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Dr.G.R.Damodaran College of Science

(Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Reaccredited at the 'A' Grade Level by the NAAC and ISO 9001:2008 Certified
CRISL rated 'A' (TN) for MBA and MIB Programmes
. I B.Com(CS) [2014-2017]
Semester I
Core: Corporate Communication 105C
Multiple Choice Questions.
1. The words, sounds and expressions which represent what people intend to communicate are known as
A. Symbols
B. Noise
C. Channel of Communication
D. The sender
ANSWER: A
2. When a receiver receives a message, they must first ------ the symbols
A. Decode
B. Understand
C. Filter
D. Listen to
ANSWER: A
3. Any factor which disturbs, confuses, or interferes with the communication of a message is known as
A. Disturbance
B. Inaccurate encoding
C. Inaccurate decoding
D. Noise
ANSWER: D
4. A manager's posture during a communication with a colleague is an example of which aspect of the
communication process?
A. Verbal communication
B. Non-verbal communication
C. Audiovisual communication
D. Multimedia communication
ANSWER: B
5. Which of the following is not a method of upward communication?
A. Employee opinion survey
B. Team briefing
C. Suggestion scheme
D. Formal appeal or grievance procedure

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ANSWER: B
6. All of the following are types of communication except
A. Command communication
B. Downward communication
C. Upward Communication
D. Horizontal communication
ANSWER: A
7. Communication between departments or functional units of companies is known as
A. Department communication
B. Upward communication
C. Downward communication
D. Horizontal communication
ANSWER: D
8. Raised eyebrows and shrugs are examples of
A. Cross-cultural communication
B. Poor communication
C. Good communication
D. Body language
ANSWER: D
9. All of the following may be used in nonverbal communication except
A. Cue cards
B. Props
C. Office decor
D. Artifacts
ANSWER: A
10. All of the following might be involved in nonverbal communication except
A. Touch
B. Facial expressions
C. Gaze
D. Phone messages
ANSWER: D
11. All of the following might be used to improve organizational communication except
A. Surveys and feedback
B. Management training
C. TV networks
D. Filtering
ANSWER: D
12. All of the following are necessary for communication except
A. Senders
B. Filters
C. Receivers
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D. Feedback
ANSWER: B
13. Lack of openness in communication
A. Reduces employee satisfaction
B. Reduces management satisfaction
C. Shows good management control
D. Increases employee satisfaction
ANSWER: A
14. What is necessary for effective communication to occur?
A. the right environment, the right people, a message in a timely manner
B. the right information, the right environment, feedback
C. the right people, the right information, a message in a timely manner
D. the right people, feedback, the right information
ANSWER: C
15. Communication following strict lines of authority and reporting relationships is known as
A. Open door policy
B. Effective communication
C. Chain of command
D. the grapevine
ANSWER: C
16. Rumours are likely to spread fastest in all of the following instances except when
A. the rumour seems credible
B. the recipient is emotionally anxious
C. the recipient is not concerned about the information
D. the information is ambiguous
ANSWER: C
17. At least ---------- of the grapevine on organizational matters is considered to be correct
A. 50%
B. 25%
C. 75%
D. 90%
ANSWER: C
18. Three ways in which communication flows through formal organizational channels are called
A. loose coupling, tight coupling, and uncoupling
B. positive flow, negative flow, and peripheral flow
C. the grapevine, the gatekeeper, and the network
D. downward flow, upward flow, and horizontal flow
ANSWER: D
19. Which of the following is a good example of horizontal flow in an organization?
A. When employees give their supervisors reports listing their accomplishments during the last year
B. When the department heads of marketing and research get together for a meeting
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C. When, at a party, the vice-president's secretary tells the husband of one of the employees about plans
for layoffs
D. When a supervisor issues a statement to all subordinates explaining new travel policies
ANSWER: B
20. Which of the following problems can occur as a result of ineffective downward flow?
A. Employees feeling that they don't receive enough information to do their jobs
B. Employees feeling that they receive too much information
C. Employees feeling the information they do receive is not the information they need
D. All of the above
ANSWER: D
21. What is NOT true about organizational grapevines?
A. The grapevine is richer in content than formal communication and allows for immediate feedback and
clarification
B. The grapevine satisfies personal needs not met by formal channels
C. Rumors comprise only a small proportion of the information on the grapevine
D. Most of the grapevine is made up of rumors
ANSWER: D
22. The term organizational hierarchy implies
A. that organizations have some kind of structure
B. that organizations have different levels of command
C. that organizations employ organizational charts
D. All of the above
ANSWER: D
23. Surveys, suggestion boxes, and employee newsletters are considered to be --- types of communication
A. Downward
B. Upward
C. Grapevine
D. Lateral
ANSWER: B
24. The form of communication that typically involves interactions between individuals possessing equal
power is best referred to as
A. Upward
B. Downward
C. Horizontal
D. Vertical
ANSWER: C
25. Randy Trumble and Patrick Bell are managers of two different departments of Krazy Enterprise in St.
Louis. When these two gentlemen engage in business communications with each other, it is most probably
A. Lateral communication
B. Upward Communication
C. Grapevine communication
D. Downward communication
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ANSWER: A
26. Which of the following terms best identifies the informal, unofficial form of communication found
within most organizations?
A. Gossip
B. Lateral communication
C. Horizontal communication
D. Grapevine
ANSWER: D
27. Markham Grimes' office is located in the outer building of a twenty building complex. He frequently
encounters problems with his communications to the finance department located in the most inner building
of the complex. The communication problem encountered by Markham is one involving physical distance
and is best referred to as
A. Structural barrier
B. Organizational barrier
C. Hierarchical barrier
D. Interpersonal barrier
ANSWER: A
28. Which of the following is considered a method to help overcome personal barriers to effective
communication?
A. Engaging in excessive impression management
B. Impulsive behavior
C. Poor administrative practices
D. Improvement of listening skills
ANSWER: D
29. Feedback is a listeners
A. verbal critique of your message
B. aversion to a message
C. acceptance of a message
D. verbal or nonverbal responses to a message
ANSWER: D
30. To decode a message is to
A. translate ideas into code
B. interpret a message
C. reject a message
D. evaluate a message
ANSWER: B
31. A message is a signal that serves as
A. noise reduction
B. stimuli for a speaker
C. stimuli for a mass audience
D. stimuli for a receiver
ANSWER: D
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32. Feedback can come in the form of

A. environmental noise
B. nonverbal communication only
C. verbal communication only
D. verbal and nonverbal listener responses
ANSWER: D
33. In the communication process, a receiver is
A. the person who encodes an idea
B. message interference
C. a message pathway
D. the person who decodes a message
ANSWER: D
34. Noise does the following
A. focuses wandering thoughts
B. enhances a message
C. distorts or interferes with a message
D. causes listeners to listen to messages more carefully
ANSWER: C
35. An example of a communication channel is
A. face-to-face conversation
B. feedback
C. context
D. noise
ANSWER: A
36. Which of the three components are part of the human communication process?
A. Message, noise, feedback
B. Message, recording, feedback
C. Noise, feedback, jargon
D. Feedback, message, critiquing
ANSWER: A
37. Which of the following is an example of a nonverbal message?
A. Yelling
B. Eye contact
C. Jargon
D. Mumbling
ANSWER: B
38. The ability to communicate effectively
A. is a natural talent that cannot be learned
B. depends on the education level of those around you
C. can be learned
D. depends on not using technology to send messages
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ANSWER: C
39. A message can only be deemed effective when it is
A. repeated back as proof of understanding
B. communicated face-to-face
C. delivered with confidence
D. understood by others and produces the intended results
ANSWER: D
40. Encoding is important because it
A. guarantees that one's message will be decoded
B. Produces messages
C. eliminates noise
D. encourages listener feedback
ANSWER: B
41. Rumours would most likely flourish in situations where there is
A. strong leadership
B. mutual trust
C. anxiety and ambiguity
D. an unimportant issue
ANSWER: C
42. ------ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay
current problems
A. Interpersonal communication
B. Upward communication
C. Directional communication
D. Technical communication
ANSWER: B
43. Generally speaking, in business we communicate
A. to both persuade and inform
B. only to persuade
C. only to inform
D. only to entertain
ANSWER: A
44. The word communication is derived from communis (Latin) which means
A. common
B. community
C. message
D. oral speech
ANSWER: C
45. Effective communication is essentially a
A. both a one-way and a two-way process
B. two-way process
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C. one-way process
D. three-way process
ANSWER: A
46. Filters that affect the content of a message are in
A. the medium of communication
B. the mind of the listener
C. the minds of both the speaker and the listener
D. the mind of the speaker
ANSWER: C
47. As a process of sharing thoughts and ideas, communication suffers mainly from
A. both physical and non-physical barriers
B. non-physical barriers
C. gender differences
D. physical barriers
ANSWER: D
48. In business, the purpose of writing is mainly to
A. entertain
B. Both inform and persuade
C. persuade
D. inform
ANSWER: B
49. In writing business letters, one has to be
A. dull
B. formal
C. conventional
D. friendly
ANSWER: D
50. Technical accuracy of language means
A. correctness of grammar, spelling, and punctuation
B. direct narrative
C. active voice
D. simplicity
ANSWER: A
51. The principles of effective writing include
A. accuracy
B. brevity
C. clarity
D. brevity, clarity and accuracy
ANSWER: D
52. In issuing instructions, one should avoid the
A. subjunctive form
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B. passive voice
C. imperative form
D. active voice
ANSWER: B
53. The most important goal of business communication is
A. a favorable relationship between sender and receiver
B. organizational goodwill
C. receiver response
D. receiver understanding
ANSWER: D
54. Which of the following is NOT an issue to be considered by a message sender who wishes to achieve
the goal of receiver understanding?
A. Communication barriers
B. Message form and content
C. Professional growth
D. Receiver feedback
ANSWER: C
55. The sender's most important role in the communication process is to
A. analyze the receiver for the you-viewpoint
B. provide for feedback
C. remove communication barriers
D. select the type of message
ANSWER: A
56. When working to create and maintain a favorable relationship with a receiver, a sender should
A. do just what the receiver expects
B. impress the receiver by using technical terms
C. stress mutual interests and benefits
D. use positive wording
ANSWER: D
57. The sender analyzes the receiver's knowledge so that the sender can
A. avoid making a negative impression
B. choose the approach to use in the message
C. compose the message at the proper level
D. emphasize receiver benefits
ANSWER: C
58. Which of the following terms best describes the grapevine as a communication pattern?
A. Diagonal
B. Informal
C. Serial
D. Verbal
ANSWER: B

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59. If a receiver has a hearing problem that causes a communication barrier in a given situation,the sender
should
A. find a sign language interpreter
B. learn sign language
C. speak louder or put the message in writing
D. suggest that the receiver seek medical evaluation
ANSWER: C
60. Oral communication is the interchange of ------------- between the sender and receiver
A. written messages
B. cues and clues
C. signs and gestures
D. verbal messages
ANSWER: D
61. Oral communication is better than written communication for
A. saving time
B. conveying feelings and emotions
C. conveying facts and opinions
D. providing opportunity to refer back
ANSWER: B
62. The foremost barrier to oral communication is
A. humility
B. interestedness
C. poor listening
D. Lack of concentration
ANSWER: C
63. The effectiveness of Oral communication depends on the speakers ability to use
A. Simple language
B. Foreign words
C. Complex words
D. Long sentences
ANSWER: A
64. In oral communication, what matters most is
A. when you say it
B. how you say it
C. what you say
D. where you say it
ANSWER: B
65. Oral communication is also known as
A. impersonal communication
B. face-to-face communication
C. verbal communication
D. non-verbal communication
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ANSWER: C
66. In business, oral communication is suitable for
A. recording things
B. discussing things
C. confusing workers
D. delaying the decision-making process
ANSWER: B
67. -------- refers to any type of application or presentation that involves more than one type of media,such
as text, graphics, video,animation, and sound
A. An executable file
B. Desktop Publishing
C. Multimedia
D. Hypertext
ANSWER: C
68. One of the main disadvantages of multimedia is
A. Cost
B. Adaptability
C. Usability
D. Relativity
ANSWER: A
69. --------refer to works with both a sound and a visual component, the production or use of such works, or
the equipment used to create and present such works
A. Multimedia communication
B. Audiovisual communication
C. Para Language
D. Written communication
ANSWER: B
70. The exchange of ideas between two or more persons is
A. Understanding
B. Telling
C. Communication
D. Listening
ANSWER: C
71. If there is no receiver, there is no
A. Communication
B. Sender
C. Message
D. Media
ANSWER: A
72. Communication without words is called
A. Non- verbal communication
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B. Verbal
C. Oral communication
D. Written communication
ANSWER: A
73. Which is not the type of communication channel
A. Speaking, listening
B. Writing, reading
C. Visualizing, observing
D. Thinking, acting
ANSWER: D
74. The information passed in the business organization should be
A. From reliable source
B. Accurate and complete
C. Latest
D. All of the above
ANSWER: D
75. Advice which was given in business organization flows
A. Horizontally
B. Downwards
C. Both horizontally and downwards
D. None of the above
ANSWER: C
76. ----------- is a man of great skill or knowledge on some specific subject and offers counsel without any
personal interest or involvement
A. Counsellor
B. Psychiatrist
C. Anthropologist
D. None of the above
ANSWER: A
77. ---------- type of orders are issued if there are a number of activities having operational similarities
A. Written
B. General
C. Mandatory
D. Procedural
ANSWER: B
78. ---------- is a particular type of order in which the subordinate is not only ordered to do a job but they
also give guidance in doing that work
A. Instruction
B. Information
C. Education
D. Advice
ANSWER: A
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79. ---------- may be defined as an effort 'to influence the attitudes, feelings or beliefs of others or to
influence actions based on those attitudes, feelings or beliefs
A. Perception
B. Attitude
C. Persuasion
D. Advice
ANSWER: C
80. If employees do not abide the norms of organization or violate the rules and regulations, the employer
will given --------- to employee
A. Warning
B. Suggestion
C. Counselling
D. Advice
ANSWER: A
81. --------- stands for mental health
A. Motivation
B. Morale
C. Mobility
D. Counselling
ANSWER: B
82. By using which of the following methods, employees can be motivated
A. Monetary incentives
B. Giving security to work
C. Building congenial work environment
D. All of the above
ANSWER: D
83. ----- barrier is related to the process of coding and decoding the messages
A. Organizational
B. Semantic
C. Technological
D. Individual
ANSWER: B
84. The word which is used in communication which have some pronunciation but have many meaning
and that word is termed as
A. Homophones
B. Gramaphones
C. Monophone
D. None of the above
ANSWER: A
85. ----------- type of barriers may originate in contradictory management policies, too many levels of
management or the clash between line and staff operations
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A. Cross cultural
B. Physical
C. Organization
D. Interpersonal
ANSWER: C
86. ---------- barriers is related to the misunderstanding that arises between superiors and subordinates
A. Semantic
B. Physical
C. Technological
D. Interpersonal
ANSWER: D
87. People do not listen communication carefully because of impression based on earlier encounters and
that is termed as
A. Carelessness
B. Halo effect
C. Hello effect
D. Negligence
ANSWER: B
88. ---------- barriers are caused due to the faulty physical conditions such as ringing telephone, poor
lighting, typewriters clattering etc.
A. Interpersonal
B. Physical
C. Technological
D. Organizational
ANSWER: B
89. By using which of the following methods, problems of communication can be overcome?
A. Knowing expectation of audience
B. Using vivid language
C. Provides opportunities for feedback
D. All of the above
ANSWER: D
90. ------------ i a ruined from of communication
A. Discommunication
B. Miscommunication
C. Communication gap
D. None of the above
ANSWER: B
91. Which author has identified the four types of grapevine chains?
A. Maslow
B. Keith Davis
C. W.H.Newman
D. Sheldon
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ANSWER: B
92. ------ means an informal system of communication which has no beginning or end
A. Groupvine
B. Grapevine
C. Guardvine
D. All of the above
ANSWER: B
93. Which of the following is a correct dateline for a business letter?
A. August, 20, 1998
B. Aug. 20, 1998
C. August 20, 1998
D. Aug. 20 1998
ANSWER: C
94. Set off the list of Do and Donts by using
A. Body
B. Letter heads
C. Bullets
D. Formal
ANSWER: C
95. The envelope indicated that there was , ------------- but in fact there was only a letter inside
A. an enclosure
B. a sender
C. a salutation
D. an indent
ANSWER: A
96. The --------------- of the first paragraph was optimistic, so I wasn't expecting the bad news in the middle
A. Tone
B. Active voice
C. Direct mail
D. Punctuation
ANSWER: A
97. The most modern letter style is
A. modified-block
B. full-block
C. simplified
D. block
ANSWER: C
98. 16. Editing involves checking a document for factual accuracy, logical flow, conciseness, and
A. Spelling
B. Format errors
C. Clarity and tone
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D. Grammar
ANSWER: C
99. 19. Formatting, data, and ----- errors can occur when preparing a document
A. content
B. mechanical
C. language
D. technical
ANSWER: B
100. 20. Effective professional correspondence uses an appropriate style, clear and concise language, and
A. the passive voice
B. the active voice
C. open punctuation
D. mixed punctuation
ANSWER: B
101. ----- means the design in which the different parts of the letter are placed on the letter head
A. Post script
B. Layout
C. Heading
D. Pre script
ANSWER: B
102. Which letter is the first and foremost information seeking letters?
A. Reply letter
B. Enquiry letter
C. Complaint letter
D. Request letter
ANSWER: B
103. Which type of grapevine is least accurate in passing on information?
A. Gossip chain
B. Probability chain
C. Single-strand chain
D. Cluster chain
ANSWER: C
104. The most familiar type of grapevine chain familiar in organization is
A. Gossip chain
B. Probability chain
C. Single-strand chain
D. Cluster chain
ANSWER: D
105. Which is not the advantages of Informal communication?
A. Speedy transmission
B. Psychological satisfaction
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C. Uniting force
D. Cannot be taken seriously
ANSWER: D
106. Communication that flows from top to bottom is known as
A. Outward Communication
B. Inward Communication
C. Upward Communication
D. Downward Communication
ANSWER: D
107. The term "Communication" is derived from the Latin word
A. Communit
B. Communis
C. Communical
D. Commmunicationem
ANSWER: B
108. According to which author, "Communication is an exchange of facts, ideas, opinions or emotions by
two or more persons"
A. Theo Haimann
B. Newman and Summer
C. Anderson
D. Louis A. Allen
ANSWER: B
109. Mr. Herbert Kesson stated that "Every letter going out from organization is organizations
A. Sales Representative
B. Purchase Representative
C. Marketing Representative
D. Media Representative
ANSWER: A
110. ----------- is a letter which is written from one business organization to another or for correspondence
between such organizations and their customers, clients etc.
A. Professional letter
B. Personal letter
C. Legal letter
D. Business letter
ANSWER: D
111. Business letters usually follow a ------------- format
A. Right-blocked
B. Left-blocked
C. Upper-blocked
D. Lower-blocked
ANSWER: B

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112. In English language, the seven essential characteristics of an ideal commercial letter are called as
A. 5 C's of Commercial correspondence
B. 6 C's of Commercial correspondence
C. 7 C's of Commercial correspondence
D. 4 C's of Commercial correspondence
ANSWER: C
113. -------- if the first quality of business letter
A. Comprehensive
B. Correctness
C. Conciseness
D. Clarity
ANSWER: B
114. The date which is normally written on any letter contains --------- pieces of information
A. 1
B. 2
C. 3
D. 5
ANSWER: C
115. The body of the letter should begin with the ----------- for the person or person addressed
A. Solution
B. Salvation
C. Resolution
D. Salutation
ANSWER: D
116. ------------ is an important part of the letter
A. Quoting Reference No.
B. Quoting Salutation
C. Quoting Date
D. Body of the letter
ANSWER: D
117. Normally body of the letter consists of -------- paragraphs
A. 4
B. 3
C. 2
D. 1
ANSWER: B
118. If any document like a copy of a bill, invoice, draft or cheque is attached with a letter it is called as
A. Disclosures
B. Enclosures
C. Misclosures
D. Freeclosures
ANSWER: B
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119. When a line of any part is typed blocking the spaced next to the margin in the business letter it is
called
A. Lock method
B. Block method
C. Clock method
D. Knock method
ANSWER: B
120. Block method is originated from which country
A. Africa
B. India
C. America
D. Australia
ANSWER: C
121. Any letter written in business, asking for information about the goods and other related aspects, the
that letter is called as
A. Adjustment letter
B. Complaint letter
C. Enquiry letter
D. Collection letter
ANSWER: C
122. Which is the secretarial duties of the Company Secretary to perform under Companies Act
A. Issue share certificates and debentures
B. Maintain statutory registers
C. Sending returns of allotment to Registrars
D. All of the above
ANSWER: D
123. A ----------- is a logical presentation of information based on facts
A. Circulars
B. Reports
C. Notices
D. Agenda
ANSWER: B
124. ---------- reports must be submitted in accordance with the law
A. Statutory reports
B. Non-statutory reports
C. Individual reports
D. Analytical reports
ANSWER: A
125. ---------- are reports used for assessing the performance of employees
A. Analytical reports
B. Performance Appraisal reports
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C. Feasibility reports
D. Progress reports
ANSWER: B
126. ----------- reports are the results of surveys to find out whether launching a new product or opening a
new business organization can be profitable or not
A. Project reports
B. Inspection reports
C. Feasibility reports
D. Performance Appraisal repors
ANSWER: C
127. Which are the main sources from which the intending buyer collects the address of sellers to make the
enquiry
A. Daily newspapers
B. Trade and commercial magazines
C. Directories
D. All of the above
ANSWER: D
128. ------------ letter is written by the seller to the buyer quoting his own terms and conditions for the sale
of his product
A. Quotation
B. Order
C. Acceptance letter
D. None of the above
ANSWER: A
129. A --------- letter is to be produced as the quote of proof whenever there is any trouble in business later
on
A. Quotation
B. Acceptance
C. Order
D. Enquiry
ANSWER: C
130. When the prospective buyer places an order for goods and the seller writes a letter not accepting the
order due to some reasons, it is called ---------- letter
A. Acceptance
B. Order
C. Refusal
D. Complaint
ANSWER: C
131. ---------- letters are a part of the publicity-own advertisement compaign for a product of service
A. Sales
B. Purchase
C. Order
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D. Reply
ANSWER: A
132. What are the three P's that a write of a sales letter should be conversant while drafting a sales letter
A. Picture,Place,People
B. Prospect,Product,Proposition
C. Purchase,Payment,Periodical
D. None of the ahove
ANSWER: B
133. The ----------- is the person or organization that is given the right to sell and distribute the products of
a manufacturer
A. Trustee
B. Agent
C. Dealer
D. Middlemen
ANSWER: B
134. -------- agents are paid a commission to sell or buy products on behalf of the principal
A. Commission
B. Delcredre
C. Brokers
D. Underwriters
ANSWER: A
135. ------ agents are commission agent with the additional responsibility of guaranteeing payment to
his/her principal in credit transactions
A. Commission
B. Delcredre
C. Underwriters
D. Warehouse keepers
ANSWER: B
136. --------- are agents who undertake to subscribe to shares, if the public does not do so, in return for an
undertaking commission
A. Clearing and forwarding agents
B. Underwrites
C. Brokers
D. Factors
ANSWER: B
137. The --------- holds an important position linking the Board of directors, Shareholders,Registrar of
Companies, Staff and public
A. Company Secretary
B. Auditor
C. Lawyer
D. Doctor
ANSWER: A
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138. Which is the most important specific duty of Company Secretary to perform under Companies Act?
A. Authenticiate Balance sheet and Profit and Loss account
B. Sign copies of annual returns
C. Verify and submit statements regarding assets, debts and liability of Company
D. All of the above
ANSWER: D
139. ------- are reports such as Annual reports, Half-yearly reports and Quarterly reports on various aspects
of business and industry
A. Project reports
B. Analytical reports
C. Periodic reports
D. Inspection reports
ANSWER: C
140. Before writing a reports, the persons writing t should be clear about the following which aspects?
A. The terms of reference
B. Purpose of reports is being written
C. Method used to analyze data
D. All of the above
ANSWER: D
141. Who proposed the IMRAD format in report writing?
A. Philip Kotler
B. Shenoy
C. Newman and Summer
D. Louis Pasteur
ANSWER: D
142. A ------------ usually has a cover page which provides the name of the person or the committee
submitting the report, the subject of the report and month and year of report
A. Project report
B. Long report
C. Short report
D. Periodic report
ANSWER: B
143. The -------- provides an introduction to the entire project report
A. Surface
B. Transface
C. Preface
D. None of the above
ANSWER: C
144. The ------provides the reader with the page numbers of each chapter
A. Abstract
B. List of illustrations
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C. Table of contents
D. Preface
ANSWER: C
145. --------- indicates the pages on which graphs, pie-diagrams, tree diagrams, flow charts and
photographs appear in the report
A. Bibliography
B. List of References
C. List of Illustrations
D. Body of the reports
ANSWER: C
146. Abstract is otherwise called as
A. Prototype
B. Synopsis
C. Introduction
D. None of the above
ANSWER: B
147. The ------------ may be mentioned either as footnotes or as a list of references
A. List of illustrations
B. List of references
C. Bibliography
D. Preface
ANSWER: B
148. The ------------- provides the facts of publication of each book, i.e. author, title of book, journal, year
of publication and publisher
A. Bibliography
B. Tomography
C. Biography
D. None of the above
ANSWER: A
149. --------- is a list of technical terms or special words, which may not be known to a layman
A. Grocery
B. Glossary
C. Phrases
D. Appendices
ANSWER: B
150. Which is not a characteristics of good report?
A. It should not be clear
B. It should be accurate
C. It should be precise
D. It should be relevant
ANSWER: A

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151. ---- format is used when the reports is on a simple matter and can be given in one or two pages
A. Letter of Simple Letter
B. Letter-text
C. Memorandum
D. None of the above
ANSWER: A
152. ---------- format is used when a simpler method, which presents the information under separate
headings is required
A. Letter of Simple Letter
B. Letter-text
C. Memorandum
D. None of the above
ANSWER: C
153. Which dictionary gives the meaning of word 'insurance' as the procedure or contract securing
compensation for loss, damage, injury and death on payment of premium
A. Cambridge
B. Little Oxford
C. Giant Picture
D. None of the above
ANSWER: B
154. --------- is a term used in insurance to denote the money paid in installments periodically to the
company for a specified period
A. Discount
B. Premium
C. Interest
D. Commission
ANSWER: B
155. The term -------- means to compensate
A. Identity
B. Indemnify
C. Indigenous
D. None of the above
ANSWER: B
156. When was the Life Insurance Corporation (LIC) of India came to existence?
A. 1946
B. 1956
C. 1966
D. 1976
ANSWER: B
157. Which policy covers more than one life?
A. Endowment Policy
B. Whole life policy
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C. Joint life policy

D. Group policy
ANSWER: C
158. In which policy, the premium has to be paid for a specified period?
A. Endowment policy
B. Whole life policy
C. Joint life policy
D. Group policy
ANSWER: A
159. The ------ is the person, who is legally entitled to receive the maturity value even if the person insures
is alive
A. Insurer
B. Nominee
C. Assignee
D. Assignor
ANSWER: C
160. The --- is the person, who is nominated to receive the money after the death of the insured person
A. Nominee
B. Insurer
C. Assignee
D. Assignor
ANSWER: A
161. Which insurance is important aid to business in general and to trade in inflammable good in particular
A. Marine Insurance
B. Life Insurance
C. General Insurance
D. None of the above
ANSWER: C
162. In fire and general insurance, ---------- will pay only the money if the risk covered takes placed and
not otherwise
A. Marine Insurance Corporation
B. Life Insurance Corporation
C. General Insurance Corporation
D. None of the above
ANSWER: C
163. ---------- is a contract between a person who insures a ship or the goods that it carries and the Marine
Insurance Corporation
A. Life Insurance
B. Marine Insurance
C. General Insurance
D. Risk Insurance
ANSWER: B
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164. The term ------------ refers to dangers such as inking of ships, storms, accidents, while on the sea,
collision between ship etc.
A. Berils of the sea
B. Perils of the sea
C. Merils of the sea
D. All of the above
ANSWER: B
165. Which is the characteristics of Banking Correspondence?
A. Courteoous
B. Confidential
C. Clear and Concise
D. All of the above
ANSWER: D
166. A ---------- letter is a formal message which is sent to a number of persons
A. Circular
B. Complaint
C. Memo
D. Notice
ANSWER: A
167. A circular letter is written in the context of business to announce
A. Price reductions
B. Clearance sales
C. Admission of a partner
D. All of the above
ANSWER: D
168. A ---------- is a communication which can be used to issue instructions or announce policy changes or
to draw the attention of individuals and groups to certain important points or decisions
A. Notices
B. Memo
C. Circular
D. Agenda
ANSWER: B
169. The word ---------- is the abbreviation of the word memorandum
A. Memoranda
B. Memo
C. Memor
D. Memory
ANSWER: B
170. A -------- is usually a straightforward written communication giving an individual or a group or the
public some information or instruction
A. Note
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B. Notices
C. Memo
D. Agenda
ANSWER: B
171. A -------- is a letter which is sent by a seller to a customer to whom he has extended credit facilities, in
order to collect money which is due to him as a result of the trade transactions between them
A. Circular letter
B. Adjustment letter
C. Collection letter
D. Periodical letter
ANSWER: C
172. The collection letter is sometimes called as
A. Bun
B. Gun
C. Dun
D. Sun
ANSWER: C
173. ---------- is a statement pointing out an error or mistake or defect or deficiency or delay
A. Complaint
B. Concession
C. Persuasion
D. Conviction
ANSWER: A
174. The process of correction or refusing to set right the matter is referred to as --------- in business circles
A. Allotment
B. Adjustment
C. Addiction
D. None of the above
ANSWER: B
175. Which are the following are the common but important causes for complaints
A. Supply of damaged good
B. Supply of goods after unwarranted delay
C. Supply of goods which are inferior in quality
D. All of the above
ANSWER: D
176. ---------- are the replies sent by sellers to buyers in response to their complaints
A. Reply letters
B. Adjustment letters
C. Quotation
D. Order letters
ANSWER: B

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177. ---------- is the facility extended by a seller to a buyer to purchase goods or services first and pay later
A. Debit
B. Credit
C. Discount
D. None of the above
ANSWER: B
178. Usually credit is a
A. Double-edged tool
B. Single-edged tool
C. Important tool
D. None of the above
ANSWER: A
179. ------- is the creditworthiness of the customer using the credit facility
A. Status
B. Reputation
C. Level
D. None of the above
ANSWER: A
180. A ----------- is a letter written after seeing an advertisement or offer in a newspaper or magazine or TV
or hoarding or handbill ect.
A. Solicited enquiry
B. Unsolicited enquiry
C. Retrenchment enquiry
D. Advertisement enquiry
ANSWER: A
181. If each line in the inside address is started after leaving a small gap, it is known as
A. block form
B. correct form
C. indented form
D. address form
ANSWER: C
182. Salutation
A. comes above inside address
B. begins at left hand margin of the letter
C. comes at the end of the letter
D. comes in body of the letter
ANSWER: B
183. ood business letters are characterized by the following personal quality of the writer
A. sincerity
B. formality
C. humour
D. seriousness
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ANSWER: A
184. A memorandum (memo) is considered a brief form of written communication for
A. legal use
B. internal use
C. external use
D. formal use
ANSWER: B
185. Solicited Sales letters are written
A. In response to an inquiry
B. To sell a product or service
C. To persuade buyer to buy a product
D. To increase marketing
ANSWER: A
186. Collection letter are usually written in
A. Serial
B. Line
C. Steps
D. Series
ANSWER: D
187. Written summary of a business meeting is called
A. Minutes
B. Motion
C. Agenda
D. Circular
ANSWER: A
188. Collection letter should be
A. Persuasive
B. Demanding
C. Critical
D. Emotional
ANSWER: A
189. Letter reports are of ----------- types
A. Three
B. Two
C. Four
D. Five
ANSWER: B
190. There are -------- kinds of Sales letters
A. Three
B. Four
C. Two
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D. Five
ANSWER: C
191. Minutes which tell more of the story of what happened and who said what at a meeting are?
A. Resolution minutes
B. Narrative minutes
C. Formal minutes
D. Informal minutes
ANSWER: B
192. In circular letters personal interest is created by using the word -----------------.
A. you
B. our customers
C. every body
D. dear customers
ANSWER: A
193. In claim letter the initial statement should contain
A. Bad news
B. Mixed news
C. Ambiguous
D. Good news
ANSWER: D
194. Complaint letter should be called----------------.
A. Persuasive letters
B. Claim letter
C. Inquiry letters
D. Sales letters
ANSWER: B
195. Proposal should be written in a
A. Future tense
B. Past tense
C. Present tense
D. Present continuous
ANSWER: A
196. How unnecessary repetition should be treated for successful business message?
A. adopted
B. avoided
C. adapted
D. submitted
ANSWER: B
197. Which of the following is not part of a cover letter?
A. salutation
B. return address
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C. references
D. close
ANSWER: C
198. Which of the following is the correct form of a business letter?
A. single-spaced, with double-spaces between paragraphs
B. single-spaced, with single-spaces between paragraphs
C. double-spaced throughout
D. double-spaced with single-spaces between paragraphs
ANSWER: B
199. Which of the following is not a guideline for writing a business letter?
A. write so that your letter is clear, concise, professional, and friendly
B. remember that you are often writing for multiple audiences
C. state your purpose at the end of your document
D. proofread for grammar all documents you send out
ANSWER: C
200. Margin to a letter is like
A. frame of a picture
B. evidence for the communication
C. engine to a machine
D. borders
ANSWER: A
201. A business letter serves as a record for ------- reference
A. past
B. present
C. future
D. both b and c
ANSWER: D
202. It can be used as legal record which may be used in the court of law
A. Written communication
B. Oral communication
C. Audio-visual communication
D. Multimedia communication
ANSWER: A
203. The official record of the proceeding of a meeting is known as
A. agenda
B. minutes
C. prospectus
D. report
ANSWER: A
204. An agenda prepared in connection with
A. meeting
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B. business tours
C. exhibition
D. personal notes
ANSWER: A
205. The minute books are the --------- book of the company
A. subsidiary
B. statutory
C. obligatory
D. secondary
ANSWER: B
206. The most common forms of communication in business are
A. telephone
B. e-mail
C. business letter
D. face-to-face communication
ANSWER: C
207. The quality of a report is determined mainly by
A. The language of the report
B. The visual aspects
C. The length of the report
D. The accuracy of the data
ANSWER: D
208. A resume summarizes the following
A. Strengths and weaknesses
B. Personality
C. Education and experience
D. Hobbies
ANSWER: C
209. Communication starts with
A. Message
B. Sender
C. Channel
D. Feedback
ANSWER: B
210. The two broad areas of communication are
A. Oral and written communication
B. Verbal and written communication
C. Verbal and non-verbal communication
D. Oral and non-verbal communication
ANSWER: C
211. Which of the following are examples of written communication?
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A. Letters and voicemail

B. Reports and email
C. Circulars and voicemail
D. Presentations and email
ANSWER: B
212. Teleconferencing is not suitable for
A. Meetings
B. Interviews
C. Problem solving
D. Keeping in touch with country offices
ANSWER: D
213. One advantage of telephone communication is
A. Good for problem solving
B. convenience for sender and receiver
C. Conveying large amount of information
D. Keeping a permanent record
ANSWER: D
214. Memo is derived from a Latin word which means
A. a thing which must be remembered
B. a thing which must be memorized
C. a thing which must be written
D. a thing which must be communicated
ANSWER: A
215. All the following types of information can be posted on the intranet, except
A. Employee benefits
B. Declared holidays
C. Company policies
D. Performance appraisals
ANSWER: D
216. All the following are principles of business letter writing, except
A. Consideration
B. Directness
C. Precision
D. Ambiguity
ANSWER: D
217. Wrong decoding means
A. Badly worded message
B. Message sent to wrong receiver
C. Interpreted meaning is different from intended message
D. Message sent by wrong sender
ANSWER: C

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218. The message sent is not always the same as the meaning attached to the message. This is because of
the
A. Wrong sender
B. Wrong medium
C. Faulty message
D. Inaccurate decoding
ANSWER: D
219. If you are the Advertising Manager of a company, your peers would include
A. Market Research Manager
B. Vice President Marketing
C. Marketing Executive
D. Vice President Sales
ANSWER: A
220. Simple words should be used for all the following reasons, except
A. Need less time and space
B. Allow reader to focus on the idea
C. Allow reader to get the intended message
D. Attract attention to the word itself
ANSWER: C
221. A meeting without an agenda is like a ship without a destination. This means that the meeting
A. Has no goal
B. Lacks leadership
C. Is inconclusive
D. Is disorganized
ANSWER: A
222. The resume should be written before the job application letter because
A. The resume is seen first
B. The resume helps to decide what to highlight in the letter
C. The resume is more important than the letter
D. Most employers do not read application letters
ANSWER: C
223. Which of the following indicates the correct sequence of the elements of communication in the
communication process?
A. Sender, Receiver, Channel, Message, Feedback
B. Receiver, Feedback, Sender, Message, Channel
C. Sender, Channel, Message, feedback, Receiver
D. Sender, Message, Channel, Receiver, Feedback
ANSWER: D
224. The term "communis" is taken from
A. Latin language
B. Greek language
C. Hebrew language
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D. English language
ANSWER: A
225. The work of Messenger is
A. To develop a message
B. To encode the message
C. To transmit the message
D. All of the above
ANSWER: D
226. The way through which message passes is called
A. Transmission medium
B. Transmission channel
C. Channel
D. Transmission system
ANSWER: C
227. The messages are changed into symbols through the process of
A. Encoding
B. Decoding
C. Sign language
D. None of the above
ANSWER: A
228. The verbal communication completes through
A. Symbolic medium
B. Lips medium
C. Verbal medium
D. Bodily organs medium
ANSWER: C
229. The barrier of communication can be categorised as
A. Physical barriers
B. Language barriers
C. Psychological barriers
D. All of the above
ANSWER: D
230. The biggest barrier of communication is
A. Person
B. Language
C. Noise
D. Previous experiences
ANSWER: C
231. The barriers of communication can be eliminated when it is
A. Simple and comprehensible
B. Associated with feedback
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C. Following the rules for excellent listening

D. All of the above
ANSWER: D
232. What is the essential step for an effective communicator?
A. Selection of the channel for communication
B. Think about the evaluation procedure
C. Determining the objectives of communication
D. Identifying various mediums of communication
ANSWER: C
233. The main limit of mass communication is
A. It is very costly for the receiver
B. It takes much time in message production
C. Its success depends on the message producers
D. The feed-back system is in a poor state
ANSWER: D
234. Which one of the following is not treated as an obstacle in the way of effective communication?
A. A long statement
B. An inadequate statement
C. A brief statement
D. A statement which permits the listener to derive the conlcusions
ANSWER: C
235. In all formal and informal communications the following quality is comprised of
A. Structuredness
B. Unstructuredness
C. Discrimination
D. Similarity
ANSWER: D
236. In an effective communication there is no need or
A. Modulations in voice and speech
B. Adequate gestures
C. Mastery over the content
D. Handsome personality
ANSWER: D
237. ----------------- is an important element in all business letters. signature
A. letter head
B. salutation
C. complimentary close
D. Body of the letter
ANSWER: C
238. -------- is the main part of the report.
A. conclusion
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B. recommendations
C. description
D. references
ANSWER: C
239. --------- depends on the proper arrangement of fact
A. precision
B. completeness
C. clarity
D. coherence
ANSWER: C
240. ----- is a basic management tool used in decision-making
A. business letter
B. report
C. document
D. specific reports
ANSWER: B
241. The effective business letter must be
A. sender oriented
B. reader oriented
C. company oriented
D. business oriented
ANSWER: B
242. --------- is a very conscious process of communication
A. warning
B. order
C. action
D. education
ANSWER: D
243. Unsolicited communication is a
A. physical barrier
B. semantic barrier
C. social barrier
D. socio-psychological barrier
ANSWER: D
244. A report given by a secretary to the Marketing Director may be called as
A. formal
B. informal
C. oral
D. personal
ANSWER: A
245. -------- correspondence relates to the communication in writing betwen friends, relatives etc. on
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matters of personal interest and welfare.

A. Business
B. Personal
C. Official
D. Impersonal
ANSWER: B
246. Which of the following aspects are characteristics of Non-verbal communication?
A. Subtle
B. Complimentary to verbal communication
C. Instinctive
D. All of the above
ANSWER: D
247. A business letter written on fifteenth day in the month of January 2004 may be dated like this
A. 15.01.2004
B. Jan 15th 2004
C. 15.01.04
D. All are correct
ANSWER: B
248. Employees should encourage giving
A. information
B. guidelines
C. suggestion
D. order
ANSWER: C
249. Contents of offers and quotation are
A. details of product
B. pleasing tone
C. request for price
D. request for traders information
ANSWER: A
250. The main objective of communication is
A. information and persuasion
B. skill and personality development
C. control and management
D. need
ANSWER: A

Staff Name
Hemalatha G .

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