QUALIFICATIONS PROFILE
Analytical and skilled Pharmacovigilance Specialist with a solid and progressive career driving optimal
patient care and innovative process improvements in nursing, medical and safety review, and clinical
medical services.
Expertise in leading and motivating teams toward improved collaboration, quality of care, and
productivity.
Skilled in increasing safety and compliance, designing and executing training programs, and
identifying and resolving issues efficiently and effectively.
Adept at utilizing various healthcare information systems, including Meditech, ARISg, and
MedDRA, as well as PCs, Windows, Microsoft Office Suite (including pivot tables in Excel), and
Adobe Acrobat.
Strong talents in project management, writing and editing, and organization. Familiar with AMA
style, and expertise in cross-functional collaboration.
PROFESSIONAL EXPERIENCE
BAXTER HEALTHCARE CORPORATION, Deerfield, Illinois
Safety Review Specialist United States Affiliate Team (USAT), 10/2012 Present
Directed and supervised daily operations and efforts of team members in the safety review department,
and led team discussion in person and via electronic media to improve collaboration, productivity, and
employee performance. Managed case investigations to gather all required medical information, including
query generation, tracking, and follow-up with reporters. Also led initial safety reviews and triages of
adverse events, effectively determining seriousness and required timelines. Evaluated work forms and call
scripts, identified areas with room for improvement, and edited and streamlined content to ensure optimal,
factual, and up-to-date results. Handled incoming communication from U.S. customers reporting potential
adverse events, and documented potential adverse event information by writing narratives summarizing
all relevant medical information for individual case safety reports.
Effectively served as subject matter expert (SME) for MedWatch Quality Checks, which
included upholding accuracy of reports submitted to the FDA and providing training for those
who completed the quality checks.
Effectively identified root cause and applied effective preventative actions of various safety
issues, with a focus on utilizing Corrective Action Preventative Action (CAPA).
Successfully escalated potential safety and compliance issues, demonstrating ability to identify
issues in the first place and then correctly prioritizing them based on the level of importance.
Spearheaded on-boarding and training programs for new hires within USAT, successfully
assimilating them quickly into daily operations.
RACHEL DOHR
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Successfully identified, prioritized, and escalated potential safety and compliance issues by receiving and
evaluating phone calls from U.S. customers reporting potential adverse events, leading case
investigations, documenting potential adverse event information, and following up with U.S. documents
received from internal and external reporters.
Streamlined the case investigation process by efficiently gathering all required medical
information, which included query generation, tracking, and following up with reporters.
Developed effective staff and patient assignments by evaluating staffing requirements, staff
strengths, and patient needs.
Quickly established a positive rapport with patients, families, staff, and healthcare providers
through open communication and a dedication to problem-solving.
Drove process and quality improvements in order to more effectively and efficiently evaluate
patient outcomes.
Proved extensive nursing expertise by providing appropriate care for emergency situations
such as DTs, seizures, and combative behavior per policies, procedures, and physician directives.
Previous positions include Student Nurse Extern in the Medical Intensive Care Unit at OSF Saint Francis
Medical Center.