Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10

A3

A2

A1

7
6

AI' ,
A2'

5
4

A4
A4'

A5'

3
2
1
1
2
Almost Never

AX
AX'

A5

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

B10

8
7

B9

B6

B9'

B13
B12'

B6'

B14

B7

B7'

B8

B11',
B14'

B10'

B11

B8'

B13'

2
1
1
2
Almost Never

BXX
BXX'

B12

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

C17

C16

7
6

C17'

C19'

C20
C18

C15', C19,
C16' C22'
C21'

C22

C21

C20'

C18'

2
1
1
2
Almost Never

CXX
CXX'

C15

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

D25

8
7

D26

6
5

D24

4
3

D25

2
1
1
2
Almost Never

DXX
DXX'

D23',
D26

D23

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

E28,E
29

7
6
5

E29'

E28'

E30'

E30
E27'

3
2
1
1
2
Almost Never

EXX
EXX'

E27

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

F33

8
7
6

F34

F34'

F33'

F32
F32'

F31'

3
2
1
1
2
Almost Never

FXX
FXX'

F31

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8
7

G38

G37

5
4

G35
G39

G38',
G37'
G40

G35',
G36'

G39'

G36

G41

G41

3
2
1
1
2
Almost Never

GXX
GXX'

G40

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

H45

8
7

H47

H44
H42

6
5

H46' H44'

H45' H42'

H43'

H43

2
1
1
2
Almost Never

HXX
HXX'

H46

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

I52

7
6

I48

I50

I52'

4
3

I48',
I49'

I50'

I51
I51'

2
1
1
2
Almost Never

IXX
IXX'

I49

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8
7

J54

6
5

J53',
J54'

4
3
2
1
1
2
Almost Never

JXX
JXX'

J53

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

K55

7
6
5

K55'

K57'

K57

K56'

3
2
1
1
2
Almost Never

KXX
KXX'

K56

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

L59

L58

7
6

L58',L
59'

5
4
3
2
1
1
2
Almost Never

LXX
LXX'

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

M60,
61,63

M64
M65

6
5

M61' M60' M64'

M62' M63' M65'

3
2
1
1
2
Almost Never

MXX
MXX'

M62

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

N72

N73

N71

N66,6
8
N70

N72', N67,N68'
N71'
N73' ,N69'
N66',
N67'
N70'

5
4
3
2
1
1
2
Almost Never

NXX
NXX'

N69

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

O77

7
6
5

O76' O74'

O77' O75'

3
2
1
1
2
Almost Never

OXX
OXX'

O74,
O75
O76

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9

P79

8
7
6

P78'

5
4

P80'

P78,P
80
P79'

P80'

3
2
1
1
2
Almost Never

PXX
PXX'

P81

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

R83

7
6

R82'

R83',
R84'

4
3
2
1
1
2
Almost Never

RXX
RXX'

R82,R
84

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

Minor

Moderate

IMPACT

Severe

Major

Worse Case

PT. KOMNAS RISK MAPPING

10
9
8

S89,
S90
S88

S85

7
6
5
4

S88',S
S87'
89'

S86
S85'

S90'

S86'

3
2
1
1
2
Almost Never

SXX
SXX'

S87

Before the risk being mitigated

After the risk being mitigated

Unlikely

Possible

PROBABILITY

Likely

9
10
Almost Certain

No

Types of Risk

Sub No.

Impact

Probability

Score

28

Inability to maximize the use of data and tools for

analysis

24

Research or testing products that are not appropriate

18

Rates are not competitive

35

Less than optimal support products launched

36

12

56

Product
Development risk

2
3

6
7

IT/Network
Infrastructure Risk

Lack of coordination between the business unit

business
Less support the organization and training of
personnel
Lack of good operational management of application,
network, and database system

48

Lack of good quality or outdated technology network

14

64

35

35

20

The term of the limited satellite operation.

42

15

Remuneration structures that are not effective

40

16

Ineffective screening system

28

17

Work plans that do not meet the needs

24

18

Employee development strategy is ineffective

54

19

Task force activities are less supportive

25

63

Placement of employees who are not effective

45

22

Employees are not committed

40

23

Incomplete contracts

24

10

12
13
14

Product development strategy is ineffective and

therefore can not meet the needs of consumers.

11

Human
Resources/Leadersh
p Risk

Risk

20
21

The presence of people who do not have the

authority to enter into the network.

The process of access codes/passwords are not

effective
Leakage of information

Limitations of capacity and spectrum in the future

(mobile business)

Employee satisfaction (reward and punishment) less

balanced

Sum

Individual Risk Mitigation

More efforts and better stretegy to do market research to get
the appropriate results.

141

15

Hire the right people to mitigate the risk of inability to use the
data

15

More coordination with operation and finance department to

get competitve rates

18

16

More publication to the society about the product.

Otimalizaton the use of marketing division.

25

Readjustment the needs of the company to do the appropriate

training

12

36

Develop integrated framework for IT & network infrastructure

as guideline for the whole company then align current and
expand future infrastructure design as such

20

Accept the risk

10

Reform of network systems with new technology

30

25

12

12

25

20

20

15

15

20

16

25

12

Accept the risk

Strengthen the security process of the network and also the

system
Choose an alternative other than password authentication
Allocate network capacity to areas that have a high usage
needs
Renew the contract before the time limit expires satellite
operation

Make improvements to the remuneration structure better by

involving parties who have a good competence

319

Score

Accept the risk

326

After Mitigation
Impact Probability

Improve the screening system using consultant to get better

result
Raise awareness of each employee about their responsibilities
respective
Their curriculum specific to each unit of labor in accordance
with the needs of the unit
Improve understanding of collective labor for the entire
workforce of the scope of work performed
Increased engagement workforce through Salary and Benefit
Package
Involving third parties in measuring the competence and
character assessment
Provision of training programs for employees who are below
the target performance of the company
The contracting process by the supervisory authorities with
binding force so that it can be justified

Inter-Carrier Rsik

Brand Erosion Risk

Partnering Risk

24

The absence of agreed standards for the completion

and monitoring traffic

10

25

Inability to collect revenues from other operators

32

26

Errors in analyzing trends and monitoring the credit

standing traffic from other operators.

27

The existence of other brands that can beat brand

KOMNAS.

28

The quality of products and customer service poor

29

Accept the risk

10

Strengthening the ability to charge by involving the authorities

which have the force of law

20

18

Accept the risk

12

72

Increasing the role of the marketing department and marketing

communication to gain market awareness

30

35

Training employees in accordance with the company's values

and standards that are used to produce the appropriate output

12

Lack of product differentiation

35

20

30

Lack of communication

48

Conducted a survey to obtain products that match market

needs
Optimizing the role of members of the PR department

20

31

Dependence on technology from suppliers

36

Maximizing the role of the research division and also recruit

people who have the competence to use new technology

32

Suppliers can not meet the needs of the markets

45

Identification of problems that exist when the supplier can not

meet current demand and also adds the supplier to meet the
demand of the consumer.

20

33

Bias supplier

32

20

56

Conducting market research

25

Companies improved their performance in serving customers

10

Extend and expand marketing channels

12

10

20

16

Disclosure of financial statements and periodic and regular

audit by an independent auditor

20

Implementation of ISO 9001

12

Inventory and bookkeeping each structural component of the

network to reduce the purchase of unnecessary components

15

34
35
36
37
G

Customer
Satisfacton Risk

Fraud Risk

38

Non-exclusive sales agent

Do not understand/unable to meet the needs of
customers
Changes in consumer behavior
Improved network needs
Poor service quality

6
6
6
7

3
6
3
3

84

190

131

18

In case of bias that should be done is to replace the previous

supplier that can't work well.
Accept the risk

36
18

Conduct market research

Accept the risk

21

39

Lack of publications to build company image

30

40

Failure of telecommunications service system

28

41

Communication with consumers badly

42

42

Misinterpretation of company performance

36

43

Violating duties or responsibilities

25

44

Fraud in the transaction

28

45

Theft or misuse of funds/assets of the company

24

46

Procurement network system

28

231

Preparing the system or backup procedures in case of network

failure
Preparing facilities open communication between companies
and customers
Draft a performance that can be understood by every part of
the company.
Make a proper planning and understandable to every job
description in every part of the company.

155

5
5
5

3
5
3

15

25
15

47

Manipulation of data network

14

49

Ineffective management of suppliers

Procurement Risk

50

Less favorable contract negotiations

51

Information Integrity
Risk

Business Capacity of
Planning Risk

Business Interuption

Competition Risk

Regulation/Legal/Int
ernal Policy Risk

14

12

35

Conduct regular review process to ensure good results

12

25

Terms of the agreement in question should be of interest to

both parties for mutual benefit

16

Selection of suppliers is not appropriate

24

Improvement of the selection process in determining the

suppliers of goods and services

15

52

Specifications improper

21

Improved management of procurement of goods and services

53

Deficiency systematic

36

16

54

Completeness and accuracy of information database

24

Create a system that accommodates all the needs that are

important to the company

16

55

The use of capacity or resources

42

Reducing the need for resources that are not essential to use

15

56

Lost revenue opportunities

30

20

57

Low levels of profit

36

12

58

The breakdown in telecommunications services

42

20

59

Losing a satellite or other network components

24

20

61

Seizing the right markets with the rules that have

been determined

28

60

30

48

Accept the risk

Opening a tender to invite as many contractors in accordance

with project specifications

62

Lack of data on suppliers

The movement of competitors

135

60

108

66

28

Establish a monitoring system database to ensure the accuracy

of the data
Detecting at the part where the problem is and make the
procedure to be better

Improve its performance so as to achieve the targets to be

achieved.

Make emergency handling procedures are good for quick fix

Insuring assets essential to the continuity of the
telecommunication system
Minimize the barrier of entry from competitors
Make a good strategy to get a good result

20

Strengthening the existing user base so that customer

satisfaction increased

15

12

Creating products that fit the needs of the business

16

Tariff war

48

63

Pressure from the business development needs

28

64

Consolidation of existing business operators

42

Create a good relationship with the existing operator

20

65

New products or service from competitors.

42

Improve customer satisfaction

20

66

The low entry barriers thereby increasing churn and

competition

35

Improve the barrier of entry to reduce the competitor with a

good pricing strategy and also consumer satisfaction

12

67

Restrictions in the industry that lead to loss of income

or opportunity

20

Good communication with government as the regulators

16

Conditions prepaid customer registration

7
8

35

Adapt to the new regulatory with new strategy

20

Pursuant to the Ministry of Finance decree No. 460/2005 dated

October 10, 2005, the Government approved the
compensation payable in the amount of Rp 478 billion

12

68
69
70

Regulatory changes

Compensation gradually from early termination of

exclusive righs KOMNAS

4
5

32
30

216

268

Improve the customer satisfaction

24

71

Regulation unclear

64

Ask for clarification from the government as policy maker

73

Dispute in fulfilling the contract

28

Improve the ability to fulfill contracts

72
74
O

Capital Availibility
Risk

75
76
77
78

Technological
Innovation Risk

79
80
81

Corporate
Governance Risk

The high cost of capital

The lack of domestic sources of funds

The lack of vision regarding the future technology

trends

6
6
7
6

4
5
4
3
4

24

Leverage

15

The implementation of long-term vision that includes

technology that might be used in future

15

Make a good planning

20

Make planning to upgrade to the new technology

Implementation of new technology

12

Hire the 3rd party auditor to make sure transparency

15

Impelementation of GCG

12

40

Good financial planning when the country is in economic

instability

20

24

Ensure that other business units provide results that can raise
corporate earnings

15

Accept the risk

10

Accept the risk

10

30
24

24

56

24

83

The business practices are unethical

21

85

Social stability, political, and economic Indonesia

uncertain

87
88

90
60+
30-59
16-29
Jan-15

Fluctuation in foreign exchange rates

Failure to pay the debt of countries

Natural disasters (earthquakes, volcanic eruptions,

etc.)

Of disasters caused by human negligence (fire, flood,

etc.)
Terrorism.

6
8

9
3

16

18

2
Sum of score
Mean
Variance
Standard Deviation

69

Impelementation of GCG

54

144

24

18
2912
32,35556
162,1418
12,73349

Publish some bond to get enough capital

Publish obligation

24

99

21

Losing the opportunity to upgrade technology

24

20

40

15

Management integrity

Do leverage

Investments in technology are not appropriate

The advent of technology that will kill the technology

that has been held

Improve the GCG procedur to avoid that

24

89
Critical
High
Medium
Low

Capacity constraints to meet the additional

investment

Lack of good implementation of good corporate

governance in terms of transparency

86
Country Risk

Inhibition of capex

82

84

Loss of license

25

Do Hedging

170

Accept the risk

Sum

16

12

12

12

8
1479