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TopInterviewQuestionsforDesktopSupportEngineer(Microsoft)IntenseSchool

BasicNetworkConcepts:
Datacommunicationandtransmissiontechniques
FundamentalsofOSIandTCP/IPmodel
IPaddressclasses
IPsubnetting
IPv6fundamentals
Basicsofswitching
WindowsFunctionalities:
InstallingWindowsOperatingSystemondesktops
Managingandtroubleshootingaccesstosharedfolders
Configuringandtroubleshootinghardwaredevicesanddrivers
Troubleshootingsystemstartupanduserloginproblems
Configuringandtroubleshootingremoteconnections
ConfiguringandtroubleshootingInternetExplorer
ConfiguringandtroubleshootingOutlookExpress
Resolvingissuesrelatedtoapplicationcustomization
Identifyingandtroubleshootingproblemsrelatedtosecuritypermissions
DHCP
DNS
Schedulingtasks
TopInterviewQuestionsforaDesktopSupportEngineer(Microsoft)Position:
Allofthequestionsbelowareverycommonandmustbepreparedforbeforefacinganyinterviewfora
DesktopSupportorWindowsAdministrationEngineerposition.
Q:WhichWindowsOSareyoumostcomfortablewith?
A:ThisisaverybasicquestionandyoucanprepareyouranswerbyresearchingwhichOSversionisused
bythecompanyyoureapplyingin.Besuretodoalittlereadingonthesystemsyouarefamiliarwith,so
youcanshowcaseyourskills.
Q:WhydoweuseDHCP?
A:DynamicHostConfigurationProtocol(DHCP)isusedtoassigndynamicIPaddressestonetwork
devices,allowingthemtohaveadifferentIPaddresseachtimetheyareconnectedtothenetwork.
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Q:WhatisDNSandwhydoweuseitonworkstations?
A:TheDomainNameSystem(DNS)isusedtoresolvehumanreadablehostnameslike
www.intenseschool.comintomachinereadableIPaddresseslike69.143.201.22.TheDNSaddressis
configuredonworkstations.WindowsredirectsalldomainnamestoresolveintoIPaddresses.
Q:Whatisadefaultgateway?WhathappensifIdonthaveone?
A:Adefaultgatewayisaroutingdeviceusedtoforwardalltrafficthatisnotaddressedtoadestination
withinthelocalnetworkorlocalsubnet.Ifyoudonthaveadefaultgateway,itisnotpossibleto
communicatewiththenetworkdevice/hostofdifferentnetworks.Dialupinternetconnectionsdonot
requireadefaultgatewaythoughbecauseitispresentintheISPitself.
Q:HowdoIfindthepaththatapackettakestoitsdestination?
A:Usingtracertcommandletsyouseethepathtravelledbyapackettoitsdestination.
Q:WhatistheuseofSafeMode?WhenshouldweuseitinWindows?
A:Often,wehavetostartWindowsinSafeModeinordertoremovespywareorfortroubleshootingdriver
problemsandotherdiagnosticpurposes.Onlyspecificprogramsandfileswithlimiteddriversupportare
neededtoruntheoperatingsystem.Thiswillallowyoutoattempttoremoveviruses,changebaddrivers
andperformotherdiagnostictasksthatcannotbedoneinNormalMode.
Q:HowdoIstartinSafeMode?
A:Method1:Rebootthecomputer.StartpressingtheF8keyassoonasyoursystemstartstoboot.This
willopenmultiplebootoptionsincludingSafeMode.
Method2:OpenRun,typemsconfigandpressEnter.Asystemconfigurationwindowwillpopupnowgo
totheBoottab,checktheSafebootboxandselectMinimalforatypicalsafeboot.ClickApplyandyour
computerwillbootintoSafeModethenexttimeitrestarts.
Q:WhatistheuseoftheBOOT.inifile?
A:Boot.inifilesarerequiredinbootingWindowsoperatingsystems,startingwithWindowsNT.Theboot.ini
filealsoprovidesflexibilityfordualbootingmultipleoperatingsystemsonthesamecomputer.
Q:HowdoIeditmyBoot.ini?
A:FromWindows:
OpenRun,typemsconfigandpressEntertoopenSystemConfigurationUtility.Selectthetablabelled
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TopInterviewQuestionsforDesktopSupportEngineer(Microsoft)IntenseSchool

BOOT.INI.ClickthebuttonlabelledCheckAllBootPaths.Adialogboxwillopendetailingthelocationof
anyinvalidoperatingsystemlocations.
Q:WhichcommandisusedtocheckIPconfiguration?
A:Youcanuseipconfig/alltodisplayallofthecurrentTCP/IPconfigurationvalues,includingtheIP
address,subnetmask,defaultgateway,andWindowsInternetNamingService(WINS)andDNS
configurations.
Q:HowcanImakemyharddiskdynamic?
A:GotoRunthentypediskmgmt.msc.Afterthat,rightclickonharddisktoconvertabasicdisktodynamic
disk.
Note:Youshouldbeloggedinwithanadministratoraccount.
Q:Whatisthebluescreenofdeath?
A:ABlueScreenerrorismainlyduetohardwareorsoftwareincompatibilitywithinthesystem.Themost
commonreasonsforaBlueScreenofDeath(BSD)areunwantedsoftwareinstallation,highCPUusage
andfaultyRAM.Trythefollowingoptions.
1.PullouttheRAMcard,rubitwithrubberonthechipside,andreinsert.
2.IfaBSDstilloccurs,tryusingthatRAMonanothersystem.
3.EveryBSDhasauniquecodetrysearchingitonGoogletofindasolution.
Q:Whataresomecommonsourcesofcomputervirusesandhowcanyoupreventbeinginfected?
A:SomecommonsourcesareInternetdownloads,emailattachments,andinfectedCDs/DVDs.Youcan
usetrustedantivirussoftwareandupdateitregularly.Makesureitcheckseveryfileonthecomputer.
Backupyoursystemperiodicallyincaseamajorinfectionoccurs,andbeawareofallsoftwareand
programsthatrunonyourcomputer.Neverclickasuspiciouslinkordownloadasuspiciousfile.
Q:DescribesomecommonlyusedLANcables.WhatisthemaximumlengthofLANcablefor
propercommunication?
A:Therearemainlytwotypes:
1.Cat5(Category5where5indicatestwistsperinch)&Cat5e(5eindicates5twistsperinchperpair
whichleadstoreducedcrosstalk).BothCat5&5eareUTPcablesthatcansupportupto100
Mbps.
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2.Cat6&6eareUTPcablesthatcansupportupto1Gbps.
Afterabout80meters(260feet),youwillusuallyseeareductioninspeed.
Q:Windowscannotcurrentlycheckforupdateswhatcouldbethepossiblereasons?
A:Therecouldbetwopossiblereasons:
1.Missing/corruptedfiles
2.Updateservicesdown
Method1:ContactMicrosoft:http://support.microsoft.com/mats/windows_update/
Method2:Pleasefollowthestepsbelow:
a.GotoRun,typeservices.mscwithoutquotesandpressEnter.
b.LocateWindowsUpdate.
c.RightclickonServiceandselectProperties.
d.InStartuptype,selectEnable.
e.ClickStartunderServicestatus.
f.ClickOK.
Q:WhatistheSysWOW64folder?
A:Itisnormallyfoundina64bitOS,forexample64bitWin7.Thisfolderisverysimilartothesystem32
folderofthe32bitOS.
Q:WhatdoyoumeanbyNTLDRError?
A:NTLDRisknownastheNetworkLoader.Ithelpsinloadingtheoperatingsystem.Ifanysystemis
showingNTLDRismissingthenyouneedtocopytheNTLDRfilefromoperatingsystemCD.

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