A'PaperJam'ErrorDisplaysontheHPOfficejet5600AllinOnePrinterSeries|HPCustomerSupport
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A 'Paper Jam' Error Displays on the HP Officejet 5600 All-in-One Printer Series
Issue
The product stops printing and the error message 'Paper jam: Clear Jam and then press OK' displays on the control panel. The attention light on the
control panel might blink. The following conditions might accompany the error message.
The product makes more noise than usual.
The error displays on the computer, if it is connected to the product.
The product ejects a blank sheet of paper.
IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue.
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Step two: Clear the jam from the rear of the All-in-One
CAUTION:
Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first.
Pulling paper from inside the front cover can cause mechanical damage to the product.
4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
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5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull out any whole sheets of
paper to avoid tearing them.
Figure 2: Remove the jammed paper
CAUTION:
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn
pieces of paper remain inside the product, more jams are likely to occur.
Figure 3: Remove the scraps of paper
6. Reattach the rear access door. Gently push the door forward until it snaps into place.
NOTE:
Make sure that the rear access door seats correctly in the product. An incorrectly positioned rear access door might cause more paper
jams.
Step three: Clear the paper jam from the front of the All-in-One
If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.
1. Press the Power button ( ) to turn on the product.
2. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
Figure 4: Open the carriage access door
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3. With the product turned on, disconnect the power cord from the rear of the product.
CAUTION:
You must disconnect the power cord to move parts by hand without the risk of electrical shock.
5. Check inside the product for torn paper that might be stuck between the rollers.
6. If you see jammed paper, gently pull it out.
NOTE:
Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more
paper jams are likely to occur. This could damage the print mechanism.
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Solution two: Make sure that the carriage can move freely
Use the following steps to make sure that the carriage moves freely.
3. With the product turned on, disconnect the power cord from the rear of the product.
CAUTION:
You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
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7. Check for any paper or objects that might be restricting the carriage.
Figure 10: Example of paper that could be restricting the carriage
NOTE:
You might need a flashlight to illuminate areas for proper viewing.
9. Reach inside the product through the paper output tray, and then manually move the carriage.
If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
10. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the
right.
11. Reattach the paper output tray.
Figure 11: Reattach the paper output tray
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6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
7. Press the cloth against the rollers and rotate them up with your fingers. Apply a moderate amount of pressure to remove any dust or dirt
buildup.
Figure 13: The rollers
8. Check the rollers on the rear access door. Make sure that no rollers are missing and that the rollers can turn freely.
Figure 14: The rollers on the rear access door
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9. Clean the surface and the rollers of the rear access door as you did the rollers inside the product.
10. Allow the rollers to dry for 10 or 15 minutes.
11. Reattach the rear access door. Gently push the door forward until it snaps into place.
NOTE:
Make sure that the rear access door seats correctly in the product. An incorrectly positioned rear access door might cause more paper
jams.
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If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and
then try to print again.
If the issue persists, continue with the next solution.
If the test page does not print, continue with the next solution.
Causes
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Causes
The following factors can cause paper jams:
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
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United States
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