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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Manage Oversee job Daily Assure Effective Job Costing WIP Board
Production scheduling effective job allocation of
Operations scheduling staff, vehicles Labor Cost EZ Production
and equipment Guidelines

Production Training
System

ECTP

Executive
Management Manual
Chs. 1, 2, 8

Personnel Manual
Chs. 4, 9

Office Procedures
Manual Ch. 5

Approve job Daily Assure Improved profit Job Costing Estimating Manual
estimates accuracy of margin
job estimates Labor Cost ManagER

Job Monitor

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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Oversee Daily Assure Achieve defined Divisional Key WIP Board
completion of work compliance results in Measurements
orders with job Production Reports Office Procedures
standards Division Manual Chs. 9, 10

Ensure customer Daily Maintain Customer Client Certificates of


satisfaction quality Satisfaction Satisfaction Ratings Satisfaction
production
Timely payment Customer Service e-
learning

Approve job files Daily Assure Achieve defined Divisional Key Office Procedures
compliance results in Measurements Manual Ch. 10
with job Production Reports
standards Division
Job Costing

Labor Cost

Manage Assist in recruiting As needed Keep Quality staff is Turnover rate Personnel Manual
Production Staff production production maintained Chs. 3, 8, 9
personnel fully staffed A,B,C Grading
Personnel Manual
Attachment 1, Job
Descriptions, Roles &
Responsibilities

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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Train production On-going Ensure Competent, Training Checklists Production Training
personnel including fundamental professional System
Safety and OSHA ability to follow production staff Certifications
requirements production All Production
procedures Certificate of Manuals
Satisfactions
Respiratory
Protection Plan

ECTP

EZ Production
Guidelines

Personnel Manual
Chs. 4, 7, 9 -12

Job Descriptions and


Roles &
Responsibilities

Safety Manual

OSHA 1910

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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Manage production On-going Maintain Production Compliance with the Personnel Manual
personnel production personnel Employee Chs. 7, 8
personnel compliance Handbook
compliance Executive
with company Management Manual
policy Chs. 1, 2, 3, 8

Office Procedures
Manual Ch. 17

Manage Large Final sign-off on Ongoing Assure Achieve defined Divisional Key Executive
Losses estimates and job compliance results in Measurements Management Manual
files with job Production Reports Ch. 3
standards Division
Estimating Manual

Office Procedures
Ch. 10

Coordination of As-needed Provide quick Large losses are Jobs started on time WIP Board
resources response to handled
loss site professionally Office Procedures
and profitably Manual Ch. 5

Executive
Management Manual
Ch. 3, 8

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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Manage Work-in- On-going Coordinate Crews work Average job WIP Board
Progress of large performance efficiently and completion to billing
loss jobs of the crews good period Office Procedures
and communication Manual Chs. 5, 10
communicate is maintained
with office EZ Production
staff Guidelines

Executive
Management Manual
Chs. 1-3,8

Personnel Manual
Ch.8

Daily Meetings w/
Production
Manager(s)

Client Job documentation Daily Documentatio Accurate and NAPA compliance Office Procedures
Satisfaction n of work complete job Manual Ch. 10
files Insurance
Guidelines Executive
Compliance Management Manual
Ch. 3

Production Training
System

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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
ECTP

Certificates of
Satisfaction

Communication Manage On-going Ensure Production staff Certificates of WIP Board


communication with production meet Satisfactions
production staff staff expectations Executive
communicates Contact/Job Diary Management Manual
effectively Problems WIP Ch.3
resolved
Office Procedures
Manual Ch. 5

WIP meetings Daily Monitor Efficient WIP WIP Board


progress of production
jobs Executive
Management Manual
Chs. 2,3,8

Office Procedures
Manual Ch. 5

Personnel Manual
Ch. 8

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ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Communicate with On-going Inform Owner/General Report Execution & As required and
the Owner/General Owner/Gener Manager is Plan Adjustments directed by owner or
Manager al Manager informed about Quarterly General Manager
and receive all production
feedback on
business Owner/General
plans Manager
participates in
production
planning

Manage vehicle, Review vehicle On-going Keep facility in Vehicles are Vehicle maintenance Equipment Training &
equipment, and maintenance working order well-maintained checklist Reference Guide
facilities schedule and and meets NAPA
maintenance checklist guidelines NAPA compliance Equipment
Operations Manuals

Convention Product
Updates

Safety Manual

Review equipment On-going Keep facility in Equipment is Equipment Equipment Training &
maintenance working order well-maintained maintenance Reference Guide
schedule and checklist
checklist Equipment
Operations Manuals

Convention Product

9/09 7
ROLES AND RESPONSIBILITIES – OPERATIONS MANAGER
ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/
MEASUREMENT SUPPORT
Updates

Safety Manual
Review facility On-going Keep facility in Facility is well- Facility maintenance Equipment Training &
maintenance working order maintained checklist Reference Guide
schedule and
checklist Equipment
Operations Manuals

Convention Product
Updates

Safety Manual

Inventory Maintain effective Daily Reduce waste Lower Operating Percent of The Clean Book
Management purchase/ costs Professional
requisition system Ensure Cleaning Products Office Procedures
for products and products are purchased to Manual Ch. 11
supplies on hand to Revenues
complete jobs

All products and Monthly Supplies and Jobs performed Inventory checklist Officer Procedures
supplies are products are timely Manual Ch. 11
inventoried available
Executive
Management Manual
Ch. 8

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