OPERATIONS MANAGEMENT -1
Credit:02
Learning Objectives
Identify the elements of operations and supply chain
management.
Know the potential career opportunities in operations and
supply chain management.
Recognize the major concepts that define the operations and
supply chain management field.
entire
Internal
Customer
OPM 1 Term 2, B2015-17, Oct-Dec 2015
Supply Chain
External
Customer
Process Activities
Planning
processes
needed to
operate an
existing supply
chain
Sourcing
selection of
suppliers that
will deliver the
goods and
services
needed to
create the
firms product
Making
producing the
major product
or service
Delivering
Returning
logistics
processes such
as selecting
carriers,
coordinating
the movement
of goods and
information,
and collecting
payments from
customers
Coordinating
relationships
between
members of SC
Optimizing
global network
of suppliers,
producers, and
distributors
Managing
customer touch
points
Raising
awareness of
OSCM as a
competitive
weapon
Sustainability
and triple
bottom line
GOODS OR SERVICES?
OPM 1 Term 2, B2015-17, Oct-Dec 2015
12
Characteristics of Goods
Tangible product
Consistent product
definition
Production usually separate
from consumption
Can be inventoried
Low customer interaction
Characteristics of Services
Intangible product
Produced and consumed at
same time
Often unique
High customer interaction
Inconsistent product
definition
Often knowledge-based
Frequently dispersed
OPM 1 Term 2, B2015-17, Oct-Dec 2015
Pure Goods
Services
Core Goods
Tangible
Less interaction with customers
Often homogeneous
Not perishable can be inventoried
Core Services
Pure Services
Intangible
Interaction with customer required
Inherently heterogeneous
Perishable/time dependent
Defined and evaluated as a package of features
11th 5 yr plan
Heavy manufacturing
& high technology
Light industry
The end of cheap China: What do soaring Chinese wages mean for global manufacturing? Mar 10th 2012 | HONG KONG AND SHENZHEN
Source: http://www.economist.com/node/21549956
OPM 1 Term 2, B2015-17, Oct-Dec 2015
Made In India*: As China begins to lose its competitive advantage, manufacturing starts moving to India by Goutam Das
Source: http://businesstoday.intoday.in/story/india-benefits-china-begins-to-lose-manufacturing-edge/1/203040.html
Make in India
Havells
Bosch
Micromax
Made In India*: As China begins to lose its competitive advantage, manufacturing starts moving to India by Goutam Das
Source: http://businesstoday.intoday.in/story/india-benefits-china-begins-to-lose-manufacturing-edge/1/203040.html
OPM 1 Term 2, B2015-17, Oct-Dec 2015
Reverse pyramid
OPM 1 Term 2, B2015-17, Oct-Dec 2015