Anda di halaman 1dari 5

ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Production Perform production Daily Perform all Customers receive Completed Work Production
Crew and Job processes per services specified quality service in a Orders Manuals
Management Work Order on work order timely manner
TrainER
e-Learnings

Comply with safety Daily Avoid injury and Injuries are # of Workers’ Safety Manual
practices comply with safety avoided and safety Comp claims
regulations regulations are Respirator
followed Illness and Injury Protection
Prevention Report Program

Accident Report MSDSs

Personnel
Manual

Supervise Daily Tasks and service Efficient, quality Certificates of Production


Production quality are job performance Satisfaction Training System
Technicians monitored Manual
Completed Work
Orders Your Local
Training

Executive
Management
Manual Chs. 1,
2

09/09 Grayed out Key Measurements not yet available. 1


ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Job-site Daily Coordinate Timely and Contact/Job Diary Production
management production tasks efficient production Training System
on-site Manual

Coach and train On-going Ensure technicians Technicians have Training Production
Production are properly necessary job Checklists Training System
Technicians trained skills Manual
Certifications
TrainER
Certificates of e-Learnings
Satisfaction
Your Local
Training

ECTP Manuals

Job file Daily Ensure job quality Timely billing and A/R report Production
documentation and complete collecting Training System
documentation Average job Manual
completion to
billing period Office
Procedures
Manual Ch. 10

Bulletins:
#3110F and
#3106D

09/09 Grayed out Key Measurements not yet available. 2


ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Customer Monitor, Daily Maintain Satisfied Certificates of TrainER
Service communicate, and communication, customers Satisfaction e-Learnings
respond to address customer
customer needs needs, and resolve Concerns are Contact/Job Diary Production
concerns resolved Training System
Complaint Manual
resolution log

Job Site Leave job site with Daily Shows respect for Satisfied Complaint N/A
Appearance a clean, orderly customer’s home customers Resolution Log
appearance and property
Certificates of
Satisfaction

Communication Communicate On-going Ensure Professional Contact/Job Diary Production


expectations to professional conduct on job Training System
Technicians conduct in a sites Manual
manner that is
supportive of the
growth and
development of
the technician

Communicate with Daily Keep Production Jobs are Contact/Job Diary N/A
Production Manager informed completed on time
Manager/Estimator of job progress and all issues are
and issues resolved quickly

09/09 Grayed out Key Measurements not yet available. 3


ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Communicate with Daily Keep office All information on Contact/Job Diary N/A
Office Staff informed of job a job is kept up to
progress and date
issues

Maintenance Perform preventive On-going Maintain vehicles Equipment and Equipment and Equipment
and Equipment maintenance on and equipment in vehicles are Vehicle Training and
Repair vehicles and excellent operational for Maintenance Reference
equipment and operational jobs Checklist Guide
report on all condition
nonoperational Equipment and Equipment
equipment vehicles maintain Operating
professional Manuals
appearance and
lasts longer Convention
Product
Updates

Expense Expense Control On-going Control production Production costs Production labor Executive
Control, Asset expenses are maintained at rate Management
Management, established rate Manual Chs. 7,
and WIP 8
Accountability
Production

09/09 Grayed out Key Measurements not yet available. 4


ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Expense
Variance Report

Job Compliance
Worksheet

Asset Management On-going Protect and utilize Franchise property Return on Asset Equipment
equipment and is utilized Training and
materials efficiently and Reference
effectively Guide

Equipment
Operating
Manuals

Convention
Product
Updates

09/09 Grayed out Key Measurements not yet available. 5

Minat Terkait