing series of discussion, the panel of
experts has identified five (5) main sub-sector of the automotive industry. The subsector is Manufacturing Engineering, Production, After Sales, Sales and Motorsport
Engineering. This analysis has identified 166 job titles and all of them are considered
critical.

This number reflects the immediate industry requirement for skilled workers in the
automotive industry. These job titles are identified and their descriptions are
developed in consultation with the panel of experts.

ii

TABLE OF CONTENTS
CONTENTS

PAGE

EXECUTIVE SUMMARY
LIST OF FIGURES
LIST OF TABLES
LIST OF ABBREVIATIONS

i
v
vi
vii

1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA)


1.1 Introduction
1.2 Malaysian Occupational Skills Qualification Framework (MOSQF)
1.3 OA Development Process
1.4 Occupational Description (OD)

1
3
4
8

1.5 Critical Job Titles

12

2. OVERVIEW OF AUTOMOTIVE INDUSTRY IN MALAYSIA


2.1
2.2
2.3
2.4

Preamble
Current Analysis and Industrial Demand
Main Industry Players
Related Policies, Acts, Regulations and Standards
for the
Automotive Industry
2.5 Statutory and Regulatory Bodies
2.6 Skilled Worker Requirements In The Automotive Sector
2.7 International Benchmarks for the Occupational Framework

13
17
18
22
25
29
31

3. FINDINGS
3.1 Methodology for the Overall Occupational Analysis Process

43

3.2 Occupational Structure (OS)

47

3.3 Critical Job Titles for Automotive Industry

74

iii

3.4 Occupational Description (OD)

86

3.5 Occupational Area Structure (OAS)


3.6 Support Industries for the Automotive Industry

86
95

4. DISCUSSION, CONCLUSION AND RECOMMENDATIONS


4.1 Discussion

100

4.2 Conclusion

101

4.3 Recommendations

102

BIBLIOGRAPHY

103

ANNEXURES
ANNEX 1 MOSQF Level Descriptor

105

ANNEX 2 List of Panel of Experts and Facilitators

107

ANNEX 3 Occupational Description for the Automotive Industry


Sub Sector Manufacturing Engineering

111

Sub Sector Production

141

Sub Sector After Sales

267

Sub Sector Sales

365

Sub Sector Motorsport Engineering

372

iv

LIST OF FIGURES
FIGURES

TITLES

PAGE

Figure 1.0

A Competency-Based Model for Skills Training in Malaysia

Figure 2.0

OA Development Process Flow Chart

Figure 3.0

Example of Identifying Objects

Figure 4.0

Example of Occupational Description

11

Figure 5.0

Employment in the Automotive Manufacturing


and Related Industries

30

Figure 6.0

Market Share in the Automotive Industries

36

LIST OF TABLES
TABLES

TITLES

PAGE

Table 1.0

Example of Occupational Structure

Table 2.0

Example of Occupational Area Structure

Table 3.0

Total Sales of Vehicles for 2010 and 2011

17

Table 4.0

Automotive Industry Occupational Structure

49

Table 5.0

Summary of Job Titles

56

Table 6.0

List of Critical Job Titles

75

Table 7.0

Summary of Critical Job Titles

85

Table 8.0

Automotive Industry Occupational Area Structure

88

Table 9.0

Support Industries for the Automotive Industry

95

vi

LIST OF ABBREVIATIONS
2D

2 Dimension

2K

2 Pack

3D

3 Dimension

ABS

Anti-Lock Brake System

ARAI

Automotive Research Association of India

CBU

Complete Build-Up

CKD

Complete Knock-Down

CU

Control Unit

CVT

Continuously Variable Transmission

DOE

Department of Environment

EBR

Erik Buell Racing

FFA

Field Failure Analysis

FIFO

First In First Out

IMP3

Third Industrial Master Plan

IQAA

Internal Quality Audit Analysis

MAI

Malaysia Automotive Institute

ML

Manufacturing License

MPV

Multi-Purpose Vehicle

MSA

Measurement System Analysis

NAB

National Automotive Board

NAP

National Automotive Policy

NOSS

National Occupational Skills Standard

vii

OA

Occupational Analysis

OAA

Occupational Area Analysis

OAS

Occupational Area Structure

OD

Occupational Description

OEM

Original Equipment Manufacturer

OS

Occupational Structure

OSHA

Occupational Safety and Health Act

QMS

Quality Management System

QoQ

Quarter over Quarter

RO

Repair Order

RTD

Road Transport Department

RTD

Road Transport Department

RTO

Road Traffic Ordinance

SIAM

Society of Indian Automobile Manufacturers

SOP

Standard Operating Procedure

SRS

Supplemental Restraint System

SUV

Sports Utility Vehicle

TNA

Training Needs Analysis

VCA

Vehicle Certification Agency

YoY

Year over Year

viii

1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA)


1.1 Introduction

OA is a process used to identify job titles and levels for skilled workers needed in
the industry sector. It is a preliminary stage for the National Occupational Skills
Standard (NOSS) development in which the identified job titles will be used as a
basic reference. It requires inputs from all parties especially industry players,
statutory bodies and training institutions. Figure 1.0 shows the significance of OA
for NOSS and policy development for skills training in Malaysia.

Figure 1.0: A Competency-Based Model for Skills Training in Malaysia

OA will identify sectors, sub-sectors, job areas and job titles for a particular
industry in the form of Occupational Structure (OS) as illustrated in Table 1.0.

Job scopes of each job title will be detail out in the Occupational Description
(OD). Every job title will be identified according to its level defined in the
Malaysian Occupational Skills Qualification Framework (MOSQF) level descriptor
(refer to Annex 1).

Table 1.0: Example of OS for Front Office in Hospitality and Tourism


SUB-SECTOR
LEVEL/JOB AREA

FRONT OFFICE
GUEST SERVICE

LEVEL 5
LEVEL 4

TELEPHONE
OPERATION

FRONT OFFICE
ASSISTANCE

CONCIERGE

RESERVATION

Front Office Manager (FOM)


Assistant Front Office Manager (AFOM)

Concierge
Manager

Reservation
Manager

LEVEL 3

Guest Service
Officer

Telephonist
Supervisor

Front Office
Supervisor

Bell
Supervisor

Reservation
Officer

LEVEL 2

Guest Service
Assistant

Telephonist

Front Office
Assistant

Bell Captain

Reservation
Clerk

Doorman

No Level

LEVEL 1

No Level

OS can be further analysed to produce the Occupational Area Structure (OAS)


through the Occupational Area Analysis (OAA). The objective of OAA is to
identify areas which have similar competencies among the job titles.

The

outcome of OAA is the merging of job titles/areas (horizontally) and/or levels


(vertically) within the sectors. This will eventually result in multi-skilling and
multi-tasking due to common competencies among job titles/areas and/or levels
as shown in Table 2.0.

Table 2.0: Example of OAS for Front Office in Hospitality and Tourism
SUB-SECTOR
LEVEL/JOB
AREA

FRONT OFFICE
GUEST
SERVICE

TELEPHONE
OPERATION

FRONT OFFICE
ASSISTANCE

CONCIERGE

LEVEL 5

Guest Services Management

LEVEL 4

Guest Services Management

RESERVATION

LEVEL 3
LEVEL 2

Guest Services Operation

LEVEL 1

All job titles in Levels 1, 2 and 3 are actually the front liners that deal directly
with customers. Therefore, they have common competencies which can be
merged into the area of guest services operation. Ultimately, we are able to
produce multi-skilling and multi-tasking workers required by the industry in line
with the high income economic policy.

Nevertheless, in certain cases, due to requirements of industry or regulations,


merging is not necessarily required.

1.2 Malaysian Occupational Skills Qualification Framework (MOSQF)

The development of OA is closely monitored in order to comply with MOSQF.


MOSQF is a framework that describes all skills qualifications awarded under the
Malaysian Skills Certification System. It is an 8-tier framework consists of 8 levels
which reflect skills competencies in an occupational area (refer to Annex 1).
However, for the training purpose, only the first 5 levels are being offered with

skills qualifications, namely Malaysian Skills Certificate (MSC) Level 1, MSC Level
2, MSC Level 3, Malaysian Skills Diploma (MSD) Level 4 and Malaysian Skills
Advanced Diploma (MSAD) Level 5.

MOSQF will serve as an instrument that develops and classifies skills


qualifications based on a set of criteria guided by the National Skills
Development Act 2006 (Act 652). It was benchmarked against international good
practices in defining its level description and was developed in line with the
Malaysian Qualifications Framework (MQF). It is primed to become the national
skills framework for all parties of interest such as individuals, skills training
providers, the Government, associations, professional bodies, the industry
sectors and the general public.

1.3 OA Development Process

Below are the main steps involved in OA:


(i)

Preliminary information gathering


(a) Literature survey
A literature survey is carried out to get some insights into the scope,
policies, programmes and activities in the context of the Malaysian
scenario. The scope covered under this survey includes descriptions,
current analysis of the sector/sub-sector, current status of the
respective industries, skilled worker requirements in the local sectors
and the industrial competition at international level.

(b) Survey/Questionnaire
The purpose of the survey is to collect the data and feedback from
industries on the supply and demand of skilled workforce, job scope,
nature of work, occupational description, occupational structure,
career path as well as current and future trend of the industries.

(c) Interview
Interview is one of the methods to reinforce the information
gathered from the survey. The interview focuses on main industry
players and stakeholders to seek their opinions and/or impressions.

(ii)

Identifying industrial experts


Industrial experts represent small, medium and large scale industries that
are identified and short listed for further communication and contact.
Normally these experts are from Human Resources or managerial level
that has overall view of the skilled workforce in the industry. They should
have sufficient experience and substantial knowledge on industry growth.

(iii)

Brainstorming session
The Developing a Curriculum (DACUM) technique is commonly used in
OA. The session is attended by industrial experts and they will discuss
exhaustively on the sub-sector and areas involved. The facts obtained
during the literature survey will be discussed and presented to the
industry experts.

(iv)

Analysing the information


Based on the activities done above, substantial data and information will
then be collected. The data and information will be discussed and
analysed in development workshops attended by selected key persons or
experts from the public and private sector. The presence of the key
persons or experts ensures that the development of the Occupational
Analysis is current and relevant.

During this session, the respective industry is analysed using the DACUM
and brainstorming methodology to identify the following:

(v)

(a)

Scope of the industry and its sub-sector;

(b)

Main areas;

(c)

Occupational groups of the sector;

(d)

Job title;

(e)

Critical job title;

(f)

Hierarchy structure (Level 1 8); and

(g)

Occupational description.

Finalising the OA Documentation


Follow up discussions with the industrial experts and proofreader in a
small group is vital to ensure all the findings of the occupational analysis
are valid, reliable and sufficient.

The final report of OA must be well presented with discussion, conclusion


and recommendations in order to guide the general readers and

interested parties to comprehend the skilled workforce scenario in the


industries.

Details of the process flow in developing OA is as shown in Figure 2.0

Figure 2.0: OA Development Process Flow Chart


7

1.4 Occupational Description (OD)

The Occupational Description (OD) is the detailed description of the main job
scope of the job title. Below are the main steps in producing OD for the
respective job titles:
(i)

determine the main sub-sector and areas in the sector;

(ii)

identify the job titles; and

(iii)

identify the job scope.

To describe OD clearly, the statement must consist of a Verb, Object and


Qualifier. The rationale for determining the description attributes is to facilitate
NOSS development especially in job and competency analysis.
a)

Object
The object is determined first before the verb and qualifier. It is
the main determinant to distinguish one job to another. For
example, a demi chef (kitchen sub-sector of the Hotel Sector),
deals with food and cooking utensils as the objects in performing
tasks. A hairdresser, on the other hand, deals with clients hair
and hairdressing chemicals, among others.
The objects are acquired from the industrial experts during a
brainstorming session and written on DACUM cards so that all the
experts can see the objects identified. The objects of those in the
related area or sub-sector are determined as shown in Figure 3.0.

Troubleshooting
Activities

Access System
Configuration
(H/W & S/W)

TCP/IP
Configuration

Maintenance
Activities
Radio Access
Network
Planning

Technical
Drawing

Network
Testing
Activities

Equipment
Upgrading
Activities

Legend:
: Sector/Sub-sector/Area/Sub area

: Object
Figure 3.0: Example of Identifying Objects

b)

Verb
The verb is then determined based on the level of difficulty of the
identified job titles, such as below:
Object : Maintenance activities
Verb for Level 3 : Carry out
Verb for Level 4 : Assist in planning
Verb for Level 5 : Plan

Hence, the contents of the job descriptions will be as below:

Radio Access Network Planner (Level 5)


Plan maintenance activities + (qualifier)

Radio Access Network Assistant Planner (Level 4)


Assist in planning maintenance activities + (qualifier)

Access Network Technician (Level 3)


Carry out maintenance activities + (qualifier)

c)

Qualifier
Based on the example above, the statement is not clear as there is
no qualifier for the object, therefore a qualifier must be added to
further clarify it. Below is an example:
Plan maintenance activities for Passenger Vehicle Plant
Maintenance

Figure 4.0 shows an example on how to write an appropriate Occupational


Description (OD).

10

Figure 4.0: Example of Occupational Description

11

1.5 Critical Job Titles

Critical job titles can be defined based on the following four main scenarios:
a) shortage of skilled worker supply in the industries;
b) high demand for skilled workers in certain niche areas;
c) mismatch of skills training; and
d) decrease in number of skilled workers in certain areas such as in
heritage and cultural related activities.

Identified critical job titles should be categorised into short (1-3 years) and
medium (4-5 years) terms.

12

2. OVERVIEW OF AUTOMOTIVE INDUSTRY IN MALAYSIA


2.1 Preamble

Centrally located in the ASEAN region with a population of more than 500 million
people, Malaysia offers vast opportunities for global automotive and component
manufacturers to set up manufacturing and distribution operations in the
country. Pragmatic government policies, political and economic stability, sound
economic fundamentals, well developed infrastructural facilities and an
educated and skilled labour force have attracted major international automotive
and component manufacturers to invest in Malaysia. The rapid growth of the
economy and the high purchasing power of its population have made Malaysia
the largest passenger car market in ASEAN. At the same time, the establishment
of national car projects, PROTON and PERODUA, has transformed Malaysia from
a mere car assembler into a car manufacturer. The industry has boosted the
development of engineering, auxiliary and supporting industries and contributed
to skills development and the upgrading of technological and engineering
capabilities. These factors have further enhanced the attractiveness of Malaysia
as a base for global automotive manufacturers.
With an annual average of 20% export surplus, Malaysia is one of the 20 largest
export nations worldwide. According to the Global Enabling Trade Report
2009, it has even achieved to continuously better its position from year to year.
The report, which was launched by the World Economic Forum, lists 121
countries, among which Malaysia is now ranked 28th in terms of economic
attractiveness for international investments.

13

The history of the automotive industry in Malaysia started in the 1960s. Prior to
that decade, the majority of the cars used on Malaysian roads were imported in
the Complete Build-Up (CBU) form. In 1963, through the recommendation of the
Colombo Plan experts, the Government of Malaysia began to encourage the
establishment of the automotive industry. The policies of encouraging assembly
for automobiles and the manufacture of component parts were announced in
May 1964. Assembly plants were set up in the late 1960s in order to provide
employment and to substitute imports of automobiles. To further develop the
local automotive industry and to encourage vehicles to be assembled locally, the
Government adopted a few policies. The policies included requiring a certain
percentage of a vehicle to have parts and components that are manufactured
locally, imposing import taxes and putting a tariff system on CBU imports. Apart
from the protective tariff that was announced in February 1966, all distributors
and dealers were required to obtain import licenses that had to be renewed
every six months. In 1967, the Government approved the operation of six
assembly plants and by December of the same year, Swedish Motor Assemblies
Sdn. Bhd. began its production.

Initially, the assembly plants were mainly joint venture projects between
European automobile manufacturers and local partners who were previously
their local distributors. Apart from Swedish Motor Assemblies which assembled
Volvo, there were also Asia Automobile Industries Sdn. Bhd. which assembled
Peugeot and Mazda vehicles and Tan Chong Motors which assembled Nissan cars
(then known as Datsun). Even though there was a local content requirement to
promote the growth of components manufacturing, the effort was not very
successful. Until the early 1980s, there were about 15 assemblers that produce

14

vehicles for European and Japanese manufacturers. There were too many makes
and models, causing the demand for a particular component to be low, leading
to the difficulty for the manufacturers to achieve the economies of scale. Imports
were still very high as the inputs for the assembly plants came mainly from
imported Complete Knock-Down (CKD) form. The level of technology transfer
was still low and so was the development of human resources in the industry.
Thus, the second phase of the development in the automotive industry was
started with the launching of the national car project, Perusahaan Otomobil
Nasional Sdn. Bhd. (PROTON), in 1984. The project was conceived in order to
guide the automotive industry in increasing the level of technology and the
development of intellectual property of the industry. The PROTON project, which
was a joint-venture programme with Mitsubishi Motors Corporation of Japan,
began its production with the PROTON Saga model in 1985. As it has integrated
manufacturing facilities promote industrial linkage and having national brand, it
was given preferential tax and duty rates. After the success of the first national
car, Perusahaan Otomobil Kedua Sdn. Bhd. (PERODUA) was established in
October 1992. It was the result of an agreement between UMW Corporation
Sdn. Bhd., Daihatsu Motor Co. Ltd of Japan, Med-Bumikar Mara Sdn. Bhd., PNB
Equity Resources Corporation Sdn. Bhd., Mitsui & Co. Ltd of Japan and Daihatsu
(Malaysia) Sdn. Bhd. PERODUA was set up to expand the automotive product
range and to further support the components and parts manufacturing.
PERODUA is the first car manufacturer in Malaysia to achieve the prestigious ISO
9002 and ISO 9001 certification awarded by the Vehicle Certification Agency
(VCA) from the United Kingdom. As the result from the development, the
Malaysian automobile market is dominated by Malaysia's national cars, PROTON
and PERODUA.

15

The automotive policies gave rise to obstacles to international trade because


they distort markets and result in welfare losses to consumers. They deprive
consumers of affordable cars from a wide variety of quality imported models.
The local content programme and high import duty on CBU and CKD units
undoubtedly lead to high production costs which are transferred to consumers in
the form of higher prices. Prices of motor vehicles have increased steadily since
the launch of the first national car and are now beyond the reach of a sizeable
proportion of the population. Therefore, consumers viewed that the loss in static
welfare outweighs any dynamics gains to the industry (Tamar Gabilaia, 2001).
Many consumers claim that protection forces them to accept poorer quality
national cars while some complain of a lack of choice as a consequence (Jomo
K.S., 2003). By permitting the national carmakers to monopolise the local vehicle
market, it has promoted inefficiencies among the local producers in terms of
production, quality, insufficient research and development programme as well as
diseconomy of scale because they were more complacent of their performance
in the local market than the global one.

16

2.2 Current Analysis and Industrial Demand


The Malaysian Automotive Policy has been the key factor in making the national
automobile industry a success. New policies were implemented to protect the
national automobile industry. The protection by the government enabled the
national cars to dominate the local automobile market in 2010. As a result, the
total number of automobiles sold shot up to 605,156, an increase of 12.7% from
536,905 in 2009. Both passenger and commercial vehicles posted a higher
growth of 11.8% and 21.8% respectively. The 21.8% surge in the sales of the
commercial vehicles was attributed to a sharp increase in sales of pick-ups
(29.5%) and trucks (13.2%) as shown in Table 3.0.

Table 3.0: Total Sales of Vehicles for 2010 and 2011


Type
Passenger
Vehicle
Commercial
Vehicle
Total

Sales 2010

Sales 2011

% Change

(Units)

(Units)

(2009/2010)

543,594

486,342

11.8

61,562

50,563

21.8

605,156

536,905

12.7

Source: MITI Weekly Report, Volume 137 12 April 2011

17

2.3 Main Industry Players

(i) PROTON
PROTON was established on 7 May 1983 under the direction of the former Prime
Minister, Tun Dr. Mahathir Mohamad. It was Malaysia's dominant carmaker until
the establishment of PERODUA in 1993. Based on technology and parts from
Mitsubishi Motors, production of the first model, the PROTON Saga began in
September 1985 at its first manufacturing plant in Shah Alam, Selangor. Initially
the components of the car were entirely manufactured by Mitsubishi but slowly
local parts were used as technologies were transferred and skills were gained.
The 100,000th PROTON Saga was produced in January 1989.

In 1993, a model called PROTON Wira was introduced based on the Mitsubishi
Lancer/Colt. More than 220,000 units were sold between 1996 and 1998[2].
PROTON Perdana, based on the Mitsubishi Galant/Eterna, was first produced in
1995, intended for higher end market.

The PROTON Waja (PROTON Impian in the UK), launched in early 2001, was the
first car model designed internally by PROTON. By 2002, PROTON held a market
share of over 60% in Malaysia, which was reduced to 30% by 2005 and reduced
further in 2008 when AFTA mandates reduced import tariffs to a maximum of
5%.

With the acquisition of Lotus Technologies in 1996 from ACBN Holdings (a


company owned by Volkswagen AG), PROTON gained an additional source of
engineering and automotive expertise. This led to the production of PROTON

18

Gen-2 that was code-named Wira Replacement Model (WRM) before its
launch. The Gen-2 was the first of its cars to be manufactured and assembled at
the new manufacturing plant in Tanjung Malim, Perak that is part of PROTON
City development project. The plant was opened in 26 February 2005.

On 8 June 2005, PROTON introduced the second model to be manufactured in


Tanjung Malim, the 1,200 cc 5-door supermini, the PROTON Savvy. Both the
Gen-2 and Savvy were models that MG Rover was looking to re-badge when the
British firm entered into collaboration talks with PROTON. However, these jointventure talks were unsuccessful and MG Rover subsequently collapsed.

In 2007, PROTON launched its new sedan as a replacement for the Wira sedan
but with a new name, Persona, which was previously used as an export name for
models outside Malaysia. The new PROTON Saga replacement model (codenamed PROTON BLM) was launched on 18 January 2008. The new Saga is based
on the Savvy platform, but using a CamPro 1.3L engine instead of a Renault one.
In addition, PROTON entered into talks with Mitsubishi Motors once again and
the resulting collaboration led to the introduction of the Inspira. The Waja
replacement was based on the Mitsubishi Lancer as well as the re-badging of
PROTON Persona and PROTON Exora as Mitsubishi vehicles in certain markets.
As of 2 August 2008, PROTON has produced 3 million cars since 1985, where the
3 millionth one is a second-generation Saga. In 2012, PROTON launched its first
global car, PROTON Prev.

19

(ii) PERODUA
The Perusahaan Otomobil Kedua Sdn. Bhd. (English: Second Automobile
Manufacturer Private Limited), usually abbreviated to PERODUA, is Malaysia's
second largest automobile manufacturer after PROTON. It was established in
1992 and launched its first car, the PERODUA Kancil in August 1994. The codename 'M2 was used when the project to establish PERODUA was still a top
secret. The shareholders of PERODUA are UMW Corporation Sdn. Bhd., (38%),
Daihatsu Motor Co. Ltd. (20%), MBM Resources Bhd. (20%), PNB Equity
Resources Corporation Sdn. Bhd. (10%), Mitsui & Co. Ltd. (7%) and Daihatsu
(Malaysia) Sdn. Bhd. (5%).

PERODUA mainly produces minicars and therefore does not actually directly
compete with PROTON. It does not actually produce any in house designs or
engineer their main components (e.g. engine, transmission). Historically,
PERODUA cars are engineered from existing Daihatsu designs. Daihatsu originally
held a 20% stake in PERODUA, increasing this to 25% in 2001 and then to
35%.[1] In 2004, the Toyota Avanza started being assembled by PERODUA in its
factory in Rawang for the Malaysian market. PERODUA is set to become the
largest compact carmaker in South-East Asia. In October 2005, it produced a
cumulative total of 1 million cars. By July 2007, it had expanded to 240,000 per
year. Compared to PROTON, PERODUA has been quite successful in its business
ventures. Its cars are very popular among Malaysians, such as the PERODUA
Myvi, which sold 80,327 units in 2006, outselling its rivals bestselling car then,
the PROTON Wira, which only sold 28,886 units in Malaysia. Between 2006 and
2010, PERODUA became the bestselling car company in Malaysia. In the first half
of 2011, the table was turned. The highlight of the figures was that PROTON had

20

overtaken PERODUA to be the best-selling brand that year. Its been many years
since the first national carmaker became No.1 and part of the reason was that
PERODUAs supply in the second quarter was limited (due to phasing-out of the
old Myvi) and problems caused by the amendments to the Hire Purchase Act. It
has also been said that PROTONs current line-up is its strongest ever and has
drawn many customers, particularly the core models PROTON Saga and PROTON
Persona. PROTON delivered 85,223 units to take a 28.7% share of the TIV while
PERODUA delivered 79,467 units, a difference of 5,756 units.

(iii) MODENAS
Syarikat Motosikal dan Enjin Nasional Sdn. Bhd. (National Motorcycle and Engine
Company) or known as MODENAS, is a Malaysian national motorcycle company
producing various small motorcycle models below 200 cc targeted for local
market and export. The company's headquarters and factory are located in the
small town of Gurun, Kedah, Malaysia.

The history of the company began in the early 1990s. After the success of
Malaysian automotive manufacturer PROTON, the government looked forward
to launching a national motorcycle project. MODENAS was formed in 1995 and
the majority of its shares were held by DRB-HICOM, while the partners are
Kawasaki & Sojitz from Japan.

MODENAS achieved its 1 millionth unit production in June 2007. Currently


MODENAS is exporting its products to 13 countries worldwide with Greece being
the largest importer.

21

2.4 Related Policies, Acts, Regulations and Standards for the Automotive
Industry

(a) Policies in the Automotive Industry

(i) National Automotive Policy (NAP)


The National Automotive Policy (NAP) was introduced on 22 March 2006 to
facilitate the required transformation and optimal integration of the local
automotive industry into regional and global industry networks within the
increasingly liberalised and competitive global environment. The NAP is the
main thrust for the formulation of the strategic directions of the industry
under the Third Industrial Master Plan (IMP3), 2006-2020. Three and a half
years after its introduction, the NAP was reviewed, resulting in new policies
that will foster a more competitive market for local and international
companies. In line with the Government of Malaysias commitment to
liberalisation and the People First concept, the NAP review provides
further benefits for consumers in terms of safety and environmental
protection.

As part of the review, a broad range of stakeholders was consulted to gather


insights and best practices from the private sector, civil society and
governmental agencies. Their common goal is to improve the long-term
viability and competitiveness of the automotive market, leveraging the latest
developments in the regional and global automotive industry and offering
safer, greener and technologically more advanced vehicles. The objectives of
the NAP review were to:

22

ensure orderly development as well as long term competitiveness


and capability of the domestic automotive industry as a result of
market liberalisation;

create a conducive environment to attract new investment and


expand existing opportunities;

enhance the competitiveness of the national car manufacturer


through strategic partnership;

foster the development of the latest, more sophisticated


technology in the domestic automotive industry;

develop high value-added manufacturing activities in niche areas;

enhance Bumiputera participation in the domestic automotive


industry;

improve

safety

standards

for

consumers

and

promote

environment-friendly opportunities; and

enhance the implementation of current NAPs policy instruments.

The new policies and measures under the NAP Review are expected to
provide significant contribution to the overall growth of the industry and the
country. Emphasis will be given in attracting investments in high value-added
manufacturing activities using the latest state-of-the-art technology. The
opening up of Manufacturing License (ML) for manufacturing and assembling
activities in the selected segments particularly for luxury cars and
hybrid/electric vehicles will encourage new investments and expansion of
existing investments in the country. Currently, the hybrid/electric segment is
still very new and has the potential to be promoted and developed in this
region. With the appropriate incentives offered by the Government, Malaysia

23

would be able to attract Original Equipment Manufacturer (OEM) to move


their operations into Malaysia.

The emphasis on safety and environmental aspects under the NAP Review
will ensure the continued development of the domestic automotive industry.
The phasing-out of imported used automotive products and the introduction
of mandatory standards for parts and components and standards for fuel and
quality will spur the development of the automotive industry in the long run.

(b) Related Act For the Automotive Industry

(i) Road Transport Act 1987 (Act 333)

(Incorporating the latest

amendment - Act A1262/2006)


An Act to make provision for the regulation of motor vehicles and of
traffic on roads and other matters with respect to roads and vehicles
thereon; to make provision for the protection of third parties against risks
arising out of the use of motor vehicles; to make provision for the coordination and control of means of facilities for transport; to make
provision for the co-ordination and control of means of and facilities for
construction and adaptation of motor vehicles; and to make provision for
connected purposes.

24

2.5 Statutory and Regulatory Bodies

(i) The Road Transport Department


The Road Transport Department (RTD) was established in 1937 under the
Traffic Enactment 1937, a British military law in the Federated Malay
States. Known then as the Road Transport Board, it governed and
licensed public industries. However, with the creation of the
administration of Malaya in April 1946, the powers of the board were
taken over by the Motor Vehicles Registry and Inspection Office, which
covered the whole of Malaya.

Prior to 1937, motor vehicles were under the control of four Federated
Malay States. Motor vehicles were not regulated in the Non-Federated
Malay States until the Traffic Enactment 1937 was passed. With the
establishment of the department, the Road Traffic Ordinance 1953 was
passed to replace the Traffic Enactment 1937. Realising the importance
of enforcing the new law, especially against commercial vehicles, an
Enforcement Division was set up.

Various laws relating to road transport were also formulated such as the
Road Traffic Ordinance 1958 and the Road Transport Act 1987. These
were crucial at streamlining the country's transport laws besides serving
as platforms for the RTD to carry out its responsibilities. As the national
transport system progressed rapidly in the 1980s, the RTD became
increasingly

burdened

with

numerous

responsibilities.

Thus,

restructuring of the department was undertaken to enhance its efficiency

25

in line with the needs of the time. The 1990s saw tremendous progress in
the department as it responded positively to the demands of the
transport system.

The Road Transport Department is one of departments under the


Ministry of Transport's Land Division. It is a showroom for the Provision
of counter services for the licensing of vehicles and drivers and the
enforcement of the Road Transport Act 1987 in order to promote safe
driving and vehicles safety. It is an organisation which provides quality
services, manages the collection of revenues and enforces the road
transport act in a transparent and effective manner.

(ii) PUSPAKOM
Established in 1994, Pusat Pemeriksaan Kenderaan Berkomputer,
(PUSPAKOM) is the first Malaysian computerised vehicle inspection
centre. PUSPAKOM is currently the main inspection centre for
commercial vehicles throughout Malaysia. With 50 permanent branches
and 21 branches scheduled to be opened, PUSPAKOM may occupy more
than 17,000 vehicles per day including commercial vehicles, ownership
transfer and volunteered inspection. With more than 2,000 vehicle
examiners, accredited by the RTD, PUSPAKOM is capable of conducting
the most difficult and detailed inspections to ensure vehicles are
roadworthy. The company is a member of the DRB-HICOM Group.

26

(iii) Land Public Transport Commission (Suruhanjaya Pengangkutan Awam


Darat SPAD)
The Land Public Transport Commission (SPAD) was officially established
on 3 June 2010 following the passing of the Land Public Transport Act
2010 by Parliament in May 2010. SPAD gained its full powers on 31
January 2011 with the gazetting of the Land Public Transport Act 2010.
SPAD, which comes directly under the purview of the Prime Minister,
brings the functions of drawing up policies, planning and regulating all
aspects of train, bus and taxi services as well as road and rail-based
freight transport under one roof. SPAD also has enforcement powers
which it will carry out with close cooperation with other enforcement
agencies such as the Royal Malaysian Police and the Road Transport
Department.
SPAD will play a central role in improving road and rail-based public and
freight transport in the country. The Land Public Transport Act 2010
expressly states that SPAD shall propose policies and plans in relation to
or affecting land public transport and develop strategies in line with the
approved policies and plans with a view to achieving a safe, reliable,
efficient, responsive, accessible, planned, integrated and sustainable land
public transport, while ensuring the provision of affordable services for
the carriage of passengers and competitive services for the carriage of
goods. Improving public transport is in line with one of the National Key
Results Areas in the Government Transformation Plan initiated by Prime
Minister YAB Dato Sri Mohd Najib Tun Abdul Razak in 2009.

27

With the coming into force of the Land Public Transport Act 2010, the
Land Public Transport Commission (SPAD) takes over the functions of
Commercial Vehicles Licensing Board, Department of Railways and the
tourism vehicles licensing function of the Ministry of Tourism in Peninsula
Malaysia. At present, the Commercial Vehicles Licensing Board,
Department of Railways and the Ministry of Tourism continue to exercise
their respective powers in Sabah and Sarawak.
Scope of power for SPAD:

Planning power
Create master plan to ensure comprehensive, integrated and
sustainable infrastructure development.

Regulating power
Monitor and regulate standard of performance of operators
through licensing.

Enforcing power
Exercise enhanced powers encompassing powers to audit,
investigate, suspend/revoke license, seize vehicles and penalise
operators.

(iv) Malaysian Institute of Road Safety Research (MIROS)


Established on 3rd January 2007, the Malaysian Institute of Road Safety
Research (MIROS) functions as a one-stop centre for the generation and
dissemination of road safety information through the print media and a
concerted training programme. MIROS carries out studies and evaluates
current procedures on road safety to generate information that will form

28

the core of its evidence-based intervention programmes to enhance road


safety.

Functions of MIROS:

conduct high impact research that will be translated into road


safety policies;

develop national objectives, policies and priorities for the orderly


development and administration of road safety research;

enhance and increase knowledge based on new developments in


issues related to road safety;

serve as an audit and accreditation agency in curriculum design and


standards on road safety;

propose evidence based cost-effective interventions/programmes;

serve as a repository of knowledge and linkage on road safety; and

serve as a centre providing consultation and advice on road safety


issues.

2.6 Skilled Worker Requirements in the Automotive Sector


The Automotive Industry is very important not only for the size but also for the
crucial role it plays in connecting other economics factors with each other.
Employees with medium qualification comprise the highest share in the
transport and logistics sector. There is a visible tendency for skills need to shift
from low qualification levels towards medium and a higher qualification levels.
The most important skills will be those related to complying with new and
stricter environment and safety regulations.
29

The Government, through reliable agencies such as Malaysia Automotive


Institute (MAI) and various training institute, is now aggressively pursuing the
target of producing the required numbers of skilled automotive workers to meet
the current and growing workforce needs of the local automotive industry as
shown in Figure 5.0. Vocational training institutes and universities should be
focusing on training that is highly relevant to industrial requirements. This is
important so that the growth of the automotive industry in Malaysia is
continuously supported by competent workers.

Figure 5.0: Employment in the Automotive Manufacturing and Related


Industries

30

2.7 International Benchmarks for the Occupational Framework

(i) Automotive Industry In India


The automobile sector of any country reflects the health of its economy. By
this virtue, Indias economy is very much in good shape as the country's
automobile industry has marked impressive growth in the last fiscal year.
The overall Indian automobile industry grew by 12.12 per cent in 2011-12 by
selling 17.3 million units, majorly driven by demand for two-wheelers and
light trucks. Furthermore, the sector witnessed sales growth of 12.46 per
cent for the period between April 2011 and February 2012.

The industry has undergone numerous developments and investments


recently that have substantially impacted the market dynamics. As per the
2010-11 data released by the Society of Indian Automobile Manufacturers
(SIAM), domestic vehicle market is dominated by the two-wheeler segment
with 76 per cent of the pie. Passenger vehicles, commercial vehicles and
three-wheelers account for 16.25 per cent, 4.36 per cent and 3.39 per cent
of the market, respectively.

Hero MotorCorp rules the two-wheeler market with 56 per cent of the
share. Maruti Suzuki holds its leader position in the passenger vehicle
segment with 38 per cent of the pie, while Hyundai follows with 15 per cent
of the share.

For passenger vehicle segment, the share of the entry-compact segment


(that consists of cars like the Tata Nano, Maruti Alto, Ford Figo, Maruti

31

WagonR, Hyundai's Santro, i10 and Eon and GM's Beat) stood at 47 per cent
in 2011, while premium compacts (like Maruti Swift, Hyundai i20 and VW
Polo) maintained their share of 11 per cent. The Sports Utility Vehicle (SUV)
segment registered the fastest growth rate (32 per cent) to capture over 18
per cent of the market share, while sedans had 19 per cent of the pie.

The cumulative production for April-March 2012 registered a growth of


13.83 per cent over April-March 2011, manufacturing 20,366,432 vehicles
during the period.

While passenger vehicle segment grew at 4.66 per cent during April-March
2012, overall commercial vehicle segment registered an expansion of 18.20
per cent Year over Year (YoY). Two wheeler sales registered a growth of
14.16 per cent during April-March 2012 while mopeds, motorcycles and
scooters grew by 11.39 per cent, 12.01 per cent and 24.55 per cent,
respectively. The industry exported 2,910,055 units registering a growth of
25.44 per cent in April-March 2012. Automobile exports registered a growth
of 17.81 per cent in March 2012 as compared to in March 2011.

The world's largest two-wheeler manufacturer Hero MotoCorp has inked a


technology-sharing deal with US motorcycle firm Erik Buell Racing (EBR)
where Hero would buy technology from EBR without sharing profits or
ownership. EBR is already working on some of Hero MotoCorp's products to
customise them according to the Indian markets. New models of bikes and
scooters are likely to get launched by 2013.

32

The Stuttgart-based luxury car maker Mercedes Benz intends to invest Rs


350 crore (US$ 67.97 million) by 2014 in its facility near Pune and launch
about five compact premium cars in India by then. The company sees great
growth prospects in India and plans to strengthen its dealership network and
ramp-up its production capacities to harness the opportunity.

Tata Motors, the country's largest automobile producer, has announced that
it will infuse Rs 800 crore - Rs 1000 crore (US$ 155.2 - 194 million) over
2012-2015 to build a plant in Dharwar, Karnataka. The facility, which would
be exclusively dedicated to manufacture the Tata Ace Zip and Magic Iris, will
have an annual capacity of 90,000 units. It is anticipated that the plant
would reach its full capacity by the end of fiscal year 2012-13.

Nissan plans to bring its premium car brand Infiniti in the domestic market
as it intends to expand its luxury car basket in India. Infiniti's entry will
intensify the competition in Indian luxury car space as there are so many
brands vying for substantial market share. Nissan plans to assemble the cars
in India instead of importing them as CBUs.

Escorts' agri-machinery arm won a one-year rate contract from the Ministry
of Commerce and Industry for supplying tractors to central and state-level
agencies. The contract would enable the Faridabad-based firm to supply
tractors on pre-approved prices directly without entering any tendering
process.

33

In order to enforce compliance to the Energy Conservation Act, the


Government has recently given its nod to fuel mileage standards and
labelling for new cars. Keeping consumer interest in mind, these norms
would mandate auto makers to put Government certified fuel efficiency
labels on each car they sell and improve efficiency of their products. While
the labels will become compulsory soon, the standards will be introduced by
2015, giving manufacturers time to improve upon their technology.

SIAM is working on a voluntary recall policy that is in favour of auto


manufacturers. The soon-to-be-unveiled policy would make producers
proactive rather than being reactive to the recall activity.

On a similar note, the Indian Government is in the process of constituting a


National Automotive Board (NAB) which would become a formal set-up to
look into the issue of the recall of vehicles and thus improving
manufacturing standards. The prospective body, to oversee technical and
safety aspects of vehicles, will have representatives from all the ministries
and automotive bodies such as the Automotive Research Association of India
(ARAI).

SIAM expects overall automobile sales to grow by 10-12 per cent in 2012-13
on the back of supportive Government policies, launch new models and
intensify enthusiasm for cars among Indian consumers.

Furthermore, Rothschild, a UK-based global financial advisory firm, forecasts


that India would become the third largest auto industry by volume by 2015.

34

The growth is anticipated to be driven by an increase in investments by auto


makers that would expand the capacity from 4.8 million units in 2010 to 12
million in 2018. New launches, strengthened dealership networks, strategic
alliances and predicted mergers and acquisitions are expected to provide an
impetus to the sector in the years to come.

(ii) Automotive Industry In Brazil


The competitive landscape for the automotive industry in Brazil is a story of
four main players. The three main contenders in 2010 are Volkswagen with
20.95% share, Fiat with 22.84% share and GM with 19.75% share. The fourth
place is held by Ford and while their share is noticeably lower at 10.10%, a
global brand with the likes of Ford is never to be underestimated. The
remaining 26.36% of the market is comprised of other brands including
Renault, Peugeot and Citren.

:Media Reports, Press Releases, Society of Indian Automobile Manufacturers (SIAM)


publication

35

Figure 6.0: Market Share in the Automotive Industries

The competitive landscape in the sector is characterised by two slightly


opposing forces. One which increases and the other which decreases
competition. On the one hand, we have the relative market dominance of
the Big 4 players, who amongst them have 89.9% market share. In other
markets around the world, this would tend to decrease competitive forces.
In Brazil, however, this is not the case. There is a healthy competition
between the major brands, with increasing levels of marketing spend, model
releases and a culture of offers creating at times a feverish marketing and
communication landscape. Increased demand fuels competitive activity as
all brands try to drive sales volume in a market hungry for new vehicles.

36

The competitive landscape can be broadly looked at in three tiers:


Tier 1: This comprises the Big 4 brands: VW, Fiat, GM and Ford who
in 2010 controlled 73.65% market share.
Tier 2: The 6 mid-weight brands of Renault, Honda, Hyundai,
Toyota, Peugeot and Citren who in 2010 accounted for a further
20.02% share.
Tier 3: The other brands with a 6.33% of the market in 2010.

The competitive landscape is changing amongst Brazilian automotive brands;


albeit, slowly. Ground is being conceded from the major players to the
smaller players with relatively new entrants like Hyundai already grabbing a
3.18% share of the market, totalling almost 100,000 vehicle sales in 2010 as
shown in Figure 6.0.

Besides the overall decrease in market share from the Tier 1 brands and the
relative increase by Tier 2 brands, there has been a substantial increase of
on average 36% over the year 20082010 by Tier 3 brands (in relation to
sales volume). These other brands represented 6.33% of all new car sales in
Brazil in 2010, up from 2.64% in 2007. Tier 1 brands over the same period
saw an overall decrease in market share of 3% while Tier 2 brands saw an
increase in market share of 8%. This 8% increase was largely driven by
Citren, Renault and Hyundai; their respective brands seeing increases in
market share (admittedly of much lower bases than the Tier 1 brands) of
9.57%, 23.59% and 34.75% respectively in 2010. In 2009 and 2010, Peugeot
saw their market share decline by 11.97% and then 0.37% respectively. The
increase, as we will see later on, was achieved by brands pursuing quite

37

distinct media strategies. Hyundais increases came largely from increased


marketing while Renault and Citrens by diversifying their marketing mix.
The smaller brands seem to be capitalising on the Brazilian economic bounce
back more effectively than their larger counterparts.

(iii) Automotive Industry In Indonesia


The automotive industry in Indonesia has been established since 1927, but it
was mainly for trading activities since assembly activities were still very
limited and the import of cars was not regulated. After the 1940s, the
assembly activities in Indonesia increased with the importation of Complete
Knock-Down (CKD) packs to increase labour utilisation and technical skills as
well as to save on foreign exchange.

However, with declining foreign

exchange, even the importation of CKD was ceased except for government
related needs which was financed by government-to government grants
from other countries (Witoelar 1983).

Bank Indonesia predicted that the demand for space for industry
in Jakarta, Bogor, Bekasi, Karawang (Jabobeka) would continue to increase
especially for the automotive industry. Some world class automotive
industry players would in the future join the business rush to buy space for
industrial sites in this region.

: Industry Overview: Automotive In Brazil


an Online Perspective

38

It was predicted that some automotive corporations like Toyota, Peugeot


and General Motors who were planning to build new factories and
assembling centres in Indonesia would be the propeller of industrial estate
developments in Jakarta, Bogor, Bekasi and Karawang.

Toyota is planning to develop its industry through an expansion plan in


Indonesia. With the expansion, output capacity of Toyota in its second plant
would increase production from 50,000 to 120,000 units per year in 2014.
Thus, Toyotas total production in Indonesia, (from the Krawang Plants 1 and
2) would come to 230,000 units per year. Total investment for production
capacity for the Karawang 2 Plant would come to 41.3 billion yen or Rp 7.8
trillion.

There were at least two potential market areas for the automotive industry.
A vast population (242 million), a new emerging generation of aggressive
middle class (100 million people) and a high percentage of the population in
the productive age bracket (60% of population) were some of the attractive
features suitable for automotive industry growth in Indonesias domestic
market.

With a sizable income, they were prospective market for the automotive
sector. It came as no surprise that streets of Indonesian cities were packed
with motorcars of various brands from all parts of the world particularly
Japan and Europe.

39

For the domestic market, probably the growth of SUV and Multi-Purpose
Vehicle (MPV) would exceed the sedan type of vehicles. This was reasonable
because the typical habit of Indonesia motorists was to travel in group so
the SUV and MPV were regarded as more suitable because of the bigger
passenger capacity (5 7 passengers) whilst the sedan type was regarded as
more suitable for Government officials, state owned companies (BUMN) and
the private sector. There were also individual groups who were targetworthy because they go for sedan cars.

The development of areas outside Java especially Jabobeka would stimulate


market demand for automobiles. Now a number of cities were developing
into places as target market to aim at such as Palembang, Pakanbaru, Jambi,
Denpasar, Palu, Gorontalo, Balikpapan, Samarinda, Pontianak, Manado,
Makassar and Papua.

The second target market was export, particularly to countries which were
not affected by the crisis in Europe. The target destinations were Africa,
the Middle East and ASEAN countries. Some European countries beyond the
Euro zone were a potential market as they were not affected by the crisis
plaguing some European countries. More importantly, automotive
producers, in selling their products, must wisely detect consumers
characteristics and behaviour of the respective target in terms of local
customs, tradition and preferences.

40

To summarise, the growth projection for the automotive sector this year
would be in the range of 10% - 12% as follow up of 2011 attainment which
was around 10%.

(iv) Automotive Industry In Thailand


Thailands automobile sector has underperformed the Stock Exchange of
Thailand (SET) by 21% Year To Date (YTD) due to a less attractive valuation at
the beginning of the year and unfavourable industry outlook following the
major incident in Japan (earthquake and tsunami) in early March 2011. The
incident in Japan should cause Thailands local auto production to drop by
about 30.0% Quarter over Quarter (QoQ) to 300,000 units in 2011 due to a
shortage of auto parts from Japan. Thai auto share prices have
underperformed the SET by between 12.0-32.0% due to the concerns over
this production delay. It is believed the delay should be short term and Thai
auto share prices have already priced in this negative factor.

Thai auto exports remain strong, as major markets such as Australia & New
Zealand, the Middle East and Asia still have healthy economies. Auto sales in
other major export markets, such as the US, the EU and China also remain
solid. In addition, there is a chance that foreign clients would shift orders
from Japan to Thailand due to the production disruption there.

: Indonesia Automotive Outlook 2011

41

Japanese carmakers in Thailand were badly affected by the earthquake and


tsunami that hit Japan in March 2010. These carmakers had suspended
production by an average of 50.0% due to a shortage of auto parts from
Japan. This has had a big impact on local auto parts manufacturers. Thailand
Automotive Institute has forecast 2Q11 auto production to drop by 40.0%
Quarter over Quarter (QoQ) to 280,000 units. However, it is believed that
the Japan incident should affect Thailands auto industry only in the short
term, as demand remains strong.

Toyota, the largest carmaker in Thailand, recently announced that it will


resume operations on 23 May 2010, two weeks earlier than its previous
announcement. It is a good sign for Thailands auto industry as Toyotas
market share accounts for 36.0% of the countrys total production.

For 2012 the industry is to expect auto production to reach 2 million units,
up 19.0% Year over Year (YoY) due to solid and additional demands delayed
from 2011. Domestic consumer confidence is being driven by the economic
recovery, rising farm income and the upcoming general election. This would
underpin demands for consumer products, including new cars, pickup trucks
and motorcycles.

: http://research.kgi.com; Bloomberg: KGIT

42

3. FINDINGS
In conducting the Occupational Analysis, a kick off meeting was held primarily to
strategise the Plan of Action in accordance with guidelines stated by the
Department of Skills Development (DSD) in terms of scope of study, time frame
and representation by the panel of automotive experts from both the public and
private sector as stipulated in the offer letter. After the kick off meeting, a Plan
of Action was formulated taking into consideration the activities and time frame
required.

3.1 Methodology for the Overall Occupational Analysis Process

(a) Literature Survey


As outlined by the guidelines, a literature survey on the automotive industry
was carried out to get some insights into the scope, policies, programmes
and activities in the context of the Malaysian scenario. The scope covered
under this search includes definitions, current analysis of the sector/subsector, current status of the automotive sector, skilled workers requirement
in the local industry and the industrial competition at international level.

(b) Identifying Industry & Public Experts


The literature search findings were used as a guide to identify the scope of
occupational study and analysis. Experts from the automotive sector were
identified and short listed for further communication and contact.

43

(c) Establish Contact With The Automotive Experts


A pool of automotive experts from the industry and public sector were
contacted. The list of experts is in Annex 2.

(d) Information Gathering


In the process of gathering the information, two methods were adopted,
namely brainstorming and Developing a Curriculum (DACUM). The
brainstorming and DACUM session was attended by expert panels who
discussed the different sub-sector and areas. The information gathered was
then used as input for the occupational analysis of the said industry.

(e) Analysing the Information


Based on the activities done above, substantial data and information were
collected. The data and information were discussed and analysed in several
in-house workshops attended by selected key persons or experts from the
public and industry sector. The presence of the key persons or experts was to
help in the development of the Occupational Analysis for this sector. During
this session, attempts to reframe the automotive sub-sector in Malaysia
were done using the following framework:

i. Scope of the automotive sector and its sub-sector


ii. Main area
iii. Major occupational group of the industry
iv. Job title
v. Hierarchy structure (Level 1 8)
vi. Occupational description

44

(f) Organise Workshop with Expert Panels


Several workshops were conducted throughout the development of the
Occupational Analysis of the automotive sector. The details of the workshops
are as below:

i.

Held on the 31 Mac 1 April 2012 at the Singgahsana Hotel, Petaling


Jaya. The objectives of the workshop were:

ii.

To present preliminary findings on:

Outline of Job Title

Career structure

Hierarchy structure (Level 1 8)

To conduct Occupational Analysis session.

To validate the findings.

Field study on 2 May 2012 at PROTON Holdings Berhad. The


objectives of this field study were:

To gather information related to the automotive industry in


production.

To have an overview of the automotive manufacturing


operation.

45

iii.

Held on the 9 June 10 June 2012 at the Singgahsana Hotel, Petaling


Jaya. The objectives of the workshop were:

To present preliminary findings.

Career structure

Hierarchy structure ( Level 1 8)

Job description

To conduct Occupational Analysis session.

To validate the findings.

46

3.2 Occupational Structure (OS)

Occupational Structure refers to the aggregate distribution of occupations in


society, classified according to skill level, economic function or social status. The
occupational structure is shaped by various factors: the structure of the
economy; technology and bureaucracy; the labour-market and by status and
prestige.

The occupational structure is described and analysed by means of various


classificatory schemes, which group similar occupations together according to
specific criteria such as skill, employment status or function. Such classifications
are also used as a basis for the empirical analysis of economic and social class
(Marshall, 1998).

During brainstorming conducted with a panel of experts, the input sectors, subsector and areas of work were classified according to category and job titles as
shown in Table 4.0 and Table 5.0.

The OS is inclusive of:

i)

Sub-sector
Sub-sector requires consideration of requirements of new and existing
jobs in Small, Medium and Enterprises (SMEs) and larger establishments,
such as Government Linked Companies (GLCs) and Multi National
Companies (MNCs), for growth-related industries.

47

ii) Job Area


Job area takes into consideration areas in the field of a sub-sector job and
excludes reference to new technologies, products, equipment, practices
and methodologies. Each job area should include a variety of multiskilling.

48

Table 4.0: Automotive Industry Occupational Structure


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Manufacturing Engineering

Area
Clay Model

Vehicle Body
Design

Vehicle Interior
Design

Vehicle
Equipment
Design

Vehicle Chassis
Design

Vehicle
Electrical
Design

Vehicle
Powertrain
Design

Commercial
Vehicle Body
Building

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Job Area

LEVEL 6

Vehicle Design Project Manager*

Commercial
Vehicle Body
Building Project
Manager*
Commercial
Vehicle Body
Building
Designer*

LEVEL 5

Clay Model
Designer*

Vehicle Body
Designer*

Vehicle Interior
Designer*

Vehicle
Equipment
Designer*

Vehicle Chassis
Designer*

Vehicle
Electrical
Designer*

Vehicle
Powertrain
Designer*

LEVEL 4

Clay Model
Draughtsman*

Vehicle Body
Draughtsman*

Vehicle Interior
Draughtsman*

Vehicle
Equipment
Draughtsman*

Vehicle Chassis
Draughtsman*

Vehicle
Electrical
Draughtsman*

Vehicle
Powertrain
Draughtsman*

Commercial
Vehicle Body
Building
Draughtsman*

LEVEL 3

Clay Model
Maker*

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 2

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 1

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

* Critical Job Title

49

Table 4.0: Automotive Industry Occupational Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Production

Area

Motorcycle

Job Area

Stamping

Welding Shop

Assembly Shop

Paint Shop

Final Quality Control

Plant Maintenance

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

Motorcycle Quality
Control Manager*

Motorcycle Plant
Maintenance
Manager*

Motorcycle Paint Shop


Executive*

Motorcycle Quality
Control Executive*

Motorcycle Plant
Maintenance
Executive*

LEVEL 5

Motorcycle Production Manager*

LEVEL 4

Motorcycle Production Executive*

LEVEL 3

Stamping Senior
Operator*

Motorcycle Production
Senior Welder*

Assembly Senior
Operator*

Motorcycle Senior
Painter*

Motorcycle Quality
Controller*

LEVEL 2

Stamping
Operator*

Motorcycle Production
Welder*

Assembly Operator*

Motorcycle Painter*

No Level

LEVEL 1

Stamping Junior
Operator*

Motorcycle Production
Junior Welder*

Assembly Junior
Operator*

Motorcycle Junior
Painter*

No Level

* Critical Job Title

50

Motorcycle Plant
Maintenance
Supervisor*
Motorcycle Plant
Maintenance Senior
Technician*
Motorcycle Plant
Maintenance
Technician*

Table 4.0: Automotive Industry Occupational Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Subsector

Production

Area

Passenger Vehicle

Job
Area

Stamping

Body Shop

Trim & Final

Engine Assembly

Transmission
Assembly

Paint Shop

Plant
Maintenance

Quality Control

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 5

Passenger Vehicle Production Manager*

Paint Shop
Manager*

LEVEL 4

Passenger Vehicle Production Executive*

Paint Shop
Executive*

LEVEL 3

Stamping Shop
Supervisor*

Passenger
Vehicle Body
Shop
Supervisor*

Passenger Vehicle
Trim & Final
Supervisor*

Passenger Vehicle
Engine Assembly
Supervisor*

Passenger Vehicle
Transmission
Assembly
Supervisor*

Paint Shop
Supervisor*

LEVEL 2

Stamping Shop
Senior
Operator*

Passenger
Vehicle Body
Shop Senior
Operator*

Passenger Vehicle
Trim & Final
Senior Operator*

Passenger Vehicle
Engine Assembly
Senior Operator*

Passenger Vehicle
Transmission
Assembly Senior
Operator*

Paint Shop Senior


Operator*

LEVEL 1

Stamping Shop
Operator*

Passenger
Vehicle Body
Shop Operator*

Passenger Vehicle
Trim & Final
Operator*

Passenger Vehicle
Engine Assembly
Operator*

Passenger Vehicle
Transmission
Assembly
Operator*

Paint Shop
Operator*

* Critical Job Title

51

Passenger Vehicle
Plant
Maintenance
Manager*
Passenger Vehicle
Plant
Maintenance
Executive*
Passenger Vehicle
Plant
Maintenance
Supervisor*
Passenger Vehicle
Plant
Maintenance
Senior
Technician*
Passenger Vehicle
Plant
Maintenance
Technician*

Passenger Vehicle
Quality Control
Manager*
Passenger Vehicle
Quality Control
Executive*
Passenger Vehicle
Quality Controller*

Passenger Vehicle
Quality Control
Inspector*

No Level

Table 4.0: Automotive Industry Occupational Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Production

Area

Heavy Commercial Vehicle


Logistics

Job Area

Body Shop

Paint Shop

Trim & Final

Quality Control

Plant Maintenance

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

Heavy Commercial
Vehicle Quality Control
Manager*
Heavy Commercial
Vehicle Quality Control
Executive*

Heavy Commercial
Vehicle Plant
Maintenance Manager*
Heavy Commercial
Vehicle Plant
Maintenance Executive*
Heavy Commercial
Vehicle Plant
Maintenance Supervisor*

No Level

LEVEL 5

Heavy Commercial Vehicle Production Manager*

LEVEL 4

Heavy Commercial Vehicle Production Executive*

LEVEL 3

Heavy Commercial
Vehicle Body Shop
Supervisor*

Heavy Commercial
Vehicle Paint Shop
Supervisor*

Heavy Commercial
Vehicle Trim & Final
Supervisor*

Heavy Commercial
Vehicle Quality
Controller*

LEVEL 2

Heavy Commercial
Vehicle Body Shop Senior
Operator*

Heavy Commercial
Vehicle Paint Shop
Senior Operator*

Heavy Commercial
Vehicle Trim & Final
Senior Operator*

Heavy Commercial
Vehicle Quality Control
Inspector*

LEVEL 1

Heavy Commercial
Vehicle Body Shop
Operator*

Heavy Commercial
Vehicle Paint Shop
Operator*

Heavy Commercial
Vehicle Trim & Final
Operator*

No Level

* Critical Job Title

52

Heavy Commercial
Vehicle Plant
Maintenance Senior
Technician*
Heavy Commercial
Vehicle Plant
Maintenance Technician*

Production Logistics
Manager*
Production Logistics
Executive*
Production Logistics
Controller*

Storekeeper*

Junior Storekeeper*

Table 4.0: Automotive Industry Occupational Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

After Sales

Area

Motorcycle

Passenger Vehicle

Job Area

Services

NGV

LEVEL 8

No Level

No Level

No Level

LEVEL 7

No Level

No Level

LEVEL 6

No Level

LEVEL 5

AirConditioning

Tyre

Accessories

Spray Painting

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Motorcycle
After Sales
Manager*

No Level

Motor Vehicle After Sales


Manager*

No Level

No Level

No Level

Automotive Spray Painting & Panel Beating


Manager*

No Level

LEVEL 4

Motorcycle
After Sales
Executive*

No Level

Motor Vehicle After Sales


Executive*

No Level

No Level

No Level

Automotive Spray Painting & Panel Beating


Operation Executive*

No Level

LEVEL 3

Motorcycle
Service
Supervisor*

NGV Senior
Installer*

Motor
Vehicle
Service
Consultant*

AirConditioning
Senior
Technician*

Tyre Senior
Technician*

Accessories
Installation
Senior
Technician*

LEVEL 2

Motorcycle
Technician*

NGV
Installer*

Motor Vehicle Technician*

AirConditioning
Technician*

Tyre
Technician*

Accessories
Installation
Technician*

Automotive
Senior Spray
Painter*

Automotive Senior
Panel Beater*

No Level

LEVEL 1

Motorcycle
Servicing
Technician*

No Level

Automotive Technician*

No Level

No Level

No Level

Automotive Spray
Painter*

Automotive Panel
Beater*

No Level

Motor Vehicle

Motor
Vehicle
Senior
Technician*

* Critical Job Title

53

Automotive
Spray
Painting
Supervisor*

Panel Beating
No Level

Vehicle
Damage
Assessor*

Automotive
Panel
Beating
Supervisor*

Upholstery
No Level

Upholstery
Craftsman*

Table 4.0: Automotive Industry Occupational Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

After Sales

Area
Job Area

Heavy Commercial Vehicle


Commercial Vehicle

Tyre

Coach Building

Vehicle Inspection

Heavy Machinery / Earth Moving


Equipment

Vehicle
Towing

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Commercial
Vehicle Body
Building
Manager*

Vehicle Inspection
Manager*

Heavy Machinery After Sales


Manager*

No Level

No Level

Commercial
Vehicle Body
Building
Executive*

Heavy Machinery After Sales


Operations Executive*

No Level

Heavy
Commercial
Vehicle Tyre
Servicing
Technician*

Commercial
Vehicle Body
Building Senior
Craftsman*

LEVEL 5

Commercial Vehicle After Sales


Manager*

LEVEL 4

Commercial Vehicle After Sales


Executive*

LEVEL 3

Commercial
Vehicle Senior
Technician*

Commercial
Vehicle
Service
Consultant*

LEVEL 2

Commercial Vehicle Technician*

No Level

LEVEL 1

Commercial Vehicle
Maintenance Technician*

No Level

Commercial
Vehicle Body
Building
Craftsman*
Commercial
Vehicle Body
Building Junior
Craftsman*

* Critical Job Title

54

Vehicle
Inspection
Executive*

Vehicle
Inspection
Quality
Executive*

Heavy
Machinery
Service
Consultant*

Senior
Towing
Operator*

No Level

Heavy Machinery Technician*

Towing
Operator*

No Level

Heavy Machinery Maintenance


Technician*

Junior
Towing
Operator*

Vehicle Examiner*

Heavy
Machinery
Senior
Technician*

Table 4.0: Automotive Industry Occupational Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector
Area

Motorsport Engineering

Sales

Motorcycle Racing
Team Development

Go-Kart

Racing Team
Development

Go-Kart Racing

Rally/Production
Race/GP/ Drifting

Formula 3 (F3)

Job Area

Motor Vehicles

LEVEL 8

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

Formula 3 Team
Technical Expert*

LEVEL 5

Automotive Sales
Manager*

Racing Team Technical Advisor*

Motorsport Team
Manager*

Formula 3 Team
Technical Advisor*

LEVEL 4

Automotive Sales
Executive*

Racing Team Technical Executive*

Motorsport Team
Technical Executive*

Formula 3 Technical
Crew*

LEVEL 3

Automotive Senior
Sales Supervisor*

Motorcycle Racing
Crew*

Go-Kart Racing Crew*

Motorsport Racing
Crew*

No Level

LEVEL 2

Automotive Sales
Advisor*

No Level

No Level

No Level

No Level

LEVEL 1

No Level

No Level

No Level

No Level

No Level

* Critical Job Title

55

Table 5.0: Summary of Job Titles


Sector

Sub-sector

Area

Job Area

a) Clay Model

b) Vehicle Body Design

Automotive

Manufacturing
Engineering
c) Vehicle Interior Design

d) Vehicle Equipment Design

56

Job Title and Job Level


i. Vehicle Design
Project Manager Level 6
ii. Clay Model Designer Level 5
iii. Clay Model
Draughtsman Level 4
iv. Clay Model Maker Level 3
i. Vehicle Design
Project Manager Level 6
ii. Vehicle Body
Designer - Level 5
iii. Vehicle Body
Draughtsman Level 4
i. Vehicle Design
Project Manager Level 6
ii. Vehicle Interior
Designer - Level 5
iii. Vehicle Interior
Draughtsman Level 4
i. Vehicle Design
Project Manager Level 6
ii. Vehicle Equipment
Design - Level 5
iii. Vehicle Equipment
Draughtsman Level 4

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

e) Vehicle Chassis Design

f) Vehicle Electrical Design

Automotive

Manufacturing
Engineering

g) Vehicle Powertrain Design

h) Commercial Body Building

57

Job Title and Job Level


i. Vehicle Design
Project Manager Level 6
ii. Vehicle Chassis
Designer - Level 5
iii. Vehicle Chassis
Draughtsman Level 4
i. Vehicle Design
Project Manager Level 6
ii. Vehicle Electrical
Designer - Level 5
iii. Vehicle Electrical
Draughtsman Level 4
i. Vehicle Design
Project Manager Level 6
ii. Vehicle Powertrain
Designer - Level 5
iii. Vehicle Powertrain
Draughtsman Level 4
i. Commercial Vehicle
Body Building Project
Manager - Level 6
ii. Commercial Vehicle
Body Building
Designer - Level 5
iii. Commercial Vehicle
Body Building
Draughtsman Level 4

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

a) Stamping

Automotive

Production

Motorcycle

b) Welding Shop

58

Job Title and Job Level


i. Motorcycle
Production Manager Level 5
ii. Motorcycle
Production Executive
- Level 4
iii. Stamping Senior
Operator - Level 3
iv. Stamping Operator Level 2
v. Stamping Junior
Operator - Level 1
i. Motorcycle
Production Manager Level 5
ii. Motorcycle
Production Executive
- Level 4
iii. Motorcycle
Production Senior
Welder - Level 3
iv. Motorcycle
Production Welder Level 2
v. Motorcycle
Production Junior
Welder - Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

c) Assembly
Shop

Automotive

Production

Motorcycle

d) Paint Shop

e) Final Quality
Control

59

Job Title and Job Level


i. Motorcycle
Production Manager Level 5
ii. Motorcycle
Production Executive
- Level 4
iii. Assembly Senior
Operator - Level 3
iv. Assembly Operator Level 2
v. Assembly Junior
Operator - Level 1
i. Motorcycle
Production Manager Level 5
ii. Motorcycle
Production Executive
- Level 4
iii. Motorcycle Paint
Shop Executive Level 4
iv. Motorcycle Senior
Painter - Level 3
v. Motorcycle Painter Level 2
vi. Motorcycle Junior
Painter - Level 1
i. Motorcycle Quality
Control Manager Level 5
ii. Motorcycle Quality
Control Executive Level 4
iii. Motorcycle Quality
Controller - Level 3

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

f) Plant
Maintenance

Automotive

Production

Passenger
Vehicle

a) Stamping

60

Job Title and Job Level


i. Motorcycle Plant
Maintenance
Manager - Level 5
ii. Motorcycle Plant
Maintenance
Executive - Level 4
iii. Motorcycle Plant
Maintenance
Supervisor - Level 3
iv. Motorcycle Plant
Maintenance Senior
Technician - Level 2
v. Motorcycle Plant
Maintenance
Technician - Level 1
i. Passenger Vehicle
Production Manager Level 5
ii. Passenger Vehicle
Production Executive
- Level 4
iii. Stamping Shop
Supervisor - Level 3
iv. Stamping Shop
Senior Operator Level 2
v. Stamping Shop
Operator - Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

b) Body Shop

Automotive

Production

Passenger
Vehicle

c) Trim & Final

61

Job Title and Job Level


i. Passenger Vehicle sub
Manager - Level 5
ii. Passenger Vehicle
Production Executive
- Level 4
iii. Passenger Vehicle
Body Shop Supervisor
- Level 3
iv. Passenger Vehicle
Body Shop Senior
Operator - Level 2
v. Passenger Vehicle
Body Shop Operator Level 1
i. Passenger Vehicle
Production Manager Level 5
ii. Passenger Vehicle
Production Executive
- Level 4
iii. Passenger Vehicle
Trim & Final
Supervisor - Level 3
iv. Passenger Vehicle
Trim & Final Senior
Operator - Level 2
v. Passenger Vehicle
Trim & Final Operator
- Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

d) Engine
Assembly

Automotive

Production

Passenger
Vehicle

e) Transmission
Assembly

62

Job Title and Job Level


i. Passenger Vehicle
Production Manager Level 5
ii. Passenger Vehicle
Production Executive
- Level 4
iii. Passenger Vehicle
Engine Assembly
Supervisor - Level 3
iv. Passenger Vehicle
Engine Assembly
Senior Operator Level 2
v. Passenger Vehicle
Engine Assembly
Operator - Level 1
i. Passenger Vehicle
Production Manager Level 5
ii. Passenger Vehicle
Production Executive
- Level 4
iii. Passenger Vehicle
Transmission
Assembly Supervisor Level 3
iv. Passenger Vehicle
Transmission
Assembly Senior
Operator - Level 2
v. Passenger Vehicle
Transmission
Assembly Operator Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

f) Paint Shop

Automotive

Production

Passenger
Vehicle

g) Plant
Maintenance

63

Job Title and Job Level


i. Paint Shop Manager Level 5
ii. Paint Shop Executive Level 4
iii. Paint Shop Supervisor
- Level 3
iv. Paint Shop Senior
Operator - Level 2
v. Paint Shop Operator Level 1
i. Passenger Vehicle
Plant Maintenance
Manager - Level 5
ii. Passenger Vehicle
Plant Maintenance
Executive - Level 4
iii. Passenger Vehicle
Plant Maintenance
Supervisor - Level 3
iv. Passenger Vehicle
Plant Maintenance
Senior Technician Level 2
v. Passenger Vehicle
Plant Maintenance
Technician - Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

Passenger
Vehicle

Automotive

h) Quality
Control

Production

Heavy
Commercial
Vehicle

a) Body Shop

64

Job Title and Job Level


i. Passenger Vehicle
Quality Control
Manager - Level 5
ii. Passenger Vehicle
Quality Control
Executive - Level 4
iii. Passenger Vehicle
Quality Controller Level 3
iv. Passenger Vehicle
Quality Inspector Level 2
i. Heavy Commercial
Vehicle Production
Manager - Level 5
ii. Heavy Commercial
Vehicle Production
Executive - Level 4
iii. Heavy Commercial
Vehicle Body Shop
Supervisor - Level 3
iv. Heavy Commercial
Vehicle Body Shop
Senior Operator Level 2
v. Heavy Commercial
Vehicle Body Shop
Operator - Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

b) Paint Shop

Automotive

Production

Heavy
Commercial
Vehicle

c) Trim & Final

65

Job Title and Job Level


i. Heavy Commercial
Vehicle Production
Manager - Level 5
ii. Heavy Commercial
Vehicle Production
Executive - Level 4
iii. Heavy Commercial
Vehicle Paint Shop
Supervisor - Level 3
iv. Heavy Commercial
Vehicle Paint Shop
Senior Operator Level 2
v. Heavy Commercial
Vehicle Paint Shop
Operator - Level 1
i. Heavy Commercial
Vehicle Production
Manager - Level 5
ii. Heavy Commercial
Vehicle Production
Executive - Level 4
iii. Heavy Commercial
Vehicle Trim & Final
Supervisor - Level 3
iv. Heavy Commercial
Vehicle Trim & Final
Senior Operator Level 2
v. Heavy Commercial
Vehicle Trim & Final
Operator - Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

d) Quality
Control

Automotive

Production

Heavy
Commercial
Vehicle

e) Plant
Maintenance

66

Job Title and Job Level


i. Heavy Commercial
Quality Control
Manager - Level 5
ii. Heavy Commercial
Quality Control
Executive - Level 4
iii. Heavy Commercial
Quality Controller Level 3
iv. Heavy Commercial
Quality Inspector Level 2
i. Heavy Commercial
Vehicle Plant
Maintenance
Manager - Level 5
ii. Heavy Commercial
Vehicle Plant
Maintenance
Executive - Level 4
iii. Heavy Commercial
Vehicle Plant
Maintenance
Supervisor
- Level 3
iv. Heavy Commercial
Vehicle Plant
Maintenance Senior
Technician - Level 2
v. Heavy Commercial
Vehicle Maintenance
Technician
- Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Production

Area

Job Area

f) Logistics

Automotive

After Sales

a) Services

Motorcycle

b) NGV

Passenger
Vehicle

67

Job Title and Job Level


i. Production Logistics
Manager - Level 5
ii. Production Logistics
Executive - Level 4
iii. Production logistics
Controller - Level 3
iv. Storekeeper - Level 2
v. Junior Storekeeper Level 1
i. Motorcycle After
Sales Manager Level 5
ii. Motorcycle After
Sales Executive Level 4
iii. Motorcycle Service
Supervisor - Level 3
iv. Motorcycle
Technician - Level 2
v. Motorcycle Servicing
Technician - Level 1
i. NGV Senior Installer Level 3
ii. NGV Installer - Level 2

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

c) Motor
Vehicle

Automotive

After Sales

Passenger
Vehicle
d) Air
Conditioning

e) Tyre

f) Accessories

68

Job Title and Job Level


i. Motor Vehicle After
Sales Manager Level 5
ii. Motor Vehicle After
Sales Executive Level 4
iii. Motor Vehicle Senior
Technician - Level 3
iv. Motor Vehicle Service
Consultant - Level 3
v. Motor Vehicle
Technician - Level 2
vi. Automotive
Technician - Level 1
i. Air-conditioning
Senior Technician Level 3
ii. Air-conditioning
Technician - Level 2
i. Tyre Senior
Technician - Level 3
ii. Tyre Technician Level 2
i. Accessories
Installation Senior
Technician - Level 3
ii. Accessories
Installation
Technician - Level 2

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

g) Spray
Painting

Automotive

After Sales

Passenger
Vehicle

h) Panel
Beating

69

Job Title and Job Level


i. Automotive Spray
Painting & Panel
Beating Manager Level 5
ii. Automotive Spray
Painting & Panel
Beating Operation
Executive - Level 4
iii. Automotive Spray
Painting Supervisor Level 3
iv. Vehicle Damage
Assessor - Level 3
v. Automotive Senior
Spray Painter Level 2
vi. Automotive Spray
Painter - Level 1
i. Automotive Spray
Painting & Panel
Beating Manager Level 5
ii. Automotive Spray
Painting & Panel
Beating Operation
Executive - Level 4
iii. Automotive Panel
Beating Supervisor Level 3
iv. Automotive Senior
Panel Beater Level 2
v. Automotive Panel
Beater - Level 1

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

Passenger
Vehicle

Automotive

After Sales

i) Upholstery

Heavy
Commercial
Vehicle

a) Commercial
Vehicle

b) Tyre

70

Job Title and Job Level


i. Upholstery Craftsman
- Level 3
i. Commercial Vehicle
After Sales Manager Level 5
ii. Commercial Vehicle
After Sales Executive Level 4
iii. Commercial Vehicle
Senior Technician Level 3
iv. Commercial Vehicle
Service Consultant Level 3
v. Commercial Vehicle
Technician - Level 2
vi. Commercial Vehicle
Maintenance
Technician - Level 1
i. Heavy Commercial
Vehicle Tyre Servicing
Technician - Level 3

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

Heavy
c) Body
Commercial
Building
Vehicle
Automotive

After Sales

d) Vehicle Inspection

71

Job Title and Job Level


i. Commercial Vehicle
Body Building
Manager - Level 5
ii. Commercial Vehicle
Body Building
Executive - Level 4
iii. Commercial Vehicle
Body Building Senior
Craftsman - Level 3
iv. Commercial Vehicle
Body Building
Craftsman - Level 2
v. Commercial Vehicle
Body Building Junior
Craftsman - Level 1
i. Vehicle Inspection
Manager - Level 5
ii. Vehicle Inspection
Executive - Level 4
iii. Vehicle Inspection
Quality Executive Level 4
iv. Vehicle Examiner Level 3

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

e) Heavy Machinery/Earth
Moving Equipment
After Sales

Automotive

e) Vehicle Towing

Sales

f) Sales

72

Job Title and Job Level


i. Heavy Machinery
After Sales Manager Level 5
ii. Heavy Machinery
Sales Operations
Executive - Level 4
iii. Heavy Machinery
Senior Technician Level 3
iv. Heavy Machinery
Service Consultant Level 3
v. Heavy Machinery
Technician - Level 2
vi. Heavy Machinery
Maintenance
Technician - Level 1
i. Senior Towing
Operator - Level 3
ii. Towing Operator Level 2
iii. Junior Towing
Operator - Level 1
i. Automotive Sales
Manager - Level 5
ii. Automotive Sales
Executive - Level 4
iii. Automotive Senior
Sales Supervisor Level 3
iv. Automotive Sales
Consultant - Level 2

Table 5.0: Summary of Job Titles (continued)


Sector

Sub-sector

Area

Job Area

Motorcycle
Racing Team
Development

Automotive

a) Racing Team
Development

Go-Kart

b) Go-Kart
Racing

Motor
Vehicle

c) Rally/
Production
Race/GP/
Drifting

Formula 3

d) Formula 3
(F3)

Motorsport
Engineering

73

Job Title and Job Level


i. Racing Team
Technical Advisor Level 5
ii. Racing Team
Technical Executive Level 4
iii. Motorcycle Racing
Crew - Level 3
i. Racing Team
Technical Advisor Level 5
ii. Racing Team
Technical Executive Level 4
iii. Go-Kart Racing Crew Level 3
i. Motorsport Team
Manager - Level 5
ii. Motorsport Team
Technical Executive Level 4
iii. Motorsport Racing
Crew - Level 3
i. Formula 3 Team
Technical Expert Level 6
ii. Formula 3 Team
Technical Advisor Level 5
iii. Formula 3 Technical
Crew - Level 4

3.3 Critical Job Titles for Automotive Industry


The 166 job titles identified during the brainstorming session with the panel
lists are categorised as critical. Based on the input from the expert panel
members and the Malaysia Automotive Institute (MAI), it can be summarised
that for the automotive industry, all the job titles are considered critical in
the short term due to shortage of competent manpower. The rapid growth of
the automotive industry requires fast supply of skilled workers.

i)

Critical Job Titles


Job titles under this category reflect the immediate industry requirement
for skilled workers. The identification of critical job titles is the essence of
developing the Occupational Standard for the job so that training can be
carried out and skilled workers can be supplied to the industry as soon as
possible as shown in Table 6.0 and Table 7.0.

74

Table 6.0: List of Critical Job Titles in the Short and Medium Terms

Item

Short Term
(1-3 years)

Critical Job Title

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

1.

Clay Model Maker

112

2.

Clay Model Draughtsman

113

3.

Clay Model Designer

114

4.

Vehicle Body Draughtsman

116

5.

Vehicle Body Designer

117

6.

Vehicle Interior Draughtsman

119

7.

Vehicle Interior Designer

120

8.

Vehicle Equipment Draughtsman

122

9.

Vehicle Equipment Designer

123

10.

Vehicle Chassis Draughtsman

125

11.

Vehicle Chassis Designer

126

12.

Vehicle Electrical Draughtsman

128

13.

Vehicle Electrical Designer

129

14.

Vehicle Powertrain Draughtsman

131

15.

Vehicle Powertrain Designer

132

16.

Vehicle Design Project Manager

134

136

137

139

17.
18.
19.

Commercial Vehicle Body


Building Draughtsman
Commercial Vehicle Body
Building Designer
Commercial Vehicle Body
Building Project Manager

75

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

Short Term
(1-3 years)

Critical Job Title

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

20.

Stamping Junior Operator

142

21.

Stamping Operator

143

22.

Stamping Senior Operator

144

23.

Motorcycle Production Junior


Welder

145

24.

Motorcycle Production Welder

146

25.

Motorcycle Production Senior


Welder

147

26.

Assembly Junior Operator

148

27.

Assembly Operator

149

28.

Assembly Senior Operator

150

29.

Motorcycle Production Executive

151

30.

Motorcycle Junior Painter

153

31.

Motorcycle Painter

154

32.

Motorcycle Senior Painter

156

33.

Motorcycle Paint Shop Executive

157

34.

Motorcycle Production Manager

159

35.

Motorcycle Quality Controller

160

162

163

164

36.
37.
38.

Motorcycle Quality Control


Executive
Motorcycle Quality Control
Manager
Motorcycle Plant Maintenance
Technician

76

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

39.
40.
41.
42.

Short Term
(1-3 years)

Critical Job Title


Motorcycle Plant Maintenance
Senior Technician
Motorcycle Plant Maintenance
Supervisor
Motorcycle Plant Maintenance
Executive
Motorcycle Plant Maintenance
Manager

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

166

168

170

172

43.

Stamping Shop Operator

174

44.

Stamping Shop Senior Operator

175

45.

Stamping Shop Supervisor

176

177

178

179

180

183

185

187

188

189

46.
47.
48.
49.
50.
51.
52.
53.
54.

Passenger Vehicle Body Shop


Operator
Passenger Vehicle Body Shop
Senior Operator
Passenger Vehicle Body Shop
Supervisor
Passenger Vehicle Trim & Final
Operator
Passenger Vehicle Trim & Final
Senior Operator
Passenger Vehicle Trim & Final
Supervisor
Passenger Vehicle Engine
Assembly Operator
Passenger Vehicle Engine
Assembly Senior Operator
Passenger Vehicle Engine
Assembly Supervisor

77

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

55.
56.
57.
58.
59.

Short Term
(1-3 years)

Critical Job Title


Passenger Vehicle Transmission
Assembly Operator
Passenger Vehicle Transmission
Assembly Senior Operator
Passenger Vehicle Transmission
Assembly Supervisor
Passenger Vehicle Production
Executive
Passenger Vehicle Production
Manager

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

191

192

193

194

196

60.

Paint Shop Operator

198

61.

Paint Shop Senior Operator

199

62.

Paint Shop Supervisor

201

63.

Paint Shop Executive

203

64.

Paint Shop Manager

205

207

209

211

213

215

217

219

65.
66.
67.
68.
69.
70.
71.

Passenger Vehicle Plant


Maintenance Technician
Passenger Vehicle Plant
Maintenance Senior Technician
Passenger Vehicle Plant
Maintenance Supervisor
Passenger Vehicle Plant
Maintenance Executive
Passenger Vehicle Plant
Maintenance Manager
Passenger Vehicle Quality
Inspector
Passenger Vehicle Quality
Controller

78

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.

Short Term
(1-3 years)

Critical Job Title


Passenger Vehicle Quality
Control Executive
Passenger Vehicle Quality
Control Manager
Heavy Commercial Vehicle Body
Shop Operator
Heavy Commercial Vehicle Body
Shop Senior Operator
Heavy Commercial Vehicle Body
Shop Supervisor
Heavy Commercial Vehicle Paint
Shop Operator
Heavy Commercial Vehicle Paint
Shop Senior Operator
Heavy Commercial Vehicle Paint
Shop Supervisor
Heavy Commercial Vehicle Trim
& Final Operator
Heavy Commercial Vehicle Trim
& Final Senior Operator
Heavy Commercial Vehicle Trim
& Final Supervisor
Heavy Commercial Vehicle
Production Executive
Heavy Commercial Vehicle
Production Manager
Heavy Commercial Quality
Control Inspector
Heavy Commercial Quality
Controller

79

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

221

222

224

225

226

227

228

229

231

234

236

238

240

242

244

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

87.
88.
89.
90.
91.
92.
93.

Short Term
(1-3 years)

Critical Job Title


Heavy Commercial Quality
Control Executive
Heavy Commercial Quality
Control Manager
Heavy Commercial Vehicle Plant
Maintenance Technician
Heavy Commercial Vehicle Plant
Maintenance Senior Technician
Heavy Commercial Vehicle Plant
Maintenance Supervisor
Heavy Commercial Vehicle Plant
Maintenance Executive
Heavy Commercial Vehicle Plant
Maintenance Manager

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

246

248

250

252

254

256

258

94.

Junior Storekeeper

260

95.

Storekeeper

261

96.

Production Logistics Controller

262

97.

Production Logistics Executive

263

98.

Production Logistics Manager

265

99.

Motorcycle Servicing Technician

268

100.

Motorcycle Technician

270

101.

Motorcycle Service Supervisor

272

102.

Motorcycle After Sales Executive

274

103.

Motorcycle After Sales Manager

276

104.

NGV Installer

278

80

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

Short Term
(1-3 years)

Critical Job Title

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

105.

NGV Senior Installer

280

106.

Automotive Technician

282

107.

Motor Vehicle Technician

284

108.

Motor Vehicle Senior Technician

286

288

290

292

109.
110.
111.

Motor Vehicle Service


Consultant
Motor Vehicle After Sales
Executive
Motor Vehicle After Sales
Manager

112.

Air-conditioning Technician

294

113.

Air-conditioning Senior
Technician

296

114.

Tyre Technician

297

115.

Tyre Senior Technician

299

301

303

116.
117.

Accessories Installation
Technician
Accessories Installation Senior
Technician

118.

Automotive Spray Painter

305

119.

Automotive Panel Beater

306

120.

Automotive Senior Spray Painter

307

121.

Automotive Senior Panel Beater

308

122.

Automotive Spray Painting


Supervisor

309

81

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

Critical Job Title

123.

Vehicle Damage Assessor

124.
125.
126.

Short Term
(1-3 years)

Automotive Panel Beating


Supervisor
Automotive Spray Painting &
Panel Beating Operation
Executive
Automotive Spray Painting &
Panel Beating Manager

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

311

312

314

316

127.

Upholstery Craftsman

318

128.

Commercial Vehicle
Maintenance Technician

320

129.

Commercial Vehicle Technician

323

325

327

329

331

333

335

336

337

338

130.
131.
132.
133.
134.
135.
136.
137.
138.

Commercial Vehicle Senior


Technician
Commercial Vehicle Service
Consultant
Commercial Vehicle After Sales
Executive
Commercial Vehicle After Sales
Manager
Heavy Commercial Vehicle Tyre
Servicing Technician
Commercial Vehicle Body
Building Junior Craftsman
Commercial Vehicle Body
Building Craftsman
Commercial Vehicle Body
Building Senior Craftsman
Commercial Vehicle Body
Building Executive

82

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Short Term
(1-3 years)

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

Item

Critical Job Title

139.

Commercial Vehicle Body


Building Manager

339

140.

Vehicle Examiner

341

141.

Vehicle Inspection Executive

342

142.

Vehicle Inspection Quality


Executive

344

143.

Vehicle Inspection Manager

345

144.

Heavy Machinery Maintenance


Technician

347

145.

Heavy Machinery Technician

349

351

353

355

357

146.
147.
148.
149.

Heavy Machinery Senior


Technician
Heavy Machinery Service
Consultant
Heavy Machinery After Sales
Operations Executive
Heavy Machinery After Sales
Manager

150.

Junior Towing Operator

359

151.

Towing Operator

361

152.

Senior Towing Operator

363

153.

Automotive Sales Consultant

366

154.

Automotive Senior Sales


Supervisor

367

155.

Automotive Sales Executive

369

156.

Automotive Sales Manager

371

83

Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)

Item

Short Term
(1-3 years)

Critical Job Title

Medium
Term
(4-5 years)

Reference
(Page No. in
OD)

157.

Motorcycle Racing Crew

373

158.

Go-Kart Racing Crew

374

159.

Racing Team Technical Executive

375

160.

Racing Team Technical Advisor

376

161.

Motorsport Racing Crew

377

162.

Motorsport Team Technical


Executive

378

163.

Motorsport Team Manager

379

164.

Formula 3 Technical Crew

380

165.

Formula 3 Team Technical


Advisor

381

166.

Formula 3 Team Technical Expert

382

Total

166

84

Table 7.0: Summary of Critical Job Titles According to Sub-sector

SECTOR

Automotive
Industry

SUB-SECTOR

LEVEL

TOTAL

NL

L1

L2

L3

L4

L5

L6

L7

L8

Manufacturing
Engineering

19

Production

17

19

20

12

11

79

After Sales

12

19

54

Sales

Motorsport
Engineering

10

25

32

44

32

30

166

TOTAL CRITICAL JOB TITLES

TOTAL JOB TITLES IDENTIFIED

85

166

3.4 Occupational Description (OD)

Under the Automotive Industry, 166 job titles have been identified. Each job title
is given a job description by the industry. This chapter will include the
Occupational Description (OD) for each of the job titles.

OD can be used as a reference for the listing of competencies for the respective
job titles and can also be used as a reference during the development of the
NOSS document.
Please refer to Annex 3 for the Occupational Description.

3.5 Occupational Area Structure (OAS)

OAS is the result of a review of the Occupational Structure (OS) through a


process called Occupational Area Analysis (OAA) as shown in Table 8.0.

It also refers to the clustering process of the job functions of a job which is
performed horizontally (area) or vertically (level), or both, to create a new job
areas multitasking and multi-skilling requirements. However, in some
circumstances, the necessary combination depends on the needs of industry.

The factors to consider when carrying out OAS are:

The current needs of the industry

Statutory/regulatory body

Recognition

86

Relevancy between job areas

Job opportunities expansion

87

Table 8.0: Automotive Industry Occupational Area Structure


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Manufacturing Engineering

Area
Clay Model

Vehicle Body
Design

Vehicle
Interior
Design

Vehicle
Equipment
Design

Vehicle
Chassis Design

Vehicle
Electrical
Design

Vehicle
Powertrain
Design

Commercial
Vehicle Body
Building

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Job Area

LEVEL 6

Commercial
Body Building
Designing

Vehicle Designing

LEVEL 5

Clay Model
Designing

Vehicle Body
Designing

Vehicle
Interior
Designing

Vehicle
Equipment
Designing

Vehicle
Chassis
Designing

Vehicle
Electrical
Designing

Vehicle
Powertrain
Designing

Commercial
Body Building
Designing

LEVEL 4

Clay Model
Designing

Vehicle Body
Designing

Vehicle
Interior
Designing

Vehicle
Equipment
Designing

Vehicle
Chassis
Designing

Vehicle
Electrical
Designing

Vehicle
Powertrain
Designing

Commercial
Body Building
Designing

LEVEL 3

Clay Modelling

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 2

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 1

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

88

Table 8.0: Automotive Industry Occupational Area Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Production

Area

Motorcycle

Job Area

Stamping

Welding Shop

Assembly Shop

Paint Shop

Final QC

Plant Maintenance

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

Motorcycle
Quality Control
Management

Motorcycle Plant
Maintenance
Management

Motorcycle
Paint Shop
Operation

Motorcycle
Quality Control
Operation

Motorcycle Plant
Maintenance
Administration

Assembly
Operation

Motorcycle
Painting

Motorcycle
Quality
Controlling

Motorcycle Plant
Maintenance
Operation

Assembly
Operation

Motorcycle
Painting

Motorcycle
Quality Control
Inspection

Assembly
Operation

Motorcycle
Painting

No Level

Motorcycle Plant
Maintenance
Operation
Motorcycle Plant
Maintenance
Operation

LEVEL 5

LEVEL 4

LEVEL 3

LEVEL 2

LEVEL 1

Motorcycle Production Management

Motorcycle Production Operation


Motorcycle
Stamping
Operation

Motorcycle
Welding
Operation

Motorcycle
Stamping
Operation
Motorcycle
Stamping
Operation

Motorcycle
Welding
Operation
Motorcycle
Welding
Operation

89

Table 8.0: Automotive Industry Occupational Area Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Production

Area

Passenger Vehicle

Job Area

Stamping

Body Shop

Trim & Final

Engine Assembly

Transmission
Assembly

Paint Shop

Plant
Maintenance

Quality Control

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Passenger Vehicle
Plant
Maintenance
Management
Passenger Vehicle
Plant
Maintenance
Operation
Administration

Passenger
Vehicle Quality
Control
Management

Passenger Vehicle
Paint Shop
Operation

Passenger Vehicle
Plant
Maintenance

Passenger
Vehicle Quality
Controlling

Passenger Vehicle
Paint Shop
Operation

Passenger Vehicle
Plant
Maintenance

Passenger
Vehicle Quality
Control
Inspection

Passenger Vehicle
Paint Shop
Operation

Passenger Vehicle
Plant
Maintenance

No Level

LEVEL 5

LEVEL 4

Passenger Vehicle Production Management

Passenger Vehicle
Paint Shop
Management

Passenger Vehicle Production Operation

Passenger Vehicle
Paint Shop
Operation
Administration

LEVEL 3

Passenger Vehicle
Stamping
Operation

Passenger
Vehicle Body
Shop Operation

Passenger
Vehicle Trim &
Final Operation

Passenger
Vehicle Engine
Assembly
Operation

LEVEL 2

Passenger Vehicle
Stamping
Operation

Passenger
Vehicle Body
Shop Operation

Passenger
Vehicle Trim &
Final Operation

Passenger
Vehicle Engine
Assembly
Operation

LEVEL 1

Passenger Vehicle
Stamping
Operation

Passenger
Vehicle Body
Shop Operation

Passenger
Vehicle Trim &
Final Operation

Passenger
Vehicle Engine
Assembly
Operation

90

Passenger
Vehicle
Transmission
Assembly
Operation
Passenger
Vehicle
Transmission
Assembly
Operation
Passenger
Vehicle
Transmission
Assembly
Operation

Passenger
Vehicle Quality
Control
Operation

Table 8.0: Automotive Industry Occupational Area Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Production

Area

Heavy Commercial Vehicle


Logistics

Job Area

Body Shop

Paint Shop

Trim & Final

Quality Control

Plant Maintenance

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 5

Heavy Commercial Vehicle Production Management

Heavy Commercial
Quality Control
Management

LEVEL 4

Heavy Commercial Vehicle Production Operation Administration

Heavy Commercial
Quality Control
Operation

LEVEL 3

LEVEL 2

LEVEL 1

Heavy Commercial
Vehicle Body Shop
Operation
Heavy Commercial
Vehicle Body Shop
Operation

Heavy Commercial
Vehicle Paint Shop
Operation
Heavy Commercial
Vehicle Paint Shop
Operation

Heavy Commercial
Vehicle Trim & Final
Operation
Heavy Commercial
Vehicle Trim & Final
Operation

Heavy Commercial
Vehicle Body Shop
Operation

Heavy Commercial
Vehicle Paint Shop
Operation

Heavy Commercial
Vehicle Trim & Final
Operation

91

Heavy Commercial
Quality Controlling
Heavy Commercial
Quality Control
Inspection
No Level

Heavy Commercial
Vehicle Plant
Maintenance
Management
Heavy Commercial
Vehicle Plant
Maintenance
Operation
Administration
Heavy Commercial
Vehicle Plant
Maintenance
Heavy Commercial
Vehicle Plant
Maintenance
Heavy Commercial
Vehicle Plant
Maintenance

Production Logistics
Management

Production Logistics
Administration

Production Logistics
Operation
Production Logistics
Operation
Production Logistics
Operation

Table 8.0: Automotive Industry Occupational Area Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Subsector

After Sales

Area

Motorcycle

Passenger Vehicle

Job Area

Services

NGV

LEVEL 8

No Level

No Level

No Level

LEVEL 7

No Level

No Level

LEVEL 6

No Level

No Level

LEVEL 5

Motorcycle
After Sales
Management

No Level

LEVEL 4

Motorcycle
After Sales
Operation

No Level

LEVEL 3

Motorcycle
Rectification
Work

NGV
Installation
& Servicing

LEVEL 2

Motorcycle
Rectification
Work

No Level

LEVEL 1

Motorcycle
Servicing &
Maintenance

No Level

AirConditioning

Tyre

Accessories

Spray
Painting

Panel Beating

Upholstery

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Motor Vehicle After


Sales Management

No Level

No Level

No Level

Automotive Spray Painting & Panel


Beating After Sales Management

No Level

Motor Vehicle After


Sales Operations

No Level

No Level

No Level

Automotive Spray Painting & Panel


Beating Operation

No Level

AirConditioning
Installation
& Servicing

Tyre
Servicing

Accessories
Installation

Spray
Painting

Vehicle
Damage
Claim

Upholstery
Craftsmanship

Motor Vehicle
Rectification Work

No Level

No Level

No Level

Spray
Painting

Automotive Panel
Beating

No Level

Automotive
Maintenance

No Level

No Level

No Level

Spray
Painting

Automotive Panel
Beating

No Level

Motor Vehicle

Motor
Vehicle
Diagnosis

Motor
Vehicle
Service
Consultant

92

Automotive
Panel
Beating

Table 8.0: Automotive Industry Occupational Area Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

After Sales

Area

Job Area

Heavy Machinery / Earth Moving


Equipment

Heavy Commercial Vehicle

Commercial Vehicle

Tyre

Body Building

Vehicle
Inspection

Heavy Machinery / Earth Moving


Equipment

Vehicle Towing

LEVEL 8

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

No Level

No Level

No Level

No Level

Vehicle
Inspection
Management

Heavy Machinery After Sales


Management

No Level

Vehicle
Inspection
Operation

Heavy Machinery After Sales


Operations

No Level

LEVEL 5

Commercial Vehicle After Sales


Management

No Level

LEVEL 4

Commercial Vehicle After Sales


Operations

No Level

LEVEL 3

Commercial
Vehicle
Diagnosis

Commercial
Vehicle Service
Consultant

Heavy
Commercial
Vehicle Tyre
Servicing

LEVEL 2

Commercial Vehicle Rectification


Work

No Level

LEVEL 1

Commercial Vehicle Maintenance

No Level

Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship

93

Vehicle
Inspection

Heavy Machinery
Diagnosis

Heavy
Machinery
Service
Consultant

Towing Services

No Level

Heavy Machinery Rectification Work

No Level

No Level

Heavy Machinery Maintenance

No Level

Table 8.0: Automotive Industry Occupational Area Structure (continued)


Sector

AUTOMOTIVE INDUSTRY

Sub-sector

Motorsport Engineering

Area
Sales
Job Area

Motorcycle Racing
Team Development

Go-Kart

Racing Team
Development

Go-Kart Racing

Rally/ Production
Race/GP/ Drifting

Formula 3 (F3)

Motor Vehicles

LEVEL 8

No Level

No Level

No Level

No Level

No Level

LEVEL 7

No Level

No Level

No Level

No Level

No Level

LEVEL 6

No Level

No Level

No Level

No Level

Formula 3 Team
Management

LEVEL 5

Automotive Sales
Management

Racing Team Management

Motorsport Team
Management

Formula 3 Team
Operation &
Administration

LEVEL 4

Automotive Sales
Administration

Racing Team Operation & Administration

Motorsport Team
Operation &
Administration

Formula 3 Technical
Operation

LEVEL 3

Automotive Sales

Motorcycle Racing
Technical Operation

Go-Kart Technical
Operation

Motorsport Technical
Operation

No Level

LEVEL 2

Automotive Sales

No Level

No Level

No Level

No Level

LEVEL 1

No Level

No Level

No Level

No Level

No Level

94

3.6 Support Industries for the Automotive Industry

In ensuring progress and high profitability for the industry, support from other
industries is essential. For the automotive industry, there are many supporting
industries involved including logistic, manufacturing and ICT, among others as
shown in Table 9.0.

Table 9.0: Support Industries for the Automotive Industry


Sector/ Industry

Logistics

Sub-sector
i. Facilities Service
Provider
ii. Road Transport
Service Provider
iii. Integrated Service
Provider
iv. Terminal Operation
Service Provider
v. Multimodal
Transport Operator
(MTO) Transport
Operator Service
Provider
vi. Sea Transport
Service Provider
vii. Distribution Service
Provider
viii. Rail Transport
Service Provider

95

Support Area
The logistics industry covers four
main modes of transportation
i.e. sea, land, air and rail to
enhance
the
country's
industrialisation
and
international trade. The logistics
industry comprises largely of
single
specialised
service
providers such as freight
forwarders,
transport
and
warehousing companies. The
logistics industry uses the
automotive industry as one of
the mechanisms to transport
goods from one point to another.

Table 9.0: Support Industries for the Automotive Industry (continued)


Sub-sector

Sector/ Industry
i.

Metal-Based
Production
Plastic-Based
Production
Electronic Product
Production
Construction
Material Production
Wood-Based Product
Production
Textile & Apparel
Production
Rubber-Based
Product Production

Production
is
simply
the
conversion of inputs into
outputs. It is an economic
process that uses resources to
create a commodity that is
suitable for exchange. This can
include manufacturing, storing,
shipping and packaging. The
production industry helps the rail
industry
by
improving
manufactured goods including
tools, equipment and materials.

Structural
Fabrication
Fabrication Small,
Medium &
Enterprise (SME)
Structural Welding

Welding is the process of joining


materials through the use of
heat with or without pressure.

System Integration
Data Management
ICT System
Application System
Development
v. ICT Security

ICT is an umbrella term that


includes all technologies for the
manipulation
and
communication of information.
The system for new technology
of automotive system will be
based on IT and electronics.

ii.
iii.
Production
&
Manufacturing iv.
v.
vi.
vii.

i.
Welding

ii.

iii.
Information &
Communication
Technology (ICT)

Support Area

i.
ii.
iii.
iv.

96

Table 9.0: Support Industries for the Automotive Industry (continued)


Sub-sector

Sector/ Industry
Electrical
Industry

i.
ii.

Electrical
Electrification

i.
ii.
iii.

Metal Working
Power Generating
Operation Control

i.
ii.

Power Management
Printed Circuit
Board
Optical Electronics
Repair Services
Micro Electronics

Machinery &
Equipment

Electronic

iii.
iv.
v.

97

Support Area
The electrical sector can be
defined as job scopes dealing
with
electrically
powered
machines or vehicles. It is also
related to producing products or
those operated by electricity.
The machinery and equipment
industry assumes an important
role
in
the
industrial
development of the country, in
view of its extensive linkages to
major economic sectors such as
manufacturing, construction and
transportation. The industry
produces a wide variety of
machinery and equipment for
various uses such as power
generation, specific industry
processing, metal working and
general
industrial
activities
including for the automotive
industry
The electronics product category
can be sub-divided into three
segments which are electronic
components,
including
semiconductors,
passive
components
and
other
components, such as printed
circuit boards, metal stamped
parts and precision plastic parts.
All electronic parts used by the
automotive
industry
are
produced
by
electronics
manufacturers.

Table 9.0: Support Industries for the Automotive Industry (continued)


Sub-sector

Sector/ Industry
i.
Mechatronics

Professional
Services

Business
Management

ii.

i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
i.
ii.
iii.
iv.

Industrial
Automation
Civil Infrastructure

Surveyor
Finance
Insurance
Property
Market Research
Management
Consultant
Legal & Secretariat
Advertising
E-Administrator
Secretary
Corporate
Management
Human Resources

98

Support Area
The
Mechatronics
industry
concentrates on mechanics,
electronics,
control
and
molecular engineering as well as
computing to produce simpler,
economical
and
versatile
systems.
The
Mechatronics
industry
helps
advancing
automotive technology to be
more reliable and efficient.
Apart from the products and
services offered, the service
industry is really dependent on
the people's quality and skills in
ensuring the success of the
industry. The Business &
Professional Services sector acts
as the backbone to all other
industries including automotive.
Business
management
is
associated with the running of a
company such as controlling,
leading, monitoring and planning
a business operation. This sector
supports
all
automotive
companies in managing the
business aspect.

Table 9.0: Support Industries for the Automotive Industry (continued)


Sub-sector

Support Area
Construction is the act or
method of building including
construction, alteration, repairs
and demolition. The construction
industry contributes to the
automotive
industry
by
constructing facilities.

i.
ii.
iii.

Building
Construction
Architectural
Structural
Civil
Plant Machinery
Construction Site
Supervisory
Safety & Security
Guard Services
Cash In Transit

i.

Insurance Claims

Insurance companies provide


coverage against financial losses
by apportioning the risk with
others based on the principle of
mutuality or cooperation.

Sector/ Industry
i.

Construction
Industry

Security Services

ii.
iii.
iv.
v.
vi.

Insurance
Industry

The Security Services industry


provides the prevention of and
protection for the automotive
industry
against
assault,
damage, fire, fraud, invasion of
privacy, theft, unlawful entry and
other such occurrences caused
by deliberate action.

In Malaysia, insurance claims are


evaluated by an Insurance
Adjuster who works in the
insurance industry, but in other
countries (United States and
Australia) the Insurance Adjuster
is a part of Automotive Industry.

*** Occupational Framework for each sector can be obtained from Department
Of Skills Development (www.dsd.gov.my)

99

4. DISCUSSION, CONCLUSION AND RECOMMENDATIONS


4.1 Discussion

Malaysias automotive industry has contributed to the economy in terms of


employment, exports and revenue from taxes. It has also been the epitome of
the manufacturing sectors growth.

Unfortunately, the emergence of unprecedented levels of choice and lower


prices of cars in the market has affected the sales performance of Malaysias
national cars. In order to sustain their existence in the local and ASEAN motor
vehicle market, the national car producers should stop relying on the
Government for protection. The carmakers should emphasise more on Research
& Development (R&D) to produce quality cars at par with Japanese cars and as
cheap as Korean ones. The move by PROTON to collaborate with Volkswagen,
Lotus and Mitsubishi should be applauded. By working together, we can gain in
terms of technology and expertise, producing quality cars at competitive prices
and also be a catalyst to promote PROTON in the regional market.

One of the key strategies in achieving Malaysias Vision 2020 is the Malaysia
Incorporated concept. Under this concept, Malaysian companies should assess
the criteria of strategic intent, competitive marketing, quality products,
competitive innovation, competitive human resource management, sense of
national pride and professionalism. Hopefully, our national carmakers will work
hard to achieve these criteria to enable them to have a niche in the ASEAN and

100

global market in future amidst intense competition from ASEAN countries such
as Thailand and from Chinas automobile industry.

It is a national pride when our national automobile industry attains success in


the local and ASEAN motor vehicle markets. However, the success should not be
at the expense of our local consumers. After 20 years of protection, the
government has turned the wheels in favour of consumers by allowing the sales
of a variety of cars at competitive prices. Therefore, the national carmakers
should stop being complacent and move forward without the support of the
Government.

4.2 Conclusion

The Automotive Industry Occupational Analysis was conducted together with


expert panel members from various automotive sectors and organisations and a
total of 166 job titles and 5 sub-sector have been identified.

Therefore, the objective of developing Occupational Analysis for the automotive


industry has been met. This analysis has taken into consideration current
automotive industry needs and requirements.

The automotive industry is very important not only for the size but also because
it plays a crucial role in connecting other economic factors with each other.
Employees with medium qualification comprise the highest share in the
transport and logistics sector. There is a visible tendency for skills need to shift

101

from low qualification levels towards medium and higher qualification levels. The
most important skills will be those related to complying with new and stricter
environment and safety regulations.

4.3 Recommendation

In ensuring the industry remains competitive, the automotive industry requires


strong Government support through various initiatives and campaigns. Based on
the findings, it is recommended that the skills training for the sector be
conducted immediately. Endowed with strong Government support and a
substantial human resource, this industry could expand through close
cooperation between the Government, NGOs and the public.

102

BIBLIOGRAPHY
Economic Planning Unit 2010. Prime Ministers Department: Tenth Malaysia Plan 20112015: http://www.pmo.gov.my/dokumenattached/RMK/RMK10_E.pdf (2 April
2012: 08.30 am).
IMP3 Third Industrial Master Plan (2006 2020): http://webevents.bernama.
com/events/imp3/ (2 April 2012: 10.05 am)
E-NOSS. Jabatan Pembangunan Kemahiran.2008: http://www.nvtc.gov.my/
enoss/index.html (2 April 2012: 12.00 pm).
List Of Occupational Job Analysis : http://dsd.gov.my/index.php? option=com
content&view=article&id=328&lang=en (2 April 2012: 15.10 am).
Brazil Automotive Industry Overview: http://www.havasdigital.com/wpcontent/
uploads/2011/09/HD_Automotive Brazil_ GenericSept11.pdf (6 April 2012: 10.15
am).
Central and East Europe Automotive Industry Overview: http://eee.pwcglobal.
com/about/ documents/Central%20and%20East%20Europe%20overview.pdf (7
April 2012: 11.30 am).
Automotive Industry Analysis: http://www.srl.gatech.edu/Members /bbradley/
me6753.industryanalysis.teamA.pdf (7 April 2012:14.45 pm).
Overview of PROTON: http://www.PROTON.com/ (7 April 2012: 15.00 am).
Overview of PERODUA: http://www.PERODUA.com.my/ (8 April 2012: 11.00 am).
Malaysian Automotive Industry Outlook: http://www.mida.gov.my/ (8 April 2012: 12.30
pm).
Overview of JPJ: http://portal.jpj.gov.my (8 April 2012: 14.10 pm).
Overview of PUSPAKOM: http://www.PUSPAKOM.com.my/en/ (9 April 2012: 16.10 pm).
Overview of Ministry Of Transportation: http://www.mot.gov.my/ Division/Pages
/Land.aspx (8 April 2012: 19.00 pm).

103

ANNEX 1: MALAYSIAN OCCUPATIONAL SKILLS


QUALIFICATION (MOSQF) LEVEL
DESCRIPTOR

MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF) LEVEL DESCRIPTOR


Level
1

Level Description
Achievement at this level reflects the ability to use relevant knowledge, skills and
procedures to complete routine and predictable tasks that include responsibility for
completing tasks and procedures subject to direction or guidance.
Achievement at this level reflects the ability to select and use relevant knowledge, ideas,
skills and procedures to complete well-defined tasks and address straightforward
problem. It includes taking responsibility for completing tasks and procedures, and
exercising autonomy and judgment subject to overall direction or guidance.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to complete task and address problems that are well defined with a
measure of complexity. It includes taking responsibility for initiating and completing tasks
and procedures as well as exercising autonomy and judgments within limited parameter.
It also reflects awareness of different perspectives or approaches within an area of study
or work.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to address problems that are well defined but complex and nonroutine. It includes taking responsibility for overall courses of action as well as exercising
autonomy and judgment within fairly broad parameters. It also reflects under-standing of
different perspective or approaches within an area of study or work.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to address broadly-defined, complex problems. It includes taking
responsibility for planning and developing courses of action as well as exercising
autonomy and judgment within broad parameters. It also reflects understanding of
different perspectives, approaches or schools of thought and the reasoning behind them.
Achievement at this level reflects the ability to refine and use relevant understanding,
methods and skills to address complex problems that have limited definition. It includes
taking responsibility for planning and developing courses of action that are able to
underpin substantial change or development, as well as exercising broad autonomy and
judgment. It also reflects an understanding of different perspectives, approaches of
schools of thought and the theories that underpin them.
Achievement at this level reflects the ability to reformulate and use relevant
understanding, methodologies and approaches to address problematic situations that
involve many interacting factors. It includes taking responsibility for planning and
developing courses of action that initiate or underpin substantial change or development,
as well as exercising broad autonomy and judgment. It also reflects an understanding of
theoretical and relevant methodological perspectives, and how they affect their area of
study or work.
Achievement at this level reflects the ability to develop original understanding and
extend an area of knowledge or professional practice. It reflects the ability to address
problematic situations that involve many complexes, interacting factors through initiating,
designing and undertaking research, development or strategic activities. It involves the
exercise of broad autonomy, judgement and leadership in sharing responsibility for the
development of a field of work or knowledge, or for creating substantial professional or
organisational change. It also reflects a critical understanding of relevant theoretical and
methodological perspectives and how they affect the field of knowledge or work.

105

ANNEX 2: LIST OF PANEL OF EXPERTS AND


FACILITATORS FOR THE DEVELOPMENT OF
THE AUTOMOTIVE INDUSTRYS
OCCUPATIONAL ANALYSIS

LIST OF PANEL OF EXPERTS FOR THE DEVELOPMENT OF THE AUTOMOTIVE


INDUSTRYS OCCUPATIONAL ANALYSIS
NO

NAME

POSITION

EXPERTISE

EN. CHONG KOK


KEONG

MANAGER

AUTOMOTIVE-AFTER
SALES

ORGANISATION
KCB AUTO BODYPARTS & SERVICES
SDN. BHD.

EN. RUHAIDI BIN AB


RADZAD@AB RASHID

MANAGER

AUTOMOTIVE-AFTER
SALES

SANJUNG AUTO SDN.


BHD.

EN. LIM CHEE YUN

MANAGER

AUTOMOTIVE-AFTER
SALES

KCB AUTO BODYPARTS & SERVICES


SDN. BHD.

EN. SHAMSUL BIN


MOHAMAD

SERVICE MANAGER

AUTOMOTIVEPRODUCTION

PROTON EDAR SDN.


BHD.
TAN CHONG EKSPRESS
AUTO SERVICES SDN.
BHD.

EN. LOW CHEE WAI

SENIOR MANAGER

AUTOMOTIVE-AFTER
SALES

EN. LEONG CHENG


CHOW

SERVICE MANAGER

AUTOMOTIVE-AFTER
SALES

HONDA AUTOWORLD
ASIA SDN. BHD.

EN. HUNG YEW KIM

SENIOR EXECUTIVE

AUTOMOTIVEPRODUCTION

PROTON HOLDINGS
BHD.

EN. LEE LIP CHI

SERVICE MANAGER

AUTOMOTIVEPRODUCTION

SUZUKI ASSEMBLERS
MALAYSIA SDN. BHD.

EN. MOIN BIN


HUSSIEN

HEAD OF PLANNING
AND COMPETENCY

AUTOMOTIVE-TRAINING

DRB-HICOM
AUTOMOTIVE

10

EN. NOORAZLIN BIN


MOHAMAD

QUALITY SENIOR
EXECUTIVE

AUTOMOTIVEREGULATORY BODIES

PUSPAKOM SDN. BHD.

11

EN. TAN KOK POH

SERVICE MANAGER

AUTOMOTIVE-AFTER
SALES

VEEMER MOTORS
SDN. BHD.

107

LIST OF FACILITATORS FOR THE DEVELOPMENT OF THE AUTOMOTIVE


INDUSTRYS OCCUPATIONAL ANALYSIS

EN. BASHARUDIN BIN MOHAMED


FACILITATOR
EDUSURE SDN. BHD.

EN. KHAIRUL ANUAR BIN YAHYA


CO-FACILITATOR
EDUSURE SDN. BHD.

EN. ABU MUSA BIN MOHAMAD ISA


CIK SUHAILA HANI BINTI ZAIDIN
SECRETARIAT
EDUSURE SDN. BHD.

108

ANNEX 3:

OCCUPATIONAL DESCRIPTION FOR


THE AUTOMOTIVE INDUSTRY

SECTOR: AUTOMOTIVE INDUSTRY

SUB-SECTOR: MANUFACTURING ENGINEERING

CLAY MODEL (MANUFACTURING ENGINEERING)


LEVEL 3
CLAY MODEL MAKER*
A Clay Model Maker is designated to perform model making by hand, construct scale
model of objects as well as build and mould using clay, metal, wood and fibreglass.

A Clay Model Maker will be able to:


1. comply with shop and equipment safety rules;
2. use safety attire while performing various jobs;
3. make models by hand from materials such as plastic, plaster, wax and metals
according to prepared designs;
4. cut, carve, chisel, scrape and file plaster, wax or other plastic materials to make
models of article in conformity with design;
5. grind, sharpen and make own hand tools such as scrapers, cutters, gougers and
shapers;
6. carry out own jigs and fixtures preparation; and
7. perform daily inspection to ensure the safety features of the equipment are
functional.
Notes:
*Critical Job Title
112

CLAY MODEL (MANUFACTURING ENGINEERING)


LEVEL 4
CLAY MODEL DRAUGHTSMAN*

A Clay Model Draughtsman is designated to read and understand engineering


descriptions and specifications, generate 2D/3D clay model design drawings, section
details, as-built drawings, co-ordination drawings and handling of drawings for assigned
projects as well as to efficiently assist in clay model design drawing preparations.

A Clay Model Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D clay model design drawings, section details, as-built drawings,
coordination drawings and handling of drawings for assigned projects;
3. carry out clay model design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.

Notes:
*Critical Job Title
113

CLAY MODEL (MANUFACTURING ENGINEERING)


LEVEL 5
CLAY MODEL DESIGNER*
The Clay Model Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new clay model designs in 3D modelling,
prepare clay model isometric drawings and design clay model graphics.

A Clay Model Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and

114

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

115

VEHICLE BODY DESIGN (MANUFACTURING ENGINEERING)


LEVEL 4
VEHICLE BODY DRAUGHTSMAN*

A Vehicle Body Draughtsman is designated to read and understand engineering


descriptions and specifications, generate 2D/3D vehicle body design drawings, section
details, as-built drawings, co-ordination drawings and handling of drawings for assigned
projects as well as to efficiently assist in vehicle body design drawing preparations.

A Vehicle Body Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle body design drawings, section details, as-built drawings,
coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle body design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.

Notes:
*Critical Job Title
116

VEHICLE BODY DESIGN (MANUFACTURING ENGINEERING)


LEVEL 5
VEHICLE BODY DESIGNER*
The Vehicle Body Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new vehicle body designs in 3D modelling,
prepare vehicle body isometric drawings and design vehicle body graphics.

A Vehicle Body Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and

117

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

118

VEHICLE INTERIOR DESIGN (MANUFACTURING ENGINEERING)


LEVEL 4
VEHICLE INTERIOR DRAUGHTSMAN*

A Vehicle Interior Draughtsman is designated to read and understand engineering


descriptions and specifications, generate 2D/3D vehicle interior design drawings, section
details, as-built drawings, co-ordination drawings and handling of drawings for assigned
projects as well as to efficiently assist in vehicle interior design drawing preparations.

A Vehicle Interior Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle interior design drawings, section details, as-built drawings,
coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle interior design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.

Notes:
*Critical Job Title
119

VEHICLE INTERIOR DESIGN (MANUFACTURING ENGINEERING)


LEVEL 5
VEHICLE INTERIOR DESIGNER*
A Vehicle Interior Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new design of vehicle interior in 3D
modelling, prepare vehicle interior isometric drawings and design vehicle interior
graphics.

A Vehicle Interior Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and

120

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

121

VEHICLE EQUIPMENT DESIGN (MANUFACTURING ENGINEERING)


LEVEL 4
VEHICLE EQUIPMENT DRAUGHTSMAN*

A Vehicle Equipment Draughtsman is designated to read and understand engineering


descriptions and specifications, generate 2D/3D vehicle equipment design drawings,
section details, as-built drawings, co-ordination drawings and handling of drawings for
assigned projects as well as to efficiently assist in vehicle equipment design drawing
preparations.

A Vehicle Equipment Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle equipment design drawings, section details, as-built
drawings, coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle equipment design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.
Notes:
*Critical Job Title
122

VEHICLE EQUIPMENT DESIGN (MANUFACTURING ENGINEERING)


LEVEL 5
VEHICLE EQUIPMENT DESIGNER*
A Vehicle Equipment Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new design of vehicle equipment in 3D
modelling, prepare vehicle equipment isometric drawings and design vehicle equipment
graphics.

A Vehicle Equipment Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and
123

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

124

VEHICLE CHASSIS DESIGN (MANUFACTURING ENGINEERING)


LEVEL 4
VEHICLE CHASSIS DRAUGHTSMAN*

A Vehicle Chassis Draughtsman is designated to read and understands engineering


descriptions and specifications, generate 2D/3D vehicle chassis design drawings, section
details, as-built drawings, co-ordination drawings and handling of drawings for assigned
projects as well as to efficiently assist in vehicle chassis design drawing preparations.

A Vehicle Chassis Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle chassis design drawings, section details, as-built drawings,
coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle chassis design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.

Notes:
*Critical Job Title
125

VEHICLE CHASSIS DESIGN (MANUFACTURING ENGINEERING)


LEVEL 5
VEHICLE CHASSIS DESIGNER*
A Vehicle Chassis Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new design of vehicle chassis in 3D
modelling, prepare vehicle chassis isometric drawings and design vehicle chassis
graphics.

A Vehicle Chassis Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and
126

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

127

VEHICLE ELECTRICAL DESIGN (MANUFACTURING ENGINEERING)


LEVEL 4
VEHICLE ELECTRICAL DRAUGHTSMAN*

A Vehicle Electrical Draughtsman is designated to read and understand engineering


descriptions and specifications, generate 2D/3D vehicle electrical design drawings,
section details, as-built drawings, co-ordination drawings and handling of drawings for
assigned projects as well as to efficiently assist in vehicle electrical design drawing
preparations.

A Vehicle Electrical Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle electrical design drawings, section details, as-built drawings,
coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle electrical design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.
Notes:
*Critical Job Title
128

VEHICLE ELECTRICAL DESIGN (MANUFACTURING ENGINEERING)


LEVEL 5
VEHICLE ELECTRICAL DESIGNER*
A Vehicle Electrical Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new design of vehicle electrical in 3D
modelling, prepare vehicle electrical isometric drawings and design vehicle electrical
graphics.

A Vehicle Electrical Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and
129

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

130

VEHICLE POWERTRAIN DESIGN (MANUFACTURING ENGINEERING)


LEVEL 4
VEHICLE POWERTRAIN DRAUGHTSMAN*

A Vehicle Powertrain Draughtsman is designated to read and understand engineering


descriptions and specifications, generate 2D/3D vehicle powertrain design drawings,
section details, as-built drawings, co-ordination drawings and handling of drawings for
assigned projects as well as assist in vehicle powertrain design drawing preparations.

A Vehicle Powertrain Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle powertrain design drawings, section details, as-built
drawings, coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle powertrain design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards;
6. adhere to companys Standard Operating Procedure (SOP); and
7. comply with safety and security procedures.

Notes:
*Critical Job Title
131

VEHICLE POWERTRAIN DESIGN (MANUFACTURING ENGINEERING)


LEVEL 5
VEHICLE POWERTRAIN DESIGNER*
A Vehicle Powertrain Designer is designated to analyse market trends, prepare product
definition and planning, create and develop new design of vehicle powertrain in 3D
modelling, prepare vehicle powertrain isometric drawings and design vehicle powertrain
graphics.

A Vehicle Powertrain Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
5. modify and refine designs using working models; and
132

6. liaise with customers for confirmation of specifications, production limitations or


changes in design trends.

Notes:
*Critical Job Title

133

MANUFACTURING ENGINEERING
LEVEL 6
VEHICLE DESIGN PROJECT MANAGER*
A Vehicle Design Project Manager is designated to plan, execute and finalise projects
according to strict deadlines and within budget. This includes acquiring resources and
coordinating the efforts of team members and third-party contractors or consultants in
order to deliver projects according to plan. A Vehicle Design Project Manager will also
define the projects objectives and oversee quality control throughout its life cycle.

A Vehicle Design Project Manager will be able to:


1. perform the daily management of engineering deliverables through available staff
with an emphasis on cost and quality to maximise contribution to group profits;
2. develop the engineering processes within the design division to maximise the
efficiency of available resources;
3. ensure that the skills of the available staff are best utilised and project deliverables
set and monitored for individual members of the team;
4. direct and manage project development from the beginning to the end;
5. define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders;
6. develop full-scale project plans and associated communications documents;
134

7. liaise with project stakeholders on an ongoing basis;


8. estimate the resources and participants needed to achieve project goals;
9. draft and submit budget proposals and recommend subsequent budget changes
where necessary;
10. determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle;
11. set and continually manage project expectations with team members and other
stakeholders;
12. delegate tasks and responsibilities to appropriate personnel;
13. identify and resolve issues and conflicts within the project team;
14. identify and manage project dependencies and critical paths;
15. plan and schedule project timelines and milestones using appropriate tools;
16. track project milestones and deliverables;
17. develop and deliver progress reports, proposals, requirements, documentation and
presentations;
18. determine the frequency and content of status reports from the project team,
analyse results and troubleshoot problem areas; and
19. proactively manage changes in project scope, identify potential crises and devise
contingency plans.

Notes:
*Critical Job Title

135

COMMERCIAL VEHICLE BODY BUILDING


(MANUFACTURING ENGINEERING)
LEVEL 4
COMMERCIAL VEHICLE BODY BUILDING DRAUGHTSMAN*

A Commercial Vehicle Body Building Draughtsman is designated to read and understand


engineering descriptions and specifications, generate 2D/3D vehicle coach builder
design drawings, section details, as-built drawings, co-ordination drawings and handling
of drawings for assigned projects and to efficiently assist in vehicle coach builder design
drawing preparations.

A Commercial Vehicle Body Building Draughtsman will be able to:


1. interpret engineering descriptions and specifications;
2. produce 2D/3D vehicle coach builder design drawings, section details, as-built
drawings, coordination drawings and handling of drawings for assigned projects;
3. carry out vehicle coach builder design drawing preparations;
4. assist designer in minor project coordination;
5. comply with geometrical dimensions and tolerance standards; and
6. comply with safety and security procedures.
Notes:
*Critical Job Title
136

COMMERCIAL VEHICLE BODY BUILDING


(MANUFACTURING ENGINEERING)
LEVEL 5
COMMERCIAL VEHICLE BODY BUILDING DESIGNER*
A Commercial Vehicle Body Building Designer is designated to analyse market trends,
prepare product definition and planning, create and develop new design of vehicle
coach builder in 3D modelling, prepare vehicle coach builder isometric drawings and
design vehicle coach builder graphics.

A Commercial Vehicle Body Building Designer will be able to:


1. prepare sketches of ideas, detailed drawings, illustrations, artwork or blueprints
using drafting instruments, paints and brushes or computer-aided design
equipment;
2. evaluate feasibility of design ideas, based on factors such as appearance, safety,
function, serviceability, budget, production costs/methods and market
characteristics;
3. direct and coordinate the fabrication of models or samples and the drafting of
working drawings and specification sheets from sketches;
4. present designs and reports to customers or design committees for approval and
discuss needs for modification;
137

5. modify and refine designs using working models; and


6. liaise with customers for confirmation of specifications, production limitations or
changes in design trends.

Notes:
*Critical Job Title

138

COMMERCIAL VEHICLE BODY BUILDING


(MANUFACTURING ENGINEERING)
LEVEL 6
COMMERCIAL VEHICLE BODY BUILDING PROJECT MANAGER*
A Commercial Vehicle Body Building Project Manager is designated to plan, execute and
finalise projects according to strict deadlines and within budget. This includes acquiring
resources and coordinating the efforts of team members and third-party contractors or
consultants in order to deliver projects according to plan. A Commercial Vehicle Body
Building Project Manager will also define the projects objectives and oversee quality
control throughout its life cycle.

A Commercial Vehicle Body Building Project Manager will be able to:


1. perform the daily management of engineering deliverables through available staff
with an emphasis on cost and quality to maximise contribution to group profits;
2. develop the engineering processes within the design division to maximise the
efficiency of available resources;
3. ensure that the skills of the available staff are best utilised and project deliverables
set and monitored for individual members of the team;
4. direct and manage project development from the beginning to the end;

139

5. define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders;
6. develop full-scale project plans and associated communications documents;
7. liaise with project stakeholders on an ongoing basis;
8. estimate the resources and participants needed to achieve project goals;
9. draft and submit budget proposals and recommend subsequent budget changes
where necessary;
10. determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle;
11. set and continually manage project expectations with team members and other
stakeholders;
12. delegate tasks and responsibilities to appropriate personnel;
13. identify and resolve issues and conflicts within the project team;
14. identify and manage project dependencies and critical paths;
15. plan and schedule project timelines and milestones using appropriate tools;
16. track project milestones and deliverables;
17. develop and deliver progress reports, proposals, requirements, documentation and
presentations;
18. determine the frequency and content of status reports from the project team,
analyse results and troubleshoot problem areas; and
19. proactively manage changes in project scope, identify potential crises and devise
contingency plans.

Notes:
*Critical Job Title

140

SUB-SECTOR: PRODUCTION

STAMPING (MOTORCYLE - PRODUCTION)


LEVEL 1
STAMPING JUNIOR OPERATOR*
A Stamping Junior Operator is designated to perform material selection and handling,
set up stamping machine, install die set, operate stamping machine, perform machine
maintenance, perform quality control, carry out housekeeping works and handle waste
material according to Standard Operating Procedure (SOP).

A Stamping Junior Operator will be able to:


1. handle stamping material;
2. check condition of materials before and after stamping work;
3. carry out pre-cutting of stamping materials;
4. operate stamping machine according to Standard Operating Procedure (SOP);
5. comply with safety rules and regulations; and
6. carry out housekeeping at work station.

Notes:
*Critical Job Title

142

STAMPING (MOTORCYLE - PRODUCTION)


LEVEL 2
STAMPING OPERATOR*
A Stamping Operator is designated to perform material selection and handling, set up
stamping machine, install die set, operate stamping machine, perform machine
maintenance, perform quality control, carry out housekeeping works and handle waste
material according to Standard Operating Procedure (SOP).

A Stamping Operator will be able to:


1. carry out stamping material selection;
2. check condition of materials before and after stamping work;
3. install die to stamping machine;
4. set stamping machine parameter;
5. test run stamping machine;
6. carry out housekeeping at work station;
7. comply with safety rules and regulations; and
8. carry out quality control activities.

Notes:
*Critical Job Title

143

STAMPING (MOTORCYCLE - PRODUCTION)


LEVEL 3
STAMPING SENIOR OPERATOR*
A Stamping Senior Operator is designated to perform material selection and handling,
set up stamping machine, verify die set installation, verify stamping machine
performance, perform machine maintenance, perform quality control, carry out
housekeeping works, perform administrative functions and handle waste material
according to Standard Operating Procedure (SOP).

A Stamping Senior Operator will be able to:


1. verify and confirm that the stamping operation is in accordance with Standard
Operating Procedure (SOP);
2. carry out random quality checks on stamped products;
3. enforce housekeeping at work station;
4. verify stamping machine parameter setting;
5. implement safety and health rules and regulation; and
6. perform administrative functions.

Notes:
*Critical Job Title

144

WELDING SHOP (MOTORCYCLE - PRODUCTION)


LEVEL 1
MOTORCYCLE PRODUCTION JUNIOR WELDER*
A Motorcycle Production Junior Welder is designated to maintain tools, instrument &
equipment, select materials, gases & filer metal, perform quality control, prepare
welding configuration & edge preparation, perform gas/flame cutting, perform fusion
welding and perform non-fusion welding according to a given specification and
procedures using gas welding equipment and accessories.

A Motorcycle Production Junior Welder will be able to:


1. select and prepare materials, flux and filler metal for gas welding;
2. set up gas welding equipment and accessories;
3. interpret various types of joints in welding;
4. interpret various gas welding processes;
5. interpret welding procedures for intended job processes;
6. select materials, gases and filler metal;
7. perform fusion and non-fusion welding on similar and dissimilar materials; and
8. comply with safety rules and regulations.
Notes:
*Critical Job Title
145

WELDING SHOP (MOTORCYCLE - PRODUCTION)


LEVEL 2
MOTORCYCLE PRODUCTION WELDER*
A Motorcycle Production Welder is designated to perform fusion welding, perform nonfusion welding and perform heat treatment according to a given specification and
procedures using gas welding equipment and accessories.

A Motorcycle Production Welder will be able to:


1. prepare materials, flux and filler metal for gas welding;
2. perform fusion and non-fusion welding on similar and dissimilar materials;
3. perform heat treatment on work piece;
4. perform gas cutting work;
5. maintain tools and equipment;
6. perform quality control inspection; and
7. comply safety rules and regulations.

Notes:
*Critical Job Title

146

WELDING SHOP (MOTORCYCLE - PRODUCTION)


LEVEL 3
MOTORCYCLE PRODUCTION SENIOR WELDER*
A Motorcycle Production Senior Welder is designated to comply with welding code &
practice and perform non-fusion welding according to a given specification and
procedures using gas welding equipment and accessories.

A Motorcycle Production Senior Welder will be able to:


1. perform fusion and non-fusion welding on similar and dissimilar materials;
2. performs hard facing on carbon steel plate and hard surfacing on mild steel plate;
3. perform heat treatment on work piece;
4. perform gas cutting work;
5. perform quality control inspection;
6. enforce staff discipline;
7. conduct meetings;
8. conduct staff appraisal;
9. recommend staff training needs; and
10.enforce and comply with safety rules & regulations.
Notes:
*Critical Job Title
147

ASSEMBLY SHOP (MOTORCYLE - PRODUCTION)


LEVEL 1
ASSEMBLY JUNIOR OPERATOR*
An Assembly Junior Operator is designated to perform activities such as sub-assembling
and main assembling of components, process inspection and electrical wiring and
comply with production requirements and standards.

An Assembly Junior Operator will be able to:


1. perform steel ball, harness wire, main stand and brake pedal, fuel tank, air cleaner,
front fork, step bar and swing arm installation;
2. assemble engine and components by fixing exhaust muffler, ignition coil, gear
change, carburettor, kick starter and left crankcase cover;
3. assemble wheel components by fixing components for front wheel, rear wheel, rear
sprocket, front panel and rear panel;
4. install electrical wiring by fixing horn, relay, capacitive discharge ignition, brake
switch, signal light and ignition switch; and
5. comply with safety rules and regulations.

Notes:
*Critical Job Title

148

ASSEMBLY SHOP (MOTORCYLE- PRODUCTION)


LEVEL 2
ASSEMBLY OPERATOR*
An Assembly Operator is designated to perform activities such as troubleshooting and
rectification works so as to maintain quality standard and production section target
requirements.

An Assembly Operator will be able to:


1. carry out appearance checks on all parts;
2. perform in-process inspection;
3. troubleshoot electrical faults;
4. carry out parts clearance adjustment;
5. carry out wiring and hose routing checks;
6. perform quality control inspection; and
7. comply with safety rules and regulations.

Notes:
*Critical Job Title

149

ASSEMBLY SHOP (MOTORCYLE - PRODUCTION)


LEVEL 3
ASSEMBLY SENIOR OPERATOR*
An Assembly Senior Operator is designated to supervise various job functions such as
staff orientation, manpower planning, progress monitoring, report writing, production
schedule compliance, planning and operational meeting and developing teamwork so
that the section objectives such as productivity, efficiency and quality product can be
achieved.

An Assembly Senior Operator will be able to:


1. carry out morning, housekeeping and safety procedures briefing;
2. arrange manpower allocation;
3. perform assembly quality inspection;
4. ensure implementation of preventive maintenance;
5. conduct on-job training and staff performance evaluation;
6. monitor work progress;
7. prepare accident, production, attendance and staff overtime report; and
8. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
150

ASSEMBLY SHOP (MOTORCYLE - PRODUCTION)


LEVEL 4
MOTORCYCLE PRODUCTION EXECUTIVE*
A Motorcycle Production Executive is designated to perform quality control processes,
administer organisational policies and procedures of production, develop staff team
work, evaluate staff performance, resolve technical and non-technical problems and
manage facilities and equipment.

A Motorcycle Production Executive will be able to:


1. monitor workshop and parts department;
2. be responsible for parts and accessory stock holding - stock takes, ordering and back
orders;
3. supporting team members in achieving their goals and directing them on day-to-day
enquiries;
4. ensure the after sales department delivers a high level of customer satisfaction;
5. build strong relationships with external customers and securing long term business;
6. handle customer complaints;
7. conduct product failure analysis;
8. plan quality target and improvement;
9. implement security procedures and code of conduct and discipline;

151

10. produce work reports;


11. conduct staff evaluation, staff performance and staff counselling;
12. comply with machinery department requirements; and
13. comply with Environmental Protection Act (EPA).

Notes:
*Critical Job Title

152

PAINT SHOP (MOTORCYLE - PRODUCTION)


LEVEL 1
MOTORCYCLE JUNIOR PAINTER*
A Motorcycle Junior Painter is designated to perform pre-preparation activities, perform
final inspection, paint pre-treated parts and perform equipment maintenance.

A Motorcycle Junior Painter will be able to:


1. load unpainted parts;
2. inspect parts condition;
3. unload painted parts;
4. re-work major defect;
5. apply tapping sticker;
6. re-work minor defects;
7. clean pre-treated part;
8. service hanging jig;
9. service spray booth;
10. service pre-treatment equipment; and
11. comply with safety rules and regulations
Notes:
*Critical Job Title
153

PAINT SHOP (MOTORCYLE - PRODUCTION)


LEVEL 2
MOTORCYCLE PAINTER*

A Motorcycle Painter is designated to perform pre-preparation activities, paint pretreated parts, perform paint parameter and perform equipment maintenance.

A Motorcycle Painter will be able to:


1. dilute paint solution;
2. conduct pre-treatment preparation;
3. set auto spray machine;
4. conduct point age analysis for degreaser;
5. conduct point age analysis for surface formation;
6. conduct point age analysis for Zink phosphate;
7. conduct point age analysis for chromating;
8. inspect painted part quality;
9. spray primer coat;
10. spray under coat;
11. spray finishing coat;
12. conduct blistering test;
13. conduct petrol resistance test;
154

14. conduct hardness test;


15. conduct cross-cut test; and
16. comply with safety rules and regulation.

Notes:
*Critical Job Title

155

PAINT SHOP (MOTORCYLE - PRODUCTION)


LEVEL 3
MOTORCYCLE SENIOR PAINTER*
A Motorcycle Senior Painter is designated to perform paint parameter, perform shop
activities and perform supervisory function so that the section objectives such as
productivity, efficiency and quality product can be achieved.

A Motorcycle Senior Painter will be able to:


1. conduct impact test;
2. conduct paint thickness measure;
3. conduct salt spray;
4. conduct morning, housekeeping and safety procedures briefing;
5. perform painting quality inspection;
6. ensure tools and equipment are safe, clean and in good operating condition;
7. monitor work progress;
8. prepare work schedule
9. prepare accident, production and staff attendance and overtime report; and
10. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
156

PAINT SHOP (MOTORCYLE PRODUCTION)


LEVEL 4
MOTORCYCLE PAINT SHOP EXECUTIVE*
A Motorcycle Paint Shop Executive is designated to perform quality control processes,
administer organisational policies and procedures of production, develop staff team
work, evaluate staff performance, resolve technical and non-technical problems and
manage facilities and equipment.

A Motorcycle Paint Shop Executive will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. arrange manpower allocation;
3. conduct quality inspection;
4. ensure implementation of preventive maintenance;
5. conduct on job-training and staff performance evaluation;
6. conduct work demonstration;
7. prepare painting report;
8. prepare inventory of materials;
9. access subordinate performance;
10. plan working system development;
11. perform quality control inspection;

157

12. perform coordination on related activities; and


13. ensure compliance to safety rules and regulations.

Notes:
*Critical Job Title

158

STAMPING/WELDING SHOP/ASSEMBLY SHOP/PAINT SHOP


(MOTORCYLE PRODUCTION)
LEVEL 5
MOTORCYCLE PRODUCTION MANAGER*
A Motorcycle Production Manager is designated to manage motorcycle production
operation, manage product quality standards, manage quality control processes,
administer organisational policies and procedures and manage technical and nontechnical problems.

A Motorcycle Production Manager will be able to:


1. manage team members in achieving their goals and directing them on day-to-day
enquiries;
2. manage workshop and parts department;
3. build strong relationships with external customers and securing long term business;
4. manage customer complaints;
5. manage quality standards of automotive workshop and services;
6. manage security procedures, code of conduct, disciplinary and leave matters; and
7. provide facilities and equipment for motorcycle workshop.
Notes:
*Critical Job Title
159

FINAL QUALITY CONTROL (MOTORCYLE PRODUCTION)


LEVEL 3
MOTORCYCLE QUALITY CONTROLLER*
A Motorcycle Quality Controller is designated to perform metrology activities, perform
calibration works, evaluate materials properties, perform manufacturing process,
perform product inspection, perform testing and inspection and perform supervisory
functions.

A Motorcycle Quality Controller will be able to:


1. supervise and coordinate activities of workers engaged in inspecting, testing and
conduct tests to establish and maintain quality standards;
2. instruct workers on use of equipment and procedures and tour department to
evaluate quality of work;
3. inspect equipment to detect mechanical malfunctioning and confer with
maintenance personnel to authorise and schedule repairs;
4. advise management on adaptability of new processes or purchase of new
equipment;
5. study production records, company operational reports, customer feedback on
equipment to establish quality control standards;
6. prepare reports, such as budget of operational expenses, stock inventories and

160

personnel evaluation, for the management;


7. confer with administrative and technical personnel to coordinate inter-departmental
workflow;
8. develop procedures for calibration, test and inspection;
9. monitor quality improvement activities;
10. troubleshoot and analyse causes of production defects; and
11. recommend corrective and preventive actions.

Notes:
*Critical Job Title

161

FINAL QUALITY CONTROL (MOTORCYLE PRODUCTION)


LEVEL 4
MOTORCYCLE QUALITY CONTROL EXECUTIVE*
A Motorcycle Quality Control Executive is designated to implement quality policies and
objectives, establish the quality management system, manage and promote quality
assurance activities and review the quality performance against quality policies and
objectives. In addition, a Motorcycle Quality Control Executive determines and
implements safety, health and environmental activities.

A Motorcycle Quality Control Executive will be able to:


1. determine and implement safety, health and environmental regulations and
recommend improvements on the job safety;
2. implement quality policies and objectives, Field Failure Analysis (FFA), Training
Needs Analysis (TNA), Measurement System Analysis (MSA) and Internal Quality
Audit Analysis (IQAA) and in-house training;
3. manage Quality Management System (QMS) documentation;
4. coordinate evaluation on new product quality, inspection and testing activities; and
5. decide disposition of non-conforming products.
Notes:
*Critical Job Title
162

FINAL QUALITY CONTROL (MOTORCYLE PRODUCTION)


LEVEL 5
MOTORCYCLE QUALITY CONTROL MANAGER*
A Motorcycle Quality Control Manager is designated to establish the quality
management system, manage and promote quality assurance activities and review the
quality performance against quality policies and objectives.

A Motorcycle Quality Control Manager will be able to:


1. develop and establish inspections and test plans, laboratorys Quality Management
System (QMS), supplier performance rating, customer service procedures, control
plans, training plans and programmes, Measurement System Analysis (MSA) and
Quality Assurance System (QAS);
2. manage, promote and coordinate Total Quality Management (TOM), quality
assurance activities and Training Needs Analysis (TNA);
3. conduct Failure Mode And Effect Analysis (FMEA), Value Analysis/Value Engineering
(VANE), regular supplier audit and Total Quality Management (TQM); and
4. apply budgetary cost control, project risk management, advanced statistical
techniques and advanced product quality planning concept.
Notes:
*Critical Job Title
163

PLANT MAINTENANCE (MOTORCYLE PRODUCTION)


LEVEL 1
MOTORCYCLE PLANT MAINTENANCE TECHNICIAN*
A Motorcycle Plant Maintenance Technician is designated to perform bench work
activities, component assembly activities, machine and equipment installation and
service.

A Motorcycle Plant Maintenance Technician will be able to:


1. carry out drilling and riveting process;
2. carry out threading and bending process;
3. carry out cutting process;
4. carry out mechanical drives assembly;
5. carry out joining process;
6. carry out component assembly;
7. carry out blower and suction system installation;
8. carry out motor and pump unit system installation;
9. carry out cooling and heating system installation;
10. carry out cylinder and monitor board system installation;
11. carry out Programmable Logic Control (PLC) system installation;
12. carry out blower and motor system service;

164

13. carry out pump unit, cooling and heating system service; and
14. comply with safety rules and regulations.

Notes:
*Critical Job Title

165

PLANT MAINTENANCE (MOTORCYLE PRODUCTION)


LEVEL 2
MOTORCYCLE PLANT MAINTENANCE SENIOR TECHNICIAN*
A Motorcycle Plant Maintenance Senior Technician is designated to perform bench
work, component assembly, machine and equipment installation, troubleshooting,
service and repairing activities.

A Motorcycle Plant Maintenance Senior Technician will be able to:


1. troubleshoot blower system malfunction;
2. troubleshoot suction system malfunction;
3. troubleshoot motor system malfunction;
4. troubleshoot pump unit system malfunction;
5. troubleshoot cooling system malfunction;
6. troubleshoot heating system malfunction;
7. carry out cylinder system service;
8. carry out monitor board system service;
9. carry out Programmable Logic Control (PLC) system service;
10. monitor machine and equipment service activities;
11. carry out blower system repair;
12. carry out suction system repair;

166

13. carry out motor system repair;


14. carry out pump unit system repair;
15. carry out cooling system repair;
16. carry out heating system repair; and
17. comply with safety rules and regulations.

Notes:
*Critical Job Title

167

PLANT MAINTENANCE (MOTORCYLE PRODUCTION)


LEVEL 3
MOTORCYCLE PLANT MAINTENANCE SUPERVISOR*
A Motorcycle Vehicle Plant Maintenance Supervisor is designated to perform bench
work, component assembly, machine and equipment installation, troubleshooting,
service and repairing activities as well as perform supervisory functions.

A Motorcycle Plant Maintenance Supervisor will be able to:


1. verify bench work activities;
2. monitor component assembly work;
3. verify machine and equipment installation work;
4. troubleshoot cylinder system malfunction;
5. troubleshoot monitor board system malfunction;
6. troubleshoot Programmable Logic Control (PLC) system malfunction;
7. verify machine and equipment troubleshooting work;
8. verify machine and equipment service work;
9. carry out cylinder and monitor board system repair;
10. carry out Programmable Logic Control (PLC) system repair;
11. verify machine and equipment repairing work;
12. carry out work schedule preparations;

168

13. carry out on-job training;


14. coordinate machine installation and inspection activities;
15. coordinate machine maintenance; and
16. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

169

PLANT MAINTENANCE (MOTORCYLE PRODUCTION)


LEVEL 4
MOTORCYCLE PLANT MAINTENANCE EXECUTIVE*
A Motorcycle Plant Maintenance Executive is designated to produce machine design,
develop and design enhancement of machine functions, plan manufacturing of machine
parts, manage machine assembly and testing process, perform commissioning of
machine, manage machine maintenance, perform troubleshooting on machine, manage
financial allocation and manage human resources.

A Motorcycle Plant Maintenance Executive will be able to:


1. prepare machine concept design and alternative;
2. develop actual machine design;
3. produce machine drawing;
4. prepare conceptual design;
5. perform cost and benefit analysis;
6. modify machine parts;
7. determine manufacturing process sequence;
8. allocate manufacturing resources;
9. prepare manufacturing process schedule;
10. fabricate jigs and fixtures;

170

11. fabricate machine parts and components;


12. perform machine and components finishing processes;
13. carry out machine parts and components procurements;
14. perform test run on machine; and
15. verify machine specifications.

Notes:
*Critical Job Title

171

PLANT MAINTENANCE (MOTORCYLE PRODUCTION)


LEVEL 5
MOTORCYCLE PLANT MAINTENANCE MANAGER*
A Motorcycle Plant Maintenance Manager is designated to produce machine design,
develop and design enhancement of machine functions, plan manufacturing of machine
parts, manage machine assembly and testing process, perform commissioning of
machine, manage machine maintenance, perform troubleshooting on machine, manage
financial allocation and manage human resources.

A Motorcycle Plant Maintenance Manager will be able to:


1. develop Standard Operating Procedure (SOP) for safe equipment operation;
2. evaluate machine manual;
3. prepare machine manual;
4. evaluate machine performance after modification;
5. prepare actual cost and benefit analysis;
6. perform capacity planning;
7. monitor production process;
8. enforce quality measures;
9. perform on-site machine testing;
10. carry out budget revision;

172

11. prepare manpower planning;


12. conduct training for personnel and clients;
13. motivate subordinates; and
14. carry out staff performance appraisal.

Notes:
*Critical Job Title

173

STAMPING (PASSENGER VEHICLE - PRODUCTION)


LEVEL 1
STAMPING SHOP OPERATOR*
A Stamping Shop Operator is designated to perform material selection and handling, set
up stamping machine, install die set, operate stamping machine, perform machine
maintenance, perform quality control, carry out housekeeping activities and handle
waste materials according to Standard Operating Procedure (SOP).

A Stamping Shop Operator will be able to:


1. handle stamping materials;
2. check condition of materials before and after stamping work;
3. carry out pre-cutting of stamping materials;
4. operate stamping machine according to Standard Operating Procedure (SOP);
5. carry out housekeeping at work station; and
6. comply with safety rules and regulations.

Notes:
*Critical Job Title

174

STAMPING (PASSENGER VEHICLE - PRODUCTION)


LEVEL 2
STAMPING SHOP SENIOR OPERATOR*
A Stamping Shop Senior Operator is designated to perform material selection and
handling, set up stamping machine, install die set, operate stamping machine, perform
machine maintenance, perform quality control, carry out housekeeping activities and
handle waste materials according to Standard Operating Procedure (SOP).

A Stamping Shop Senior Operator will be able to:


1. carry out stamping material selection;
2. check condition of materials before and after stamping work;
3. install die to stamping machine;
4. set stamping machine parameter;
5. test run stamping machine;
6. carry out housekeeping at work station;
7. carry out quality control activities; and
8. comply with safety rules and regulations.

Notes:
*Critical Job Title

175

STAMPING (PASSENGER VEHICLE - PRODUCTION)


LEVEL 3
STAMPING SHOP SUPERVISOR*
A Stamping Shop Supervisor is designated to perform material selection and handling,
set up stamping machine, verify die set installation, verify stamping machine
performance, perform machine maintenance, perform quality control, carry out
housekeeping activities, perform administrative functions and handle waste materials
according to Standard Operating Procedure (SOP).

A Stamping Shop Supervisor will be able to:


1. verify and confirm that the stamping operation is in accordance with Standard
Operating Procedure (SOP);
2. carry out random quality checks on stamped products;
3. enforce housekeeping at work station;
4. verify stamping machine parameter setting;
5. perform administrative functions; and
6. implement safety rules and regulations.

Notes:
*Critical Job Title

176

BODY SHOP (PASSENGER VEHICLE - PRODUCTION)


LEVEL 1
PASSENGER VEHICLE BODY SHOP OPERATOR*
A Passenger Vehicle Body Shop Operator is designated to perform part, jig, tool and
equipment inspections, spot welding activities (gas and arc) as well as finishing and
fitting activities so that the white body can be produced for further process.

A Passenger Vehicle Body Shop Operator will be able to:


1. perform equipment inspection;
2. perform sub-assembly;
3. perform front-end assembly;
4. perform front assembly;
5. perform rear floor assembly;
6. perform rear and panel assembly;
7. perform under body assembly;
8. perform side structure assembly (left hand and right hand inspection);
9. perform main body assembly; and
10. comply with safety rules and regulations.
Notes:
*Critical Job Title
177

BODY SHOP (PASSENGER VEHICLE - PRODUCTION)


LEVEL 2
PASSENGER VEHICLE BODY SHOP SENIOR OPERATOR*
A Passenger Vehicle Body Shop Senior Operator is designated to perform fitting,
repairing, replacing and finishing activities so that the white body is ready for the
painting process.

A Passenger Vehicle Body Shop Senior Operator will be able to:


1. perform white body assembly;
2. repair white body assembly;
3. perform part replacement activities;
4. perform sub-assembly inspection;
5. perform front-end assembly inspection;
6. perform rear floor assembly inspection;
7. perform rear and panel assembly inspection;
8. perform under body assembly inspection;
9. perform side structure assembly (left hand and right hand inspection); and
10. comply with safety rules and regulations.
Notes:
*Critical Job Title
178

BODY SHOP (PASSENGER VEHICLE - PRODUCTION)


LEVEL 3
PASSENGER VEHICLE BODY SHOP SUPERVISOR*
A Passenger Vehicle Body Shop Senior Supervisor is designated to perform fitting,
repairing, replacing and finishing activities and perform supervisory function so that the
white body is ready for the painting process.

A Passenger Vehicle Body Shop Supervisor will be able to:


1. define organisational policy and other factors that have critical impact on the job;
2. monitor and analyse all customer satisfaction reports and ensure highest level of
customer engagement;
3. support all staff with technical knowledge;
4. ensure that all staff is equipped to perform all repairs to manufacturing standards;
5. review body shop capacity on manpower, process, facilities, tools and equipment to
ensure efficient operation;
6. set up and monitor all budgets, operational costs and operating expenses;
7. monitor all capital expenditures;
8. support in all human resource related matters; and
9. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
179

TRIM & FINAL (PASSENGER VEHICLE - PRODUCTION)


LEVEL 1
PASSENGER VEHICLE TRIM & FINAL OPERATOR*
A Passenger Vehicle Trim & Final Operator is designated to perform basic sub-assembly,
trim fitment, setting, checking, sealing and dying activities so that all standard parts can
be fitted to the vehicle according to quality and product requirements.

A Passenger Vehicle Trim & Final Operator will be able to:


1.

carry out door weather strip installation;

2.

carry out door glass assembly installation;

3.

carry out film protector installation;

4.

carry out door trim assembly installation;

5.

carry out moulding parts installation;

6.

carry out brake booster installation;

7.

carry out clutch pedal installation;

8.

carry out pedal set installation;

9.

carry out steering shaft installation;

10. carry out instrument panel installation;


11. carry out head lining installation;
12. carry out sun visor installation;
13. carry out mirror installation;
180

14. carry out safety belt installation;


15. carry out trim centre pillar installation;
16. carry out harness assembly installation;
17. carry out lamp installation;
18. carry out radio antenna installation;
19. carry out radiator installation;
20. carry out meter cluster installation;
21. carry out wiper motor installation;
22. carry out air blower installation;
23. carry out steering column switch installation;
24. carry out shock absorber installation;
25. carry out front and rear bumper installation;
26. carry out fuel filler neck installation;
27. carry out piping system installation;
28. carry out fuel tank installation;
29. carry out exhaust heat protector installation;
30. carry out catalytic converter assembly installation;
31. carry out assembled engine & transmission installation;
32. carry out steering rack installation;
33. carry out wheel assembly installation;
34. carry out gear lever installation;
35. carry out front/rear seat installation;
36. carry out trim & final accessories parts installation; and
37. comply with safety rules and regulations.
Notes:
*Critical Job Title
181

TRIM & FINAL (PASSENGER VEHICLE - PRODUCTION)


LEVEL 2
PASSENGER VEHICLE TRIM & FINAL SENIOR OPERATOR*
A Passenger Vehicle Trim & Final Senior Operator is designated to perform testing,
repairing, wire replacing and troubleshooting activities so that the vehicle is free from
trim, electrical body and painting defects.

A Passenger Vehicle Trim & Final Senior Operator will be able to:
1.

monitor door trim assembly activities;

2.

monitor inner body trim parts assembly;

3.

monitor electrical trim parts assembly installation activities;

4.

monitor outer trim parts assembly;

5.

monitor under floor trim parts assembly installation activities;

6.

carry out hand brake installation;

7.

carry out steering wheel installation;

8.

monitor final parts assembly installation activities;

9.

carry out front windshield sub-assembly;

10. carry out sub-assemble rear windshield sub-assembly;


11. carry out front/rear wheel alignment;
12. carry out side slip test;

182

13. carry out brake system test;


14. carry out performance test;
15. carry out lamp aiming adjustment;
16. carry out water leak test;
17. rectify completed body trim defects;
18. rectify completed vehicles electrical defects;
19. rectify completed vehicles mechanical defects;
20. carry out fitting specification confirmation;
21. carry out trim & final parts functionality inspection; and
22. comply with safety rules and regulations.

Notes:
*Critical Job Title

183

TRIM & FINAL (PASSENGER VEHICLE - PRODUCTION)


LEVEL 3
PASSENGER VEHICLE TRIM & FINAL SUPERVISOR*
A Passenger Vehicle Trim & Final Supervisor is designated to perform testing, repairing,
wire replacing and troubleshooting activities so that the vehicle is free from trim,
electrical body and paint defects and perform supervisory functions.

A Passenger Vehicle Trim & Final Supervisor will be able to:


1. check door trim assembly quality;
2. check inner body trim parts assembly quality;
3. check electrical trim parts assembly quality;
4. check outer trim parts assembly quality;
5. check under floor trim parts assembly quality;
6. check trim and final parts assembly quality;
7. check quality assurance processes;
8. carry out safety briefing;
9. prepare appraisal recommendations;
10. carry out subordinates requirement planning;
11. coordinate staff development programmes;

184

12. carry out section meetings; and


13. enforce and comply with safety and regulations.

Notes:
*Critical Job Title

185

ENGINE ASSEMBLY (PASSENGER VEHICLE - PRODUCTION)


LEVEL 1
PASSENGER VEHICLE ENGINE ASSEMBLY OPERATOR*
A Passenger Vehicle Engine Assembly Operator is designated to perform basic subassembly, fitment, setting, checking and measuring so that all standard parts can be
fitted to the engine assembly according to quality and product requirements.

A Passenger Vehicle Engine Assembly Operator will be able to:


1. perform sub-assembly activities;
2. perform main body online assembly;
3. perform front online assembly;
4. assemble small arms sub-assemblies, such as clips, triggers, ejectors and bolts, using
hand tools and power tools;
5. screw, pin, bolt and rivet parts to form a sub-assembly;
6. examine sub-assemblies for nicks, burrs and machine marks and verify accuracy of
assembly using gauges;
7. remove defects and improve fit using emery cloth and hand file; and
8. comply with safety rules and regulations.
Notes:
*Critical Job Title
186

ENGINE ASSEMBLY (PASSENGER VEHICLE - PRODUCTION)


LEVEL 2
PASSENGER VEHICLE ENGINE ASSEMBLY SENIOR OPERATOR*
A Passenger Vehicle Engine Assembly Senior Operator is designated to perform basic
sub-assembly, fitment, setting, checking and measuring so that all standard parts can be
fitted to the engine assembly according to quality and product requirements.

A Passenger Vehicle Engine Assembly Senior Operator will be able to:


1. position and align components for assembly manually or using hoists;
2. read and interpret assembly blueprints and specification manuals and plan assembly
or building operations;
3. rework, repair and replace damaged parts or assemblies;
4. assemble gear systems by aligning and meshing gears in gearboxes;
5. install piping, fixtures, wiring and electrical components to form assemblies or subassemblies using hand tools, rivet guns and welding equipment;
6. remove rough spots and smooth surfaces to fit, trim or clean parts using hand and
power tools; and
7. comply with safety rules and regulations.
Notes:
*Critical Job Title
187

ENGINE ASSEMBLY (PASSENGER VEHICLE - PRODUCTION)


LEVEL 3
PASSENGER VEHICLE ENGINE ASSEMBLY SUPERVISOR*
A Passenger Vehicle Engine Assembly Supervisor is designated to supervise and
coordinate the activities of production and operation workers, such as inspectors,
precision workers, machine setters and operators, assemblers, fabricators as well as
plant and system operators.

A Passenger Vehicle Engine Assembly Supervisor will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. inspect, operate and test completed products to verify functionality, machine
capabilities and conformance to customer specifications;
3. enforce safety and sanitation regulations;
4. inspect materials, products, or equipment to detect defects or malfunctions;
5. confer with other supervisors to coordinate operations and activities within or
between departments;
6. conduct employee training in equipment operation or work and safety procedures
or assign employee training to experienced workers;
7. direct and coordinate the activities of employees engaged in the production or
processing of goods, such as inspectors, machine setters and fabricators;
188

8. plan and establish work schedules, assignments and production sequences to meet
production goals;
9. requisite materials, supplies, equipment parts or repair services;
10. observe work and monitor gauges, dials and other indicators to ensure that
operators conform to production or processing standards;
11. recommend or execute personnel actions such as hiring, evaluations and
promotions;
12. maintain operations data such as time, production and cost records and prepare
management reports of production results;
13. determine standards, budgets, production goals and rates based on company
policies, equipment, labour availability and workloads; and
14. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

189

TRANSMISSION ASSEMBLY (PASSENGER VEHICLE - PRODUCTION)


LEVEL 1
PASSENGER VEHICLE TRANSMISSION ASSEMBLY OPERATOR*
A Passenger Vehicle Transmission Assembly Operator is designated to perform basic
sub-assembly, fitment, setting, checking and measuring so that all standard parts can be
fitted to the transmission assembly according to quality and product requirements.

A Passenger Vehicle Transmission Assembly Operator will be able to:


1. perform sub-assembly activities;
2. perform main body online assembly;
3. perform front online assembly;
4. assemble small arms sub-assemblies, such as clips, triggers, ejectors and bolts, using
hand and power tools;
5. screw, pin, bolt and rivet parts to form sub-assembly;
6. straighten warped parts using bench and hand tools;
7. examine sub-assemblies for nicks, burrs and machine marks;
8. remove defects and improve fit using emery cloth and hand file; and
9. comply with safety and health rules and regulations.
Notes:
*Critical Job Title
190

TRANSMISSION ASSEMBLY (PASSENGER VEHICLE - PRODUCTION)


LEVEL 2
PASSENGER VEHICLE TRANSMISSION ASSEMBLY SENIOR OPERATOR*
A Passenger Vehicle Transmission Assembly Senior Operator is designated to perform
basic sub-assembly, fitment, setting, checking and measuring so that all standard parts
can be fitted to the transmission assembly according to quality and product
requirements.

A Passenger Vehicle Transmission Assembly Senior Operator will be able to:


1. position and align components for assembly manually or using hoists;
2. read and interpret assembly blueprints and specification manuals and plan assembly
or building operations;
3. rework, repair and replace damaged parts or assemblies;
4. assemble gear systems by aligning and meshing gears in gearboxes;
5. install piping, fixtures, wiring and electrical components to form assemblies or subassemblies using hand tools, rivet guns and welding equipment;
6. remove rough spots and smooth surfaces to fit, trim or clean parts using hand and
power tools; and
7. comply with safety rules and regulations.
Notes:
*Critical Job Title
191

TRANSMISSION ASSEMBLY (PASSENGER VEHICLE - PRODUCTION)


LEVEL 3
PASSENGER VEHICLE TRANSMISSION ASSEMBLY SUPERVISOR*
A Passenger Vehicle Transmission Assembly Supervisor is designated to supervise and
coordinate the activities of production and operation workers, such as inspectors,
precision workers, machine setters and operators, assemblers, fabricators as well as
plant and system operators.

A Passenger Vehicle Transmission Assembly Supervisor will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. inspect, operate and test completed products to verify functionality, machine
capabilities and conformance to customer specifications;
3. plan and establish work schedules, assignments and production sequences to meet
production goals;
4. set up and adjust machines and equipment;
5. maintain operations data such as time, production and cost records;
6. prepare management reports on production results; and
7. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
192

STAMPING/BODY SHOP/TRIM & FINAL/ENGINE


ASSEMBLY/TRANSMISSION ASSEMBLY
(PASSENGER VEHICLE - PRODUCTION)
LEVEL 4
PASSENGER VEHICLE PRODUCTION EXECUTIVE*
A Passenger Vehicle Production Executive is designated to organise and manage the
activities of production and operation workers, such as inspectors, precision workers,
assemblers and fabricators.

A Passenger Vehicle Production Executive will be able to:


1. confer with management or subordinates to resolve worker problems, complaints or
grievances;
2. confer with other supervisors to coordinate operations and activities within or
between departments;
3. read and analyse charts, work orders, production schedules and other records and
reports to determine production requirements as well as to evaluate current
production estimates and outputs;
4. recommend or implement measures to motivate employees and to improve
production methods, equipment performance, product quality or efficiency;

193

5. direct and coordinate the activities of employees engaged in the production or


processing of goods, such as inspectors, machine setters and fabricators;
6. plan and establish work schedules, assignments and production sequences to meet
production goals; and
7. requisite materials, supplies, equipment parts or repair services.

Notes:
*Critical Job Title

194

STAMPING/BODY SHOP/TRIM & FINAL/ENGINE


ASSEMBLY/TRANSMISSION ASSEMBLY
(PASSENGER VEHICLE - PRODUCTION)
LEVEL 5
PASSENGER VEHICLE PRODUCTION MANAGER*
A Passenger Vehicle Production Manager is designated to plan and organise the
activities of production and operation workers, such as manpower planning, staff
development and asset facilities management.

A Passenger Vehicle Production Manager will be able to:


1. plan, organise and direct the production operations in a manner that ensures the
most effective return on assets;
2. plan and minimise production costs through effective utilisation of manpower,
equipment, facilities, materials and capital;
3. assure the attainment of business objectives and production schedules while
ensuring that product standards exceed customer expectations;
4. improve manpower utilisation within existing departments and processes;
5. manage spending against budget and control spending in relation to changes in
production volume;

195

6. continually improve safety record by addressing both physical safety issues and
employee safety attitudes;
7. maintain and improve housekeeping in all areas; and
8. maintain individual skills by keeping up-to-date with the latest production and
production management concepts.

Notes:
*Critical Job Title

196

PAINT SHOP
LEVEL 1
PAINT SHOP OPERATOR*
A Paint Shop Operator is designated to perform preparation work from bare metal to
solid colour.

A Paint Shop Operator will be able to:


1. load unpainted parts;
2. inspect parts condition;
3. unload painted parts;
4. pack painted parts;
5. re-work major defects;
6. apply tapping sticker;
7. re-work minor defects;
8. clean pre-treated parts;
9. service spray booths;
10. service pre-treatment equipment; and
11. comply with safety and rules regulations.
Notes:
*Critical Job Title
197

PAINT SHOP
LEVEL 2
PAINT SHOP SENIOR OPERATOR*
A Paint Shop Senior Operator is designated to identify, rectify and carry out various
systems of spray painting with observation on safety measures in order to achieve a
quality work.

A Paint Shop Senior Operator will be able to:


1. dilute paint solutions;
2. conduct pre-treatment preparations;
3. set automatic spray machine;
4. conduct point age analysis for degreaser;
5. conduct point age analysis for surface formation;
6. conduct point age analysis for zinc phosphate;
7. conduct point age analysis for chromating;
8. inspect painted parts quality;
9. spray primer coat;
10. spray under coat;
11. spray finishing coat;
12. conduct cross-cut (adhesion) test;
198

13. service spray gun;


14. service paint pump;
15. service automatic machine; and
16. comply with safety and rules regulations.

Notes:
*Critical Job Title

199

PAINT SHOP
LEVEL 3
PAINT SHOP SUPERVISOR*
A Paint Shop Supervisor is designated to supervise of all spray painting activities and
perform supervisory functions.

A Paint Shop Senior Operator will be able to:


1. conduct impact test;
2. conduct paint thickness measurement;
3. conduct salt spray test;
4. conduct organisation line structure briefing;
5. arrange manpower allocation;
6. conduct safety counselling;
7. conduct staff performance evaluation;
8. conduct housekeeping activities;
9. conduct on-job training;
10. troubleshoot assembly line defects;
11. conduct improvement activities;
12. conduct safety procedures briefing;
13. monitor work progress;
200

14. prepare report on faulty equipment;


15. prepare production report;
16. prepare goods purchasing report; and
17. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

201

PAINT SHOP
LEVEL 4
PAINT SHOP EXECUTIVE*
A Paint Shop Executive is designated to perform manpower management, staff
development, organise and manage the activities of all spray painting activities.

A Paint Shop Executive will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. confer with management or subordinates to resolve worker problems, complaints or
grievances;
3. enforce safety and sanitation regulations;
4. inspect materials, products or equipment to detect defects or malfunctions;
5. confer with other supervisors to coordinate operations and activities within or
between departments;
6. recommend or implement measures to motivate employees and to improve
production methods, equipment performance, product quality or efficiency;
7. direct and coordinate the activities of employees engaged in the production or
processing of goods, such as inspectors, machine setters and fabricators;
8. plan and establish work schedules, assignments and production sequences to meet
production goals;
202

9. requisite materials, supplies, equipment parts or repair services;


10. observe work and monitor gauges, dials and other indicators to ensure that
operators conform to production or processing standards; and
11. recommend or execute personnel actions, such as recruitments, evaluations and
promotions.

Notes:
*Critical Job Title

203

PAINT SHOP
LEVEL 5
PAINT SHOP MANAGER*
A Paint Shop Manager is designated to plan and organise the activities of production
and operation workers, such as budget planning, staff development and asset facilities
management.

A Paint Shop Manager will be able to:


1. plan, organise and direct the production operations in a manner that ensures the
most effective return on assets;
2. plan and minimise production costs through effective utilisation of manpower,
equipment, facilities, materials and capital;
3. assure the attainment of business objectives and production schedules while
ensuring that product standards exceed customer expectations;
4. establish group and individual accountabilities throughout assigned departments for
problem solving and cost reduction, both on a permanent and ad-hoc basis,
depending on need;
5. improve manpower utilisation within existing departments and processes;
6. schedule stability that allows for maximum return on efficiencies;

204

7. manage spending against budget and control spending in relation to changes in


production volume;
8. continually improve safety record by addressing both physical safety issues and
employee safety attitudes; and
9. maintain individual skills by keeping up-to-date with the latest production and
production management concepts.

Notes:
*Critical Job Title

205

PLANT MAINTENANCE (PASSENGER VEHICLE PRODUCTION)


LEVEL 1
PASSENGER VEHICLE PLANT MAINTENANCE TECHNICIAN*
A Passenger Plant Maintenance Technician is designated to perform bench work,
component assembly, machine & equipment installation, troubleshooting and service
activities.

A Passenger Vehicle Plant Maintenance Technician will be able to:


1. carry out drilling and riveting process;
2. carry out threading, bending and cutting process;
3. carry out mechanical drives and component assembly;
4. carry out blower system and suction installation;
5. carry out motor system installation;
6. carry out pump unit system installation;
7. carry out cooling and heating system installation;
8. carry out cylinder system installation;
9. carry out monitor board system installation;
10. carry out Programmable Logic Control (PLC) system installation;
11. carry out blower and suction system service;
12. carry out motor system service;
206

13. carry out pump unit system service;


14. carry out cooling and heating system service; and
15. comply with safety rules and regulations.

Notes:
*Critical Job Title

207

PLANT MAINTENANCE (PASSENGER VEHICLE PRODUCTION)


LEVEL 2
PASSENGER VEHICLE PLANT MAINTENANCE SENIOR TECHNICIAN*
A Passenger Plant Maintenance Senior Technician is designated to perform bench work,
component assembly, machine and equipment installation, troubleshooting, service and
repairing activities.

A Passenger Vehicle Plant Maintenance Senior Technician will be able to:


1. monitor bench work activities;
2. verify bench work activities;
3. monitor component assembly activities;
4. monitor machine and equipment installation activities;
5. troubleshoot blower system malfunction;
6. troubleshoot suction system malfunction;
7. troubleshoot motor system malfunction;
8. troubleshoot pump unit system malfunction;
9. troubleshoot cooling system malfunction;
10. troubleshoot heating system malfunction;
11. carry out cylinder system service;
12. carry out monitor board system service;
13. carry out Programmable Logic Control (PLC) system service;
208

14. monitor machine and equipment service activities;


15. carry out blower system repair;
16. carry out cooling system repair;
17. carry out heating system repair; and
18. comply with safety rules and regulations.

Notes:
*Critical Job Title

209

PLANT MAINTENANCE (PASSENGER VEHICLE PRODUCTION)


LEVEL 3
PASSENGER VEHICLE PLANT MAINTENANCE SUPERVISOR*
A Passenger Vehicle Plant Maintenance Supervisor is designated to perform bench
work, component assembly, machine and equipment installation, troubleshooting,
service and repairing activities and perform supervisory functions.

A Passenger Vehicle Plant Maintenance Supervisor will be able to:


1. verify bench work activities;
2. monitor component assembly activities;
3. verify component assembly activities;
4. verify machine and equipment installation activities;
5. troubleshoot cylinder and monitor board system malfunction;
6. troubleshoot Programmable Logic Control (PLC) system malfunction;
7. verify machine and equipment troubleshooting and service activities;
8. carry out cylinder and monitor board system repair;
9. carry out Programmable Logic Control (PLC) system repair;
10. carry out maintenance schedule preparations;
11. carry out on-job training;
12. carry out staff briefing;
13. coordinate machine installation and inspection activities;
210

14. coordinate machine maintenance; and


15. comply and enforce with safety rules and regulations.

Notes:
*Critical Job Title

211

PLANT MAINTENANCE (PASSENGER VEHICLE PRODUCTION)


LEVEL 4
PASSENGER VEHICLE PLANT MAINTENANCE EXECUTIVE*
A Passenger Vehicle Plant Maintenance Executive is designated to develop and design
enhancement of machine functions, perform commissioning of machine, organise
machine maintenance and perform troubleshooting on machine.

A Passenger Vehicle Plant Maintenance Executive will be able to:


1. prepare machine concept design and alternative;
2. develop actual machine design;
3. produce machine drawing;
4. prepare conceptual design;
5. perform cost and benefit analysis;
6. modify machine parts;
7. determine manufacturing process sequence;
8. allocate manufacturing resources;
9. prepare manufacturing process schedule;
10. fabricate jigs and fixtures;
11. fabricate machine parts and components;
12. perform machine and components finishing processes;
13. carry out machine parts and components procurements;
212

14. perform test run on machine; and


15. verify machine specifications.

Notes:
*Critical Job Title

213

PLANT MAINTENANCE (PASSENGER VEHICLE PRODUCTION)


LEVEL 5
PASSENGER VEHICLE PLANT MAINTENANCE MANAGER*
A Passenger Vehicle Plant Maintenance Manager is designated to produce machine
design, design and develop for enhancement of machine functions, plan manufacturing
of machine parts, manage machine assembly and testing process, perform
commissioning of machine, manage machine maintenance, perform troubleshooting on
machine, manage financial allocation and manage human resources.

A Passenger Vehicle Plant Maintenance Manager will be able to:


1. develop Standard Operating Procedure (SOP) for safe equipment operation;
2. evaluate machine manual;
3. prepare machine manual;
4. evaluate machine performance after modification;
5. prepare actual cost and benefit analysis;
6. perform capacity planning;
7. monitor production process;
8. enforce quality measures;
9. perform on-site machine testing;
10. carry out budget revision;
11. prepare manpower planning;
214

12. conduct training for personnel and clients;


13. motivate subordinates; and
14. carry out staff performance appraisal.

Notes:
*Critical Job Title

215

QUALITY CONTROL (PASSENGER VEHICLE PRODUCTION)


LEVEL 2
PASSENGER VEHICLE QUALITY CONTROL INSPECTOR*
A Passenger Vehicle Quality Control Inspector is designated to perform metrology
activities, perform calibration works, evaluate materials properties, perform
manufacturing process, perform product inspection, perform testing and inspection.

A Passenger Vehicle Quality Control Inspector will be able to:


1. perform inspections of purchased parts, subassemblies or finished company

products according to well defined criteria using standard physical, mechanical and/
or electrical measurements;
2. rework or reject subassemblies or finished products as required;
3. conduct and document process and system audits using written procedures as audit

standards;
4. accurately document the results of the inspections and testing;
5. maintain all controlled document files and test records in a timely and accurate

manner;
6. participate in the construction and/or revision of Standard Operating Procedure

(SOP) for the inspection function;


7. assist in the writing and updating inspection procedures, protocol and checklists;
8. evaluate problems and make initial recommendations for possible corrective action

216

to supervise;
9. work with production management and quality assurance to provide feedback to

assemblers regarding accuracy of assembly procedures; and


10. comply with safety rules and regulation.

Notes:
*Critical Job Title

217

QUALITY CONTROL (PASSENGER VEHICLE PRODUCTION)


LEVEL 3
PASSENGER VEHICLE QUALITY CONTROLLER*
A Passenger Vehicle Quality Controller is designated to perform product inspection,
supervise and promote quality assurance activities and review the quality performance
against quality policies and objectives.

A Passenger Vehicle Quality Controller will be able to:


1. be responsible for supervising and developing the performance of the hourly quality
work team;
2. provide technical support between engineering, production and product design
departments;
3. initiate the corrective action team and be responsible for monitoring and
implementing corrective and preventive actions;
4. maintain quality inspection documents and systems utilising Statistical Process
Control (SPC) tools;
5. lead and support the continuous use of production quality practical problem solving
methods and processes for major quality issues arising from gauging, production,
control plans, dimensional issues and quality check routes such as leak test, final
test, defect mapping, functional audit/dynamometer non-conformances;
6. facilitate meetings between various functions including manufacturing operations,
218

production control, manufacturing engineering (technical support specialists),


resident engineering and finance to arrive at dispositions that impact product
quality; and
7. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

219

QUALITY CONTROL (PASSENGER VEHICLE PRODUCTION)


LEVEL 4
PASSENGER VEHICLE QUALITY CONTROL EXECUTIVE*
A Passenger Vehicle Quality Control Executive is designated to establish quality
management system and enforce quality assurance activities.

A Passenger Vehicle Quality Control Executive will be able to:


1. perform root cause analysis, quality investigation and statistical design of

experiments to determine and resolve quality related issues;


2. review all designs, manufacturing, purchasing and test documentation to ensure

that the companys and customers quality requirements are met on all products,
programmes, areas and functions;
3. review proposals for new testing programmes, outlines of specific testing conditions

and proposed operating procedures;


4. review quality control manuals for and specifications of products and suppliers of

materials and components; and


5. review analyses of test results and approve accept" or reject" decisions and

recommendations for modifications.

Notes:
*Critical Job Title
220

QUALITY CONTROL (PASSENGER VEHICLE PRODUCTION)


LEVEL 5
PASSENGER VEHICLE QUALITY CONTROL MANAGER*
A Passenger Vehicle Quality Control Manager is designated to establish quality
management system, manage and promote quality assurance activities and review the
quality performance against quality policies and objectives.

A Passenger Vehicle Quality Control Manager will be able to:


1. plan, coordinate and direct quality control programmes designed to ensure
continuous production of products consistent with established standards;
2. develop and analyse statistical data and product specifications to determine present
standards and establish proposed quality and reliability expectancy of finished
products;
3. formulate and maintain quality control objectives and coordinate objectives with
production procedures in cooperation with other plant managers to maximise
product reliability and minimise costs;
4. plan, promote and organise training activities related to product quality and
reliability;
5. investigate and adjust customer complaints regarding quality;
6. review quality control manuals for and specifications of products and suppliers of
materials and components; and
221

7. provide leadership and guidance to operations, purchasing, marketing/sales and the


quality control unit to ensure programmes are carried out properly throughout the
product development and production process.

Notes:
*Critical Job Title

222

BODY SHOP (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 1
HEAVY COMMERCIAL VEHICLE BODY SHOP OPERATOR*
A Heavy Commercial Vehicle Body Shop Operator is designated to perform part, jig, tool
and equipment inspection, spot welding activities (gas and arc) as well as finishing and
fitting activities so that the white body can be produced for further process.

A Heavy Commercial Vehicle Body Shop Operator will be able to:


1. perform equipment inspection;
2. perform sub-assembly;
3. perform front-end assembly;
4. perform rear floor assembly;
5. perform rear and panel assembly;
6. perform under body assembly;
7. perform left hand side and right hand side structure assembly;
8. perform main body assembly; and
9. comply with safety rules and regulations.

Notes:
*Critical Job Title

223

BODY SHOP (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 2
HEAVY COMMERCIAL VEHICLE BODY SHOP SENIOR OPERATOR*
A Heavy Commercial Vehicle Body Shop Senior Operator is designated to perform
fitting, repairing, replacing and finishing activities so that the white body is ready for the
painting process.

A Heavy Commercial Vehicle Body Shop Senior Operator will be able to:
1. perform white body assembly;
2. perform repair on white body assembly;
3. perform part replacement activities;
4. perform sub-assembly inspection;
5. perform front-end assembly inspection;
6. perform rear floor assembly inspection;
7. perform rear and panel assembly inspection;
8. perform under body assembly inspection;
9. perform side structure assembly (left hand and right hand inspection); and
10. comply with safety rules and regulations.

Notes:
*Critical Job Title
224

BODY SHOP (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 3
HEAVY COMMERCIAL VEHICLE BODY SHOP SUPERVISOR*
A Heavy Commercial Vehicle Body Shop Supervisor is designated to perform fitting,
repairing, replacing and finishing activities and perform supervisory function so that the
white body is ready for the painting process.

A Heavy Commercial Vehicle Body Shop Supervisor will be able to:


1. ensure implementation and sustainment of all distributor standards and guidelines;
2. define organisational policies and other factors that have critical impacts on the job;
3. sustain and adhere to company rules, policies and procedures;
4. support all staff with technical knowledge;
5. supervise on manpower, process, facilities, tools and equipment to ensure efficient
operation;
6. ensure training for all body and paint technicians including frontline staff;
7. set up and monitor all budgets, operational costs and operating expenses;
8. monitor all capital expenditures;
9. provide support in all human resource related matters; and
10. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
225

PAINT SHOP (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 1
HEAVY COMMERCIAL VEHICLE PAINT SHOP OPERATOR*
A Heavy Commercial Vehicle Paint Shop Operator is designated to apply safety
practices, maintain equipment, apply measuring and testing equipment, perform alkyd
finishing (whole body) and perform alkyd finishing (repair work).

A Heavy Commercial Vehicle Paint Shop Operator will be able to:


1. perform daily inspection to ensure the safety features of the equipment are
functional;
2. determine the types of substrate;
3. perform surface preparations;
4. perform sanding and putty works;
5. perform undercoat work preparations;
6. prepare spray painting materials;
7. spray body components of the vehicles as required; and
8. comply with safety rules and regulations.

Notes:
*Critical Job Title

226

PAINT SHOP (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 2
HEAVY COMMERCIAL VEHICLE PAINT SHOP SENIOR OPERATOR*
A Heavy Commercial Vehicle Paint Shop Senior Operator is designated to apply safety
practices, maintain equipment, apply measuring and testing equipment, preview colour
spraying, panel rectification and heat lamp touch-up, perform alkyd finishing (whole
body), perform alkyd finishing (repair work), perform acrylic finishing (whole body),
perform acrylic finishing (repair work), perform 2 pack (2K) finishing and repair work.

A Heavy Commercial Vehicle Paint Shop Senior Operator will be able to:
1. perform repair work on defective areas;
2. perform primer coating process;
3. perform moist sanding process;
4. perform colour matching process;
5. perform primer spraying process;
6. perform colour spraying on complete vehicles;
7. perform oven preparations; and
8. comply with safety rules and regulations.

Notes:
*Critical Job Title
227

PAINT SHOP (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 3
HEAVY COMMERCIAL VEHICLE PAINT SHOP SUPERVISOR*

A Heavy Commercial Vehicle Paint Shop Supervisor is designated to apply safety


practices, maintain equipment, apply measuring and testing equipment, perform alkyd
finishing (whole body), perform alkyd finishing (repair work), perform acrylic finishing
(whole body), perform acrylic finishing (repair work), perform 2 pack (2K) finishing,
perform 2 pack (2K) finishing repair work, perform water-based spray painting, organise
and supervise spray painting work.

A Heavy Commercial Vehicle Paint Shop Supervisor will be able to:


1. verify the various measuring instruments are functional;
2. ensure tools and equipment are safe, clean and in good operating condition;
3. perform water-based and plastic-based spray painting;
4. perform colour spraying on complete vehicles;
5. prepare estimates and costing for painting jobs;
6. prepare work schedule;
7. conduct work demonstrations;
8. prepare painting reports;
9. prepare inventory of materials;
10. access subordinate performance;
228

11. plan working system development;


12. perform quality control activities;
13. perform coordination on related activities; and
14. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

229

TRIM & FINAL (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 1
HEAVY COMMERCIAL VEHICLE TRIM & FINAL OPERATOR*
A Heavy Commercial Vehicle Trim & Final Operator is designated to perform door trim
assembly installation activities, perform inner trim parts assembly installation activities,
perform electrical trim parts assembly installation activities, perform outer trim parts
assembly installation activities, perform under floor trim parts assembly installation
activities and perform final parts assembly installation activities.

A Heavy Commercial Vehicle Trim & Final Operator will be able to:
1.

carry out door weather strip installation;

2.

carry out door glass assembly installation;

3.

carry out film protector installation;

4.

carry out door trim assembly installation;

5.

carry out moulding parts installation;

6.

carry out brake booster installation;

7.

carry out clutch pedal installation;

8.

carry out pedal set installation;

9.

carry out steering shaft installation;

10. carry out instrument panel installation;

230

11. carry out head lining installation;


12. carry out sun visor installation;
13. carry out mirror installation;
14. carry out safety belt installation;
15. carry out trim centre pillar installation;
16. carry out harness assembly installation;
17. carry out lamp installation;
18. carry out radio antenna installation;
19. carry out radiator installation;
20. carry out meter cluster installation;
21. carry out wiper motor installation;
22. carry out air blower installation;
23. carry out steering column switch installation;
24. carry out shock absorber installation;
25. carry out front and rear bumper installation;
26. carry out shock absorber installation;
27. carry out front and rear bumper installation;
28. carry out fuel filler neck installation;
29. carry out piping system installation;
30. carry out fuel tank installation;
31. carry out exhaust heat protector installation;
32. carry out catalytic converter assembly installation;
33. carry out assembled engine & transmission installation;
34. carry out steering rack installation;
35. carry out wheel assembly installation;
36. carry out gear lever installation;
231

37. carry out front/rear seat installation;


38. carry out trim & final accessories parts installation; and
39. comply with safety rules and regulations.

Notes:
*Critical Job Title

232

TRIM & FINAL (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 2
HEAVY COMMERCIAL VEHICLE TRIM & FINAL SENIOR OPERATOR*
A Heavy Commercial Vehicle Trim & Final Senior Operator is designated to perform trim
assembly installation activities, perform inner trim parts assembly installation activities,
perform electrical trim parts assembly installation activities, perform outer trim parts
assembly installation activities, perform under floor trim parts assembly installation
activities, perform final parts assembly installation activities, perform tester line
activities and perform completed vehicles rectification activities.

A Heavy Commercial Vehicle Trim & Final Senior Operator will be able to:
1.

monitor door trim assembly activities;

2.

monitor inner body trim parts assembly;

3.

monitor electrical trim parts assembly installation activities;

4.

monitor outer trim parts assembly;

5.

monitor under floor trim parts assembly installation activities;

6.

carry out hand brake installation;

7.

carry out steering wheel installation;

8.

monitor final parts assembly installation activities;

9.

carry out front windshield sub-assembly;

233

10. carry out sub-assemble rear windshield sub-assembly;


11. carry out front/rear wheel alignment;
12. carry out side slip test;
13. carry out brake system test;
14. carry out performance test;
15. carry out lamp aiming adjustment;
16. carry out water leak test;
17. rectify completed body trim defects;
18. rectify completed vehicles electrical defects;
19. rectify completed vehicles mechanical defects;
20. carry out fitting specification confirmation;
21. carry out trim & final parts functionality inspection; and
22. comply with safety rules and regulations.

Notes:
*Critical Job Title

234

TRIM & FINAL (HEAVY COMMERCIAL VEHICLE - PRODUCTION)


LEVEL 3
HEAVY COMMERCIAL VEHICLE TRIM & FINAL SUPERVISOR*
A Heavy Commercial Vehicle Trim & Final Supervisor is designated to perform trim
assembly installation activities, perform inner trim parts assembly installation activities,
perform electrical trim parts assembly installation activities, perform outer trim parts
assembly installation activities, perform under floor trim parts assembly installation
activities, perform final parts assembly installation activities, perform tester line
activities, perform completed vehicles rectification activities, perform automobile
quality assurance activities and perform supervisory functions.

A Heavy Commercial Vehicle Trim & Final Supervisor will be able to:
1. check door trim assembly quality;
2. check inner body trim parts assembly quality;
3. check electrical trim parts assembly quality;
4. check outer trim parts assembly quality;
5. check under floor trim parts assembly quality;
6. check trim and final parts assembly quality;
7. check quality assurance processes;
8. carry out safety briefing;

235

9. prepare appraisal recommendations;


10. carry out subordinates requirement planning;
11. coordinate staff development programmes;
12. carry out section meetings; and
13. enforce and comply with safety and regulations.

Notes:
*Critical Job Title

236

BODY SHOP/PAINT SHOP/TRIM & FINAL


(HEAVY COMMERCIAL VEHICLE PRODUCTION)
LEVEL 4
HEAVY COMMERCIAL VEHICLE PRODUCTION EXECUTIVE*
A Heavy Commercial Vehicle Production Executive is designated to monitor activities of
production and operation workers, such as inspectors, precision workers, machine
setters and operators, assemblers and fabricators.

A Heavy Commercial Vehicle Production Executive will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. confer with management or subordinates to resolve worker problems, complaints or
grievances;
3. inspect materials, products or equipment to detect defects or malfunctions;
4. confer with other supervisors to coordinate operations and activities within or
between departments;
5. recommend or implement measures to motivate employees and to improve
production methods, equipment performance, product quality or efficiency;
6. direct and coordinate the activities of employees engaged in the production or
processing of goods, such as inspectors, machine setters and fabricators;
7. requisite materials, supplies, equipment parts or repair services; and
237

8. recommend or execute personnel actions, such as recruitments, evaluations and


promotions.

Notes:
*Critical Job Title

238

BODY SHOP/PAINT SHOP/TRIM & FINAL


(HEAVY COMMERCIAL VEHICLE - PRODUCTION)
LEVEL 5
HEAVY COMMERCIAL VEHICLE PRODUCTION MANAGER*
A Heavy Commercial Vehicle Production Manager is designated to plan and organise
activities of production and operation workers, staff development, manpower planning
and asset & facilities management.

A Heavy Commercial Vehicle Production Manager will be able to:


1. plan, organise and direct the production operations in a manner that ensures the
most effective return on assets;
2. plan and minimise production costs through effective utilisation of manpower,
equipment, facilities, materials and capital;
3. assure the attainment of business objectives and production schedules while
ensuring that product standards exceed customer expectations;
4. establish group and individual accountabilities throughout assigned departments for
problem solving and cost reduction, both on a permanent and ad-hoc basis,
depending on need;
5. improve manpower utilisation within existing departments and processes;
6. schedule stability that allows for maximum return on efficiencies;
239

7. manage spending against budget and control spending in relation to changes in


production volume; and
8. continually improve safety record by addressing both physical safety issues and
employee safety attitudes.

Notes:
*Critical Job Title

240

QUALITY CONTROL (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 2
HEAVY COMMERCIAL VEHICLE QUALITY CONTROL INSPECTOR*
A Heavy Commercial Vehicle Quality Control Inspector is designated to perform product
inspection and perform quality assurance activities.

A Heavy Commercial Vehicle Quality Control Inspector will be able to:


1. perform inspections of purchased parts, sub-assemblies or finished company
products according to well defined criteria using standard physical, mechanical
and/or electrical measurements;
2. rework or reject sub-assemblies or finished products as required;
3. conduct and document process and system audits using written procedures as audit
standards;
4. accurately document the results of the inspections and testing;
5. maintain all controlled document files and test records in a timely and accurate
manner;
6. participate in the construction and/or revision of Standard Operating Procedure
(SOP) for the inspection function;
7. assist in the writing and updating of inspection procedures, protocols and checklists;

241

8. evaluate problems and make initial recommendations for possible corrective


actions;
9. work with production management and quality assurance to provide feedback to
assemblers regarding accuracy of assembly procedures; and
10. comply with safety rules and regulations.

Notes:
*Critical Job Title

242

QUALITY CONTROL (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 3
HEAVY COMMERCIAL VEHICLE QUALITY CONTROLLER*
A Heavy Commercial Vehicle Quality Control Inspector is designated to perform product
inspection, supervise quality assurance activities and review the quality performance
against quality policies and objectives.

A Heavy Commercial Vehicle Quality Controller will be able to:


1. be responsible for supervising and developing the performance of the hourly quality
work team;
2. provide technical support between engineering, production and product design
departments;
3. initiate the corrective action team and is responsible for monitoring and
implementing corrective and preventive actions;
4. maintain quality inspection documents and systems utilising Statistical Process
Control (SPC) tools;
5. lead and support the continuous use of production quality practical problem solving
methods and processes for major quality issues arising from gauging, production,
control plans, dimensional issues and quality check routes, such as leak test, final
test, defect mapping, functional audit/dynamometer non-conformances;

243

6. facilitate meetings between various functions including manufacturing operations,


production control, manufacturing engineering (technical support specialists),
resident engineering and finance to arrive at dispositions that impact product
quality; and
7. comply with safety rules and regulations.

Notes:
*Critical Job Title

244

QUALITY CONTROL (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 4
HEAVY COMMERCIAL VEHICLE QUALITY CONTROL EXECUTIVE*
A Heavy Commercial Vehicle Quality Control Executive is designated to monitor quality
management system, organise and promote quality assurance activities and review the
quality performance against quality policies and objectives.

A Heavy Commercial Vehicle Quality Control Executive will be able to:


1. perform root cause analysis, quality investigation and statistical design of
experiments to determine and resolve quality related issues;
2. identify and manage the continuous improvement process in an effort to meet
company goals and customer satisfaction;
3. review all design, manufacturing, purchasing and test documentation to ensure that
the companys and customers quality requirements are met on all products,
programmes, areas and functions;
4. review proposals for new testing programmes, outlines of specific testing conditions
and proposed operating procedures;
5. measure them against customer requirements and specifications;
6. review quality control manuals for and specifications of products and suppliers of
materials and components; and

245

7. review analysis of test results and approve accept" or reject" decisions and
recommendations for modifications.

Notes:
*Critical Job Title

246

QUALITY CONTROL (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 5
HEAVY COMMERCIAL VEHICLE QUALITY CONTROL MANAGER*
A Heavy Commercial Vehicle Quality Control Manager is designated to plan and manage
quality management system, manage and promote quality assurance activities and
review the quality performance against quality policies and objectives.

A Heavy Commercial Vehicle Quality Control Manager will be able to:


1. review analysis of test results and approve accept" or reject" decisions and
recommendations for modifications;
2. plan, coordinate and direct quality control programmes designed to ensure
continuous production of products consistent with established standards;
3. develop and analyse statistical data and product specifications to determine present
standards and establish proposed quality and reliability expectancy of finished
products;
4. formulate and maintain quality control objectives and coordinate objectives with
production procedures in cooperation with other plant managers to maximise
product reliability and minimise costs;
5. plan, promote and organise training activities related to product quality and
reliability;

247

6. investigate and resolve customer complaints regarding quality; and


7. develop and implement of quality initiatives, continuous improvement projects as
well as general policies and procedures as it pertains to a manufacturing
environment.

Notes:
*Critical Job Title

248

PLANT MAINTENANCE (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 1
HEAVY COMMERCIAL VEHICLE PLANT MAINTENANCE TECHNICIAN*
A Heavy Commercial Vehicle Plant Maintenance Technician is designated to perform
bench work activities, perform component assembly activities, perform machine &
equipments installation activities, troubleshooting activities and service activities.

A Heavy Commercial Vehicle Plant Maintenance Technician will be able to:


1. carry out drilling, riveting and threading process;
2. carry out bending and cutting process;
3. carry out mechanical drives assembly;
4. carry out joining process;
5. carry out component assembly;
6. carry out blower and suction system installation;
7. carry out motor and pump unit system installation;
8. carry out cooling and heating system installation;
9. carry out cylinder and monitor board system installation;
10. carry out Programmable Logic Control (PLC) system installation;
11. carry out blower and motor system service;
12. carry out pump unit system service;

249

13. carry out cooling and heating system service; and


14. comply with safety rules and regulations.

Notes:
*Critical Job Title

250

PLANT MAINTENANCE (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 2
HEAVY COMMERCIAL VEHICLE PLANT MAINTENANCE SENIOR
TECHNICIAN*
A Heavy Commercial Vehicle Plant Maintenance Senior Technician is designated to
perform bench work, component assembly, machine and equipment installation,
troubleshooting, service and repairing activities.

A Heavy Commercial Vehicle Plant Maintenance Senior Technician will be able to:
1. monitor bench work activities;
2. verify bench work activities;
3. monitor component assembly activities;
4. monitor machine & equipment installation activities;
5. troubleshoot blower and suction system malfunction;
6. troubleshoot motor and pump unit system malfunction;
7. troubleshoot cooling and heating system malfunction;
8. carry out cylinder system service;
9. carry out monitor board system service;
10. carry out Programmable Logic Control (PLC) system service;
11. monitor machine and equipment service activities;
251

12. carry out cooling and heating system repair; and


13. comply with safety rules and regulations.

Notes:
*Critical Job Title

252

PLANT MAINTENANCE (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 3
HEAVY COMMERCIAL VEHICLE PLANT MAINTENANCE SUPERVISOR*
A Heavy Commercial Vehicle Plant Maintenance Supervisor is designated to perform
bench

work,

component

assembly,

machine

and

equipment

installation,

troubleshooting, service and repairing activities as well as perform supervisory


functions.

A Heavy Commercial Vehicle Plant Maintenance Supervisor will be able to:


1. verify bench work activities;
2. monitor component assembly activities;
3. verify component assembly activities;
4. verify machine and equipment installation activities;
5. troubleshoot cylinder system malfunction;
6. troubleshoot monitor board system malfunction;
7. troubleshoot Programmable Logic Control (PLC) system malfunction;
8. verify machine and equipment troubleshooting and service activities;
9. carry out cylinder and monitor board system repair;
10. carry out Programmable Logic Control (PLC) system repair;
11. verify machine and equipment repairing activities;

253

12. carry out subordinates requirement planning;


13. carry out work schedule preparation;
14. carry out maintenance schedule preparation;
15. coordinate machine installation and inspection activities;
16. coordinate machine maintenance; and
17. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

254

PLANT MAINTENANCE (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 4
HEAVY COMMERCIAL VEHICLE PLANT MAINTENANCE EXECUTIVE*
A Heavy Commercial Vehicle Plant Maintenance Executive is designated to monitor
machine assembly and testing process, perform commissioning of machine, monitor
machine maintenance and perform troubleshooting on machine.

A Heavy Commercial Vehicle Plant Maintenance Executive will be able to:


1. prepare machine concept design and alternative;
2. develop actual machine design;
3. produce machine drawing;
4. prepare conceptual design;
5. perform cost and benefit analysis;
6. modify machine parts;
7. determine manufacturing process sequence;
8. allocate manufacturing resources;
9. prepare manufacturing process schedule;
10. fabricate jigs and fixtures;
11. fabricate machine parts and components;
12. perform machine and components finishing processes;

255

13. carry out machine parts and components procurements;


14. develop prototype for critical parts and enhancement of machine function; and
15. enforce with safety rules and regulations.

Notes:
*Critical Job Title

256

PLANT MAINTENANCE (HEAVY COMMERCIAL VEHICLE PRODUCTION)


LEVEL 5
HEAVY COMMERCIAL VEHICLE PLANT MAINTENANCE MANAGER*
A Heavy Commercial Vehicle Plant Maintenance Manager is designated to produce
machine design, design and develop for enhancement of machine functions, plan
manufacturing of machine parts, manage machine assembly and testing process,
perform commissioning of machine, manage machine maintenance, perform
troubleshooting on machine, manage financial allocation and manage human resources.

A Heavy Commercial Vehicle Plant Maintenance Manager will be able to:


1. develop Standard Operating Procedure (SOP) for safe equipment operation;
2. evaluate machine manual;
3. prepare machine manual;
4. evaluate machine performance after modification;
5. prepare actual cost and benefit analysis;
6. perform capacity planning;
7. monitor production process;
8. enforce quality measures;
9. perform on-site machine testing;
10. carry out budget revision;

257

11. prepare manpower planning;


12. conduct training for personnel and clients;
13. motivate subordinates; and
14. carry out staff performance appraisal.

Notes:
*Critical Job Title

258

LOGISTICS (PRODUCTION)
LEVEL 1
JUNIOR STOREKEEPER*
A Junior Storekeeper is designated to perform warehouse inventory control, perform
inbound goods distribution handling and perform outbound goods distribution handling.

A Junior Storekeeper will be able to:


1. store and release supplies or equipment;
2. compile the records of the supplies;
3. record the number and the kinds of supplies;
4. disseminate the supplies to their designated areas;
5. count, weigh and measure goods received or issued;
6. unpack incoming goods as well as wrap and pack outgoing goods;
7. operate hand equipment, such as hand trucks and dollies, to transport stock;
8. operate a motor vehicle, forklift or other material handling equipment to facilitate
the movement of materials;
9. carry out physical inventories; and
10. comply with safety rules and regulations.
Notes:
*Critical Job Title
259

LOGISTICS (PRODUCTION)
LEVEL 2
STOREKEEPER*
A Storekeeper is designated to receive and inspect all incoming materials and reconcile
with purchase orders, process and distribute documentation with purchase orders as
well as report, document and track damage and discrepancies on orders received.

A Storekeeper will be able to:


1. receive and inspect all incoming materials and reconcile with purchase orders,
process and distribute documentation with purchase orders as well as report,
document and track damage and discrepancies on orders received;
2. receive and store documents and confidential files as well as maintain record of
approved documents and destroy confidential files;
3. ensure adherence to First In First Out (FIFO) system;
4. ensure the store environment is safe & clean;
5. ensure all goods in the store are properly arranged;
6. monitor the packing of materials and stock; and
7. comply with safety rules and regulations.
Notes:
*Critical Job Title
260

LOGISTICS (PRODUCTION)
LEVEL 3
PRODUCTION LOGISTICS CONTROLLER*
A Production Logistics Controller is designated to perform stock receiving, stock
inspection, storage of items, stock taking, stock disposal and reconcile with purchase
orders. A Production Logistics Controller is to also process and distribute documentation
with purchase orders as well as report, document and track damage and discrepancies
on orders received and perform supervisory functions.

A Production Logistics Controller will be able to:


1. prepare, execute and complete all sales orders, ensuring accuracy of all outbound
product documents;
2. prepare all outbound products, ensuring accurate inventory selection, proper
product packaging and labelling as well as proper shipping, packaging and labelling;
3. receive all inbound products and ensuring the proper delivery, dispersing and
storage of all items;
4. interface with manufacturing to resolve production variances/discrepancies; and
5. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
261

LOGISTICS (PRODUCTION)
LEVEL 4
PRODUCTION LOGISTICS EXECUTIVE*
A Production Logistics Executive is designated to manage warehouse inventory, manage
warehouse inbound & outbound goods distribution, handle warehouse equipment
procurement handling and manage warehouse safety & security.

A Production Logistics Executive will be able to:


1. check and verify shipping records, handle questions or concerns of shipping
shortages or overages and address problems with inventory control;
2. ensure proper compliance and adherence to all appropriate health and safety
regulations and ensure cleanliness requirements are followed both with regards for
personal and inventory safety;
3. participate on divisional management teams and provides direct support to the
divisions;
4. develop and maintain a productive work team via training and career development;
5. consistently promote a strong corporate culture, quality and high performance work
teams;

262

6. promote continuous improvement including strategic reviews for the warehouse


related functions, utilising quality process and participation in high performance and
self directed work teams; and
7. provide warehouse safety leadership and is responsible for improved safety
performance in the facility.

Notes:
*Critical Job Title

263

LOGISTICS (PRODUCTION)
LEVEL 5
PRODUCTION LOGISTICS MANAGER*
A Production Logistics Manager is designated to manage warehouse operation, perform
warehouse business development, manage warehouse operation financial and manage
warehouse policy development & implementation.

A Production Logistics Manager will be able to:


1. monitor the quality, quantity, cost and efficiency of the movement and storage of
goods;
2. liaise and negotiate with customers and suppliers;
3. develop business by gaining new contracts, analysing logistical problems and
producing new solutions;
4. coordinate warehousing execution for divisional strategies; develop specific
warehousing requirements based on strategic plans and customer expectations;
design the appropriate warehousing solution that incorporates logistics best
practices;
5. provide direction for systems improvements and changes to operational
requirements;
6. oversee day-to-day operations of finished goods and raw material warehouse;

264

7. direct the operations of the warehouse team to achieve objectives;


8. develop and ensure that established policies, rules, regulations and procedures are
followed;
9. develop visible procedure and key performance indicators to monitor quality and
regular measurements to determine effectiveness of procedures implemented;
10. meet or exceed established goals relative to on-time delivery and shipping accuracy
performance for customer shipments;
11. oversee warehousing activities to ensure processes and procedures are understood
and followed; oversee warehouse compliance for inventory management, cycle
counting, product handling and other services as required; and
12. develop leadership team and provide daily oversight for all operational
requirements for warehouse operational staff; lead and develop hourly workforce
teams in a union environment.

Notes:
*Critical Job Title

265

SUB-SECTOR: AFTER SALES

SERVICES (MOTORCYCLE - AFTER SALES)


LEVEL 1
MOTORCYCLE SERVICING TECHNICIAN*

A Motorcycle Servicing Technician is designated to perform activities such as service fuel


system, perform air induction & exhaust system repair, perform engine repair, perform
vehicle electrical system repair, perform vehicle electronic system repair, perform
manual drive train repair, perform automatic transmission repair, perform braking
system repair, perform steering system repair and perform suspension system repair.

A Motorcycle Servicing Technician will be able to:


1. test free wheel rotation (front and rear);
2. replace front wheel bearings;
3. replace rear wheel bearings;
4. replace tube and tubeless tyres;
5. replace drive chain, drive belt and sprockets;
6. replace real absorbers;
7. service swing arms;
8. refill coolant;
9. adjust steering freeplay;
10. service fuel tank;
11. check battery condition;
268

12. check engine compression;


13. perform engine top overhauls (4 stroke);
14. service air filters;
15. replace engine oil and oil filters;
16. replace body cowling or covers;
17. adjust drive chain freeplay;
18. replace speedometer and tachometer cables;
19. replace clutch and brake cables;
20. replace spark plugs;
21. service carburettors; and
22. comply with safety rules and regulations.

Notes:
*Critical Job Title

269

SERVICES (MOTORCYCLE - AFTER SALES)


LEVEL 2
MOTORCYCLE TECHNICIAN*
A Motorcycle Technician is designated to perform activities such as perform tyre
changing, service brake system, inspect drive system, troubleshoot suspension system,
service cooling system, service steering system, repair electrical system and ignition
system service as well as overhaul engines and perform maintenance works using the
manufacturers' manuals and hand tools.

A Motorcycle Technician will be able to:


1. replace wheel spokes;
2. perform wheel balancing;
3. replace brake fluid;
4. service and inspect disc brakes/drum brakes;
5. replace brake hose/cable and v-belt drive assembly;
6. service front forks and radiators;
7. troubleshoot suspension system;
8. check radiator caps and thermostats;
9. replace race ball assembly;
10. inspect lubrication system;
11. remove engine assembly from the motorcycle;
270

12. perform engine top overhauls (4 stroke);


13. replace timing chains;
14. check crankshaft and piston assembly;
15. replace crank bearings and oil seals;
16. check gear shifting mechanisms and gear transmission;
17. install engine assembly into the motorcycle;
18. adjust clutch freeplay;
19. adjust auto lube pumps (2 stroke);
20. adjust valve clearance;
21. replace complete frames;
22. comply with safety rules and regulations; and
23. perform road tests.

Notes:
*Critical Job Title

271

SERVICES (MOTORCYCLE - AFTER SALES)


LEVEL 3
MOTORCYCLE SERVICE SUPERVISOR*

A Motorcycle Service Supervisor is designated to perform activities such as service fuel


system, perform air induction & exhaust system repair, perform engine repair, perform
vehicle electrical system repair, perform vehicle electronic system repair, perform
manual drive train repair, perform automatic transmission repair, perform braking
system repair, perform steering system repair, perform suspension system repair and
perform supervisory functions.

A Motorcycle Service Supervisor will be able to:


1. troubleshoot drive system;
2. troubleshoot cooling system;
3. troubleshoot steering system;
4. troubleshoot ignition system;
5. troubleshoot engine system;
6. evaluate complete frames;
7. adjust valve clearance (shim type)
8. conduct safety briefing
9. coordinate staff development
10. conduct in house training
272

11. monitor work progress; and


12. enforce and comply with safety rules regulations.

Notes:
*Critical Job Title

273

SERVICES (MOTORCYCLE - AFTER SALES)


LEVEL 4
MOTORCYCLE AFTER SALES EXECUTIVE*

A Motorcycle After Sales Executive is designated to provide advice and services to


customers after they have purchased a motorcycle, implement motor trade regulations,
set up product quality standards, perform quality control process, administer
organisational policies and procedures of the workshop, develop staff team work,
evaluate staff performance, resolve technical and non-technical problems as well as
manage facilities and equipment.

A Motorcycle After Sales Executive will be able to:


1. achieve motorcycle parts, workshop, accessories and sales targets;
2. carry out marketing planning, budgeting and implementation;
3. ensure the training of technical staff is to standard;
4. monitor workshop and parts department;
5. be responsible for all processes within the departments, such as recalls and
warranties;
6. be responsible for parts and accessories stock holding, such as stock takes, ordering and
back orders;
7. appraise all motorcycles involved in accidents with technicians;
8. comply with machinery department requirements;
274

9. ensure the after sales department delivers a high level of customer satisfaction;
10. build strong relationships with external customers and secure long term business;
11. handle customer complaints;
12. review monthly sales and profit performance;
13. comply with the Environmental Protection Act (EPA);
14. comply with Road Traffic Ordinance (RTO), Occupational Safety and Health Act
(OSHA), advertising (signboard) and inflammable goods storage regulations;
15. audit quality standards of motorcycle workshop and services;
16. conduct product failure analysis;
17. produce work reports;
18. conduct staff evaluation, staff performance and staff counselling;
19. gather technical and non-technical information and training needs;
20. propose facilities and equipment for the motorcycle workshop; and
21. set up preventive maintenance schedule for motorcycle workshop equipment.

Notes:
*Critical Job Title

275

SERVICES (MOTORCYCLE - AFTER SALES)


LEVEL 5
MOTORCYCLE AFTER SALES MANAGER*

A Motorcycle After Sales Manager is designated to manage motorcycle workshop


operations, motor trade regulation compliances, product quality standards, quality
control processes, technical and non-technical problems, facilities and equipment as
well as administer organisational policies and procedures.

A Motorcycle After Sales Manager will be able to:


1. plan marketing events and campaigns;
2. manage team members in achieving their goals and directing them on day-to-day
enquiries;
3. comply with fire department requirements;
4. manage motorcycle parts, workshop, accessories and sales targets;
5. prepare marketing planning, budgeting and implementation;
6. manage workshop and parts department;
7. manage parts and accessories stock holding, such as stock takes, ordering and back
orders;
8. manage after sales department so that it delivers a high level of customer
satisfaction;
9. build strong relationships with external customers and securing long term business;
276

10. manage customer complaints;


11. review monthly sales and profit performance; and
12. provide facilities and equipment for the motorcycle workshop.

Notes:
*Critical Job Title

277

NGV (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
NGV INSTALLER*

A Natural Gas Vehicle (NGV) Installer is designated to perform Natural Gas for Vehicle
(NGV) pre-conversion, conversion and post-conversion tests, service NGV fuel and
electrical systems.

A NGV Installer will be able to:


1. match and position NGV components onto vehicles;
2. inspect engine cooling system, ignition system, vehicle electrical system and fuel
system;
3. conduct engine compression tests;
4. install NGV cylinder, NGV regulator, NGV mixer, master shut off valve/filling
receptacle, gas solenoid/pressure gauge, petrol solenoid valve, high pressure
tubing/pipe, ignition timing modifier, selector switch and NGV wiring system;
5. conduct leakage tests;
6. check engine performance on petrol and gas modes;
7. check all NGV components for serviceability, tubing for damage/dent and all NGV
component brackets for system leakage;
8. overhaul NGV regulators;
9. tune engine according to specification;
278

10. stick identification plates and labels on vehicles;


11. check identification labels and plates;
12. comply with safety rules and regulations.

Notes:
*Critical Job Title

279

NGV (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
NGV SENIOR INSTALLER*

A NGV Senior Installer is designated to perform Natural Gas for Vehicle (NGV) preconversion, conversion and post-conversion tests, service NGV fuel and electrical
systems, perform NGV system fault diagnosis and perform periodical inspections.

A NGV Senior Installer will be able to:


1.

check NGV electrical components for functionality;

2.

carry out vehicle road tests;

3.

arrange and get approval for NGV installation from the Regional Transport
Authority (RTA);

4.

troubleshoot high gas consumption;

5.

troubleshoot engine overheating;

6.

troubleshoot engine jerking at low/high speed;

7.

troubleshoot hard starting on NGV;

8.

troubleshoot engine rough idling on NGV;

9.

troubleshoot engine loss of power;

10. check electrical wiring system, selector switch, NGV gas solenoid valve, pressure
gauge and ignition timing modifier;
11. carry out complete inspection on NGV system;
280

12. inspect cylinder for defects and validity;


13. check vehicle registration, chassis identification, NGV tank label and
documentation;
14. audit NGV workshop facilities; and
15. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

281

MOTOR VEHICLE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 1
AUTOMOTIVE TECHNICIAN*

An Automotive Technician is designated to apply workshop safety practices, perform


vehicle maintenance, engine repair, fuel system service, vehicle electrical system repair,
drive train repair and vehicle braking system repair.

An Automotive Technician will be able to:


1. carry out workshop safety practices;
2. carry out bench fitting and basic welding activities;
3. carry out workshop tools and equipment maintenance;
4. carry out vehicle inspections;
5. carry out engine lubrication service;
6. rectify engine cooling and lubricating systems;
7. carry out engine top overhauls;
8. replace mechanical fuel pumps;
9. rectify engine ignition system, engine starting system, vehicle charging system,
vehicle lighting system, vehicle headlamp alignment, windshield wiper system and
diesel preheating system;
10. repair and replace hydraulic clutch system, vehicle clutch assembly, drive shaft
assembly, propeller shaft assembly and half shaft assembly;
282

11. replace vehicle brake pads, brake discs, brake drums and brake linings;
12. repair and replace parking brake, brake master pump, brake callipers and brake
wheel cylinder;
13. repair and replace steering tie-rod end and steering knuckle assembly;
14. repair and replace steering rack dust cover, front wheel bearings, rear wheel
bearings, vehicle suspension bushes, front and rear shock absorbers and vehicle leaf
springs assembly;
15. replace air- conditioning belt and tensioner assembly;
16. replace air-conditioning evaporator air filter;
17. recover and recycle vehicle air-conditioning refrigerant; and
18. comply with safety rules and regulations.

Notes:
*Critical Job Title

283

MOTOR VEHICLE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
MOTOR VEHICLE TECHNICIAN*

A Motor Vehicle Technician is designated to perform fuel system service, air induction
and exhaust system repair, engine repair, vehicle electrical system repair, vehicle
electronic system repair, manual drive train repair, automatic transmission repair,
braking system repair, steering system repair, suspension system repair, air-conditioning
system service and cooling system repair.

A Motor Vehicle Technician will be able to:


1. carry out fuel line pressure regulator replacement;
2. carry out electronic fuel injector replacement;
3. carry out diesel fuel injector service;
4. carry out diesel fuel injection pump timing;
5. carry out intercooler unit and catalytic converter replacement;
6. carry out engine overhaul;
7. carry out dashboard instruments, electrical fan motor, central locking system, alarm
system and power windows rectification work;
8. carry out electronic relays and sensors replacement;
9. carry out front wheel driveshaft rectification work;
10. carry out manual transaxle and transmission overhaul;
284

11. carry out rear wheel driveshaft rectification work;


12. carry out four-wheel drive transfer case rectification;
13. carry out Anti-Lock Brake System (ABS) rectification work;
14. carry out rear axle overhaul;
15. carry out inhibitor switch rectification work;
16. carry out automatic transaxle and transmission overhaul;
17. carry out brake booster replacement;
18. carry out manual steering and power steering rectification work;
19. carry out MacPherson-strut assembly and suspension ball joint replacement;
20. carry out suspension bushes replacement and control arm replacement;
21. carry out air-conditioning receiver drier replacement;
22. carry out air-conditioning expansion valve replacement and system flushing;
23. carry out cooling system rectification; and
24. comply with safety rules and regulations.

Notes:
*Critical Job Title

285

MOTOR VEHICLE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
MOTOR VEHICLE SENIOR TECHNICIAN*

A Motor Vehicle Senior Technician is designated to apply workshop safety practices,


perform vehicle maintenance, fuel system service, air induction and exhaust system
diagnosis, engine diagnosis, vehicle electrical system diagnosis, vehicle electronic
system diagnosis, manual drive train diagnosis, automatic transmission diagnosis,
braking system diagnosis, steering system diagnosis, suspension system diagnosis, airconditioning system diagnosis, cooling system diagnosis and perform supervisory
functions.

A Motor Vehicle Senior Technician will be able to:


1. handle customers requests;
2. prepare technical reports;
3. comply with Occupational Safety Health Act (OSHA) requirements;
4. carry out vehicle road tests;
5. check emission control system and can bus system;
6. carry out turbo charger rectification work;
7. carry out super charger replacement;
8. conduct engine management diagnostic test;
9. carry out Supplementary Inflatable Restraint System (SRS) check;
286

10. carry out Control Unit (CU) diagnostic test;


11. carry out Continuously Variable Transmission (CVT) diagnostic test;
12. carry out four-wheel drive transfer case diagnostic test;
13. conduct hydraulic pressure and stall test;
14. carry out gear shift pattern test;
15. conduct Anti-Lock Brake System (ABS) diagnostic test;
16. carry out power steering functionality test;
17. establish work schedule;
18. administer daily briefing;
19. coordinate section meeting;
20. establish section budget;
21. administer personnel appraisal; and
22. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

287

MOTOR VEHICLE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
MOTOR VEHICLE SERVICE CONSULTANT*
A Motor Vehicle Service Consultant is designated to work at car dealerships and other
kinds of vehicle service centres. His/her job is to explain to the owners what kind of
maintenance their cars might need and he/she should be able to offer information
about the price of the maintenance. He/she should also be able to make suggestions
regarding future work that the cars might need.

A Motor Vehicle Service Consultant will be able to:


1. ascertain vehicle problems and possible service by listening to customer's
description of the symptoms;
2. clarify description of vehicle problems;
3. conduct vehicle inspections;
4. test drive vehicles;
5. check vehicle maintenance records;
6. examine service schedules;
7. prepare Repair Orders (RO) by describing symptoms, problems and causes
discovered as well as repairs and services required;
8. obtain approval signatures and entering Repair Orders (RO) into the service
database system;
288

9. develop cost estimates on materials, supplies and labour; calculating customer's


payment, including deductibles;
10. verify warranty and service contract coverage by examining records and papers;
explaining provisions and exclusions; and
11. perform technical report writing.

Notes:
*Critical Job Title

289

MOTOR VEHICLE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 4
MOTOR VEHICLE AFTER SALES EXECUTIVE*

A Motor Vehicle After Sales Executive is designated to provide advice and services to the
customers after they have purchased a vehicle, implement motor trade regulations, set
up product quality standards, perform quality control process, administer organisational
policies and procedures of workshop, develop staff team work, evaluate staff
performance, resolve technical and non-technical problems as well as manage facilities
and equipment.

A Motor Vehicle After Sales Executive will be able to:


1. achieve vehicle parts, workshop, accessories and sales targets;
2. operate within budget guidelines;
3. carry out marketing planning, budgeting and implementation;
4. perform manpower skill chart/matrix;
5. ensure the training of technical staff is up to standard;
6. monitor workshop and parts department;
7. be responsible for all processes within the departments, such as recalls and

warranties;
8. be responsible for parts and accessory stock holding, such as stock takes, ordering

and back order;


290

9. appraise all vehicles involved in accidents with technicians;


10. plan marketing events and campaigns;
11. support team members in achieving their goals and direct them on day-to-day

enquiries;
12. comply with fire department requirements;
13. comply with machinery department requirements;
14. issue service bulletins;
15. ensure the after sales department delivers a high level of customer satisfaction;
16. handle and manage customer complaints;
17. review monthly sales and profit performance;
18. ensure the after sales department achieves its targets;
19. comply to Road Traffic Ordinance (RTO), Occupational Safety and Health Act (OSHA),

advertising (signboard) and inflammable goods storage regulations;


20. audit quality standards of automotive workshop and services;
21. conduct product failure analysis;
22. plan quality targets and improvements;
23. implement security procedures and code of conduct as well as handle disciplinary

and leave matters;


24. organise departmental meetings;
25. produce work reports;
26. conduct staff evaluation, staff performance and staff counselling;
27. gather technical and non-technical information and training needs;
28. propose facilities and equipment for automotive workshop; and
29. set up preventive maintenance schedule for automotive workshop equipment.

Notes:
*Critical Job Title
291

MOTOR VEHICLE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 5
MOTOR VEHICLE AFTER SALES MANAGER*

A Motor Vehicle After Sales Manager is designated to manage automotive workshop


operations, motor trade regulation compliance, product quality standards, quality
control process, technical and non-technical problems, facilities and equipment as well
as administer organisational policies and procedures.

A Motor Vehicle After Sales Manager will be able to:


1. plan and execute marketing events and campaigns;
2. manage team members in achieving their goals and directing them on day-to-day

operation;
3. comply with fire department requirements;
4. manage automotive parts, workshop, accessories and sales targets;
5. prepare marketing planning, budgeting and implementation;
6. manage workshop and parts department;
7. manage all processes within the departments;
8. manage parts and accessories stock holding, such as stock takes, ordering and back

orders;
9. manage after sales department so that it delivers a high level of customer

satisfaction;
292

10. build strong relationships with external customers and securing long term business;
11. manage customer complaints;
12. review monthly sales and profit performance;
13. manage quality standards of automotive workshop and services; and
14. plan business development activities.

Notes:
*Critical Job Title

293

AIR-CONDITIONING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
AIR-CONDITIONING TECHNICIAN*

An Air-Conditioning Technician is designated to perform scheduled air-conditioning


maintenance, air-conditioning pipe/tube fitting, air-conditioning system's components
rectification and air-conditioning electrical/electronic system rectification.
An Air-Conditioning Technician will be able to:
1. carry out air-conditioning system performance test;
2. service air-conditioning cooling unit;
3. replace air-conditioning evaporator micro filter;
4. replace air-conditioning compressor oil;
5. carry out air-conditioning pipe/tube brazing;
6. carry out air-conditioning pipe/tube flaring work;
7. carry out air-conditioning pipe/tube installation;
8. rectify air-conditioning air flow control unit;
9. replace air-conditioning expansion valve;
10. replace air-conditioning heater's water control valve;
11. service air-conditioning condenser;
12. replace air-conditioning magnetic clutch;
13. replace air-conditioning switch;
294

14. replace air-conditioning belt, pulley and tensioner bearing;


15. repair and replace air-conditioning wire harness;
16. flush air-conditioning system;
17. rectify air-conditioning thermo system; and
18. comply with safety rules and regulations.

Notes:
*Critical Job Title

295

AIR-CONDITIONING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
AIR-CONDITIONING SENIOR TECHNICIAN*

An Air-Conditioning Senior Technician is designated to perform scheduled airconditioning maintenance, air-conditioning pipe/tube fitting, air-conditioning system's
components rectification and air-conditioning electrical/electronic system rectification
and perform supervisory functions.

An Air-Conditioning Senior Technician will be able to:


1. coordinate and conduct air-conditioning system performance diagnostic test;
2. perform auto air-conditioning cooling unit diagnostic test;
3. prepare work schedules;
4. carry out safety briefing;
5. prepare appraisal recommendation;
6. carry out subordinates requirement planning;
7. coordinate staff development;
8. monitor work progress performance;
9. carry out section meeting; and
10. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
296

TYRE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
TYRE TECHNICIAN*

A Tyre Technician is designated to perform tyre changing and repair, troubleshoot


vehicle component condition, perform wheel alignment and balancing as well as
perform minor service on the suspension and steering systems.

A Tyre Technician will be able to:


1. change a passenger car tyre;
2. carry out off-car and on-car wheel balancing;
3. balance a passenger car tyre;
4. rotate wheel positions;
5. change tubeless tyre valves;
6. examine tyre and rim condition;
7. check wheels for radial and lateral run-out on hub and bolt centre;
8. check rims for radial and lateral run-out on hub and bolt centre;
9. perform wheel alignment;
10. perform tyre puncture repair;
11. adjust rear wheel camber and toe angle;
12. adjust front wheel camber angle on McPherson strut, wishbone suspension and
short/long arm type suspension;
297

13. adjust front wheel caster angle on McPherson strut and short/long arm type
suspension;
14. adjust front wheel toe angle;
15. check power assisted steering;
16. rectify vehicle ride height;
17. replace tie-rod end;
18. replace dust cover on rack and pinion steering;
19. replace shock absorber on McPherson strut;
20. replace shock absorber on wishbone suspension;
21. replace ball joint/bushing on McPherson strut;
22. replace ball joint/bushing on wishbone suspension;
23. check steering linkage on reticulating ball type steering;
24. replace i-beam suspension bushing; and
25. comply with safety rules and regulations.

Notes:
*Critical Job Title

298

TYRE (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
TYRE SENIOR TECHNICIAN*

A Tyre Senior Technician is designated to perform tyre changing and repair,


troubleshoot vehicle component condition, perform wheel alignment and balancing,
perform minor service on the suspension and steering systems, perform vehicle testing
and perform supervisory functions.

A Tyre Senior Technician will be able to:


1. skim brake discs;
2. adjust (4x2) front axle wheel alignment angle;
3. adjust (6x4) front axle wheel alignment angle;
4. adjust (6x4) total wheel alignment angle;
5. adjust tandem axle scrub angle on semi-trailer;
6. test vehicle vibration;
7. test vehicle for proper wheel alignment;
8. test abnormal vehicle noise related to the steering system;
9. test the suspension system;
10. prepare work schedules;
11. prepare appraisal recommendation;
12. carry out subordinates requirement planning;
299

13. carry out section meeting; and


14. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

300

ACCESORIES (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
ACCESSORIES INSTALLATION TECHNICIAN*

An Accessories Installation Technician is designated to install the alarm system, central


locking system, power window system, in-car entertainment system, tinted film, body
kits, sound proofing, internal and external accessories.

An Accessories Installation Technician will be able to:


1. perform alarm module, alarm relay, siren, wiring harness and reset switch
installation;
2. perform central locking relay and central locking actuators installation;
3. perform manual window regulator installation;
4. perform power window regulator, power window module and power window
harness installation;
5. perform radio set, speaker set, power amplifier, subwoofer, global positioning
system (GPS), reverse sensor, reverse camera and wire harness installation;
6. perform audio system tuning;
7. inspect complete car appearance;
8. spray cavity wax trunk room inner, door inner, fender inner, side sill box, engine
compartment, hood inner, door hinges and tail gate inner panel;

301

9. spray anti rust in section areas, wheel arch area and undercarriage of the chassis
frame;
10. perform sound proofing installation;
11. perform side steps outer installation;
12. perform inverter installation; and
13. comply with safety rules and regulations.

Notes:
*Critical Job Title

302

ACCESORIES (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
ACCESSORIES INSTALLATION SENIOR TECHNICIAN*

An Accessories Installation Senior Technician is designated to install the alarm system,


central locking system, power window system, in-car entertainment system, tinted film,
body kits, sound proofing, internal and external accessories as well as spray anti rust on
the top side and the undercarriage of the vehicle and perform supervisory functions.

An Accessories Installation Senior Technician will be able to:


1. perform manpower schedule coordination;
2. test the function of the alarm system;
3. test the function of the central locking system;
4. test the function of the power window system;
5. test the function of the in-car entertainment system;
6. troubleshoot the alarm system;
7. troubleshoot the central locking system;
8. troubleshoot the power window system;
9. troubleshoot the in-car entertainment system;
10. confirm the quality of anti rust application;
11. confirm the quality of sound proof installation;
12. install side garnish or flare moulding;
303

13. test the function and quality of external accessories;


14. prepare appraisal recommendation;
15. coordinate staff development; and
16. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

304

SPRAY PAINTING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 1
AUTOMOTIVE SPRAY PAINTER*

An Automotive Spray Painter is designated to apply safety practices, maintain


equipment, apply measuring and testing equipment, perform alkyd finishing (whole
body), perform alkyd finishing (repair work), perform acrylic finishing (whole body),
perform acrylic finishing (repair work), perform 2 pack (2K) finishing, perform 2 pack
(2K) and finishing repair work.

An Automotive Spray Painter will be able to:


1. perform daily inspection to ensure the safety features of the equipment are
functional;
2. determine types of substrate;
3. perform surface preparation;
4. perform sanding and putty work;
5. perform undercoat work preparation;
6. prepare spray painting materials;
7. spray body components of the vehicles as required; and
8. comply with safety rules and regulations.
Notes:
*Critical Job Title
305

PANEL BEATING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 1
AUTOMOTIVE PANEL BEATER*

An Automotive Panel Beater is designated to apply safety practices, prepare tools and
equipment, set equipment, maintain and use panel beater equipment, apply measuring
and testing equipment, dismantle and remove body parts and accessories as well as cut
and weld body parts.

An Automotive Panel Beater will be able to:


1. perform daily inspection to ensure the safety features of the equipment are
functional;
2. remove, rectify and re-install vehicle body components;
3. remove and re-install wire harness, roof lamp, upholstery, carpets and dashboard;
4. remove and re-install engine related components;
5. perform spot and Metal Inert Gas (MIG) welding; and
6. comply with safety rules and regulations.

Notes:
*Critical Job Title

306

SPRAY PAINTING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
AUTOMOTIVE SENIOR SPRAY PAINTER*

An Automotive Senior Spray Painter is designated to apply safety practices, maintain


equipment, apply measuring and testing equipment, preview colour spraying, panel
rectification and heat lamp touch-up, perform alkyd finishing (whole body), perform
alkyd finishing (repair work), perform acrylic finishing (whole body), perform acrylic
finishing (repair work), perform 2 pack (2K) finishing and perform 2 pack (2K) finishing
repair work.

An Automotive Senior Spray Painter will be able to:


1. perform repair work on defective areas;
2. perform primer coating process;
3. perform moist sanding process;
4. perform colour matching process;
5. perform primer spraying process;
6. perform colour spraying on complete vehicles;
7. perform oven preparations; and
8. comply with safety rules and regulations.
Notes:
*Critical Job Title
307

PANEL BEATING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 2
AUTOMOTIVE SENIOR PANEL BEATER*

An Automotive Senior Panel Beater is designated to carry out major smashed repairs of
vehicle body, carry out various types of measurement, evaluate body repairs and
perform welding activities.

An Automotive Senior Panel Beater will be able to:


1. repair, align and install vehicle body components;
2. straighten dents and align body structure and chassis;
3. perform spot weld of body components;
4. perform welding and cutting works using Tungsten Inert Gas (TIG)/Metal Inert Gas
(MIG);
5. adhere to companys Standard Operating Procedure (SOP);
6. comply with regulatory bodies rules and regulations; and
7. comply with safety rules and regulations.

Notes:
*Critical Job Title

308

SPRAY PAINTING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
AUTOMOTIVE SPRAY PAINTING SUPERVISOR*

An Automotive Spray Painting Supervisor is designated to apply safety practices,


maintain equipment, apply measuring and testing equipment, perform alkyd finishing
(whole body), perform alkyd finishing (repair work), perform acrylic finishing (whole
body), perform acrylic finishing (repair work), perform 2 pack (2K) finishing, perform 2
pack (2K) finishing repair work, perform water-based spray painting, organise and
supervise spray painting work.

An Automotive Spray Painting Supervisor will be able to:


1. verify the various measuring instruments are functional;
2. ensure tools and equipment are safe, clean and in good operating condition;
3. perform water-based and plastic-based spray painting;
4. perform colour spraying on complete vehicles;
5. prepare estimates and costing for painting jobs;
6. prepare work schedules;
7. conduct work demonstrations;
8. prepare painting reports;
9. prepare inventory of materials;
10. access subordinate performance;
309

11. plan working system development;


12. perform quality control activities;
13. perform coordination on related activities; and
14. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

310

SPRAY PAINTING / PANEL BEATING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
VEHICLE DAMAGE ASSESSOR*

A Vehicle Damage Assessor is designated to deal with claims made on insurance policies,
analyse vehicle damage, estimate cost for repair, prepare claims forms and estimate
contractual repair.

A Vehicle Damage Assessor will be able to:


1. assess vehicle damage;
2. estimate cost for repair services;
3. prepare insurance claims forms/documents;
4. determine contractual repair estimation;
5. estimate parts and labour to repair damage, using standard automotive labour and
parts-cost manuals and knowledge of automotive repair;
6. carry out subordinates requirement planning;
7. coordinate staff development;
8. monitor work progress performance;
9. prepare job schedules; and
10. carry out section meeting.
Notes:
*Critical Job Title
311

PANEL BEATING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
AUTOMOTIVE PANEL BEATING SUPERVISOR*
An Automotive Panel Beating Supervisor is designated to perform repair of vehicle body,
plan, organise and coordinate all activities in panel beating works, supervise
subordinates and ensure quality of panel beating activities.

An Automotive Panel Beating Supervisor will be able to:


1. comply with shop and equipment safety rules;
2. ensure Personal Protective Equipment (PPE) compliance;
3. set up and calibrate body aligner equipment;
4. perform body alignment;
5. prepare order/job card;
6. prepare time control for repair work;
7. monitor quality of finished product;
8. perform road testing;
9. prepare repair estimation;
10. maintain workshop facilities and environment;
11. comply with regulatory bodies rules and regulations;
12. monitor work progress performance;
13. carry out on-job training;
312

14. prepare job schedules;


15. carry out section meeting; and
16. enforce and comply safety rules and regulations.

Notes:
*Critical Job Title

313

SPRAY PAINTING & PANEL BEATING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 4
AUTOMOTIVE SPRAY PAINTING &
PANEL BEATING OPERATION EXECUTIVE*

An Automotive Spray Painting & Panel Beating Operation Executive is designated to


plan, design and organise spray painting and panel beating activities and facilities,
provide advice and services to customers for automotive spray painting and panel
beating, comply with motor trade regulations, set up product quality standards, perform
quality control process, administer organisational policies and procedures of workshop,
develop staff team work, evaluate staff performance and

manage facilities and

equipment.

An Automotive Spray Painting & Panel Beating Operation Executive will be able to:
1. carry out marketing planning, budgeting and implementation;
2. update staff knowledge and skills based on the latest technology;
3. verify claims documentations;
4. support team members in achieving their goals and directing them on day-to-day
operation;
5. comply with regulatory bodies rules and regulations;
6. build strong relationships with external customers and secure long term business;
314

7. deal with customer complaints;


8. perform final inspection of vehicle restoration works;
9. gather technical and non-technical information and training needs;
10. propose new facilities and equipment for spray painting and panel beating
workshop;
11. set up preventive maintenance schedule for spray painting and panel beating
workshop equipment; and
12. perform administrative work.

Notes:
*Critical Job Title

315

SPRAY PAINTING & PANEL BEATING (PASSENGER VEHICLE - AFTER SALES)


LEVEL 5
SPRAY PAINTING & PANEL BEATING MANAGER*

A Spray Painting & Panel Beating Manager is designated to manage automotive


workshop operation, motor trade regulation compliance, product quality standards,
quality control process, technical and non-technical problems, facilities and equipment
as well as administer organisational policies and procedures.

A Spray Painting & Panel Beating Manager will be able to:


1. plan marketing events and campaigns;
2. manage team members in achieving their goals and directing them on day-to-day
enquiries;
3. manage automotive parts, workshop and accessories sales targets;
4. prepare marketing planning, budgeting and implementation;
5. manage all processes within the departments;
6. manage parts and accessories stock holding, such as stock takes, ordering and back
orders;
7. manage after sales department so that it delivers a high level of customer
satisfaction;
8. build strong relationships with external customers and securing long term business;
9. manage customer complaints;
316

10. review monthly sales and profit performance;


11. plan quality targets and improvements;
12. manage security procedures and code of conduct as well as disciplinary and leave
matters; and
13. provide facilities and equipment for the workshop.

Notes:
*Critical Job Title

317

UPHOLSTERY (PASSENGER VEHICLE - AFTER SALES)


LEVEL 3
UPHOLSTERY CRAFTSMAN*

An Upholstery Craftsman is designated to perform work on sketching and drawing,


cushion framing refurbishing, cushion, steering wheel cover, door trim, dashboard,
console assembly, soft top canopy and soft finishing as well as perform quality control
and maintenance activities.

An Upholstery Craftsman will be able to:


1. draw cushion templates;
2. prepare cushion frame drawings;
3. produce pictorial drawings;
4. produce isometric and 3D drawings;
5. select the right material for upholstery refurbishment activities;
6. prepare complete seat assembly;
7. produce and install custom-made vehicle window curtains;
8. fix vehicle roof lining;
9. fix floor carpet;
10. refurbish steering wheel cover, door trim, dashboard, console assembly and soft top
canopy;
11. maintain upholstery tools and equipment;
318

12. enforce and comply with safety rules and regulations; and
13. perform administrative functions.

Notes:
*Critical Job Title

319

COMMERCIAL VEHICLE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 1
COMMERCIAL VEHICLE MAINTENANCE TECHNICIAN*

A Commercial Vehicle Maintenance Technician is designated to apply workshop safety


practices and procedures, maintain engine system, lubrication system, engine cooling
system, intake and exhaust system, fuel system, transmission and powertrain system,
axle and wheels system, suspension system, braking system, steering system, hydraulic
system, pneumatic system, electrical/electronic system, air-conditioning system and
trailer system.

A Commercial Vehicle Maintenance Technician will be able to:


1. carry out top, front-end, rear-end and bottom overhaul;
2. replace front and rear engine mounting and piston rings and liners;
3. perform lubrication system scheduled maintenance;
4. replace oil pressure gauge;
5. overhaul oil pump assembly;
6. replace fan assembly, belts, water pump assembly, radiator hoses and core plug;
7. replace radiator assembly;
8. service engine air intake system and wet type air cleaner;
9. replace air filters, air cleaner, snorkel/air intake duct, exhaust pipe and intercooler

320

assembly;
10. service fuel lines, tank and fuel filter;
11. repair fuel feed pump, fuel injectors and fuel injection pump assembly;
12. repair manual gear box and automatic transmission linkage system;
13. repair clutch system, propeller shaft assembly and propeller transfer box/case;
14. perform front and rear axle scheduled maintenance;
15. replace half shaft assembly and front axle king pin;
16. repair hub and front axle knuckle assembly;
17. replace leaf spring assembly, suspension rubber stopper, coil spring assembly,
torsion bar assembly and stabiliser bar/anti roll bar assembly;
18. perform braking system scheduled maintenance;
19. check and repair disc brakes, brake shoe, drum brake assembly, brake cylinder
actuator, brake servo booster assembly, wheel cylinder assembly and parking brake
system
20. check air compressor assembly;
21. perform steering system scheduled maintenance;
22. replace steering fluid and filter, bearing, bush and universal joint of steering column
assembly and steering ball joints;
23. carry out wheel alignment setting/adjustments (toe-in/toe-out);
24. overhaul manual steering box;
25. carry out steering geometry setting for castor, camber and king pin inclination;
26. clean/replace hydraulic filter/strainer and hydraulic lines and tank;
27. repair hydraulic cylinders and pneumatic cylinders assembly;
28. service pneumatic lines and tank;
29. repair air compressor assembly;
30. check clutch booster/servo assembly;
321

31. check battery condition, pre-hearing device, electrical instruments and indicators,
starting system, charging system and lighting system;
32. adjust alignment of headlamp;.
33. overhaul starter motor and alternator;
34. service air-conditioning condenser filter;
35. replace air-conditioning compressor drive belts, compressor oil and air compressor
pulley;
36. service turn table assembly and towing eye/towing hooks;
37. replace trailer legs; and
38. comply with safety rules and regulations.

Notes:
*Critical Job Title

322

COMMERCIAL VEHICLE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 2
COMMERCIAL VEHICLE TECHNICIAN*

A Commercial Vehicle Technician is designated to apply workshop safety practices and


procedures, maintain engine system, lubrication system, engine cooling system, intake
and exhaust system, fuel system, transmission and powertrain system, axle and wheels
system, suspension system, braking system, steering system, hydraulic system,
pneumatic system, electrical/electronic system, air-conditioning system and trailer
system. A Commercial Vehicle Technician is also to perform vehicle inspection and
testing as well as prepare workshop documentations.

A Commercial Vehicle Technician will be able to:


1. troubleshoot engine failures/faults;
2. carry out complete engine overhaul;
3. diagnose turbo charger system;
4. overhaul turbo charger assembly;
5. troubleshoot fuel system;
6. overhaul manual gear box;
7. repair powers take off assembly;
8. service automatic transmission;

323

9. repair torque converter assembly;


10. repair transmission oil pump;
11. repair automatic transmission valve body;
12. overhaul automatic transmission;
13. check front axle for twist and bend;
14. repair front axle cracker point and planetary gear nut assembly;
15. overhaul differential unit;
16. repair air suspension levelling valve;
17. replace suspension air bellows;
18. troubleshoot braking system;
19. check air brake valve;
20. repair brake retarder assembly;
21. diagnose Anti-Lock Brake System (ABS);
22. troubleshoot power steering system;
23. overhaul power steering box;
24. troubleshoot hydraulic system;
25. troubleshoot pneumatic system;
26. repair pneumatic control valve;
27. check and replace all electric/electronic sensors/relays;
28. troubleshoot air-conditioning system;
29. carry out static vehicle and chassis inspection;
30. carry out smoke and brake test;
31. prepare vehicle for authority inspection; and
32. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
324

COMMERCIAL VEHICLE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 3
COMMERCIAL VEHICLE SENIOR TECHNICIAN*

A Commercial Vehicle Senior Technician is designated to apply workshop safety


practices and procedures, maintain engine system, lubrication system, engine cooling
system, intake and exhaust system, fuel system, transmission and powertrain system,
axle and wheels system, suspension system, braking system, steering system, hydraulic
system, pneumatic system, electrical/electronic system, air-conditioning system and
trailer system. A Commercial Vehicle Technician is also to perform vehicle inspection
and testing as well as prepare workshop documentations.

A Commercial Vehicle Senior Technician will be able to:


1. prepare and submit accident reports to superior;
2. carry out safety auditing;
3. overhaul fuel injection pump assembly;
4. overhaul transfer box/case;
5. repair Anti-Lock Brake System (ABS);
6. carry out vehicle test drive;
7. prepare inspection and test reports;
8. estimate repair costs;
9. organise repair work;
325

10. finalise technical reports;


11. perform supervisory functions; and
12. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

326

COMMERCIAL VEHICLE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 3
COMMERCIAL VEHICLE SERVICE CONSULTANT*

A Commercial Vehicle Service Consultant is designated to work at heavy commercial


vehicle dealerships or other kinds of vehicle service centres. A Commercial Vehicle
Service Consultants job is to also explain to the owners what kind of maintenance their
heavy commercial vehicles might need and they are able to offer some information
about the cost of the maintenance work.
A Commercial Vehicle Service Consultant will be able to:
1. ascertain vehicle problems and possible service by listening to customer's
description of the symptoms;
2. clarify description of vehicle problems;
3. conduct vehicle inspections;
4. test drive vehicles;
5. check vehicle maintenance records;
6. examine service schedules;
7. prepare Repair Orders (RO) by describing symptoms, problems and causes
discovered as well as repairs and services required;
8. develop cost estimates on materials, supplies and labour; calculating customer's
payment, including deductibles;
327

9. verify warranty and service contract coverage by examining records and papers;
explaining provisions and exclusions;
10. handle customer enquiries; and
11. offer customers products and services.

Notes:
*Critical Job Title

328

COMMERCIAL VEHICLE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 4
COMMERCIAL VEHICLE AFTER SALES EXECUTIVE*

A Commercial Vehicle After Sales Executive is designated to provide advice and services
to the customers after they have purchased a vehicle, implement motor trade
regulations, set up product quality standards, perform quality control process,
administer organisational policies and procedures of workshop, develop staff team
work, evaluate staff performance, resolve technical and non-technical problems as well
as manage facilities and equipment.

A Commercial Vehicle After Sales Executive will be able to:


1. achieve vehicle parts, workshop, accessories and sales targets;
2. operate within budget guidelines;
3. carry out marketing planning, budgeting and implementation;
4. perform manpower skill chart/matrix;
5. ensure the training of technical staff is up to standard;
6. monitor workshop and parts department;
7. be responsible for all processes within the departments, such as recalls and
warranties;
8. be responsible for parts and accessory stock holding, such as stock takes, ordering
and back order;
329

9. appraise all vehicles involved in accidents with technicians;


10. plan marketing events and campaigns;
11. support team members in achieving their goals and direct them on day-to-day
enquiries;
12. comply with fire department requirements;
13. comply with machinery department requirements;
14. comply with the Department of Environment (DOE) requirements;
15. issue service bulletins;
16. ensure the after sales department delivers a high level of customer satisfaction;
17. handle and manage customer complaints;
18. review monthly sales and profit performance;
19. ensure the after sales department achieves its targets;
20. comply to Road Traffic Ordinance (RTO), Occupational Safety and Health Act (OSHA),
advertising (signboard) and inflammable goods storage regulations;
21. audit quality standards of automotive workshop and services;
22. conduct product failure analysis;
23. implement security procedures and code of conduct as well as handle disciplinary
and leave matters;
24. organise departmental meetings;
25. conduct staff evaluation, staff performance and staff counselling;
26. gather technical and non-technical information and training needs;
27. propose facilities and equipment for automotive workshop; and
28. set up preventive maintenance schedule for automotive workshop equipment.

Notes:
*Critical Job Title
330

COMMERCIAL VEHICLE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 5
COMMERCIAL VEHICLE AFTER SALES MANAGER*

A Commercial Vehicle After Sales Manager is designated to manage commercial vehicle


workshop operation, manage motor trade regulation compliance, manage product
quality standards, manage quality control process, administer organisational policies
and procedures, manage technical and non-technical problems and manage facilities
and equipment.

A Commercial Vehicle After Sales Manager will be able to:


1. plan and execute marketing events and campaigns;
2. manage team members in achieving their goals and directing them on day-to-day
operation;
3. comply with fire department requirements;
4. manage automotive parts, workshop, accessories and sales targets;
5. prepare marketing planning, budgeting and implementation;
6. manage workshop and parts department;
7. manage all processes within the departments;
8. manage parts and accessories stock holding, such as stock takes, ordering and back
orders;

331

9. manage after sales department so that it delivers a high level of customer


satisfaction;
10. build strong relationships with external customers and securing long term business;
11. manage customer complaints;
12. review monthly sales and profit performance;
13. manage quality standards of automotive workshop and services;
14. plan business development activities
15. manage security procedures and code of conduct as well as disciplinary and leave
matters; and
16. provide facilities and equipment for workshop.

Notes:
*Critical Job Title

332

TYRE (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 3
HEAVY COMMERCIAL VEHICLE TYRE SERVICING TECHNICIAN*

A Heavy Commercial Vehicle Tyre Servicing Technician designated to install, balance,


rotate repair tyres for commercial vehicles, such as lorries, buses and trucks. He/she
also might stud tyres for mud, repair run-flat tyres, rethread worn off-the-road tyres or
complete other specialty tyre work. This tyre technician, also called tyre repairer,
identifies and inflates tyres correctly for the proper size, according to centre. In
addition, he/she also remounts wheels onto vehicles, raises vehicles using hydraulic
jacks, locates punctures in tubeless tyres and reassembles tyres onto wheels.

A Heavy Commercial Vehicle Tyre Servicing Technician will be able to:


1. change tube type and tubeless commercial vehicle tyres;
2. examine tyre and rim condition;
3. repair punctured tubes;
4. check/replace brake pads, discs and shoes;
5. measure wheel alignment;
6. adjust rear wheel camber and toe angle;
7. skim brake discs;
8. adjust (4X2) front axle wheel alignment angle;

333

9. adjust (6X4) front axle wheel alignment angle;


10. adjust (6X4) total wheel alignment angle;
11. adjust tandem axle scrub angle on semi-trailer;
12. carry out propeller feathering pump change;
13. test vehicle vibration;
14. test vehicle pulling;
15. test abnormal vehicle noise;
16. test uneven turning force of vehicle; and
17. test defective suspension parts.

Notes:
*Critical Job Title

334

COACH BUILDING (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 1
COMMERCIAL VEHICLE BODY BUILDING JUNIOR CRAFTSMAN*
A Commercial Vehicle Body Building Junior Craftsman is designated to measure, mark
out, alter, make, fit frame and repair panels and components as well as carry out
general coach building works according to specifications.

A Commercial Vehicle Body Building Junior Craftsman will be able to:


1. produce fine finishing of panel materials;
2. build and assemble coach components;
3. repair and replace coach components;
4. make modifications to the frame or parts; and
5. comply with safety rules and regulations.

Notes:
*Critical Job Title

335

COACH BUILDING (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 2
COMMERCIAL VEHICLE BODY BUILDING CRAFTSMAN*

A Commercial Vehicle Body Building Craftsman is designated to interpret vehicle


technical drawings and perform; measure, mark out, alter, make, fit frame and repair
panels and components as well as carry out general coach building works according to
specifications.

A Coach Building Craftsman will be able to:


1. interpret technical drawings and blueprints;
2. determine the right material for coach building;
3. measure, cut, trim and shape panel materials;
4. build and assemble coach components;
5. apply chemicals for stainless steel materials; and
6. comply with safety rules and regulations.

Notes:
*Critical Job Title

336

COACH BUILDING (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 3
COMMERCIAL VEHICLE BODY BUILDING SENIOR CRAFTSMAN*

A Commercial Vehicle Body Building Senior Craftsman is designated to produce vehicle


technical drawings and plans; measure, mark out, alter, make, fit frame and repair
panels and components as well as perform supervisory functions.

A Commercial Vehicle Body Building Senior Craftsman will be able to:


1. produce technical drawings and blueprints;
2. organise the right materials for coach building;
3. verify measurement of panel materials;
4. perform final quality control verification;
5. perform tools and equipment maintenance activities;
6. carry out vehicle road tests;
7. perform administrative work; and
8. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

337

COACH BUILDING (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 4
COMMERCIAL VEHICLE BODY BUILDING EXECUTIVE*

A Commercial Vehicle Body Building Executive is designated to provide advice and


facilitate services to customers, comply with Construction & Used (C&U) regulations,
monitor product quality standards and perform quality control process.

A Commercial Vehicle Body Building Executive will be able to:


1. acquire customer requirements and specifications;
2. coordinate technical drawing and blueprint requirements with designer;
3. organise the right material for coach building;
4. carry out marketing planning, budgeting and implementation;
5. ensure the training of technical staff is to standard;
6. monitor workshop and parts department operation;
7. track and request for parts and accessories stock ordering;
8. ensure the after sales activities deliver a high level of customer satisfaction;
9. handle customer complaints; and
10. ensure the after sales department achieves its targets.
Notes:
*Critical Job Title

338

COACH BUILDING (HEAVY COMMERCIAL VEHICLE - AFTER SALES)


LEVEL 5
COMMERCIAL VEHICLE BODY BUILDING MANAGER*

A Commercial Vehicle Body Building Manager is designated to set up product quality


standards, develop quality control process, administer organisational policies and
procedures of the workshop, develop staff team work, evaluate staff performance and
manage facilities and equipment.

A Commercial Vehicle Body Building Manager will be able to:


1. plan, organise and direct the production operations which will ensure the most
effective return on assets;
2. plan and process which will minimise production costs through effective utilisation
of manpower, equipment, facilities, materials and capital;
3. assure attainment of business objectives and productions schedules while ensuring
product standards that will exceed our customers expectations;
4. establish group and individual accountabilities throughout assigned departments for
problem solving and cost reduction, both on a permanent and ad-hoc basis,
depending on need;
5. improve manpower utilisation within existing departments and processes.
6. schedule stability that allows for maximum return on efficiencies;

339

7. manage spending against budget, control spending in relation to changes in


production volume;
8. assure that collective bargaining agreements are effectively administered and that
employee grievances are addressed in a timely fashion;
9. continually improve safety record by addressing both physical safety issues and
employee safety attitudes;
10. maintain and improve housekeeping in all areas; and
11. maintain individual skills by keeping up to date with latest production and
production management concepts.

Notes:
*Critical Job Title

340

VEHICLE INSPECTION - AFTER SALES


LEVEL 3
VEHICLE EXAMINER*
A Vehicle Examiner is designated to carry out re-inspection and conduct accident
examinations and provide reports to superior.

A Vehicle Examiner will be able to:


1. conduct prefix examinations and provide reports;
2. carry out scheduled examinations;
3. conduct special surveys and provide reports;
4. carry out re-inspection;
5. conduct accident examinations and provide reports;
6. attend court cases;
7. ensure cleanliness and equipment orderliness;
8. adhere to companys Standard Operating Procedure (SOP); and
9. comply with safety and security procedures.

Notes:
*Critical Job Title

341

VEHICLE INSPECTION - AFTER SALES


LEVEL 4
VEHICLE INSPECTION EXECUTIVE*
A Vehicle Inspection Executive is designated to perform metrology activities, calibration
work as well as vehicles testing and inspection.

A Vehicle Inspection Executive will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. confer with management or subordinates to resolve worker problems, complaints or
grievances;
3. enforce safety and sanitation regulations;
4. confer with other supervisors to coordinate operations and activities within or
between departments;
5. recommend or implement measures to motivate employees and to improve
production methods, equipment performance, product quality or efficiency;
6. conduct employee training in equipment operation, work and safety procedures or
assign employee training to experienced workers;
7. plan and establish work schedules, assignments and production sequences to meet
production goals;
8. keep records of employees' attendance and hours worked;

342

9. requisite materials, supplies, equipment parts or repair services; and


10. calculate labour and equipment requirements and production specifications.

Notes:
*Critical Job Title

343

VEHICLE INSPECTION - AFTER SALES


LEVEL 4
VEHICLE INSPECTION QUALITY EXECUTIVE*

A Vehicle Inspection Quality Executive is designated to manage Quality Management


System (QMS), coordinate evaluation on inspection and testing activities.

A Vehicle Inspection Quality Executive will be able to:


1. determine and implement safety, health and environment regulations and
recommend improvements on the job safety;
2. implement quality policies and objectives, Field Failure Analysis (FFA), Training
Needs Analysis (TNA), Measurement System Analysis (MSA) and Internal Quality
Audit Analysis (IQAA) and in-house training;
3. manage Quality Management System (QMS) documentation;
4. establish data base for quality system;
5. coordinate evaluation on inspection and testing activities;
6. evaluate process capability;
7. decide disposition of non-conforming vehicles; and
8. handle and measure customer feedback.

Notes:
*Critical Job Title
344

VEHICLE INSPECTION - AFTER SALES


LEVEL 5
VEHICLE INSPECTION MANAGER*

A Vehicle Inspection Manager is designated to manage vehicle testing and inspection


activities.

A Vehicle Inspection Manager will be able to:


1. conduct morning, housekeeping and safety procedures briefing;
2. confer with management or subordinates to resolve worker problems, complaints
or grievances;
3. conduct employee training in equipment operations, work and safety procedures or
assign employee training to experienced workers;
4. direct and coordinate the activities of employees engaged in the production or
processing of goods, such as inspectors, machine setters and fabricators;
5. read and analyse charts, work orders, inspection schedules and other records and
reports to determine inspection requirements and to evaluate current production
estimates and outputs;
6. plan and establish work schedules, assignments and inspection sequences to meet
inspection goals;
7. keep records of employees' attendance and hours worked;
8. requisite materials, supplies, equipment parts or repair services; and
345

9. maintain operations data, such as time and cost records as well as prepare
management reports of production results.

Notes:
*Critical Job Title

346

HEAVY MACHINERY/EARTH MOVING EQUIPMENT - AFTER SALES


LEVEL 1
HEAVY MACHINERY MAINTENANCE TECHNICIAN*
A Heavy Machinery Maintenance Technician is designated to perform machine
familiarisation and equipment maintenance, maintain engine, electrical/electronic
system and hydraulic system.

A Heavy Machinery Maintenance Technician will be able to:


1. carry out periodic maintenance on heavy machinery;
2. carry out daily maintenance of dozer, excavator and loader;
3. carry out engine top overhaul;
4. overhaul engine air intake and exhaust system with turbocharger;
5. overhaul engine cooling system;
6. service engine lubricating system;
7. service fuel system;
8. remove and install transmission assembly;
9. remove and install flywheel clutch;
10. remove and reinstall manual transmission;
11. remove and reinstall reduction gear box;
12. remove and install differential assembly;
13. check and replace wheels and tyres;
347

14. check and replace wheel bearings;


15. adjust brake pedal freeplay and linkages;
16. bleed hydraulic braking system;
17. overhaul brake master pump;
18. check lighting circuits and replace defective parts;
19. check and remedy hydraulic hoses, pipings and fittings for leaks;
20. overhaul hydraulic cylinder rams;
21. familiarise with the various types of implements on the equipment/plants; and
22. comply with safety rules and regulations.

Notes:
*Critical Job Title

348

HEAVY MACHINERY/EARTH MOVING EQUIPMENT - AFTER SALES


LEVEL 2
HEAVY MACHINERY TECHNICIAN*

A Heavy Machinery Technician is designated to perform machine familiarisation and


equipment maintenance, maintain engine, transmission system, differential and final
drive system, track and undercarriage, wheels and suspension system, braking system,
electrical/electronic system and hydraulic system as well as prepare workshop
documentation.

A Heavy Machinery Technician will be able to:


1. overhaul turbo charger;
2. check and record transmission oil pressure and temperature;
3. overhaul flywheel clutch;
4. overhaul manual transmission and carry out performance test;
5. overhaul reduction gear box;
6. overhaul transmission hydraulic control valve;
7. overhaul torque converter/torque divider;
8. overhaul differential unit;
9. check undercarriage alignment;
10. perform tyre ballasting;
11. recharge and test suspension unit;

349

12. perform wheel alignment;


13. overhaul drum brake assembly;
14. overhaul air compressor;
15. overhaul braking system valves;
16. overhaul power assisted steering system;
17. overhaul steering clutch on track type tractor;
18. overhaul starter motor;
19. overhaul hydraulic pumps;
20. overhaul hydraulic control valve; and
21. comply with safety rules and regulations.

Notes:
*Critical Job Title

350

HEAVY MACHINERY/EARTH MOVING EQUIPMENT - AFTER SALES


LEVEL 3
HEAVY MACHINERY SENIOR TECHNICIAN*
A Heavy Machinery Senior Technician is designated to monitor maintenance on
equipment, engine, transmission system, differential and final drive system, track and
undercarriage, wheels and suspension system, braking system, electrical/electronic
system, hydraulic system and perform supervisory functions.

A Heavy Machinery Senior Technician will be able to:


1. prepare and submit accident reports to superior;
2. prepare servicing schedules for periodic maintenance;
3. carry out complete engine overhaul;
4. calibrate fuel injection pump and governors and carry out bench test;
5. carry out engine performance test on dynamometer and evaluate results;
6. diagnose and rectify engine failures;
7. overhaul power shift and carry out performance test;
8. overhaul hydrostatic transmission unit;
9. diagnose and rectify transmission system failure;
10. diagnose and rectify differential failures;
11. diagnose and rectify final drive failures;
12. diagnose and rectify brake failures;

351

13. carry out pressure test on hydro-static drive system;


14. overhaul hydro-static drives, pumps and motors;
15. overhaul all hydro-static valves;
16. diagnose and rectify steering failures;
17. perform test and interpret faults on equipment fitted with computerised electronic

components;
18. access and react to customer complaints;
19. record the complaints and complete work order forms; and
20. enforce and comply with safety rules and regulations.

Notes:
*Critical Job Title

352

HEAVY MACHINERY/EARTH MOVING EQUIPMENT - AFTER SALES


LEVEL 3
HEAVY MACHINERY SERVICE CONSULTANT*

A Heavy Machinery Service Consultant is designated to work at heavy machinery/earth


moving equipment dealerships and other kinds of vehicle service centres. His/her job is
to explain to the owners what kind of maintenance their heavy machinery/earth moving
equipment might need and he/she able to offer some information about the price of the
maintenance work. He/she should also be able to make some suggestions regarding the
future work that the heavy machinery/earth moving equipment might need.

A Heavy Machinery Service Consultant will be able to:


1. ascertain heavy machinery/earth moving equipment problems and services by
listening to the customer's description of the symptoms;
2. clarify the description of heavy machinery/earth moving equipment problems;
3. conduct heavy machinery/earth moving equipment inspections;
4. test drives heavy machinery/earth moving equipment;
5. check heavy machinery/earth moving equipment maintenance records;
6. examine service schedules;
7. prepare Repair Orders (RO) by describing symptoms, problems and causes
discovered, as well as repairs and services required;

353

8. develop estimates by costing materials, supplies and labour; calculating customer's


payment, including deductibles;
9. verify warranty and service contract coverage by examining records and papers;
explaining provisions and exclusions; and
10. perform administrative functions.

Notes:
*Critical Job Title

354

HEAVY MACHINERY/EARTH MOVING EQUIPMENT - AFTER SALES


LEVEL 4
HEAVY MACHINERY AFTER SALES OPERATIONS EXECUTIVE*

A Heavy Machinery After Sales Operations Executive is designated to provide advice and
services to customers after they have purchased a machine, implement motor trade
regulations, set up product quality standards, perform quality control process,
administer organisational policies and procedures of workshop, develop staff team
work, evaluate staff performance, resolve technical and non-technical problems and
manage facilities and equipment.

A Heavy Machinery After Sales Operations Executive will be able to:


1. achieve heavy machinery/earth moving equipment parts, workshop and accessories
sales targets;
2. operate within budget guidelines;
3. carry out marketing planning, budgeting and implementation;
4. monitor workshop and parts department;
5. responsible for all processes within the departments, such as recalls and warranties;
6. responsible for parts and accessories stock holding, such as stock takes, ordering and
back orders;
7. appraise all heavy machinery/earth moving equipment involved in accidents with
technicians;
355

8. plan marketing events and campaigns;


9. support team members in achieving their goals and directing them on day-to-day
enquiries;
10. comply with machinery department requirements;
11. ensure the after sales department delivers a high level of customer satisfaction;
12. manage customer complaints;
13. review monthly sales and profit performance;
14. ensure the after sales department achieves its targets;
15. comply with Road Traffic Ordinance (RTO), Occupational Safety and Health Act
(OSHA), advertising (signboard) and inflammable goods storage regulations;
16. audit quality standards of heavy machinery/earth moving equipment workshop and
services;
17. conduct product failure analysis;
18. plan quality target and improvement;
19. implement security procedures and code of conduct as well as handle disciplinary
and leave matters;
20. organise departmental meetings;
21. produce work reports;
22. conduct staff evaluation, staff performance and staff counselling;
23. propose facilities and equipment for heavy machinery/earth moving equipment
workshop; and
24. set up preventive maintenance schedule for heavy machinery/earth moving
equipment workshop equipment.

Notes:
*Critical Job Title
356

HEAVY MACHINERY/EARTH MOVING EQUIPMENT - AFTER SALES


LEVEL 5
HEAVY MACHINERY AFTER SALES MANAGER*

A Heavy Machinery After Sales Manager is designated to administer organisational


policies and procedures, manage operations, motor trade regulation compliance,
product quality standards, quality control process, technical and non-technical
problems, facilities and equipment.

A Heavy Machinery After Sales Manager will be able to:


1. plan marketing events and campaigns;
2. manage team members in achieving their goals and directing them on day-to-day
enquiries;
3. manage heavy machinery/earth moving equipment parts, workshop and accessories
sales targets;
4. manage workshop and parts department;
5. manage all processes within the departments;
6. manage parts and accessory stock holding, such as stock takes, ordering and back
orders;
7. plan marketing events and campaigns;
8. manage after sales department so that it delivers a high level of customer
satisfaction;
357

9. build strong relationships with external customers and securing long term business;
10. manage customer complaints;
11. review monthly sales and profit performance;
12. manage quality standards of heavy machinery/earth moving equipment workshop
and services;
13. plan quality targets and improvements;
14. manage security procedures and code of conduct as well as manage disciplinary and
leave matters; and
15. provide facilities and equipment for heavy machinery/earth moving equipment
workshop.

Notes:
*Critical Job Title

358

VEHICLE TOWING - AFTER SALES


LEVEL 1
JUNIOR TOWING OPERATOR*

A Junior Towing Operator is designated to carry out minor repairs to vehicles and drive
tow-truck to move motor vehicles damaged by accident.

A Junior Towing Operator will be able to:


1. drive tow-truck to move motor vehicles damaged by accident, stalled or ticketed by
the police for traffic violation;
2. receive call or is dispatched to location by repair garage, Automobile Association, or
the police department by radio or telephone;
3. attach anti-sway bar to vehicle by means of cable, chain or other grappling devices
and hoists one end of vehicle, using hand or powered winch, to tow vehicle to repair
garage or to the police department's impounding area;
4. carry out minor repairs to vehicles along highways, such as replacing spark plugs,
batteries, light bulbs and connecting loose wires;
5. perform other duties when not engaged in towing, such as automobile-servicestation attendant or tyre repairer;
6. communicate with a dispatcher while driving to the scene of an accident or
breakdown;

359

7. connecting the vehicle to the tow truck and transporting it back to the service
station or junkyard;
8. be responsible for attaching the disabled vehicle to the tow truck; and
9. comply with safety rules and regulations.

Notes:
*Critical Job Title

360

AFTER SALES VEHICLE TOWING


LEVEL 2
TOWING OPERATOR*

A Towing Operator is designated to perform recovery vehicle preventive inspection,


recovery component preventive maintenance inspection activities.

A Towing Operator will be able to:


1. prepare recovery vehicle maintenance and servicing record;
2. prepare recovery vehicle fuel track record;
3. carry out recovery vehicle braking system inspection;
4. carry out recovery vehicle suspension system inspection;
5. carry out recovery mechanical parts inspection;
6. change damaged tyres;
7. replace recovery towing cable;
8. replace recovery hydraulic pipe/hose;
9. rectify recovery vehicle lightning system;
10. prepare recovery accessories and equipment;
11. carry out platform recovery;
12. carry out tackle lay out recovery;
13. carry out side-to-side recovery;

361

14. carry out suspended tow recovery;


15. document recovery activities report; and
16. comply with safety rules and regulations.

Notes:
*Critical Job Title

362

AFTER SALES VEHICLE TOWING


LEVEL 3
SENIOR TOWING OPERATOR*

A Senior Towing Operator is designated to perform recovery vehicle preventive


inspection, recovery component preventive maintenance inspection, recovery vehicle
rectification work, pre-recovery, recovery and post recovery activities as well as perform
supervisory functions.

A Senior Towing Operator will be able to:


1. monitor recovery vehicle movement;
2. verify recovery vehicle preventive inspection;
3. verify recovery component preventive maintenance;
4. verify recovery vehicle rectification work;
5. assign recovery work;
6. monitor recovery activities;
7. verify post recovery activities;
8. prepare work schedules;
9. conduct daily briefing;
10. maintain office procurements;
11. coordinate in-house training;
12. prepare section budget;
363

13. coordinate section meeting;


14. conduct staff appraisal;
15. coordinate road transport rules and regulations implementation; and
16. coordinate Occupational Safety and Health Act (OSHA) implementation.

Notes:
*Critical Job Title

364

SUB-SECTOR: SALES

SALES
LEVEL 2
AUTOMOTIVE SALES CONSULTANT*

An Automotive Sales Consultant is designated to perform sales operation, perform


follow up sales, seek new customers and perform after sales service.

An Automotive Sales Consultant will be able to:


1. process purchase orders;
2. issue delivery orders;
3. collect customer payments;
4. sell in products;
5. carry out in-store processing;
6. seek new customers;
7. collate customer feedback;
8. process customer complaints;
9. collect product information and specifications;
10. record sales activities; and
11. produce consolidated sales reports.
Notes:
*Critical Job Title

366

SALES
LEVEL 3
AUTOMOTIVE SENIOR SALES SUPERVISOR*

An Automotive Senior Sales Supervisor is designated to supervise sales operation,


monitor follow up sales, seek new customers and monitor after sales service.

An Automotive Senior Sales Supervisor will be able to:


1. prepare product quotations;
2. develop promotional activities;
3. supervise sales representative performance;
4. supervise in-store merchandising activities;
5. register new customer accounts;
6. recall non-compliant products;
7. prepare market information reports;
8. supervise market/product specifications;
9. prepare sales forecasts;
10. prepare sales budget proposals;
11. handle staff welfare;
12. enforce staff discipline;
13. conducts meetings;

367

14. conduct staff appraisal; and


15. recommend staff training needs.

Notes:
*Critical Job Title

368

SALES
LEVEL 4
AUTOMOTIVE SALES EXECUTIVE*

An Automotive Sales Executive is designated to perform sales operation monitoring,


plan follow up sales, seek new customers, plan after sales service, organise market
information and conduct product analysis.

An Automotive Sales Executive will be able to:


1. maintain and develop relationships with existing customers via meetings, telephone
calls and emails;
2. visit potential customers for new business;
3. make accurate, rapid cost calculations and provide customers with quotations;
4. negotiate the terms of an agreement and closing sales;
5. gather market and customer information and provide feedback on future buying
trends;
6. represent organisation at trade exhibitions, events and demonstrations;
7. negotiate variations in price, delivery and specifications with the company's
managers;
8. advise on forthcoming product developments and discuss special promotions;
9. liaise with suppliers to check on the progress of existing orders;

369

10. check quantities of goods on display and in stock;


11. identify new markets and business opportunities;
12. record sales and order information and send copies to the sales office; and
13. review sales performance and aim to meet or exceed targets.

Notes:
*Critical Job Title

370

SALES
LEVEL 5
AUTOMOTIVE SALES MANAGER*

An Automotive Sales Manager is designated to perform business plan development and


market analysis as well as manage sales activities.

An Automotive Sales Manager will be able to:


1. develop a business plan and sales strategy for the market that ensures attainment of
company sales goals and profitability;
2. prepare action plans by individuals as well as by team for effective search of sales
leads and prospects;
3. assist in the development and implementation of marketing plans as needed;
4. provide timely, accurate and competitive pricing on all completed prospect
applications submitted for pricing and approval while striving to maintain maximum
profit margin;
5. maintain accurate records and reports on all pricings and sales activities;
6. control expenses to meet budget guidelines; and
7. adhere to all company policies, procedures and business ethics codes and ensure
that they are communicated and implemented within the team.
Notes:
*Critical Job Title
371

SUB-SECTOR: MOTORSPORT ENGINEERING

RACING TEAM DEVELOPMENT (MOTORCYCLE RACING TEAM


DEVELOPMENT MOTORSPORT ENGINEERING)
LEVEL 3
MOTORCYLE RACING CREW*
A Motorcycle Racing Crew is designated to prepare motorcycles for a race, carry out
speedy repairs, replace parts as well as perform tyre changing, refuelling and motorcycle
checking during a race according to Standard Operating Procedure (SOP).

A Motorsport Racing Crew will be able to:


1. prepare motorcycles for a race;
2. replace faulty motorcycle parts;
3. carry out refuelling;
4. carry out suspension adjustment;
5. carry out engine tuning;
6. carry out time keeping;
7. carry out motorcycle maintenance before and after race;
8. carry out motorcycle 'finishing' by installing the team's colours and sponsorship
logos; and
9. comply with safety rules and regulations.
Notes:
*Critical Job Title
373

GO-KART RACING (GO-KART MOTORSPORT ENGINEERING)


LEVEL 3
GO-KART RACING CREW*
A Go-Kart Racing Crew is designated to prepare go-karts for a race, carry out speedy
repairs, replace parts as well as perform tyre changing, refuelling, and go-kart checking
during a race according to Standard Operating Procedure (SOP).

A Go-kart Racing Crew will be able to:


1. prepare go-karts for a race;
2. replace faulty go-kart parts;
3. carry out refuelling;
4. carry out suspension adjustment;
5. carry out engine tuning;
6. carry out time keeping;
7. carry out go-kart maintenance before and after race;
8. carry out go-kart 'finishing' by installing the team's colours and sponsorship logos;
and
9. comply with safety rules and regulations.

Notes:
*Critical Job Title
374

RACING TEAM DEVELOPMENT/GO-KART RACING (MOTORCYCLE RACING


TEAM DEVELOPMENT/GO-KART MOTORSPORT ENGINEERING)
LEVEL 4
RACING TEAM TECHNICAL EXECUTIVE*
A Racing Team Technical Executive is designated to monitor motorcycles and go-karts
preparation for a race, monitor speedy repairs, replace parts as well as perform tyre
changing, refuelling, aerodynamics adjusting, time keeping and motorcycle and go-kart
checking during a race according to Standard Operating Procedure (SOP).

A Racing Team Technical Executive will be able to:


1. implement safety and health rules and regulations;
2. coordinate racing activities logistics;
3. analyse race track conditions;
4. determine mechanical and electronic setting;
5. coordinate motorcycle and go-kart racing preparations;
6. plan refuelling schedules;
7. manage time keeping for a race; and
8. carry out motorcycle and go-kart maintenance before and after race.
Notes:
*Critical Job Title
375

RACING TEAM DEVELOPMENT/GO-KART RACING (MOTORCYCLE RACING


TEAM DEVELOPMENT/GO-KART MOTORSPORT ENGINEERING)
LEVEL 5
RACING TEAM TECHNICAL ADVISOR*
A Racing Team Technical Advisor is designated to design, test and build racing
motorcycle and go-karts in all racing divisions.

A Racing Team Technical Advisor will be able to:


1. select team crew and race drivers;
2. manage racing budget;
3. coordinate sponsorships;
4. plan racing schedule activities;
5. set performance target of racing motorcycle and go-kart;
6. manage racing team performance and achievement;
7. perform managerial functions;
8. decide on vehicles 'finishing' regarding the team's colours and sponsorship logos;
and
9. ensure safety and health rules and regulations are complied.
Notes:
*Critical Job Title
376

RALLY/PRODUCTION RACE/GP/DRIFTING (MOTOR VEHICLES


MOTORSPORT ENGINEERING)
LEVEL 3
MOTORSPORT RACING CREW*
A Motorsport Racing Crew is designated to prepare racing cars for a race, carry out
speedy repairs, replace parts as well as perform tyre changing, refuelling, aerodynamics
adjusting and racing car checking during a race according to Standard Operating
Procedure (SOP).

A Motorsport Racing Crew will be able to:


1. prepare racing cars for a race;
2. replace faulty car parts;
3. carry out refuelling;
4. carry out engine tuning;
5. carry out aerodynamics adjustment;
6. carry out racing car maintenance before and after race;
7. carry out racing car 'finishing' by installing the team's colours and sponsorship logos;
and
8. comply with safety and health rules and regulations.
Notes:
*Critical Job Title
377

RALLY/PRODUCTION RACE/GP/DRIFTING (MOTOR VEHICLES


MOTORSPORT ENGINEERING)
LEVEL 4
MOTORSPORT TEAM TECHNICAL EXECUTIVE*
A Motorsport Team Technical Executive is designated to monitor racing cars preparation
for a race, monitor speedy repairs, replace parts as well as perform tyre changing,
refuelling, aerodynamics adjusting, time keeping and racing car checking during a race
according to Standard Operating Procedure (SOP).

A Motorsport Team Technical Executive will be able to:

1. coordinate racing activities logistics;


2. analyse race track conditions;
3. determine mechanical and electronic settings;
4. coordinate racing car preparations;
5. plan refuelling schedules;
6. manage time keeping for a race;
7. carry out racing car maintenance before and after race; and
8. implement with safety and health rules and regulations.

Notes:
*Critical Job Title
378

RALLY/PRODUCTION RACE/GP/DRIFTING (MOTOR VEHICLES


MOTORSPORT ENGINEERING)
LEVEL 5
MOTORSPORT TEAM MANAGER*
A Motorsport Team Manager is designated to design, test and build racing cars in all
racing divisions.

A Motorsport Team Manager will be able to:


1. select team crew and race drivers;
2. manage racing budget;
3. coordinate sponsorships;
4. plan racing schedule activities;
5. manage racing team welfare;
6. set performance targets of racing cars;
7. manage racing team performance and achievement;
8. perform managerial functions;
9. decide on racing cars 'finishing' regarding the team's colours and sponsorship logos;
and
10. ensure safety and health rules and regulations are complied with.
Notes:
*Critical Job Title
379

FORMULA 3 (F3) (MOTOR VEHICLES MOTORSPORT ENGINEERING)


LEVEL 4
FORMULA 3 TECHNICAL CREW*
A Formula 3 Technical Crew is designated to prepare F3 cars for a race, carry out speedy
repairs, replace parts as well as perform tyre changing, refuelling, aerodynamics
adjusting, time keeping and F3 car checking during a race according to Standard
Operating Procedure (SOP).

A Formula 3 Technical Crew will be able to:


1. prepare an F3 car for a race;
2. replace faulty car parts;
3. carry out refuelling;
4. carry out suspension adjustment;
5. carry out engine tuning;
6. carry out aerodynamics adjustment;
7. carry out F3 car maintenance before and after race;
8. carry out F3 car 'finishing' by installing the team's colours and sponsorship logos;
and
9. comply with safety rules and regulations.
Notes:
*Critical Job Title
380

FORMULA 3 (F3) (MOTOR VEHICLES MOTORSPORT ENGINEERING)


LEVEL 5
FORMULA 3 TEAM TECHNICAL ADVISOR*
A Formula 3 Team Technical Advisor is designated to monitor F3 cars preparation for a
race, monitor speedy repairs, replace parts as well as perform tyre changing, refuelling,
aerodynamics adjusting, time keeping and F3 car checking during a race according to
Standard Operating Procedure (SOP).

A Formula 3 Team Technical Advisor will be able to:


1. coordinate racing activities logistics;
2. analyse race track conditions;
3. determine mechanical and electronic settings;
4. coordinate racing car preparations;
5. plan refuelling schedules;
6. manage time keeping for a race;
7. carry out F3 car maintenance before and after race; and
8. implement with safety rules and regulations.

Notes:
*Critical Job Title

381

FORMULA 3 (F3) (MOTOR VEHICLES MOTORSPORT ENGINEERING)


LEVEL 6
FORMULA 3 TEAM TECHNICAL EXPERT*
A Formula 3 Team Technical Expert is designated to design, test and build F3 cars in all
racing divisions.

A Formula 3 Team Technical Expert will be able to:


1. select team crew and race drivers;
2. manage racing budget;
3. coordinate sponsorships;
4. plan racing schedule activities;
5. manage racing team welfare;
6. set performance targets of F3 cars;
7. manage racing team performance and achievement;
8. perform managerial functions;
9. decide on F3 cars 'finishing' regarding the team's colours and sponsorship logos;
and
10. ensure safety rules and regulations are complied.

Notes:
*Critical Job Title
382