ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/

MEASUREMENT SUPPORT
Job Develop clear and As needed Franchise services Fair and Estimate Analysis Estimating Manual
Estimates accurate job are accurately and accurate job Report
estimates fairly priced pricing

Scheduling Daily Ensure jobs are Efficient Average job Office Procedures
completed timely production completion time Manual Ch. 5

Project Review job scope, On-going Prepare crews Crews are Production labor Estimating Manual
Management job estimate, and with knowledge efficient in rate
job brief and equipment for production Production
preparation with a job Manuals
production staff
Executive
Management
Manual Ch. 4

Monitor sub- As needed Coordination and Timely and Subcontractor Executive

contractors monitoring of sub- quality sub- Control Form Management
contract work contract work Manual Ch. 6
Certificates of
Satisfaction Home Study
Manual Ch. 4
Subcontractor
Performance
Report

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 ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/

MEASUREMENT SUPPORT
Manage On-going Maintain Customers’ Certificates of Customer Bill of
communication communication needs are met Satisfaction Rights
with customers with customers and problems
about the job to are resolved Creating Positive
ensure that Moments of Truth
expectations are
met Crew Moments of
Truth

Production
Training System
Manual

Manage Work-in- On-going Coordinate Crews work Average job Executive

Progress performance of the efficiently and completion to Management
crews and good billing period Manual Chs. 1, 2
communicate with communication
office staff is maintained Production
Manuals

Inspect services Daily Ensure quality Customer Certificates of Production

and final walk work satisfaction Satisfaction Manuals
through

Ensure On-going Avoid injury and Safe work # of Workers’ Safety Manual
compliance with comply with safety environment and Comp claims
safety practices regulations compliance with Your Local
regulations Illness and InjuryTraining (Safety)
Prevention Report Respirator
Protection Prgm.
Accident Report
Personnel Manual

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 ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/

MEASUREMENT SUPPORT
Production As Needed Fill in for Crew Productivity is Production labor Production
Chief maintained rate Training System
Manual
Job completion
time maintained TrainER
with WIP e-Learnings

Your Local
Training

ECTP Manuals

Job documentation Daily Documentation of Accurate and NAPA compliance Office Procedures
work complete job Manual Ch. 10
files Insurance
Guidelines Bulletins: 3110F,
Compliance 3106D,

Manage Recruit production As needed Keep production Quality staff is Turnover rate N/A
Production personnel fully staffed maintained
Staff A,B,C Grading

Train production On-going Perform Competent, Training N/A

personnel production professional Checklists
processes production staff
according to Certifications
guidelines
Certificate of
Satisfactions

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 ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/

MEASUREMENT SUPPORT
Manage On-going Maintain Production Compliance with N/A
production production personnel the Employee
personnel personnel compliance Handbook
compliance with
company policy

WIP meetings Daily Monitor progress Efficient WIP WIP

of jobs production

Manage On-going Maintain Center of Contact/Job Diary Marketing Manual

communication communication Influence needs
with Centers of with Centers of are met and
Influence Influence about problems are
the services resolved
provided

Financial and Job cost analysis On-going Measure job Measure Job Cost Report Executive
Asset profitability profitability of Management
Management including each job Manual Chs. 7, 8
subcontracting

Damage On-going Control damage Damage Damage N/A

reimbursement reimbursement reimbursement Reimbursement
expenses costs are expenses
maintained at
established rate

Manage operating On-going Control operating Operating supply Operating Costs Shelf life of
supplies supplies expenses costs are Cleaning Products
maintained at
established rate Chemical Cross
Reference

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 ROLES AND REPSONSIBILITIES - PRODUCTION MANAGER/ESTIMATOR

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/

MEASUREMENT SUPPORT

Expense Control On-going Control production Production costs Production labor Executive
expenses are maintained rate Management
at established Manual Chs. 7, 8
rate WIP
N/A
Production
Expense
Variance Report

Job Compliance
Worksheet

Asset On-going Protect and utilize Franchise Return on Asset N/A

Management equipment and property is by Production
materials utilized efficiently Manager
and effectively

Franchise assets
are not lost

Manage vehicles, On-going Keep vehicles, Vehicle, Vehicle and Equipment

equipment and equipment and equipment and equipment Training and
facilities facility in working facility are well- maintenance Reference Guide
order maintained checklist
Equipment
Operating Manuals

Convention
Product Updates

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