Submitted To:
Mr. Shah Saad Hussain
Submitted By:
Syed Ahsan Ali Shah
7581
TABLE OF CONTENTS
LETTER OF TRANSMITTAL……………………………………………………………………………………………….4
INTRODUCTION………………………………………………………………………………………………………………5
Company’s Profile………………………………………………………………………………………………5
Company’s Scope……………………………………………………………………………………………….5
Company’s Objective………………………………………………………………………………………….5
Company’s Mission Statement……………………………………………………………………………5
Basic Management Structure………………………………………………………………………………6
BASIC FUNCTIONS OF HUMAN RESOURCE MANAGEMENT DEPARTMENT……………………..7
Job Analysis…………………………………………………………………………………………………………7
Compensation…………………………………………………………………………………………………….7
Recruitment………………………………………………………………………………………………………..7
Selection…………………………………………………………………………………………………………….7
Performance Appraisal……………………………………………………………………………………….7
Training………………………………………………………………………………………………………………7
Layoffs, Retirement, Dismissal…………………………………………………………………………….7
Change Management………………………………………………………………………………………….7
Succession Planning……………………………………………………………………………………………7
PROBLEM STATEMENT……………………………………………………………………………………………………8
Problems in Functions of Human Resource Management…………………………………..............8
Job Analysis…………………………………………………………………………………………………………8
Compensation…………………………………………………………………………………………………….8
Recruitment………………………………………………………………………………………………………..8
Selection…………………………………………………………………………………………………………….8
Performance Appraisal……………………………………………………………………………………….8
Training / Employee Development………..……………………………………………………………9
Change Management………………………………………………………………………………………….9
Succession Planning……………………………………………………………………………………………9
Employee Complaints…………………………………………………………………………………………9
Career Counseling……………………………………………………………………………………………..9
ANALYSIS OF THE IDENTIFIED PROBLEMS…………………………………………………………………….10
QUESTIONNAIRE…………………………………………………………………………………………………………..10
QUESTIONNAIRE SAMPLE…………………………………………………………………………………11
DATA ANALYSIS AND PROPOSALS…………………………………………………………………………………13
RECOMMENDATIONS…………………………………………………………………………………………………..18
Performance Appraisal……………………………………………………………………………………..18
Performance appraisal form……………………………………………………………………………..19
Job Analysis………………………………………………………………………………………………………22
Sample of job analysis interview questions for management positions…………….23
Job description sample form…………………………………………………………………………….24
Recruitment Process…………………………………………………………………………………………25
Recruitment request form………………………………………………………………………………..27
2
Recruitment advertising……………………………………………………………………………………28
Sample Application form…………………………………………………………………………………..29
ACTION PLAN……………………………………………………………………………………………………………….32
BIBLIOGRAPHY……………………………………………………………………………………………………………..33
3
LETTER OF TRANSMITTAL
Dear Sir,
I am happy to present my term report, Human Resource Management Plan for AWAZ
Television Network. This report adds detail to the findings of my 3 weekly assignments,
and strengthens my previous observations regarding the substantial problems of HRM
existing in AWAZ Television Network.
4
INTRODUCTION
COMPANY PROFILE
AWAZ TV Network PVT Ltd incorporated in Karachi on 27 June 2008 is one of the
associated concerns of following leading group of companies;
COMPANY’S SCOPE
AWAZ TV Network’s primary goal is to create greater value for our viewers, employees
and society. We strive to be a driving force in creating different source of media
entertainment and simplifying information. We are committed to provide high quality
information and entertainment programs keeping in view regional culture and norms.
We will be presenting the true culture of Sindh around the globe and AWAZ TV will be
the real face of SINDH as well as a common people of PAKISTAN and SINDH.
COMPANY’S OBJECTIVE
To create a channel in Sindhi which update day to day Regional, National and
International affairs along with excellent family entertainment, at AWAZ TV, we see how
media benefits people’s lives everyday and realizes the important role of media industry
in socio-economic development. We will educate related societies in the fields of
Technical Education, Law, Social Responsibilities and basic Health. AWAZ TV will play a
major role to inform and educate a common man through its various means which
ultimately will result in positive effects of socio-economic developments.
5
BASIC MANAGEMENT STRUCTURE
CHAIRMAN
6
BASIC FUNCTIONS OF HUMAN RESOURCE MANAGEMENT DEPARTMENT:
After an interview with Mr. Waqas we came to know the current HR situation of the
organization:
Job Analysis:
It hasn’t been started in the organization and no plan has been formulated.
Compensation:
Devised as per job analysis and job difficulty level, salary is as per the jobs importance.
Recruitment:
Recruitment is done through the HR department up to the middle managers; anyone
above is done through consultation of the CEO. Departments generate requirements for
any seat to be filled.
Selection:
Interviews 2 to 3 are taken along with performance and written tests (through HODs or
HR department), especially for field and editorial staff. Background checks along with
qualification checks are also carried out.
Performance appraisal:
Compensation and benefit plan is there. People are paid as per Band. The compensation
plan is following industry standards. Performance appraisal in a rigorous form is missing.
Training:
Technical training is only done by technical department. There is not any thing like
moral surveys. Career planning and counseling is also in the planning pipeline but not
implemented yet.
Change management:
No concept as so far in the organization.
Succession Planning:
There is no succession planning, and future needs are in debate.
7
PROBLEM STATEMENT
Intellectual capital is the most key element in the current fast paced business
circumstances, the growth and staffing of quality human capital which will improve with
organization’s standards is a time taking and monotonous task and can only be done
through proper planning, organizing, mentoring and controlling. Lack of HR processes in
an organization is a clear signal that HRM is absent in it, this is the current problem in
AWAZ Television.
After an interview with Mr. Waqas (HR Manager) the following problems in the
functions of HR in the organization were identified:
Job Analysis:
No job analysis done yet
Job identification and description absent
Compensation:
Compensation is not competitive as per industry and reshuffling is also not done
Placement of bands is required compensation wise
Identification of education and other seniority levels is absent
Recruitment:
Recruitment is always sudden
There is no planning
No recruitment channels defined
Selection:
Job description is still not defined clearly so selection is again done on abrupt
basis.
No selection committee is defined
There is no HR involvement at any level due to lack of resources
Performance appraisal:
Recognition of talent is not there
KPIs (Key Performance Indicators) are not identified
No performance management system
8
Training/ Employee development:
No scheduled training, it is also on the abrupt basis
Employee development training is missing
Change management:
No concept as yet in the organization.
Succession Planning:
No succession planning
Formal training is missing
Returns are huge
Employee Complaints
No proper procedure to handle complaints.
Absence of HR presence in general, employees of not aware that they can
actually come to HR to complain.
Lack of interaction between HR and employees.
Career Counseling
Totally missing
9
ANALYSIS OF THE IDENTIFIED PROBLEMS
Analysis was done using the 5 why method and the problems were identified. Attached
are the fishbone and brainstorming session with the HR manager of AWAZ Television.
QUESTIONNAIRE
A questionnaire was prepared with the mutual consent of Mr. Waqas to circulate them
in the company and gather at least 25 more responses on the problems identified to
verify their legitimacy. After the verification of these problems their solutions will be
discussed in this report along with an action plan for their application.
10
QUESTIONNAIRE SAMPLE
NAME: _________________________
DESIGNATION: __________________
DATE: __________________________
Q1: Is there a company mission and vision and has it been explained to you?
Q3: Is there a job description and specification communicated to you and do you have
periodic job analysis?
Yes No
Q4: Do you interact / communicate with the HR department easily and do you consider
it empowered and people oriented?
Yes No
Q5: Is the decision making too centralized, do you feel free to make independent
important decisions?
Centralized Decentralized
Q6: Do you have periodic Performance appraisals? And are you aware of a company
performance management program?
Yes No
11
Q8: Was the HR department involved in your hiring or were you hired spontaneously
and randomly?
Q9: Are there many job opportunities available for the key personal in the company?
Yes No
12
DATA ANALYSIS AND PROPOSALS
Q1: Is there a company mission and vision and has it been explained to you?
80
70
60
50
40
Replys
30
20
10
0
YES NO NOT SURE
Proposal:
While majority of the employees of the survey were not sure or did not know about the
company vision and mission, a serious training and awareness programme should be
undertaken for all departments
60
50
40
30
Replys
20
10
0
YES NO NOT SURE
13
Proposal:
Since the organizational chart does not exist so it should be formulated after a top
management and HOD meeting as per the company goals, objectives and needs.
Q3: Is there a job description and specification communicated to you and do you have
periodic job analysis?
100
80
60
Replys
40
20
0
YES NO
Proposal:
Employees declared a total absence of job analysis; it proves that the very backbone of
HRM is missing in this organization. A well planed program to initiate, cultivate job
analysis in the organization should be implemented within three months to prevent
further damage.
Q4: Do you interact / communicate with the HR department easily and do you consider
it empowered and people oriented?
90
80
70
60
50
40 Replys
30
20
10
0
YES NO
14
Proposal:
Communication between employees and HR department is not enough so employee
should be aware of the fact that there query will be entertained.
Q5: Is the decision making too centralized, do you feel free to make independent
important decisions?
70
60
50
40
Replys
30
20
10
0
Centralized Decentralized
Proposal:
Centralization Tends to lower self esteem and buoyancy of employees and makes
processes time consuming, this problem can be solved by explaining to the board of
directors through meetings with killed HR negotiator.
Q6: Do you have periodic Performance appraisals? And are you aware of a company
performance management program?
80
70
60
50
40
Replys
30
20
10
0
YES NO NOT SURE
Proposal:
Performance appraisal is absent since job analysis has not been done. This needs to be
planned out and implemented after job analysis.
15
Q7: Were you hired through a well organized recruitment program?
80
70
60
50
40 Replys
30
20
10
0
YES NO
Proposal:
Most were hired through references, recruitment system is absent.
Q8: Was the HR department involved in your hiring or was you hired spontaneously and
randomly?
70
60
50
40
Replys
30
20
10
0
YES NO
Proposal:
Absence of the recruitment process resulted in random selection. This will also be
resolved after the recruitment program is initiated.
16
Q9: Are there many job opportunities available for the key personal in the company?
80
70
60
50
40 Replys
30
20
10
0
YES NO
Proposal:
Lack of the appreciation of the talent and skill sets result in the non availability of job
opportunities. This will also be resolved after the performance management system is
initiated.
17
RECOMMENDATIONS
Performance Appraisal
Manager should write down positive and negative performance behavior of
employees throughout the performance period.
Jobs evaluation should do on the basis of a large prepared list of descriptive
statements about effective and ineffective behavior on jobs.
A range of reasonable options should be listed. Each option is compared against
each of the other options. The outcomes are tallied and the option with the
highest score is the preferred option.
The Rating Scale method should be incorporated which is a form on which the
manager simply checks off the employee’s level of performance.
Managers / supervisors should be asked to describe strengths and weaknesses of
an employee’s behavior. This is a non-quantitative technique and it usually use
with the graphic rating scale method.
Performance rating method should be used that focused on specific behaviors or
sets as indicators of effective or ineffective performance. It is a combination of
the rating scale and critical incident techniques of employee performance
evaluation.
Manager must compare an employee to another employee, rather than
comparing each one to a standard measurement.
Managers / employees set objectives for the employee (MBO), periodically
evaluate the performance, and reward according to the result. MBO focuses
concentration on what must be accomplished (goals) rather than how it is to be
accomplished (methods)
Employees should receive confidential, anonymous feedback from the people
who work around them (360 Degree Feedback).
Forced ranking method of performance appraisal to rank employee must be
integrated but in order of forced distribution. For example, the distribution
requested with 10 or 20 percent in the top category, 70 or 80 percent in the
middle, and 10 percent in the bottom.
Behavioral Observation Scales can also be incorporated which is frequency rating
of critical incidents that worker has performed.
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Performance appraisal form
Quality of work
Deem accuracy, thoroughness, effectiveness
Ability to meet standards of quality in pressure situations
Use of time and volume of work accomplished
Work output matches the expectations
Quantity of work
Competency, meticulousness, and effectiveness of work regardless of volume
Carefulness and precision
Teamwork
Create and sustain effective working association with others
Shares information and resources with others
Follows instructions of supervisor and respond to requests from others in the
team in a helpful manner
Contributing work and effort to group performance to meet agreed upon
objectives and achieve team success
Job knowledge
Application of suitable level of technical and procedural knowledge in particular
field
Level of technical aptitude
Understanding of job procedures, methods, facts and information related to
assignments
Perform duties with minimal supervision but seek guidance where and when
appropriate to the job, consults the appropriate staff
Initiative
Consider the degree to which the employees sets own constructive work follow
and recommends and creates individual measures
19
Self-starter, develop and implement new methods, procedures, solutions,
concepts, designs and/or applications of existing designs or procedures
Accepts additional challenges and responsibilities and willingly assist others, self-
reliant
Completes task on time
Interpersonal relations
Consider the extent to which the employee is cooperative, considerate, and
tactful in dealing with supervisors, subordinates, peers, faculty, students and
others.
Communications abilities
Ability to listen and understand information
Presents information in a clear and concise manner
Knows appropriate way of communicating with immediate superiors and the
management
Demonstrates respect for all individuals in all forms of communication
Regardless of their background or culture
Staff development
The extent to which the individual provides guidance and opportunities to his or
her staff for their development and advancement in the organization
20
Dependability
Consider the extent to which the employee completes assignments on time and
carries out instructions
Starts work at appropriate time
Respects time allowed for breaks and lunch
Follows policies for requesting and reporting time off
Helps ensure work duties are covered when absent
Employee’s presence can be relied upon for planning purposes
Attendance and punctuality meets supervisor’s requirements
21
Job Analysis
Observation methods for job analysis should be applied like direct observation,
work methods analysis, critical incident technique.
Direct Observation method of job analysis must be used to observe and record
behavior / events / activities / tasks / duties while something is happening.
Work methods analysis can also be very helpful to describe manual and
repetitive jobs.
Method of critical incident technique for job analysis should be utilized to
identify work behaviors that classify in good and poor performance.
Interview method is a useful tool of job analysis to ask questions to both
incumbents and supervisors in either an individual or a group setting. Interview
includes structured Interviews, unstructured interview, and open-ended
questions.
Questionnaire method is also a very useful technique to employ:
22
Sample of job analysis interview questions for management positions
Job analysis interview questions for management positions include questions as follows:
23
Job description sample form
24
Recruitment Process
Recruitment Process
Getting Recruitment Request
Non-availability of existing resource to fulfill a new requirement
Replace an existing resource
Vacancy created due to the resignation of a existing resource
Recruitment as backup resource
Other reasons as deemed fit by the CEO and Senior Management
A recruitment request has the job specifications detailing the job title, mandatory skills,
desired skills, responsibilities, location, start date, and approximate end date of the
assignment.
25
Determining when recruitment ads are posted
Conducting procedures with recruitment agents such as contracts and payment
26
Recruitment request form
3. Remarks:
Please attach job description and job specification for each position.
Signatures
27
Recruitment advertising
28
Sample Application form
APPLICATION FORM
CANDIDATE INFORMATION:
Position applied: __________________________________________________________
Name: __________________________________________________________________
Email: __________________________________________________________________
Present Address: __________________________________________________________
________________________________________________________________________
Permanent Address: _______________________________________________________
________________________________________________________________________
Date of Birth: ____________________________________________________________
Sex: Male / Female________________________________________________________
Marital Status: ___________________________________________________________
Date of Marriage: _________________________________________________________
Number of Children: _______________________________________________________
Age of Children: __________________________________________________________
You need to design a table with columns: member, occupation, address, phone.
EDUCATION
Language Spoken: (State Mother Tongue First)
You design a table with columns: Language, Spoken, and Written, Both. And rating
scales can be Native, Fluent, Fair, Poor.
Academic Details:-
You design a table with columns: Course Main Subjects, Year of Passing, % of Marks
Obtained, Name of School / College / Institution (Along with University).
EXPERIENCE
Work Experience Summary:
You design a table with columns: Company Name, Designation, Duration, Reason for
Leaving.
Current Job Details:-
Company Name: __________________________________________________________
Current Designation: ______________________________________________________
Date of Joining: ___________________________________________________________
Current Salary (All Inclusive package): _________________________________________
Expected salary (All inclusive package): ________________________________________
Job Responsibilities: _______________________________________________________
________________________________________________________________________
________________________________________________________________________
New Job:-
29
Do you have any experience in the XXXXXXX Industry? If yes, please specify the
Industry _________________________________________________________________
Position _________________________________________________________________
Tenure __________________________________________________________________
What kind of growth are you looking for yourself in the next 3 years?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
What do you feel is your major accomplishment? Give reason in support of your claims
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Other Details:
Have you ever been convicted? ______________________________________________
Do you have any political Involvement? _______________________________________
Does any family relative have political involvement? _____________________________
Do you have any relatives employed overseas? _________________________________
Family Business / Service: __________________________________________________
________________________________________________________________________
GENERAL INFO
What are your strengths?
________________________________________________________________________
________________________________________________________________________
What are your weaknesses?
________________________________________________________________________
________________________________________________________________________
What are your hobbies?
________________________________________________________________________
________________________________________________________________________
Have you applied to (this specific job) before? YES / NO
If YES, when______________________________________________________________
In what Capacity: _________________________________________________________
Final Outcome ___________________________________________________________
Do you wish to relocate? ___________________________________________________
How may days time would you require to attend a personal interview?
________________________________________________________________________
c) What is your notice period before you can join? _______________________________
List Three References (other than relatives)
You design a table with columns:, Name, Official Designation, Address & Phone No,
Period for which he knows you, Capacity in which he knows
30
DECLARATION
I hereby declare that the information furnished above is true and correct to the best of
my knowledge. In case any false statement is made by me, Company would have the
right to terminate my services at any time.
31
ACTION PLAN
After identifying and planning which instruments and programs to use, the following
action plan will be implemented:
32
BIBLIOGRAPHY
33