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TROUBLESHOOTING GUIDE

06/15/2009
PRODUCT CODE:

B230/B237/D042

APPLICABLE MODEL:
GESTETNER - DSc525/DSc530/DSc520
LANIER - LD425c/LD430c/LD420c
RICOH - AFICIO MP C2500/C3000/C2000
SAVIN - C2525/C3030/C2020
GENERAL:
The attached document is the Troubleshooting Guide for the B230/B237/D042. Please use this guide as a
supplement to your service manual.
Revised items appear in bold typeface.

TABLE OF CONTENTS:
1. PAPER FEED ERRORS ...................................................................... 2
2. COPY PROCESS ................................................................................ 3
3. CONNECTIVITY .................................................................................. 4
4. PRINTING............................................................................................ 7
5. SCANNING.......................................................................................... 8
6. OPERATION PANEL ........................................................................... 9
7. SECURITY......................................................................................... 10
8. ERROR CODES ................................................................................ 11
9. OPTIONAL UNITS ............................................................................. 12
10. IMAGE PROBLEMS ........................................................................ 15
11. MECHANICAL PROBLEMS............................................................. 16
12. OTHERS.......................................................................................... 17

Copyright 2009 RICOH Americas Corporation. All rights reserved.

tpc@r icoh -u sa. co m

Page 1 of 19

1. PAPER FEED ERRORS


Subject
Tray
errors
Jam
code 009
Dog
eared
copies

Symptom
For PCL jobs if the machine
is in sleep mode
Duplex mode
Before paper transfer; duplex
mode

Cause
Printer firmware
The exit guide
plate is deformed
The exit guide
plate is deformed

Solution
Install version 1.04 or
later.
Do the procedures in
the TSB.
Do the procedures in
the TSB.

Note

TSB 026
TSB 026

Page 2 of 19

2. COPY PROCESS
Subject
Insufficient
fusing

Symptom

Machine
keeps going
during
process
control
When toner near-end
Replace
occurs
Toner
Cartridge
at the
wrong time

ACC

Used
Toner
Bottle is not
set
correctly

Not done when the


machine is in the Toner
Near End condition
This symptom occurs
more easily under lowtemperature conditions.

Cause
The Normal
setting was used
for Middle Thick
paper.
Engine firmware

System_Copy
firmware

System_Copy
firmware
The low
temperature
causes the toner
bottle to shrink, so
the bottle
sometimes does
not touch the
bottle set switch.

Solution
Instruct the users.

Note
TSB 012r

Install version 1.081:01


or later.

Install version 1.59 or


later.
If this firmware is not
available, set Sp3-10113 to 16 to a value of
0. This will make the
Toner Near End
condition occur later.
See TSB 015 for details
about this.
Install version 1.60 or
later.

TSB 015

Attach the cushion and


replace the magnet
catch.

TSB 022

Page 3 of 19

3. CONNECTIVITY
Subject
Cannot get
IP address
Cannot get
IP address
Cannot get
IP address
Problems
with Netware

Web Image
Monitor
Web Image
Monitor
Web Image
Monitor
Web Image
Monitor
Image
Web
Monitor
Image
Web
Monitor
Web Image
Monitor
Web service
stalls

Web service
stalls

Web service
stalls

Web Smart
Device
Monitor
Web Smart
Device
Monitor
Web Smart
Device
Monitor

Symptom
Cannot get from DHCP
server if Autonet is
disabled.
Cannot get from DHCP
server in some cases
From a DHCP Server
through a DHCP Relay
Agent
Cannot connect in
environments with
multiple NetWare servers
in the same NDS tree
Cannot install SDK
application with WIM
Custom size can be
selected even if disabled
with an SP mode
ROM updates fail via
WebImageMonitor if the
Transfer Log Setting is On
Garbled characters
(filenames, user names in
Korean)
Cannot download stored
files
Slow, if SSDP is enabled
"Replace Bk PCU" is not
displayed
If you try to make an IPP
Authentication password
of 8 two-byte numeric
digits
If you access Wireless
LAN settings -> Refresh
when using Firefox or
Netscape browsers,
If settings are changed at
the same time as
ScanRouter is accessing
the machine
Some settings are not
applied to the target
machines
User name/user code not
shown in the job log
Cannot transfer logs if the
Document Server is
accessed via
WebImageMonitor 100
times without a power
cycle

Cause
Network
firmware

Solution
Install version 5.10 or later.

Network
firmware
Network
firmware

Install version 5.11 or later.

Network
firmware

Install version 5.10 or later.

System_copy
firmware
Websys
firmware

Install version 1.49.3 or later.

System_copy
firmware

Install version 1.62.1 or later.

Netfile firmware

Install version 3.00 or later.

Netfile firmware

Install version 3.01 or later.

Network
firmware
Printer firmware

Install version 5.17 or later.

Note

Install version 5.12 or later.

Install version 1.05 or later.

Install version 1.13 or later.

Websys
firmware

Install version 1.05 or later.

Websys
firmware

Install version 1.05 or later.

Netfile firmware

Install version 3.02 or later.

Websys
firmware

Install version 1.06 or later.

Printer firmware

Install version 1.11 or later.

Netfile firmware

Install version 3.02 or later.

Page 4 of 19

Subject
Web Smart
Device
Monitor
404 Not
found

Symptom
Some entries not shown
correctly

Cause
System_copy
firmware

Solution
Install version 1.62.1 or later.

When accessing the


document server in WIM
via a single sign-on server

Websys
firmware
System_copy
firmware
WebDocBox
firmware
Netfile firmware
Printer firmware
Fax firmware

Install version 1.07 or later.

Websys
firmware

404 error

When a user tries to


access WebImageMonitor
after a restoration of the
address book is cancelled

404 error

Returned by WIM after the Network


"Date and time" setting is
firmware
configured via a Web
SmartDeviceMonitor
ver.2.0 Batch
Configuration
No reply until power off/on Websys
firmware

On-Demand
E-mail
Notification
Notification
emails

Fax

Fax
Documents
not sent to
folder
Dummy files
sent

SMB printing
DNS

If a supply call is
generated under certain
conditions, many
notification emails are
then sent out.
The first destination in a
500-destination group is
deleted
Does not work after
controller reset
Not sent to SMB or NCP
folder paths containing a
mix of both 1-byte and 2byte characters.
Dummy files entitled "Lost
Document" are sent to the
ScanRouter server for
Sample Print/Hold
Print/Locked Print job
types.
Sometimes not available
The machine is not
registered with a DNS
server by a DHCP relay
agent

Install version 1.60 or later.


Install version 1.14 or later.
Install version 2.01.8 or later.
Install version 1.06 or later.
Install version 02.02.00 or
later.
Install version 1.07 or later.

Note

Refer to
the
B230
Firmware
History
for more
informat
ion

Install version 5.13 or later.

Install version 1.07 or later.

System_copy
firmware

Install version 1.70 or later.

Fax firmware

Install version 02.02.00 or


later.

System_copy
firmware
Netfile firmware

Install version 1.58 or later.


Install version 2.01.8 or later.

Netfile firmware

Install version 2.01.8 or later.

Network
firmware
Network
firmware

Install version 5.12 or later.


Install version 5.13 or later.

Page 5 of 19

Subject
DNS

IPP

Cannot
download
files

Cannot
access
network

Wireless LAN
NIB summary
DeskTop
Binder

Symptom
The machine fails to
renew with the DDNS
server
IPP clients do not print to
machines that joined the
network using mDNS
(Bonjour)
Using WebImageMonitor
in the Safari browser,
address book back-up
files cannot be
downloaded.
The hub has link flapping
enabled.
The "Ethernet speed"
setting is not "Auto".
Connection dropped
The Interface Speed is
shown as "Link down" if
WLAN is enabled.
Cannot print or deliver
documents if the
Document Server is
accessed via
WebImageMonitor 100
times without a power
cycle

Cause
Network
firmware

Solution
Install version 5.13 or later.

Network
firmware

Install version 5.13 or later.

Websys
firmware

Install version 1.09.1 or later.

System_copy
firmware

Install version 1.66 or later.

Network
firmware
Network
firmware

Install version 5.17 or later.

Netfile firmware

Install version 3.02 or later.

Note

Install version 5.17 or later.

Page 6 of 19

4. PRINTING
Subject
Jobs not
printed
Jobs not
printed

Jobs not
printed
Jobs
deleted
from spool

Garbage
characters
Garbage
characters
PDF file
defective

PCL
printing
PCL
printing

Symptom
If sent before the printer
or fax application is not
started after power on
PCL6 jobs canceled
after the machine prints
more than 2000 jobs.
Jobs submitted from
Mac OS via AppleTalk
Turning the power off/on
causes all jobs that were
sent via sftp to be
deleted from the sftp
spool
PCL: After several
hundred pages printed
without power off
PCL jobs with separator
pages
Adobe Acrobat/RPCS
driver: Missing
characters or portions of
characters
Line pitch on print larger
than on original
Printed page extends
beyond border on right
hand side

Cause
Network firmware

Solution
Install version 5.10 or
later.

Printer firmware

Install version 1.10 or


later.

Network firmware

Install version 5.17 or


later.
Install version 5.10 or
later.

Network firmware

Printer firmware

Install version 1.05 or


later.

Printer firmware

Install version 1.05 or


later.
Install version 1.06 or
later.

Printer firmware

Printer firmware
Printer firmware

Note

Install version 1.13 or


later.
Install version 1.13 or
later.

Page 7 of 19

5. SCANNING
Subject
PDF file
defective

Scan to
NCP
problems

Symptom
Size of the file made by
the scanner not the
same as selected at the
op panel

Cause
Netfile firmware
System_copy
firmware
Netfile firmware
System_copy
firmware
System_copy
firmware
Scanner firmware

Solution
Install version 2.01.8 or
later.
Install version 1.60 or
later.
Install version 2.02.8a or
later.
Install version 1.62.1 or
later.
Install version 1.68 or
later.
Install version 1.24 or
later.

Note

Page 8 of 19

6. OPERATION PANEL
Subject
Garbage
characters

Garbage
characters

Cannot
select an
application
button in
User Tools
and SP
mode
Buttons
grayed out
Not working

Symptom
2-byte fonts in the Key
Display name shown as
garbage letters
Filenames, user names
in Korean
Occurs when connected
to @Remote and the
controller board was just
changed

Cause
System_copy
firmware

Solution
Install version 1.56 or
later.

Netfile firmware

Install version 3.00 or


later.
Install version 1.60 or
later.

After selecting a file in


the Print Jobs menu
After recovery from
Energy Saver, the LCD
turns black and none of
the buttons work

Printer firmware

System_copy
firmware

System_copy
firmware

Note

Install version 1.06 or


later.
Install version 1.67 or
later.

Page 9 of 19

7. SECURITY
Subject
SSL/TLS

Symptom
Rollback vulnerability

Cause
Network firmware

Blank SSID

SSID is blank in the


configuration page, if
it is 32 characters
long.
When they login to
the device via Web
Image Monitor within
about 1 second.
Windows Vista via
SMB
Integration server

Network firmware

All users log in


with the same
privileges
Cannot login
Cannot login

Proxy error
displayed
Login user
names not
stored
Users can
change settings
without
necessary
privileges
Unauthorized
use not logged
Unauthenticated
access to Web
Image Monitor is
possible

Unauthenticated
access to Web
Image Monitor is
possible

Solution
Install version 5.10 or
later.
Install version 5.10 or
later.

Websys firmware

Install version 1.06 or


later.

Network firmware

System_copy
firmware
After power turned on System_copy
firmware
Contained a space
System_copy
firmware

Install version 5.12 or


later.
Install version 1.60 or
later.
Install version 1.59 or
later.
Install version 1.66 or
later.

Web Image Monitor


settings

Websys firmware

Install version 1.12 or


later.

Copying attempts not


logged
If Selective User
Authentication (SP5420-041) and User
Authentication are
both enabled,
unauthenticated
users can access the
urls of WIM's Printer
Job History, Printer
Error Log and Print
Job List.
Personal Information
Protect (SP5-888001 = 1) cannot
prevent users from
accessing the urls of
WIM's Printer Job
History, Printer Error
Log and Print Job
List.

System/Copy
firmware
Printer firmware

Install version 1.69 or


later.
Install version 1.13 or
later.

Printer firmware

Install version 1.13 or


later.

Note

Page 10 of 19

8. ERROR CODES
Subject

SC142
SC672
SC687
SC687

SC819

SC819

SC868

SC880

SC990

SC990

SC990

SC991

SC 997

Symptom

Jobs with a lot of


pages
Jobs with a lot of
pages
Document server,
Magazine, 2400 x 600
dpi
If IP-FAX is not used
for a while in certain
network environments.
Power turned off/on
during remote firmware
update

Print job sent to the


document server (only
if a file format
converter is installed)
Printing the SMC
When installing an
embedded RC Gate
via a Proxy
Server
If a job that contains
a large amount of
data per page is
printed in duplex.
Printing the SMC, if an
EFI controller is
installed
When "VM Platform" is
selected in the User
Tools menu

Cause
Engine firmware
System_copy
firmware
System_copy
firmware
System_copy
firmware

Solution
Install version 1.131:01
or later.
Install version 1.56 or
later.
Install version 1.56 or
later.
Install version 1.58 or
later.

Additional G3
firmware

Install version 02.02.00


or later.

System_copy
firmware

Install version 1.58 or


later.

Damaged SD
card containing
the VM option.
The card may
have been
damaged during
installation.
System_copy
firmware

Make sure that the


installation procedure is
followed exactly.

Install version 1.56 or


later.

System_copy
firmware
System/Copy
firmware

Install version 1.56 or


later.
Install version 1.69 or
later.

System_copy
firmware

Install version 1.70 or


later.

System_copy
firmware

Install version 1.65 or


later.

VM card firmware

Install version 2.10 or


later.

Note

Refer to
B861 002
for more
details.

Page 11 of 19

9. OPTIONAL UNITS

Subject
Printer
Controller
E-3000

Symptom
Internet Explorer
crashes

Cause
Solution
Apply 1-QWOVA.ps for Printer Controller E5000 system version 1.01.

Printer
Controller
E-3000

The Euro character


overlaps adjacent
characters

Apply 1-RH3FR.ps for Printer Controller E5000 system version 1.01.

Printer
Controller
E-3000

When printing from


Adobe Illustrator, the
print loses color if
Composite Overprint is
turned on.
Prepaid Card: Print job
is not counted if External
Charge Unit is set to
"B&W" only.
Scanned jobs with LEF
direction and saved as
JPEG cannot be opened
in Adobe Illustrator 10.
A job that uses a
Custom paper size does
not print and the copier
displays an incorrect
message to load the
wrong paper size.
Configure doesn't launch
when Java 6 is installed.

Apply 1-S38WZ.ps for Printer Controller E3000 system version 1.01.

The tray alignment setup


menu closes and the
Fiery menu goes back to
Fiery idle prematurely.
Fiery email print
confirmation reply uses
incorrect coding of local
characters
The patch information
on the configuration is
different from the actual
patch configuration.

Apply 1-T6D99.ps for Printer Controller E3000 system version 1.01.

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000

After one or more


patches are installed on
the E-3000, the system
software is not working
well.

Apply 1-RH3HB.ps for Printer Controller E3000 system version 1.01.

Apply 1-RWEUS.ps for Printer Controller E3000 system version 1.01.

Apply 1-RYZ6V.ps for Printer Controller E3000 system version 1.01.

Apply 1-T3RFE.ps for Printer Controller E3000 system version 1.01.

Apply 1-TWN5S.ps for Printer Controller E3000 system version 1.01.

Apply 1-UWFVR.ps for Printer Controller E5000 system version 1.01.


This cleans up the patch information, but only
for the patches listed in the RTB, and not for
later patches.
Backup and Restore was done without
installing the patch 1-UWFW3.ps for Printer
Controller E-3000 system version 1.01.
The patch configuration is incorrect.

Note
Refer to TSB
G889 -002
for more
information.
Refer to TSB
G889 -003
for more
information.
Refer to TSB
G889 -013
for more
information.
Refer to TSB
G889 -014
for more
information.
Refer to TSB
G889 -004
for more
information.
Refer to TSB
G889 -005
for more
information.

Refer to TSB
G889 -006
for more
information.
Refer to TSB
G889 -007
for more
information.
Refer to TSB
G889 -008
for more
information.
Refer to TSB
G889 -009
for more
information.
Refer to TSB
G889 -010
for more
information.

Page 12 of 19

Subject
Printer
Controller
E-3000

Symptom
PS: Printing stops in the
middle

Printer
Controller
E-3000

The image on the


second copy of a print is
rotated 90 degrees
when printing a job from
Illustrator CS3 on
OSX10.5.
A General SMB
operation error occurs
when scanning via SMB
to a Windows Vista
share folder
Print Range section is
missing from
CommandWorkStation
job properties under the
Job Info section.
Printing a booklet job
cancels when user code
authentication is set on
the copier.
Scanning with Platen
and Mixed size scan
options will destabilizes
the scanner

Printer
Controller
E-3000

Printer
Controller
E-3000

Printer
Controller
E-3000
Printer
Controller
E-3000

Printer
Controller
E-3000
Printer
Controller
E-3000
Printer
Controller
E-3000

Print job stops when a


fax print job and the file
print job are sent at the
same time.
Some of the texts are
overlapping with each
other.
The system software
installation tool does not
format the Fierys hard
drive as expected.
Please wait stays on
the LCD and the system
doesnt come to idle
after system installation.

Cause
Solution
Apply 1-UCLZQ.ps for Printer Controller E3000 system version 1.01.
Apply 1-UWFVR beforehand as a
prerequisite patch.
Apply 1-XAUJ3.ps for Printer Controller E3000 system version 1.01.

Note
Refer to TSB
G889 -005
for more
information.
Refer to TSB
G889 - 15

Apply 1-VXUKA.ps for Printer Controller E3000 system version 1.01.


Apply 1-UWFVR beforehand as a
prerequisite patch.

Refer to TSB
G889 - 16

Apply 1- STKWR.ps for Printer Controller E3000 system version 1.01.


Apply 1-UWFVR beforehand as a
prerequisite patch.

Refer to TSB
G889 - 20

Apply 1- STKWR.ps for Printer Controller E3000 system version 1.01.


Apply 1-UWFVR beforehand as a
prerequisite patch.
Apply 1- ZCXHV.ps for Printer Controller E3000 system version 1.01.
Apply 1-UWFVR beforehand as a
prerequisite patch.

Refer to TSB
G889 - 20

Apply 1- ZCXHV.ps for Printer Controller E3000 system version 1.01.


Apply 1-UWFVR beforehand as a
prerequisite patch.
Apply 1- 107AV6.ps for Printer Controller E3000 system version 1.01.
Apply 1-UWFVR beforehand as a
prerequisite patch.
Use the HDD format utility 1.0 as explained in
the TSB.

Refer to TSB
G889 - 19

Refer to TSB
G889 - 19

Refer to TSB
G889 - 18

Refer to TSB
G889 - 17

Page 13 of 19

Subject
Fax

Symptom
TIFF files not displayed

Cause
VM card firmware

Fax

Senders information not


set
SC868
The VM card cannot be
re-installed
SDK applications cannot
be installed
0301 error at installation
Cannot reinstall the card
Cannot install SDK
applications

Fax firmware

Jam with thick paper,


A3, stapling and
punching

Booklet finisher
firmware

VM card
VM card
VM card
VM Card
VM Card
VM Card
Booklet
finisher

Damaged SD card
containing the VM
option. The card may
have been damaged
during installation.
The user turned the
power OFF before
installation finished

Solution
Install version 2.10 or
later.
Install version
03.00.00 or later.
Make sure that the
installation procedure
is followed exactly.

Reset some SP
Modes and try to
install again.

Note

See the TSB


009 for
details of the
installation
procedure.
See PUB
077 for
details on
the SPs to
reset.

Install version 1.24 or


later.

Page 14 of 19

10. IMAGE PROBLEMS


Subject
Bad print
quality
Top part of the
image printed
at the bottom
Low image
density
Image cut off

Overlapping
page images

printed
Pages
upside down

Symptom
PCL raster data:
Superimposed images,
etc
When using Erase
Margin Adjustment

Cause
Printer firmware

Solution
Install version 1.03 or
later.

System_copy
firmware

Install version 1.49.1


or later.

The laser optics shutter


does not open correctly
Fax documents stored in
the document server,
when viewed or
downloaded as PDF via
WebImageMonitor.
2 jobs stored on the
hard disk become a
single job with
overlapping images

Engine firmware

Install version
1.11.01 or later.
Install version 2.03.8
or later.

System_copy
firmware

Install version 1.65 or


later.

Some pages of mixed


orientation documents

PS3 firmware

Install version 1.01 or


later.

Netfile firmware

Note

See the B230


Firmware
History for the
conditions
when this
occurs

Page 15 of 19

11. MECHANICAL PROBLEMS

Subject
Noise

Symptom
Grinding/moaning sound
from the drum unit

Noise

Medium to high-pitched
moaning sound (450Hz)
from the ITB cleaning
unit

Damaged
platen cover

A small area on the


lower front edge of the
platen cover sheet is
damaged.

Damaged
duplex unit

Parts connecting the


duplex unit and the
machine are damaged

Cause
The temperature
inside the drum
unit rises,
causing the
lubrication blade
to vibrate.
The exit seal
was made too
thick, which
increases the
contact pressure
on the ITB.
The sheet is
gradually worn
down because
the user always
touches it when
opening/closing
the cover.
The operator
leans on the
duplex unit
opening.

Solution
Do the procedure in
the TSB

Note
TSB 011R

Do the procedure in
the TSB.

TSB 011R

Temporary: Cover
the damaged part
with tape, or turn the
sheet around.
Permanent: Install
the modified platen
cover sheet
Do the procedures in
TSB 027..

Modified
sheet: P/N
G3291371
TSB G329001R

Refer to TSB
B230 027 for
more
information.

Page 16 of 19

12. OTHERS
Subject
The machine
stalls

The machine
stalls
The machine
stalls

The machine
stalls

Machine
freezes

Machine
freezes

Machine
freezes

Machine
freezes
Machine
freezes

Machine
freezes
Machine
freezes
Machine
freezes

Symptom
If certain operations
are done several
times from WIM
without cycling the
power.
HPGL syntax error
After waking from
sleep mode (for
machines that have
an SNTP server)
Soon after a power
cycle, a Java SDK
application is
accessed from
Extended Feature
Settings on the
operation panel.
A user tries to print a
stored job (e.g.
Locked Print) while
the ScanRouter
capture function is
enabled
Duplex, EFI
controller, external
counter that
decrements
PCL jobs containing
character codes that
are not on the font
SD card
Jobs containing
bitmapped PCL fonts
Waking up from
sleep mode

Printing with DOS


unit enabled
Rebooting after
remote firmware
update
During a PCL job

Cause
Network firmware

Solution
Install version 5.10 or
later.

Printer firmware

Install version 1.04 or


later.
Install version 1.20 or
later.

Scanner firmware

System_copy
firmware

Install version 1.49.3 or


later.

Printer firmware

Install version 1.07 or


later.

Engine firmware

Install version 1.11.01 or


later.

Printer firmware

Install version 1.08 or


later.

Printer firmware

Install version 1.08 or


later.
Install version 1.22 or
later.

Scanner firmware

System_Copy
firmware
System_Copy
firmware

Install version 1.66 or


later.
Install version 1.66 or
later.

Printer firmware

Install version 1.10 or


later.

Note
See B230
Firmware
History for
details.

See B230
Firmware
History for
details.

Page 17 of 19

Subject
Machine
freezes

Machine
freezes

Machine
freezes

The scanner
application
stalls
The scanner
application
stalls
Wording errors
Wording errors

Wording errors
Wording errors
Wording errors
Wording errors
Wording
errors
Incorrect
language
Cannot turn
the machine
off
Counters

PM alert not at
the default
value

Symptom
Some LPR jobs
cause a stall if the
USB interface is
disabled.
"Processing" is
displayed in the
operation panel.
PCL job is submitted
via sftp while the
printer spooler or sftp
spooler are stopped.
If it mis-detects the
size of the original
during a job set for
"Original Feed
Type/Stamp" and
"Mixed Sizes".
After waking from
sleep mode (for
machines that have
an SNTP server)
Waking up from
sleep mode

Cause
Network firmware

Solution
Install version 5.17 or
later.

Network firmware

Install version 5.17 or


later.

ARDF firmware

Install version 2.33.06


or later.

Scanner firmware

Install version 1.20 or


later.

Scanner firmware

Install version 1.22 or


later.

Swedish (Config
page, Menu list)
Chinese: 8k paper
size not shown
correctly
Web Image Monitor:
Several languages
Web Image Monitor:
Russian
Turkish

Printer firmware

Install version 1.03 or


later.
Install version 1.05 or
later.

Web Image Monitor:


Russian
Polish
Russian (reports not
output in Russian)
If "Clear Modes" is
selected while the
machine prepares
the preview display
"Total Printouts:
Scanner(Scanner)" in
the csv file created
by SDM for Admin
contains all zeroes.

Websys firmware

Websys firmware
Websys firmware
Websys firmware
Websys firmware
Language
firmware
Printer firmware
System_copy
firmware

Note

See B230
Firmware
History for
details.

Install version 1.06 or


later.
Install version 1.07 or
later.
Install version 1.10 or
later.
Install version 1.09.1 or
later.
Install version 0.75 or
later.
Install version 1.04 or
later.
Install version 1.49.3 or
later.

Netfile firmware

Install version 2.01.8 or


later.

Some SP settings
are wrong
Engine firmware

New firmware
Install version 1.11.01 or
later.
Page 18 of 19

Subject
Job history

Job history

The machine
beeps at the
wrong time
Some jobs not
shown in job
history
No recovery
from energy
saver mode
No recovery
from energy
saver mode

Setting returns
to default after
power on
copy
Cannot
files

Symptom
Stored files (e.g.,
locked print) not
shown
Destinations of scans
are not shown

Cause
System_copy
firmware

Solution
Install version 1.62.1 or
later.

Scanner firmware

Install version 1.23 or


later.
Install version 1.03.00 or
later.

Fax firmware

Stored jobs (e.g.,


Locked Print), if a
hard disk is installed
When accessed by a
server application

Websys firmware

Install version 1.09.1 or


later.

VM Card C
firmware

Install version 2.09 or


later.

After using the


operation switch to
recover from
Economy Mode, the
"Maintenance"
mark and error LED
blink and cannot be
stopped.
"Blank Page Print"
(User Tools->Printer
Features->System)
reverts to its default
(ON)

System_copy
firmware

Install version 1.70 or


later.

Printer firmware

Install version 1.10 or


later.

VM card firmware

Install version 2.10 or


later.

Note

Page 19 of 19

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