Table of Contents
Foreword ......................................................................................... 1
Preface ............................................................................................. 2
Executive summary ........................................................................ 3
Strategic priorities ......................................................................... 5
Upgrading skills and proficiencies ............................................... 7
Research and development ........................................................... 9
Emerging markets ........................................................................ 13
New methods of commercialisation .......................................... 16
New business models .................................................................. 17
Working within health systems ................................................. 18
Conclusion .................................................................................... 19
Appendix A: Survey results ......................................................... 21
Appendix B: Executive roundtable participants ....................... 32
36
Foreword
Over the next decade, the life sciences industries will be faced with
sweeping demographic shifts, increasing globalization, mounting
health care costs, the rise of emerging markets, and accelerating
convergence between industry sectors. The life sciences industries
are clearly poised for a period of massive shifts, and the most
successful players in 2015 will be those whose strategies not only
reflect these trends, but also adapt to and take advantage of them.
To do so, life sciences companies must first clearly understand the
forces that are changing the industries, and the issues that they will
need to overcome in order to be successful in 2015.
To help understand how companies are aligning themselves for
success, Deloitte Touche Tohmatsu, in collaboration with the
Economist Intelligence Unit, has completed a research programme
that culminates in the following white paper, entitled The Future of
the Life Sciences Industries: Strategies for Success in 2015. As the
research makes clear, positioning for success will require many
companies to challenge their strategies regarding business models,
markets, products, alliances and other areas. And in some cases,
broad transformation of critical aspects of the business may be
needed. I trust that this document will provide compelling insight
into those issues and strategies that will dominate the corporate
agenda for the next decade and beyond.
Robert Go
DTT Life Sciences and Health Care Industry Group Leader
Deloitte Consulting LLP
Preface
The future of the life sciences industries: strategies for success
in 2015 is a Deloitte Touche Tohmatsu (DTT) whitepaper developed
in collaboration with the Economist Intelligence Unit (EIU). The
findings and views expressed in this report are drawn from three
research initiatives; a global survey, roundtable discussion and
individual interviews.
During March to April 2006, DTT and EIU professionals conducted a
global online survey of 193 senior executives of the life sciences
industries. The survey asked executives to predict how rapidly and in
what ways their companys business would change over the next
decade and what strategies they would adopt to achieve continued
success.
On June 27, 2006, we held an executive roundtable in London
consisting of key opinion leaders from across the life sciences and
health care sector to discuss the survey findings.
We also conducted individual interviews with board level executives
in the life sciences industries.
Our thanks are due to all survey respondents, forum participants and
industry interviewees for their time and insights.
The Economist Intelligence Unit bears sole responsibility for this
report, which was written by Alexandra Wyke, in collaboration with
Jacques Mulder, U.S. Pharmaceutical R&D Practice Leader, Principal,
Deloitte Consulting LLP, and Robert Go, DTT Life Sciences and Health
Care Industry Group Leader, Principal, Deloitte Consulting LLP.
December 2006
Executive summary
The research undertaken for this report leads to one main
conclusion: Over the next decade, life sciences companies will likely
face a great deal of upheaval, and they will need to reinvent their
strategies to achieve success. Those companies that fail to respond to
the new challenges will fade from view. The only constant factor
between 2006 and 2015 is the way companies will measure success:
profitable growth, a high reputation and the strength of the pipeline
of products.
In summary, the research identified the following shifts in the shape
and direction of the industry and key strategies for success:
The future of the life sciences industries will depend on products
and services not yet found in their offerings. Companies will need
to determine how they can successfully deliver these innovations.
Emerging markets will play a major part in the future of the
industries. Companies will have to significantly expand investment
in emerging markets across a wide range of activities, including
Research and Development (R&D).
Traditional sales and marketing approaches will need to be
modified to be better focused on the health care consumer.
The life sciences industries will continue to converge.
Currently, companies are not proficient in the activities judged to
be critical in 2015. Companies will need to dramatically improve
their proficiency in many core areas, and recruiting and retaining
top talent will be imperative.
Research methodology
To achieve a greater understanding of the future of the life sciences
industries, the Economist Intelligence Unit, in collaboration with DTT,
undertook a three-stage approach to the research:
An opinion survey of 193 senior executives and managers within
the life sciences industries was undertaken in March-April 2006.
The participants in the survey came from companies with annual
incomes of less than US$500m to more than US$15bn. Survey
participants were located all over the world. The online survey
asked executives to predict how rapidly and in what ways their
business would change by 2015and what strategies their
companies would adopt to secure success. [For full survey results,
see Appendix A]
A roundtable with key health care and life sciences opinion
leaders took place in London, on June 27, 2006. Roundtable
participants included regulators, medical professionals, academics,
researchers, payers and professionals from the life sciences
industries. [For a full list of participants of the roundtable, see
Appendix B]
Interviews with CEOs and board-level executives of global
pharmaceutical, medical device and biotechnology companies
were conducted in the spring of 2006. Interviewees were
challenged to forecast the future of their companies and the
future of the life sciences industries.
Strategic priorities
The executives surveyed overwhelmingly indicated that developing a
robust R&D pipeline (74%), forming alliances and partnerships
(52%), talent management (41%), developing closer relationships
with customers (37%) and streamlining commercialization processes
(36%) are key strategies for success in 2015.
Of the many internal and external factors that could influence future
success, specifically revenue generation, life sciences executives
responding to the survey emphasise the importance of increasing
corporate reputation and companies abilities to produce life-saving,
affordable medicines and technologies. Of the two, new drug
development is considered paramount. Furthermore, survey
participants say that harnessing benefits from the growing health
consumer movement will greatly benefit revenue growth.
Given these factors for success, our research also identified those
elements of the life sciences businesses that need a strategic focus.
Top of the list are:
Which of the following strategies will be the most important in securing your companys continued success through 2015?
(% respondents)
Develop a robust R&D pipeline
74
52
41
37
36
33
20
19
17
17
16
Cutting costs?
Executives from life sciences industries are acutely aware of the
need to manage expectations of those outside their companies,
given the extent to which ethical reputations will influence
corporate profitability. Chief among their concerns is the publics
access to health care. But the rise in global health inequities has,
in part, been ascribed to rising product costs and prices. At the
June 2006 DTT/EIU Roundtable, Thomas Lnngren, Executive
Director of the European Medicines Agency (EMEA), which is
responsible for approving all new medicines made available
throughout the EU, pointed out: What we have seen over a
couple of years now is a declining number of new medicines
coming out onto the market. At the same time, you have the
highest amount of money spent in research and development in
the pharmaceutical industry ever. No one will be able to afford to
buy drugs any more. This is an issue for the pharmaceutical
industry to solve. Sir Alan Langlands, principal and vicechancellor of the University of Dundee and former head of the
National Health Service (NHS) in England noted that the rising
costs of, and demand for, treatment mean that European
governments guarantee to provide universal health care is under
threat.
Life sciences companies do not seem sure how they intend to
tackle such criticism. The vast majority of senior executives who
participated in the survey do not believe it is a high priority to
develop low-cost structures in R&D or to cut operating costs in
order to be successful in the future.
How proficient is your company in the following areas today? (Top blue line of data)
How proficient will your company need to be in the future to achieve 2015 objectives? (Bottom green line of data)
27%
42%
23%
37%
52%
21%
38%
22%
50%
12%
11%
29%
36%
33%
44%
48%
34%
10%
36%
43%
9%
35%
9%
18%
5%
15% 4%
29%
33%
31%
30%
9%
41%
45%
44%
17%
30%
58%
8%
36%
42%
15% 3%
38% 4% 2%
12%
18% 4%
41%
34%
47%
Proficient
Somewhat proficient
Less proficient
Not proficient
Very proficient
Proficient
Somewhat proficient
Less proficient
Not proficient
11%
5%
3%
18% 3%
10%
6%
33% 4% 4%
38%
Very proficient
12% 2%
5% 3%
10% 3%
14% 3%
31%
36%
43%
55%
9%
16% 4%
11% 3%
34%
45%
56%
5% 3%
9% 2%
13% 4%
8% 2%
10%
20%
30%
40%
50%
60%
1 to 25%
13%
76 to 100%
21%
26 to 50%
31%
51 to 75%
31%
None
1%
In 2015, how significant do you think the following will be in determining your companys discovery-to-market timeline?
Ability to translate research ideas into viable products
63%
26%
9%
33%
22%
10%
4%
37%
24%
10% 3%
38%
24%
10%
7%
48%
25%
6% 3%
24%
37%
16%
8%
26%
33%
21%
5%
37%
35%
12%
4%
New regulations not related to clinical testing (eg, concerning patient privacy)
9%
Major positive impact
10
32%
Some positive impact
No impact
36%
Some negative impact
16%
6%
Which of the following strategies do you expect your company will employ to maximize the returns
on its R&D investments by 2015?
Form long-lasting R&D partnerships/networks with other firms
64%
58%
47%
46%
42%
39%
36%
33%
18%
3%
1%
11
A question of affordability
From big pharmas perspective, the financial rewards for developing
medical breakthroughs are obvious. According to Dr. Vasella, The
levels of sales generated by some blockbusters have gone up
substantially. For example, Lipitor (the cholesterol-reducing drug
produced by Pfizer) brings in an annual income of US$12-13 bn.
But health care systems will have to find ways to pay for the new
therapeutics. Policymakers and health care payers remain aghast at
the cost of developing just one drugabout US $1bnassuming
the cost of dead ends and blind alleys is included in the price tag.1
Life sciences companies are being forced to find ways to reduce
their R&D costs, thus far with limited success. Executives of life
sciences companies balk at such demands. I would love to get my
costs down, but it is easy to say and hard to do. We are trying to
get the attrition rates lower. But we are in a risk-taking business. If
you take fewer risks you are accused of not being innovative
enough. There are conflicting forces, says Dr. Patterson.
Risk is only one of the reasons, however. Another is the lack of
proficiency noted earlier in discovery activities and drug
development. Hiring a larger number of talented people is not the
complete solution for this; companies will also have to improve their
processes and their governance in order to increase efficiency.
There are other aspects of the high cost of drug development. For
example, Dr. Vasella maintains that one of the reasons for the
increased spending on drug discovery and development is larger
The life sciences industry has been faced with product and safety issues in the last decade. How do you think future
leading companies will prevent such incidents?
Increased spending and staffing on quality and safety activities
69%
Increased spending on and use of data mining and early detection analysis
60%
55%
53%
52%
42%
12
33%
4%
Emerging markets
Emerging markets are expected to play a significant role in the future
fortunes of life sciences industries. Over half of all of the survey
participants expect that by 2015 emerging markets will account for
more than 25% of their companies total revenue, necessitating big
initial investments in the geographic region. This is a dramatic
increase in 10 years and will entail significant changes in the business
model. Survey participants also anticipate that by 2015 their
companies are likely to significantly increase the percentage of
certain core activities that are performed in these markets, including
R&D. More than half of the survey participants from the biotech
sector judged that their companies would be conducting research in
emerging markets by 2015.
What portion of your companys revenue currently comes from emerging markets, such as China, India, and Eastern Europe? What
portion of your companys revenue do you expect will come from emerging markets by 2015?
70%
Current
By 2015
60%
50%
40%
30%
20%
10%
0%
None
1 to 25%
26 to 50%
51 to 75%
76 to 100%
Dont know
13
How important do you think the following will be as drivers of M&A and alliance activity for life sciences companies in the
next 10 years?
Critically important
Very important
Somewhat important
14
Today
In 2015
Research
18
44
Product discovery
11
36
Clinical development
26
59
26
54
28
46
Sales
38
71
Less important
Not important
Yet Dr. Tempest of Ranbaxy expects that life sciences companies will
eventually work out how to use emerging markets, not just as a
domestic customer base, but as a locus for R&D of products destined
for the developed world. Countries like India not only offer a low
cost base but have an indigenous entrepreneurial population that
can help support the development of the R&D pipeline for developed
countries, Dr. Tempest asserts.
Dr. Tempest is certain that the only limiting factor, as far as emerging
markets are concerned, is knowledge awareness, There is an innate
fear because people dont know about India. Some pharmaceutical
companies have been in India for decades, like GSK or Pfizer. Others
like Bristol Myers Squibb and Merck pulled out of the country 20
years ago and are now trying to get back as fast as they can. High
profile CEOs and heads of research have been visiting India, some
begrudgingly. But once they see facilities and the quality the country
can offer they go back and rethink what can be achieved.
But not all are equally enamoured with the notion of India as a
center of R&D activity. On the negative side, Indian salaries have
gone up substantially. Between January 2005 and January 2006
there was a 12-13% across the board increase in wages,3 with Indian
IT and financial services hardest hit. And although many Chinese and
Indian PhDs are graduating from America, they demand Western
salaries when they return home.
A reduction in the cost of R&D is not the only reason firms are
interested in emerging markets. Companies will have to design new
business models in order to make a profit in developing countries to
sustain their growth and revenue as price and margins come under
increasing pressure in developed countries.
It is probably for these reasons that Dr. Vasella scoffs at the idea that
emerging markets will reduce the overall cost base of R&D, You
invest in research in Chinabut dont pay less for research. This is
expansion, not a replacement. We are not willing to close down
facilities in the western world. I do not believe emerging markets
offer that solution. This is different from locating manufacturing
production in productive places. Investment for R&D is made as there
is a necessity to find global and multiple ways of innovation.
Dr. Patterson, though more positive, still sees too many obstacles to
enable emerging markets to evolve into a low-cost alternative venue
for R&D. Like most other pharma companies we are already out
there. We have a significant percentage of business both in China
and India. But such markets cannot challenge the R&D effectiveness
of the U.S. The American government places huge investment in its
government national institutes. There is entrepreneurial money in
America. Together these forces make the USA the natural hub of
medical R&D for life sciences companies.
15
How important do you think the following will be as sales and marketing strategies to commercialize the products
emerging from your company?
Critically important
16
Very important
Somewhat important
Less important
Not important
respondents also think that those who are best at leveraging such
alliances and partnerships will pose the greatest competitive threat
in other words be most successful. The implications of such
transformations are clear. Health care sectors will converge, as
various parts of the life sciences industries team up to deliver
innovative treatments at costs acceptable to payers.
Already there are signs of diverse relationships forming between one
life sciences subsector and another. One member of the roundtable
commented, The range of partnerships appears to be broadening
widely and to include NGOs, academics, their peers, small firms and
larger firms. These collaborations are going to support both new
R&D and their new marketing efforts, whatever that might be.
Which of the following types of companies/organizations do you think will pose a serious competitive threat to your
companys success by 2015?
Companies best leveraging alliances and partnerships
62%
54%
Manufacturers of generics
44%
41%
34%
33%
Mid-market companies
Diversified conglomerates
Public-sector organisations
Companies selling consumer-branded products
23%
15%
14%
13%
17
18
Conclusion
The DTT/EIU research reveals that the life sciences industries are in a
vulnerable state. Companies are under extreme pressure to scale up
their R&D productivity while reducing their cost baseto overcome
the new regulatory hurdle of running economical operations. And
business conditions may be growing tougher. High-pressure
salesmanship is becoming politically unacceptable. In the past,
pharmaceutical companies pushed marketing and sales as hard as
possible from the moment of product launch, to maximise product
revenue from day one. Increasingly, programmes of phased
development are taking place. Governments are insisting upon it.
According to Dr. Patterson, AstraZeneca recently launched Crestor
(the cholesterol-lowering drug) in Japan. But we were only allowed
to do so in certain hospitals. We are required to undertake post
marketing surveillance, proving safety data. Only then are we
permitted to increase product availability.
The time in which a product has to recoup the investment in its
development and make a profit has dwindled substantially, but not
because of therapeutic competitors. Such competition enables
companies to grow markets together. Rather, the duration of the life
cycle is largely determined by the speed with which companies
introduce a product and the eventual appearance of generics.
Sir Christopher ODonnell believes that there is a real danger that life
sciences industries, and the rest of the health care sector, will
respond to its challenges by simply maintaining the status quo.
Everybodys operating in a series of straight-jackets. The pharma
industry is operating in a sort of statistical, clinical, financial straightjacket about why drugs cost so much and therefore you cant
participate in the smaller drugs. The regulators are in a straightjacket which relates to consumer safety and political influence and
the ever rising complexity of the issues involved. The health services
are operating in a straight-jacket, which is: how on earth do we
afford this? And the political straight-jacket is that peoples
individual, economic and consumerist choices, arent really being
taken into account. In the midst of all of this, everybodys reputation
is declining. The pharma industrys reputation is declining. The
regulators reputation is falling. The government and the health
services reputation is declining. So the whole things heading for
melt down.
A sense of urgency should prevail within the life sciences industries;
they need to find new ways of working within the modern complex
health care business environment. Clearly, companies need to
transform themselves andwhatever strategies are adoptedthe
primary goal of any life sciences company must be to build an
effective R&D pipeline. They will also need to forge many more
19
20
Now choose the item that you think will be the single most
important factor.
(% respondents)
63
21
47
46
Revenue growth
Revenue growth
12
43
42
42
40
36
20
Other
Other
21
How proficient is your company in the following areas today? (Top blue line of data)
How proficient will your company need to be in the future to achieve 2015 objectives? (Bottom green line of data)
27%
42%
23%
37%
52%
21%
38%
22%
50%
12%
11%
29%
36%
33%
44%
48%
34%
10%
36%
43%
9%
35%
9%
18%
5%
15% 4%
29%
33%
31%
30%
9%
41%
45%
44%
17%
30%
58%
8%
22
36%
42%
15% 3%
38% 4% 2%
12%
18% 4%
41%
34%
47%
Proficient
Somewhat proficient
Less proficient
Not proficient
Very proficient
Proficient
Somewhat proficient
Less proficient
Not proficient
11%
5%
3%
18% 3%
10%
6%
33% 4% 4%
38%
Very proficient
12% 2%
5% 3%
10% 3%
14% 3%
31%
36%
43%
55%
9%
16% 4%
11% 3%
34%
45%
56%
5% 3%
9% 2%
13% 4%
8% 2%
None 1
1 to 25% 13
58
47
26 to 50% 32
51 to 75% 31
46
76 to 100% 21
Dont know 3
42
Other
3
In 2015, how significant do you think the following will be in determining your companys discovery-to-market timeline?
Ability to translate research ideas into viable products
63%
26%
9%
33%
22%
10%
4%
37%
24%
10% 3%
38%
24%
10%
7%
48%
25%
6% 3%
24%
37%
16%
8%
26%
33%
21%
5%
37%
35%
12%
4%
New regulations not related to clinical testing (eg, concerning patient privacy)
9%
Major positive impact
32%
Some positive impact
No impact
36%
Some negative impact
16%
6%
23
By 2015, which of the following factors do you think will prove to be most important in your company's approach to
manufacturing? Select four.
(% respondents)
Maintaining a low cost base
55
46
40
38
32
28
22
18
15
13
Now choose the item that you think is the single most
important factor.
Other country-specific
regulatory factors
Reduction in the number
12%
of large, dedicated
manufacturing plants
Protection of
13%
intellectual property
in developing
Favourable policies,
countries
such as tax
32%
incentives and
credits 15%
Other
2%
Sourcing raw
materials and/or
intermediates
28%
24
Risk management
to avoid
concentration
18%
Not applicable-my
company does not
manufacture products
22%
12
2
How important do you think the following will be as sales and marketing strategies to commercialize the products
emerging from your company?
Critically important
Very important
Somewhat important
Less important
Not important
How important do you think the following will be as drivers of M&A and alliance activity for life sciences companies in the
next 10 years?
Critically important
Very important
Somewhat important
Less important
Not important
25
50%
40%
30%
20%
10%
0%
Organic Growth
Traditional M&A
In-licensing and
product acquisition,
partnering
Please rank the following emerging markets by how important they will be to your company in 2015.
1
China
42%
Central Europe (eg, Czech Republic, Hungary, Poland)
33%
India
13%
25%
Eastern Europe (eg, Belarus, Bulgaria, Russia)
7%
20%
Latin America
4%
12%
15%
26
23%
19%
15%
27%
16%
28%
185
32%
25%
12%
7%
14%
7%
15%
20%
51%
What portion of your companys revenue currently comes from emerging markets, such as China, India, and Eastern Europe? What
portion of your companys revenue do you expect will come from emerging markets by 2015?
70%
Current
By 2015
60%
50%
40%
30%
20%
10%
0%
None
1 to 25%
26 to 50%
51 to 75%
76 to 100%
Dont know
For the following activities, please estimate the percentage of overall activity that your company currently performs
in emerging markets. (Top line of data)
For the following activities, please estimate the percentage of overall activity that your company will perform in emerging
markets in 2015. (Bottom line of data)
None
1 to 10%
11 to 20%
21 to 30%
31 to 40%
41 to 50%
Over 50%
Dont know
27
How important do you think the following strategies are for your company to be successful in emerging markets?
Develop local sales presence to focus on physicians
37%
33%
15%
6%
9%
32%
23%
6% 3%
43%
21%
5% 3%
44%
11% 3%
22%
45%
24%
8%
8%
24%
28%
20%
14%
23%
23%
23%
18%
32%
31%
13%
12%
33%
Very important
Important
31%
Less important
15%
11%
Unimportant
Which of the following types of companies/organizations do you think will pose a serious competitive threat to your
companys success by 2015?
Companies best leveraging alliances and partnerships
62%
54%
Manufacturers of generics
44%
41%
34%
33%
Mid-market companies
Diversified conglomerates
Public-sector organisations
Companies selling consumer-branded products
28
23%
15%
14%
13%
What impact do you think the following factors will have on your companys revenue by 2015?
Corporate reputation
33%
41%
21%
5%
50%
13%
4%
43%
14%
9%
31%
24%
17%
5%
Changing demographics
22%
42%
26%
6%
4%
17%
17%
23%
23%
Rising competition
17%
24%
25%
23%
11%
36%
17%
24%
6%
29%
28%
20%
10%
22%
41%
22%
8%
17%
32%
No impact
31%
14%
The life sciences industry has been faced with product and
safety issues in the last decade. How do you think future
leading companies will prevent such incidents?
(% respondents)
Biotechnology
69
Increased spending on and use of data mining and early detection analysis
60
Other
4
Pharmaceuticals R&D
43
38
Pharmaceuticals manufacturing
35
Pharmaceuticals wholesale/retail
17
Health services
13
Health insurance
2
Other
9
29
SVP/VP/Director
21
CEO/President/Managing director
$100m to $500m 7
Manager
$500m to $2bn 16
17
Head of Department
$2bn to $5bn 11
15
$5bn to $15bn 11
CIO/Technology director
Not applicable 5
Board member
3
CFO/Treasurer/Comptroller
3
Other
5
Germany
11
Switzerland
9
Western Europe
41
United Kingdom
7
North America
27
France
3
Asia-Pacific
21
Australia
3
Eastern Europe
5
India
3
Latin America
4
Italy
3
Canada
2
Other
19
30
General management
41
R&D
23
Finance
13
IT
10
Customer service
7
Risk
5
Procurement
3
Supply-chain management
3
Human resources
2
Legal
2
Other
7
31
32
Chief Executive
Nicholas Beazley
Nigel Brooksby
sanofi-aventis UK
Aisling Burnand
BioIndustry Association, UK
Malcolm Carlisle
Eschmann Holdings
Frank Condella
SkyePharma
Jon Court
Fulcrum Pharma
Bill Emhiser
Whatman
Daniel Franklin
Executive Editor
The Economist
Robert Go
Nigel Holloway
Managing Director
President
Harpal Kumar
Chairman of Council
University of Dundee
(Former Head of the UK National Health Service)
Thomas Lnngren
Executive Director
Chief Executive
Steve Poulton
Pfizer UK
Chief Executive
UnitedHealth Europe
Mark Walport
Director
Wellcome Trust
Alexandra Wyke
Contributing Editor
Endnotes
1
http://aspe.hhs.gov/daltcp/reports/medliab.htm]
Financial Times, Are India and China up to the job? July 18 2006
and http://www.ft.com/cms/s/82beabec-1787-11db-abad0000779e2340.html and Tuesday July 18 2006 http://
www.eweek.com/article2/0,1895,1991783,00.asp
www.iht.com/articles/2006/09/27/business/drug.php and
International Herald Tribune, EU is dealt a defeat in fight over drug
prices, James Kanter, September 27, 2006.
Acknowledgements
The following individuals, along with our colleagues from the
Economist Intelligence Unit, were key contributors in the
development of this research program and the resulting analyses:
John Rhodes (Deloitte & Touche LLP, United States), Stuart
Henderson (Deloitte & Touche LLP, United Kingdom), Terry Hisey
(Deloitte Consulting LLP, United States), Pete Mooney (Deloitte
Consulting LLP, United States), and Patsy Bolduc (Deloitte & Touche
USA LLP, United States).
Additionally, DTT and the Economist Intelligence Unit would like to
express thanks and appreciation for comments and advice from a
number of colleagues including: Linda Heitzman (Deloitte
Consulting LLP, United States), Ajit Kambil (Deloitte Services LP,
United States), Homi Kapadia (Deloitte Consulting LLP, United
States), Larry Nieterman (Deloitte Consulting LLP, United States),
Diana OBrien (Deloitte Consulting LLP, United States), Ellen StaffordSigg (Deloitte Consulting LLP, United States), and Chris Wellinger
(Deloitte AG, Switzerland).
Thanks also to Nigel Holloway from the Economist Intelligence Unit
for his editorial assistance.
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