Sharing
PMI Mongolia Congress 2014
Christine Yau
Vice President, Information Technology Systems Integration, PCCW Solutions (HK)
Executive Vice President - External, PMI Hong Kong Chapter
Project Management
Case Sharing
Transport project
1. No. of Hardware Vendor : 11
2. No. of Software Vendor : 11
3. No. of Consultant firm: 2
4. Major Systems to be integrated : 17
Major Issues
Data conversion which is complex and time consuming
(Partner expertise)
Team does not have skillful GIS skillset (partner expertise)
e-Services project
1. No. of Hardware Vendor : 8
2. No. of Software Vendor : 11
3. No. of Consultant firm : n/a
4. Major Systems to be integrated : 15
Major Issues
Continuous changing of Government Standards or Latest
Technologies update (Project Management / Design)
Large number of interfaces for different systems of the
customers (Interface Design)
Contingency Planning of the failure of other systems
(Operation / Design)
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Buy in
What -
Expectations
Why -
Reason / Purpose
When -
How -
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Stakeholder Management is
an important discipline that
successful people use
to win support from others.
It helps them ensure that
their projects succeed
where others fail.
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Directions of Influence
Managing oneself to
ensure a positive
contribution
Inwards
Competition and
relationship with peers &
Communities of Practice
e.g. compete for scarce
team skills & Funding $$
Manage
sponsors and
Maintaining
organizational
commitment
Upwards
Forwards
Outwards
Project
Sidewards
Downwards
Managing Team
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High
Degree
Low
Low
Project Timeline
High
Summary
Make sure you always keep the most influential and
supportive stakeholders abreast of project progress,
risks and issues and dont hesitate to ask them for help
when needed.
Pay attention to stakeholders who have a lot of power
and influence but who are not supportive of the project.
Approach them with honesty and openness and listen
to their concerns.
When they sense that you have integrity and is doing
your best to accommodate everyones needs, they
will soon start to respect you and support you.
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Summary
Key to stakeholder management is to first and foremost
understand
each stakeholders interest in your project and
to spend sufficient time gaining and maintaining the
support of those that matter the most to the success
of your project.
The best way to gain and maintain a stakeholders
support is to listen to and respect that person, and to
appreciate his or her motives and needs.
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