Assessment

Assignment
Brief - General

Program:
QCF Level 4: BTEC Higher National Diploma Y1Y2 in HSC.
Unit Title: Managing Human Unit Code: Date Issued
13
25th Jan 2016
Resources in H&SC
Student Name
Student ID Date of final Submission:
5th May 2016
UNIT LEADER:
Internal Verifier Name:
IV Team
Shahriar Daudpota

Rules and regulations:

Plagiarism is presenting somebody elses work as your own. It includes: copying

information directly from the Web or books without referencing the material; submitting
joint coursework as an individual effort; copying another students coursework; stealing
coursework from another student and submitting it as your own work. Suspected
plagiarism will be investigated and if found to have occurred will be dealt with according to
the procedures set down by the College. Please see your student handbook for further
details of what is / isnt plagiarism.

Coursework Regulations
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2
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You are required to submit your coursework on-line through online e-learning system
http://stponline.org.uk or http://health.stpmoodle.net (for students starting in January 2016).
Detailed information about this is available in the student handbook submission
Details of submission procedures and penalty fees can be obtained from Academic
Administration or the general student handbook.
Late coursework will be accepted by Academic Admin Office and marked according to the
guidelines given in your Student Handbook for this year.
If you need an extension (even for one day) for a valid reason, you must request one, using a
coursework extension request form available from the Academic Admin Office. Do not ask
the lecturers responsible for the course - they are not authorised to award an
extension. The completed form must be accompanied by evidence such as a medical
certificate in the event of you being sick.
General guidelines for submission of coursework:
a All work must be word-processed and must be of good standard.
b Document margins shall not be more than 2.5cm or less than 1.5cm
c Font size in the range of 11 to 14 points distributed to including headings and body text.
Preferred typeface to be of a common standard such as Arial or Times New Roman for
the main text.
d Any computer files generated such as program code (software), graphic files that form
part of the course work must be submitted either online with the documentation.
e The copy of the course work submitted may not be returned to you after marking and you
are advised to have your personal copy for your reference.
f
All work completed, including any software constructed may not be used for any purpose
other than the purpose of intended study without prior written permission from St.
Patricks International College.
g

Outcomes and assessment requirements

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Assessment

Outcomes

Assessment criteria for pass

To achieve each outcome a learner must demonstrate the

ability to:
LO1 Understand processes
for recruiting individuals to
work in health and social care

LO2 Understand strategies for

building effective teams for
working in health and social
care
LO3 Understand systems for
monitoring and promoting
the development of
individuals working in health
and social care
LO4 Understand approaches
for managing people working
in health and social care.

1.1 Explain the factors to be considered when planning the recruitment of

individuals to work in health and social care
1.2 Explain how relevant legislative and policy frameworks of the home country
influence the selection, recruitment and employment of individuals
1.3 Evaluate different approaches that may be used to ensure the selection of
the best individuals for work in health and social care
2.1 Explain theories of how individuals interact in groups in relation to the types
of teams that work in health and social care
2.2 Evaluate approaches that may be used to develop effective team working in
health and social care
3.1 Explain ways in which the performance of individuals working in health and
social care can be monitored
3.2 Assess how individual training and development needs can be identified
3.3 Analyse different strategies for promoting the continuing development of
individuals in the health and social care workplace
4.1 Explain theories of leadership that apply to the health and social care
workplace
4.2 Analyse how working relationships may be managed
4.3 Evaluate how own development has been influenced by management
approaches encountered in own experience.

Case Scenario St. Patricks Nursing Home

You have recently been appointed as Human Resources Officer at St. Patricks Nursing
Home located in central London. During the first formal meeting with the Board of Directors
you were told about the recent expansion of the nursing home by your HR Director.
You were also informed about the various problems that St. Patricks Nursing Home (StPNH)
has been experiencing, such as the high rate of employee turnover (caused by low pay, poor
working conditions, long hours, not enough benefits, fixed/inflexible contracts, inadequate
salaries, recruitment based on favouritism, etc.). Also complaints from residents and families
about the quality of care, and staff errors due to insufficient knowledge or application of
clinical care standards and protocols; lack of guidelines; inadequate supervision
compromising the safety and efficiency of care.
The HR Director is under pressure to increase staff retention in order to reduce future
training and recruitment costs. She believes that the current recruitment and selection
policies of St. Patricks Nursing Home are partly responsible for the turnover problem.
The HR Director also suggested that care workers performance, satisfaction and
commitment to the organisation depend on collaborative team-working. She mentioned that
staff members were often blamed for not communicating important messages to one another
whilst on shift, not handing over effectively at the end of their shift, and coming to work just
to do their shift and go home.
As part of your job, you are required to ensure that recruitment planning and selection
approaches are used effectively and that the relevant legislative and policy frameworks are
implemented during this process. Moreover, you must prepare a comprehensive and
appropriate Performance Evaluation Plan for all of the employees working at St. Patricks
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Assessment
Nursing Home; also you should make some recommendations on the types of training
nursing staff may require considering their current level of competence and future
work/development requirements. At the end of the training(s), employees will acquire the
knowledge and skills to apply the core standards set by the Care Quality Commission.
You have been asked by your boss to arrange a training session for the care staff in order to
enlighten them about the techniques and leadership skills that you have used and applied
over the period of time in managing and leading people at the workplace, which they can
apply to their roles. Your training session also needs to educate them about the relevance
and application of different leadership theories in leading people and managing relationships
with peers and subordinates.
Finally, make them aware how you have been continuously updating your knowledge and
developing yourself throughout, and what the benefits of investing in yourself were.
A grand party would be organized by your HR director praising all your hard work and
achievements you would have accomplished in a short span of time working at St. Patricks
Nursing Home.
More information can be accessed from the following websites:
www.CQC.org.uk., www.Legislation.gov.uk, www.ACAS.org.uk, www.CIPD.co.uk

Assignment:
Based on the scenario above you are required to complete an ESSAY of 3,000 words (this is
an indicative word limit).You should refer to the assessment criteria and the relevant unit
content, when preparing your evidence of assessment. The essay is formed of the following
four sections below which relate to the learning outcomes.
Learning Outcome 1 (1.1, 1.2, 1.3)

1.1 Explain the factors that need to be considered when planning the recruitment of
individuals to work at St. Patricks Nursing Home
1.2 Explain how relevant legislative and policy frameworks of the home country influence the
selection, recruitment and employment of individuals to work in St. Patricks Nursing
Home (M1)
1.3 Evaluate the different approaches that may be used to ensure the selection of the best
individuals, and make recommendations for St. Patricks Nursing Home (M1 and D1)
Learning Outcome 2 (2.1, 2.2)

2.1 Explain the theories of how individuals interact in groups in relation to the types of teams
that work in health and social care
2.2 Evaluate the approaches that may be used by staff at different levels to develop and
promote effective team working at St. Patricks Nursing Home
Learning Outcome 3 (3.1, 3.2, 3.3)

3.1 Explain the ways in which the performance of individuals working in health and social
care can be appraised
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Assessment
3.2 Assess of how individual training and development needs can be identified at St.
Patricks Nursing Home
3.3 Analyse the different strategies for promoting the continuing development of individuals
in the health and social care workplace
Learning Outcome 4 (4.1, 4.2, 4.3)

4.1 Explain theories of leadership that apply to the health and social care workplace (D2)
4.2 Analyse how working relationships may be managed at St. Patricks Nursing Home
4.3 Evaluate how your own development has been influenced by management approaches
that you encountered in your own experience (D3)

Formative Submission
How and why will formative assessment take place?

Formative assessment will take place to advise you on your progress within the term
(during 4th and 8th week) and the ways in which you could improve before the final
(summative) submission. The feedback is for your benefit and is not part of your final
grade for the unit. Formative feedback may however not be as detailed as the final
feedback you receive, and may be in verbal and/or written form (at the teachers
discretion). You will be asked to submit your work for formative feedback in
electronic form to your teacher or as hard copy, to which you will receive verbal
and/or written feedback.

Final (Summative) Submission

You need to submit all of the documents relating to your final assignment covering all learning
outcomes i.e. LO1, LO2, LO3 and LO4 via STP Moodle.

For achieving Merit and Distinction, assignment MUST be submitted on the final
submission date. Late submissions ONLY qualify for a PASS award.

Merit Descriptors

Indicative
characteristics

Contextualised Indicative
characteristics (All the characteristics
need to be achieved)

Assessment
Identify and
apply strategies
to find
appropriate
solutions

Complex problems with

more than one variable
have been explored.

Has demonstrated an understanding of

the relevant legislation and policies
framework of the home country
explaining the impact of following and
NOT following these could be (AC1.2)
OR
Knowledge of the different approaches
that may be used to ensure the selection
of the best individuals to work in health
and social care and how these could
influence the performance of an
organization (AC1.3)

M1

And
Has submitted on time
Select/design
and apply
appropriate
methods/techni
ques

A range of sources of
information has been used
throughout the assignment

To achieve M2 you must use appropriate

resource materials for the assignment
with the use of books, journals,
publication and text throughout your
assignment. You must cite all references
and sources of material used both for intext citation and reference page
throughout the assignment using the
Harvard referencing style.

Present and
communicate
appropriate
findings

The appropriate structure

and approach has been
used throughout the
assignment

To achieve M3 you must use appropriate

structure and sequence throughout the
assignment. Your work must be concise
and succinct, developing your academic
argument in a coherent manner
throughout.

M2

M3

Distinction
Descriptors

D1

D2

Indicative characteristics

Use critical
reflection to
evaluate own
work and justify
valid
conclusions

Conclusions have been

arrived at through
synthesis of ideas and
have been justified

Take
responsibility of
managing and
organising
activities

Independent thinking has

been demonstrated and all
activities have been
managed.

Contextualised indicative characteristics

(All the characteristics need to be
achieved)
Has critically evaluated their work and
drawn conclusions with justification on
how the conclusions were arrived at in
relation to the different approaches used
to ensure the selection of the best
individuals for work in health and social
care.
Has applied the different leadership and
team theories for team management and
working relationships.

Assessment

D3

Demonstrate
convergent/later
al/creative
thinking

Self-evaluation has taken

place.

Has critically evaluated how their own

development has been influenced by
management approaches encountered
in their experience.

Assessment

Example feedback form:

Feedback
Strengths
Note: Summative feedback would be given via stponline.co.uk
Areas for Improvement

Lecturer Signature:

Date: