Lean Management
47
Carolyn Aiken,
Dmitriy Galper,
of process changes.
remain dormant.
48
Lean Management
49
service levels.
of lean management.
changing mindsets
50
Lean Management
Exhibit 1
% improvement
Bank 1
Prot per business
banker
Traditional pilot
Bank 2
Retail banker
cross-selling ratio
19
19
Retailer
Sales-to-labor
ratio
Telco
Churn reduction
43
34
51
35
65
51
to these shortcomings.
leaders do
52
Lean Management
story compelling.
53
Further reading