Professional Board of Nursing Passed

2010

EDUCATION
Bachelor of Science in Nursing, First Asia Institute of Technology
and Humanities, April 2010 Cum Laude

Jessierix
Macahia

John

P.

413 Saint Francis Street, Reaville

Extension, Tanauan City, Batangas
Mobile No.: (+63) 9265419845
Email:
jessierixmacahia@rocketmail.com

SUMMARY
Has above average
knowledge retention able to
learn and memorize a good
amount of information to
provide the highest quality
support to customers.

Friendly and professional

over the phone that keeps
the clients interested and
calm.

Demonstrate effective
communication skills.

Able to work independently

or with team members in
varied environments with
minimal supervision handling
multiple work load and highly
adaptable to changing
professional work
environments to implement
solutions in an efficient
manner.
Able to make critical decision
making and work under
pressure
CERTIFICATION

Member of
ANAC (Association of Nurses
in AIDS Care)
Certified
HIV/AIDS Counselor 2012
HIPAA Certified
2011

PROFESSIONAL EXPERIENCE
March 2012 Present
Love Yourself Counseling
Volunteer Counselor
Trained counselor for rendering one on one or group
facilitation and counseling to clients who will undergo
HIV/AIDS testing
Act as a medium or channel of emotions that focus mainly
on clients interface
Assist clients to treatment hub for proper education and
strict compliance to treatment
Supervise patients in recovering to maintain functional
activities of daily living.
July 5, 2015 - January 11, 2016
H.M. Corachea General Hospital
Tanaua City, Batangas
Staff Nurse

Assisted patients in their daily needs. Helped patients

recover from their current and pre-existing medical
conditions.
Represented the hospital with all respect and integrity
delivering quality patient care for customer satisfaction
guaranteed services.

August 2013 May 31, 2015

Citigroup Business Process Solutions
PBCom Tower, Ayala Avenue, Makati City
Officer,
Default
Mortgage
Account
Research
Services (DMARS)
Functioned as quality and data analytics which primarily
review mortgage accounts.
Received different plans set up by CITI employees from
different states/regions
Accurately followed states laws and investors guidelines
in reviewing accounts to come up with quality reviews.
Researched on the mortgage and qualified them regarding
their eligibility and followed strict hierarchy in offering
hardship assistance.
Deep understanding of mortgage processes and a
competent agent who people can rely on when it comes to
queries related to mortgage and contributing subjects.
Reviewed the accounts worked by the team for quality
checking.
Cascaded process updates and send feedback to
associates who committed review errors

Contributed to the study of

trend of errors committed by
the team and finding ways on
how prevent them from
happening
again
by
suggesting/creating tools.

Citiphone Officer Credit Cards

An officer who has the authority to perform
365 different transactions over the phone.
Has in depth financial knowledge on credit
card business process, and able to make
decision per qualification.
Understood
the
clients
calling
for
inquiry/requests and able to provide the
best solutions and offers that benefit both
customers and the business.
Followed-up on the finance reporting and
record of the customers to come up with
better financial advices and offers.
Processed loan application and review
qualification for sales promotion.
Processed change of demographics and
customer status and follow up documents.

June 2012 June 2013

AIG Shared Services
Call Center Associate III
Answered calls from 50 contiguous states
and all US territories about life insurance
inquiries
Handled all aspect of life insurance, product
explanation, billing, processing of requests,
and resolving billing, and contract issues
Advised clients on how they can fully take
advantage the preneed investments that
they have purchased
August 2011 May 2012
APAC Customer Service Client: Anthem (WGS
National)
HealthCare Specialist
Provided detailed and accurate benefits to
providers who are catering services to
members/patients

Examined documents such as claims,

medical records, and appeals to verify
correct reimbursement
Protected private health information and
follow strict guidelines in providing services.

March 2011 June 2011

Alorica Philippines, Inc.
Customer Service Associate / Reservations
Looks after the interests of passengers from
the moment they report at the booking
office, in a city or at an airport, until
boarding time and again from the time the
passengers disembark from the aircraft and
return to the airport building
Adjust to what the clients needs to provide
satisfaction guaranteed work and quality
service. Look for missing luggage from
airport to airport through wide-range data
base.
June 2008 June 2010
Tutorial Learning Center
Teaching Assistant
Private instructor who teaches a specific
educational
subject
to
an
individual student or
small
group
of
students.
Privately hired and paid by the student's
family and by the tutorial center. Used for
remedial students or others needing special
attention; I provide more advanced
material for exceptionally capable and
highly motivated students, or in the context
of homeschooling.